Innomax's Owner Satisfaction

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Browse Innomax Customer Reviews

There aren't many companies

There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.

These guys are the best

These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!

In no max is a place to buy a nice, quality bed

In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.

I recently travelled to a relatives house

I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.

As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.

I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.

Went there with a friend of mine

Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.

I was wrong.

It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.

NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.

To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.

We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!

Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.

In my humble opinion

In my humble opinion, I would shop somewhere else, anywhere else but here.

We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.

The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.

After over a year of dealing with severe lower back paine

After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!

We were "pressured" into purchasing a very expensive mattress

We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid

so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.

We met with Tommy. Still waiting for some kind of resolution.

No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.

I had a Select Comfort bed

I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.

We are happy with our bed, and would recommend Innomax to anyone!

Ugg, I think back on the sales experience

Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.

Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.

Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.

Price Match Saved Us

Price Match Saved Us being ripped of $986 from Innomax

End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.

We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.

So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.

But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.

Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.

MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!

I've held out replacing my ancient mattress

I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?

Turns out, a lot has changed.

Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.

Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.

I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.

The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.

I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.

Thank you Innomax for giving me my "bounce" back.

Great product

Great product, great customer service. I highly recommend InnoMax to all.

There warranty is only as good as their word

There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.

We had a good experience

We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.

I received excellent customer service

I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!

Its a big investment

Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.

I will never sleep on a traditional inner spring mattress again

I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!

After an endless search

After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.

We had an extremely disappointing and horrible experience

We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?

My wife and I bought an InnoMax

My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.

We are now full-time retired RV travelers

We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!

I have had an air bed for over 13 years

I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!

I purchased an innomax complete bedroom

I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!

I purchsed a waterbed heater

I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.

Bought a waterbed heater

Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.

About 2 weks ago innomax

About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse

After months of sever back pain

After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!

ust had the best two nights

Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!

Bought the top of the line king waveless soft side mattress

Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.

My husband and I have been looking at getting a waterbed

My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!

Horrible

Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!

Very pleasant experience

Very pleasant experience. Great quality for a great price. Scott took very good care of us.

I have bought 1 set of the air mattresses

I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.

Had an issue with a mattress

Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!

3500 bed has a dent in it

3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.

Good quality

Good quality and good price. Bought our bed there. Comfortable.

I bought a water heater

I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service

Don't stand behind their product

We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.

Browse Nectar Customer Reviews

Wow - Renee H.

This mattress changed our lives for the better! It is absolutely the perfect firmness and temperature. We had a queen bed for so long and desperately needed a king since our baby sleeps with us. We couldn’t afford the insane prices out there so we took a chance on Nectar and boy did it pay off.

This was amazing from start to finish. - J. J.

This mattress is so comfortable! I really can’t get over it. We bought it when we moved to our new house. It was perfect timing as it came in the exact day that we moved in. My wife was stressed at the idea of shopping for a mattress in person so being able to do everything online made it super easy. Delivery was quick and setup was incredibly easy. We bought a King. It’s a really comfy bed - not too firm, not too soft. I appreciate that it comes with a nice cover. Lastly, company communication has been great.

These Mattresses are wonderful. - Jason W.

I have several properties and I have bought them for each. They are delivered right to your door and so incredibly easy to set up. They come wrapped in a vacuum sealed plastic and come in a bag! a bag!!!!. You simply take the rolled up mattress out cut the outer plastic and unroll it on the bed frame, then cut the inner plastic and within moments, the mattress fluffs up. I gave mine about 4-5 hours and then I made the bed and it is comfy! The number one comment I get on my rental reviews is how comfy the beds are! This is a WONDERFUL deal and a super wonderful bed. The folks at Nectar are amazing and very responsive. If you are looking for a new mattress, don’t hesitate ordering this one.

Wonderful - W. R.

I was very hesitant to buy a mattress without trying it out first, but I did a lot of research and decided to take the risk. I tried several different styles of memory foam mattresses in stores and I’d say this falls right in the middle. It’s not too hard, and not too soft. I sink in just enough to feel supported, but not so much that it’s difficult to move. It took me about two weeks to adjust to it. I was stiff in different places, but after a month, I sleep much more soundly, I wake up less in the middle of the night, and I’m not sore in the morning. I am very pleased with our purchase.

Very pleased. - R. M.

There are a few things that you should always buy in person to check for quality.

Fresh fruit. Diamond rings. Cars.

Up until a few months ago, I would have added mattresses to that list. Wasn’t that one of the morals of “Goldilocks and the Three Bears”? Most of us were taught that the moral was that a life of crime does’t pay and you really shouldn’t be sneaking into other people’s houses - especially if they are bears -“ but another, often overlooked moral was “not every mattress will feel JUST RIGHT. Try before you buy.”

When I saw Nectar’s claim of a mattress with optimal comfort, I was skeptical. What worked for Mama Bear and Papa Bear wasn’t what worked for Baby Bear.

But Nectar’s business model intrigued me as did their pricing structure. And if their mattress didn’t work out, I would return it and they would donate it to charity. Win-win.

I’m happy to report that Goldilocks was wrong. There are some mattresses that are JUST RIGHT for everyone. This is one of them. My husband and I both sleep well on our King mattress from Nectar. The quality is fantastic. The business model is sublime. And my bank account is happy that I didn’t spend a small fortune on a bed.

So I guess you could say we’re living happily ever after.

Unlike Goldilocks. Who really shouldn’t have broken into the bears house.

Very satisfied, I would recommend - H. K.

Experience in the company was very good. In addition to speaking our language, the company, the type of mattress, when tailored to the needs of our family to describe the features of nectar mattress, took us an extra effort to understand or did. When the mattress has arrived, we were very impressed by the quality. Hari was perfect. We’ve been sleeping very well. Very strong recommendation

The best investment I've made in many years - O. O.

Well, this mattress has been nothing but good to us. I used to wake up with lower back pain and would be stiff for the first 30 minutes or so out of bed. After two nights of sleeping on this mattress, my back pains were gone and I am sleeping better than I have in years. Trust me, this is the solution for your sleeping issues.

Hate Mattress Shopping. Love Nectar! - Joe F.

I hate mattresses and I think the whole industry is a sham. I hate the cigarette smell of the mattress salesperson at Sleepy's who tries to sell me on a bed I try, then, as soon as I try a different bed, starts telling me why that bed, not the other, is the best. I think the stores are sleazy. My cousin bought a mattress from Nectar and I thought, why not, since they have a no cost try-out that is so long, plus, I needed my old bed taken away. I love the bed. No really, the bed is outrageous and the customer service person must have checked back with me four times after my order. This was so much better and easier than any other mattress I bought. The mattress feels so good and smells wonderful, fresh. I’m telling my parents and sisters and cousins on Staten Island to buy one.

Pretty Unique - J. D.

I’m really glad my friend told me about Nectar. I was working through a research process and was encountering other brands that advertised more. My wife and I had slept on a Tempurpedic, but we were looking for something a little more comfortable and hopefully less expensive. Nectar had great prices and amazing mattresses. Our research had us comparing alot of brands. It was very hard to understand differences sometime but the NECTAR team answered questions for me over the course of about a week and were very forthright. I didn’t think about sleep trials or comfort guarantees or bed bug guarantees or foam types, cover types, anything really until the Nectar folks educated me. It has been 30 days sleeping on the mattress and I just received this request in my email for a review. Honestly, I feel like I one upped everyone and have a better mattress for a better price. That’s their language I think, but it stuck. It’s really comfortable and feels better. I know the mattress is healthy because I researched this part in depth and only wanted a mattress with little chemical production. If you have any questions about buying these things, ask their customer service, they’re great at their jobs and actually seem to care. I never felt like they were trying to sell me. They sounded really busy by the way at the office when I called and when I asked, they said they had just gotten some press on being 100% employee owned and rated very highly and could barely keep up with orders. Ours arrived in three or four days I think to St. Louis and it looks like it shipped Fedex from the West Coast.

Great mattress, great customer service. - J. J.

The best purchase in a long time. This mattress is a total win. I recommend this mattress if you’re looking for something at a good price yet comfortable. I am currently 6 weeks into my trial and so far so good.

Super! - B. W.

The mattress arrived 3 days after I placed my order. As described it arrived in a nice nylon bag with convenient handles to carry it up the stairs. The mattress unrolled nearly flat immediately, and expanded what appeared to be fully in just a few minutes. There was some minor off gassing that dissipated within 24 hours. We also have a Tempurpedic memory foam mattress. In terms of price and quality, I prefer the Nectar.

Excellent - J. R.

We love bed and company people were very helpful and friendly. Funding was automatic and I was very well treated and respected. My mother has asked for a new mattress and let her buy a nectar, as well as price and financing are very good and the bed has an excellent guarantee that does not end.

Love their mattresses.. - Aaron S.

It comes in a bag all vacuumed sealed. It works great on my bad back! It doesn’t have any weird funky smells. The mattress exterior covering seems really high quality and luxurious! Have been sleeping on it for over 3 months and have never slept better.

The most comfortable mattress. - L. V.

Alright. Let me just start by saying until I bought this mattress I had TERRIBLE back issues that made me immobile at times. My partner and I decided it was time to upgrade our mattress because we felt like we couldn’t sleep on a queen size mattress without being on top of each other. When our Nectar mattress arrived we were SO excited and it seemed to good to be true and were about to be ready to send it back. Boy, were we proven wrong. I no longer have back issues, at all. When we sleep in the bed together it’s like I have my own bed. I also have a hard time falling asleep in any other bed that isn’t this one. In this bed as soon as I lay down I pass right out. If you want a quality mattress that is extremely comfortable and will make you sleep like a baby, buy this mattress.

5 STAR RATING - Pat H.

Well, we were asked to give a review and normally I do not. I also did not want to give a review for a bed that I did spend "time" in.

So, it has been 30+ days now and I LOVE IT! I love it because I do not get up in the morning with joint pain in my shoulder and hip. No aches or pains...I sleep well...and my husband says the same thing. I also stay nice and cool at night. I absolutely would recommend NECTAR to my family and friends...I actually already have. And a 2 thumbs up for their customer service. I received it on time and in great shape. All around a AAA+ company to work with. I even put them on MY facebook page!

Quite the find - S. F.

We purchased this mattress for my son’s room, and he loves it. It was super easy to buy and it was delivered right to our door. It was really easy to set up as well! I absolutely love the way it feels and I find myself lying in my son’s bed now. We’re actually thinking of getting one for ourselves. Oh, and thanks for all the great follow-up.

Impressive Experience - Jill M.

We do not purchase mattresses often and our last was bought perhaps a decade ago. Ordinarilly, I would never purchase a mattress without trying one in a store. My mother is in palliative care and I have not had time to visit a store so I researched delivery options and was impressed by the reviews and ratings of the Nectar mattress. I decided to try the bed since the return is so easy and no cost. I am so happy. Anyone thinking about a mattress should try Nectar. They say the mattress is constructed with different foams than others, but it is the airflow I noticed the most, despite the very solid feel of the construction. The company said this was the most comfortable mattress and I laughed at first when I heard this, but it is actually true.

Best Purchase in a long time - Paul H.

I've owned the Nectar Mattress for about 8 months now and it's the best purchase I've made for my back‚ The last few mattresses I’ve used sleep well for about 5.5-6hrs and then the backache would kick in and I knew it was time to get up.

With Nectar, I simply don’t want to get up !! I sleep the whole night. I’ve actually changed my sleeping habits, go to bed earlier to get more rest and wake up rejuvenated. To some this all may sound cliche and I think it does to me also, but I honestly have to say that this mattress has made a difference in the way I sleep and wake each morning.

Best of all, they have a 365 day guarantee, if you don’t like it, return it.

We are in love - G. F.

Absolutely love this thing! Buying mattresses online is such a gamble, but we hit the jackpot with this one. We bought a king and it’s so comfortable. The mattress arrived compressed and it was super easy to set it up. Very little odor or smell. I recommend it to anyone that is willing to listen.

one of the best major purchases of my life - B. C.

I’m not exaggerating when I say this is truly one of the best major purchases of my life. By now, you may have heard the hype about the company Nectar. Or perhaps you’re stumbling onto their product for the first time. Either way, you should go ahead and click *Buy* right now. Seriously. Even if you’re not 100% sure about `em. You’ll understand why by the end of this review.

Last year, my wife and I started mattress shopping. We were upgrading from a queen to king. We had so-so mattresses in the past and wanted to do it right, find something that really worked for both of us. You know the cliche: “you spend a third of your life in bed”? Yeah, well it’s true. Now, my wife has woman hips, I am thin and straight. Also cliche. We thought we needed a customizable bed to be truly comfortable, so we tried a SleepNumber. Bad mistake. It really is just two zippered air mattresses, with no localized back/hip support.

So we returned the SleepNumber (for which we had to pay shipping, but I suppose it was worth experimenting). Shortly afterward, I stumbled upon Nectar. As a new company, they didn’t yet have a large online presence. Then I saw the 365 day return policy and said, hey, why not?

One week later, we received our package in the mail. It came vacuum-sealed so we carefully cut the seal and it literally “popped” into place. Instant sleep-ready. Slapped on the sheets and proceeded to sleep like babies. One year later, we are still very happy customers.

Here are the specific reasons for my piling it on:

1 - Free shipping. What?!

2 - The no-hassle 365-day trial. If you don’t like it, you get a full refund. This was a HUGE factor for me, ordering from an online-only company and not yet knowing what firmness was ideal for us.

3 - Forever warranty is NOT pro-rated. Any covered defects, they replace the full value. This is highly unusual, as far as I know.

4 - No boxspring needed. I built my own platform bed and it works great. Plus, their warranty doesn’t require a boxspring, unlike many other companies.

5 - A single level of firmness has managed to satisfy both my wife and me. I’m still surprised, considering my wife has curvy hips and I don’t. But neither of us has had any back or neck pain.

6 - No middle men, hence, significantly lower prices. Funny as it sounds, this is a novel concept in the mattress industry. I don’t know if the typical industry markup is as astronomical as T&N claims, but it’s certainly a ripoff.

7 - The mattress definitely supports “relations”

8 - The whole shopping experience was just easy. Sleek, modern website and email. Clear policies and pricing. Immediate shipping information.

9 - I received a handwritten thank you note from Nectar. Can’t remember the last time that happened with an online purchase.

The only downside I’ve encountered: some fitted sheets these days are a hair too big for this mattress, even for the thicker 11” model. But it’s not Nectar’s fault. It’s because most mattress companies make a gimmick out of 20-layer, 100-inch thickness, and sheet manufacturers have followed suit. For what it’s worth, we ended up with the L.L. Bean Pima Cotton Percale fitted sheet and it worked out nicely.

Yes, this mattress is on the “firm” side but like I said, it’s worked for two (healthy) people with very different body types, which makes me wonder how much marketing hype goes into plush vs. firm. If you’re a side sleeper, I highly recommend a thick pillow, thicker than you may be used to.

Nectar has grown by leaps and bounds recently. And prices have increased ever so slightly since we bought our mattress last year, but it is still one of the best values in the industry. I hope they can manage to maintain their business ethic, great return policy, and pricing. These are what really sold me.

5 Star

The best rest - A. S.

My experience with Nectar has just been flawless. It didn’t take me much time to make the online purchase. The shipping was also very fast. Excellent experience!

Great mattress - J. S.

After months of research into a new mattress an intro to nectar popped up. I took several weeks comparing my choices to nectar and with help from their customer service (2 thumbs up for them) I chose nectar. I have no regrets. My husband and I have the best nights sleep, the mattress is plush and extremely comfortable and stays cool throughout the night. The warranty is exceptional and the customer service is great. I am very happy that I chose Nectar and would recommend them to anyone.

J Shields

My mom is happy - P. P.

I first purchased this twin sized mattress for my guest room. My mother found it really comfortable and it was her first experience sleeping on a Nectar. I have slept on it a few times as well and it is amazing! I am going to order a bigger one for myself! The bag showed up super fast, and it was so neat to see how huge it got when we took it out to let it expand. I really like the design and the way this mattress breathes. It feels much higher quality than my last mattress. Definitely worth the price!

Happy and happy - D. G.

I’m like a teenager again (almost 54 now) not wanting to get out of bed. The only bad thing I can say about it is that I don’t want to leave it. This mattress seems like it is going to last forever, that’s maybe why Nectar offers a lifetime warranty. This is one of the most comfortable mattresses we’ve ever slept on! Definitely worth the price. I HIGHLY recommend this product to everyone.

This is my first formal product review - R. C.

I do not provide reviews and am often very busy. My focus is on things that do actually matter, not reviews. When I received the request for a review I believed it would be good and important to share my experience. As my wife’s back has been hurting for years we have been to very many doctors and my wife is on cortisol and flexeril medications for pain. We were recommended the Nectar mattress by her Chiropractor and thought that was silly, being reccomended a mattress, but her Osteopath also recommended the mattress and we decided to learn more. The sories seemed quite incredible, so we researched the materials and company. We did not find much advertising but there seems to be very much word of mouth and the company representative confirmed that most of the mattresses are sold by recommendation. I thought the company was new but it had been around selling madical beds and I believe that is why their foams seem denser. The company suggested we apply for medicare reimbursement by receiving a prescription for the bed from my wife’s physician and incredibly, her insurance paid for the full cost of the bed. My wife’s takes far less medication for pain in the 30 days since we began sleeping on the bed and she is happier and well rested and this means I am also happier and better rested. It is a most comfortable bed and feels quite unique and enjoyable to rest upon. I have asked Parna’s mother if she would also like one.

Sweet dreams! - A. A.

I’ve been sleeping on this mattress for a month and it has changed me- I highly recommend this mattress. It’s so comfortable. I couldn’t be happier for the price I paid. Well worth it!

Thanks Nectar! - N. R.

It really is a dream to sleep on. My husband doesn’t want to leave the bed. Thanks for inventing this bed. This mattress saved my back. For the first few nights I thought it was just really comfortable. After a few nights when my back pain disappeared, I realized it was more than just comfort, it was a life saver. We really had been sleeping on an unhealthy bed. I highly recommend it to anyone looking for a comfortable mattress and is looking for help with back pains.

Excellent quality - Maria S.

Perfect amount of firmness and softness. I would recommend this mattress to anyone who has back problems l have had many back surgeries and is equal to the much higher priced memory foam mattress. This bed is just super.

Like a Secret - Vladimir P.

Nectar is like a secret you may not want to share with just anyone..

Really fantastic mattress - Rylan T.

I’ve been sleeping on the mattress with my fiancee since we had it delivered on April 19th. We can say that after almost two months that this mattress is fantastic. We have it directly on our carpeted floor and cannot feel the floor, even when we jump with our whole bodies and slam onto the bed. We found it slightly softer than our previous mattress (that’s just our opinion though). Overall, we are extremely happy with the purchase, so much so that we bought a twin mattress for our daybed downstairs.

A great night rest! - I. T.

So far the new mattress has been great! My wife and I are finally enjoying sleeping through the night. I just love this mattress. After the first night, I was pain-free. I just couldn’t believe the difference. It’s soft and also very supportive. I can finally stand up straight right out of bed, haven’t done that in a lot of years. Amazing product!

I wish my Nectar was here 10 years ago - Susan C.

I never, ever, thought of mattresses. I just bought whichever felt good at the store and was in the price range and probably bought a new one twice now since leaving my parent’s home in 1997 and my Dad used to remind me that a mattress should be changed every 8 years. My boyfriend mentioned Nectar and I like that they will send a new cover if I need it, plus they have a really long Warranty and I think a few pretty famous people have recommended Nectar. Wow. It really is incredibly comfortable and just feels like a whole different experience. My boyfriend loves the new mattress and doesn’t even snore anymore. I like feeling cradled by the bed when we relax or even more, have fun. It’s great.

No way! - W. K.

I wanted to make sure that I could easily return this mattress if I didn’t like it. There is no way this mattress is getting returned. It really is magic! Within 2 days, I felt a good 10 years younger. I’m able to fall asleep faster, and I feel much more rested when I wake up. I don’t think that even during workouts, I’d feel as good as I do when resting on my Nectar. I love the way the mattress sleeps and it is wonderful to relax on the Nectar.

Aah..Very unique feel - E. .

I haven’t slept this well since a long time ago. The first time I laid down, it was quite nice and I do not mean to sound like an advertisement, but it was like sleeping on a cloud. We felt very supported but had no sense of pressure points and it was as if the mattress lifted us in some way. It is a very unique feel. They offer a free return and we tried the mattress because it seemed no risk,, but who want to return it? We are sleeping better so for us, that would be crazy. I can feel the air breath through the airflow channels and the cover is quite supple and buttery. Very impressed and will recommend to others.

Well made - T. T.

I needed to find an affordable, yet good quality mattress. The mattress arrived quickly. It was very easy to set up because literally all you have to do is unroll it and remove the plastic wrap as you roll and that’s it. This is my first memory foam mattress and so far I definitely prefer it to my traditional mattress. .

So comfortable! - B. G.

So so comfortable! I loved the idea of getting a bed rolled up in a bag and delivered to me. I followed the instructions in setting it up and it was so so easy! I aired it out for a few days and when I finally lay on it, it was an absolutely amazing feeling. I guess that’s what happens when you finally get a good mattress. I’ve been sleeping on it for 3 months already and I absolutely love it!

Great mattress - A. R.

First time I bought a mattress online. I have had it for about a week and I love it. This mattress is so comfortable. It’s like you melt when you lay down, not sure how else to describe it. I am a super satisfied customer. Great value too! Why would I spend so much more at one of those mattress stores, when I can have this? Keep it up Nectar. Highly recommend it to anyone that needs a new mattress.

Like Clouds.. - Jeremy T.

I’m a rough sleeper, and I have had back and neck pain from sports. I could not believe the comfort of this bed. It was soft yet supportive, and the worst part about my Nectar is although fully rested, I get upset when I have to wake up. It literally makes me want to stay in bed all day. Like clouds!!

Arrived Day Late - M. H.

I had to wait three days past delivery date. No stock more company said of Queen. I requested rush and they did and bed arrived. Very nice but why wait. Mother lives with us and cares for son and she did not like that they did not also sell box spring. When late the company did offer a discount and received a call from manager who seemed to care. Bed well priced and very nice quality.

Great product. - A. A.

Alright. Let’s just say I’m a problem sleeper (insomniac) with chronic back pain. Spring mattresses tend to cause pressure points, and I overheat on memory foam/pillowtops. I’m also working with a pretty tight budget. It HAS GOT to be possible to get a good sleep AND have enough money to eat in the morning. So I did my research, checked out websites, and bit the bullet and bought a Nectar. If you’ve done your research you know what I’ll say next: The bed arrived within a week, unpacking it was a tickle (watching that flat plastic-wrapped slab turn into a full mattress made me grin), and I didn’t notice any chemical smell. To lay on, there’s nothing like it. firm, supportive, but with just enough bounce to feel like a “quality” bed and just enough “sink” to be cushy. Here’s the thing though: the first night I woke up feeling like there was some pressure on my hip, and neck (I sleep on my side, and wake up on my stomach most nights). same deal second, third night. but it’s a 365 night trial, so I decided to give it some time before returning it. Glad I did! the bed just needed some time to break in, and I needed to get used to it. Now I can confidently say that this, every night, is the best sleep of my life. better than the tempur (sink in and overheat) mattress, and it even edges out the (ludicrously expensive and mechanically complex) Sleep Number bed. Support where I need it, soft enough to feel luxurious, not to mention it wicks heat wonderfully and I don’t wake up sweating anymore. All In All, It’s perfect, just remember to really get into that 365 night trial so the bed can break in and you can get used to it.

y’know, like a good pair of shoes.

If you’re on the fence, Just do it. the trial is solid, the warranty is honest (and lacking all that fine print), and the bed is simply superior to anything I’ve tried.