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Idle mattresses are some of the most interesting mattresses-in-a-box to take the industry by storm. One of the key differentiators is that many models are double sided, which they claim make them more durable over the long term. Customers respond well to the concept and with memory foam, hybrid, and latex options and an impressive dual firmness option -- with two firmness options when you flip the mattress. With the recent addition of their Idle-Air adjustable mattresses, Idle is definitely a brand to consider.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Idle in this match up!
See Our Full Review of Idle
Keeping customers happy is a good first step in finding out if a mattress is going to be right for you. Reviewers score these mattresses very highly versus others. Do some more reading below to find out what customers are saying.
Support is extremely important to the overall feel of a mattress and whether it provides health benefits to the spine. Customers report that these mattresses help support the body overall. That means that these mattresses will support you comfortably.
Most sleepers are satisfied with the edge support of these mattresses. This means that the sides of the bed should be comfortable to most sleepers and the mattress will give you additional surface area to sleep on.
Bowling Ball & Density Tests
Dropping a bowling ball on your mattress is a helpful way of testing support. Customers report that these mattresses offer a good consistent surface, which is great for customers that are concerned about support.
Durability is the single most important criteria for buying a new mattress next to initial comfort. Getting up to a decade of use out of a mattress is well rated in terms of longevity. However, crafstmanship and material quality can be big factors on durability. These mattresses are very competitive when it comes to durability overall. There may be a slight decrease in longevity for those that are larger.
Get an Instant Discount for Idle: Get 30% Off & 2 Pillows
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. These mattresses are rated very well by customers overall, but there are some that didn't feel as positively. Look over the reviews and the mattress specifics below to see if these mattresses will work for your body.
Everyone needs a mattress that properly supports them. Whether you are looking for a firm mattress or a softer variety, a mattress that keeps your body properly aligned is very important. These mattresses do well with support over much of the competition.
Lots of folks are looking for mattresses with good edge support. Overall, hese mattresses offer strong edge support, which means customers who sit on the side of the mattress feel good support.
Bowling Ball & Density Tests
Resting a bowling ball on the mattress is a fun way to measure mattress firmness and it does a good job measuring even support throughout the surface layers. These mattresses offer positive support throughtout the mattress.
It isn't easy to find great products that last a decade with constant use. Brands, for the most part, rather make repeatable revenue than make something that lasts a lifetime. However, there are still market leaders out there. These mattresses, for example, get high marks from customers on quality and durability. Most sleepers will experience them lasting between 7 - 12 years, though some folks who are larger may find they break down a short time before that.
I spent a little more time looking for a bed that would support myself and my boyfriend who is a little bigger. I didn't want to pay a lot of money but I did need something that would last and support both of us. It has been a comfortable bed and is as strong as an ox.View More Reviews
I was pretty apprehensive to buy a mattress without trying it out first, but I did a lot of research and decided to take the plunge. I tried several different memory foam mattresses in stores and I’d say this one is superior to the others. The firmness level is just right: not too hard and not too soft. I sink in just enough to feel supported, but not so much that it’s difficult to move. I wake up less in the middle of the night and I’m not sore in the morning. I am very pleased with our purchase.
I ordered my Idle Sleep Hybrid medium firm bed about 5 weeks ago based on both the recommendation of an acquaintance and online reviews. I have been nothing short of elated at the quality of the bed and how well I sleep on it. It is plush and yet supportive and my girlfriend is staying over more often now which is an added bonus.
I broke the C2 vertebrae in my neck in 2004. For the past 8 years or so I have been having soreness and stiffness in my neck with no answer on how to help it. Since buying the Idle hybrid I have not been waking up with a sore and stiff neck due to the wonderful neck and shoulder support from the mattress. This bed has been a blessing and I am very thankful for it.
I just got back from traveling abroad for the past 8 months. I came back home to enter the rat race so I can work and save for my next adventure. My dad helped me set up my apartment and bought me an Idle mattress as a welcome home gift. I love traveling and miss it a ton but this mattress has made me happy to be back at home. It so comfortable, I love it! I will probably bring it with me when I travel again
I rarely write reviews but I thought this bed deserved a few good words. It is a little more expensive than other online brands but it is for a good reason: the other brands DO NOT compare in quality. I have friends who have purchased beds online that I have laid on and they feel cheap like I am going to fall right through them. My all foam bed is a huge and well built bed. I sleep sound and enjoy throwing it in my friends' faces for buying hastily and trying to save a buck. I would give it 6 stars but 5 is the most I can give.
I can get lazy from time to time and lay in bed and watch Netflix all day. Since getting this bed my Netflix watching has increased by about 20%. It is so comfortable and I never want to get out of it!
I have always slept better on a more firm mattress. After talking with Chelsey from customer service we decided the latex bed would be a good fit for me. It was delivered on time but I needed my son to come over and help get the bed into my room as I am not the young song bird I once was. It has been everything and more that Chelsey told me it would be and I am very pleased with the quality and support I get from this bed.
I am very happy with everything about this bed. If buying beds online is always as easy and satisfying as it was for me it seems like brick and mortar stores don't have a very bright future
This IDLE mattress changed our lives for the better! It is absolutely the ideal softness and temperature for sleeping. We decided to order a king since our dog sleeps with us. We didn't want a cheap bed that seems so common from other companies (Idle was our 3rd bed) and we really wish it had been our first.
I ordered this bed mostly for my husband who is active duty military. I spoke with Chelsey and mentioned my husbands service and she gave us an additional discount. It is nice to see a company that takes care of its veterans and service members. Since getting the bed I have grown to love it more than my husband. We are both super happy with our bed and the service we received.
Nice bed, good customer service and quick shipping.
I prefer a bed that is firmer and this latex bed hits the spot. It is evident that the bed is not cheap and that I can expect it to last a good while. Having two sides is also a great benefit that I have not seen any other companies offer. Good bed, good experience.
I would never buy a one sided mattress again, or likely any other brand than Idle. From a recommendation I received from a former roommate I decided to try the Hybrid bed. I was pretty ecstatic at first but wanted to make sure the bed would still meet my needs after about 30 days...and it has and then some! I has been a little more than a month and I am 100% satisfied with everything about this bed.
It is a breath of fresh air to deal with a company that takes care of you from start to finish. From customer service until the product was delivered I was taken care of. I never felt like I was going to have to deal with any non sense or a sub par product. The mattress has been incredible and my experience definitely deserves 5 stars.
My Idle all foam bed has helped my back immensely and for a very reasonable price. Beds similar to this that I have found in stores are close to $1000 more. I was able to do my own research without being pressured to buy and ended up getting a really good deal on this bed.
My new bed is like a dream. I usually wake up in the middle of the night half asleep and sometimes sleep walk. Since buying this bed almost 2 months ago I have only sleep walked one time which is unheard of for me. That in itself speaks volumes to the kind of sleep I have been getting. Thanks Idle Sleep for keeping me asleep throughout the night!
I had been sleeping on a mattress that was about 8 years old and the springs would creak and crack as I moved through the night which drove me nuts. Thanks to a recent promotion at work I decided to treat myself to a new bed that didn't sound like I was sleeping on a bag of potato chips. The Idle Hybrid has been like sleeping on a cloud and I feel much more rested and productive when I wake up.
Very nice bed. I sleep through the night and wake up feeling half my age. I have neck and shoulder soreness due to a car accident 4 years ago and the all foam has helped tremendously in providing the support I need to wake up without pain or discomfort. I am a happy camper in my new bed.
I ordered the bed on a Friday afternoon and got it by the following Thursday. Everything from ordering to set up was seamless and easy. One of the smoothest online transactions I have ever made.
Like the title says, we took a chance and we love it. We have always had traditional inner spring mattresses but read some reviews about the all foam bed and were convinced to try it out. After all, there is a 120 night sleep trial so why not? I have owned a foam bed before and always slept really hot and would sweat at night. Whatever the foam is they use in this bed must have been made at Hogwarts because it is magical! I never sweat, I feel supported and the overall comfort is just ridiculously satisfying. It is really a wonderful bed.
I can't say enough good about this bed. I know there are a lot of options out there with online mattresses and a lot of claims that don't seem to be substantiated and that is why I started looking at higher end beds like IDLE Sleep's Hybrid bed. It has held up to everything it has claimed and is clearly a luxury bed as stated. It is thick, the materials are of a higher quality, it has two sides so it can be flipped and has a stellar warranty. I highly recommend this bed to anyone who is looking for something better than a cheap, thin mattress that will need to be replaced in a year or two.
Buying beds online is a roll of the dice but I felt confident enough with the information about this bed to make the purchase and boy am I glad I did. It is really simple to set up and it is very comfortable.
We bought the all foam bed about 6 weeks ago and have no complaints. My 11 year old daughter watches movies in our bed with her mom and she won't stop asking us to get an Idle bed for her. I was hesitant at first to buy a bed online but I figured it's not much different than laying on a bed for 30 seconds in a store and deciding to buy. This is a great bed and my whole family is happy with it.
Nice bed and unboxing is really easy. It expanded and looked like the website pictures within a few minutes.
The Hybrid mattress I ordered is very strong and sturdy. I am happy with how it feels and getting more than what I paid for as far as quality. Chelsey even gave me an extra $100 off when I spoke to her through live chat.
I hadn't heard of this brand before but I guess there are a lot of new companies coming out, but I love this bed. I have owned a Tempurpedic and Stearns and Foster bed which are pretty expensive beds and this bed is right up there with that kind of quality but for far less. I actually googled the components of the bed before I bought it and was impressed with other brands that use the same materials and how well it is made. I would highly recommend this bed to anyone looking for a quality bed without going bankrupt.
I have done a good amount of research of online mattress brands and ultimately settled on Idle Sleep. One of the things I read a lot about was this thing called "off gassing" which I have come to the conclusion is essentially new car smell. Some reviewers seem to talk about it like it is some weird stench you have to put up with for a day or two but, at least with Idle Sleep, this off gassing is nothing more than the smell of new fabric. It's the same smell you would find with a new pair of shoes or a new car, I kind of like it. Aside from that this bed has been a dream- I sleep like a baby in it, it is super comfortable, the fabric is soft enough to sleep on without sheets and the two sided feature is fantastic. This is easily a 5 star bed and worth what I paid and more.
The bed is very comfortable. I don't have any complaints about the bed but it is a big bed and I'm a little guy and had to get a forklift to get the bed up two flights of stairs to my room.
My new brother-in-law bought my husband and I this bed for our wedding which was extremely generous (Thanks Dan!). We couldn't be happier with this bed, it is unreal how comfortable it is and how well we sleep. It is the thickest bed we have owned by far and has the benefit of being flipped which I was able to do on my own. Overall, very satisfied with our bed.
I love this mattress. I have had it for over a year now and kept forgetting to leave a review. I never leave reviews but I will with this mattress. I know a lot of people with mattresses from other well know mail order companies and they do not compare to this. Primarily because you can flip the mattress and it feels like a new mattress. When this one goes (if it goes bad) I will order another one.Love It!
I sleep like a baby on this mattress I’m glad I purchased it thanks.
I came across Idle when searching for 2 sided. I was happy to find a good option online. We are loving the comfort and quality.
We bought the 1 sided hybrid mattress in medium. We are loving the mattress. It was cheaper and had many of the same features as others. It just took a few extra days to get here than was anticipated but worth the wait. Thanks
I love the mattress. 4 stars since it took a little longer to come than I thought it was supposed to.
The Idle Mattress is the most comfortable Mattress I have EVER used. My only complaint is that it is too comfortable, I never want to get out of bed. I had a air mattress prior and it was great for 10 years, this is better. I did a huge amount of research and it all pointed at Idle. I finally made the purchase , I wish I had done it sooner. Thanks Idle
This bed has made my wifes life and mine so wonderful she suffering for back pain from her surgery and this bed finally lets her get a peaceful sleep
Great for side and back sleeping. Enjoy going to bed now.
I did lots and lots of hours of research trying to find a mattress that would be good for my and my husband's many back pain issues and aging bones (we are 60 and 66, respectively). I decided upon the Idle hybrid mattress due to all positive reviews (I could not find one negative review) and factors such as the mattress being flippable, 120-day trial period and lifetime warranty. So far, after one month of sleeping on our mattress, we are in love. We both sleep so well and it is SO comfortable. We also like that the foam top enables one of us to move around or get out of bed without the other even knowing! It is so nice to wake up each morning and not want to rush to get up and out of bed because we are hurting (this can be a downside...just wanting to lie in our oh, so comfortable bed...). Our sleep is so much better, and we wake up feeling refreshed and not in discomfort. The customer service has been excellent, also. We had a problem with one of the legs being damaged upon arrival. I emailed Idle and they shipped new legs to us within 2 days. I would highly recommend the Idle hybrid mattress.
I have been getting a much better nights sleep on my idle. If it helps, I have the medium hybrid and weigh 143lbs. I side sleep most of the time and it has been really great for me. The mattress seems to be made really well. ❥
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.