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Jcpenney Mattress Reviews

JCPenney is a department store that sells a variety of clothing, home decor, and furniture for a discount. Additionally, they sell a variety of name-brand (such as Sealy, Serta, and Tempur-Pedic) and discount mattresses online and in their retail locations. Though they have a wide selection, there are some concerns around the value that is delivered.

Mattress Scores

Overall Score: 7.0/10

Customer Satisfaction: 6.9/10

Price Value: 7/10

No Back Pain: 7.2/10

Price: $142-$2677

Trial Period: 48 Hours Of Delivery

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Jcpenney's Specifics

JCPenney offers a variety of products, including mattresses, bedding, and home furnishings. They specialize in the budget market and their most popular mattresses are priced below $600.

What does that mean about their selection? Although they have name-brand mattresses available, the models that they sell the most are more likely to be lower end in terms of craftsmanship and materials.

Similar to other budget retailers, there is also another hidden truth to know about their selection:

These mattresses may offer less value for your money versus alternatives.

This is because JCPenney has to pay for its retail showrooms, pay salespeople, and also make a profit on name-brand mattresses. Also, the name-brand mattress brands need to make a profit too. This means that your money will likely go further buying direct from a mattress brand online. With many affordable online brands offering long free return trials, it may also be less of a risk than buying from a retailer like JCPenney with a shorter return period.

Or else you are paying a premium for retail convenience and personalized service.

Read on to learn more about their selection...or browse our top rated alternatives.

Mattress Brands

JCPenney offers a variety of name-brand and budget mattresses. We'll go through each of these options so that you can narrow down your picks before going into the store.

So here they are...

#1 Tempur-Pedic

Tempur-Pedic is the original memory foam mattress brand, that revolutionized the mattress industry with their visco elastic memory foam developed by NASA. Since then, they have added hybrid (pocketed coil) systems and cooling gel foam into their mattresses. Overall, customers like their mattresses. The only negative is that recent online brands offer similar materials for way less money.

The pros: High end mattresses with a memory foam focus.

The cons: Value for your money may be found in other brands.

Price Range: $1499-$4999

Final Score: 9.1 / 10

Online Only: Check Best Deals

Read Full Review on Tempur-Pedic

#2 Lull

Lull is a popular online mattress brand that is well-known for its social media campaigns and engagement. You can find both Lull mattress options at JCPenney, including the Lull Luxe and Original. With good initial ratings from customers, those that mentioned disagreements mostly mentioned firmness problems. While JCPenney sells these mattresses, those looking for a new Lull may do best buying direct due to a better trial period.

The pros: Mostly well-rated mattresses. Competitive value for materials.

The cons: Some durability concerns reported. Buying from JCPenney does not include trial.

Price Range: $1100-$3100

Final Score: 8.9 / 10

Read Full Review on Lull

#3 Scott Living

Scott Living by Restonic is known for its quilted innerspring mattresses with multiple firmness choices and pillow tops in some models. Focused on traditional designs and moderate price points, these mattresses are hardly cheap, but most customers have good things to say about their overall quality.

The pros: Overall well-rated mattresses at fair prices. Multiple firmness choices.

The cons: Some durability concerns reported.

Price Range: $769-$4300

Final Score: 8.5 / 10

#4 Simmons Beautyrest

Simmons Beautyrest is a popular mid to high end mattress that features traditional innerspring designs and has a variety of firmness options for sleepers. They are also known for their pillow top options that provide a soothing surface comfort. Most customers like their Beautyrest mattresses initially, but there are some that had issues with durability over a short time period, which caused some customers frustration.

The pros: A variety of options for firmness with good initial comfort sentiment.

The cons: Reported durability issues for some customers.

Price Range: $116-$5420

Final Score: 8.6 / 10

Online Only: Check Beautyrest Deals

Read Full Review on Beautyrest

#5 Signature Design By Ashley

Signature Design by Ashley is one of Ashley Homestore's proprietary brands. Their Chime mattresses are some of their most popular and are sold at JCPenney. They feature hypoallergenic foam designs with some innerspring options as well. With multiple firmness options, most customers have good things to say about initial comfort overall. However, there were some disagreements about firmness and quick sagging reported by customers.

The pros: Variety of price competitive mattresses with a good range of firmness choices.

The cons: Some sagging reports mentioned by customers.

Price Range: $600-$2800

Final Score: 8.3 / 10

Read Full Review on Ashley Furniture

#6 Fieldcrest

Fieldcrest is a JCPenney exclusive. With both latex and plant based foam hybrid options, they also offer multiple firmness choices. With moderately priced selections, most customers have good things to say about these mattresses, but with some disagreements on firmness.

The pros: Natural hybrid options with plenty of firmness options.

The cons: Prices are moderately high. Only a few ratings and some disagreements on firmness.

Price Range: $875-$6900

Final Score: 8.3 / 10

#7 Stearns & Foster

Stearns & Foster is a luxury mattress brand that has been making mattresses for many decades. They focus on a traditional innerspring design with luxury comfort layers, while also keeping up with advances in memory foam comfort. With a variety of firmness options, customers like what they feel initially. However, there are reports of longevity issues and sagging over a shorter than average period.

The pros: Luxury mattresses with high end designs and materials.

The cons: Some issues of durability reported. High prices for materials used.

Price Range: $1275-$6780

Final Score: 7.3 / 10

Read Full Review on Stearns & Foster

#8 Sealy

Sealy is a name-brand innerspring mattress maker that has expanded its offerings over the years. They are price-competitive and have a variety of options in various firmness and design. Their Posturepedic line focuses on providing better support for your spine. Overall, customers feel good about their Sealy mattresses, but there were issues with sagging for some customers.

The pros: Multiple designs at a competitive pricepoint.

The cons: There were sagging problems reported by some customers.

Price Range: $142-$4420

Final Score: 7.3 / 10

Read Full Review on Sealy

#9 Lucid

Lucid is a popular budget-friendly mattress brand that is sold at budget retailers and online stores, like Amazon. At prices that are much lower than reputable brands, Lucid's mattresses mostly feature very affordable materials. With both hybrid and all-foam options, they get good scores overall for initial comfort. But, there are numerous complaints about durability and sagging with these mattresses.

The pros: Very affordable mattresses with multiple foam and hybrid options.

The cons: Problems with sagging reported.

Price Range: $339-$749

Final Score: 7.3 / 10

#10 Serta

Serta is another name-brand mattress brand that focuses on the mid-grade market. Their iComfort line comes with both pocketed coil and all-foam options, and have a range of firmness options available. Most sleepers find their Serta mattresses comfortable, but there are reports of sagging over a short period of time that cause frustration for some.

The pros: All-foam and pocket coil options with multiple firmness and pricepoint options.

The cons: Reports of durability issues for some sleepers.

Price Range: $340-$2900

Final Score: 7.2 / 10

Read Full Review on Serta

#11 Linenspa

Linenspa makes extremely affordable memory foam and hybrid mattresses. They feature trendy materials like bamboo charcoal and have multiple selections available. Overall, customers get excited about the pricepoint of these mattresses. However, there are some widespread complaints of durability from customers.

The pros: Very affordable mattresses with trendy materials and designs.

The cons: Complaints about sagging over a short period.

Price Range: $306-$1575

Final Score: 7.2 / 10

Read Full Review on Linenspa

JCPenney Mattress Alternatives

This could be the best time to buy a mattress ever. Over the past 5 years, hundreds of new mattress brands have launched to sell their innovations online directly to customers. This has been a big shift in the mattress industry. What this means:

There are better mattresses for lower prices if you know where to search.

You can get the best value for the materials by buying directly from the mattress brand online, and these new brands are discounting their products so they can compete with the big brands. If you are willing to spend a little extra time learning about online offerings and what fits for your body, it can literally save you $1000s of dollars and give you a better quality of life.

If you are ready to learn more about why buying a mattress online direct from the brand is better than dealing with a retailer or department store, read our 2023 Mattress Buying Guide!

...or jump right in to reading our reviews for our Top Rated Mattresses.

Browse Jcpenney Customer Reviews

Feels like your laying on the floor

I had high hopes for this mattress since it was my husband and I first buy since we've been married 8 years now. Needless to say it is too hard like sleeping on a carpeted floor and creaky like hardwood floor. Its honestly horrible. Just when you want to climb into bed and snuggle theres no give no gradual transition ( BAM hardwood floor). I'm praying a topper will fix this problem! I've had the matress now a little over a month and still no change.

TOOOO Hard!!!!!!!!

I agree with several other people! We received our matters less then a month ago as well. Along with an adjustable bed frame which is fantastic.. HOWEVER this mattress is terrible!!! It was NOT this hard in the store!! And you can't return it without a penalty and not worth the loss. Will NOT ever buy a firm sealy again!!!!!!!!!!!

Met our expectations!!

We were very very pleased with this product. Thank you

Good nights sleep

I can't get over the difference a great mattress makes. It's been 3 weeks and I've never slept better.

Love this mattress

After getting this new Sterns and Foster mattress, I didn't realize what I had been missing. Sleep better and wake up refreshed. Just love it and so glad we invested in a new one as our old one was 12yrs. old and needed to be put out to pasture! I would highly recommend Sterns and Foster Mattress. Can't say enough about it. Thanks Penney's for having this in your store.


The BEST! I never thought I would say that about a mattress. It is the best mattress we have owned. Firm for my husband and soft for me. The delivery was outstanding. It took less than 15 minutes to be set up and ready for use. The service exceeded my expectations, on time and quick. I am really glad that we made the purchase.

Mattress is very comfortable.

Stearns and Foster Bedding has always been our first choice throughout the years. The mattress is designed to relieve your aches and pains that you had all day. It is made so you can get a good nights sleep and enjoy the night and whatever the next day brings on.

Love my Sterns & Foster

Love the bed; it's comfortable and looks great too. Delivery was quick & easy.

Hard as a rock.

This is a very nice, quality mattress but it is VERY hard-not just firm. We even added a memory foam topper and I am barely able to sleep as I have shoulder issues. I never thought I'd return a mattress but we will have to take advantage of the 30 day return policy.

Not comfortable at all, feels extremely cheap

I was so disappointed to get this mattress. It's super light and feels really cheap. The box spring feels the same way. We do not have a JCPenney home store near us, so I decided to take the chance and buy online. I would definitely recommend going to the store and trying before you purchase.


I got the mattress I was highly disappointed. To begin with its a 3 inch mattress. Not happy at all. This was the worse mistake ever. I returned the bed and mattress. Had to take a $125.00 restocking fee and a $50.00 re delivery fee. Plus the only way that I can trade it in was if I bought a new bed with JCpenny so I will take the loss this whole thing leaves a very sour taste in my mouth and I will take the loss the picture above is very misleading. do not buy this product

Mattress is NOT as pictured.

I ordered this mattress online. Cheap & cheerful... or so I thought. The mattress was delivered today, its smaller (in thickness) than the box springs. The image on this product is completely misleading. The mattress is probably 2-3 inches thick. Completely disappointing & extra frustrating.

Uncomfortable mattress. Could never have imagined how terrible it is.

The mattress is so uncomfortable!! Ughhh! Hate it will not keep

Not as thick as it looks but still good

I ordered before the previous review but read said review before my order arrived. So I was not surprised when my order arrived and the mattress was thinner than I originally expected. It looks much thicker in the picture. The box spring is probably double the thickness. With saying that, it is still a good height if not on the ground. The mattress is quite firm but I still go right to sleep as soon as I lay down whereas that was not happening on my old mattress. I would reorder.

Great Buy!

I purchased this mattress in a king and am very pleased thus far. As one of the other reviews notes, this isn't a typical plush. It is more of a medium to medium plush, which is exactly what we were looking for in a mattress so it is perfect for us. I price shopped A LOT before buying and was a little apprehensive about buying a mattress online without trying it out in person, but for the money (I got mine under 400) it can't be beat. My only complaint is that it took almost 3 weeks to arrive and for the $50 delivery charge, I would have expected that you could at least choose your timeframe for delivery (you can pick the day, but get am automated call the day before with your assigned 2 hour window...and then they arrived an hour early) but neither of those issues have anything to do with the bed itself. Overall, a great mattress for the money!


we looked at some value beds this has the value an luxury an comfort. without the huge price tag,we looked at some were going to be more the weight rating was like ,230lbs max ,this one at 700 lbs rateing. an its price had me that i have it cant say enough ,go spend more dont think you will get a better bed at 2k , shipped white glove service how can they do it,i know ,your thinking what am i getting ,well i got to say i dont know why others are not buying this bed, one would have to be very very very picky ,an have a ton to spend on a bed an not care about saveing money to not no value luxury comfort ,an feeling like your on cloud 9 ,has the support on the edges for sitting ,i have had the more exspencive beds,first to review the bed wows me,dont let the price fool you your bed is made to order , we got ours in 10 days after the order was placed ,its worth the weight hehe rateing,we got the 14in its a bit higher but i am a tall guy 6ft4 ,mom is short 5ft4 still fits her fine ,we did not get the set ,get the set though ,an get both for under 1k ,we only had circumstance ,that we matched them with box spings from another store worked out fine from simmons.just cant say enough ,get there sheets too no one comes close to Jc penny on this one ,seen the bed going for thrifty not cheap .like being on cloud 9 ,a bit very soft an still kinda firm ,but not to much ,i would even say medium ,i saved so much i bought the cover 4 sets of sheets new pillows you name it ,i thought just mabey they came from a warehouse no date was 3/27/18 made like 4 days ago ,you can pay more for an in the box matteress why,they make all there matteresses to order ,get the allegra an live in luxury for less simmons WOW deal is all can say an more ,pillow top too shop till you drop an find this deal for REAL.goes great on the beauty sleep 9 leg frame good for 2000lbs ,dont miss out,i would say more but time to reat my back like never before for less Quality bed ,an will sleep on it

good mattress for the price

The first one came with a hole in it and we had to reorder, pay for another one, and wait for a refund for several weeks. Plus we coukldn't use the mattress until the new one came and it was several weeks alter. Other than that issue, the mattress is a good value for the price and is great for my 14 year old son.

Great quality; delivered as expected.

Great quality; delivered as expected. Easy to track order, delivery courteous. NIce mattress.

Really good comfortable mattress - sleeps well

Bought this set for our guest room. Our guests that have slept on it say it is so comfortable and they slept well. I have napped on it and I agree it is very comfortable.

great mattress.

Finally a great soft pillow top for my bad back and hips


Let me say foe the price, this is steal!! this is an amazing mattress

this mattress started to sink in after about 4 weeks of me sleeping on it.

not a comfortable sleeping mattress because it it sinking right in the center of the mattress.

Bought 2 sets of mattresses and each met our expectations.

The mattresses we bought were exactly like the floor model which we liked for its features and price. They are well made and fit the beds perfectly! Our daughters really like their new mattresses and beds.

Very Disappointed!!!!!!

I was hesitant of purchasing this mattress online and when the mattress was delivered my fears were confirmed! This mattress is very thin and did not fit my queen sized box spring. I am 5'3" and 185 lbs after sitting on this mattress for 5 minutes there was a noticeable dent in the spot where I sat that almost flattened it therefore; my husband which is 6'5" and **** lbs dared not to try it. I had originally told customer care that I would be needing them to haul away my old mattress but when the mattress was delivered I knew that I would need my back up! The mattress was so thin that when we returned the mattress to the store it simply folded up into the backseat of our car and popped back out when we arrived. SAD and DISAPPOINTED

great price and shipping was reasonable.

Firm lower end mattress. Bought this for our daughter's home for when we visit and spent three nights on this mattress and was very pleased with it. Should last many years as it will only be used for about 3o days in a year. whole process of ordering and shipping was easy . Went to the local store to test it out and decided this one was the best for our needs.

Sealy products have turned poor!

This was an okay mattress. I bought it because it was decently priced and the quality looked good in the picture. But it is not what I expected. The mattress is thinner compared to other twin mattresses in the market. And it is not firm as advertised, this is more of a soft mattress. It has been about a month since I bought it and already it has dents forming in it. And I only weigh 110 lbs so this shouldn't be happening. Who knows how long this mattress can last??

We are enjoying our new matress.

The mattress is very comfortable no more back pain.

Very happy with this mattress!

I've only had this mattress for a little over a month, so I can't attest to it's durability yet. However, it is extremely comfortable and provides much-needed support for my back.

Excellent mattress.

I bought two for my children and they are very comfortable.

Nice mattress for the money

The mattress is very nice and what I expected for the money. The shipping was a horrible. Took 7 week before delivery. I received a tracking invoice. After 3 week and no delivery i tried to track the mattress and there was no record. I then call customer service the 1st 2 ladies I spoke with were very unprofessional,rude and there was no follow up of information that they promised. I then called again and spoke with Dave, very nice, great follow up and I had the mattress the next week..

Good Mattress

I gave this mattress 4 *s instead of 5 because of the squeaking noise when moving on it, such as when turning from left side of body to the right side. It has the right amount of firmness and softness that satisfied my body enough to sleep well. I purchased this mattress on sale online, and it was worth the amount I paid. I feel I got my money's worth and would recommend it to others, but only for the range in which I paid.

So so great

The product is amazing. The mattress was a great price and so comfortable. The easy order online was wonderful. The delivery time was fast. The guys who brought it were very helpful and polite. They set up my new set and took the old set away. I could not ask for a better product or service. The price was great not to mention it was on sale plus I got to use my reward points.

My Mattress

They say good things come to those who wait., in my case that certainly applies. I ordered my mattress from JCP on November 27, 2017, and just was delivered only a little over a week ago. Due to negligence and false statements and deceit., furthermore, I will think twice before making such purchase of this nature. However, I could not be thankful and asked for such a perfect mattress. The comfort is amazing and my lower back issues have been resolved. Thank you for better sleep, and comfort.

Comfortable & Firm

My mom loves it! It provides the comfort and firmness she needed.


product excellent, however had to cancell at last minute due to finances. Servifce excellent.

Purchased this mattress as a spare bed which will not be used daily, but which seems more than adequate for this purpose!

Purchased this mattress as a spare bed which will not be used daily, but which seems more than adequate for this purpose!

Good but not as firm as I expected

Great price and overall satisfied. Thought it would be a bit firmer but given the great price I can't complain.

Very please with my new mattress. Very comfortable, slightly firm, just what I wanted.

Right bed at the right price, very comfortable, just what I wanted, slightly firm. Very happy with my purchase.

product is very light weight

This mattress is very light in weight perfect when you can not pick up heavy stuff not to mention its comfortable I get a good nights sleeping on it....Its perfect the price is even better good quality

I sleep well on this mattress

I got a very good buy on this particular mattress and I was not disappointed when I received it. It is a firmer mattress, and as I am a stomach sleeper, it is quite comfortable. I have not woken with back discomfort since I got it. The mattress is not very thick, and some of my sheets seem loose on it. I am going to buy a topper for protection and to add a bit of height. Otherwise, I am completely satisfied. A great mattress for an excellent price!

I love this mattress!

My boyfriend and I both have back issues (he has rods in his) and we both sleep wonderfully. I could not ask for a better, more comfortable mattress. We can even get up without waking the other.

this mattress is more than we expected

It is so comfortable. I never dreamed it would be this nice. for the price.

This mattress is awesome for the value!! Love the price I paid and love the mattress!

I think I received the best deal EVER on buying a Queen mattress!! I love it because I loved the price and it is worth it!

Good for a child

The mattress stated that it was firm, but when I received it it was not that way. A full sized adult will have problems with the mattress. The only reason why I am Okay with the mattress is because it is being used in my daughters room.

Very Comfortable

I could not be happier! We are on a budget, and got a great price on this mattress. It is very comfortable!

Ordered for my 12 year old granddaughter & have been told she & her mom are very satisfied. Got it on a wonderful sale.

Purchased for my 12 year old granddaughter. Gotten on a very good deal. My granddaughter & her mom are very pleased.

Meet ALL expectations!

This mattress is very comfortable for the price. It was delivered in excellent condition and we are really enjoying its moderate firmness...not TOO firm.

perfect firmness

This mattress is the perfect firmness, comfortable, well made, and I have been sleeping better than I have in years!!

I bought this mattress set for a spare bedroom and for the price this is a great deal!!

Very good quality and price!! The bed was delivered when promised and the delivery people were very nice!

the product its self is very comfortable excellent

the product was great would recommed the this mattress

Nothing like a new mattress comfort

Found a reasonably priced comfortable mattress happy with our purchase!

This mattress is very comfortable and reasonably priced

I am very happy with the Sealy Firm Mattress that I purchased at JCPenney. It is very comfortable, was affordably priced and was delivered right on time. I could not ask for more.

We were very happy with this product. It was affordable and really comfortable. When we saw the ad from Penney's, we had to buy it.

We would readily buy this product again and tell our friends about it.

Average Mattress

This mattress is average. It was a low cost mattress. (I'm not allowed to include an actual price in my review.) Although I preferred other mattresses that were way more comfortable, the prices were too high.

Not as described

My family and I were excited to get a new mattress for my niece so we had been looking for a mattress. Luckily we found this one and were anxious to get it. Unfortunately, we were greatly disappointed. The dimensions of the mattress were not as stated. It states that the height is 10 inches and the mattress we received is only 5 inches, only half. I will definitely not be buying mattresses on here anymore.


This mattress was cool to unpack! It is a comfortable mattress. We've had a hard time finding a mattress that didn't cost a fortune. This one is a pretty good. We haven't sunk into it yet, so that's very good. We've had it for a few months now. Overall, a good buy for the money.

Over all good stuff!

It's good and valuable as I spent. I hope, It would be robust and durable as well. I can't say now.

This mattress is an excellent value and super comfortable

Bought this for my son on Black Friday at an excellent value. The mattress and box spring we delivered in a timely fashion with free shipping. My son loves how comfortable this bed is, you can’t beat it for the price.

This mattress is a excellent value

We were concerned about ordering a mattress sight unseen, online from just a description ! But, we couldn't find anything comparable to price and quality elsewhere ! Everything from ordering to delivery was effortless ! Our mom loves the mattress and we're happy too !

Mattress TOO Firm

Have slept on this mattress for two weeks. I wake up with back aches everyday. Sadly I must return the mattress.

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