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IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Zinus has been in the furniture game since 1979, selling extremely affordable furniture. When it comes to their mattresses, they put a focus on trend-setting comfort materials like green tea infused memory foam and other bio-foams. They make three different mattress lines -- iCoil® hybrid, traditional spring, and memory foam (including their popular Green Tea Memory Foam mattresses). All of these are extremely low-cost, which can be a big draw with customers, though there have been some recent disagreements about degrading comfort.
Based on our aggregated reviews and our scoring method, we recommend Zinus in this match up!
See Our Full Review of Zinus
Finding out how sleepers really feel about a mattress is difficult business -- especially with brands trying at all costs to protect their reputation. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still customers that are happy with their mattresses, but others that are not as pleased. Make sure to read on to figure out if they will work for you.
Most customers report these mattresses to be supportive of their bodies, but others had issues with feel over the long term. For those that have heavier than average body types, read the customer reviews before buying as you'll want to make sure that your body is aligned as it should.
For those that like to sit on the side of the mattress, these mattresses have above average edge support. However, some had complaints so review more if you need edge support for mobility purposes.
We all want a mattress that lasts 10 years or more, and when instead our new mattress causes us pain after a year, this is the worst. However, finding lasting comfort nowadays is a real challenge. With the crazy amount of choices now, some companies are focused more on capturing mind-share and sacrificing quality. When it comes to these mattresses, some folks had issues with discomfort over a short period of time. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
Understanding customer feedback can be a great relief when spending hours searching for the right product. Customers don't always respond well to these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. If you are considering purchasing, make sure to get more information below.
All folks need a mattress that is supportive. Even if you like mattresses that are not firm, a mattress that keeps your body properly aligned is very important. These mattresses offer good support for most reviewers.
Edge support is one of the most important things to sleepers -- must don't know until they lose it. Customers report that these mattresses do well with edge support, which means sleepers notice good support when they roll to the sides.
Bowling Ball & Density Tests
Measuring firmness with a bowling ball on the surface of the mattress is a good approach and it does a good job measuring even support throughout the surface layers. These mattresses offer good evenness throughout the sleeping surface to help with better spine alignment.
Having a mattress that is great for durability can save you thousands. Sadly, in this day and age, everything from bedding to clothes degrades faster. These mattresses have mixed reviews when it comes to durability. Each person is affected differently by their mattress and these may be fine for you, but others have had complaints long term. If you are considering, make sure to read more before buying.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
I've been sleeping on this for about 2 weeks now, and I'm kicking myself for not buying sooner! Very cozy.View More Reviews
The worst business and absolutely appalling customer service. Liars. Purchased a mattress and decided to cancel order within 48 hrs due to the recent law suit. I spent 2 days emailing and calling without any results and then got an email that the mattress was shipped. I was furious. I then began to contact about the return and refund. Again, the same story, every CS rep I talked to, lied to me saying I'll receive a shipping label within 24-48 hrs, 10 days later, still nothing. The mattress is sitting unopened in my garage. I've filed a dispute with my CC and hopefully will get some money back. This is theft of my $500.
I purchased this bed 9 months ago and just turned it over to find mold all over the bottom of the mattress. It could only have come from the mattress because there isn't any mold anywhere else in my entire home. The company refuses to do anything about it saying it could be from an outside source. But how could the mold only be on the mattress and not even the box spring or anything else? I don't know how long there has been mold but there is a good amount so obviously a while. This has been making me sick and my allergies horrible. Last night was the first night without the mattress and I didn't wake up with a headache, my nose wasn't stopped up, and my throat didn't hurt. I feel disgusted that I have been sleeping on mold and that the company didn't care at all. I wish I never bought this mattress. These pictures show the mold with and without the mattress protector.
well i read so many reviews calling this mattress firm,i will tell you this,an 8 inch mattress goes to about 1 inch soon as you lay down on it,its like sleeping on the bottom of a crater,you feel like you need a step ladder to get out of bed,i am 6ft,200lbs,average build,it just engulfs me ,its like dropping a marble on a cotton ball,the marble has no support so drops til it reaches a bottom,my biggest fear now is when it engulfs me i will disappear from sight,help i been swallowed by my bed and i cant get out!!!
These are great mattress! This is the second one I purchased. I originally had a full size and then upgraded to a king size recently. I used the first mattress for two years at least and I am 140lbs and have no complaint, the mattress is still good and will be used in my guest room. The new king size is doing just fine.
Wow! I am impressed with this bed!
My husband and I have had a memory foam mattress that we purchased eight years ago from Sam's Club, and we have liked it, but we wanted to move from queen to king size. We shopped everywhere online trying to find the best bed for the lowest price. This is it.
Here are the things we experienced:
--NO smell at all. I am sensitive to smells and have asthma. Neither my husband nor I smelled anything. I put my face in the mattress right after opening. Nothing. Certipur is one feature I required, and I say it is valuable.
--Was expanded to 12 inches in less than an hour after unpacking. (Indoor air temp. about 75F. Outdoor about 87F that day.)
--Soft top half, feels like a pillow topper but with support underneath.
--Warm and cozy -- we will save on heating in the winter.
--NO stiffness in our bodies, noticeably no pain in the morning. This shocked us; we thought all memory foam would do that and that any soreness we had was just us getting older. Nope. This bed made a difference in our bodies.
My husband likes firm; I require soft. I am pear shaped and a back and side sleeper, and a firm mattress arches my back and hurts my tailbone, hips, and lower back. I have to have something that lets my booty/hips sink. My husband has scoliosis and lots of back pain and needs support. He is also a belly sleeper and needs support for that as well. We are both VERY happy with our sleep experience! I don't know how this is possible, but I guess it's the "Sleep Master" experience and the beauty of memory foam.
It arrived on time, in a box about four feet tall and wrapped in two layers of compression materials.
Here is our setup after removing the cardboard box:
We set up the box springs (two Twin XL) and frame. My husband handled the mattress by himself, unboxing it, pushing the rolled mattress down the hall, lifting it onto the box springs.
The instructions were simple and clear. We removed the first layer of packaging (which was a white plastic tarp-like material with reinforcement), positioned the mattress (still compressed in a second layer of clear plastic) in the center of the box springs and realized it was folded in half with the wrong side up. At that point, my husband and I had to lift the folded half to position it correctly with the zipper side down, and this was the most awkward part. Once in place, we removed the second layer of compression material. Magic! It started decompressing and was a full 12 inches in less than an hour.
I can recommend this mattress with confidence. We're happy, more-than-satisfied, and well-rested.
I chose this particular model for several reasons. First, it is manufactured by Zinus. Now, Zinus does not have the name recognition of Tempur-Pedic, nor the same high-end reputation, or prices. Various Amazon sellers sell at on of assorted Zinus mattresses under a bunch of names, and they mostly get very good reviews. This model, a 10" Queen featuring 3 inches of memorey foam over "2 inches Pressure Relieving Comfort Foam," on top of 5 inches of higher-density base foam, appears to be identical to other brands that receive 4+ star ratings over numerous sales here. Add to this the fact that this particular listing was both shipped by and sold by Amazon, and I felt I couldn't go wrong. And, of course, my innerspring mattress was 15 years old and needed to replaced.
I received the mattress only today, and have only slept on it for a few hours, and will update this after a few weeks and maybe later. Prime 2-day shipping didn't fail me, and the 65 lb box was dropped right next to my house by FedEx. I handled the box fine myself but it was a little bigger than expected and without any handles, and a lot of people will definitely need help to move it up any stairs, if not move it all. Neatly packed, nothing extra, no cushioning needed.
Some reviews of memory foam mattresses led me to believe they can take 24-48 hours to fully expand from their compressed shipping state. Others caution you to have the mattress at least near where you will ultimately sleep on it before you unwrap it. The second bit of advice is defintiely worth mentioning; mine expanded and unfolded rapidly, reaching near-full dimensions in seconds. After wrestling it of the floor (I should have opened the plastic with it on the platform), I measured its height at 9 inches. Two hours later I found it a full 10 inches high. It is also a full 60 x 80, unlike many mattresses on Amazon that are undersized at 58 x 78 inches. That is a big deal to me - I want all of the 80 inch length a proper queen mattress provides, and filling out standard sheets without them being loose or baggy is a must.
I have not had a full night's sleep as of this review, but I did take a quick nap, which turned into a very long nap. It is comfortable. This mattress cradles me enough, yet is still firm enough to be supportive. Time will tell, but my initial impressions of this mattress are that it will be great to sleep on, and that it is a real bargain.
It is so darn comfortable that I don't want to get out of bed!! I seriously have no idea why I spent $1200 on my previous pillow top that was not even that comfortable to begin with when I could have been sleeping on memory foam this whole time.
There was no chemical smell at all that I could smell. Within 2 hours it was puffed up to full height and ready to go. I was expecting a mattress that was really firm from some of the reviews on here but it really isn't. It is soft and as soon as you lie down the foam melts around your body. I don't think I have had this quality of sleep in a long time. I am a toss and turn kind of person but not on this bed.
For the price you absolutely cannot beat it. I would recommend this bed to anyone, especially people who sleep on their sides. That is how I sleep and usually in the morning I wake up and my hips are in so much pain, but no more!
Just as a testament to how comfy this bed is...my son decided to climb into my bed in the middle of the night the first night I bought it because he wanted to sleep on the new bed. Usually he is up at 5:30. He slept in until 7:30 and even then I had to wake him up! I think I am going to buy one for his bed as well!
Great mattress, true 10" and no smell as other reviews claim to have... Medium firm awesome I let it breath for 8 hrs and perfect, it was ready to go within 2 hrs.
Buy with confidence you won't regret it.
My fiance and I have been using this mattress for a year now with no troubles. For reference, I weigh 130lbs and he weighs 330lbs, so you'd expect some sagging on his side, but we haven't noticed any yet. It's comfortable enough for a good night's sleep, although if I have a cat sitting on me, the uneven weight makes my hips dig into the mattress. For the price, this is as good as it's going to get. Highly recommend if you're looking for an inexpensive bed.
The most comfortable mattress I have ever laid on!!!! Buy it - do not hesitate. Worth every penny and more!!! Small chemical odor but I assume that will go away with time. Super thick. Medium firm.
This is a VERY NICE mattress and a wonderful addition to our guest room. It arrived as promised when the mail carrier drug it across our driveway and left it about 25' from the truck. The box was "solid" and felt much heavier than the 48 pounds the scales said. We used a hand truck to carry in into the bedroom. Having seen the warnings, I carefully opened the ends only to find what looked like a stuffed laundry bag. At first I tried to slip the bag off it but there was too much tension. So I took scissors and carefully slid them between the plastic mattress cover and the cloth bag. As I did it literally popped open on the box springs wrapped in a heavy plastic cover. After taking that off we opened it for the two day "airing out" period that was recommended. There was a mild odor at first that was gone by the second day.
The white cover was opaque so I couldn't tell for sure which side was the top (hint: the zipper goes down). We bought it for the guest room, but slept on it the first night. We didn't want something in there that we wouldn't like. It was EXTREMELY comfortable, and much more comfortable than mattresses costing double or triple the price that we tried. It is not a soft mattress, yet not too firm, but has a comfort that gave us a good night's sleep. The only difference either of us could tell with or without the bed board was that the sides didn't sink down as much with it -- so we left the bed board under the mattress. I suspect it would be almost as comfortable just placed on a floor without any springs.
One VERY MINOR "problem:" It is slightly larger than the box springs. As advertised, after it opened, it was 75x54x8. Full size box springs are 74x53. The 2" extra width is not a major problem and, as shown, is hardly noticeable. It does somewhat affect how much the side squishes down when you sit on the edge of the bed. The bed we put it on has both a headboard and foot board so the 1' extra length is not even noticeable.
I'm glad we purchased this mattress. It is a welcome addition and upgrade to the very old set we just removed from the bed and something our guests are sure to enjoy.
*** I did NOT receive this product in exchange for my review. I am not cool enough for that. ***
I ordered this mattress for my son, who specifically wanted a "mattress I sink into" to replace his aging Sealy "twin mattress that you give to your 8 year old because it was on the bottom trundle of someone's daybed for a decade and was slept on maybe twice but it's from a time when mattresses were FIRM like John Wayne's resolve!"
I did a ton of research. This product has nearly identical branding to three other mattresses on Amazon - identical documentation, identical "composition diagrams", everything. But it's $50 more. Why the price discrepancy? Because apparently Zinus is a real company that actually honors warranties. At least that's what I hear.
As everyone else indicates, this shows up in a duffel bag. The instructions are flat out wrong - it shows up folded in half and upside-down before being rolled up. You have to unroll it, unfold it, THEN flip it over, THEN cut the bag off. The only good news is that since I only bought the "full" it wasn't all that heavy. Then again, I'm a big guy. If you are a teenager or slender woman I would imagine this is not something you'd want to move all by yourself.
Once it's unfolded and inflated (which took about 24 hours to reach full firmness and regain its shape) it is a mattress sized (and shaped) chunk of memory foam so moving it around is unwieldy, but no more so than an actual mattress.
It is EXACTLY full-sized. And it is PERFECTLY rectangular. Just like the picture. It fits snugly (but not so snugly that we couldn't get a mattress pad and sheets on it) into the full-sized platform bed from IKEA that my son sleeps on.
When first inflated (for the first 24 hours) sitting up on the edge of the bed resulted in instantly crushing the entire mattress. The first time I climbed onto it, my knee touched bottom. That all changed within the next 24 hours. It is now firm, and even with my son sitting on me my hips don't bottom out. I'm sure I'm touching the support foam, but that's it. Sitting up in bed now results in a good amount of mattress supporting my butt. And I'm not light.
The included cover is decent - and zippered for removal so washing will be easy.
Now, the good part.
It's memory foam. In a 10" mattress. I took the zipper off and it indeed looks as intended - several inches of memory foam (hard to say if there's really a "comfort foam layer" or if it's just more of the same memory foam, as it's the same color) and several more of support foam.
It's REALLY comfy. As in "lie down and you don't have to toss and turn or adjust yourself or even really use a pillow because OMG it's comfy" comfy.
It retains its shape, it doesn't seem overly hot (it is supposed to be a cooler type of foam, after all) and it seems to be exactly as promised.
I will update this if that ever changes. And I might just have to buy one for my own bed, I'll be doing a sleep test this weekend!
All my roommates sat on this, and they each want one now. One even said it's like sleeping on a marshmallow. It came very nicely packaged. I had no problem opening it and airing it out for about 30 minutes. Description said it may have a natural foam odor, but I didn't even notice. Had it half a year and I've been able to sleep easier and longer.
Like many folks here, I bought this for my son (9 yo). Came vacuum packed, which is cool. My wife unpacked it and I carried it upstairs (she could've but that's how I roll). Real comfortable, especially for a kid. At 225 (think lean muscle and smoldering good looks) when I sit on the bed my butt does bottom out on the boxspring a bit, but once you distribute your weight you are going to feel like Han Solo frozen in carbonite (except you will be smiling).
I've been sleeping like a baby since switching to this mattress. Very pleased. It took approximately an hour for mattress to fully expand; left it on top of the pool table for a few days prior to moving it to the bed. Purchased the full size. Love that you cannot feel your spouse moving during the night. Will eventually change all of the mattresses in the house to this Ultima memory foam.
It's a bit taller than I expected (don't know why, it's as thick as the description states). Fits the space in our 5th wheel perfectly, much better than the crappy standard queen size bed the previous owners included. Just the right amount of tossing and turning at night (this is more important than you think, if the bed is so comfortable you don't move at all during the night you'll hurt quite a bit in the morning...this explains many "felt great the first couple weeks but then I got really bad back pain and had to throw it out" reviews that some mattresses get).
It's honestly one of the most comfortable mattresses we've had. Easily worth twice the price (though I wouldn't have paid that much). And the short queen wasn't much more than a regular queen, which made it an even better buy (short queen mattresses, common in RVs, generally cost much more than the larger standard queen, and quality often leaves much to be desired).
Please know I'm a Tempurpedic lover - I had the Cloud and also the Grand Bed. I bought this to sleep on every night because it's all that fits in a tiny room. I was hesitant because some said its not good for daily use, others said it smelled, some said it was cheap. I've slept on it 4 nights now and it's AWESOME. There was no smell at all (even when I opened it), I DID wait 24 hours for it to fully puff up before sleeping on it. I sleep on my side and I swear it's more comfortable than my old Tempurpedic. Laying on my back to watch tv is fine too. I wouldn't call it firm or too soft, the memory foam is just right for me and I have had NO back pain. I'm a skeptic so I am shocked at how great this really is. Give it a shot and buy it!!
First I must say I thought they made a mistake when I received the mattress. It was delivered in a box, well not use to seeing a mattress all fold up in a box. Once I opened it and placed it on the bed again I thought they made a mistake. I got a tape and measured the width it was not 8 inches as ordered. Well it just took some time to open up to it's correct size. After a year I have no issues with the mattress and if you are use to the spring mattresses you can feel the difference with this sleep master. I am thinking of getting another mattress and it will most likely be the same one.
This mattress went from the best mattress we ever bought to the worst, most uncomfortable mattress we'd ever slept on in under a year. At first we raved about this mattress and recommended it to a few family members and friends. Thank god they bought different brands because this has turned out to be one of the worst investments we ever made. Last year the mattress was about $75 more expensive and we didn't have a huge budget so we got what we could afford at the time. But maybe 7 months later we started finding it uncomfortable and here we are 1 year and 3 months later and we have just purchased a new mattress to replace it.
Basically it just doesn't hold up. It has absolutely no support. It is lumpy and painful. We feel the bed frame or box spring (we tried it with both) underneath when we sit down. At night when I roll over I feel my hips hit the box spring below at this point. Both my husband and I are miserable on it and have had back aches for the past few weeks.
Do not waste your money.
I was definitely leery about buying a mattress online. I went to Sam's Club, Mattress Warehouse, Bedding Barn, yadda yadda, and tried a million different mattresses. All of them were lovely, but none of them were cheap. Is this bed stellar? I wouldn't call it that. But it is a wonderful bed for someone who really doesn't want to spend much more than 200$ on a mattress, and someone who certainly doesn't want to try to haul a huge ass mattress on the top of her little Ford Fiesta.
3. Cheap. Seriously, where the hell else are you gonna get a decent mattress for this price?
4. It comes to your house in a box. You open the box, open a bunch of bags, and the mattress gloriously unfolds for you. After having moved sofas and tables and desks and lamps into my apartment, it was MAGICAL to have something normally so bulky arrive and take pretty much zero work to set up.
5. It's a good mattress. I've had it for almost a month now, I sleep well, there's no noticeable comfort issues. Many of the negative reviews I read mentioned that it was too firm, firmer than they were expecting. I think that's because when people think memory foam, they think Temperpedic. See the con section below for more on that, but given all of the complaints about the firmness I was pleasantly surprised with the softness of it. It's firmer than I like, but it does kind of contour to your body. Also, unlike Temperpedic, this mattress doesn't trap all of your body heat! I hate waking up sweaty so this was a huge plus.
1. Smallest con ever: it smells funny for like, 10 minutes after you get it. Really not a big deal though.
2. Do not expect this mattress to be a Temperpedic. If you've done any research on mattresses, you'll know that cheaper memory foam mattresses use a cheaper, different density foam than the fancy ass Temperpedics. (If you haven't done research yet, I suggest the Sleep Like the Dead website.) The skinny on these mattresses is that they run firm. And yes, this bed is firmer than I prefer. But see the PRO section above for why this doesn't matter to me that much.
3. Now I don't know this first hand, but I have heard that there's really not much you can expect in the way of customer service from this company. And honestly, if you order a bed-in-a-box like this, open it and find out 2 weeks later you really don't like it, what are you going to do? You can't ship it back, because there's no way you can squeeze the mattress back into the box. So I'd suggest trying out a bunch of mattresses, making sure that you're okay with something like this, I would say softer than a firm pillowtop, but firmer than a high density memory foam mattress like Temperpedic. Be REALLY sure you want to buy this before you place an order.
ALL IN ALL - This is a good, budget mattress. Generally speaking with mattresses you get what you pay for, but I would say this is a really good deal.
Perhaps this review will help you.....
Details: I am 5'10", 268 pounds, stocky, and was recently not-exactly-diagnosed with sleep apnea. My doctor believes I may have this issue, but without tests, hard to confirm. I had bought a Serta Plush Firm mattress that basically just got flat on top and was left with firm.
So, my review of this mattress is based upon the following:
1) Ease of assembly/setting up: The box they put this in was not exactly super heavy but was awkward to move around. Once I got it out of the box and on the frame it was super simple to set up. Remember: The zippered side goes on the bottom!
2) Inflating: I received the mattress around 2:15 in the afternoon and had on the frame by 2:40 (note: That is only 25 minutes). It was fully inflated in just a few hours and I slept on it that night. If you get the mattress and it arrives after 7PM, let it inflate and sleep on it the next night.
3) Smell: Unlike others I did not have any type of overpowering smell. It just smelled "new." TIP: If you think you may be bothered by the new smell, run your sheets through the washer and use some Snuggle concentrated fabric softener. It's got a great smell and will counteract any "new" smell of the mattress.
4) Firmness: When you first crawl onto the bed it feels a little firm, but then you sink into it and it really does conform to your body. I always lay on my back and watch some TV when I first get into bed at night. The first night I turned the TV off and laid to my left side. I felt the mattress firming back up to conform to my body.
5) Adjusting: With my old mattress I had to toss and turn several times before I finally got to sleep. I ordered this mattress on Halloween and it arrived 2 days later thanks to Prime. Every night since (over three weeks now) I got this mattress I roll over after turning the TV off and I am asleep within 5 minutes! I have not had to toss and turn any night since to get comfortable and fall asleep.
6) Other: With my old mattress during the day I was constantly having to turn my body to try and "pop" the bones around my lumbar area. I'm not doing any of that any more. Also, I would wake up previously and have to stretch my legs and they would just pop from no getting good support. They are not doing that any longer, either.
7) One person said you may not need a pillow and I think another said you will not need two pillows. I am not so sure about the no-pillow option but two will definitely not be needed. I bought a memory foam pillow a few months ago at Belk. It was an Isotonic something or other, and it has relieved all of my neck pain. It was the precursor to getting a memory foam mattress.
8) Heat: I have not had one problem with heat, and I am hot natured. I have bamboo/rayon sheets and they are very breathable and soft. I have an alternative-down memory foam comforter on top of that. I keep my house around 65 year round.
9) Overall: I would recommend this mattress to anyone who asked, and I would purchase again if I had to do all over again.
I hope this helps. Any questions? Feel free to comment and I'll be happy to answer!
10/18/2014 UPDATE: Almost one year later and I am still loving this mattress! The side I sleep on has held it's shape greatly. I am thinking about turning it around on Halloween (1-year- anniversary) to see how the other side compares since I have slept on the same side a whole year. As of today (10/18) the mattress is on sale for almost $100 off! You can't go wrong with this mattress. Also, about the heat: I dropped the bamboo sheets as they were crap! Going back to regular cotton sheets was a tad warmer, so just lower your A/C at night and you'll be fine!
I am a chiropractor for 30 years. This is the best bed of all time and the best price on the internet. The bed completely conforms to your neck and body. You don't even need a pillow. I would do a commercial endorsement for free.
I went back and forth on buying this. I was raised with the "you get what you pay for" and "if something is too good to be true, it probably is" mentality. So when I saw this, for the price here, I was skeptical. The reviews were overwhelmingly good, but with my bad back, I was really wary about buying a bed without testing it out, buying a mattress for less than $300, and very concerned about how I was going to make do if it didn't work out. But, being on a budget, the choice became this or a donated futon mat... It didn't take long to make the choice after that.
The bed arrived in a box about 18" x 48" x 18". Looked a little bit like a cardboard coffin, actually. It came upstairs with little fuss (it was heavy, but not too bad), and we opened it up. The packaging was secure, and thick enough that I wasn't worried about cutting into the mattress. YOU DO HAVE TO BE CAREFUL IF YOU USE SCISSORS. There is a little room within the box, but not much.
We don't have a box spring yet, so the mattress went onto the floor directly. Within minutes, it was fully puffed up, and so comfortable, I couldn't believe it. We added a thin bedspread to it for extra padding over the sheet, and that did the trick to balance out the lack of bed frame or box spring. The smell that people talk about was gone by the time the bed was done expanding, but I would recommend you open a window or leave the door open, or even turn on a fan, while it's doing its thing. If I'd left the room closed up, the smell could have been overwhelming.
So, the rundown:
* Great price
* Easy to set up
* Works with bad back
* Cushy, but not overly so
* Not too firm, just about right
* Even comfortable on the floor
* Smell, but not overwhelming and gone quickly
I was skeptical about this bed, so cheap. Let me tell you I have not slept better than this in the past 10 years. I work 2 jobs, and have chronic back pain (bulging disks). I wish I would have found this bed years ago.
Excellent mattress! I've had a tempurpedic for 10 years and it was time for a new mattress. I've had 10 spine surgeries and 7 spinal fusions and this mattress is amazing. No pressure points and you don't over heat like the older tempurpedics. A great deal!!!! Couldn't be happier
This product is not the same as a full size bed, It is much smaller. I have no Idea how to send this thing back?
Looks like it would be comfy but does me no good the way it is...
This is probably the most comfortable mattress that I've slept on. On our old mattress, I would go to sleep at 9:30pm and wake up at 5:45am. I figured this was a good schedule to me. After getting this new mattress, I've gone to sleep at 9:30pm but have woken up at 4:30am, having not moved at all. After that I toss and turn for another hour until it is time to get up because I'm already fully rested and don't need to sleep anymore.
For me, this mattress is not too firm nor too soft. For some, it may be too firm, as this "memory foam" is not the same stuff as the higher end brands. That is neither praise nor critique. Whatever the foam is (3 different layers of different foam), I'm loving it.
I searched for a while and could find no videos on this mattress so I posted one on youtube. You can find it by searching "Sleep Master 12-Inch Pressure Relief Memory Foam Mattress" and look for the video with the thumbnail reading "Sleep Master Mattress Unboxing".
It's been a long time and this mattress remains in the same condition as when I bought it. It hasn't lost any of the characteristics I've been loving throughout these years.
I've been sleeping on it on a daily basis with not a single minute of regretting.
6' tall, 260lbs, and sleeping really well, I have not experienced temperature problems, loss of firmness, deformation, or any other so far, so I thought it would maybe be of help to others to do this update.
My original review (below) stands after all this time, and I still recommend this product.
I find this to be a great product.
As my bones have grown older and my joints crankier I've tried several different mattresses, some better than others, some pricier than others, but for the first time I can say this is simply the best one I've slept on so far.
It is soft enough while firm enough as to provide great comfort to a person like me, with joint-related issues. I can sleep all night without having to wake up to move for a while and without more tossing and turning. I wake up in the morning fully rested, with no pain or discomfort whatsoever.
In my case, I did not experience the problem of strong chemical odor other reviewers have referred to, the mattress expanded really fast and evenly, and after a fairly long trial period I am completely satisfied with the product.
I will not say it may be the best mattress out there, but it is the best of the many I've tried, and the price is excellent.
I will keep it.
Great product. Highly recommended.
I will start by saying that it is VERY rare that I would take time out of my schedule (even 15 minutes) to write a review. This mattress however deserves a positive review of more than 5 stars if that were an option. I currently own one of the original foam Tempurpedic mattresses. It is 10 years old and still in great condition. My situation is that I have recently had a major back surgery. A fusion from L4 L5 S1. With being off from work during my recovery, I have taken on a temporary roommate to assist with bills and mortgage. I moved from my master bedroom to my spare bedroom to accommodate my roommate whom I need more than she needs me. Anyway, the smaller bedroom would not accommodate my queen size bedroom set so I chose to put a twin size bed in my room. I then had to find a preferably foam mattress for a twin bed. I read many reviews on foam mattresses and compared pricing on multiple sites. Trust that I have done this research for you and you need not look any further! I am a flight attendant and I can say that I have slept on hundreds of beds across the United States and beyond. This mattress is amazing and comparable to my queen size Foam Tempurpedic that cost a couple thousand dollars! I am still healing from my fusion surgery and I am so impressed with this bed's ability to conform to my body. As a curvy women, the bed gives where it needs to. I don't feel as though I sink down into it. It is soft yet supportive. I have invited friends and coworkers to sit and lay down on this bed and they have all been very impressed also! A couple have already stated that they will purchase this mattress themselves. When I require a new foam mattress or if I decide to upgrade to a king size bedroom set, this will be my mattress of choice! Do not waste your time or money on any other mattress besides this one!
I bought this mattress to replace my 12+ year old memory foam that was 8 inches in depth and has served us very well. It too was an online purchase in an effort to have the comfort of a memory foam and not the expense of a Temper Pedic. We just took off the old mattress, unwrapped the new mattress and put it on our bed. Within 5 minutes the thing had already expanded to it's full 12 inch height and completely filled our California King bed frame. I took the liberty of falling down on it just for a dry run through since I know we need to let it set for approx 24 to 48 hours for it's full expansion. Gosh, it was like falling into a cloud. My husband and I are in that middle age spread thing with plenty of arthritic joints to go around and this mattress should fit the bill of supporting all those achy spots the old mattress had stopped supporting.
I read other reviews that mentioned the bed was hard, but ours couldn't be softer. Another mentioned that they repeatedly got defective, lumpy mattresses, ours was perfect first time out of the box. It is in fact, softer than our previous memory foam and there was little or no odor coming out of the plastic wrap. I am genuinely tickled pink with this purchase and look forward to sleeping like the dead on it. What an awesome buy for the money and can't recommend it enough!
Great bed. Very quiet. No issues with springs or creaky wood box spring. Only critism would be that the foam holds heat. I purchased mine when it was still warm and I have been waking up sometimes in the middle of the night sweating. Hopefully it will be the opposite in the winter time.
I bought this mattress for my apartment in the beginning of January based on the overall good reviews. One month later I regret it.
Shipping & Delivery -
The mattress came in just over a week (without prime shipping) and was packaged in a box that I was able to easily take from the storage area of my apartment up the elevator and through the doors that led up to my room. I was also able to quickly and easily unpack the mattress and let it air out to its complete 8" size.
Mattress Quality (first 2-3 weeks) -
For the first 2-3 weeks of owning this bed it was great! My sleep quality considerably improved from my old mattress and the memory foam retained its shape and supported my body throughout the night.
Mattress Quality (1 month in to present) -
Around the 1 month mark I started to have back pain and began to pay attention to how the bed felt as I got into it each night and what it looked like once I woke up in the morning. The mattress had begun to lose a lot of its shape and the memory foam was supporting my body less. Instead, I was just sinking into the mattress and it was no longer providing the support I needed.
Overall you get what you pay for - a bargain price for a cheap memory foam mattress.
This 8 inch memory foam mattress is working well on a foldable frame, without a box spring. I like memory foam, and I found it comfortable. It does "dent" for a while after using it, but does return to original size within a few minutes. True to size, sheets fit well. Would buy this again if the need arises.
Bought three Twin Sleep Master 8" Memory Foam Mattresses. They arrived on time and after letting them expand for a couple hours they were ready to use. They don't have any worse odor then any other foam mattresses we've had and it goes away after awhile. They're pretty firm and perfect for my kid's bunk beds. The kids are satisfied and that makes me satisfied!
better than I expected ..great buy for the price bed is comfy not too hard not to soft just right
This bed is soooo amazing!! I was skeptical about buying a bed online especially after reading a lot of mixed reviews but I was pleasantly surprised. This is the best purchase I have ever made. The mattress is soft yet also firm and it conforms to your body. It did not have a smell and expanded fully after a few hours. It's like sleeping on a cloud and it does not get hot. It is actually pretty cool, I would have to confirm in the summer time though. I also bought two 8 inch twin beds and my kids love it. I just hope that it lasts at least 5 to 8 years. If it does it is definitely worth the money versus buying those expensive mattresses in the stores.
We let the mattress expand on the bed frame (right on the wooden slats) and it filled in.....even though the size of the bed is different than a full size it didn't matter! It is extremely comfortable! I'm so happy that I didn't spend the money on a 3/4 mattress.
First off, I bought this product in the twin size a month ago for a spare bedroom loft. I was pleased with the product. It is delivered compressed, and when it was unpacked, it sprung to life very quickly and evenly. Because I was pleased with it, I ordered a queen for the same spare bedroom. This was a completely different experience. After unpacking it, I was surprised how uneven it appeared, but since it had been compressed and I knew the instructions said to wait 48 hours, I didn't worry about it. Now 48 hours later, this is a mess. There are parts that are very nice, but there are edges that haven't risen back up, and sections of the mattress that are inches lower the the higher points. If you would run your hand down it, it would be a lump after the other.
I would not recommend this because of the second experience.
Now that's an AWESOME bed! We've been building up our camper trailer for a year now and finally got to install the bed. This last weekend we got to try it out and see about any changes needing made. The mattress is sitting right on the board over the bed frame. I was really cool unpacking it and seeing it "inflate", we let it set in the trailer for 2 days, as I cleaned out all of my tools, and scrubbed the trailer to get lived in for a weekend. My bride kept saying "You're gonna love this" but I was dirty from all the work and didn't want to try it out and mess it up.
In our house, we have a king sized pillow top that is pretty good, but I have been still waking up stiff. After two nights on this one, I'm simply amazed that I'm waking up rested again. I have knee, back, and neck injuries from my military service, so living with pain is normal. The wife may have to order a king sized just to keep me sleeping in the house!
BTW, we have the 8 inch thick mattress and it's actually more like 10 inches. I'm 180lbs and I can feel myself sink into this one a couple of inches. Not one pressure point. Don't even consider the thinner ones, the 8 inch is it!
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