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Lebeda is an Iowa based mattress manufacturer and brand that is well-known for their innerspring, hybrid, and memory foam options. Their mattresses are very competitively priced and most folks find their Lebeda mattresses comfortable. There are some complaints about customer service and durability.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Lebeda in this match up!
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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With customer reviews, you can better figure out if a mattress will work for your body. However, it can get daunting after looking for reviews from many different products. These mattresses are given mixed reviews by customers. Some report feeling comfy in their new bed, but others report not feeling as good.
Most customers describe these mattresses as having above average supportiveness, which is refreshing for those that need a mattress to align the spine. However, there are some reviewers that describe a lack of support for their bodies, so make sure to figure out if the firmness and overall specifications are for you.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses have good resistance, but heavier folks may experience less than ideal edge support.
Mattresses with longevity will last between 7 - 12 years based on the materials in them. Foam mattresses are generally less durable, while coil mattresses that are high quality should last longer. That said, mattresses without good durability or that are not prepared for larger sleepers can start sagging on a much shorter horizon. Reviewers give these mattresses mixed ratings. Some have had complaints, but others have found comfortable sleep.
Customers don't always feel good about these mattresses. Some customers were happy with the way their new mattresse made them feel, but others reported being uncomfortable. Due to this, it is more difficult to predict whether one will work flawlessly for you. Continue looking on below to learn more if one of these mattresses will work for you.
These mattresses aren't ideal for everyone in terms of their support. Though there are some that prefer the feel of these mattresses, others have found these mattresses to disagree with their backs. If this brand is on your list, do additional research to ensure it works for your body.
Edge support is always important to those who like sitting on the side of the bed. Others don't mind a slight dip on the side when they sit on the edge. Overall these mattresses aren't as supportive over the long term so if edge support is important, make sure to do extra research.
These mattresses may not give the lasting comfort that you are striving to find. On a shorter than average basis, some sleepers have reported feel and durability issues. If you would consider yourself larger or looking for something with lasting support, you may experience good comfort initially, but make sure to brush up on the warranty and return policy before buying.
I was looking for a mattress. I went to 2 mattress stores. The prices were high and the salesperson was rude. I went to Lebeda just to check it out. I thought the prices would out of my price range, but I was mistaking. Taylor was awesome. He listened to my specifications and price range, and suggested a few mattresses. He was very patient as I tried the mattresses. No pressure at all. I purchased a mattress and my brother did too. It is being delivered Thursday. Besides the prices, the product is made locally in Marion Iowa. The mattress is made the day before it is delivered. I would highly recommend it. Taylor is the best!View More Reviews
Lebeda is a factory direct retail store with their product being made in state. The prices are very competitive! And the quality is fantastic!! The furniture here is a bit pricy but it's super high quality!! Staff is super friendly and knowledgeable without being pushy. He was wonderful! The showroom is well laid out with plenty of room to move and test out mattresses! They have great sales. And great every day prices!! I will be back to get a mattress closer to time of buying a bed frame. Which we may be getting that from here.
Had to replace the mattress after 1 year. I don't recommend.
I had to deal with a nasty manager at one of the stores so I bought my bed elsewhere.
I had a great experience with the staff at Lebeda. They were some of the friendliest staff and extremely honest to deal with. The mattress is also quite comfortable. Great job!
Great customer service from the moment I walked in the door until the bed was delivered and set up. Fair pricing. On-time delivery and set up.
very nice helpful and easy to talk to. was extremely polite about everything on the floor. Thank you Travis Westfall. Springfield Illinois
Yesterday was my 3rd mattress purchase from Lebeda in Marion. When the bed is delivered, we always have a break down in communiction about what was discussed at the store and what shows on the delivery slip. Last time it was regarding the frame. This time it was regarding hauling the old bed away. Normally this would be frustrating, but Lebeda's delivery guys (Darnell and Mike) are awesome. They always make it right, always on time, super nice and work quickly and effice...ntly. Mike actually helped make the bed in the factory the day before, delivered it and set it up for us. Darnell is a machine. These mattresses must weigh 200 lbs, and he picks it up and carries it by himself like it weighs nothing. Incredible! It goes without saying that these mattresses are the best, but the people representing your company make your business GREAT! Thank you gentlemen for being the best part of Lebeda.
I appreciate how knowledgeable the staff at Lebeda is about their product. Clint spent as much time with me as I needed in making my mattress set purchase. I am a repeat customer. I had a great shopping experience and I highly recommend both the people and product at Lebeda!
We just ordered our mattress today and we are super excited for Wednesday to get here so we can pick it up. Wesley, Ames store, was so helpful and patient while answering our many many questions. I can't wait to edit my post to rave about the comfort of our new bed.
We found Brian very helpful in telling us about the differences in mattresses. We relaxed on six different mattresses, agreed on the one we both liked and were on our way home in an hours time. We appreciate a salesman who is knowledgeable but doesn't high pressure you into making a quick decision.
Buying a mattress is not an everyday thing, however it is something you use everyday. It's a big decision. The bed we purchased is outstanding. It is exactly what we were looking for in terms of size, support, etc. The service is what really stands out far beyond expectation. Scott Huffman gave us the time of day, educated us about different products, and more than helpful. You will not find this type of service or convenience online.
Brook was very helpful in helping me decide on the type of mattress that was right for me. I missed my delivery guys and Laman delivered it to me after store hours the same day and sat it up for me. Awesome customer service. Thank you both!
My experience purchasing my mattress at Lebeda was wonderful! Clint was very helpful and patient with all the questions I had. I love my new mattress. The delivery was also incredibly fast. Great mattress for a great price. Would definitely recommend.
Good experience with Lebeda. We’ve purchased three mattress sets from them. Very good product.
My husband and I were both having back and hip pain. After visiting every mattress store in Dubuque and two furniture stores, we found exactly what we needed at Lebeda. Aden was helpful but never pushy and gave us a great deal plus a military discount! This was the only store that had a platform bed with a real platform, not just a piece of flimsy plywood or wooden slats. It has great support for the flippable mattresses we purchased. They also have sturdy handles on all sides for easy flipping. Even the sheets sold here are top quality at a very reasonable price. We are very happy with our new beds, the price we paid and our aches and pains are getting much better. Top quality at very reasonable prices. You won't be sorry if you shop here! The delivery people were very friendly and professional as well.
Tayler was super helpful and knowledgeable! She made it a breeze to pick out 4 new mattresses for our home! (2 twins for our kids, a queen and king) Thanks for a enjoyable and speedy experience! A+
We just ordered our first mattress from Lebeda today. It’s a no brainer. We had our list of places to compare with Lebeda. Well, after our perfect personal treatment from Clint at the Coralville show room we decided not to look further. Clint was very attentive to our requests. He listened and carefully considered our requests for a mattress. We had a price point. He didn’t pressure us. He gave us plenty of time to test different options. We are impressed! The set is being built on Monday in Marion and to be delivered here in Iowa City on Tuesday. Talk about local shopping being the best! Thank you, Lebeda!
Very nice and helpful place. Quick turn around time for delivery. Definitely would go back.
I can not say enough good things about store manager, Brian Herrick! He is so knowledgeable and helpful. I really didn’t expect to buy a mattress today as I had just started looking. After Brian helped with all of my concerns, how could I not!?!? I love buying local and Lebeda has always had such a good reputation! Highly recommend!
Purchased an antique bed. Went to Lebeda in Davenport and was helped by Brian who went above and beyond to help me get what I needed. He was a very pleasant and knowledgeable person to deal with. I really appreciated his customer service. Will not hesitate to go back when I'm in need of their products in the future.
We just purchased our first mattress from Lebeda in Moline and were very pleased with the whole experience. My husband has been ill and tires easily so we didn't want to spend time going from store to store. I'm so glad we went to Lebeda first! Laura was very knowledgeable and helpful, and not at all pushy. We found exactly what we were looking for, at a price that was well within our budget. Plus it was in stock! No waiting around for a delivery! We would definitely recommend Lebeda to anyone in the market for new bedding.
I bought my bed from Lebeda about 10 years ago now, and it is still going strong! We recently stayed in a hotel and it reminded us how much we love our bed! Our kids are almost ready for “real” beds and we will definitely be back to Lebeda to purchase them! Along with the quality, I love the dedication to staying American made! It is hard to find companies dedicated enough to staying local these days, I’m glad I don’t have to worry about that when bed shopping at Lebeda!
Angie was beyond helpful in helping me pick out my new mattress/boxspring! I was on a tighter budget and was still able to get an amazing mattress, boxspring, bed frame, mattress protector, two fancy pillows with protectors, and cheap delivery! Overall, I saved about $500 total after everything! They have quality items at affordable prices and really help you without being too salesman-like! I love Lebeda and will always choose and recommend them for any mattress needs!
We had purchased a mattress for our son years ago and it has held up well. We are return customers.
Lamon was an amazing salesman and manager! Helped me pick the perfect matress and made the experience great!
I went to all three mattress stores on Duff Ave in Ames, explaining that I was looking for two twin beds for my 2.5 and 4.5 year old. The salespeople at the first two stores were pleasant, but they only showed me the cheapest twin beds, likely assuming that is all I'd want for small children, and not giving any guidance on mattress recommendations for children (firm? plush? quality?); I had to specifically inquire if I could get a twin size in some of the higher quality, non...-twin floor models. My last stop was Lebeda, where as soon as I mentioned that I was looking for a twin bed for children, the salesperson provided prompt feedback about recommended firmness level for that age. He also mentioned the ability to add edge supports to the mattress, explaining that when adults lie in a twin bed with a child for story time or getting them to sleep, the adult may tend to fall off the side (especially since twin size is narrow) and this can be prevented with edge supports. The longevity of the mattresses will be determined over the next few years, but I was pleased with the sales experience itself!
Poor Customer Service, discriminatory service. They don't take away your old bedding if you live in a apartment or nursing home. Disabled people can't move their own bedding and haul it away, they don't tell you they won't haul away your old bedding until after the sale do not ever buy from this awful place!!! They did not tell me that they would take the old bed outside for me, and never gave the reason why the wouldn't take the old bedding. You people lost my sale and time I'm telling everyone I know about you people you will lose plenty other sales. By The way Nursing homes are not going to a regular mattress place to buy their mattresses.
Well, I can't say enough about the quality of a Lebeda mattress. The first mattress I bought was in the mid 1980's for $1000. It was a Legacy 2001 mattress. I have slept on this mattress and rotated it for 30 plus years and have now bought my second Legacy mattress for a fraction more than the original. This mattress is still in good condition but I'm retiring now and want a new one for the rest of my life while I still have a job and can afford the best mattress there is. The quality of sleep is what you will dream about and that's "NO FAKE NEWS". Thank you Brian for all the help in Davenport Iowa.
We purchased our mattress set in the Ames store. We found the sale people to be very friendly and knowledgeable and offered recommendations as to which mattress we should purchase for the back problems that we have. We were however informed the sale had ended the day before our purchase when in fact we are still seeing the sale advertised on TV. We are very happy with the quality of the mattress and the support we get. Would definitely recommend a Lebeda mattress to anyone wishing to purchase.
I just purchased my 5th mattress set from Lebeda today. I love the sales staff--very helpful and informative without being pushy or pressuring me. Delivery is always smooth and effortless. The beds are of phenomenal quality and the comfort is second to none. I'm also happy that I am supporting a locally owned small business. I highly recommend purchasing from Lebeda!
Went with my sister to help her pick out a mattress at the Ames Lebeda and had an awesome experience! Laman was very helpful and didn’t try to sell us the most expensive bed in the store instead he took the time to explain the differences in the mattresses and make sure we get exactly what we wanted!
Our son goes to ISU and we bought him a mattress for his apartment and was very happy with the product and knowledge of the manager at the Ames store. A year later my husband and I bought a mattress set and had the same great service. No high pressure sales, great product with great warranty!
Do not buy Augusta Plush 2. Seemed ok in showroom but hard as a rock at home.
Helpful, professional, friendly service - also enjoy the bed 😁 Thank you Clint, Darrel, and Mike!
I purchased a king size bed this morning and told Todd i needed it right away. He had the guys make it and delivery for today. What great service from him and Donna. I can't say enough about them in the Lebeda store in Marion . Will be sending people that are shopping for a bed set to you. Again kudo's to you both for everything.
Nice store & great staff! Laman at the Ames store was awesome to work with. We have purchased beds from Lebeda before and know that it is also excellent quality.
The Lebeda in Cedar Falls, Iowa is amazing. The woman that worked there was very knowledgeable about her mattresses and recommended the most perfect mattress for us. I will not go anywhere else when we need a new mattress. Very affordable and the very best customer service!
We ordered a new mattress for a guest room and it could not have been an easier or faster process! Clint was very helpful and friendly. I would definitely refer people to the store.
Had a great purchase experience with Jake at the Q Street store in Omaha. He really took the time to help us make the best mattress selection for our needs. We've been sleeping on the new mattress for a couple of months now and a lot of the morning aches and pains are gone. I highly recommend Lebeda and the Omaha Q Street store.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match