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IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Restonic is a classic mattress brand, founded in the 1930s. Over the past eighty years, they have been focused on offering a competitive product in the retail mattress space for a solid price. They offer hybrid, innerspring, memory foam, and latex mattresses and boast rewards from multiple independent associations including Consumers Digest Award and Women's Choice award. They also take a different tactic than many with reviews and showcase uncurated independent reviews on their Facebook account and website.
Based on our aggregated reviews and our scoring method, we recommend Restonic in this match up!
See Our Full Review of Restonic
Customer reviews can be sometimes difficult to find and make sense of -- especially with all of the noise in the industry. These mattresses, unfortunately, aren't scored as well by customers. There are still folks that love their mattresses, but there are many others with complaints. Read on below to get the details on the specifics.
Having a supportive mattress is really important to having a healthy spine and getting a deep sleep. If your mattress doesn't support you well, you are not likely getting the kind of sleep that you could be getting from a mattress that aligns the spine. Overall, most customers resonate with the supportiveness from these mattresses, but some had issues with them.
These mattresses offer good edge support, which is ideal for those who like to put weight on the side of the mattress. Some that are heavier and have larger builds may still experience some sagging along the edges.
Having a mattress that lasts is one of the most important factors to sleepers. We are all hopeful to find a mattress that would be just as comfortable day one as it is 10 years from now. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are considering using as your full time mattress, read over the specs and policies to make sure it will work for you.
Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. That said, overall, these mattresses are reviewed well by sleepers. However, there were some who didn't appreciate the feel. so research more below to consider your body type with the mattress specifications!
These mattresses are good with support overall. Though the rare sleeper reports that these mattresses aren't the proper firmness for them, the majority of reviewers describe them as having the right amount of support for deep sleep.
Edge support is really important for those that struggle with mobility or like to use the side of their mattress. Reviewers describe these mattresses as good contenders on edge support overall and they should do well for most customers.
Bowling Ball & Density Tests
Bowling balls are a good way at measuring mattress support and firmness These mattresses provide above average evenness in support across the surface, which means they should work with your body to align the spine properly.
Getting a long lasting mattress is important to every shopper, but because of the large amount of new companies making mattresses, it can be difficult for shoppers to find out. That said, by compiling all of the data on the materials, tests, and reviews, we've been able to get good information. These mattresses do a good job with durability for the average customer. Heavier folks may find these mattresses to be less long living.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
Man - half a year or so ago, I made the switch from my old innerspring Queen mattress to a new King memory foam mattress. The differences were staggering -- vastly superior comfort, quietness, no back pain, and I could enter / exit the bed without awakening my girlfriend when she was sleeping over.
I recently got the opportunity to review this, which I consider to be a 'hybrid' memory / latex foam mattress, and find it has a number of benefits over a conventional all-memory foam mattress, but a couple small drawbacks as well. Bottom line, I'm immensely happy with this mattress and consider it an upgrade over my older memory foam.
+ this mattress has superior comfort to an innerspring mattress. While it's a slightly firmer overall to my softer memory foam, I find this a plus. A pure memory foam mattress can allow you to sink so low that it's almost a challenge at times to change positions
+ to put it bluntly , the extra support and added bounciness make this mattress WAY better for sex. A pure memory foam is comfortable sleeping but can be too soft and allow sinking when you're on your knees / elbows, etc. The latex / memory foam hybrid design means you don't sink way down when you're on your knees during sex. This is a nice design upgrade
+ I find this mattress to be nice a cool sleeping, though my memory foam was as well
+ less unpleasant smell during the initial expansion phase vs. memory foam
+ the packing on this was superb. The box was well-sealed and the mattress itself was securely rolled in heavy duty vaccum-sealed plastic. This made it a lot easier to wrestle around vs. my memory foam, which was vacuum-sealed as well, but in weaker plastic. The tarp it was in had busted and so had the box -- so I appreciate the secure packing of my Brio mattress
- this mattress is more expensive than generic brand memory foam mattresses
- it feels a bit heavier as well, making it heavier to move
- being just a bit firmer than an all-memory foam mattress, there's just a touch more motion transference. While it is worlds better than a conventional innerspring, you don't get that total motion isolation afforded by an all-memory foam mattress
If you're looking to upgrade from a conventional innerspring mattress, I think the Restonic Brio is a good choice for you. You get the coolness, support, and slight springiness of latex with the 'sleeping on a cloud' feeling of memory foam. The Restonic's added support makes it superior for sex - which, while not the primary purpose for a mattress, is still worth considering. It's heavier and more awkward to move than memory foam (and both are more awkward than a conventional mattress) but I honestly find the comfort benefits to be well worth the tradeoff. This is a solidly constructed mattress, MADE IN THE USA, that combines a number of modern technologies to provide a superior sleeping experience. If you've never tried a modern foam mattress -- go test one (find a friend or a store). If you like the experience, then consider buying the Brio Restonic. As an owner of conventional, memory foam, and now the Restonic mattress, I can safely say that they've really got a 'best of all worlds' design with this mattress. 5 stars!
The Restonic Brio Mattress is a quality mattress for people who are looking for affordable medium support, but with the cradling forgiveness of memory foam. I reviewed the twin size.
I have slept on several types of foam mattress: the lowest end Tempur-Pedic, a mid-to-high end Tempur-Pedic, Classic Brands Cool Gel Memory Foam mattress (found on amazon), and a Serta hybrid mattress that has springs with a built-in 2 inch foam top. It's difficult to review a mattress, because everyone has personal tastes and needs when it comes to their sleep. I have found that the Restonic Brio provides a quality sleep if you're ok with the mattress providing some give in the support when you rest on it.
The Restonic Brio comes in a large box. My mattress had plenty of space inside because I think the full and queen sizes are packaged into the same kind of box. But these all-foam mattresses are much better for shipping/purchasing through Amazon than spring-based mattresses are. My box arrived on a very rainy day and it was left outside for a couple hours before I came home. The cardboard box was soaked. Luckily, the mattress was packed inside a vacuumed sealed plastic bag and was completely dry inside the plastic. Since it's vacuum packed, there is no air inside and the mattress is squished down to about a quarter of it's size. You will need to carefully cut the plastic bag and pull the mattress out. It will expand to about 90% of it's full size in just a couple minutes. You probably need to let it sit for another hour before it completely goes back to it's full mattress size, most notably in the corners. In my experience, all foam mattresses have a chemical smell and need to be aired out for a couple days before you can sleep on them. Amazingly, the Restonic Brio wasn't bad. There wasn't much of a chemical smell to begin with, and I just let it air out overnight and I didn't detect an odor afterward. The mattress comes with the cover already on it. I put some sheets directly on top of that (don't use a mattress pad with a foam-based mattress) and slept on it for 3 nights and took a nap on it as well. To provide some relative perspective, I weigh about 200 lbs and have a BMI between 24-25.
The Restonic Brio is very similar in feel to the Classic Brands Cool Gel Memory Foam mattress. When you lay on it, it has a noticeable give to it, but as you lay motionless, you do feel a little bit of a wrapping sensation around you. It is comfortable if you like a medium-level of support. I have minor lower back issues, and since I switched to a mid-to-high end Tempur-Pedic mattress, they have gone away. After 3 nights on the Restonic, I slept soundly, but my lower back was starting to feel a little discomfort after the 3rd night. This is because I like a firm mattress for my back. Even my low-end Tempur-Pedic is more firm than the Restonic Brio. Now, naturally, any Tempur-Pedic model will give you a much denser foam, but that comes at a huge cost increase compared to this mattress. It really comes down to what you individually prefer, and can afford.
In general, if you are looking to buy a mattress from Amazon, I do recommend going with a foam mattress because they do ship much better than springs. I would personally have liked to see a little more firmness from the Restonic Brio, but I can't knock it too much because it is relatively affordable, comfortable, and seems like it will hold up for years. If you want a medium-support mattress, I can easily recommend that you look into this Restonic Brio. If you need more back support because you have chronic lower back pain, I think you should look for something firmer.
I recently tried a memory foam for the first time with a memory foam topper. I loved it so much I wanted a full on memory foam mattress.
I had tried to use a memory foam pillow several years ago and I hated it. It was too hard and stiff. Because of that, I never had any desire to try a whole mattress made of memory foam. Boy, was I missing out. Having a chronic pain disorder, my hips would hurt so bad I would have to get up because I just couldn't lay there anymore. I wasn't getting much sleep at all. After getting the memory foam topper I never woke up with hip pain again. This mattress is perfect because it has a combination of latex and memory foam which not only allows for a pain-free sleep but also helps to keep me cool while I sleep. I tend to get hot while I sleep, so that is a big plus. This mattress is very comfortable for me. Much, much more comfortable than my old standard pillow top mattress.
This is a heavy mattress so you'll want to make sure you open it where you want it because it can be a bit awkward to carry around. It comes compressed for shipping and it doesn't take long at all for it to decompress. So far, I am very happy with this mattress. It looks nice and feels divine.
Okay, I have to say... this mattress is AMAZING! I'm relatively new to memory foam, only having occasionally slept on one at a friend's house. (First time was a few months ago.) His wasn't bad, I liked it okay. But this one is SO much better! It's quite soft and relaxing, but firm enough to provide good support.
I have the mattress on a wooden slat bed frame, and it's just great. The thing I was worried most was about getting too hot. I run hot in the middle of the night, I will typically wake up to kick off the covers, with my old box spring and traditional mattress, but I haven't had that issue with this one! I find I toss and turn less, which is such a plus for me.
The look is quite nice, it's sleek and modern, and the cover of the fabric is great. The mattress seems really well made, like it'll hold up for a decade at least. It breathes really well, it's so comfortable, and I find I'm already sleeping well.
This is my first foray into the world of memory foam, and I'm never going back! I have absolutely no complaints. I'd highly recommend this mattress, and I'm definitely sold on this brand.
This Restonic mattress looks great, has minimal off-gassing smell when opened, and gives perfectly adequate support. I'm giving it four stars instead of five because, for us, five stars means This Is It, the best choice you can make in the price bracket. We recently reviewed a Zinus twin mattress, and besides being cheaper across all sizes was also heaven to sleep on. That one we gave five stars.
We recommend the Restonic Brio mattress, but we do not think it is the end-all be-all in the category. The quality is there, it has a cool surf pattern on the surface, and it arrived intact and as advertised. If they float the price down to the $600 range, bump the rating up one star. In the current $800+ range, we rate it:
We've been using this Restonic Brio Mattress (full size) for my 10-year old daughter's bed and I (Dad) have been sleeping well on it. Why am I not sleeping in my own bed you ask?...daughter likes to sleep with Mommy...Daddy swaps places and falls asleep peacefully on a couple of pillow pets. I wasn't complaining in having a new mattress in my room..err...my daughter's room since this was replacing a 25+ year old mattress with some lumpy spring that seem to poke in all the wrong places.
So back to the Restonic Brio mattress. First off I was very impressed with the shipping. The last mattress I had delivered to my house was a coil/spring king size mattress...it arrived sealed in a plastic bag but was fairly scuffed up from the travel...the sealed bag had some rips and some of the actual mattress had scuff stains and tears. Not this Brio - the beauty of memory foam is that this thing came compressed/sealed in a cardboard box that was maybe the size of a dishwasher. I opened up the mattress and it uncompressed to full mattress shape thus prompting my wife to say 'you will never ever get that mattress to go back in that box - trash that box, rake the leaves, put away the dishes, blah, blah, blah, etc, etc'.
I was impressed with the actual mattress quality - nice fabric, durable stitching, sleek euro type look. But bottom line___ mattresses are for providing a comfortable night's sleep...my daughter and I have both logged some nights on this mattress and I'm happy to report that we both get a good night's sleep on this puppy. This is the only memory foam mattress in our house but I've slept on other memory foam mattresses. I would say that this memory foam/latex combo is a bit firmer than typical memory foam mattresses I've slept on but still in the 'medium' range of firmness...ie, my king bed spring/coil mattress is a bit firmer but I don't have any back problems (yet) so either works fine for me. Temperature-wise this mattress stays cool enough for me...no issues there.
So overall, I like this Brio mattress (especially compared to the 25+ year old one it replaced). I like the way it came nicely shipped. Good quality. Attractive design. Comfortable night's sleep and doesn't overheat. Tonight I will sink into my mattress to be cradled the way only memory foam can do, I'll snuggle up with a couple of pillow pets, maybe even eat a couple of rolls of Smarties from the night stand drawer and wash it down with a half drank Capri Sun that is still lying next to the bed. At current price of $725 not the lowest price relative to various competition but a solid good quality choice - 4-STAR rating from me in consideration of price/value.
This Restonic Brio Mattress is just perfect, the quality of this mattress is some of the best I have come across. The mattress I received is queen sized, and measures 80 inches x 60 inches x 10 inches. This mattress arrived compressed, but once it was let out of the packaging it fluffed up to its natural size. This mattress is excellent and doesn't sink when someone lies on it, but rather it adjusts to the body on it. This mattress provides true comfort, and I like it a lot, it came at the right time (since I had a queen sized bed base, from amazon too), so this mattress will now complete the new bed.
On a side note, when this was opened, it was left to air for a while before using it.
This mattress is wonderful, it came to our doorstep and was so easy to set up. It is the best mattress and so comfortable. Worth every penny.I highly recommend it. This one is for our son and we are thinking about getting a king size for us !!
The memory foam provides a very natural feeling of support to the body. It's easy to get comfortable in a variety of sleeping positions but it is also easy to get comfortable for reading in bed. I have chronic pain in knee, hip, back, etc. and this has helped give a little ease to these problem areas. I'm not saying it took all my problems away but a significant improvement in staying comfortable in bed through the night, less tossing and turning, relaxed muscles and reduced pain in joints. Now imagine how great it will make you feel if you don't even have any of those health concerns! Either way, it's a great night's sleep once you get used to the feel. Took me a couple of days to truly get used to but loved it from the first time that I lay down for a little test rest! At first the little bounce is a different feel compared to other mattresses.
The mattress I bought was not even 10 months old before it started sagging, I've turned it many times, it does no good. The warranty is trash, It cost to much for the company I bought it from to take it back. Never again will I buy your products. My husband is blind and has fallen off many times. We don't sleep well, trying to keep from falling off the edge. Paid extra for the protection on a bed that's trash. I'd heard of you for years and thought you were a better company, it would be nice if you could change my mind and tell everyone something better.
I went to visit my sister a month ago. She have a restonic mattress in the spare bedroom. I told her that I slept very well in this bed. She explain to me about her restonic mattress and why she prefer the gel instead of foam. It make a lots of sense because I wasn't like sinking in that bed. I bought few years a go a mattress with a very tick pillow top but since I try restonic at my sister place, for sure it will be the next one on my list.
I got a Restonic mattress about a year ago, as far as I know it's still under warranty, the very top of the mattress, the top layer of material that has all the decorative stitching in it has all come undone around all the stitching leaving the foam exposed, they were contacted and photos supplied and they will not stand behind their product. The main sleeping surface is coming apart after not even a year and is just going to get worse, this even happened while being covered with a mattress cover, I will never buy one of their products again, that's ok, one bad review is worth lots of lost sales, they should have stood by their product.
The mattress is doing well. I just have a difficult time falling asleep. Sometimes I rest pretty well and other times I don't. It's an age thing I suppose? I purchased the mattress in hopes of it helping me get a better nights sleep. I guess it was for a duration of the time I slept, rather than getting a better nights sleep?
We have only had it a few weeks. It was really firm the first week but that is getting better. Also we get very hot at night but we are not giving up yet.
No more tossing and turning to get comfortable, very satisfied with my mattress
We've had our restonic now for 8 years and it still like sleeping on a cloud I would not have another mattress with another name other than Resonic for the rest of my life!
This is one of the lumpiest mattresses I've ever owned. We tried to use the warranty as it is very lumpy and has indentions but since it's not a 2"indention in every area only in some, they wouldn't honor it. Will be the last Restonic that we purchase.
The first couple of nights were sleepless as mattress slept very firm with a lumpy feeling at legs and middle of back. After first week, horrible sleepless nights turned into sweet slumber! We love our new mattress. With the coils that are individually wrapped it is truly a buffer for movement. My hubby outweighs me by 100 pounds. When be moves around or exits the bed I am not aware of anything happening! The man I bought the mattress from told me there would be an adjustment period. He was right and I am so thankful we stuck it out! Great mattress, great sleep, great life!
I’ve had it since June 2015 and the mattress just feels better and better. Nice product!
My mattress when I first got it was so wonderful but now I find the area I sleep in has sunk a little too much. I have been waking with a backache so I don't know if the mattress is doing what I hoped it would do. I have turned the mattress numerous times.
I purchased a Restonic mattress back in March and I must say my back aches and leg problems have come to a halt. I actually sleep through the night for first time in years. If you can't sleep and wake up with a back ache every day, please go get yourself a new Restonic mattress. Its worth every penny you spend on it. Why have sleepless nights when you can have great nights rest and wake up feeling refreshed and pain free. The only thing i don't like about the mattress is that the pillow top cording around the top of mattress appears to be pulling away from the fabric and making it appear as though it will come apart. That part i do not like.
Both of us are enjoying the mattresses very comfy.
so far so good - no complaints at this point.
To be honest, I am very disappointed in this new mattress. I wish there was a way to get my old Restonic of 23 years back. It was so comfortable but we felt after that length of time, we should get a new one and I am so sorry. I sin k into thios one and I don't feel that it is firm at all. Can you do anything to replace it? Do I have a faulty one? Also, I almost slide off the edge when I am putting socks on. I prefer the old type of mattress with the edging for this. Why did they have to change this??
It's amazing how a good mattress can change your life. A good night sleep dictates how productive you can be the whole day. My Restonic is like sleeping on a cloud, no more waking up with back pain, sore shoulder or feeling short changed on sleep. We waited way too long to buy a new mattress, and so glad we purchased the Restonic. It was in our budget, and have recommended it to all our friends. Thanks Restonic
This is a very nice mattress for the price that I got it for. I would buy one again.
Found an up front and honest bed store owner who has sold Restonic for 25 years. Why? They are the most durable mattresses on the market. As he stated, "All mattresses that are enjoyed in the showroom start the same, how soon they fail in your bedroom depends on what lies in the middle between your head and feet. Let me introduce you to the Marvelous Middle”. I now have my first Restonic. A Hybrid Signature Plush. I got a 25 year warranty, a bed that I believe will last longer than those other brands, and I want you to avoid going down the same road I went down for a decade by letting commercialism effect your decision. Sometimes better is not what is being sold on television with lovable sheep, but by what folks who would rather have you sleeping on quality than quantity. Glad to be part of the Restonic family.
Still enjoying wonderful night sleep. Recommended restonic to daughter and son in law they love their new mattress!
Bought the king mattress from a local furniture store. Had it 3 months when we noticed that it was caving in and staying indented where me and my husband each slept. It's one of the most comfortable mattresses we've ever had but became uncomfortable and unsatisfying when we were stuck in that one spot Bc if we tried scooting over, our bodies rolled into that indented spot. We fought with furniture store to pick it up and it got restuffed by the makers. Hoping there are no more issues.
Great company, outstanding service!
Originally I thought the mattress was great, but now I wake up every morning with a pinched nerve, plus we have a ridge down the center of the mattress.
Check out the Restonic mattresses at www.atlastsleepsystems.com , The cushion firm is the best mattress I have ever laid down on. I shopped every store in our town and laid on over 100 different mattresses and the Restonic @last cushion firm blew away all the compitition. I couldn't be more happy with my Restonic.
We had our old mattress for over 15 years. Replaced with Restonic mattress and have been very pleased. My only complaint is that it's hard to get out of in the morning because it's so comfy.
No inner-spring mattress will ever solve the middle hump problem, but it's already here, two months in. Otherwise, I sleep beautifully.
I can't remember the exact date but we purchased this mattress no more than six months ago and it is already sagging. My husband only weighs 150 so I don't understand why it is sinking already. The mattress was great for the first month we had it though.
We have had our mattres for almost 1 year and we still love going to bed!
Excellent value and so very comfortable.
I love my new bed. With medical issues the ability to elevate both head and feet are perfect for me.
We purchased a restonic mattress a few years ago. We have had to buy a foam pad due to the indentions that have formed from where we lay at night. My husband and I are not large people and I feel that the mattress has not held up.
our mattress is under warranty and we we're trying to het some help because it is sagging and losing its structure