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With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Resort Sleep offers a mid-range/mid-price memoryfoam and gel mattress. They sell almost exclusively on Amazon and some of their reviews complain about misadvertised width and misrepresentation of where the mattress is made. Although there are plenty of good reviews, please do your homework -- there are plenty of high quality mattresses for similar prices that don't involve the same risk.
Based on our aggregated reviews and our scoring method, we recommend Innomax in this match up!
See Our Full Review of Innomax
Resort Sleep: 6.9/10
Resort Sleep: 6.8/10
Resort Sleep: 6.5/10
No Back Pain:
Resort Sleep: 6.2/10
Resort Sleep: $699-$1,199
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We all need to take a look at customer reviews before we buy an expensive product. That said, it's not always easy for shoppers to come up with takeaways after looking at many different mattress sites. Based on our investigation of customer sentiment and reviews, sleepers rate these mattresses above average. However, there are some mixed reviews. Make sure to do more research about the specifications.
Mattress support can be the life changing difference you need to have a refreshing night sleep. At the beginning, these mattresses have high marks for support, but some folks had complaints about the supportiveness over a long duration. Make sure that the mattress is spec'd for your body type of firmness preference before purchasing.
Edge support is very important for most sleepers and makes it easier to get out of bed in the morning. These mattresses are okay in terms of edge support, but there may be issues with dipping on the edges for some.
Bowling Ball & Density Tests
In bowling ball tests that measure the supportiveness of a new mattress, these mattresses have even inital support. That said, there are some that have experienced issues with support over time.
Mattresses that are durable will stay cozy at least 7 - 12 years based on the materials. Foam mattresses are generally not as durable, while mattresses with springs last longer if they are well made. However, mattresses that don't put a focus on durability will degrade much quicker no matter the materials. These mattresses have mixed feelings from customers. Some have found comfort for the long term, but others have had complaints.
Some customers felt very comfortable with their new mattress, but others couldn't get comfy. Despite those that are happy with their selection, this brand has lower satisfaction scores than average. Read on below for more information from customers if you are interested in buying.
Some customers report that these mattresses don't provide the kind of support they expect. Though some folks agree with the comfort of these mattresses, if you have a heavier body type, make sure to do more research before purchasing.
For those that are looking for long-term edge support, you may want to take a look at the reviews as these mattresses have mixed reviews about edge support.
Sleepers note that durability is one of the most important factors to them. We are all hopeful to find a mattress that would be just as comfortable day one as it is 10 years from now. Unfortunately, not all sleepers have felt that these mattresses were durable enought for them. If you are thinking about using this mattress nightly, read the reviews to make sure it will work with your body before buying.
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.
Ok, I know that was a lame headline but this mattress is a dream. Here is how it went down. The delivery was 2 days early (free shipping 3 days). It arrived wrapped in plastic rolled like a tightly rolled sleeping bag. This concerned me at first as I thought it it was much thinner than expected. However upset n opening it expanded to the promised thickness (this is my first memory foam mattress, so that may be a duh statement if you have ordered one before). It isn't too heavy for an average strength person, but I would recommend two people maneuver it on've open. It feels like a cloud and i just love it. It comes with a memory foam pillow (it was a nice surprise, but a detailed l may have missed in the discrption. I think you will love it.View More Reviews
So we got our queen size mattress in 3 days (In Hawaii). The box was the length of a queen bed, but it was rolled up like a log. It unrolled and expanded. The free pillow is great. I want to get another one. It's not too big like my other pillow that keeps my head tilted forward when I sleep. My old mattress was sagging in the middle so both my wife and I would get a sore back after sleeping on the bed. This mattress had great support and is rather firm. Part of that may be due to the mattress cover (since our little ones sometimes climb into bed with us). We ended up getting a 3" mattress topper and it was perfect. I think that's the route to go. Not much you can do if it feels too soft. It's not hot to sleep on either. Very happy with the purchase.
HERE'S THE THING ABOUT MEMORY FOAM MATTRESSES: The heaviest part of your body is from your shoulders to your pelvic region. That part of your body sinks in more than the rest of your body. So, your head and your legs will be higher once you settle in a memory foam mattress. Whether it be on your side, on your back, or on your stomach. Your body is going to make a C shape whichever way you sleep. If you sleep side by side with someone, this effect only becomes worse as more weight is added to the middle of the bed. I'm 6'2" 210lbs, my gf is 5'4," maybe 130lbs. We create a big valley in the center of a memory foam bed that is very uncomfortable to sleep in. This would be an ok bed if you were sleeping alone possibly, and I only say possibly. We are going back to a nice pillow top. Nothing against this particular bed, because it is a decent bed for the price, I just don't think memory foam is the way to go simply because of the "C" effect that it causes. However, the memory foam pillow that came with it was absolutely fantastic. I just don't think the success memory foam has in pillows translates to beds. I hope this helps.
I was a little apprehensive about ordering this item but I read so many good reviews, I figured why not? The mattress was delivered on time and not damaged by fed ex. That's a plus. Unboxing the unit was easy. Be careful when cutting open the plastic mattress cover. Lay unit on your box spring before cutting as once it starts to rise and fill itself in, the mattress becomes hard to handle.
I found the mattress very comfy and surprisingly I slept very well the first night. The foam pillow was a plus. I read negative reviews regarding this foam pillow but I have no complaint. The pillow I currently have is so soft that my head sinks so far in that I have to fold the pillow in half there for sleeping with my head tilted all night , almost always waking up with neck pain. I woke up the first morning feeling super. No neck pain. No sleepless night as always. My husband however said he sank and felt as if he was touching the box spring itself. I am 5'3" and weight 150. He is 5'7" and weighs 250. I am hoping the mattress had time to expand itself while we were at work. I'll see how it goes for him tonight.
The only thing I found weird about this mattress is that the length of the foam mattress I'd about 2" longer then my queen box spring. And about an 1" wider. Must be defect or the company that made this mattress has different queen sizes they abide by. Not sure. No worries though. I'm not bothered by it. Beside the extra length, there is no complaint on my end. I would recommend.
Two twins ( for a King) easier to change sheets, lighter, arrived together. Opened, laid them out in spare bedroom to " air out and to regain its form". Comfy nights sleep that night and has been since. Been about 3 weeks, great results. Extra foam pillows were a huge plus. Thought I'd miss my plush pillow top. Nope. Paid big money, lasted about 4 years before side broke down, had no support. ( not very big people). Will never use pillow top or big name brand again. They don't " make them like they used to"!
Husband is severely arthritic. Never sleeps thru the night. Oh my, how life has changed for both of us. Full nights sleep and restful at that.
Would highly recommend anyone try these products. Had questions, promptly answered, by Dan. Very impressed. Thanks, guys.
This is the best mattress I have ever owned. I know people who spent a lot of money on memory foam mattresses and said that mine feels the same. It is very firm. I was not sure if I was going to like that the first night. But I woke up the next day feeling like I slept like a rock. I have been getting some of the best sleep ever and haven't been waking up in pain. It took some getting used to but now I can't imagine sleeping on anything else. The price and quality of this mattress cannot really be beat!!!! Also, I am using this with the sleep master platform bed frame and mattress foundation. One of the ones you do not need a box-spring for. It works great and was so inexpensive to piece this together.
Recommended for the quality at the affordable price. I found out about this mattress from an article on scoliosis. I was worry it will still be too soft for me but it actually has good support and was comfortable to sleep on.
Areas to improve:
Wish it has handles on the side. It is big, thick and heavy, was not easy to grab and adjust it after unpacking. It expands almost instantly.
The Queen size I got didn't quite fit my queen bed I got from ikea. It's a bit too long, didn't tuck in the frame...no big deal, just wondered why.
I would have given it a 5 but the box was in pretty bad shape by the time it got to me. It did get to me in 2 days it was light weight easy to get up to my room. I didn't smell anything weird when I cut the plastic off and it filled out pretty quickly. I was expecting a firmer support, but it's still extremely comfortable since day one my sleep has been better and my back is not as tense from before I don't toss and turn anymore the pillows are a nice bonus super comfortable I definitely recommend this product
I have to say my son was having back pain for a long time. His old mattress was only 3 years old. It was also expensive. One of the reason I didn't want to get him another mattress. He kept on with back pain, so I went online and research on mattresses. I came across RESORT SLEEP COOL MEMORY FOAM. I read all the reviews and I said " ok..let's give it a try. My son is so "HAPPY" I ordered the Resort Memory Foam. He's been sleeping very well on it. One of the things I noticed also, no ODOR!!! I am telling you I had memory foam mattress before and it smelled bad. This product had no strong ODOR or SMELL. Also the mattress goes on well on the bed. (platform). We are satisfied with RESORT SLEEP 10 inch Cool Memory Foam. One more thing, the mattress stay cool. I have good sheets on them, ...my son loves his bed!!
Mattress was folded in half then rolled and wrapped up tightly in an even a smaller box than my twin mattress bought separately from a different brand. Upon letting it aired and plumbed as instructed, disappointment hit! The mattress is extremely plush and NOTHING as described. I weight 105lbs. and I am sunk in about 1/2 way down on the mattress. I tried to turn to my side and my arm goes numb after less than 4 minutes. I am sunk badly into the mattress no matter the position - my back or side. Quite surprised to see this mattress gotten awesome reviews! Is this a case of defective product? I can't chance it and just return it. Can't risk a bad night sleep and frequent visit to the chiropractor.
I purchased this mattress based on the overwhelmingly positive reviews and because of its affordability. The mattress is firm yet comfortable. I had bought a foam topper in anticipating I would want a little more softness and have since discovered I don't need it it at all. Even the pillow is nice. I am very pleased. I would make this purchase again.
What a great mattress, and at a fraction of the price of name brands. A bit firm, but that's comfortable to me.
Came compressed in a plastic wrap, once the wrap is removed it expands to full size in no time.
Also, there is no nasty rubber smell like other memory foam mattresses I've had.
Works great with my adjustable bed base.
The free pillow is very nice too.
Just got this delivered yesterday and I am letting it fill to its correct size as I write this so I haven't slept on it yet. I have added a photo of what it looked like when it was delivered yesterday. Also the smell that people are talking about when you unpack it is there but it isn't very strong at all. The free pillows are a complete joke they feel as though the are filled with popcorn..not even suitable as a dog pillow. Very fast delivery.
I have 3 nights of sleep on it, wake up virtually pain free less and less every day, I was having to take a sleeping medication but since this mattress I will wean myself off of them..... crazy I know .... but close to being magic..... my wife suffers from RA and other medical conditions she too has had a wonderful sleep experience
Literally, the best sleep I've had since a back surgery in 08!!! I'm usually up and hurting at around 3am, I've been sleeping until 7 since this mattress was delivered!!!! WOW, IM INCREDIBLY HAPPY WITH THIS PURCHASE!!!!! Ultra fast delivery and awesome price. I can't ask for anything more!!!!
This Mattress is the best choice, replacing a sleep by number that is over 20 yrs old. I wish I would've bought a long time ago. The price is definatly right.
I'm sleeping better now. The mattress seemed a bit firm at first, but conformed to our bodys shortly. No pressure points at all.
We have been using this for about a week now, and would recomend to anyone interested in a good nites sleep.
I live with chronic illness and the pressure points in a regular mattress cause me pain. I could immediately tell the difference on the first night. Well worth the price and i wish i had thought of it sooner. More than pleased with this product.
This mattress is nice, came in a box had a little damage to the box but the mattress was just fine, everything matteress an pillow ultra comfortable really nice! Expanded to the right size an all. First night was great slept really well and I think its all gonna get better and better! Happy with quality an all around look feel comfort of the mattress.
This arrived yesterday, and I can't be more pleased with the quality and comfort. It took shorter than expected to expand (I received it in the afternoon and slept on it that night). There was absolutely NO odor at all from the mattress. The only a article with a slight odor is the bonus pillow that came with it (seriously - it does expand - not as fast as the mattress - give the pillow time). I purchase the Amazon basics sheets with this an seriously had the best sleep in a long time. It's not soft, but it's not firm. I consider it in the middle, which is what I was looking for. This has a quality of mattresses four times the price (I've been shopping for a while). The cover (comes on it, will zip off) is really convenient for washing. Go for it!
My old pillow-top mattress was nearly 13 years old and it was time for a change. I had friends who'd bought foam mattresses and one who had bought one of these and recommended it to me. Don't let the price fool you, this is an incredible buy! They sell these on their own site for much more but here, at this price, you don't get the 100 Night Trial.
Everything was as the seller described. It arrived in its (relatively) small box. I removed it, put it on the box spring and slept on it that night. It has taken a little getting used to because it's not "springy" like the old, traditional mattress was. It's also a little firmer than some of the reviews give it credit for but that was a good thing for me. On a firmness scale of 1 - 10, I'd give it a 7-8 but it's not "hard" at all. The foam really does give nicely for hips and elbows and whatnot. It also sleeps cool, a must for me. I would recommend this highly!
For the money, it is an amazing bed. They shipped Prime to Hawaii.Which was rare for queen beds on Amazon. I paid over 2k once for a bed from those high end stores. This one is better. Went to bed with back pain last night. Woke up with none. My opinion is that this is a medium softwise. Love it so far. Photo is before deployment. Buy this bed.
The mattress is very comfortable and conforms to your body as you sleep, which really helps reduce the pain and discomfort in my pressure points. I've tried other memory foam mattresses in the past, but they do not do a very good job of supporting me and eventually, I just ended up returning them. This mattress is definitely a keeper.
The Resort Sleep Mattress is doing a great job with both support and comfort, and it doesn't make me feel stifled during warm weather. And as a double bonus, this mattress costs a fraction of what I paid for my other memory foam mattresses and traditional mattresses as well...this was shocking, but certainly a welcomed surprise. And I love the pillow too, very nice. I highly recommend this mattress for those who value a pain-free, blissful night's sleep.
We've had a Sleep Number bed for many years and it's been a great mattress. I had to add a topper because I have Fibromyalgia, then recently my husband has had major problems with a bulging disc and the SN bed didn't help his back at all. He couldn't get it blown up to be firm enough for his back, and often woke up in the mornings unable to walk. We started looking into getting a different mattress, and I've been reading reviews on every different kind. I just couldn't bring myself to spend thousands of dollars on a mattress that may not work. I decided to give the Resort a try after reading all the reviews, especially ones about people with back problems and who talked about the fact they didn't feel excessive heat as my husband tends to give off lots of heat and we live in the South. So far he loves the mattress. His back has been great, he's slept really well, doesn't feel hot and sweaty, and he's thrilled with the way the mattress sleeps. I've felt comfortable, so we're pleased. I'll be back in six months or so to give you an update as we've only had the mattress a few days.
This mattress is so awesome! We have been using memory foam since I met my husband almost 10 yrs ago and discovered the mattress in his truck was a cheap spring mattress. He had no idea he had other choices. At the time, I was merely looking to change it to a foam mattress but then discovered memory foam toppers. He could not believe the difference! Since then the industry has upgraded to integrated memory foam in with dense foam such as this one. This 10" is 2" deeper than our last one and yes, it is that much better. Highly recommend.
Coming from a guy with Rheumatoid Arthritis, this bed is the greatest thing ever. Not the greatest bed ever, but the greatest thing ever. I sleep like a baby and wake up without joint pain. It's extremely comfortable, regulates my temperature nicely, and provides firm support that holds you in comfortable positions throughout the night. The bed expanded in about 12 hours, and has not sunken in at all over the last few weeks of use. Assuming this holds up, I may be ordering another bed for my college room as well.
This review is being written after less than a week so durability is one aspect that I cannot comment on. That being said, the mattress has exceeded my expectations. It is medium to firm and conforms to your body giving excellent support to all parts yet you have the comfortable feel that you are on a flat surface.
My wife and I slept well on it and this might be one of the most comfortable mattress we have been on.
Set up was easy but a clear label indicating which side of the mattress should be up would have been helpful especially with the king size. Although the mattress appears to inflate in one hour or less, we allowed it more than 24 hours to insure that it was as close to 100% expanded as possible.
The mattress is priced very reasonably and the added pillow was a nice bonus but one pillow for a king sized mattress is not enough for two. ( Suggestion to Resort Sleep include 2 and adjust the price or place a coupon in the box so customers can order another one if they like.)
Over all I would rate this amazing mattress 5 stars and would recommend it to anyone seeking a new mattress to improve their sleep.
I have scoliosis and googled a bed that would be good for my spine. This bed popped up on my searches, so with the price, I decided to give it a try. I have been sleeping on a pillow top mattress for years, knowing that a soft bed is not good for my back. I received this in the mail FAST and got a little nervous when taking it out of the vacuum sealed package. As it opened, I almost started thinking this was another thing I wasted my money on....but I had to give it a shot since I was already in too deep. It came with a pillow that some have reviewed as flimsy and no good, but I slept on it anyway. I woke up renewed. My neck wasn't in pain. I rolled right out of bed, after being sick for a week, and I finally had some energy. I was the most rockin nurse at work that day, others even made comments about how quick I was moving! This old lady (early 40's) just needed a new bed! I love it and will be getting my kid one very soon. Also, I usually wake up a little sweaty with that old bed, but not this one. Love it! Now I just need to get a platform for it, since right now it is sitting on top of my old box spring.
UPDATE 12/18/2015 - The only reason I did not give this mattress a one-star rating is that it seems to be well made and the description did state it is a 7 to 8 on a 10-point scale (1 being the softest and 10 being the hardest). But in my opinion, it is more like a 9.5!
I really tried to like this mattress and I gave it a couple weeks before I left my initial review (which was a more positive one at the time). I thought maybe I just needed some more time to get used to the firmness of the bed, as it is firmer than anything I have slept on before (including my last memory foam mattress that I used for several years, which was soft and supportive) But then a few days later my troubles really began. I started waking up in the mornings with horrible lower back pain. The pain would subside later in the day, only to return once I slept on this mattress again. I tried a topper on it and thought that would take care of the problem, but then I started getting aches and pains in other areas of my body. I decided to remove the topper and try sleeping again just on the mattress. I could not get comfortable no matter what position I was in. I got on my side, with a pillow between my legs, and dozed off. I woke up a short time later with an aching shoulder, hip, and leg on the side I was lying on.
Today, I went to a store and purchased a new mattress because I just could not stand to sleep on this one any longer. It was hurting me badly!
There are a lot of positive reviews on this mattress, which is what helped me make the decision to purchase it. I don't understand how it can have such positive feedback, because it is the worst mattress I have ever slept on. And I like a firm mattress! But I don't want to sleep on something that is like sleeping on a slab of concrete. Memory foam is supposed to relieve pressure points. But this mattress seems to push back against you with all its might!
This mattress has broke me from ever again wanting to purchase another bed online. From now on, I want to try it before I buy it. Now I am stuck trying to get rid of this thing. There is no way I can roll it back up and ship it back for a refund. The seller did offer a full refund when I messaged about my experience with the bed. But again, I cannot deal with the hassle and expense of shipping it back. I will have to try and sell it locally.
This is our second purchase of this mattress. First was a guest for our spare bedroom and now a king for the master at our vacation hone. I expect to purchase a third for our home in Indianapolis soon. Very pleased as you could guess. Glad I did not waste my money purchasing a more expensive brand.
As a followup..We did purchase a third Resort sleep 10 inch memory foam mattress for a home in Indianapolis I have to say just like the first two I now turn I think only because of habit, not because I am sore. We have two more bedrooms and I expect my total purchase will probably be a total of five mattresses! Great product great service fast delivery couldn't expect anything better.
Bought this matress a month ago...at 1st it was really hard to get used to...our old matress was a pillow top and I loved it but it was starting to sink in the middle and make horrible noises getting in and out of bed...with my new matress no noise..no sinking..and I don't get up hurting in the morning...it is a very very very firm matress...so far so good...not getting 5 stars because it is a little too firm but for the price you can't beat it
I bought this queen mattress and the 14" Zinus bed frame for our son's college apartment. He has a bad back due to a car accident, sports injuries, stress and may have some arthritis. He had a horrible time sleeping on the mattress in his previous furnished apartment.
He is a big guy, 6', 200 lbs and his body temp runs high. He says it is the most comfortable bed he has slept on and it does NOT sleep hot (can be an issue with some latex mattresses). He loves it. His roommate also needed a mattress, tried it and ordered one for himself as well.
By not needing a box spring, it is one less thing to buy and gives you valuable storage space beneath, which is so needed in a college apartment. We did order an anti-slip rug pad (to go under the mattress and on top of the frame) to help the mattress not shift on the bed frame, as the frame does not have any side rails to keep the mattress in place.
This was purchased as a gift for my daughter. She handled bringing the mattress and setting it up on a bed frame by herself. This is no small achievement when you're five ft two. She earned that superb first nights sleep! She reports that it is very comfortable. I will definitely be purchasing a second one soon.
There was a very slight chemical smell on set up but it faded quickly.
It's pretty neat to order a bed online and have it shipped directly to your front door. It's crazy how they can compress such a large bed to such a small size. It rolled out fine and popped up to size. When I first laid on it I was worried because it was as hard as a rock. You do sink in and I don't have any complaints. I have been sleeping on the bed fora couple of weeks now. I'm a side sleeper and have sciatica pain so I'm really sensitive to pressure zones. I haven't had any issues with pain or discomfort.
This mattress is very comfortable. I have been sleeping on spring mattresses for 60 years and I was hesitant to buy a mattress online and a foam mattress. So glad I finally made the decision to purchase because I love this mattress and it the price made it a great deal!! Soft yet firm enough to make for a very comfortable sleep.You won't regret making this purchase!!
This arrived very fast and once I took it out of the box, it didn't take more than an hour or two to take full form. It is a bit firm, so if that's what you're looking for, this is your bed. It also came with a bonus memory foam pillow, which I wasn't expecting so maybe I missed that somewhere, but I love that too. Also pretty firm. There was no smell upon opening the box which I believe I read in some reviews that they smelled something but the odor went away after a day or two. I did not experience any of that. I slept on the bed a few hours after opening. It's very good quality and I would recommend it.
Love this bed. It has the right combination of comfort. I prefer a firm mattress, and this meets that expectation. My daughter (no back issues yet!) prefers a softer mattress, and she too thinks it is perfect. Can't explain that, but that's the truth. I bought the mattress for a guest room but we each took a night to try it out, so I fully expect it to be perfect for any guest. Also, there is no smell whatsoever upon opening. I had lots of questions, and the customer service was impeccable. I received responses almost immediately whether I sent my email at 10:00 a.m. or 10:00 p.m. And the price can't be beat! I tried one mattress that was twice the price and not nearly as comfortable. And the price gets even better when you factor in the bonus memory foam pillow. I recommend this mattress and this company enthusiastically!
I am a two time buyer of the Resort Sleep Queen Memory Foam mattress and highly recommend it! I bought my first memory foam mattress for my home. I had been experiencing hip pain from my old mattress and after sleeping on the Resort Sleep mattress my pain went away. The price is great for what you get. I had looked at more expensive Tempurpedic ones, but could not bear the high cost and the uncertainty if I would like a memory foam mattress or not. Based on the reviews and price of the Resort Sleep mattress I decided to give it a try and am so glad I did. I will never go back to sleeping on a pillow top/coil spring mattress again. I was so pleased with the mattress that I bought another one for my parents guest room. At home my mattress is set up on plywood and at my parents it is on an old box spring and must admit that I prefer the plywood setup.
I needed to get a foam mattress for a small city apartment with a narrow spiral staircase. I ended up getting this Resort Sleep mattress in a pinch because the foam mattress I had ordered from another company didn't get the delivery day right. Essentially, I needed a foam mattress delivered in under 24 hours and Resort Sleep was able to make this happen. It was inexpensive so I figured if it were bad, I'd just get another mattress later. Well, it is probably one of the most comfortable mattresses I've ever slept on! I have 2 high-end mattresses in my home that cost over $1500 each and this Resort Sleep mattress is WAY more comfortable than either of them! Amazingly, it's not even on a box spring! (Just on some bunky boards.) I am middle-aged woman with a wonky back so I'm not one of those people who can sleep on anything, either. I am actually going to give away one of my fancy mattresses at home and replace it with a Resort Sleep mattress.
I can't say enough good things about this mattress! The packaging was perfect and manageable, even for someone with a smaller frame and some neck problems. I'm a stomach and side sleeper, and for the first time in my life, I do not find myself tossing and turning to relieve pressure on the usual areas, such as ankles, hips, and shoulders. My neck feels better than it has in years. I tend to sleep very warm, and this mattress seems to alleviate that. It inflated beautifully within the first 24 hours, and there was no disagreeable smell. I love this mattress so much, that I have recommended it to quite a few people that I know are shopping around.
Firm and slightly conforms to your body. The paper that came with the mattress said to give it 24 hours to puff up and take shape. I let it sit on the floor for two days as it didnt look like it was fully formed in the 24 hours. There is a slight odor that has gone away after a few days. Im told this is typical of these types of mattresses. . Wasnt expecting this kind of quality for the price. Pleasant surprise.
It came with a free pillow which my cat took over while it was puffing up. Since I didnt plan on using it anyway, he now has a comfy place to sleep too.