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IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Lucid mattresses have been selling mattresses online for almost 10 years and they have a wide variety of gel memory foam, hybrid, and latex mattresses. By selling mattresses by differing thicknesses, they offer a wide variety of mattresses in different firmness ranges, while using the same materials in essence. While customers like the price of these mattresses, there are some who experienced issues with sagging and durability. Those that did the best reported using the mattresses for temporary solutions.
Based on our aggregated reviews and our scoring method, we recommend Lucid in this match up!
See Our Full Review of Lucid
Getting to the bottom of customer reviews can be a relief when digging through all the noise when shopping for a mattress. Unfortunately, customers don't always have good things to say about these mattresses. Some feel cozy and comfortable, but others don't feel that way. If you are pondering buying one, take a look below for more specifics.
A mattress that supports your body is what matters to a healthy spine. If you have a bed that doesn't support you, you are probably not getting the best night of sleep. Most customers were happy with the support from these mattresses, but some had issues with the feel.
These mattresses should do fine on edge support for most, which is ideal for those who like to put weight on the side of the mattress. Some folks that have larger builds may still experience some dipping along the sides.
Sadly, some customers don't love these mattresses for their durability. While some folks describes them as comfortable for them, others describe problems with comfort over a short time. If you are considering, make sure to read more reviews and go over the return policies before you buy.
Customer reviews can be difficult to get at and even harder to understand -- especially with all of the marketing being done by companies and retailers. Customers, sadly, don't give these mattresses as high reception as others in the industry. There are still those that love them, but many others have complaints. Get more details on the specifics and hear from customers below.
Some customers describe feeling good support in these mattresses, but others have had problems with the support. For those that have back pain already, do some added research to ensure the mattress fits your body.
Reviewers have mixed concerns about edge support. Some folks have reported good amounts of comfort throughout the mattress, but others had issues with sagginess towards the sides.
We all want a mattress that lasts 10 years or more, and when our mattress is painful after only a few months, we feel cheated. However, finding lasting comfort nowadays is a real challenge. With more types of products than ever before, some brands aren't investing as much in quality. With these mattresses, some reviewers had problems with longevity Not every customer experiences durability problems, but do some extra reading to make sure that your choice works for your body.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
Fantastic delivery.....the mattress arrived in two days. We laid the mattress out on the platform for the bed and patiently waited the 48 hours for the mattress to expand. This 10'' mattress expanded to 9 1/4'' on one side and 9 5/8'' on the other side which, although is less than a 1/2'' differential, means that the mattress is not level. This also means that the mattress does not fill up its cover, which is intended for the full 10''. I scoured foam mattress websites and this mattress was advertised to be 'medium firm' and is the firmest mattress Lucid offers. Unfortunately, the mattress really isn't all that firm at all. It's a fine mattress if you don't mind the baggy cover and a spongy mattress.
We have a double mattress made by Dormia, which is firm and we like. We were trying to find that mattress again, but couldn't seem to find it. After reading all the product literature we could find, we thought this was the right mattress.
I'm trying to return it, but, of course, this mattress that expands after the box is opened will not fit in the box it arrived in. I'm having difficulty returning it because it needs to be returned in the box it came in.....
On the other hand.... I finally was able to return the mattress (which was no easy task packaging, etc, and we had to bundle it and wrap it in plastic) and Amazon was great and timely in issuing a refund.
MOST COMFORTABLE MATTRESS EVER. If you are thinking about a foam mattress, buy this one. BUY IT NOW.
This is the second one I've bought. The first one had to be sold because I was moving and couldn't take it with me. Sleeping without it for a year and then getting a second one really proved how much more comfortable this is and how much better I sleep on it.
With both of them, there is a definite smell because it's foam and it comes vacuum-sealed and rolled in plastic. The smell will happen, it's just a fact. But in neither case did it linger or ever become so strong that I thought it was outrageous. In both cases I opened the mattress, let it expand, and slept on it that night without any smell issues. If you're pregnant or super-sensitive to smells, this might set you off, but after a day, I didn't notice a smell anymore at all.
The delivery is fast and it's really easy to just unroll it onto your bedframe and let it expand into its final shape. And moving it around once it is expanded is pretty simple too. It's not the lightest mattress but I don't find it any more heavy or cumbersome than a traditional spring mattress.
We're talking about having to upgrade to a queen or king size when we move again and I will absolutely be buying either of those sizes in a lucid memory foam.
This was a bad purchase. The bed just sinks into a hole no matter how many times you flip it around. It destroyed my back. And the warranty (which says it's 25 years) wasn't true. I had contacted the company within 2 months pf purchasing the mattress and got no where with them.
Couldn't sleep comfortably on this mattress. Instead of fitting to my body - it simply sank to my body. Perhaps its me, I need a firmer bed - if that's you - don't get this (1,000 years ago I owned waterbed - its something like that - maybe better when I was 20 - but not now in 40s).
if you remove the fitted zippered cover, there's tiny shards of what looks like fiberglass or something. It kind of scares me to think about it.
Would not buy this one again. So we just deal with it and bought a sealed waterproof cover for it hoping we never have to remove the cover again.
After 5 years, there is certainly 2 'dipping' spots on each side (We rotate the mattress 4x each year but you can only swap it 180 degrees and can't flip it). I find it very difficult to sleep in anywhere but the depression (it'll be like sleeping on a hill). I don't notice it if I lay directly in the exact center though. I think after 3 years I should have bought a different one (supposed to be warrantied for 20?)
I thought initially that having a bed shipped to the door of my new house instead of using my old one would save me a headache. It turns out I was wrong as this bed has broken down in less than 1.5 years of just me sleeping on it (I'm a 200lb athletic built man). I would expect more from a bed, but I should have known. Next time I'll choose a Costco bed as they have better warranties. The bed has broken down on both the right and left side. It fills almost as a mountain range separates me and the other side of the bed because the edge has sunk so much. I can not sleep on my stomach as the destroyed support hurts my back. This bed may as well be an airbed. Just because it has good reviews does not mean it is even nearly as good as a $500 bed.
Make sure you air it out before using it, and use the proper base (you want a base specifically for memory foam beds). These beds can carry some heavy fumes if you don't air them out enough, so make sure if you're chemically sensitive to give your bed plenty of air-out time.
When I received mine (full-sized) I took it out of the plastic and let it air out for about a week before using it (this gives it time to "fluff" as well), then I covered it in a mattress protector (plastic) because I'm more sensitive to the smells. But the mattress feels WONDERFUL. I've not slept so well in ages. It was perfect for me, and took care of my back issues. But again, you may have to cover it well if you're extremely chemically sensitive.
I purchased this mattress in October 2015 and the bed frame recommended for it as well. The bed was fine for 6-8 months and then began to sag on the sides and I am the only one sleeping on it. I basically have to hoist myself up to the middle of the bed so I don't feel like I'm going to roll off the bed. I've been having quite a bit of trouble sleeping lately and I think that it's because while I'm sleeping and turn over I feel like I'm going to fall off. The middle of the bed feels the same as when I first purchased it. I guess that you get what you paid for.
I've shopped & procrastinated about buying either a memory foam type mattress or a "sleep number" type mattress for several years. After years of tossing & turning from side to side ( I'm a large framed [read ex-football player/coach] man) on our inner-spring bed, I finally decided to give this bed a try because of the price - $239.99, plus ~$80.00 s&h. for a queen size mattress. Should have done this a long, long time ago. I still roll over once or twice per night, but not on the nearly houly schedule I used to keep. We've only slept on it 2 nights. I'm not totally ache free in the a.m. but I'd have to say an 90% reduction in morning ache & back pain would be about right. If you're thinking about a memory foam mattress, don't keep putting it off. These inexpensive mattresses are great! Lucid mattress - $239.99, shipping - $81.80, good night's sleep - priceless!
Hands down...this is THE best mattress I've ever owned. My sister has a genuine tempurpedic bed and it's basically the same thing. Although hers came with a box spring and this is JUST the mattress itself, mattress-wise, hard to tell the difference. This one is just a tad firmer than the bed she owns but I like firmer mattresses to begin with. I've never slept better in my life before getting this thing. I used to have trouble falling a sleep at night if I took a nap during the day, but this bed alleviates that issue. Also, I don't wake up with any weird pains anywhere on my body. I wish I would have known about this "steal" sooner...
We have shopped, and shopped, and shopped for mattresses and I have never seen a deal this great even at the discount places or the places with defective mattresses. We bought this mattress for our little boy who is in a torso cast (to treat his scoliosis) to help him be more comfortable at night. I might also grab one for our guest room at this price.
Just wanted to update my review after using this mattress for the past 6 months. At first I was a little skeptical since it was firmer than the mattress I normally sleep on, but I LOVE it. I often fall asleep in my son's room (where this mattress is) and if he is gone for the night I sometimes sleep in his room instead on mine so I can sleep on this mattress.
For the past four months, I've slept upon a large, granite slab. People called me grumpy, troll-like, "unpersonable" in interviews. Last night I fell asleep upon this cloud, like the backs of soft puppies; a thousand daisies cradled me like an infant. Sleep beckoned me like a warm, familiar friend, breathing life back into my tired soul. Today, I awoke as a new person, 99% certain I have discovered the cure for cancer, pollution, and old people smell just from a single night of glorious sleep upon this heaven-sent Lucid 10" Memory Foam Dual-Layered Mattress. What will tomorrow hold? Will I find a renewable energy source? Save an endangered species? Lead the way to world peace? All I know for sure is that my night will be filled with ecstatic slumber.
Note: If any of you have ever slept in a jail cell before, it's basically the opposite of that.
This mattress came rolled up (compressed). It has a soft white cover which can be unzipped and washed, I think. It was heavy but I was able to lift it by myself and drag the box up a flight of stairs. I have never owned a memory foam mattress before so I was expecting it to be lighter. When I got it upstairs, I removed the packaging, and unrolled the mattress, which decompresses into its original form.
The mattress is as supportive as my regular mattress. I consider this one to be firm. I would recommend this mattress. There is an odor which is similar to latex paint, but it is fading. I have been sleeping on this mattress for a week and it I love it.
I was not really sure what to expect when this mattress arrived. Thankfully it did not take long for us to know we made a good purchase! This mattress is firm yet soft and comfortable at the same time. We went ahead and bought two of them at this bargain of a price and both are very comfortable! Don't hesitate to grab one of these up. I switched out a $1,800 mattress for one of them I got and am so glad I did! If you are wanting a better mattress but don't want to pay an outrageous price, then I suggest one of these!
Absolute heaven! I bought this mattress for my Freightliner Cascadia, and although the size was too wide initially I was able to easily cut off a few inches using a kitchen knife to fit my sleeper perfectly. When I first laid down on this mattress I could not believe the difference from my previous mattress, it made my previous mattress feels like a bed of nails in comparison. This mattress sleeps just as good or even better then my $2,000 mattress at home. I had a 2 inch memory foam pad that I bought from Walmart to help my old mattress that I added to this mattress for overkill effect and now it feels as if I'm sleeping on a cloud. I'm 6 '3 260 pounds, this is just my opinion but I think this is a great mattress initially I'll have to see how it holds up down the road
This was a terrible item. Quality was lacking and became very, very uncomfortable after a short amount of time. The price may be low - but I do not recommend this item. Thumbs way down.
This mattress is wonderful. I first purchased two queen-sized mattresses a couple of years ago for my kids. I was a little iffy about ordering them, but knew that with Amazon's return policies, it was worth checking them out. I had no idea how I'd ever get them back in the packaging if they turned out to be a disappointment, but I ordered them anyway. Fortunately, I never had to figure out re-vacuum seal a queen sized mattress back down into a small box, because these things are great!
They do have a sort of funny smell at first, but nothing horribly offensive. We just opened up the windows and let them air out as they inflated. The short-term smell was worth putting up with, in order to have such a comfy mattress, at such an affordable price. My kids were thrilled, and so excited to have a bigger bed. Especially my son, who is so tall that his feet no longer fit onto the twin bed we were replacing.
That was over 2 years ago, and the mattresses are just as good as the day they we unpacked them. There are no dips or uncomfortable areas, just wonderful, comfortable mattresses. This past autumn we set up a spare room for my in-laws, so they could come stay with us for a couple of weeks, and we knew we had to have another of these for their use. Again, we have had a wonderful experience, and are pleased with our purchase. My mom came over and reclined on it to try it out one day, and was shocked at how great it was for the money, and has determined to replace her own with one of these.
My mother and father-in-law were both surprised at how comfortable the mattress was, as they knew how much we'd spent on it. I'm sure they were a little worried about sleeping on it, and having sore backs for two weeks. Instead, they were both pleasantly surprised at how well they'd slept, which was just as well, if not better, as they did on their own brand-new $1500 pillow top mattress. I'll certainly never go back to a traditional mattress.
So far my husband and I love this mattress. It is on the firmer side, yes, but it still fits to your body and is still comfortable. Otherwise you'd sink right through it. After having it for over a week it's definitely a lot more flexible so it will get better over time. If you want more of the memory foam "sinking into" feeling I'd suggest a memory foam mattress pad topper maybe 2-3in deep, but it's not necessary. I'll update this review if anything changes.
This bed is great. I think it was a total shipping weight of 67 lbs. Heavy, but not terrible for one person to carry. Used two people to take it up the stairs to make it easier to navigate. Quick set up, in the box is just the bed and some plastic wrap. I didn't think it needed to wait 24 hours to be used, but I still did anyways. Wow, this mattress is great. It isn't a 5 star mattress compared to $1000 mattresses, obviously. But for the price you pay, this thing is great. I am not sure how long it will last, I have only had it a month or so. But for the price, if it does only last a couple of years I will be happy with that.
I regret nothing about purchasing this. Prior to buying this I had a $600 spring mattress, this is far more comfortable. I really feel like a get a better night's sleep on this thing.
I must admit that I did not know what to expect when I ordered this mattress. I did know that similar mattresses like Tempur-Pedic sell for over $1,000.00. I also knew that my 10 year old innerspring Sealy mattress was killing me. I hurt every morning when I woke up.
I shopped everywhere; locally, as well as online, including E-Bay and Craig's List. The price was what caught my attention. It was $100.00 less than the best price I could find. That made me skeptical, because you get what you pay for. In looking at other memory foam mattresses online, it seemed that memory foam mattresses were a good item for scam artists..... if you have looked, you know what I mean.
What eased my skeptical mind with this particular mattress was the 20 year warranty. I saw NO other comparable warranty, so I purchased it.
Once again, when UPS delivered it, I had my doubts..... it came in a box. I began wishing I had not bought it, but carried it upstairs to my room, and opened the box, figuring that I had to put it together, or something. Turns out that it was just rolled up very tightly, and wrapped in plastic. We unwrapped it, and it started expanding quickly.
The first night sleeping on it was unbelievable! I slept like a bear in hibernation! But the best thing was that I was not hurting the next morning! I would recommend this mattress to anyone looking for a good deal on one. It really surprised me in more ways than one.
This is a very well manufactured mattress. The mattress will mold a shape to your body cavity and reshapes itself after you get up (memory foam). I did not experience any oder of the foam as stated in other reviews. The mattress went from 2.5 inches to 8 inches in about 8 hours and expended to the full 10 inches in 30 hours. I was able to donate the old mattress to our local furnature bank. I am well well satisfied on this purchase, it arrived in a few days from the initial order by Fed Ex.
As other reviewers have stated, this is indeed a firm mattress. Being a fan of softer ones myself, it took a little adjusting. I still plan to invest in a mattress topper eventually for that little extra snuggle factor; however overall, for the price and convenience, you can't beat this mattress. If you need a bed fast, at a great price, just get this one. I would prefer a bed that's a little on the firm side than one that'll sink in the middle after a short time anyway. Also, if you're used to innersprings as I was, this might feel a little weird for you too (ie. it doesn't bounce- obviously- memory foam) so no jumping on the bed. Darn. But, as far as memory foam mattresses go, this is tops.
I have had this mattress for about 2 years now. I originally purchased as a temporary bed until I could afford something better, but I will never sleep on anything else again. This mattress surpassed my expectations. First impressions are that it might be too firm, but don't let it fool you. I wake up in the same position as I fell asleep and have NO aches or pains....ever. I was also concerned that over time the mattress might "break-in" or sag where I sleep - this hasn't happened. The bed still feels like the first day I bought it. If you think you'll get more for your money by spending $1,000+ on a name brand memory foam mattress, I challenge you to try this first. You won't be disappointed. The protective cover is also a nice touch. It is soft and velvety, not crunchy or cheap like some other protective covers. Over time if the fabric pills just flip it inside out and throw it in the wash.
This was my first real memory foam bed. This is firm very firm. Took me a while to get use to it. Not a bed meant for side sleepers as you do not sink into the bed. I am now using it as a guest bed. Smell goes away in a couple of days in a well ventilated room. comes in a vacuum roll and it is easy to move around compared to a traditional bed. Price cannot be beat here on amazon.
My daughter recently moved out taking her bed along for the ride. Unfortunately this left an empty spot and nowhere for guests to stay. We decided to size down to a Twin XL instead of her queen. (1) Because it takes up less space in my office and (2) Although we want them to be comfortable, we don't want them to be "too" comfortable (lol).
The LUCID 10 inch memory foam Twin XL mattress arrived in a rectangular box that was manageable even by myself. It weighed about 49 pounds, but I was able to get it up 2 flights flipping the box end over end. Once out of the box, it was double wrapped in plastic. You remove the first layer that will allow the mattress to roll out flat. The 2nd layer, once removed, allow the mattress to expand. One word of advice... the mattress rolls out upside down, so flip it before taking the plastic off. Although my Twin XL was easy to manipulate fully expanded, I can imagine the larger mattresses would not be (floppy and squishy).
Yes, the mattress smelled initially. We had it in an upper bedroom with the ceiling fan going on high. After about 24 hours the smell was gone and I could "dress" the mattress. I felt it inflated completely and laying on it I thought it was very comfortable. I am a squishy bed kind of girl and wondered if this more firm mattress would be a no go for me, but I could see sleeping on it. I wanted it a little firm as I set the bed up sideways to look more like a day bed (wanted people to be able to sit on it and not fall in).
Sleep test... my daughter came home for a visit. She is also a very squishy bed lover, so again I worried. Her first night she slept "eh, ok". Her second night was much better and she said that it was just a matter of getting used to memory foam compared to her spring mattress. Overall she liked it and would recommend it!
Excellent quality. No horrible odor like some reports. HUGE FIRM COMFORTABLE MATTRESS! Better quality than the mattress selection at Sleepys. This mattress was a huge gamble for me and I am glad I did it. We are very pleased. I think I am a bed snob. I love to sleep and I love to sleep on comfortable beds. We spent over $2000.00 on a Stearns and Foster Mattress and personally, this LUCID by LinenSpa 10" mattress is better than any mattress I have ever slept on. My daughter is in heaven. I know where I am sleeping tonight. Can't wait to purchase the 12" king Sized for hubby and I.
These beds are very good beds, and represent some of the best value for the money in mattresses. The beds take a few days to reach full depth. We had bought these for ikea malm bed frames, because these mattresses are better quality than ikea's cheaper mattresses and full depth. The depth is important so it fits sheets without pulling off (important for kids beds where it is a challenge to get them to make the bed in the first place). Unfortunately ikea full frames are 53" wide and these mattresses are 54"+, even when fully expanded they still curve out in the middle. The difference prevents the mattresses from fitting down in the frame. I had to fabricate a 'box frame' out of 2x3's and the bed support slats to push the mattresses up almost flush with the top of the bed frame. Not a big deal since I enjoy my occasional home improvement projects...
The beds are definitely comfortable. I may consider getting one for ourselves in addition to the kids in the future. I could see if you were a sleeper that rolled a lot these would not work for you. When you sleep you create a depression that wants to re-center you when you try to rotate. Likely consistent across all foam type mattresses though. The kids have been super happy with the upgrade from traditional twin spring mattresses.
Would buy again, and have two of them already.
Up until I purchased this mattress, I'd suffered from headaches, severe back aches, and general soreness every day - and I'm only 27! After sleeping on this mattress for only a few days, the difference was remarkable. No more back pain, little to no head aches, it was amazing! I wish they sold it in King size - I'd buy it on the spot to place in my other bedroom. Some reviews mentioned an odor, but I did not experience this, and the mattress swelled up just like it said it would when I pulled it out of the box. Absolutely worth the money, I'd suggest it to anyone.
Great mattress. Bought the twin for a college apartment. The mattress came rolled in plastic inside a box- which fit easily into the back of my Honda pilot (with a bed frame and a dresser as well!). It's not super heavy- I lifted it with my daughter, but my son, who is 6'3", could carry it by himself (when in the box- outside of the box it's unwieldy, because it's big, and fluffed up). When we took off the plastic and unrolled the mattress, it quickly puffed up- and became 10 inches. Initially it looked about 3"- which is how they get it in a relatively small box. BE CAREFUL when unboxing it- there are lots of large silica gel packs in the box- a few of ours had broken and there were little pieces everywhere. We heard them sliding around, and opened the box outside (thank goodness). We didn't find much of a smell (we thought there would be, and were leaving it alone for a few weeks to air out) but I didn't notice much at all- so my daughter could have used it the same day. The mattress is thick, and very comfortable, and comes with a nice cover. It fit the twin frame we got on Amazon perfectly. I could not be happier with this purchase. Loved the packaging. Love the product.
I had recently purchased a "memory foam" bed from Amazon and had to return it because the bed had never fully risen to the height it was advertised at and the bed was just too darn uncomfortable. So you can imagine I was worried about my purchase of yet another item from Amazon. To my much needed surprise the bed is extremely easy to remove from the packaging and had risen to true size within 12 hours! The bed is so very comfortable and the extra long size is magical (I have a boyfirend that is 6'6") and his feet do not hang off anymore!! The price is very reasonable for the quality and it comes with a 25 year warranty... BUY THIS NOW!
i have been sleeping with a mattress and box spring for way to long, ive been wanting one of these since i first slept on one at my moms house. when i started to look up mattresses i decided to look at this one. one it is a 10 inch memory foam mattress. besides that it comes with a nice 25 year warranty. it comes delivered my fedex and it surprisingly comes in a fairly small box. the mattress arrives flat and rolled in plastic and inside of the box. when you remove it from the box it has to sit flat on the ground for 48 hours so it can become the size that it is supposed to be. i recommend doing that in the room that you are planning to use the mattress in because once it is at its original size it is a pain to move it. ive had it for a few months now and im in love with this mattress
LUCID 10 Inch Memory Foam Mattress - Dual-Layered - CertiPUR-US Certified - 25-Year Warranty - Queen
I was in need of a twin bed mattress, and needed it delivered quickly. I was super happy to find this great buy on Amazon, and with my Prime membership, I received it with free shipping in a few days to my door. Can't beat that! The mattress was tightly packaged in a box, and when In opened the mattress's plastic covering, it started expanding almost immediately. Within 2 hours, it had expanded to the full 10 inch depth, and was ready to sleep on. I did not notice any chemical odor that some other reviewers noticed. The only thin g I would change is that the little bag of dehumidifier's(?) had broken, so when I took out the mattress from the box, they spilled all over my wood floor. Since they are clear, it has taken me almost a month to find them all, and I am still finding 1-2 daily. But, that is a small price to pay fore this great mattress! I was happy to experience great sleep from the very first night on this mattress. I'll definitely purchase another one if my bedding needs change again.
This mattress gives the most AMAZING night of sleep! I had a memory foam mattress years ago and I was so sad when I got rid of it. BUT when I bought this one OHHH MYYY GOD! It is like I am sleeping on a fluffy cloud EVERY NIGHT! Nothing is better than a good nights sleep and at this price you can afford one for everyone in the house. I know I definitely feel spoiled every night that I get to sleep on my mattress.
I was shopping for a new mattress for months, because my old one was causing noticeable back pain and some twinges/cramping. I'm notoriously cheap and a determined bargain-hunter, but even I was a bit skeptical about a king-sized memory foam mattress for such a low price compared to the competitors. However, I've been sleeping on this bed for 3 weeks now, and I can honestly say that I did not sacrifice quality or comfort at all. I would have given it 5 stars, but (as other reviews have stated) this should not be described as a firm mattress. I didn't want a firm mattress though, so it's perfect for me. The best part? Not a bit of back pain or even a single twinge since I received this bed!
UPDATE: I've been sleeping on this bed for over 18 months now, and it's held up perfectly- no loss of firmness, shape, anything, it's still 100% as good as the day I got it. I love it. It's the best money I have EVER spent. Don't waste your money on a more expensive one! I've sent a few friends links to the listing and they've bought it too
I purchased this to replace a spring mattress that came with abedframe that I got on craigslist. It was new, but definitely not luxury. After a year or so, I decided to start shopping around for something that would be comfortable, yet affordable.
After browsing Amazon (my favorite place to start), I came across this highly-rated mattress and, based on the reviews and the price, decided to give it a go.
With prime, I got the mattress a few days after I ordered it. I popped it out of the box and let it expand in the living room for 48 hours (as indicated). I think it was fully expanded after 24, but I let it go the whole time just to be sure. It comes in a box, wrapped in plastic inside, and has a removable mattress cover that is very thin (but does the job and is easy to remove and clean).
I didn't think to remove the plastic covering while it was expanding, and when I finally went to put it on my bed, got hit with a smell akin to paint when I tore open the plastic. It was very strong and gave me a headache just like I get when I'm around fresh paint (like when I repainted the walls of my house). I left it on the bed with the window open and fan on, and after a day the strong smell was gone (totally gone after 48 hours... should have done this while I was waiting for it to expand).
After the smell was gone, I added my sheets (they fit perfectly, which matters a lot to me since I hate when they slide off the corners) and blankets and climbed in... HEAVEN! Like a cloud that you're not afraid will dissipate and drop you to earth. As I lay there, I felt my aches slowly leave my body, and pretty soon I was waking up. I NEVER fall asleep that easily! This is definitely a winner in my book.
I'll check back in after a while and add an update.
Great deal, firmer than I expected. Not a problem. 25 yr. warranty. No more mattress and box spring sets. We replaced a king with a king and used the memory foam topper we had to soften it a little. Well pleased with Lucid customer service I talked to prior to purchase.
everybody who knows about our bed is jealous for what a good price we got it. and it feels great
I did a plethora of research before purchasing this product. My wife and I had been sleeping on a spring mattress for 5 years that was starting to sink to the middle, so we decided to purchase a new bed for ourselves for Christmas. I didn't really know which way we should go, but I knew my parents had a Temperpedic and love it, so I figured we should try memory foam. The only problem is I am 27 and cannot quite yet afford a mattress of that stature at this point in my life. I came across Lucid on Amazon early in my searches and it caught my eye right away. We have been sleeping on it for a month, and it has been the greatest investment we ever made. For the whole king bed (mattress, frame, sheets, skirt) we spent less than $500 and it has been worth 3X that much! I will touch on a couple points that I read in reviews and give my thoughts:
Several reviews spoke of back pain early into their experience with this bed that subsided. In one review the guy mentioned that it felt like a "good pain". I wasn't quite sure what that meant until I slept on the bed. I too had minor aching in my lower back the first couple weeks after sleeping on this mattress, but for some reason it did feel like a "good ache". I still slept sound and felt comfortable when lying in the bed, but woke up aching. Now, after a couple weeks, I wake up pain free and completely refreshed. It is like sleeping on a cloud.
Another major point in reviews is the stiffness of the bed. I weigh 165. My wife about 110-120. My weight allows for me to make impressions in the bed, which to me makes the bed feel softer than most reviews are giving credit for. The bed completely swallows me up and I feel like I am cradled in a little cocoon almost. My wife on the other hand is not heavy enough to force impressions in the bed. This is not to say that she doesn't think the bed is a completely heavenly sleeping experience, but what I am getting at is that lighter people will feel like the bed is a little stiff, but not too stiff and still extremely comfortable.
Last but not least that I read in a lot of reviews is the smell. The best certainly smells when opening. It isn't extremely pungent and didn't bother me a lot, but it is there, and definitely needs to air out. The recommendations with our mattress was to let it air out for 48 hours before sleeping on it. We being extremely excited to sleep in a new be only allowed a little over 24 hours of airing out time in a pretty poorly ventilated room as it is winter time and cold outside. This was probably a mistake as now our cover that goes over the mattress has a slight smell of the bed even after washing which causes our sheets to stink slightly as well. Nothing major, but you do notice it. Nothing to deter me from recommending purchasing this product.
We bought this mattress for our guest room. We just wanted an inexpensive, fairly comfortable mattress. FAIRLY comfortable was the goal - we don't want our guests to wear out their welcome! LOL .. We had the mattress for three weeks and our son was the only one that had slept on it. He said it was very comfortable. Last week my husband hurt his back and decided to sleep in the guest room because he said the mattress seemed to have more support than our Tempur-pedic. He felt much better after a couple of nights on this mattress. He did return to our Tempur-pedic but two nights ago asked if we could sleep in the guest room. Well, we have been there since! I think we are going to change mattresses and put the Tempur-pedic in the guest room. I can't believe this less than $300.00 mattress is replacing our $1500.00 Tempur-pedic of two years. Go figure! I think this is definitely one of the best buys on Amazon!
FYI, this mattress is delivered rolled up quite small. We unrolled it and let it air out and fluff up a day or two before putting the bedding on it. The smell dissipated within two days.
The mattress came compressed to make it easier to handle. Personally I was really glad it did. I did not notice any smell at all. It was firm and had us worried at first but after sleeping on it we have been loving it since day one. I wake up in the same spot I fell asleep in and feel totally rested. I can't see why anyone would pay more. I know the old saying "you get what you pay for" but I also know that it is not always true if you are informed. Sometimes you just get taken. My brother has one of those way expensive well known brands and neither one of us or our wives can tell the difference. They both wish they would have known about this one first. And both mattresses have a 20 year warranty. I would not hesitate to purchase this brand again.