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With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Luxi revolutionized the mattress-in-a-box industry by offering a customizable 3-in-1 mattress that can be adjusted at home. How does it work? Each of the adjustable mattress layers are interchangeable for either side of the bed giving both sleepers exactly the firmness that is right for them. Adding a new budget non-adjustable foam mattress to their lineup, Luxi is definitely a brand to look at!
Based on our aggregated reviews and our scoring method, we recommend Luxi in this match up!
See Our Full Review of Luxi
Some customers are very comfortable with these mattresses., but others have not been as comfortable with them. Overall, these mattresses are rated well, but with some caveats. Get more information below on how these mattresses work for others.
Support in mattresses is deeply important to spine health and deep sleep. If you have a mattress that isn't supportive, a mattress that aligns the spine could give you a much better sleeping life. These mattresses have been rated above average in support, but some had issues with how they felt for them.
Most folks will find these to do well on edge support, which is welcomed for those that like to sit on the side of the bed. Those that are heavier may still experience some declining around the sides of the mattress.
Finding a mattress that has comfort that lasts can save you lots of money. However, these days, everything from clothes to mattresses are wearing out quicker and quicker as businesses compete for profits. Customers have mixed feelings about the durability of these mattresses. Mattresses really affect people's bodies in different ways and some folks felt great about comfort long term, but others were not as sure. Make sure to read some of the customer reviews before purchasing.
Customer reviews is a great way to target the right mattress for you. Sleepers rate these mattresses well, but there were a few folks that complained. The below has more information about the feel of the mattress and a selection of customer reviews -- learn more to see if one of these works for you!
There are some customers that don't feel that these mattresses do well supporting them. Though some folks are happy with these mattresses, if you are bigger than average, do some added research before buying.
For those that are excited about getting good edge support, some customers report that these mattresses don't work for them on edge support.
Having a durable mattress is essential to shoppers, but some companies are not as focused on the longevity of mattresses as they should be. The nice thing is that these mattresses are better than average when it comes to durability. Most will sleep comfortably for 5 to 7 years, but some who are heavy or use their mattress above average will find that their mattress is not as durable.
Check the Prices For Luxi: Get Today's Prices
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.
My wife and I have been putting off buying a new mattress for years. We finally gave in and absolutely loving this mattress. I spoke customer service before purchasing and they were very knowledgeable and great to talk to. If your looking for a new mattress, I say go for it!View More Reviews
We slept a week on medium, and a week on soft. Boyfriend likes soft and I prefer medium. It's so easy to switch! We had a sleep number before and while that's adjustable, it doesn't give the support on the softer setting like the Luxi does or the flexibility on the firmer settings. We love it!! #LuxiSleep #SleepyStory
We've been sleeping on our King Luxi for a little over 3 weeks now and are very pleased with our bed. Adjusting the firmness is super easy, I like the medium firmness and my wife likes the soft. We are sleeping better than with our old mattress and waking a with no soreness.
I'm 139lbs, skinny, flexible, not muscle-y. Side sleeper. It's probably best to read reviews based on the body type of the reviewer. The Luxi offers FIRM, FIRMER, and FIRMEST – it is NOT soft. I bought this mattress based on its adjustability and reviews on Sleep Sherpa. I have loose ligaments and wake with my bones in one pile and all my soft tissue in another puddle. I wanted something that was firmly supportive underneath but with some sinkability for my hips and shoulders. On the 'soft' side, there is zero sinkability around my shoulders. Maybe a tiny bit at my hips. The edge support means there is a firm ledge in the middle of the kingsize bed with the medium and soft on together. I dread having to undo everything to flip the medium to soft because there’s so much to undo: I have Bed Bands clipped under the mattress to hold my mattress protector taut and Comfi-Snug drawstring sheets (these are great; Amazon; they keep most wrinkles out). I will have to add some kind of 2-3'' thick topper. Not satisfied with this mattress. It sounded more versatile and they should not use the word soft. I figured with ''9 mattresses in 1'' something should work. But their ''soft'' is the only option and… it's firm. Also, I don’t know how any regular sheets would work on this mattress without leaving a pile of wrinkles in the middle after sleeping on it because it is only 10'' thick and sheets seem made for 18'' thick mattresses these days.
Where do I start? We were searching high and low and reading all sorts of different direct to consumer mattress manufacturers websites. They all had such great things to offer, but we didn't know what kind of bed we wanted or what firmness. So we decided to go with the Luxi! My wife and I both started at different firmness settings, and changed them every few days until we decided what was the most comfortable, we both decided that we loved the soft configuration of the mattress. We have never slept better on our bed! It truly is an amazing feeling to wake up refreshed and renewed after a good long night sleep every single morning.
My wife and I recently moved into a new house with our son, and along with the move came a new King Mattress from Luxi. The delivery was fast, setup was even faster, and from the first night we were hooked! The materials are soft and luxurious, and the support at the "medium" firmness is just right for both of us. Moving is stressful, but falling asleep and staying asleep should not be. With our new bed, we love how quickly we fall asleep, and how rested we are in the morning. We're very happy with our purchase, which was extremely affordable I should add!
All my adult life I have felt that a firm mattress was best for a body and convinced myself that I preferred that. When my wonderful Luxi mattress arrived (initially set at medium), I decided to try an even softer sleep. It was so easy to unzip the cover and flip the mattress to the softer setting. What a difference that made in my sleep!! Love my Luxi!
We tried a couple other online mattress companies before the Luxi but you can't beat the way you can customize the Luxi to make sure you get your best sleep!
The wife and I received this King size Luxi mattress on May 24, 2016 as promised. Removing it from the box and set up was a breeze. Since then it's been cool, sound and pain free sleep! We played around with different firmness (also easy peasy) and decided we both like the soft even though you have the option for separate firmness.
Tried a couple other mattresses that didn't work for one or both of us. Luxi wins! Not only bringing together the dream of comfort and support, but also bringing us together on what mattress to keep!
I've had my Luxi mattress for about 2 months now and I fall asleep easier and no longer wake up feeling sweaty and stiff in the morning. Thanks to Luxi's SBT layer I've finally found a mattress that perfectly supports my back all while keeping me cool at night. Plus I can change the levels of support whenever I feel like it.
We had a sleep number queen mattress for ages and kept having problems with the foam at the edges and between the two bladders crushing down and making huge hollows to fall into during the night - a big problem for two side sleepers. But while the Luxi queen mattress does have two different sides - we use soft on one and firm on the other, so easy to change around - it doesn't have a different density foam hole in the middle or at the edges_ so no more Grand Canyon sleeping and leaping for us!!!!
I had several different brands over the years, one of those from the mountains, that has an air pump and those with the springs. Nothing compares to the Luxi! I was having my son's birthday party the day it was delivered and set it up right away. Slept on it that night after being very busy and on my feet for 12 or 15 hours and slept like a baby. Tried switching one side to the soft side and realized my body prefers the medium. I just wish there was a little "cheat sheet" in the box to show you how to make the adjustments. Other than that, GREAT!!!!
Once I had the Luxi in place, my first night was a bit rough sure to the fact I didn't adjust the firmness. Once adjusted, it felt great and I suspected it would be "the one". We laid down to watch some Netflix and after about 15 minutes I asked her if she liked it and got no response. When I looked over at her to try and get an answer, she was already fast asleep and well on her way to dream land. Needless to say we are very happy with our Luxi mattress!
Still in the process of buying furniture for the new place but the #LuxiSleep mattress is the first and favourite addition to my new room. Looking forward to trying out the different configurations (soft, med, firm).
We slept on it for a couple weeks as instructed and then decided to try flipping the foam to fine tune it to our liking. This mattress design is quite brilliant, we love it and will absolutely recommend your mattress to our friends and clients. I was a bit weary to order a mattress online but this was a piece of cake and it’s here to stay.
I love it!!!
Softest "Mattress in a Box" by far...
You can customize the mattress every night if you don't like how you slept the night before. You can get your money back after 2.5 years if you don't like it. I've slept on my Luxi for 3 months and am finally getting great sleep after 7 years of bad sleep. I'm not a sales guy. I'm just glad I found a mattress that helps me get a full night's rest and I'm OK with paying ~$900 for that priceless sleep. Maybe call and ask for a coupon if you think it's too expensive. Sometimes companies have promotions or sales.
I love that its fully customizable and I can change the firmness anytime I want.. loving this mattress.. thanks Luxi!
Ordering was a breeze, and customer service was superb. I recommend to all my friends that keep falling asleep on it when they come over to hang out.
I am very pleased with the Luxi technology, customer service and pricing.
My husband and I have been taking turns sleeping on the new full size Luxi mattress. I wanted to first try it out on the smaller guest room bed before considering and saving up for a king bed. As you can see the mattress is soooooo comfy, but we are use to having our own king size space that we are taking nightly turns. Ha, we are crazy. We are in love with this mattress. Thanks for a rare great product!
We've had our new Luxi mattress for a little over a week now. It's been pretty good sleeping with medium firm but I'm going to try firm for me and soft for my husband. I did a lot of research on the mattress before I decided to give it a try on Luxi. I just loved the idea of being able to have our own setting and that was the very reason I chose Luxi due to our different preferences. How innovative and creative this is! We'll play with different setting until we find our ultimate comfort!
I was in a car wreck and hadn't been able to get good sleep in years. This mattress has really changed my life. Sleep isn't painful anymore. I have uninterrupted sleep and my family is so much happier with me!
The ordering process was super easy and we received our bed a week after we ordered it. The "standard" medium setting is the perfect feel for both of us, even though my husband prefers a firm and I prefer a soft bed. He has been struggling with chronic back pain for a few years, and although it hasn't solved his back problems, he's experienced a substantial improvement with the help of this new mattress. Every aspect of the bed seems to be well made, from the removable cover to each of the different internal layers. Our toddler loves it too, and has started sneaking into our bedroom since we got our Luxi! :)
Plenty of room for 3 more! If you are looking for a new mattress...we are kinda in love with this one!
This is where the soft-side magic happens, where hundreds of tiny foam minions sink, balance, and support in response to our every movement. Thank you, Luxi, for making it possible for a couple of bony lightweights to sleep comfortably on our sides.
So it has been over two weeks on our new Luxi mattress and I'm happy to report it has been a dream so far. Both my wife and I have kept the mattress configured in the factory medium setting and we are loving it. The only complaint I have about my new bed is that I'm sleeping so deeply that getting out of bed in the morning is very very difficult! Haha.
This is a good mattress if anyone is in the market for one. 1000 night sleep guarantee.
After 10 years, we knew it was time for a new mattress and so began our extensive research. Torn between a couple different mattresses, the split customizable design of Luxi won out! After 2 weeks on this mattress we couldn't be happier with it. If you're in the market for a new mattress I would highly recommend the Luxi!!
Loving our new Luxi mattress!! Best night sleep we've had in a long time!
I was immediately attracted by the fact that the firmness is adjustable for each side individually. We are a couple of weeks in and couldn't be happier with spending half as much as we would with another company
It's customizable to soft, medium, or firm on each side. My last memory foam mattress was slumping and causing back pain. I now sleep great with support on my Luxi.
"A couple wks ago, I got a new mattress. I got to order online, and it arrived in a 2x4 ft cardboard box. (YESSSSSS!) The kids (and their big, strong muscles) helped me rearrange rooms by moving a queen mattress AND a king mattress to different places, so we could get this king mattress onto my bedframe. They helped with that too. Then we cut off the plastic, and it just "puffed out" into a totally awesome mattress!!.......And it so comfortable!! My little helpers love it too."
We've experimented with all of the different firmness options and we like the medium best. We need a good night sleep each night so that we can wake up with enough energy to keep up with our 4 kiddos and Luxi is fitting the bill. Overall we are very pleased.
Being very active every day puts a strain on my muscles and bones. When I come home after work or physical fitness, the Luxi is the solution to take off all the stress put on my body and everything feels perfect. Getting sleep is required not optional in order to function. I truly feel that I made the right choice with Luxi and have already recommended it to a few friends :)!!
We had dealt with mattress toppers and whatnot for a while, trying to ease our aching backs and bodies, and finally decided to take the plunge for a new mattress. We did a good amount a research before happening upon Luxi, and couldn't be happier! We love the fact we can choose our own level of comfort per side, and both of us feel rested in the morning.
My wife and I had slept on a cheap memory foam and a poor, sagging, innerspring mattress ever since we got married. She was always falling into a "hole" in the middle, and I would wake up every morning with back pain. After extensive research, we settled on Luxi. The mattress seemed so unique; and even though it was a newer company, I felt that the generous trial period and 1000 day pledge took most of the risk out of purchasing a mattress online. Let me just say, I'm 100% glad we chose Luxi! After just the first night, I woke up with no back pain whatsoever. It was like sleeping on a clou, and the support was great! My wife took a couple weeks to fully adjust; but she loves it now too. We've had the Luxi for a couple months now.
Definitely made a good choice going with Luxi over a more expensive mattress! #LuxiSleep #SleepyStory