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IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Signature Sleep provides a direct to consumer mattress through its online and retail partners. You can find their products on popular sites like Amazon, Walmart, Overstock, and more. Their claim to fame is affordability with many larger size mattresses selling for under $500. If you are on a really tight budget and need something temporary, you may be intrigued by this brand, but there have been reports about quality issues and durability problems with some of these mattresses.
Based on our aggregated reviews and our scoring method, we recommend Signature Sleep in this match up!
See Our Full Review of Signature Sleep
Signature Sleep: 7.5/10
Signature Sleep: 6.5/10
Signature Sleep: 7.5/10
No Back Pain:
Signature Sleep: 6.8/10
Signature Sleep: $79-$749
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If you are considering this brand, take a look below for more from customers They, unfortunately, don't get the best reception from customers overall. Some customers were elated by their selection, but others felt let-down overall.
A supportive mattress can mean the difference between a comfortable night sleep and pain. Sleepers describe these mattresses as highly supportive at first, but there are those that found their mattress less supportive. Do some additional research on the mattress to make sure it fits your body type.
Many look for good edge support as a way to be comfortable getting in and out of bed. Most experience these mattresses as having fine edge support, but some may experience dips.
Bowling Ball & Density Tests
In mattress tests that measure the density of the mattresses, supportiveness for these mattresses is fairly even. However, there are some folks that have experienced issues with support over time.
Mattresses with lasting support are phenomenal, but difficult to discover. These mattresses are not reviewed highly by customers when it comes to durability. That said, some mattresses may last a significantly long time without issue, while other mattresses may become uncomfortable faster. If you are a bigger person, take some time reading more before buying.
Using customer reviews as a guide can be great for discerning shoppers. Unfortunately, customers don't always have good things to say about these mattresses. Some are happy with the feel and comfort of their mattress, but others complain about how it feels for them. There are more details below to study if you are considering buying.
These mattresses offer a good amount of support Sleepers report feeling that their hips and shoulders are supported while their spine is aligned properly.
These mattresses also approach edge support well, which is how a mattress keeps even support along its sides. For those that like to roll close to the edge of the mattress, these mattresses will support you well enough.
Bowling Ball & Density Tests
The famous bowling ball test is a great indicator of firmness, and it can also provide information on how the mattress firmness changes throughout the mattress. Therefore, it can show if there is even resistance or if some areas sag. Based on these factors, these mattresses do a good job in their even support.
Sadly, some customers don't love these mattresses for their durability. While some folks describes them as comfortable for them, others describe feeling issues and discomfort of a short time. Make sure to do some extra research on the reviews and specifications before buying.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
BUYER BEWARE! The reviews on this are highly inaccurate. I bought mine in the middle of April and am going to be very honest...this mattress does NOT live up to the hype. For the money, it's worth the buy but for the quality it's worth the wait if using all the time.
Mattress was delivered timely in a box and easily set itself up after we "opened" it.
Mattress was good to sleep on nightly for about 3 months.
Mattress is durable and handles dogs.
Mattress had a funny smell(to be expected) for about 72 hours.
Mattress started to "lose" it's firmness and had a sinking feeling upon laying on it after 3 months.
Mattress is now the cause of many aches and pains.
Do buy this if you need a quest room mattress. Do NOT buy this if you plan on sleeping on it every night and need something semi-firm. If you like the soft sinking feeling, this could be a great buy. However, if you're like me and have lower back issues, do not buy this. As with anything, you pay for what you get. I didn't expect much out of a $300 mattress and I didn't get much. I gave it three stars because it's only worth three stars. This is NOT a 5 star buy unless you just need a guest room mattress.
The photo that I've attached is me pressing down with an outstretched hand and I am crouching so that none of my body weight is on top of it. The compression resulting is deep and shows the mattress is cheap.
there is only two layers of the foam, one is the white memory about 1", then it's the yellow regular foam, about 5", it's not like what it says 3 layers of foam, you can buy these two layers in Walmart with a much cheaper price.
This is a really comfortable mattress! We bought the twin size for our 5-year-old, but I'm thinking of getting a big one for us too. It did need to be aired out before use: the instructions recommended 48 hours and that was sufficient.
I was looking for a Memory foam "Queen" mattress around 8-10 inches thick for under $300 and after a week's research, zeroed in on this one based on the following:
1. Price - I don't think you'll find this kind of mattress with a better price anywhere on the internet.
2. Comfort - Like it is mentioned in the description, it is not too firm, and not too soft - Just the way I wanted. I have been using it for a week now and I can say it is quite exceptional. I can't say it is the best mattress you can ever find, but for this price, I think I can.
3. Shipping - Free Shipping and the mattress is packed in a hassle-free, easy to carry cylindrical bag (40 lb)
4. Odor - Unlike some have mentioned in their reviews, I didn't have a problem with the prolonged odor. There was a little "mattressy odor", but just for about 5 - 10 minutes.
Also, it just took 10-15 minutes for my mattress to restore to its original size. And I'm glad I bought it.
Bottom line - Awesome product!! Highly recommend it to people who like to sleep like a baby!
This bed is absolutely fantastic. My boyfriend immediately asked me where he could get one and was shocked that it only cost me 200 bucks. I've been recommending it to everyone. Minus one star for the packaging. It was so difficult for me to get out of the bag that I almost threw the darn thing through a wall. Other than that I am so extremely pleased with the quality and comfort of this mattress!
Update: I've been sleeping on this mattress for a few months now. About three months ago I woke up with a little back pain. It has been steadily getting worst and I now can't even lean forward without it hurting. I've had to spend a lot of money to get treatment and my doctor says this mattress is likely the cause. It's definitely a comfortable mattress, but it really doesn't give any support. I still like the mattress and will try adding a firm mattress topper to see if that fixes it. Minus one more star...
This has been by far the best mattress I've bought. Came 1 day early perfectly wrapped and boxed well , i opened it and laid it flat like it said and the bed came to FAST a little over 12 inches more like 13 inches (No complaints) the mattress feels great firm but yet soft with all my curves. It has a slight smell to it , not a bad smell just like a mix of plastic and hair Spray lol but again not a bad smell. All that matters is the mattress is awesome and the price is great!!! I am currently laying on it as I type. Tonight will be my 1st night sleeping on it so I will give an updated feed back in 2 days.. I know i will have nothing negative to say . The best feels GREAT.
Using it for almost 8 month. The middle part became soft and don't have a strong support for my body. The edge part is still firm because it's barely used. Won't choose memory foam mattress again.
Mattress shopping made easy!
3 year update -
Still as nice as the day I bought it.
No tearing or wear.
Comes with a high quality, washable cover!
I've never been more satisfied with a mattress.
It's comfortable. Priced well. And beats dealing with mattress salespeople.
I've seen places try to sell you a mattress like this for 550$. Never go mattress shopping again.
I am just going to be blunt here... I'm a crabby, cynical person most of the time. Or at least, I was. I am beginning to think that was a result of never in my life having gotten restful sleep. I can't really describe the feeling of waking up in the morning and feeling like I have the energy to face the day, instead of trying to figure out how I can sleep a little longer and not get fired.
We've only had the mattress a week, but in that time I have gotten the best night's sleep I've ever had, every single night. I'm not exaggerating at all when I say I wish I had bought this mattress two years ago. I'll update the review periodically and if anything changes, but for now I have to say that the rest I get on this mattress far exceeds anything I ever expected, hoped for, or believed possible. Really. It's that good.
The mattress is firm, but comfortable. Perfect, really, for this 240-lb guy. My wife can't feel it when I move around or get up- it's as if we are on two different beds. She's a much daintier framed person than I am, and she says the firmness is perfect for her as well. The smell that some reviewers noted was not an issue for us. The manufacturer has either corrected that issue, or we have a bad sense of smell.
I will close by saying that I am not a person who embraces change readily. If it isn't broken, don't fix it. I was not that excited about getting this mattress because I have spent the past forty-odd years of my life sleeping on a particular mattress style, and I didn't expect to like having to get used to a different type of mattress. I love my wife though, so when she told me that it was either me or the old mattress that would be leaving the bedroom permanently, I did what any loving husband would do, and grumbled under my breath while I ordered this mattress.
I hope my wife doesn't see this review, because she was right. 100% totally right. The sort of thing I will never hear the end of. This mattress is amazing.
This went from being a slightly pliable cement slab to a saggy, mushy hammock in 6 months. So we probably got a total of 4 good months out of it. I only weigh 140 lbs and my wife weighs even less. I absolutely despise even the thought of chiropractors, but I had to visit one for the first time in my life today for the pain this is causing my back.
Not a good buy.
I've bought several memory foam beds over the years. You can spend thousands of dollars on big name brands in on-site stores, but you won't find anything that's more comfortable than a basic memory foam bed you can order online like this one for a fraction of the price. You'll probably want to replace whatever mattress you use in 5-8 years, so those that are advertised to last 20 years or longer aren't particularly useful anyway. This particular one didn't have the very strong sweet odor that memory foam products often have. Sometimes it takes days or maybe a few weeks for that odor to dissipate, but this product had just a whiff of that smell (which isn't offensive), and it was gone in 24 hours. Also, it didn't take more than an hour or so to expand to its full capacity. One thing about memory foam beds - they continue to "spread" over the long term, so you have to make sure to get a tight mattress protector and fitted sheets that will keep it from getting rounded corners and a saggy midriff. Finally, opening these can be tricky as they are so tightly wrapped that it's easy to accidentally slice through the mattress as you're trying to slit open the cardboard and then the plastic wrap it comes in. I would buy this again. For the price and the immediate comfort and good night's sleep, it's a steal.
I have only had this mattress for a short while so my review to this point is only for initial quality impressions. I will update this review periodically as to how it is holding up.
I purchased this mattress in the 12" queen size for my guest room. That was the last room in the house we hadn't already switched from traditional box spring to memory foam. When I unpacked it the first thing I noticed was the smell. Or I should say lack of smell. I absolutely LOVE the king memory foam mattress that I have in my master bedroom but it took nearly 2 weeks for the odd chemical smell to go away. This mattress had none. We had house guests arriving 2 days after the mattress so this was a big concern.
Another concern was the amount of time it would take to decompress. In my experience it's anywhere from 24-48 hours. Again, with guests arriving time was of the essence. I am posting a couple of pictures with my review. The first was taken just a few minutes after unpacking. The 2nd was taken no more than 4 hours later any I'd say the mattress was 98% "inflated". I took a measuring tape to it and the 12" mattress was already 11 1/2" thick at this point.
We did still stay off of it for 48 hours but our first house guests to use it gave it rave reviews! They had never slept on a memory foam mattress before but were now looking into getting one themselves. They were absolutely shocked at how little we paid. They said (and after testing myself I agree) that the mattress is firm without feeling too firm. There is a little sink... but not too much sink. More like laying on a firm cloud.
This mattress will get more use than the normal guest bed as both my wife and I use our guest room semi regularly so as not to disturb each others' sleep when our work schedules don't coincide. I really hope that this mattress maintains it's current feel after any breaking in period. I will update soon and let everyone know but for now I highly recommend this mattress!
This Mattress is great! I waited on writing this review for a couple months to be certain I wasn't biased from getting rid of my 12-year old spring mattress. It is wonderful to sleep on. Gone are my mornings of stretching and trying to pop my back and neck. I am a big guy - 6'4" 330Lbs, and the wife is a solid 5'11''. I was worried about sinking too much, but after reading hundreds of the reviews here on Amazon, researching foam density on my own, and fighting off salespeople at 3 different mattress stores We went ahead and got the 12" Signature Sleep King. Have I mentioned that this mattress is awesome.
We call it the giant marshmallow. Laying down on it you get the slow sinking feeling of a well earned sigh at the end of a long day. We also ordered the "Zinus Modern Studio Platform 1000 Metal Bed Frame" and it is a great height to sit on and put on shoes and socks, the edge does sink, but it does not throw you off. And bonus, without the need for a box-spring there is lots of storage underneath. The Hi-density bottom layer of foam prevents you from over-sinking and the memory foam on top is just enough to conform to my hip and shoulder even when I lay on my side. My only complaint, and it's not ever addressed in the reviews, is that it makes 'adult time' a little more work because there is no spring-back. The good side to that lack of bounce, is that there is almost no motion transferred, I could pretty much have a girlfriend over on my side without waking the wife on the other.
Love our mattress. We bought it almost 2 years ago and it is still great. It unfolded nicely out of the bag and was ready to sleep on after 24 hours. There was a smell to the mattress, but since then has not been noticeable. Especially with a mattress cover. This mattress does get hot without the mattress cover on, but my husband sleeps with a fan next to him and that seems to help. So glad I found this and didn't have to pay the crazy amount of money other brands ask for.
The mattress was not in a uniform shape, one side was 6" n other side 5". Did not like it and would not recommend to to someone too
Came rolled up, was easy to unpack and the odor problem seemed small to me. This is my first memory foam mattress and I am replacing an air bed. It took a couple nights to get used to the firm yet gentle support of memory foam but the way it traps body heat is more of an issue for me. If I fall asleep with even a thin quilt I awake overheated. I am finding by using just a sheet, or throwing off the covers when I first get warm enough I can reduce the accumulation of body heat significantly. Apparently, the sensitivity to too much heat varies widely among individuals so this may not be a problem for you.
The mattress comes with a stiff black backing on the cover so it works great without a frame. I find that getting up and down onto my 8" mattress on the floor is much less of a problem than I anticipated. The foam is so thick you can literally fall onto it with no fear of hitting the floor!
The manufacturer describes this product as "4 pound foam density/9 ILD-which is medium/firm". . . not true.
This mattress is SOFT, or Medium/Soft at best and one SINKS at least 5 inches while lying on it; maybe even a little more once the "foam support core" becomes warm with your body heat.
The packaging was nothing like the neat packaging of dual layer fabric and a plastic bag described in the instructional video posted by the manufacturer. Mine arrived unceremoniously wrapped in plastic film, and once it was freed from it, it became evident that its bottom was full of fabric debris and dust; not a good sign I must say in retrospect. Perhaps I did not receive the same quality of product that the manufacturer advertises on their Amazon post. Who knows, as most things from China, its quality was dubious straight out of the package.
The mattress was allowed to expand and regain its shape as instructed by the manufacturer. Heck, the girlfriend was over to stay the weekend with me, and we didn't even sleep on it for a couple of evenings thinking that it would firm up but no cigar. Fact of the matter is. . . This turned out to be a piece of junk that has brought nothing but sleepless nights tossing and turning and getting up to allow it to cool down a bit so that it regains its shape, to then start the same cycle of misery all over again. I'm definitely not keeping this hunk of. . . Soft Hot Intolerable Trash, and I hope that this review convinces you, reader, to think carefully before investing your hard earned shekels on it.
Save yourself the trouble and the sleepless nights, and spend the extra one or two hundred bucks on an American made product that has been tried and tested through and through.
Absolutely love it! I bought the 12" king size almost a month ago. It's delivered compressed and rolled up in a large box. Just open, unroll and let it rise! See it in action in my time-lapse video:) NOTE: In the video it was under 12" just after opening but has since risen to the full 12+ inches.
It's a firm mattress but super comfy and when you lay down you feel yourself slowly sink into the mattress a few inches as it conforms to the shape of your body. With my old spring mattress I was having back problems and tossed and turned waking up multiple times during the night. With this mattress I haven't had any more back problems and have been sleeping through the night for the first time in years! The only issue I've had is that I've over-slept a couple times!
We liked the price. That we give 5 stars!
The sheets stay on it - 5 stars
It is our first foam mattress so it just might be naturally SUPER firm -3 stars
But, it's very very very firm - if you like that then it's a great mattress.
Us, we prefer slightly less firm.
No odor - 5 stars
Love that it comes with it's own cover protector - 5 stars
Please let me know if my review helped!!
Well worth the money I would recommend to anyone with a size constrain such as RV or trailer use. Only downfall is it doesn't measure a true six inches but hey either do I.
this was a horrible mattress. Looks like it was built lower in the middle. There was no way to send it back it was sent to us. I had to trash this mattress. You can see the lower level in the photo
Well, let me keep this short. I'm one of those Amazon buyers that won't really give a review unless the product was exceptionally terrible or exceptionally good. With this foam mattress, I figured I'd give a review on it since it is one of the pricier items I have ever bought online. I am a 22 year old male student roughly 6 foot and 205 pounds - this mattress is the perfect fit for me in terms of firmness vs softness. Believe me when I say that two people can easily fit on this mattress and be equally comfy. The problem with my mattress is that 2 corners never inflated fully so if you're standing above the mattress looking down it appears lopsided. You can only really notice the dip if you put your pillow in the corner (if you have someone else sleeping in the bed with you) I'm not sure if customer service will do anything to correct this, but I'll contact them later and let you all know how it went.
We purchased this Feb 8, 2014 and it is still amazingly comfortable, as the day we purchased it. We have the King 12" version. I spent a ton of time researching different types of memory foam, densities, materials, etc... and scoured countless forums and read hundreds of reviews on amazon. I narrowed it down to 3 mattresses and ultimately decided to go with this one based on price and the excellent reviews. We had been sleeping on a coil-spring mattress for about 4 years and it was unbearably uncomfortable. It became warped and didn't lay flat. We both slept horribly on it and I often had back pain if I slept wrong on it.
This foam mattress shipped in a few days and was delivered under our car port. I took it upstairs by myself. It comes bundled in a long cylindrical bag about 1ft in diameter and 7ft long. I cut it open and made sure to flip it the correct direction before opening the interior bag. It folded out and expanded almost to full height within a few minutes. The ideal wait time is about 48-72hrs before sleeping on it; however, we only waited a day. We haven't experienced any sagging or other issues in the 8 months that we have owned it so far. Some reviews mentioned a bad smell, but ours really didn't have that bad of an odor. We vented it for the night and next morning and then slapped on a mattress protector and called it a day.
It is very comfortable, but also very different than an innerspring. The best way I could describe it, is that it is more stationary and solid. If one of us moves, it doesn't move the whole mattress; therefore, doesn't wake either of us up. Some reviews mentioned that it is firm and not comfortable to lay on your side. I did find it immediately more firm than my old mattress; however, I have had the best sleep on it out of any other mattress I've had. I sleep on my back, stomach and side, just depending on what is comfortable to me at the time. I also did not note any more heat coming off/staying in the mattress than a normal mattress. I sleep with the ac on on about 70 though. As far as durability, nothing has changed since we purchased it. The dog has had a few accidents on it while we were gone; however, thanks to the mattress protector we purchased, it was unharmed (King Size SafeRest Premium Hypoallergenic Waterproof Mattress Protector - Vinyl Free). I am 6' 2'', 230lbs and my lady is 5' 11'', 160lbs, so combined we have almost 400lbs on the bed. I would say it can easily hold up to that amount of weight without any issues. It was a night and day difference between our coil mattress and would never go back. If you are on the fence, I wouldn't hesitate to grab this. It can be had for under $400 and you can't find a better mattress at that price.
Having dealt with several different air mattress companies on Amazon, none lasted more than 90 days before either their seams burst, they distorted way out of shape, had a chamber let go, or some other issue. This in spite of the fact that the bed was generally used one or two days in a weeks time. So, decided to just buy a Foam mattress since that should last and if you figured out what I have paid over the last 11 months, it should be cheaper in the long run. So, I ordered this product. Here is what I found:
1. First, do not believe the description provided on Amazon or the video on how this unit will arrive and what it will look like. Perhaps at one point the company actually vacuum packed this in a tight plastic roll and then placed it inside of a nice carrier that you could move around, but no more. The unit arrived as a tightly rolled bundle in clear plastic that was NOT vacuum packed and not contained inside of a nice Blue movable container. This roll was in a shipping box that had obviously seen much better days.
2. When you release the plastic, the unit expands and un-rolls. ENSURE that you have this where you want it PRIOR to cutting the plastic away!! Once it is open it is a monster to try and move around by yourself!!!
3. Once the unit is open, there are conflicting instructions that tell you to either use right away or to wait for 48 hours. Within 20 minutes, the center of the bed had inflated, but the sides were VERY lacking. So, I waited 72 hours to do anything with it ( had a convenient trip so I was away for that time). Upon arrival back home, the bed was mostly evenly inflated with the center being slightly higher. Sat on the edge of the bed and immediately sank several inches (compressed to less than half of the original thickness). Moved about 2 feet in on the bed and there was very little compression.
4. So, made up the bed and waited another 24 hours to try the bed. Still same issue. If you sit on any edge of the bed, you sink much more than you would on any other type of mattress. The longer you sit there, the more you sink in!!! After three weeks, it is still the same.
5. As for the memory foam, I do not think that does very much at all for comfort unless you weight very little. I weigh 200 pounds and the foam provides very little support. It certainly gives, but that is about the extent of it. My pillow top mattress that is 20 years old had a lot more support than this bed does.
6. If you sleep in the exact middle of the bed, it is comfortable and well supported. If you move toward any edge, you lose support. So, if you are only going to use this for one person, it will probably work fine. If you are going to use it for two people, you might have issues.
I am not sure if the problem is that the unit was not vacuum packed and so the edges have lost some of their lift or what. But if I had known that it would do this, I would probably not have ordered it.
This bed is probably more usable as an occasional visitor bed than ANY air-mattress that I have tried, but that is about where I would stop. If I was going to make any suggestions here I would say go to a regular mattress place and try out their mattresses and see if you can find one that will work for you. I think you might be happier in the end.
Given the high ratings, I was really expecting to love it. But for some reason, my mattress didn't inflate properly. It's lumpy and the middle inflated the 10 inches but the edges didn't. I'll update my review if the replacement is any better.
Did not regain its size even after a week. My guest ended up sleep on the couch. Very disappointed. CR from Amazon asked me to dispose the mattress and they refunded the entire cost.
I was very cautious about buying a memory foam mattress and even more so... Buying online/ site-unseen. I couldn't be more happy with my choice! This bed is a good dream factory and REM enducer! Coupled with a great mattress protector/ cover (which I also bought here on Amazon and wrote a review) it is the perfect addition to my room. Some peeps wrote reviews about a chemical smell... I didn't experience that at all... Maybe because I put freshly laundered sheets (lavender detergent) on it before I took my nose dive into my #REMCycle. This is one of the smartest buys I've made on Amazon in my 10 years of using this site. I'm going to add a photo of how complete my room looks now... And after I hit submit in this review... I'm going to dive back into my bed for another nap!
Package was a wreck upon receipt. Notably, inner packaging, mattress wrapping is NOT as advertised or described. The mattress comes simply compressed in rolled up plastic, no "outer bag" as described. After 48 hours, this mattress has NOT "fully expanded," ends and edges are lumpy and misshapen. I have requested a refund through Amazon and will update results here but returns are simply impossible. Once you've broken the seal, without factory equipment and space to mechanically compress, roll and wrap, it will NOT fit back within the originally shipping box. You're either stuck with it or could try purchasing a queen size mattress box and try returning that way.
Noteworthy, I ordered the exact same mattress in a twin size for my boy. That box came clean and undamaged, although still no outer bag. Immediately that mattress expanded fully, I slept on it a few nights and loved it and after a few weeks I was confident enough to order the queen size for myself.
Before considering this mattress, read some of the "negative" reviews. I did, but after the twin size was nice I decided to risk it and purchase the queen. For me, that was a mistake. Way I see it, you've got a 50/50 chance...
I usually like a firm mattress but this was too firm. I bought it three months ago and finally realized that my back aches may be due to the mattress. So I purchased a memory foam 2 inch 3 lb density mattress overlay and instantly felt the difference. Much softer but not too soft.
This mattress is amazing I purchased a full a year ago because I loved my boyfriend's , it's so amazing my mom bought a queen for her self. Laying on this mattress will literally heal your body! I like a firm mattress and my mom likes a soft but we both love this one because it's firm but then it forms to your body which makes it feel like heaven!!
Great Mattress! I would've gave five stars if the packing wouldn't have ripped and my mattress wouldn't have a stain. That's a delivery and packing issue, but it's a great product.
Update: after a few months, we are still in love with this mattress. Best sleep I have ever had in my life. Go ahead and get it!! I will say that if you live in high humidity environments, the foam does become softer. We are in GA with average humidity and it is perfect for is. But I would recommend researching how your environment will affect the density of the foam.
So I was a bit skeptical about purchasing a mattress online, but after reading the 100's of reviews on this mattress I thought, How can so many people be wrong? I decided to purchase, and here is my experience. We received the mattress in a very short time, 4 days to be exact (ordered on Wednesday evening, arrived Monday morning). I purchased a platform bed to go along with this mattress, as we were upsizing from a queen to a king. The mattress arrived in great shape, and was vacuumed sealed to about 1" thickness, then rolled into a large tube like shape. Once we removed the outer packaging and exposed it to air, it inflated to full size almost instantly. This really was a neat thing to watch. We allowed the mattress to expand for 24 hours, but after the 24 hour mark we could not see a difference in size and it measured to a full 12 ". So we decided to go ahead and sleep on it. At first, the mattress was very firm. There is two sides to this mattress, one is just the white cover and the other is a grey side that has the zipper to remove the cover for washing. I accidentally placed the mattress with the grey side up then decided to leave it that way to see if it would be ok. It was waaayyyy too firm. After an hour, we flipped the mattress and realized there is about a 2"-3" soft foam on top of the dense foam that eliminated all of the firmness we were feeling on the other side. The feeling of this bed is hard to describe. It is soft and comforting, yet firm in all the right places. Moving from a spring mattress to foam, it has been an adjustment. I have adjusted well, but my husband says his butt and belly sink in and his feet feel awkward because they feel like they are elevated above the mattress. But know, this mattress is medium-firm. It is not soft and fluffy and a bed of roses. It is supportive, yet you feel the mattress molds around you. We are almost 1 week in, so I am hoping that our results stay positive! For the price, you are not going to get a better mattress. If you are wanting a PosturPedic, then skip this mattress and spend the $1500 on one. There is a difference in the price for a reason. This bed is great for Memory Foam beginners and those looking for an inexpensive option to comfort and support. If you are still sleeping on a spring mattress, its time to give it up and move on.
Initial Reaction: I. Freaking. Love. This. Mattress.
Now, let's not get too ahead of ourselves, I only recieved the thing yesterday. But I am in mattress heaven. I am a 30 year old, 5'6", 125 pound female who has been sleeping on the same coil spring mattress since I was 19. For the past I-don't-even-know-how-long I have not been sleeping well. I'll wake up in the middle of the night tossing and turning and cannot go back to sleep. Maybe once every three nights I would get a good-night's sleep. But, overall, I've been one very tired, very grouchy girl. Needless to say, I decided it was time for a new mattress.
Now, I'm not gonna lie, I had probably every 12-inch, full-sized memory foam mattress on Amazon "in my cart" at one point. I just couldn't decide which to pick. Ultimately, I came to this conclusion: Buying a mattress online without trying it out first is a GAMBLE. A big one. Now, I figured I could afford a $270 gamble much more easily than I could a $450 or $600 gamble. If I didn't like it, that would suck. I'd be mad, but at least I'd only be out $270 and not $450-$600. I'd be mad (Hello, single teacher here! I don't have deep pockets!), but I could survive it. And, given the reviews, ratings, and specs on this mattress, I decided to go all-in.
I'm feeling like I should hit up Vegas now or something, because it seems my gamble has DEFINITELY PAID OFF. This mattress is firm, but not too firm. Goldilocks-style, you know? Just right. Firm enough for sleeping on my back, soft enough for sleeping on my stomach or side. Every part of my body sinks in and is supported evenly -- the key word here being "supported." It fully supports ALL of me. And, for a girl with a butt my size, that says a lot. Generally my lower back, just over my butt, gets little to no support, because my big ol' hiney is taking it all. My upper back and butt make an arch and my lower back between gets left unsupported (like a foot with a high arch in a shoe with no egg). Lumbar support is my BFF. When I first laid down on my back on this mattress I really and truly felt little tingles in my lower back. It was like it had never felt the support before and it was cheering for it. Happy back = happy me. And on this mattress, I'm happy on my tummy, my side, and my back. I'm just... Happy!
Here's what I should note: I am a single girl and my adoration for this mattress is based solely on that. I have no idea how it would hold up if shared.
As far as pictures go, you can see pictures of the mattress from the product description, so I decided to add pictures of the packaging. The box it came in was a little beat up (and its ink got ALL OVER ME, so watch what you're wearing when you haul that box around!), but the mattress was still secure in its plastic wrap inside. While nothing was wrong with my mattress, I could easily see how others might get damaged in shipping. I guess that's just another gamble you have to take. And it was a little hefty and awkward to maneuver, but I managed to get it to my room, on my bed, and inside my mattress protector all by myself (and I'm no He-Man!).
Do I think you should buy this mattress? That's your gamble to take.
I unfortunately had to deal with the large items department to return this mattress twice as i received defective or not as advertised mattress twice.
I didn't notice any smell chemical or otherwise.
comes shipped in a bag that was easy to open and remove.
Bad: just about everything else.
Soft, but probably too soft. my three year old is enough weight to make it nearly compress to the box spring. maybe just two defective ones?
The packaging said made in china, but not really surprised.
The first mattress only expanded to just over 5 inches at the edge, and might have a peak around 6.5 or so in the center. (see picture)
The 2nd mattress only reached 4.5 inches and it had some sever deformities around the edges. I've shared pictures that show how only the middle sagged and never expanded. one corner was still flat and wouldn't expand. the inner edge that was wrapped the tightest (center of the role) was wrinkled and never recovered from shipping even well after the recommended 48 hours.
bottom line. I'l look elsewhere.
Update: after receiving a 2nd mattress with issues i purchased another one by visco kids from amazon. here is the link.
I just moved into my first (own) apartment and needed furniture. Sleeping on the floor is nice at first but gets old very quickly. I knew I wanted a queen-sized bed. Did not have a bedframe at first. Very surprised with the packaging, and to be quite honest, was skeptical about the comfort of the mattress (due to the low-profile nature... my previous mattress was a sealy pillowtop).
Immediately after unpacking, it aired out and measured just, under 6-inches thick. I slept on it that night, regardless. It was quite firm. Eventually purchased a used Ikea Malm bedframe and slid the mattress on top of the standard slats. It really does look quite nice. I've been sleeping on this mattress/bed for about 2.5-months now. I can't tell if I'm just getting used to it, or if it started to soften a bit. The mattress did seem like it contours and soften much better with time. Maybe its the slatted base too.
I recently went back to my parents' house and tried out my old mattress... I missed my new bed immediately.
Take-away message: Comfortable, but fairly firm at first (compared to a pillow-top). Modern-looking with a platform-style bed. Gets more comfortable with time. Slatted frame base may help with even weight dispersal and allows the bottom of the mattress to "breathe".
I really enjoyed this mattress for the first year, year and a half. Then my lower back started hurting, and about the same time my wife started complaining about her left shoulder hurting. This is the side she sleeps on. She slept in our guest room bed for about 2 weeks with no shoulder pain. Then came back to our room for the last week she has been complaining about her shoulder again. Well, it's been about 2 years now. Today I spent a lot of time examining the matress and observed that it was flimsy like a marshmellow. I actually sink in to it without the firmness and support it had when I first purchasec this mattress. This would explain my wife's shoulder pain and my back ache.
Just received this 8" twin version yesterday and am already very happy with what I see. Am letting it expand for the full 48 hours recommended before sleeping on it, but by touch it feels nicely firm and has a good tension to its surface already. The picture I've included was snapped less than 15 minutes after unwrapping, and the unwrapping was simple. I did NOT need to use a scissors to open the package. Also, there is ZERO odor. Shipping was quick. I'll update this review once I get a sleep or two under my belt with it. But so far, looks excellent!
UPDATE: Okay. I've slept on it and it is exactly what I wanted! A very firm mattress that provides excellent support. Again, this was pretty much full size within 24 hours and expanded quickly from the start. Also, again I will state for the record, there was ZERO odor with this. Just a great, great product!
SECOND UPDATE: And just for the record, per the info the came with the mattress, the actual dimensions are 75"L x 39"W x 8"H.
A YEAR LATER UPDATE: So. I've had this mattress for a year now and... I still love it! There has been no deterioration of the firmness over time. No odor. It has been perfect. I am very happy that I purchased this particular memory foam mattress and if and when I need a larger size, this brand will be at the top of my list of considerations.
Just had my first night sleeping on it! It was great, so comfortable. I think it was the best night sleep i had in a long time. One small issue I had was with shipping. I chose one day shipping with Saturday delivery becaue I'm moving in my new place on Saturday. It didn't arrive. So I had to sleep on the sofa for two miserable nights. But this has nothing to do with the mattress. It's all ups' fault. Amazon was really quick to refund me the shipping fee so that's good. Now back to the mattress. It came in a box which means it is easy to handle. A bit heavy but I had no trouble getting it to the third floor by myself. Unpacking is very easy too. You just need to be careful only cut one plastic cover (there are two) at a time. I accidentally cut both at the same time so the mattress was getting inflated in the middle of it, which didn't cause much problem though. Since I'm starting off in a new place, I have a bunch of other things to build and assemble. Unboxing the mattress might just be the easiest task.
People warned me against buying a mattress online and I was skeptical about it myself. But equivalent product in local stores will cost at least twice as much. Eventually, after reading many reviews, I decide to take the risk and I'm glad I did. Now I hope this review will be helpful to you if you are uncertain about purchasing a mattress (this one in particular) online (Amazon specifically).
This mattress is MUCH nicer than any other memory foam mattress we looked at! I got this to go on the top bunk of my 3 year old son's new bunk bed and we are SO glad we went with this instead of the one at Ikea that was $25 more. This one is about 1.5" thicker than that one, but I felt like this mattress is much more dense than the other one. My son has slept on this mattress for 3 nights now and he hasn't woke up any of those nights (He is usually up at least once a night, so this is a big deal!). I really feel like he is sleeping so much better on this than he was on the traditional inner spring mattress that he was using.
I was pleasantly surprised at how fast it fluffed up out of the package as well. I pulled it out a day before we set the bunk bed up, but it was fully fluffy and ready to use within about 6 hours. It did have a slight smell, but it was MUCH more tolerable than a lot of other memory foam products that we've tried over the years, and it was completely dissipated within 24 hours. If you stick your nose straight to the mattress now, you might be able to smell it a little bit, but its very very minimal.
Edited to add: the zip off cover is a phenomenal addition! So handy for cleaning!
Overall, I'm SUPER happy we went with this mattress! I think we will probably be getting another one to put on our guest bed as well!
Wow! Best thing I ever did. I was having lower back pain every morning sleeping on a too soft mattress. Since I began using the memory foam, absolutely zero back pain. Love it. Like the way it was packaged and shipped too; environmentally conscience. No odor or anything, just unpacked it, let it expand and began using it. I'll never go back to a spring mattress. Thank you memory foam!