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Intellibed Mattress Reviews


+1.4x back pain relief

+/- lasting comfort

+/- expense

Review data analysis vs. average comparable mattress

Top 100 Overall



Summer 2024 Updates: The Intellibed brand is no longer being sold and its designs have rolled up into the popular Purple mattress brand.

Intellibed was founded in 2000 with a mission to be a sleep and health wellness company. Their hybrid mattresses feature their innovative Gel Matrix® -- a responsive gel grid that is firmer than memory foam. Intellibed mattresses feature layers of latex or memory foam, the Gel Matrix, and a coil support system. Overall, customers like their mattresses and liken them to other familiar gel technology used in other mattresses. Still, the price points are much higher than expected for the materials, and some customers have mentioned issues with firmness and longevity.


+1.4x back pain relief
+/- lasting comfort
+/- expense

Review data analysis vs. average comparable mattress

Top 100 Overall

Mattress Scores

Overall Score: 8.6/10

Customer Satisfaction: 8.5/10

Price Value: 8.2/10

No Back Pain: 8.7/10

Price: $3699-$12998

Trial Period: 60 Days

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Intellibed's Specifics

Intellibed is one of the original mattress brands that features a 'Gel Matrix®' in their mattress. This matrix is cooling, firm, responsive, and gentle on the spine, while their underlying layers are made of supportive foam or latex and innerspring / pocketed coil support systems.

If long term comfort is a priority, take a look at our list of top rated mattresses, specifically our list of the best cooling mattresses will highlight those that have good reviews from customers while doing a great job staying cool.

Quality of Materials

Intellibed's innovation is their 'Gel Matrix®' technology, which is a gel grid similar to those used in other buzzworthy mattress brands. This innovation is more responsive and contouring to the body without aggravating pressure points. However, with their high prices for the materials and some complaints on comfort, some customers may choose to shop around.

Mattress Types

Intellibed currently offers three different mattress collections, their Signature Collection, Limited Collection, and G-Series Collection. Their older Legacy Collection is no longer sold through their website, but may be available at some retail stores in limited inventory. We'll go through each of them in detail:

Signature Collection

Intellibed's Signature Collection features four mattresses: the Matrix, Matrix Deluxe, Matrix Supreme, and Matrix Grand mattresses. All four mattresses feature layers of foam, Gel Matrix®, and pocket coils. As these mattresses increase in price, the Gel Matrix® layer increases in thickness, and you'll find additional layers that help to promote cooling. Their top of the line mattress in this collection, the Matrix Grand, actually features two separate layers of Gel Matrix®, a layer of latex, and zoned pocket coils with edge support. All other mattresses in this collection feature normal pocket coil systems. While most enjoy the initial feel and comfort of these mattresses, there are some who mention issues firmness, durability, and the high price tag.

The pros: Hybrid mattresses with higher profiles and innovative gel technology.

The cons: High price points. Some problems with firmness and durability.

Price Range: $3699-$12998

Limited Collection

Intellibed's Limited Collection is made up of Starlight, Nightfall, and Midnight mattresses. Each of these mattresses have pocketed coil support systems for less partner disturbance, with Nightfall and Midnight having three and five zoned coil systems for more support where you need it most. While the Starlight and Nightfall both feature 1 layer of Gel Matrix®, the Midnight features 2 layers of this innovative material. All three mattresses feature a top cover made with phase-change material that helps absorb heat to provide a cool sleep surface. Overall, these mattresses get good reports from customers, but there are some problems with price value and firmness for some customers.

The pros: Pocket coil hybrids with gel and foams. Most find comfortable initially.

The cons: High prices for the materials. Some disagreements with the firmness and longevity.

Price Range: $4299-$8999

G-Series Collection

The G-Series Collection is Intellibed's newest line of hybrid mattresses that's available exclusively at participating Mattress Firm retail locations. These mattresses feature either a layer or layers of their proprietary Gel Matrix® and memory foam on top of 8'' of encased coils. Intellibed mentions that these mattresses will feel both firm and soft at the same time, however, the G3 Luxe will be the softest feeling mattress in the collection. While some shoppers enjoy the initial support of their mattress, there are some who mentioned issues with durability and longevity of their Intellibed.

The pros: Some may enjoy the initial comfort.

The cons: Prices are high. Some shoppers have brought up issues with firmness, support, and longevity.

Price Range: $4999-$9899

Legacy Collection

The Intellibed Legacy is being discontinued, but may still be available at some retailers. This collection includes the Azure, Sapphire, and Indigo mattresses. The Azure mattress is the only traditional innerspring mattress made by Intellibed, while the Sapphire and Indigo mattress feature pocket coils. These mattresses range in thickness from 12'' to 16'' and feature layers of memory foam, latex, a 2.5'' layer of Gel Matrix®, and the innerspring or pocket coils. Some customers love the initial feel of their Intellibed mattresses, but there are others that had a hard time with the price and remained uncomfortable with the firmness.

The pros: Innovative gel technology with some traditional features.

The cons: Some problems with initial comfort and high price point for the materials.

Price Range: $2699-$7598


Intellibed's mattresses are designed to be both Firm AND Soft. However, for their mattresses with the latex layers, you may find them to be a bit firmer. Those that are back sleepers or stomach sleepers will prefer a firmer mattress, while side sleepers should look to the softer options.

Back Pain Relief

Some customers report back pain relief with these mattresses. However, there were also some side sleepers that felt too much pressure on the hips and shoulders.


These mattresses do well with cooling overall due to the gel technology. Some extremely warm sleepers may still experience some heat retained in the cover layer.

Who Are Intellibed Mattresses Best For?

Intellibed mattresses are for those that are intrigued by newer bed technology and are willing to fork over the money to try it out. Those that want more value for the money may want to look at our top mattresses ranked.

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Browse Intellibed Customer Reviews

Love the mattress and pillows

This is one of the most comfortable mattresses I have slept on. Have enjoyed it since the first night we received it. Got pillows to go with it and love them too. Highly recommend

The competitors are left behind.

Knowledgeable staff that continually communicates through the 60-day trial period.

Good sleep

Both my wife and I like the bed

finally found THE mattress

sleeps cool and comfortable. love it

Great bed overall

We like our Intellibed. It's comfortable and has a clean look to it. Never noticed any discomfort. We thought from other reviews that it was going to be really firm but it's actually softer than we hoped. Also, I wish the cotton protection cover zipped around the bed. It's more like a sheet-which makes me question dust mites ability to enter the bed. Overall comfortable sleep.

Finally my wife can sleep! Thank you!

My wife and I attest to the quality and comfortable sleep on our IntelliBed mattress. We have the King Size IntelliBed and have slept on it now for four months. What a difference and improvement of our sleep. My first night on the bed was an adjustment for us as it moves differently than our old foam based mattress, however we both noticed that we slept longer, did not turn over as much, and felt better in the morning. After a few days use, the IntelliBed bed felt natural, and we felt so rested, it's wonderful. For me, it doubled my restful sleep; my old foam mattress seemed to get so hot, and create pressure points, that I would interrupt my sleep to frequently turn over throughout the night; not any more. Four months since our first sleep on our IntelliBed, we are now making plans to purchase our 2nd IntelliBed for our vacation home.

Posture Perfect Bed

It is a nice bed and very comfy but I do not think 60 days is enough time for your body to adjust and get use to it before deciding if a softer bed would work better. Some nights I do great and other nights I wake up hurting bad from the bed. As of now it is 50/50. Sometimes I wonder if the softer bed would have been a better choice for me. As of now there are no options without consequences.

Amazing Bed!!

This bed is the perfect mix of firm and soft. As my wife and I looked for a new bed we constantly struggled to find something that fit us both but didn't limit us to where we laid on the bed. We both immediately said we loved the feel of the bed when we tested it and only love it more now that we have had if for a couple of months.


We gave it a thirty night stay, but could not get a good night sleep on this mattress. Customer service in handling our questions/concerns and in the ordering process was top notch.

Love the bed and the customer service!

Had a wonderful experience with ordering my intelliBed AND love the bed itself!

Feeling much better

I had problems with my knees and hips. My arms hurt when I woke up from improper sleep positions. I bought an intellibed and after awhile of getting used to it I felt so much better. I also bought an intellipillow. My neck aches and pains dissapeared. I will keep this bed forever. I live in an RV that has storage under the bed. This bed weighs about 95 lbs. I had a stronger lift put in and now it's perfect!! Thank you intellibed for your customer service and excellent bed!

Great bed, amazing customer service!

I love my new bed. It's made such a difference. However, I've really been blown away by intelliBED's outstanding customer service - tremendous!

Good customer service

My wife and I had some issues with our mattress and the customer service staff were prompt and helpful in getting things resolved.

Love my bed!

Almost bought another Sleep Number bed, had to cancel the order after I found out about Intellibed. Best decision ever!

I'm not sure yet.

After sleeping on this bed for a month, I'm not sure that my back pain is much better. (There are no other factors in my life for back pain; it is all related to time spent sleeping.) Then we were on vacation for a month and slept in various beds, and I had no back pain! Now back to sleeping on this mattress for a week, and my back is getting unbearable after a night's sleep. I'm not sure yet how I feel about this bed.


I bought this bed because it did not outgas and the salesperson told me it was a firm mattress which was very important to me. I got it and indeed it did not smell in any way. It was great because I had been sleeping on a hard futon.It started to feel soft so I called the company and they said to keep it for 30 days as I had to adjust to the comfort. My mistake! I ended up letting the return policy expire and now I am saddled with it,

I looked on the website as I felt as that my firm bed had no support. So they have it rated as feeling firm but then if you look further you see another rating where they say it has a soft back and posterior support. Now how can a mattress be firm but then super soft with little support on your back. I called to complain and they told me that 'Oh there was another mattress for $2100 that was indeed firm.' Yeah like I believe them.

Do not buy this mattress. Bad idea. Dishonest salespeople.

Horrible bed. Save your money and buy a traditional ...

Horrible bed. Save your money and buy a traditional mattress. You'll get a goodnights rest without the back pain, and other aches that come along with this bed.

A dream come true!

This mattress is a dream come true! After spending many years sleeping in a lazy boy recliner due to a back injury from a motorcycle accident, I was convinced that I would never be able to sleep on a mattress ever again. I have owned the intelliBED Relief Perfect mattress for 6 months and have been able to wake every morning with no pain or discomfort. I have noticed that my sleep has improved. Instead of getting 4-5 hours of sleep, I am now averaging 7-8 hours of sleep. Every night! I highly recommend this mattress for anyone and everyone!

LOVE this mattress

LOVE this mattress! I sleep better than ever before! My back and neck issues have gone away. This is the best mattress and I would recommend it for anyone!

better and to wake up actually feeling rested

I have had insomnia for about 17 years and have tried everything to sleep longer, better and to wake up actually feeling rested. Investing in this bed was one of the best decisions I have ever made. It allows me to not toss and turn and to get the much needed deep sleep I was so desperate to find. I have zero issues with my insomnia, no more back pain and more than that I sleep cool and more comfortable than I ever had. It has truly been an amazing purchase - so much that we have also have the pillows, sheets and toppers for our tent trailer.

Best Bed I've Owned, and I've owned them all!

I had an old water bed I used to look forward to getting into. I have tried Sleep Number, 2 Tempurpedics and had not been able to find a bed I enjoyed getting into. Until this one. It is the most comfortable bed I've experienced. The bed seems to suck the pain our of my muscles and I wake up every morning refreshed and well-rested. I don't toss and turn like I have in the past since there are no hot spots that develop under high-weight areas. I justified the price as this may be the last bed I own and the warranty is a lot longer than on a normal bed. I have a Fitbit which tracks sleep. I checked it before and after I bought the bed. I have far less interrupted sleep on this bed. I definitely recommend this!

Fabulous bed!

I love this bed! I have been sleeping on it for a year and a half and I enjoy every night. My body is supported perfectly and I love that it is non-toxic. It is worth every penny as it has a 30 year warrantee and is used nightly. Looking at it that way, it is actually a bargain! It did take me several nights to get used to as my body had to re-pattern itself to sleeping with real support. I didn't like the pillow, though, and went back to my down one.

I have never slept better in my life

If you don't have this bed you are missing out.... I have never slept better in my life. I never want to get out of my bed. It will take about 30 days for your body to get adjusted to the bed. It is worth the money and you won't regret it. Don't think about it, buy it!

Fantastic service

Fantastic service and follow-through, not to mention a superior product. IntelliBed will be the last mattress I buy.

No more back problems

No more back problems when I wake up:)

I am VERY happy

I am VERY happy with my miracle bed. When I first got it they said the first month would be a ‘period of adjustment ‘. I didn’t think that was accurate because I loved it from my first night. Happy to say I was WRONG! It just keeps getting better. This was/is more than a bed to me. I have been in a very long healing process from a serious injury, so this has been facilitating my healing in ways I could not have imagined. THANK YOU!!

First month is in the books

First month is in the books! Greatest sleep I've had in ages. Issues I thought were age and activity level related are starting to subside. I thought my hips were bad because of playing basketball 4 times a week, come to find out my old mattress was likely the culprit. I couldn't be more pleased with my purchase and would recommend Intellibed to everyone!

This bed and this company can't be beat

This bed and this company can't be beat. We have tried numerous beds in the last two years. This is the first time my husband and I aren't waking up with sore hips and lower backs. Well worth the money we spent. The customer service is exemplary. Finally, we can sleep pain-free. Thank you IntelliBED!

I LOVE LOVE LOVE my new Intellibed

I LOVE LOVE LOVE my new Intellibed! I was a little nervous about purchasing such an expensive bed without trying out but felt good that they offered a 60 day money back guarantee. I knew after the first night I would not be returning this bed. It is fabulous! I sleep so much better. No more aches and pains in the night in my hips or my back. Surprisingly, even the Intellibed pillow is amazing. I wasn't expecting much from a pillow but it has really helped with my neck pain. This bed was definitely worth every penny!!

Good service but slow

Good service but slow. Expensive..

What a pleasure

What a pleasure. It was easy to ordered. It arrived right on time. And, sleep. Yes, what a wonderful sleep. Thank you for your great product.

Very comfortable

Very comfortable, but I still tend to get circulation pains if I lay on one side too long. I think I do tend to sleep better, at least some.

I love my intellibed mattress

I love my intellibed mattress! it is amazing!

I am pregnant and changing to my Intellibed

I am pregnant and changing to my Intellibed took away my hip and shoulder pains from sleeping on the side all the time!! I can only imagine how comfortable Ill be once not pregnant anymore!!!

Got the first set with the bed

Got the first set with the bed, then because we liked them so much we bought a 2nd set.

Purchased mine at the home show

Purchased mine at the home show at the South Town Expo Center. The adjustable base is really nice to have too. I definitely would recommend to anyone.

It's the best bed ever

It's the best bed ever. It took me 3 weeks to get use to it but i hung in there and now it feels great.

The bed is just as wonderful

The bed is just as wonderful as I had hoped. My husband and I are sleeping better and waking up without the aches we had before. However, I was supposed to receive sheets and pillows as part of the promotion I purchased the mattress with. The sales man didn't include it in the invoice, so once I realized this I emailed and called customer service leaving a message because no one answered. No one ever returned my email or phone message.

Not a miracle bed

Not a miracle bed. Its comfortable but I still have pressure feelings and need to change position several times a night. We have rotated the mattress but still have a feeling we are making depressions in the bed on the spots in which we usually sleep.

Intellibed (Midnight)

After 10 years we came to the realization we needed a new mattress. What a job! Not only are there a lot of choices but many different price ranges. After the standard search both retail store and online we finally made our choice. It was between the Pillow top Sterns and Foster and the Intellibed. The Intellibed hands down was the better bed. It was pricier than the Sterns & Foster but in hind sight the better choice. We have been sleeping on our new Intellibed (Midnight) for almost two months now (My wife and I generally sleep on all sides) No off gassing (no pun intended), Temperature just right, 20 year warranty, 30-90 days to test. These people will refund your money less a removal fee if you don’t like it. Many places will only let you exchange for another one of their other products. Received free set of sheets, Mattress Protector and 2 large pillows. The pillows have some off gas, however if you let them air out for a couple of weeks they are quite nice. Also purchased a standard frame that elevates both head and feet. Height of entire bed can be adjusted, we set ours a little under 32” above floor. We were worried that the bed might not perform after investing a fair amount of money. We bought the bed because our former bed (Beauty Rest) had surpassed its usefulness and my wife’s hips were really bothering her. She also had a hard time getting and staying asleep at night. She is not totally without hip pain but she sleeps much better and wakes much more rested than our previous bed. It took about a week to really start enjoying this bed. We would like to report that the decision to purchase this bed from Mattress Firm (Lincoln, Ca) was the right decision because the bed is simply Wonderful. This is only the 2nd time I have ever taken the time to write a review, this Intellibed (Midnight) is worth the investment of your money, sleep and ultimately your wellbeing. I personally think this is the most comfortable bed I have ever slept on, including many hotels such as the Ritz. The Con: This mattress is very heavy. Delivery people cannot get this mattress into the house without some contact with the ground. It has plastic protection during delivery, however for the average person to move it after delivery is a lot harder than most mattresses. It would probably take four people and there are no straps to help with that process. I am not planning to move my bed any time soon, but be aware to move this mattress for any reason is a chore.

Back Breaker

Broke down and became too soft. No support.


I was so excited to get the midnight, now that I have it, I want my Purple 3 back. I have 2 hip replacements, spinal stenosis, former mover, . My top is coming off 1 month old, it squeeks terrible. I wake up and cant walk. Purple 3 much better, trading this in for purple 4

Never a good night

We have the adjustable base to go with this matress and have never found a good comfortable position for a good night's sleep. I cry every morning because I'm in pain and couldn't fall and stay asleep. Wouldn't recommend this bed to anyone...sooo not worth the price

Sags after 2 years but still feels good

We love the way it feels. But for the money we are disappointed. It has been about two years and the mattress sags in the middle. It comes back during the day but the sag is really noticeable on weekends when we sleep in. It didn't start out that way and we are worried it will just get worse.

Do Not Buy An Intellibed

Hey I just wanted to reach out and let you know intellibed has been awful. We purchased a bed from them a few years ago and it was expensive. It already has major issues with sagging. We went through there “30 warranty” to remedy and they sent us a replacement bed that was so uncomfortable we couldn’t sleep on it. There solution was to spend another $1500 on top of everything for then to “fix” the situation. Pretty awful all around experience.

Intelibed all day!

Its laughable that youre even comparing these two. Purple literally copied Intelibed and was sued so they have to inject their Gel With AIR vs Intelibed which is all Food Grade Oil. There isnt a comparison, 20 year no BS warranty on Intelibed, not price locked so you can haggle stores, vs 10 yr on Purple and price locked. Not sure who wrote this but Id find someone better at research lol


My wife and I took delivery of our Midnight mattress King Prime in November of 2020. At first, we were overly pleased with the support it gave both of us. After about 11 months we noticed that it was not giving the support it gave us initially. If you would roll to the center of the bed, you could feel the difference immediately and that support we had originally was there. I called Mattress Firm about my issue and they go into this process of filing a claim. I am physically unable to wrestle with this be for various physical reasons. Any rep from your company could immediately see and feel there is an issue. So now let's see if you really do stand behind your product. Respectfully submitted Jun 12, 2022

Loosing it's sopport

When we bought this mattress for over $5000.00 we thought we had bought a mattress that could potentially last us the rest of our lives (came with 10 year warranty). We had actually just come from a SLEEP NUMBER store but wanted to check our other options. The mattress started out fine. Then after a year my wife and I noticed it was losing some of its support. NOW...If you'd roll to the center of the still had the same support. I am also now noticing that even the edge of the bed is losing its support. We are not light weights but are certainly not considered morbidly obese. Any rep from your company could IMMEDIATELY see there is a problem. I'm very disappointed and wish we had not purchased this mattress

Just. No

Purchased from MattressFirm as a split cal/king. Was amazing in the store with the zero gravity, etc. When mattresses were delivered, my side looked different than my husband's..was sort of convex. The store suggests giving it at least 21 days before returning as the mattress is supposed to be 'so revolutionary' it takes time to get used to. The mattress has never 'flattened'. First week, all my hip pain was gone, but felt like I was always rolling off the mattress. By week 2, all my hip pain returned. I have tried every bell and whistle on the adjustable frame: zero gravity, lumbar, feet up, anti snore, etc. My mattress is extremely firm and unyielding while my husband's side is softer...neither has the actual support we were expecting. The split between the 2 mattresses that we were told was 'no big deal' a huge deal. The only good thing is that I can wedge my foot in there to keep me from rolling into the crack. NOT worth 10k. Just a major disappointment.

Bad customer service and warrant authenticity

loved this bed until it started coming apart. They refused to consider or discuss my issue on my $3000 mattress two years after I bought it. It was delaminating and they claimed that the support of my mattress, which followed their recommendations, was insufficient and the warranty was voided then closed the matter with out any further discussion. The support was sufficient per their recommendations and the support has nothing to do with the delamination. The mattress is unsleepable and no my only recourse is to sue them. We all know that lawsuits are too expensive and that is what they depend on. Do not buy their products they will not honor or stand behind what they sell.

Not what I paid for

I loved my mattress and bed when I first purchased it. And than, the base quit working(adjusting) the remote quit working, then the smell coming off the mattress was horrid, now, now I have a sink hole in the center of the mattress! It doesn’t matter how it’s rotated, it is in the center of the mattress!

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