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With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Nature's Sleep has been in the mattress game for a while -- and their average prices are a bit more expensive than others on the list. However, they have an eco-friendly touch that ensures that what you are buying is good for you and your environment. Their big differentiator is gel foam, which provides an added layer of support to aching joints.
Based on our aggregated reviews and our scoring method, we recommend both Innomax and Natures Sleep in this match up!
Natures Sleep: 8.3/10
Natures Sleep: 8.2/10
Natures Sleep: 7.9/10
No Back Pain:
Natures Sleep: 8.9/10
Natures Sleep: $499-$3950
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We all want to see how customers respond before we invest a lot of money in an expensive product. That said, it can be a more difficult prospect when browsing countless brands and other sites. In our investigation of reviews and sentiment from customers, we discovered that sleepers give these mattresses above average scores. However, some didn't feel as comfortable. Make sure to look into the mattress specifics to learn if it will work for you.
Mattress support is one of the most important things to stomach and back sleepers. Even side sleepers need gentle support to make sure their spines are aligned. These mattresses are above average when it comes to support. However, others had issues with the support so if you have a heavier body type, make sure to dig into the specifications.
Most find these mattresses to provide good edge support. Over the long term, some had issues with dipping along the sides.
Mattresses that have good durability ratings last between 7 - 12 years based on the materials used. Foam mattresses are less durable, while mattresses with springs tend to last longer if they are well made. However, mattresses that don't put a focus on durability will degrade much quicker no matter the materials. These mattresses have mixed feelings from customers. Some have found comfort for the long term, but others have had complaints.
Some sleepers love these mattresses., but others haven't had as great feedback. Although these mattresses have above average reviews, there are some caveats. Get more information below to see if one of these mattresses will work for you.
Most customers experience these mattresses to be supportive, which means they egonomically work to straighten the spine for most sleepers. That said, a few customers have had complaints, so make sure to do extra research to make sure that this mattress fits your sleeping preference and body type.
Most sleepers describe these mattresses as having good edge support, which means most don't have any problems sitting on the side of the mattress comfortably.
Bowling Ball & Density Tests
In bowling ball tests where the firmness is measured across the mattress, there is good even support throughout. That said, some reviewers describe rare support issues, so make sure to browse the reviews before buying.
Everyone who is looking for a mattress is looking for one that will last. But with companies focusing less on building quality products and more on shipping product, it can be tough to find a long lasting mattress. Luckily, these mattresses have high ratings for durability. They will last between 7 - 12 years for the average sleeper. If you are heavier than average, you may find that your mattress lasts slightly less long.
Check the Prices For Natures Sleep: Get Today's Prices
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.
Very comfortable topper. Made a big difference sleeping and a lot less tossing and turning. Only complaint is the odor. It still has not gone away after three weeks. I am very sensitive to odors and have a keen sense of smell. The topper has a foam smell.View More Reviews
Opened the mattress topper and found a large 4 inch cut in the mattress topper (on the inside and not related to me opening the bag). Followed the instructions to give it 24 hours to open up and placed it on my bed. Slightly larger than my bed but within reason. Placed the enclosed mattress cover on the new mattress topper and my original mattress. The cover is smaller than the topper and had to be yanked to fit. The seam shows that it really is too small for the topper.
Either way, this is a trial to see if we want a new memory foam type of mattress but I would not buy this brand if their quality is this poor. I also would have no clue how to return this as it was smashed so tight and wrapped so tight to fit back into the box it was delivered would be impossible.
It took a few days to get used to the memory foam pad, but once i did i really like it - the density is just right. We have a new superfirm king mattress and this was the perfect combination to put on top to make the bed feel just right. I've only had this a month and am hoping that it keeps it's shape for some time, but even if i have to buy a new one, it will be cheaper than buying a whole new mattress that had the extra memory foam built in on the top. I put a regular quilted cotton mattress pad on top of the memory foam so it doesn't 'sleep hot' and is just right. I let the memory foam air out for a week before i put it on my bed and there is no chemical smell at all.
I was nervous about the smell that this mattress pad has mixed reviews on but desperate to get a chance at better sleep, due to severe neck and shoulder pain so I unwrapped and used it the first night after only 15 hours of airing/ expanding.. The odor was noticeable and certainly I would catch big quaffs of bad odor when I moved... So I decided to test my theory that if I " walked on the mattress cover in baby steps" over the day, about 4 different times, I would effectively squeeze out the odor and get fresh air into the cover. Well this intervention made s huge difference that the odor was not noticeable by my second night... So if you have a few minutes during the day of airing, try my method to see if it helps speed the airing process.. BTW: my neck and shoulder pain dropped by 60% within the 2 nights I used this... I used to dread going to bed but now I can't wait! ( placed this as a topper on a quality futon mattress). After further research, I am also going to cover my new topper with a waterproof mattress pad as research shows people lose at least a Pint of water every night and some of it soaks into the foam... I learned a lot about foam toppers and all bed types from the blog called "Sleep like the dead". ( I am sleeping on the futon b/c our bed is 16 yrs old and the futon is more new and is a high quality futon mattress.. Waiting to buy a new foam bed once I have saved all my penny's up.)
Very comfortable, great sleep until....my dog who has always preferred to sleep in his own bed discovered how much better my bed is to sleep on. Now I have to fight with an 80 pound dog for a few inches of space.......
We have a Number bed that has been uncomfortable almost since we bought it. Both my husband and I would wake up in pain, so we decided to research memory foam toppers. We found this one on Amazon at a fairly reasonable price compared to the ones on the Natures Sleep own website. Unfortunately it has not helped my aches and pains although we will continue to use it. It did not have an overpowering smell (and I am very sensitive to scents) and it was fully fluffed up in about 12 hours. We were not able to wait a full 24 hours to sleep on it so I was relieved it was full prior to then. I think our mattress is the real issue, not the topper so I am giving it 4 stars.
I am a long time user of memory foam bed toppers. I ordered this item because the dimensions and density looked perfect. Now, after sleeping on it for a week it is indeed just what I wanted. It is long enough and wide enough to fit my king size bed perfectly.
Very little prep, took out of box unrolled and let rest for a couple hours and it was ready for mattress cover and sheets.Guests say it was very comfortable sleeping, didn't shift or bunch. Also told me it did not make them feel hot. Great way to rejuvenate a tired mattress.
Both me and my wife are very in pressed by Nature's sleep Memory Foam mattress cover. I was a bit hesitant at first, but once I got it I didn't know how i ever got along without it. It's all but completely restored the softness to my worn out old mattress. It has made restless nights a thing of the past. Both my wife and I have not slept so well I years. Highly recommended.
We received this mattress topper as a wedding gift from my bridesmaid/best friend It has made all the difference for us and our sleep. It did smell a little at first, but we let it air for 24 hours and then there was very little residual odor. It doesn't bother me at all, and I tend to be very sensitive to smells and chemicals. As far as comfort, I wish we had bought this mattress pad a year ago! (We have two cats, and our cats really seem to enjoy the mattress pad too!) Our mattress is okay, but old, and kind of springy. The first night we slept on the mattress pad, we actually overslept. I woke up feeling well rested, which didn't used happen nearly as often as I would like. I'm only 29, but I have significant joint pain, especially in my left hip. It's been bad enough in recent months that I couldn't lie on my left side for more than 30 seconds. Now, with the mattress pad, I can lie on my left side without hardly any pain at all. My biggest problem now is that I don't want to get out of bed in the morning! I fall asleep faster, don't wake up in the middle of the night hardly ever (which used to be a big problem for me) and sleep later than I used to. For anyone who has trouble with joint pain or pressure points from their mattress, I highly recommend giving this topper a try! Bonus: the sheets still fit, no problem!
All the reviews we read said that the chemical smell of this topper was gone within a day or so. I expected some smell because it as memory foam, but the smell on ours was horrible. We placed it in the guest bedroom and even with the door closed the smell permeated the hallway. We had to open the windows to help eliminate the smell in the hallway. It took almost a week before enough of the smell was gone where we could move it to our bed. We have slept on it for a month and it is already losing its firmness. We bought this particular topper as it was suppose to be 4.5 density, but it is not performing like it. We can still smell the topper when we uncover the bed. For the money, we are disappointed with this topper and it definitely was not worth the money that we spent.
Updating after owning 1 year: This useless. It is kinda comfortable for a couple months. Then after that, it actually is worse than just an old mattress. The foam is cheap, and becomes worn out after just a few months. Don't waste your money or be fooled by the positive reviews. Most of which were paid for by the company.
This item is ok. It made my very firm, older mattress more comfortable, however, the "memory" bounce back lasts a couple weeks at best. It then just becomes, foam. There is a reason high quality foam mattresses and toppers cost more, because they are superior products. As I said, this product is ok. Still a little over priced for what you get. If you really want a foam topper, and can't afford a better quality one or a foam mattress, then this is a decent, lesser expensive alternative. But don't expect top quality at discount prices. You get what you pay for, and this is just ok.
We bought a new extra firm, king size mattress due to back pain. After a couple of weeks I thought the bed was just a little too hard. It was great for my back but my shoulders weren't so happy while side sleeping. It costs $150 to return the mattress and then you only get credit to exchange for another, more expensive mattress. This was an option, but in my opinion, not the best one. I ran across a review of the Nature's Sleep mattress topper. I bought the density and thickness that seemed good for our situation, and our problems are solved!
Some things others have mentioned-
1. The smell- yes, memory foam can have an odor. My experience with this topper is that it was very minimal smell and aired out within the first 24 hours as we let it come back to size. (It comes rolled tightly and vacuumed packed)
2. The height- It is 2.5" thick, so yes, it adds height to your bed, but we bought a low profile boxspring, and all is well.
3. Discoloration- our last bed had a memory foam topper attached. We have seen that memory foam products due tend to have a yellow color from exposure to light. This topper did have a few yellow discolored spots (in stripes almost) from areas where plastic wrap and tape were thicker. It won't show once it is on the bed, and is a natural thing that seems to happen to memory foam.
4. The cover- LOVE IT! It fits great over the topper, mattress, and mattress pad and feels great too.
5. Heat- We have not noticed any different in feeling hot with the topper on the bed.
Overall, seems like a great product for a great price. Highly recommend it! We have slept very well in the couple weeks since adding it our bed.
We were very hopeful when we ordered this seeing all of the other high reviews. As soon as the package arrived, we had our doubts. The foam was completely different than what was pictured. Instead of the off white, it was a dark grey. After the seller assured me that it was the same, just a different color, we put it on the bed. Three weeks into trying it, we finally removed it at 2:30 this morning. It was so hot and so soft that it was causing sleepless and restless nights. Very disappointed.
We received this mattress and followed the instructions. The one-page manual gives this disclaimer: "Memory foam may have a minor odor when the mattress topper is opened as a result of the unique manufacturing process. This odor is harmless..." This is an understatement! This mattress WILL (not may) have a strong odor. And that odor is NOT harmless; my wife got headache and I got a scratchy throat from our first night sleeping on it. It just smells like other memory foam pads made with formaldehyde and other carcinogenic volatile organic compounds. The specifications of the mattress on Amazon says CertiPUR-US approved. After our experience, I do not believe it! Where is the proof that the mattress that I received is CertiPUR-US approved? Nothing in the manual that I received states that! There is no included certification in the product.
Best decision I have ever made, I have an older spring mattress and was starting to get lower back pain after tossing and turning at night....did a ton of research and found this topper to be a good one with the higher density rating 3.5lbs - 4.5lbs. Lots of the toppers you see on here do not even mention their density and if they are only 2lbs - 2.5lbs you will fall right through and be wasting your money. This topper does not get hot like the older ones and is comparable to the gel toppers that way. I can actually sleep through the night now and I find that I did not even realize I had been getting horrible interrupted sleep for 10 plus years! I feel so much better now in the mornings and find myself wanting to lay down on my bed for 30min everyday right after work to take the pressure off my spine and decompress. I even got a personal call from the owner of Natures Sleep because I had found the topper on sale for $50 less right after mine was delivered, he credited me back $50 on my VISA without any issues.
Amazing product, amazing owner/developer and I would buy this again and again, if you don't have $800-$1,500 to spend on a new mattress right away, get the topper like I did and you will be amazed and how well you can sleep! I'm saving up now for a Nature Sleep mattress and it will be my next purchase. Don't be afraid to just buy it, stop looking up more info online and getting more and more confused....I promise you will not be sorry you purchased this topper. I am a real person, 32 years old Father of 2, 6'3" 200lbs that loves his sleep!!! Good Luck!
Not that soft - bought a cheaper version from Costco several years ago and it was MUCH better. If you have your thermostat set at 70 or less then the pad is stiff and hard. Also, the cover that was shipped with the unit was yellow and stained. GROSS
I am pregnant and purchased this topper to help with extreme hip pain. The topper came in a medium-sized box and was wrapped very tightly in plastic. My husband opened it and was blown over by the fumes. We decided to let it air out, not knowing how much time it would need. I gave it a solid week (out of necessity). We draped it over a chair outside during the day and brought it in our garage at night. It made the entire 3-car garage stink. After a week I was desperate for some pain relief from my hips & decided to try it on the bed anyway. I could barely take the smell. I slept on it for 3 nights. It does help take the pressure off my hips but it made my low back (near tailbone) hurt instead. Also, it feels like I am sleeping in a ravine. No sleep. I tossed and turned all three nights (currently up at 4am writing this review). Now I am terrified that I have ruined my regular mattress with toxic fumes. I hope the smell goes away. I have requested a full refund from the company....we'll see if they take it back.
Update: The company owner contacted me to try to make things right. I highly respect this as it is rare to receive good customer service. I changed my 1 star (described as "I hate it" by Amazon's rating system) rating to 2 stars (described as "I don't like it). I could not give it three stars ("It's okay") because it was not okay for me. I'm not out to ruin anyone's reputation. It did help with my hip pain, but it also did cause back pain. However, my mattress might also be the culprit to the foam mattress topper sinking. So, in all fairness, I can't blame it all on the mattress topper. I have no idea how it performs on a different surface. I cannot, however, adjust my opinion on the smell. It was just too much for me. But, this does not seem to be a consistent complaint with other users of this product, so maybe I'm particularly sensitive.
Seemed OK but the cover had yellow stains that looked like tape. Another review mentions this. Item arrived quickly but with no instructions or packing slip. There was a small tear in the foam (not from opening I guarantee). Decided to return rather than risk it my $200+
I was thinking it was a mistake to order this mattress. It had a strong smell and seemed too hard. But when I got out of bed after sleeping on it the first night I was amazed.
My feet were not pins and needles when I stepped out of bed. My
back felt great. No pain or stiffness anywhere on my body. I actually look forward to getting in bed at night and feeling the support and comfort this topper added to my mattress.
I still get a bit of the chemical smell sometimes but nothing too strong. The only thing I would do differently would be to order the slightly lower density. Research of toppers states a 4.5 or higher is for heavier people. (250 lbs). I think the 3.5 to 4 density would be better because I am a petite flower. Hahaha
Just received my new CA King 2.5" Mattress topper. After unpacking and letting topper air out and expand for 24-hours, I just slept on it for the first time last night. My husband & I both have tons of back, neck, shoulder and hip problems. He has arthritis (also has 2 artificial hips) and I do not. This morning I woke up after suffering so bad for so long and feel 75% better in just one night. My hubby says while topper is very comfortable, it will take him a lot longer to notice the difference due to his arthritis. I'll write another (updated) review later on when hubby sleeps on it for another few weeks. For me, I'm elated to finally have slept much more sound with less tossing and turning. I was able to get right out of bed in the morning and not feel so crooked. Would highly recommend this exact product. The 4.5 lb density is just the right amount of support for tall, heavier people without having to feel like you're sinking it. I also suffer from severe hot flashes and what I love about this topper is it does NOT make me hot. Yeay!!!
We left it, unfolded, in the garage for 4 days to remove any smell from the material. We gutted our pillow top mattress and replaced the foam within with this piece. What a difference and at a price that was a fraction of the cost to replace the whole mattress. I would do this again in a heartbeat.
I did the same as another reviewer, bought a firm bed but it was a bit too firm. I got the topper, a twin, because my husband was OK with the firmness of the mattress --we have a king. It is working great, the pressure points I felt from the regular mattress on my shoulders and hips has been softened by the mattress and I can again sleep on my back.. It's perfect for what I need and it's nice to know it is certified to have a low VOC emissions, no formaldehyde or prohibited phthalates and other materials that are toxic.
We bought this after reading all of the positive reviews. I was so excited to put this on the bed and finally get a decent night's sleep. We are on the 4th night of "trying" to sleep on it, and we both have had the worst sleeping experience ever. I have pain in my back, shoulder and neck that didn't exist prior to using it. It's coming off the bed today and we are going mattress shopping. It seems like a quality product and it is obviously good for some, but we are sadly disappointed. Our mattress has slight indentations from where we slept before. I read a review from a customer that stated the topper filled in the indentations and left her bed flat. This is not true. In fact, it seems to amplify the indentations by falling into them. You can both see and feel this. In addition, the mattress cover that came with it has stains that appear to have come from the factory.
Did a bunch of research and took the gamble of buying this pad with the hope of extending the life of an old mattress and it has paid off. The original mattress had been regularly flipped and rotated so any depressions were not extremely deep but noticeable to the eye. I'll be adding this to the new mattress when the time comes.
I was very Leary at first. Been sleeping on it for over a month now. It's great. Like buying a whole new bed. The slightest smell will go away... Really! It is not beige either! Its a grey color...this bugged me at first, just because I wasn't expecting that. It's worth the money. So happy with it.
Very Nice memory foam topper. I have a nice memory foam bed but needed a little extra support and this hit the spot.
Also mine was a nice topper is a nice grey color unlike many ive seen on here commenting.
Absolutely love this product, it is like magic . I ended up flipping over my extremely soft mattress, so that the hard part was facing up and put on the mattress topper. and put on the mattress topper. For the first time, we woke up with no aches and pains and no stiff neck. It's comfortable, and the perfect softness/hardness! Don't buy new mattress, you don't need one! Just got this . It's amazing!
We've owned the high end memory foam mattress and the more affordable widely advertised memory foam mattress. We weren't satisfied with either. We used the Cool IQ toppers on a standard mattresses with much better results. It worked so well we did it for all our bedroom sets. Continued lower back pain with memory foam, air, and standard mattresses. Combine the topper with a standard mattress and the lower back pain is gone.
The Natures Sleep Cool IQ topper has transformed a new mattress that was too firm into a mattress that is very comfortable. Before the topper I would wake up with stiff muscles and bad back pain. Now I'm sleeping much better with no stiffness and have little or no pain when I wake up. (I've suffered with a bad back all my life.) I like this topper because I don't sink into a hole as happens with some memory foam mattresses. Also, there has been no pungent odor. The day the mattress arrived I put it on my bed and slept on it that night with no problem. And feeling hot during the night has also not been a problem at all. For your information, I'm a side sleeper. It's been a great purchase!
This is a must have item for all us deployed service members. This makes the thin mattress with all the springs poking out feel like your comfy bed back home. This mattress pad shipped and got to me within 2 weeks of ordering which is impressive considering I'm down in austere Kenya. Best 119.00 bucks I've spent this year.
I was a little surprised that the foam was a dark grey instead of white or cream like all the posted pictures show. It did have a smell to it for the first several days but that has now gone away. I am sleeping much more comfortable.
I am the kind of person who is always cold, so I did not see a reason to buy a mattress topper with the "cooling" feature in the description (I have hypothyroid disease, so my body temperature drops at night more than most people). The first night I slept on this thing, I felt like was about to spontaneously combust! The second night, I cranked down the ac. My toes were freezing and my back was on fire. The mattress topper itself is quite comfortable, and seems to be made well. The off-gassing, normally associated with memory foam, was not that bad, it was really quite mild (my mom had one that stank for weeks). However, I tossed and turned all night on this thing to try and get away from the unbelievable heat. I understand now that the point of the cooling toppers is not necessarily to make you cool, but to keep most of the heat from collecting. This one will be returned. If you are the kind of person who can never stay warm, who knows, this may be a good choice for you.
My purchased of this product was due to a review stating that they had purchased a few different toppers and this one was the best they had experienced. This was my first topper. My first night sleeping there were a couple of immediate noticeable positives, I did not need a pillow between my legs while on my side and I didn't need any extra pillows. It was the most comfortable I had felt in many years. I have had shoulder and neck pain for three years and after the first night of sleep it was immediately diminished. My husband has had hip pain for over a year and immediately noticed an improvement just lying down, after 3 nights his hip pain was gone. Obviously our mattress was the cause of pain. This is well worth the investment!
I purchased the topper in hopes of delaying having to buy a new mattress and so far so good. I've only slept on the topper 3 nights but have I've noticed a difference in my back pain--it's a lot better. If it helps for the next few months, it will be worth the investment.
VERY pleased with the item, as well as my entire experience with this company! The memory foam is amazing, and definitely beat my expectations! (First time bed topper purchase ever! Makes an old mattress from my grandparents [circa 1970's], itself--like a bedrock from flinstones--hard, feel like a brand new luxury pillowtop!) The company offered me very great customer service when I needed to contact them regarding my purchase; very satisfied with their product backing on quality and also their very timely response with customer inquiry. Thank you greatly!! (Saved me $1,300+ on a new King mattress!)
This is the second time I've purchased this topper, which should tell you something, since I don't buy mediocre twice. I did a lot of research before buying and found that it was more about the density than the thickness of the topper itself. Since I've had the other one for several months now, I can tell you that it is both comfortable and durable. My only complaint is about the scent. It lasted a little longer than I expected, but it did fade away completely after a few days. All in all, it's a great product.
We are enjoying the extra support , however I do not believe that "cool " can be achieved in any foam topper . Also a chocking smell when we opened the package , it disappeared after a couple of days.
I've had back problems for the last couple of years. I would wake up every morning with pain and it would take me an hour to get pain free again. I decided to try a foam mattress but it was a bit hard. Bought this topper and it has made all the difference. So far no back pain and it is soooo comfortable, not too hard/soft. I'm hoping this trend continues.
My husband and I are sleeping much better. The topper is extremely comfortable. It takes about an hour or two to fluff up after being folded in the packaging. All of the crease marks come out eventually.