Slumber Search is supported by readers. Some links on Slumber Search are referral links. If you use one of these and buy something, Slumber Search may make a small amount of money. More info.
IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Resort Sleep offers a mid-range/mid-price memoryfoam and gel mattress. They sell almost exclusively on Amazon and some of their reviews complain about misadvertised width and misrepresentation of where the mattress is made. Although there are plenty of good reviews, please do your homework -- there are plenty of high quality mattresses for similar prices that don't involve the same risk.
Based on our aggregated reviews and our scoring method, we recommend Ikea in this match up!
See Our Full Review of Ikea
Using customer reviews as a guide can be great for discerning shoppers. Unfortunately, customers don't always have good things to say about these mattresses. Some feel cozy and comfortable, but others don't feel that way. There are more details below to study if you are considering buying.
These mattresses offer above average supportiveness, which is ideal when you're looking for a mattress to cradle your hips and shoulders. That said, some reviewers have mentioned support issues in reference to their bodies, so mull over the reviews to make sure that your choice is going to work for you.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses have good resistance, but heavier folks may experience some contouring.
Sadly, these mattresses don't always get love from customers on durability. While some customers found them to be comfortable, others found that quicker break down than others. Make sure to take a look at the specifications, warranty, and reviews before buying.
Customer reviews are sometimes hard to make sense of -- especially with some companies focusing heavily on protecting their reputation. These mattresses, unfortunately, don't score as well with customers. There are still those that love them, but many others have complaints. Learn more details about the mattresses below.
These mattresses get mixed feedback from customers on support. Though there are some that prefer the feel of these mattresses, others have found these mattresses to disagree with their backs. If you like these mattresses, make sure to look at the specifications to make sure it will agree with your body.
Edge support is essential to those that like to lay close to the edge of the mattress. Others don't really feel its that big of a deal as long as they are comfy sleeping. These mattresses may not offer the kind of edge support that lasts so make sure to do added research if it is important to you.
Mattresses with lasting comfort are amazing, but not always easy to find. Unfortunately, these mattresses are not well rated when it comes to durability. This means that some customers may experience that their mattress lasts longer than average, while other customers find their mattress to break down quicker than expected. If you have a wider frame than average, make sure to do some more research because you may be at a higher risk for durability issues.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
Ok, I know that was a lame headline but this mattress is a dream. Here is how it went down. The delivery was 2 days early (free shipping 3 days). It arrived wrapped in plastic rolled like a tightly rolled sleeping bag. This concerned me at first as I thought it it was much thinner than expected. However upset n opening it expanded to the promised thickness (this is my first memory foam mattress, so that may be a duh statement if you have ordered one before). It isn't too heavy for an average strength person, but I would recommend two people maneuver it on've open. It feels like a cloud and i just love it. It comes with a memory foam pillow (it was a nice surprise, but a detailed l may have missed in the discrption. I think you will love it.View More Reviews
So we got our queen size mattress in 3 days (In Hawaii). The box was the length of a queen bed, but it was rolled up like a log. It unrolled and expanded. The free pillow is great. I want to get another one. It's not too big like my other pillow that keeps my head tilted forward when I sleep. My old mattress was sagging in the middle so both my wife and I would get a sore back after sleeping on the bed. This mattress had great support and is rather firm. Part of that may be due to the mattress cover (since our little ones sometimes climb into bed with us). We ended up getting a 3" mattress topper and it was perfect. I think that's the route to go. Not much you can do if it feels too soft. It's not hot to sleep on either. Very happy with the purchase.
HERE'S THE THING ABOUT MEMORY FOAM MATTRESSES: The heaviest part of your body is from your shoulders to your pelvic region. That part of your body sinks in more than the rest of your body. So, your head and your legs will be higher once you settle in a memory foam mattress. Whether it be on your side, on your back, or on your stomach. Your body is going to make a C shape whichever way you sleep. If you sleep side by side with someone, this effect only becomes worse as more weight is added to the middle of the bed. I'm 6'2" 210lbs, my gf is 5'4," maybe 130lbs. We create a big valley in the center of a memory foam bed that is very uncomfortable to sleep in. This would be an ok bed if you were sleeping alone possibly, and I only say possibly. We are going back to a nice pillow top. Nothing against this particular bed, because it is a decent bed for the price, I just don't think memory foam is the way to go simply because of the "C" effect that it causes. However, the memory foam pillow that came with it was absolutely fantastic. I just don't think the success memory foam has in pillows translates to beds. I hope this helps.
I was a little apprehensive about ordering this item but I read so many good reviews, I figured why not? The mattress was delivered on time and not damaged by fed ex. That's a plus. Unboxing the unit was easy. Be careful when cutting open the plastic mattress cover. Lay unit on your box spring before cutting as once it starts to rise and fill itself in, the mattress becomes hard to handle.
I found the mattress very comfy and surprisingly I slept very well the first night. The foam pillow was a plus. I read negative reviews regarding this foam pillow but I have no complaint. The pillow I currently have is so soft that my head sinks so far in that I have to fold the pillow in half there for sleeping with my head tilted all night , almost always waking up with neck pain. I woke up the first morning feeling super. No neck pain. No sleepless night as always. My husband however said he sank and felt as if he was touching the box spring itself. I am 5'3" and weight 150. He is 5'7" and weighs 250. I am hoping the mattress had time to expand itself while we were at work. I'll see how it goes for him tonight.
The only thing I found weird about this mattress is that the length of the foam mattress I'd about 2" longer then my queen box spring. And about an 1" wider. Must be defect or the company that made this mattress has different queen sizes they abide by. Not sure. No worries though. I'm not bothered by it. Beside the extra length, there is no complaint on my end. I would recommend.
Two twins ( for a King) easier to change sheets, lighter, arrived together. Opened, laid them out in spare bedroom to " air out and to regain its form". Comfy nights sleep that night and has been since. Been about 3 weeks, great results. Extra foam pillows were a huge plus. Thought I'd miss my plush pillow top. Nope. Paid big money, lasted about 4 years before side broke down, had no support. ( not very big people). Will never use pillow top or big name brand again. They don't " make them like they used to"!
Husband is severely arthritic. Never sleeps thru the night. Oh my, how life has changed for both of us. Full nights sleep and restful at that.
Would highly recommend anyone try these products. Had questions, promptly answered, by Dan. Very impressed. Thanks, guys.
This is the best mattress I have ever owned. I know people who spent a lot of money on memory foam mattresses and said that mine feels the same. It is very firm. I was not sure if I was going to like that the first night. But I woke up the next day feeling like I slept like a rock. I have been getting some of the best sleep ever and haven't been waking up in pain. It took some getting used to but now I can't imagine sleeping on anything else. The price and quality of this mattress cannot really be beat!!!! Also, I am using this with the sleep master platform bed frame and mattress foundation. One of the ones you do not need a box-spring for. It works great and was so inexpensive to piece this together.
Recommended for the quality at the affordable price. I found out about this mattress from an article on scoliosis. I was worry it will still be too soft for me but it actually has good support and was comfortable to sleep on.
Areas to improve:
Wish it has handles on the side. It is big, thick and heavy, was not easy to grab and adjust it after unpacking. It expands almost instantly.
The Queen size I got didn't quite fit my queen bed I got from ikea. It's a bit too long, didn't tuck in the frame...no big deal, just wondered why.
I would have given it a 5 but the box was in pretty bad shape by the time it got to me. It did get to me in 2 days it was light weight easy to get up to my room. I didn't smell anything weird when I cut the plastic off and it filled out pretty quickly. I was expecting a firmer support, but it's still extremely comfortable since day one my sleep has been better and my back is not as tense from before I don't toss and turn anymore the pillows are a nice bonus super comfortable I definitely recommend this product
I have to say my son was having back pain for a long time. His old mattress was only 3 years old. It was also expensive. One of the reason I didn't want to get him another mattress. He kept on with back pain, so I went online and research on mattresses. I came across RESORT SLEEP COOL MEMORY FOAM. I read all the reviews and I said " ok..let's give it a try. My son is so "HAPPY" I ordered the Resort Memory Foam. He's been sleeping very well on it. One of the things I noticed also, no ODOR!!! I am telling you I had memory foam mattress before and it smelled bad. This product had no strong ODOR or SMELL. Also the mattress goes on well on the bed. (platform). We are satisfied with RESORT SLEEP 10 inch Cool Memory Foam. One more thing, the mattress stay cool. I have good sheets on them, ...my son loves his bed!!
Mattress was folded in half then rolled and wrapped up tightly in an even a smaller box than my twin mattress bought separately from a different brand. Upon letting it aired and plumbed as instructed, disappointment hit! The mattress is extremely plush and NOTHING as described. I weight 105lbs. and I am sunk in about 1/2 way down on the mattress. I tried to turn to my side and my arm goes numb after less than 4 minutes. I am sunk badly into the mattress no matter the position - my back or side. Quite surprised to see this mattress gotten awesome reviews! Is this a case of defective product? I can't chance it and just return it. Can't risk a bad night sleep and frequent visit to the chiropractor.
I purchased this mattress based on the overwhelmingly positive reviews and because of its affordability. The mattress is firm yet comfortable. I had bought a foam topper in anticipating I would want a little more softness and have since discovered I don't need it it at all. Even the pillow is nice. I am very pleased. I would make this purchase again.
What a great mattress, and at a fraction of the price of name brands. A bit firm, but that's comfortable to me.
Came compressed in a plastic wrap, once the wrap is removed it expands to full size in no time.
Also, there is no nasty rubber smell like other memory foam mattresses I've had.
Works great with my adjustable bed base.
The free pillow is very nice too.
Just got this delivered yesterday and I am letting it fill to its correct size as I write this so I haven't slept on it yet. I have added a photo of what it looked like when it was delivered yesterday. Also the smell that people are talking about when you unpack it is there but it isn't very strong at all. The free pillows are a complete joke they feel as though the are filled with popcorn..not even suitable as a dog pillow. Very fast delivery.
I have 3 nights of sleep on it, wake up virtually pain free less and less every day, I was having to take a sleeping medication but since this mattress I will wean myself off of them..... crazy I know .... but close to being magic..... my wife suffers from RA and other medical conditions she too has had a wonderful sleep experience
Literally, the best sleep I've had since a back surgery in 08!!! I'm usually up and hurting at around 3am, I've been sleeping until 7 since this mattress was delivered!!!! WOW, IM INCREDIBLY HAPPY WITH THIS PURCHASE!!!!! Ultra fast delivery and awesome price. I can't ask for anything more!!!!
This Mattress is the best choice, replacing a sleep by number that is over 20 yrs old. I wish I would've bought a long time ago. The price is definatly right.
I'm sleeping better now. The mattress seemed a bit firm at first, but conformed to our bodys shortly. No pressure points at all.
We have been using this for about a week now, and would recomend to anyone interested in a good nites sleep.
I live with chronic illness and the pressure points in a regular mattress cause me pain. I could immediately tell the difference on the first night. Well worth the price and i wish i had thought of it sooner. More than pleased with this product.
This mattress is nice, came in a box had a little damage to the box but the mattress was just fine, everything matteress an pillow ultra comfortable really nice! Expanded to the right size an all. First night was great slept really well and I think its all gonna get better and better! Happy with quality an all around look feel comfort of the mattress.
This arrived yesterday, and I can't be more pleased with the quality and comfort. It took shorter than expected to expand (I received it in the afternoon and slept on it that night). There was absolutely NO odor at all from the mattress. The only a article with a slight odor is the bonus pillow that came with it (seriously - it does expand - not as fast as the mattress - give the pillow time). I purchase the Amazon basics sheets with this an seriously had the best sleep in a long time. It's not soft, but it's not firm. I consider it in the middle, which is what I was looking for. This has a quality of mattresses four times the price (I've been shopping for a while). The cover (comes on it, will zip off) is really convenient for washing. Go for it!
My old pillow-top mattress was nearly 13 years old and it was time for a change. I had friends who'd bought foam mattresses and one who had bought one of these and recommended it to me. Don't let the price fool you, this is an incredible buy! They sell these on their own site for much more but here, at this price, you don't get the 100 Night Trial.
Everything was as the seller described. It arrived in its (relatively) small box. I removed it, put it on the box spring and slept on it that night. It has taken a little getting used to because it's not "springy" like the old, traditional mattress was. It's also a little firmer than some of the reviews give it credit for but that was a good thing for me. On a firmness scale of 1 - 10, I'd give it a 7-8 but it's not "hard" at all. The foam really does give nicely for hips and elbows and whatnot. It also sleeps cool, a must for me. I would recommend this highly!
For the money, it is an amazing bed. They shipped Prime to Hawaii.Which was rare for queen beds on Amazon. I paid over 2k once for a bed from those high end stores. This one is better. Went to bed with back pain last night. Woke up with none. My opinion is that this is a medium softwise. Love it so far. Photo is before deployment. Buy this bed.
The mattress is very comfortable and conforms to your body as you sleep, which really helps reduce the pain and discomfort in my pressure points. I've tried other memory foam mattresses in the past, but they do not do a very good job of supporting me and eventually, I just ended up returning them. This mattress is definitely a keeper.
The Resort Sleep Mattress is doing a great job with both support and comfort, and it doesn't make me feel stifled during warm weather. And as a double bonus, this mattress costs a fraction of what I paid for my other memory foam mattresses and traditional mattresses as well...this was shocking, but certainly a welcomed surprise. And I love the pillow too, very nice. I highly recommend this mattress for those who value a pain-free, blissful night's sleep.
We've had a Sleep Number bed for many years and it's been a great mattress. I had to add a topper because I have Fibromyalgia, then recently my husband has had major problems with a bulging disc and the SN bed didn't help his back at all. He couldn't get it blown up to be firm enough for his back, and often woke up in the mornings unable to walk. We started looking into getting a different mattress, and I've been reading reviews on every different kind. I just couldn't bring myself to spend thousands of dollars on a mattress that may not work. I decided to give the Resort a try after reading all the reviews, especially ones about people with back problems and who talked about the fact they didn't feel excessive heat as my husband tends to give off lots of heat and we live in the South. So far he loves the mattress. His back has been great, he's slept really well, doesn't feel hot and sweaty, and he's thrilled with the way the mattress sleeps. I've felt comfortable, so we're pleased. I'll be back in six months or so to give you an update as we've only had the mattress a few days.
This mattress is so awesome! We have been using memory foam since I met my husband almost 10 yrs ago and discovered the mattress in his truck was a cheap spring mattress. He had no idea he had other choices. At the time, I was merely looking to change it to a foam mattress but then discovered memory foam toppers. He could not believe the difference! Since then the industry has upgraded to integrated memory foam in with dense foam such as this one. This 10" is 2" deeper than our last one and yes, it is that much better. Highly recommend.
Coming from a guy with Rheumatoid Arthritis, this bed is the greatest thing ever. Not the greatest bed ever, but the greatest thing ever. I sleep like a baby and wake up without joint pain. It's extremely comfortable, regulates my temperature nicely, and provides firm support that holds you in comfortable positions throughout the night. The bed expanded in about 12 hours, and has not sunken in at all over the last few weeks of use. Assuming this holds up, I may be ordering another bed for my college room as well.
This review is being written after less than a week so durability is one aspect that I cannot comment on. That being said, the mattress has exceeded my expectations. It is medium to firm and conforms to your body giving excellent support to all parts yet you have the comfortable feel that you are on a flat surface.
My wife and I slept well on it and this might be one of the most comfortable mattress we have been on.
Set up was easy but a clear label indicating which side of the mattress should be up would have been helpful especially with the king size. Although the mattress appears to inflate in one hour or less, we allowed it more than 24 hours to insure that it was as close to 100% expanded as possible.
The mattress is priced very reasonably and the added pillow was a nice bonus but one pillow for a king sized mattress is not enough for two. ( Suggestion to Resort Sleep include 2 and adjust the price or place a coupon in the box so customers can order another one if they like.)
Over all I would rate this amazing mattress 5 stars and would recommend it to anyone seeking a new mattress to improve their sleep.
I have scoliosis and googled a bed that would be good for my spine. This bed popped up on my searches, so with the price, I decided to give it a try. I have been sleeping on a pillow top mattress for years, knowing that a soft bed is not good for my back. I received this in the mail FAST and got a little nervous when taking it out of the vacuum sealed package. As it opened, I almost started thinking this was another thing I wasted my money on....but I had to give it a shot since I was already in too deep. It came with a pillow that some have reviewed as flimsy and no good, but I slept on it anyway. I woke up renewed. My neck wasn't in pain. I rolled right out of bed, after being sick for a week, and I finally had some energy. I was the most rockin nurse at work that day, others even made comments about how quick I was moving! This old lady (early 40's) just needed a new bed! I love it and will be getting my kid one very soon. Also, I usually wake up a little sweaty with that old bed, but not this one. Love it! Now I just need to get a platform for it, since right now it is sitting on top of my old box spring.
UPDATE 12/18/2015 - The only reason I did not give this mattress a one-star rating is that it seems to be well made and the description did state it is a 7 to 8 on a 10-point scale (1 being the softest and 10 being the hardest). But in my opinion, it is more like a 9.5!
I really tried to like this mattress and I gave it a couple weeks before I left my initial review (which was a more positive one at the time). I thought maybe I just needed some more time to get used to the firmness of the bed, as it is firmer than anything I have slept on before (including my last memory foam mattress that I used for several years, which was soft and supportive) But then a few days later my troubles really began. I started waking up in the mornings with horrible lower back pain. The pain would subside later in the day, only to return once I slept on this mattress again. I tried a topper on it and thought that would take care of the problem, but then I started getting aches and pains in other areas of my body. I decided to remove the topper and try sleeping again just on the mattress. I could not get comfortable no matter what position I was in. I got on my side, with a pillow between my legs, and dozed off. I woke up a short time later with an aching shoulder, hip, and leg on the side I was lying on.
Today, I went to a store and purchased a new mattress because I just could not stand to sleep on this one any longer. It was hurting me badly!
There are a lot of positive reviews on this mattress, which is what helped me make the decision to purchase it. I don't understand how it can have such positive feedback, because it is the worst mattress I have ever slept on. And I like a firm mattress! But I don't want to sleep on something that is like sleeping on a slab of concrete. Memory foam is supposed to relieve pressure points. But this mattress seems to push back against you with all its might!
This mattress has broke me from ever again wanting to purchase another bed online. From now on, I want to try it before I buy it. Now I am stuck trying to get rid of this thing. There is no way I can roll it back up and ship it back for a refund. The seller did offer a full refund when I messaged about my experience with the bed. But again, I cannot deal with the hassle and expense of shipping it back. I will have to try and sell it locally.
This is our second purchase of this mattress. First was a guest for our spare bedroom and now a king for the master at our vacation hone. I expect to purchase a third for our home in Indianapolis soon. Very pleased as you could guess. Glad I did not waste my money purchasing a more expensive brand.
As a followup..We did purchase a third Resort sleep 10 inch memory foam mattress for a home in Indianapolis I have to say just like the first two I now turn I think only because of habit, not because I am sore. We have two more bedrooms and I expect my total purchase will probably be a total of five mattresses! Great product great service fast delivery couldn't expect anything better.
Bought this matress a month ago...at 1st it was really hard to get used to...our old matress was a pillow top and I loved it but it was starting to sink in the middle and make horrible noises getting in and out of bed...with my new matress no noise..no sinking..and I don't get up hurting in the morning...it is a very very very firm matress...so far so good...not getting 5 stars because it is a little too firm but for the price you can't beat it
I bought this queen mattress and the 14" Zinus bed frame for our son's college apartment. He has a bad back due to a car accident, sports injuries, stress and may have some arthritis. He had a horrible time sleeping on the mattress in his previous furnished apartment.
He is a big guy, 6', 200 lbs and his body temp runs high. He says it is the most comfortable bed he has slept on and it does NOT sleep hot (can be an issue with some latex mattresses). He loves it. His roommate also needed a mattress, tried it and ordered one for himself as well.
By not needing a box spring, it is one less thing to buy and gives you valuable storage space beneath, which is so needed in a college apartment. We did order an anti-slip rug pad (to go under the mattress and on top of the frame) to help the mattress not shift on the bed frame, as the frame does not have any side rails to keep the mattress in place.
This was purchased as a gift for my daughter. She handled bringing the mattress and setting it up on a bed frame by herself. This is no small achievement when you're five ft two. She earned that superb first nights sleep! She reports that it is very comfortable. I will definitely be purchasing a second one soon.
There was a very slight chemical smell on set up but it faded quickly.
It's pretty neat to order a bed online and have it shipped directly to your front door. It's crazy how they can compress such a large bed to such a small size. It rolled out fine and popped up to size. When I first laid on it I was worried because it was as hard as a rock. You do sink in and I don't have any complaints. I have been sleeping on the bed fora couple of weeks now. I'm a side sleeper and have sciatica pain so I'm really sensitive to pressure zones. I haven't had any issues with pain or discomfort.
This mattress is very comfortable. I have been sleeping on spring mattresses for 60 years and I was hesitant to buy a mattress online and a foam mattress. So glad I finally made the decision to purchase because I love this mattress and it the price made it a great deal!! Soft yet firm enough to make for a very comfortable sleep.You won't regret making this purchase!!
This arrived very fast and once I took it out of the box, it didn't take more than an hour or two to take full form. It is a bit firm, so if that's what you're looking for, this is your bed. It also came with a bonus memory foam pillow, which I wasn't expecting so maybe I missed that somewhere, but I love that too. Also pretty firm. There was no smell upon opening the box which I believe I read in some reviews that they smelled something but the odor went away after a day or two. I did not experience any of that. I slept on the bed a few hours after opening. It's very good quality and I would recommend it.
Love this bed. It has the right combination of comfort. I prefer a firm mattress, and this meets that expectation. My daughter (no back issues yet!) prefers a softer mattress, and she too thinks it is perfect. Can't explain that, but that's the truth. I bought the mattress for a guest room but we each took a night to try it out, so I fully expect it to be perfect for any guest. Also, there is no smell whatsoever upon opening. I had lots of questions, and the customer service was impeccable. I received responses almost immediately whether I sent my email at 10:00 a.m. or 10:00 p.m. And the price can't be beat! I tried one mattress that was twice the price and not nearly as comfortable. And the price gets even better when you factor in the bonus memory foam pillow. I recommend this mattress and this company enthusiastically!
I am a two time buyer of the Resort Sleep Queen Memory Foam mattress and highly recommend it! I bought my first memory foam mattress for my home. I had been experiencing hip pain from my old mattress and after sleeping on the Resort Sleep mattress my pain went away. The price is great for what you get. I had looked at more expensive Tempurpedic ones, but could not bear the high cost and the uncertainty if I would like a memory foam mattress or not. Based on the reviews and price of the Resort Sleep mattress I decided to give it a try and am so glad I did. I will never go back to sleeping on a pillow top/coil spring mattress again. I was so pleased with the mattress that I bought another one for my parents guest room. At home my mattress is set up on plywood and at my parents it is on an old box spring and must admit that I prefer the plywood setup.
I needed to get a foam mattress for a small city apartment with a narrow spiral staircase. I ended up getting this Resort Sleep mattress in a pinch because the foam mattress I had ordered from another company didn't get the delivery day right. Essentially, I needed a foam mattress delivered in under 24 hours and Resort Sleep was able to make this happen. It was inexpensive so I figured if it were bad, I'd just get another mattress later. Well, it is probably one of the most comfortable mattresses I've ever slept on! I have 2 high-end mattresses in my home that cost over $1500 each and this Resort Sleep mattress is WAY more comfortable than either of them! Amazingly, it's not even on a box spring! (Just on some bunky boards.) I am middle-aged woman with a wonky back so I'm not one of those people who can sleep on anything, either. I am actually going to give away one of my fancy mattresses at home and replace it with a Resort Sleep mattress.
I can't say enough good things about this mattress! The packaging was perfect and manageable, even for someone with a smaller frame and some neck problems. I'm a stomach and side sleeper, and for the first time in my life, I do not find myself tossing and turning to relieve pressure on the usual areas, such as ankles, hips, and shoulders. My neck feels better than it has in years. I tend to sleep very warm, and this mattress seems to alleviate that. It inflated beautifully within the first 24 hours, and there was no disagreeable smell. I love this mattress so much, that I have recommended it to quite a few people that I know are shopping around.
Firm and slightly conforms to your body. The paper that came with the mattress said to give it 24 hours to puff up and take shape. I let it sit on the floor for two days as it didnt look like it was fully formed in the 24 hours. There is a slight odor that has gone away after a few days. Im told this is typical of these types of mattresses. . Wasnt expecting this kind of quality for the price. Pleasant surprise.
It came with a free pillow which my cat took over while it was puffing up. Since I didnt plan on using it anyway, he now has a comfy place to sleep too.