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With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Zotto is a disruptive mattress in a box company. It crafts an all-foam mattress with extra cooling versus many other mattress brands. Its 4 layer design with extra cooling in the top layer puts it at a pressure-point relieving medium firmness. Customers find comfortable overall, but some had issues with the material value and the durability.
Based on our aggregated reviews and our scoring method, we recommend Zotto in this match up!
See Our Full Review of Zotto
These mattresses received mixed reviews from sleepers. Many report sleeping soundly and feeling cozy in their new mattress, but there were others that didn't experience the same thing. To ensure what one of these mattresses will work for you, take a look below for more information.
Experts agree that a supportive mattress is very important for having a good night's sleep. These mattresses do well supporting sleepers at first, but some had complaints about the support over the long term. Make sure that the mattress is spec'd for your body type of firmness preference before purchasing.
Most reviewers find edge support to be a differentiator of leading mattresses. These mattresses are okay in terms of edge support, but there may be issues with dipping on the edges for some.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of these mattresses, support is initially even throughout the mattress. Some reviewers, though, have described issues with support issues over time.
Mattresses that have good durability ratings last between 7 - 12 years based on the materials used. Foam mattresses are generally less durable, while coil mattresses that are high quality should last longer. However, mattresses of any kind that don't offer good durability will start sagging quicker especially for larger sleepers. Customers give mixed reviews to these mattresses. Some have had complaints, but others have found comfortable sleep.
Reading online reviews is a wonderful way to find out if a specific product will work for you. These mattreses are highly rated overall by customers, but there are some that didn't feel as good with the mattresses. Review the mattress specifics below for information on if this mattress will work for you.
Most customers describe these mattresses as having above average supportiveness, which is great when you've been looking for a mattress to support your spine. However, there are some reviewers that describe a lack of support for their bodies, so do some extra research to ensure that your choice works with your body.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses over good support overall, but some that are heavier may experience some softness.
Mattresses don't last as long as they once did. Finding a mattress that remains cozy after 15 years just isn't as easy anymore. But, finding a mattress that really lasts can save you thousands. These mattresses get mixed feelings on durability. Many folks don't report any issues, but others have comfort problems over a shorter time frame than is usual.
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.
The bed is firm yet forms toy your body and it isn't too firm. I would say this bed is between medium firm and it arrived a week before expected very satisfied and would recommend this bed to others.!View More Reviews
10 stars here .
Finally an affordable high-quality memory foam bed! I've slept on a Tempur-Pedic for a month and loved it. And when it came time to buy one for myself, I found it way out of reach on a price point level. $4500 for a King Tempur-Pedic? I get it, they have to charge that much to support their advertising and retail stores, then pass that cost along to us the consumers. So that got my wheels spinning and I started researching their competition and WOW am I glad I did! There are many other companies out there that offer a very similar product, but without all of the big advertising costs. I just love a great deal when I can find one. I researched 4 competitors Leeza, Casper, Tuft and Needle and Zotto. It was all a little overwhelming at first. So I decided to call customer service at these companies. Kudos to Zotto for their customer service. They were awesome, no pressure, they just answered all my questions in detail so I can make an informed decision. After all they all seemed very similar. At the end I chose Zotto for their excellent service. I figured it didn’t matter anyway with the 100-day guarantee, but I've received my mattress for almost a month now and absolutely love it! Memory Foam mattresses are the way to go, especially with the new copper cooling technology that Zotto built into it's mattress. So comfortable, I love my bed now more than ever!
First off it is not 10" thick, 9 was the most I could stretch out of this. It's okay but so far nothing specially stands out, however they are wrong also saying it can be used without a box springs. Of course it can but before long you will notice sinking where your heaviest body parts lays. (usually your hips). Not too sure it's wont happen anyway. I think for $550., I could have done much better. Just saying check all your options before you buy.
"I love my new Zotto mattress, not sure where the name came from but, who cares this mattress rocks! I am a big guy and suffered for years sweating in my sleep. This mattress sleeps way cooler, I sleep for longer durations and don’t wake up looking like it rained in my bedroom. "
Third time is the charm! I tried two other bed in a box companies before finding the Zotto. I almost gave up on the idea but, I figured I’d try one more, man am I glad I did. No more sleepless nights tossing, and turning. Thanks Zotto!
My first online bed purchase, and we are very happy. This is by far the easiest, fastest, and most inexpensive mattress I have ever bought. I do not usually write reviews but we were just blown away by not only the service but the bed itself which is incredible. We love it, and have recommended it to our family members.
I never thought I had an issue with my bed. I just figured after years of tossing and turning a few times a night it was normal. I have been sleeping on this Zotto mattress for just about two weeks now, and I sleep through the night. I do feel a difference in my energy level, and stamina through the day. My only regret is I wish I had tried this out sooner.
Unfortunately this mattress didn't work for us - We slept on one at Thunder Valley and loved it but the one we got felt much different - the edges were kind of rounded and you just kind of fell out of the bed when you rolled over - and it kind of dipped down at the head area too -- and we were very hot sleeping on it -- The return experience was EXCELLENT however, so i would recommend them highly from a customer service aspect and give them 5 stars in that regard -- but the bed just did not work for us -
My daughter loves her new Zotto mattress. She said it's the best mattress that she's ever slept on. It delivered exactly when it was supposed to, and was so easy to setup.
I am very pleased with this product. I first slept on one at a hotel that uses them and certainly recommend it.
Love both of ours! We have a king and a twin - Super comfortable!
Great matress, it was a major step up from a 20 year old Serta so it's hard to give a good comparison. Since being on the zotto i wake up with ZERO back pain. I'm a heavier male at 260lbs and the bed is just great despite reading reviews that foam isnt well suited for my body type. I did notice 1 of my old pillows doesn't work well with the bed but my favorite memory foam pillow is great. I only gave 4 stars because the bed sleeps HOT! So i had to adjust my thermostat to 77 instead of 78 which wasnt a huge deal but very noticeable. I hadn't been on a memory foam bed before and have heard they sleep hot so this bed may actually sleep COOL compared to other memory foam matresses. All in all im very happy!
Zotto mattress is awesome. After reading several reviews and instructions on how to best set up your mattress, it was a breeze. We chose the Zotto after sleeping on one at Thunder Valley Casino and we had the best sleep. What I love best is that there's not a lot of movement in the mattress; so when we're getting in and out of bed; there isn't a lot of disturbance. Great buy, great sleep!
Best decision ever! We looked at over 20 brands. We read all the good and bad of each. Zotto just stuck out to us. We purchased 2 twin XL mattresses and an electric adjustable bed frame. The mattresses were unrolled and slept on within 5-6 hours. No smell or any other problems. Best night sleep I’ve had in years and without medication.
We had been on the hunt for a new mattress for almost a year by the time we ordered our Zotto. Initially, after much online research (seriously, at least 40 hours of reading forums, reviews, comparing specs etc) we tried an online mattress that was talalay latex. We slept on it for about 3 months but it slept pretty warm and my arm went numb when sleeping on my side. We sent it back. Up next was another online mattress, also with latex top and foam base. This one slept cooler but was also way too firm (and I thought I liked a firm mattress). Another 3 months and back it went. Finally, my wife was tired of us going through all these mattresses so I buckled down and wanted to get it right this time. I was looking at 3 well known online brands that were twice the price of Zotto. Some were hybrids with innersprings, others were not. I was ready to pull the trigger when I stumbled upon Zotto. For a number of reasons, I ordered Zotto. Let me tell you - that was two years ago and we absolutely love the mattress even still. It sleeps as cool as our old innerspring, my back doesn't hurt in the morning, and it provides good support while also letting you sink in slightly and contour to your shape. I travel a lot for work and I still look forward to coming home to sleep on my own mattress. Highly recommended, great company (had an issue that Zotto promptly took care of, over and above my expectations)
WONDERFUL !!! We first laid on a Zotto Mattress when we were visiting a newly remodeled casino in California and fell in love with our great night sleep. So, obviously we had to purchase one for our home. We have always had a pillow-top mattress, BUT once we found Zotto Mattress....that's it !! We are hooked and we tell all of our friends and family and even strangers if mattresses are brought up in conversations. I sleep hot, my husband sleeps cold and this mattress accommodated both of us. We are amazed at how solid of a sleep we both get now. EVERYONE SHOULD HAVE ONE OF THESE !!! No more soreness. 100% HAPPY !!! Please keep up the great work and keep this around.
We purchased the king size Zotto mattress a few months ago and haven't looked back. It is hands down the most comfortable mattress I have ever slept on. The staff was super nice and easy to get a hold of and the entire process was almost effortless. I would highly recommend to anyone looking for their next mattress.
Nice medium mattress, fills in the spaces nicely. I sleep very good on back and sides. Couldn't be happier.
The pair of Zotto Twin/XL mattresses we purchased is one of our best ever decisions. They fit perfectly with our new Tempur-pedic bed frames and provide a perfect nights rest. My residual lower back pain has virtually disappeared...Thank You, Zotto! A small shipping error by the distributor took only one phone call to Ryan at Zotto to resolve in just several minutes. Top notch customer service. We highly recommend these mattresses and are confident we purchased the best mattresses at the best price, not to mention that the home delivery was great and the set-up was completed in just minutes.
Zotto was #4 in my looking for a king size mattress that actually did what it claimed to do. I had a sleep # for 18 yrs and it fell apart (all the foam parts). the second was tuft & needle bad support It would bottom out (ouch). Third was loom & leaf for a back sleeper its ok yet after 10min on my side it became and stayed rock hard (pain plus) . Then after much searching and watching the guys who test mattresses on you tube we decided to try Zotto. From the first time laying on it until now I have never felt an indentation sleeping on it. When I lay down within 5 min all pain from my pressure points are gone. I'm a disabled Vietnam combat Veteran. The support and pain relief this mattress gives is amazing . My sleep has gone from 2 or 3hrs to 5 and 6 hours solid. My wife of 45 yrs said this is the one ! "The keeper" We are very pleased and really enjoy the experience every day. Make your day a great day with Zotto.
This mattress is AMAZING! I was having horrible back problems prior to purchasing this mattress. Since my husband and I have had it, we wake up feeling so refreshed and without any back pain. I highly recommend it!
Fast shipping and very comfortable mattress as was promised. Have yet to try it in hot weather,house in Coachella valley. Will update this summer.
I love the mattress. I chose Zotto when I discovered that a nearby hotel casino was using these mattresses and getting rave reviews from it's customers. I'm glad I did. It's very comfortable and I sleep much better than I did on my previous traditional mattress. before
Best Sleep of my LIFE! Was at Thunder Valley Casino in California and had the best nights sleep. Woke up in the morning and started searching for the brand. Found Zotto and purchased it the next day. Had it about two months now and I can never sleep on an old spring mattress ever again. Not too hot, not too firm, not too soft, perfect!
Such an amazing improvement from my prior mattress! I look forward to sleeping each night!
I love this mattress! With the sea of mattress-in-a-box choices out there, the Zotto is a little softer than the others, which is great for side sleepers like myself. I find myself occasionally sleeping on my back, which I wasn't able to do on my previous mattress. The Zotto support is excellent! Also, it sleeps cool for a memory foam mattress. I'm sleeping more, dreaming more, and waking up with less low back pain than with my old box spring mattress. I really should have bought a Zotto years ago. Shipping was delayed a day (supposed to ship same day) and never did find out why. That's the only thing that didn't exceed my expectations.
When we ordered the zotto mattress, we had no idea what we were getting. being in lawenforcement 48 years I require a good nights sleep. me and my wife love it , it could not be any better. I truly recommend it to anyone who wants to sleep like a baby.
This mattress is fantastic! We discovered this mattress when we were staying at a resort. Went online got a $50 discount in order the king size. My husband and I love it it's the best sleep we've gotten in a long time. We plan on buying a king size mattress for a travel trailer this mattress is that great
Zotto is the perfect mattress. Two years ago I purchased a Novaform Memory Foam Twin Mattress from Costco for my 6 year old son. He always complained that this Novaform mattress was hot! I recently purchased a new King Size Zotto Mattress and it’s the best. My son absolutely loves the bed; he can actually sleep without waking up full of sweat. If you’re a hot sleeper this Zotto mattress is for you. I returned the Novaform mattress to Costco and ordered a Zotto twin size for my son. Problem solved!
We are thrilled with the Zotto mattress. Had actually ordered the Zotto mattress for our camper, liked it so well we decided to switch out mattresses and put the Zotto in the house! Now, we want to purchase another Zotto for the camper!!
We have slept well on the Zotto mattress. The only thing that I don't like is that the edge depresses and you roll off if you sleep close to the edge. We might need to get a larger bed to thoroughly enjoy the mattress:) - planning to anyway. Our guests will enjoy the mattress we purchased after choosing a new bedroom set.
Awesome mattress. I was worried it was going to be too firm, but it's just right! Not too soft, not too hard and stays cool.
I'd purchased a Tempurpedic for a small fortune. I slept on one of these at a hotel and bought it. I've not regretted switching, but do regret having invested in the Tempurpedic.
Enjoy the firmness, I am able to wake up feeling like I had a sound restful sleep.
Great bed!! Easy set up. The smell lingers for a bit but going away!
Cons: Could be a little firmer. Doesn't have handles on the side to help with positioning the mattress. Pros: Delivered within a week. Box had hand holds, which were very helpful. One person can unbox and remove wrapping. Mattress returned to full size and thickness very quickly. Didn't notice any smell when unwrapped. Doesn't make you feel hot. I emailed a few questions, prior to purchase, which were answered within 48 hours. Nice quality. Made in USA.
We tossed & turned for weeks on the purchase decision. When the mattress arrived, the toss & turn stopped! Set up took 4 minutes. Trick is to take the mattress and out it in your bed frame before unrolling it. We were told to give it 2 weeks before forming an opinion; it was apparent after the first night that we made the right choice with Zotto. My husband's chronic back and shoulder pain subsided after a week sleeping on the Zotto. I'm well rested when waking up even with just 4-5 hours a night. We now have an appreciation for a good night of sleep because we noticed a difference in our productivity and increase in energy during the day. Great choice!!
very comfortable, easy to set up. I would definitely recommend.
I really love this mattress! It is firm but not hard and it sleeps way cooler than the TempurPedic I just got rid of! And it cost 1/2 the price! I wake up with less back and shoulder pain and that makes me happy! Glad I found you Zotto!