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King Koil is a mattress brand that was founded in 1898. It started selling innerspring mattresses, but over the years has expanded to foam mattresses as well. You can find King Koil mattresses across the globe in local retailers. Some of their mattress models may be advertised under other names than are found below. Overall, they make comfortable mattresses in a variety of price points, but there were some concerns about durability with some models.
Ortho Mattress is a proud American manufacturer of mattresses based in southern California. They are also a mattress retailer that sells name brands like Serta and Tempur-Pedic alongside their own brand. With desirable price points that work for budget conscious shoppers, they offer a wide array of mattress styles, including all-foam and coil varieties. Most folks have good things to say about their Ortho mattresses.
Based on our aggregated reviews and our scoring method, we recommend King Koil in this match up!
See Our Full Review of King Koil
We all need to take a look at customer reviews before we buy an expensive product. However , it can be a task extracting the key takeaways from all of the reviews you read. Based on our investigation of customer sentiment and reviews, sleepers rate these mattresses above average. However, there are some complaints Make sure to study the specifications to make sure one of these mattresses will work for you.
These mattresses are quite supportive. Though some folks don't totally like the firmness levels of these mattresses, the majority of reviewers describe them as having the right amount of support for deep sleep.
Edge support is really important for those that struggle with mobility or like to put weight on the side of the mattress. Reviewers describe these mattresses as good contenders on edge support overall and they should support most customers comfortably.
Bowling Ball & Density Tests
Bowling balls are useful to measure mattress firmness and support. These mattresses provide above average evenness in support across the surface, which means they will do well with your hips and shoulders.
Mattresses aren't as durable as they used to be. Finding a mattress that remains cozy after 15 years just isn't as easy anymore. Yet, finding a mattress that really remains comfortable that long can save you lots of money. Unfortunately, customers give these mattresses mixed reviews on durability. Many customers don't report problems, but others have issues with lasting comfort over a shorter than average horizon.
Not everyone feels positive about these mattresses. Some report feeling comfortable in their mattress, but there are others that have complaints. Due to this, one of these could be great for you, but it also may be a problem. Read on below to learn more and to hear from customers to see if one will work for you.
A supportive mattress isn't always a very firm mattress. Excellent support means having a mattress that cradles your hips and shoulders to align you back. Unfortunately, these mattresses have some mixed reception when it comes to support. Most customers are happy with the support right after purchase, but some customers described feeling less supported as time went on.
For those that like sitting on the side of their beds, edge support is key. These mattresses do a good job at edge support initially, but some may find that it doesn't work for them over time.
We all want a mattress that is going to last over a decade, and when we instead buy a mattress that causes us discomfort after only a year, we feel cheated. However, it is getting more and more difficult to find a durable mattress nowadays. With more products available than ever, some brands are sacrificing quality. With these mattresses specifically, some reviewers had discomfort over a short period. Durability issues don't happen to everyone, but make sure to read more about the warranty and the return policies.
This mattress is comfy! It's not too firm and not too soft. I love it! I was a little nervous before I bought it because the price is so low. Once I went in the store and tested it out, I knew I was going to get my monies worth. Granted I've only had it for about a week now, even my boyfriend has confirmed it's super comfortale. Get it while it's on sale.View More Reviews
I bought the twin mattress and much to my dismay there was about a 4 inch gap between the mattress and my bed frame. After measuring the mattress I realized it was only 36 inches wide, not the standard of 39 inches (despite the website listing it as 39 inches wide). I finally got a hold of the manufacturer and they said that their twins are "intended" to be 38 inches wide but that each one can differ by up to two inches. So you're basically left with a mini-twin. I will be returning this.
It's pretty comfy for the price but honestly I could have gotten cheaper at another matress store, definitely shop around more. It's not very thick and the euro top seems like it will be flattened very easily I give it maybe a year before it starts losing its comfort completely
My first set of guests found this to be very comfortable. I slept in the guest room to try it out and found it very comfortable. I am very pleased with this purchase and will purchase future items.
Nice product at the right price. My child needed a mattress for a new college apartment. We saw many options and even ran into a manufacturers rep at the store who helped us with good advice. As usual, the experience was great
love this mattress very comfortable the never disappoint
Great price and such an amazing mattress. The level of comfort is undeniable. I'm very happy with this product and would recommend it in a heartbeat.
This mattress was purchased for a bedroom that is only used for guests and when child is home from college. The mattress is very comfortable and the price is perfect for this situation. We have had it about a week and my kid loves it, it's 12:20 pm now as I write this review and she is still sleeping.
Buying this mattress was an amazing investment. Such a comfortable bed to sleep on and the service and delivery was very prompt and professional.
Very happy with what I bought slept like a baby. The delivery guys came set it up fast. Very happy with the service.
My husband and I are sleeping so much better since purchasing this mattress. It's not too firm or too soft, so you get support without feeling like you're sleeping on a board.
We love our new Mattress! The comfort and quality is unbelievable and for what we paid for it...we just love it!!
I purchased two of these mattress for my boys, without them being there to try them, and they just love it. They said it's so comfortable that it just conforms to their bodies. Mind you my 15 year old is 262lbs and said the bed is like a giant blanket. So hats off for a great product at a reasonable price...
I recently stayed in a bed in a breakfast in Maine--and loved the mattress I slept on. (I've got neck and shoulder issues to the mattress is often crucial.) I found a similar King Koil mattress and Raymour and Flanigan. The price was right; the delivery was prompt. "For this relief much thanks." Happy with my purchse: feels good!
When choosing a bed we needed a firm mattress with back support for me but yet some cushioning for my husband and the King Koil Perfect Response Elite Lakeside Pillowtop was "the perfect" choice. Very pleased with our decision and we even received next day FREE delivery - very nice!
I love my new mattress -and the service that came with it.
The bed is great. It came when they said it would and the sales person was wonderful in working with our family.
Bought this for my guest bedroom and it was given an A plus By my first guest. She couldn't believe it was a firm mattress. Would highly recommend.
WE NEEDED A FIRM MATTRESS AND THIS IS PERFECT! NOT ONLY IS IT EXACTLY WHAT WE WANTED THE INSTALLATION WAS WONDERFUL. WE NEEDED SLATS FOR SUPPORT AND THE DELIVERING TECHS DID IT ALL WITH NO PROBLEM. SALES PERSON WAS WELL INFORMED AND ANSWERED ALL OF OUR QUESTIONS. FLO L
I have a California King Mattress and it is the best.... I was not sure of down sizing to a Queen Mattress, but I must say that it was the best choice I love the way my body rest and the best part is that my husband and I are know closer....
THE MATTRESS AN BOX SPRING I PURCHASED WAS JUST EXCELLENT. ITS MEETS ALL MY STANDARDS FOR COMFORT .THE SALES PEOPLE WERE JUST GREAT HELPING ME FIND THE RIGHT ONE . I HIGHLY RECOMMEND MY CHOICE.AND THE STORE LOCATION ON CROPSEY AVENUE
It's hard to get out of bed after sleeping on this very comfortable mattress. You look forward to relaxing at the end of the day. I like it very much. Keep in mind, coupled with the box spring, it is very high. Can't go wrong with this one, unless you like it extremely firm. It has the right kind of firm but soft too.
Very happy with our purchase! Bed is comfortable. Not too firm, not too soft. Great quality for a great price!
The mattress is very comfortable. It's the best sleep I've had in a long time. It is a 5 star hotel quality mattress. I'm in love. I must stress that the hubby that works at night and have Insomnia also agreed that his sleep has been much better. Thumb's up.
I absolutely love my new bed. Best experience it's comfortable for my back after I come home from work cause I work 19 hours of the day doing labor and I just needed a new way to sleep. This is one of the most comfortable beds I've ever slept in and I highly recommend it to everyone.
The store was great the product was well priced and it was a convenient purchase. Loved the salesmen [Associate name removed].
This mattress has just enough firmness topped with a pillow top that has just enough softness! The price is perfect and the customer service was out of this world. No one trying to force me to the most expensive products in the store.
I am very much enjoying my new mattress. I was afraid it might be too soft but I'm glad I went with the softer mattress over the more firm mattress. While this is soft, it is still very supportive. This mattress is great quality for a good price.
great mattress sleep like a baby love it so much it is great
Best decision i made for my son he loves his new bed. Raymour and flanigan alway have good quality furniture which last a long time. I know when i shop with them im getting good stuff.
I needed a mattress for my fathers spare bedroom so I had a place to sleep when I visited. I didn't want to spend a lot but I wanted something that was nice and comfortable. This mattress is it! I have slept great when visiting him now and the Sales associate Tom P. in Clifton Park listened to my needs and took care of everything! Thank you Tom!
very comfortable but still with support!! Very happy!!
This mattress was purchased for a guest room and has only been slept on once with a report that is was very comfortable. The salesman was very helpful and polite. The delivery team were very helpful and delivered quite timely
I really like this mattress. It's really comfortable and it feels like I'm sleeping on a cloud.
My old mattress was still in good looking shape, but had outlasted the years I needed an extra firm mattress. My new King Koil plush is so comfortable, I sleep right through the night. Both my husband and I are well pleased with this purchase.
Mattress is unbelievably comfortable. My wife and I love it so much.
So far so good! Great price for the quality. I'll write another review after about a month or so
I am so happy with my purchase. I haven't slept this well in a long time. I definitely Recommend this mattress. The salesman was very knowledgeable and he listened to my needs.
I am very happy with my king coil mattress purchase. In the past I have always bought Sealy's. It is very comfortable and I am happy with it. Also the service at the store and the delivery was very good. I am also very happy with the guarantee on the mattress.
Mattress after the first night of sleep had a indentation in it already. Was or is not as comfortable as I expected.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !