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IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Tuft and Needle made a big splash in the mattress industry when it offered one of the lowest cost all-foam mattresses in a box directly to customers. As one of the earliest players in the mattress-in-a-box space, they've done a good job branding themselves as a low priced alternative. However, recently they have launched their new Mint® mattress that is higher end and promises to be more comfortable. Does it stack up?
Based on our aggregated reviews and our scoring method, we recommend Tuft And Needle in this match up!
See Our Full Review of Tuft And Needle
Tuft And Needle: 8.6/10
Tuft And Needle: 8.6/10
Tuft And Needle: 8.7/10
No Back Pain:
Tuft And Needle: 8.4/10
Tuft And Needle: $325-$1050
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Tuft And Needle:
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Not everyone feels positive about these mattresses. Some sleepers are happy with the feel, but others have had issues. One of these mattresses may be great for you, but it makes it harder to predict. Continue reading below to learn if one of these mattresses will work for you.
Overall, these mattresses have above average supportiveness, which is ideal for those that are struggling with pain from a sagging mattress. However, some folks have described feeling discomfort overall, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge support is the measure of how well the mattress supports weight on the sides. These mattresses have good resistance, but heavier folks may experience some contouring.
These mattresses may not be as long-living as you'd like. Some sleepers have had complaints about the feel and durability over a short time. If you are searching for a mattress with lasting support and are of a heavier build, these mattresses may provide good comfort initially, but do some added reading of customer reviews before purchasing.
Understanding customer feedback can be a great relief when spending hours searching for the right product. Customers don't always respond well to these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering, make sure to read on to figure out if one of these mattresses will work for you.
These mattresses get mixed feedback from customers on support. Though some folks like the feel of these mattresses, others don't like how they work with their body. If you are looking at this brand, make sure to do additional research on how it will work for your body type before purchasing.
Overall, edge support is extremely important to those with mobility issues. Some folks, however, don't report it being as large of an issue for them. Edge support in these mattresses may not be excellent so make sure to do added research if it is important for you.
It is extremely important for shoppers to find a durable mattress, but some brands are not as focused on it as they should be. That said, these mattresses get high marks from sleepers on durability. Most customers are happy with their mattress for 5 to 7 years, but some heavier folks may see their mattress degrade faster.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
I own and have used this mattress 1yr now. After numerous toppers I gave up and it is now in the guest room. I think it is made of a good foam but not for people that are not shaped like a log (hips and shoulders of equal width). My husband hated it and he likes firm mattresses. I have wide hips and an Apple shape. Felt like the mattress was fighting my bottom weight giving me the feeling of sleeping downhill (head down). The pressure on shoulders and hip became to much. After 4 different toppers that with or without covers would not stay in place I gave up.
I believe that this one size fits most mattress definitely does not work for heavier and disproportionately shaped persons. Maybe a mattress model with the same base but 2 additional inches of cushioning would work.
WOW. WOW. WOW! Love this mattress. We've had it for just about two months.
I read about it on Consumer Reports - it was their highest rated foam mattress, so I decided to take the plunge and buy it without "testing" it at a local mattress store.
I'm glad I did. We had our previous traditional mattress for twelve years - it was a great mattress (and twelve years ago, still cost $500 more than I paid for this Tuft & Needle mattress). It was a great mattress, so it would have been easy to be disappointed with our new mattress.
But, thankfully, that has not been the case. I weigh about 250, and my wife weighs half that much; nevertheless, we're both happy with this new mattress. Highly recommend it.
We've had this mattress for over a year now and it hasn't broken in like our last mattress. No need to flip or rotate. We originally bought this for our soon coming tiny house but it works just as good in our foundation home too. Like the day we bought it. I will buy one of these again and highly recommend these to all of my friends and family.
I love this foam mattress, and will not try other products any more!!!
Since I'm from Japan, and used to love to sleep on a Japanese traditional futon mattress, my husband and I decided to purchase this mattress. We previously bought a shiki-futon mattress from other company, and found it got thinner after using 1 month or so. So, we were worried if this foam mattress is the same as the previous useless mattress.
So far we have been using this mattress about for one month, but it has not got thinner at all. It's very comfortable that we sleep very well every night! My husband who used to snore loudly every day stopped making noise since we started sleeping on the mattress. I highly recommend this item to everyone!!!
I've officially given this mattress 6 months to win me over, and I have to say that I feel duped by all of the glowing reviews I've read.
I first entertained the idea of ordering this mattress because after buying the highest rated mattress from a leading consumer-driven magazine, and hating it because it was too firm, I was left with mere days to find a replacement, or face sleeping on the sofa indefinitely. So, because I'm pretty Amazon loyal, and after reading many reviews, and seeing that I could have the mattress delivered within 48 hours, I pulled the trigger and bought it. The first few night were unbearable -- firm, strong chemical odor, and overall much worse than the previous mattress I had just sent back. So, I invested a few hundred more dollars on a mattress topper, which had made absolutely no difference. After a few months, it started to sink in the places where we sleep, leaving sad people-shaped spots, so we flipped it over. I resent that I had to flip over a mattress that I've only owned a few months. (I should also note that flipping the mattress over has not made it any more comfortable.)
Overall, I'm underwhelmed by the quality of this mattress.
So my wife and I have been searching for a new bed and after two months of reading every review out there and going into the traditional stores we found an article about Tuft & Needle. I think it was NBC or ABC, I am honestly not quite sure but after reading that and then going to their website and then reading I think every review on Amazon we took the plunge and bought the California King size. And after a week of sleeping on the beds I couldn't be any happier than I am. The first day I slept in it I passed out so hard my wife had trouble waking me up and pretty much every day since then. It is honestly not too soft and not too firm.. I does lean more towards the firm side but that is ok and makes it perfect. On top of that when I get in and out of bed it doesn't seem to bother my wife as much as before when we had a traditional mattress. I highly recommend this bed and both my wife and I are extremely happy customers.
Absolutely the best mattress I have ever used. It doesn't make me hot, doesn't make me cold...I'm just comfortable all the time. Customer service stands by their guarantee.
I was recommended by a friend and Reddit to check out Tuft & Needle mattress when i was looking to upgrade. The webchat with the agent at Tuft and needle answered all the questions i had in regards to my concerns about the weight limit and the cooling factor.
I am a heavy set tall guy that loves sleeping in the cold, and this mattress did not disappoint. I rarely feel warm when I am using it, and that to me was important for me to get a good night sleep.
I bought the Saferest protector based of the recommendation of the Tuft & Needle rep, but sadly could not use it after about two weeks. it got too hot for me. and since I cant return it, its money down the drain.
Overall it was a very solid purchase. just watch out for which protector you buy as it can change the mattress itself.
I weight 220 lb and have been through 3 mattress in past 5 years nothing seemed to hold up or give correct support. Prior to getting this mattress I would wake up every night do to some back pain, and would end up sleeping on floor because it was more comfortable. As a practicing chiropractor I know the benefits of a good supportive night sleep has. This mattress in absolute the best mattress I've ever slept on.
I have to give this a mixed review which I will explain here. First off, the packaging was great, very compact and fun to watch it expand once fully unwrapped. It is mostly as described, very firm and feels like it will give you just enough play to be soft. However, my sleeping experience with it was not ideal, it stayed a bit too firm for my liking. I decided to return it which Amazon was amazing about so that is why I gave it 4 stars instead of 3. Please keep in mind this is a very firm sleeping mattress, I have multiple gel pads and mattress toppers at this point to try and make it sleep-able.
Plainly put, this is the most comfortable mattress I've ever slept on. I've only ever owned spring mattresses, but this time around I decided I didn't want springs poking my back. I was also on a budget, so when someone sent me a link for a similar mattress, I dug deeper and came across Tuft & Needle. I was immediately sold on the ethos of the company -- the good quality affordable mattress, the cutting out of the unnecessary middle man (who really wants to deal with salespeople anyway?), the fact that T&N donates any mattresses that get returned, etc. Upon receiving my mattress, I was then sold on the full package. I love my T&N. It is the perfect mixture of firm (the bottom layer) and soft (the top layer). I found my mattress comfortable from night one, but after breaking it in for four or five nights, it was even better. I can't imagine wanting it any softer and I'm not even big on firm mattresses. It supports and envelopes at the same time, conforming to your body for the ultimate support. For anyone who receives their T&N and feels it is too firm -- give it a few days. You might love it after it breaks in. If not, know that it will go to someone in need. How awesome is that?!
My wife and I were looking for a new mattress and decided to look at online reviews. This was highly rated and we loved the return through charity aspect. We ended up ordering through Amazon to get it a few days quicker and have it arrive on a weekend. I built our slat bed frame from scratch. The mattress had 5-6 hrs to inflate before we slept on it. The first night I thought it might be just me sheer exhaustion from working on the bed. The second night I thought it might just be true. The third night I was sold. This is the best mattress that I have ever slept on in my 34 years on earth. I wake up rested and ready to blast through the day. I wake up without joint pain (ie shoulder, hip, lower back). If you are on the fence about this mattress, I challenge you to give it a try for a week.
I LOVE it!! After researching mattresses for a year or so I finally decided on Tuft and Needle's full size 10". Slept on this last night and had,the best sleep I've had in years. Not as hard as I thought it would be due to the reviews. I'd give it a 7/10; just enough softness with the support your body needs. Because I was nervous it might be too hard I bought a mattress topper/pad from Eluxury which added another layer of heaven. Thank you Tuft and Needle! Wonderful product I'm happy to put my stamp of approval on! Cheers!!
decent bed, but i wouldn't run around shouting about it or anything. i think i mostly like it cause it doesnt take up so much room, and I can move it around fairly easy. i originally bought it thinking it might help with my back/neck, but it didn't really help like i expected. still a decent bed though.
After extensive reading online we decided to go with Tuft & Needle because it seemed to be the firmest of the online mattresses. I think they must have changed the density of the mattress because it is NOT at all firm. We are very disappointed.
Most importantly though: returning through Amazon is a horrible, horrible experience. We read about Tuft & Needle's amazing return policy where you can get a full refund and donate it, which sounded great. When we went to return through Amazon we realized that they only do UPS pickups. UPS will not give us a window (except 9am to 7pm) as to when they will pick it up. My husband and I both work and I am very confused as to how this is going to work considering we cannot stay at home all day waiting for UPS to come. It is not at all clear how I should have the mattress ready for pickup. I just spoke to Amazon and they said I should have it by the front door. Considering it is on our 4th floor now (possible to carry up with two people when in box, impossible to carry down as one person without box) I don't know what the UPS man is going to do. They said if we miss three days of pickups then we will have to drop off at UPS location.
Buy through Tuft & Needle and not Amazon because of the Return policy.
On the fence on this one.
I've had this for about 2 weeks now and I gotta say, Hip pain disappeared within a few days. However, neck, shoulder and upper back pain developed.
Comfort and usability of the mattress greatly depends what you are going to be using it for. If you are ONLY sleeping, it should be ok.
If you plan on doing ANYTHING else, eg. Eating, sitting, watching tv, reading a book, meditating, I would not recommend it. You end up sinking in and lower back pain begins quite quickly to compensate. If you are sitting on the edge (including back near headboard) you will sink below the headboard. As far as sex ... probably better to get a spring mattress, this one has waaay too much give. Remember that you'll have two people (or more) with hands, knees etc in single points sinking in to the marshmallow like mattress. If sitting crosslegged in the middle is a core workout, sex is out of the question.
Sleeping, yeah, it's fine. Anything else, look for a spring mattress.
I'm 5'9" 210-220
I wanted to love this mattress. I read all of the reviews, liked the concept of the company, and tried to give this a full try but this is truly the worst product I have purchased. I have not had a good night of sleep on this thing. I planned to return prior to the 100 day trial but then when I went to return I saw that since I had purchased on Amazon I only had 30 days to return which I had exceeded. My back and hips have been horribly tight since I purchased this and my wife has had much the same issues. At this point we will probably just eat the $600 and get something that does not hurt us
We've had this mattress for a little over 3 months now and I feel like I can finally share my final thoughts on it. I LOVE IT. I did weeks of research before making the decision to purchase this one. The other mattress we considered was the Casper, but after testing one out that was in our local West Elm store, we decided that it sunk way too much and probably wouldn't be supportive enough. I wanted a soft mattress and my husband wanted something firm. We found ourselves in a "3 Little Bears" story and were worried we weren't going to find something that was just right for the both of us. But after seeing that T&N gave a 100 day return policy, we took the plunge and bought a king size. It delivered in TWO DAYS! Amazing! I was concerned when we first purchased it because it was very firm, especially in comparison to our 13ish year old tempurpedic mattress (gross!) But it just showed me that having that old mattress was causing so many back problems for my husband and myself. Our tuft & needle mattress took a couple of weeks to "break in" or maybe we just adjusted to the new feeling of it. I purchased a zip mattress cover to prolong the life of it and protect our investment, and then I also purchased a 100% cotton mattress pad, it's not very thick so it doesn't compromise the true feel of the mattress, but just gives a little extra comfort.I wake up hot some nights, but probably because I wear sweatpants, sheets, blanket, and have a heavy goose feather down comforter. I call it my marshmallow bed, because it really is that comfortable. I was not paid to give this review, I just felt like contributing my opinion to those who are finding themselves in the same position as I was in. Solid ethical company, affordable product, comfortable, and chemical free.
I wanted to love this mattress so bad! I was excited to be supporting a seemingly great company. Unfortunately, after a few weeks of sleeping on this, I hate it. My back has been killing me and I frequently wake up with neck and arm pain throughout the night. My day to day tasks have become nearly unbearable to complete with all this back pain I have been having. I am a stay at home mom of 4, so you can imagine how important a good night of sleep is for me. I'll be returning as soon as I can figure out how.
After many years of service (probably too many), my wife and I decided to replace our big name brand memory foam mattress as it had developed permanent soft spots where we lay.
I spent a lot of time looking at different options online, and found the Tuft & Needle videos informative and entertaining. They offer a generous 100 day in home trial (unless you buy from Amazon - more on that in a moment) with the mattress likely to go to charity per their website if you do not like it. When I saw they are on Amazon with Prime shipping, I was sold.
So here is the short and long of it:
1) If you do buy this mattress, do not but it from Amazon. The 100 night trial does not apply, and mattress is subject to Amazon's 30 return policy. You don't like it? Of course you can return it, just pay return shipping and......
Have you ever considered trying to pack and send back a queen size mattress? Sure, it comes compressed and vacuum sealed in a box, but anyone have a queen size bed press and vacuum sealed at home? Yeah, me either.
Oh, and from their website in case you are interested (direct copy/paste): "PLEASE NOTE THAT BOTH THE 100 NIGHT TRIAL POLICY AND LIMITED WARRANTY APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE TUFT & NEEDLE MATTRESSES WHO PURCHASED THEIR PRODUCT(S) DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE."
2) If you are a side sleeper, and don't enjoy shoulder pain, run. Run now.
This bed is firm. To firm. Well, in most places. It is oddly extra firm on the sides and softer in the middle. I would blame a box spring, if I used one, but this is sitting on a solid foundation.
When my wife and I are both in bed, we both hurt. The only time I get a comfortable nights rest is when she is working overnight and I sleep in the middle where it is softer. No too squishy soft. Just comfortable. Like I thought the whole mattress would be.
3) Made in the USA by a company owned by real people. I like this, but not at the loss of sleeping well and having a happy, well rested wife.
I am sure this mattress is right for a lot of people to have the ratings it does, but if you buy, buy direct without the benefits of Amazon Prime. The cost of not doing so are much greater.
Bought this mattress almost a year ago. Straight out it looked and felt just perfect. Don't even feel like putting a bed sheet on this thing. A little later we started noticing that when both me and my wife were sleeping on it it felt much less firm and we woke up with back and neck pains sometimes. When only one of us was sleeping it felt perfect. I think it's not able to completely take the weight of two people (we weight about 165 and 110 lbs respectively)
We had mostly gotten used to the feeling over the months but Recently we returned from a trip to India where we had a very firm mattress for a month and immediately felt the lack of support with mattress again and started having an uncomfortable sleep and started waking up with slight back pains.
It pains me to say this because it's such a beautiful mattress and when I'm the only one on it, it feels just heavenly.
We absolutely adore these mattresses! We got one for our 3-year-old as his first "big boy" bed and we all laid down on it and tried it out and loved it, so we bought a second for my 8-year-old! Easy to set up, easy to unpack, inflates quickly. It is a wonderful mix of the give of memory foam but the firmness of a solid mattress to get a mixed-feel mattress that doesn't appear to be severe in either area. Very happy with the price vs. what you get and will happily purchase again -- and will likely be replacing our king master bed with a Tuft soon!
I was a hesitant about ordering a mattress online without trying it first. I decided to go for it since the mattress is so highly rated. I must admit, that I was a little surprised at how much I liked it right away. I had no issues falling asleep. I tend to toss and turn a lot in my sleep, and the mattress is made so that your partner doesn't feel the movement. Needless to say, my wife is now sleeping like a baby. The mattress also keeps cool, so it's great to not feel so hot at times when staying in the same spot for too long. My wife wants to put a mattress top on it, but I'm a little against it. I think it'll take away from it, but we'll see. Overall, solid buy, and you can't go wrong with the price.
So this company said to give the bed a week. I gave it a little bit more than that, as I want to give a true review. The first week was great! I loved it, I had the best sleep. My back pain went away, and I stayed nice and cool. But now, I can already see where I usually sleep, and my husband sleeps. Its not a dramatic cave in, but if its doing it this early, I don't see this mattress lasting us 10 years, like this company said it would. I really wanted this to work, one because I believe in supporting small businesses, and two because we have been searching for years for a mattress to actually last us longer than a year. I don't see this lasting even close to a year. Oh and I also started to notice that the mattress is starting to make a plastic sound. Not all the time, like when I just move a leg, but like when I kneel on the bed or if I put my elbow into the bed. I wish it could stay how it was the first week we had it because I really did have the best sleep ever. I have read some reviews that said the bed was too stiff when they bought the bed, that is not the case for me. It was the best bed I have found, well until now. We might have to return this and pay for a more expensive bed. Like a tempur pedic.
UPDATE: Wow, I am so impressed with this company! They are quick at helping you, and do EVERYTHING they say they will. No extra hoops to jump through, and no small writing you didn't see. They are sending us a new mattress, AND they are taking care of the old one!! That is a huge plus for me. That would cost us time and money to get rid of it. We will be getting our new one soon. I will for sure keep updating, as I hope my next update will be 5 stars! I can't say enough about this company, customer service is fast, and they are very nice and helpful. Just all around an awesome company. I'm very glad we decided to push the buy button. Thank you very much Tuft & Needle
Tuft and Needle is a great company.
My wife and I purchased the mattress on Amazon and it was delivered, as promised, in a relatively tiny box. We unfurled it on our existing box spring and gave it a whirl.
It took about one week to find the mattress comfortable. The first few nights were pretty bad. I woke up feeling very stiff and sore. After my body adjusted, I fell in love with it. Unfortunately, my wife didn't feel the same way. After giving it a go for about 75 days, we decided to cash in on the return policy.
After reading the fine print on their website, it appeared that because I purchased on Amazon, they weren't going to honor the 100-day warranty. I prepared a very intense speech to deliver to the customer service rep, but it wasn't necessary.
Their customer service couldn't have been better. They walked me through the entire process of donating my mattress. Upon proof of donation, they confirmed that my payment would be processed. About 7 days later, a check came in the mail for the full purchase price, including sales tax. In order to avoid any issue with service, head on over and purchase the mattress directly from their website.
I still honestly still can't believe it. You can buy one of these mattresses with absolute confidence that if you don't like it, you can get your money back. I regret that it didn't work out for my family. We ended up buying a mattress at a local store for 4x the price...
This mattress is excellent quality and a good value.
It feels medium-firm to firm when used on slats (IKEA $30 birch slats) - firm enough to support one's spine, but not overly firm for back and stomach sleepers or for some side-sleepers (for side-sleepers used to a memory foam mattress or who have wide shoulders, we found that it's a bit too firm under the shoulders, but comfortable otherwise - definitely more than a coil spring mattress).
For most of us who've slept on it, it's comfortable, but for the side-sleepers, it's just too firm for the shoulders (waking up from pain, turning into chronic pain w/ trigger points after a week); however, we knew from the reviews when we bought it that it was going to be on the firmer side, which works fine for most, but not all, of us. Overall, we like this mattress and consider it to be a good value.
The company has great customer service and we like that they make their mattresses in the USA. It would be really nice if they offered the option of a mattress with a softer zone at the ends (where the shoulders are), for those who cannot tolerate firmer mattresses, since this mattress is excellent quality. We'd give it 4.5 stars if we could, and are only not giving it 5 stars because it is too firm for side-sleepers, despite what the website states about it being suitable for all sleeping styles.
This 10in King mattress is lovely and well-priced. When we unpacked it we didn't really notice a harsh chemical smell. After two nights of letting it inflate and air out, we had the best night's sleep. I like beds firm while my husband likes them on the softer side. Oddly enough, I find it to be quite firm and he thinks it's nice and soft! They seem to have figured out the right sweet spot. Very happy with our purchase and have recommended widely.
Do you like sleeping like a baby and not waking up the next morning feeling like you just spent 8 hours in the ring with Mike Tyson? If the answer is yes then this mattress is for you.
I'm 6'4" (190lbs) and my wife is 5'7" (115lbs), we were looking for a bed to fit our needs and weight absorption/distribution was a concern. Our previous mattress was too hard, we purchased a 3" memory foam to soften the load, both had us feeling like we were getting beat up each night. My wife use to talk about her neck and my hips and lower back hurt so bad - we honestly thought it wasn't related to our mattress.
It wasn't until the 2-3 day of using the TN until we talked about it, we both realized we had not said one thing about our hips or neck. Since then we've been waking up feeling like we've gotten an extra hour or two of sleep and without any pain.
If you've got hip or lower back pain, this mattress might be just what you need. If you're on the fence, don't be, get it done. You'll thank yourself later.
I did a ton of research on mattresses before splurging.
Here is the deal. If you want the best mattress in the world, you will go buy a Sealy Posturepedic mattress. You will also spend upwards of $2,000. I wanted a high quality mattress, but I did not want to spend $2,000. Consumer Reports led me to Tuft and Needle.
Consumer Reports ranks three different brands as "best buys" when it comes to mattresses. The Sealy brand is one, and the brand that Costco sells is another. The third is Tuft and Needle. Perhaps the mattresses that Sealy and Costco sell are better, but I think that the Tuft and Needle mattress is the best value.
Yes, it is a firm mattress, but it isn't like sleeping on a hardwood floor. In fact, I found little in the way of pressure points while lying down on this mattress. I tend to be a stomach sleeper. I know, that's horrible for my back, but I've had sinus issues my whole life, and sleeping on my back or side causes horrible pressure to build up overnight. I usually fall asleep on my side and then find myself on my stomach when I wake up in the morning. The first night was a little weird, but the insert that came with the mattress advised to give it at least a few days for the mattress to completely air out. After a couple of nights, I had adjusted, and I can say with certainty that I like the mattress.
The interesting part is that it didn't seem, at first, like it was all that great. Yesterday, though, I tried to take a nap on my old bed because I was washing the bedding for this one. It wasn't the same. It's kind of like internet speeds or HD television. It doesn't seem all that great when you first use it, but you definitely notice it when you try to go back.
I give this mattress five out of five stars.
I decided to write my review some months after buying the product. At first, it was ok. Firm and comfortable. But now, 7 months later, the mattress is a real mess. It seems like it got deformed in the edges, it's very soft (I like firm mattresses and by the reviews of this one that should be the case) and I wake up almost every morning with a pain in my back.
If you like soft mattresses, that shouldn't bother you. But if you are like me, who likes a harder feeling one, stay away from this one.
Will never go back to a futon or spring mattress again knowing foam mattresses can be this comfy. It's so supportive but yet still soft when you sit on it. While laying down, it doesn't feel like I'm sinking in at all and I'm 220 lbs!! I'm a side sleeper and only have back issues if I've been extra busy at work, so it's no fault of the mattress. It's holding up remarkably well too. I sit on the edge while playing Xbox1 but there is not an area there that feels worn out or softer than the rest of the mattress. Also I don't feel the cats jumping on and off the bed in the night anymore. Woohoo! highly recommended like so many other ppl have too.
Some people hate memory foam mattresses, other love it. If you absolutely hate memory foam, there is very little chance you'll like this mattress. It's not quite memory foam, but it's very similar.
My main point of comparison is a $2,000 (over 3x the cost) Tempurpedic mattress I owned. I was happy with that mattress, but lost it in a fire. Researching mattresses I came across Tuft and Needle, contacted their costumer support (incredibly responsive by the way) and decided that given their return policy (take it to charity within 30 days, show them receipt, and you get your money back) I gave them a try.
I am so glad I did.
I had 2 minor gripes with the tempurpedic:
1. It gets very hot between you and the mattress
2. You kind of sink in - no bounce, kind of hard to move about.
I loved the comfort, support, etc. Well, except the price tag, everything is well made.
This tuft and needle just one upped it. NOTE: I bought this right after they started shipping mattresses with their custom top layer of foam. The mattresses went up in price by like 20-25%, but supposedly this is a really good foam. I cannot compare how the mattress was before, just the new version of it. (2015)
- Does not get hot! You don't sleep hot like with a tempurpedic.
- Feels great. Most comfortable mattress I've ever slept in. They did a great job with it.
- You don't sink in quite as much, it pushes back a little. "localized bounce" is their marketing term, but basically, you don't totally sink in.
- All materials and constructions from the USA.
- None so far.
So far I love this mattress. I hope it lasts, but I got nothing bad to say about it. It is very comfortable, their support is amazing, return policy great. Honestly, seems like a great company and they are producing a quality product are a good price.
Highly recommended if you are considering any memory foam mattress.
Happened upon Tuft & Needle quite by accident and read all the reviews. The only complaint some people had was that they really wanted a soft mattress and this T&N was too firm for them. So I thought it was exactly what I needed. Firm support, soft top and not sweaty. I live in Hawaii and it really is important to have a mattress that breathes otherwise you feel like you are in a sauna. It arrived promptly, I unwrapped it per directions and voila, instant mattress. I thought my back was getting worse because of my age, and guess what? It was because of lack of support while sleeping. I sleep well and my back does not hurt now. A VERY worthwhile investment for me. Needless to say, I am more than pleased.
I waited to do this review because when I was researching mattresses, I wanted to know how they held up. After owning this mattress for over a year, I can honestly say that this is the best mattress, hands down, that we've ever owned. We traveled recently and kept telling each other that we only had a few days left before we would be back to our own mattress. Falling into bed after we got home was an exquisite relief. We've owned innerspring, memory foam, and sleep number beds, and they don't hold a candle to the comfort offered by the Tuft and Needle.
Every part of the mattress supports you so that there are no pressure points, just like the memory foam, but it doesn't hold your shape, so if you roll over in the night, you don't roll over into a hole--it springs back immediately to cushion you again. It holds a small amount of heat, but my husband, who is sensitive to temperature when he sleeps, doesn't have any problem. For me, it's enough to ensure comfort. After over a year of ownership, there are no sagging spots or indentations, and no loss of firmness. The mattress is just exactly firm enough for us because there's support without pain. My husband needs a very firm bed for his back, and I prefer a softer bed. Memory foam was too soft for him, innerspring was too hard for me, and the sleep number was just a miserable experience for us both (yes, it's sort of like the Three Little Bears around here!). The Tuft & Needle has what it takes to meet both our needs, and I cannot recommend it highly enough.
Mattress was hard as a rock. My wife and I gave it two full weeks to try to get acclimated to it and for it to 'break in'. After 2 weeks, we were tired of losing sleep and ultimately went back to the mattress we were trying to replace. Also beware of return policy - You don't get the 100 day return time frame when purchased through Amazon. Now we are stuck with this mattress we can't use or we have to figure out how to ship it back to Amazon.. :(
There are a few things that you should always buy in person to check for quality.
Fresh fruit. Diamond rings. Cars.
Up until a few months ago, I would have added mattresses to that list. Wasn't that one of the morals of "Goldilocks and the Three Bears"? Most of us were taught that the moral was that a life of crime doesn't pay and you really shouldn't be sneaking into other people's houses - especially if they are bears - but another, often overlooked moral was "not every mattress will feel JUST RIGHT. Try before you buy."
When I saw T&N's claim of a mattress with optimal comfort, I was skeptical. What worked for Mama Bear and Papa Bear wasn't what worked for Baby Bear.
But T&N's business model intrigued me as did their pricing structure. And if their mattress didn't work out, I would return it and they would donate it to charity. Win-win.
I'm happy to report that Goldilocks was wrong. There are some mattresses that are JUST RIGHT for everyone. This is one of them. My husband and I both sleep well on our King mattress from T&N. The quality is fantastic. The business model is sublime. And my bank account is happy that I didn't spend a small fortune on a bed.
So I guess you could say we're living happily ever after.
Unlike Goldilocks. Who really shouldn't have broken into the bears house.
Unless you enjoy sleeping on a stack of bricks or plywood, because that's about as soft as this mattress is, then you'll hate this mattress as much as we did. I got better sleep on the mattress in our camper than I did on this thing. We bought this because it had thousands of reviews and nearly a 5 star rating. However, it is the firmest mattress ever. The off-gassing from the foam was horrific. I had to lay a blanket down on top of the sheets to add another barrier so I couldn't smell the chemicals from the foam. Even spraying with Febreze and letting it air out did not help. It took about a week for the smell to dissipate.
Thankfully there is a 30 day sleep trial with this mattress and a full money back guarantee. We called Amazon to return this mistake and was issued our full refund within a few hours. You can't return the mattress but you will get your refund. We were told by Amazon (via telephone and email) that you can keep the mattress, donate, or sell it. At least Amazon was very helpful and had great customer service with this purchase.
This is my second Tuft and Needle mattress--the first one I had slept on is on the third floor of an old house in Baltimore, actually on an old wood floor. This is a fantastic night's sleep!
If you have tendinitis, this doesn't hurt pressure points. It's very, very comfortable if you are a back sleeper.
One warning: once you open the second cover, the mattress will inflate like a balloon in a matter of seconds. Don't open that last cover until you've put the bed where you want it. Recommended.
Edit: After a few days, I feel better than I have in years. (I was sleeping on a fifteen-year-old Sealy futon.) Seriously, this will make back pain and tendinitis from sleeping on an old mattress better in days. This is a cure for soft tissue pain caused by an old or too hard bed. It's amazing.
First of all, the price is legit-ski. I'm talkin' divine quality mattress, at a human price point. Look, I tried other mattresses, even my baby boo's Tempur-pedic and it doesn't compare. I'm also in love with your transparent pricing, so much so, I want to marry it. I can't even! When it comes to obscene mark-ups, due to lack of market competition. Tuft & Neddle is a serious strike toward fair market pricing. It's the American dream you can sleep on! Could this get any better? Yes! I'm not even done. My mattress aka "Love Cloud", was shipped straight to my face, within days. Easy to transport and hecka-easy to setup. I sleep better than I ever have, in the sum total of my foolish life! In conclusion: great sleep at a fair price, + customer consideration and service that's off the chizzy = me telling everyone I know about Tuft & Needle AND showing them pictures. I wish you sold t-shirts and had an instagram account, so I could rep you hardcore and follow your every move! 10 outa’ 10~!
I'm debating returning this bed. It's pretty firm, and seems comfy when I'm sleeping on my stomach but i sleep on my side too. Its way to firm for when i switch to sleeping on my side. The shoulder i sleep on gets very sore, to the point it hurts to raise my arm. Not what i expected when i spent this much on a bed that claims to stand up to the larger names in their industry.