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Idle mattresses are some of the most interesting mattresses-in-a-box to take the industry by storm. One of the key differentiators is that they offer multiple double sided mattresses, which they claim allows one side to always rest and recover from use. With both latex and foam flippable hybrid varieties, and cooling foam mattress options, customers respond well to their offerings. With medium and luxury firm options, Idle is definitely a brand to consider.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Idle in this match up!
See Our Full Review of Idle
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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Getting a sense of which mattresses are best rated by sleepers is a difficult task. Based on recent and overall customer reviews online, these mattresses rank very well on customer satisfaction. Even though you may not necessarily share the same love after buying, a great customer satisfaction score is a good starting point.
These mattresses offer good support. These mattresses are good at supporting the back and keeping things well aligned for the hips and shoulders.
These mattresses also keep things competitive in regards to edge support, which is how a mattress does keeping its firmness from its core to along its sides. For those that like to relax close to the sides of the mattress, these mattresses will do a good job supporting you towards the edge.
Bowling Ball & Density Tests
The bowling ball test is a great indicator of firmness, and it can also provide guidance on the difference of firmness throughout the mattress. It can show if there is an uneven surface. Based on this, these mattresses will do well in their even support of the spine.
Having a mattress that really lasts can mean thousands of dollars saved for you and your family. This is one of the reasons that customers strive so hard to find mattresses that last. That said, most brands are out for profits and quality is a secondary concern. In spite of that, there are still some great brands that make durable products. These mattresses are rated well when it comes to longevity. These mattresses do well for most sleepers for 7 - 12 years, but those with heavier builds may get slightly less time out of theirs.
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Getting a firm understanding of sleeper reviews can be a relief. Customers, sadly, don't always have positive remarks about these mattresses. Some report being comfy, but there are some who have had bad experiences. If you are considering purchasing, make sure to get more information below.
Some have described these mattresses as being supportive, but others have had complaints about the support lasting. For those that have tender backs already, take a look at the reviews to make sure the purchase fits you.
There are mixed signals about edge support on these mattresses. Some have been happy with even support throughout the mattress, but others had issues with supportive comfort and changes in support.
Mattresses with lasting comfort are amazing, but not always easy to find. Unfortunately, these mattresses are not well rated when it comes to durability. This means that some folks may experience that their mattress lasts a decade, while other mattresses may become uncomfortable faster. If you are a bigger person, make sure to take a look at all of your options.
I spent a little more time looking for a bed that would support myself and my boyfriend who is a little bigger. I didn't want to pay a lot of money but I did need something that would last and support both of us. It has been a comfortable bed and is as strong as an ox.View More Reviews
I was pretty apprehensive to buy a mattress without trying it out first, but I did a lot of research and decided to take the plunge. I tried several different memory foam mattresses in stores and I’d say this one is superior to the others. The firmness level is just right: not too hard and not too soft. I sink in just enough to feel supported, but not so much that it’s difficult to move. I wake up less in the middle of the night and I’m not sore in the morning. I am very pleased with our purchase.
I ordered my Idle Sleep Hybrid medium firm bed about 5 weeks ago based on both the recommendation of an acquaintance and online reviews. I have been nothing short of elated at the quality of the bed and how well I sleep on it. It is plush and yet supportive and my girlfriend is staying over more often now which is an added bonus.
I broke the C2 vertebrae in my neck in 2004. For the past 8 years or so I have been having soreness and stiffness in my neck with no answer on how to help it. Since buying the Idle hybrid I have not been waking up with a sore and stiff neck due to the wonderful neck and shoulder support from the mattress. This bed has been a blessing and I am very thankful for it.
I just got back from traveling abroad for the past 8 months. I came back home to enter the rat race so I can work and save for my next adventure. My dad helped me set up my apartment and bought me an Idle mattress as a welcome home gift. I love traveling and miss it a ton but this mattress has made me happy to be back at home. It so comfortable, I love it! I will probably bring it with me when I travel again
I rarely write reviews but I thought this bed deserved a few good words. It is a little more expensive than other online brands but it is for a good reason: the other brands DO NOT compare in quality. I have friends who have purchased beds online that I have laid on and they feel cheap like I am going to fall right through them. My all foam bed is a huge and well built bed. I sleep sound and enjoy throwing it in my friends' faces for buying hastily and trying to save a buck. I would give it 6 stars but 5 is the most I can give.
I can get lazy from time to time and lay in bed and watch Netflix all day. Since getting this bed my Netflix watching has increased by about 20%. It is so comfortable and I never want to get out of it!
I have always slept better on a more firm mattress. After talking with Chelsey from customer service we decided the latex bed would be a good fit for me. It was delivered on time but I needed my son to come over and help get the bed into my room as I am not the young song bird I once was. It has been everything and more that Chelsey told me it would be and I am very pleased with the quality and support I get from this bed.
I am very happy with everything about this bed. If buying beds online is always as easy and satisfying as it was for me it seems like brick and mortar stores don't have a very bright future
This IDLE mattress changed our lives for the better! It is absolutely the ideal softness and temperature for sleeping. We decided to order a king since our dog sleeps with us. We didn't want a cheap bed that seems so common from other companies (Idle was our 3rd bed) and we really wish it had been our first.
I ordered this bed mostly for my husband who is active duty military. I spoke with Chelsey and mentioned my husbands service and she gave us an additional discount. It is nice to see a company that takes care of its veterans and service members. Since getting the bed I have grown to love it more than my husband. We are both super happy with our bed and the service we received.
Nice bed, good customer service and quick shipping.
I prefer a bed that is firmer and this latex bed hits the spot. It is evident that the bed is not cheap and that I can expect it to last a good while. Having two sides is also a great benefit that I have not seen any other companies offer. Good bed, good experience.
I would never buy a one sided mattress again, or likely any other brand than Idle. From a recommendation I received from a former roommate I decided to try the Hybrid bed. I was pretty ecstatic at first but wanted to make sure the bed would still meet my needs after about 30 days...and it has and then some! I has been a little more than a month and I am 100% satisfied with everything about this bed.
It is a breath of fresh air to deal with a company that takes care of you from start to finish. From customer service until the product was delivered I was taken care of. I never felt like I was going to have to deal with any non sense or a sub par product. The mattress has been incredible and my experience definitely deserves 5 stars.
My Idle all foam bed has helped my back immensely and for a very reasonable price. Beds similar to this that I have found in stores are close to $1000 more. I was able to do my own research without being pressured to buy and ended up getting a really good deal on this bed.
My new bed is like a dream. I usually wake up in the middle of the night half asleep and sometimes sleep walk. Since buying this bed almost 2 months ago I have only sleep walked one time which is unheard of for me. That in itself speaks volumes to the kind of sleep I have been getting. Thanks Idle Sleep for keeping me asleep throughout the night!
I had been sleeping on a mattress that was about 8 years old and the springs would creak and crack as I moved through the night which drove me nuts. Thanks to a recent promotion at work I decided to treat myself to a new bed that didn't sound like I was sleeping on a bag of potato chips. The Idle Hybrid has been like sleeping on a cloud and I feel much more rested and productive when I wake up.
Very nice bed. I sleep through the night and wake up feeling half my age. I have neck and shoulder soreness due to a car accident 4 years ago and the all foam has helped tremendously in providing the support I need to wake up without pain or discomfort. I am a happy camper in my new bed.
I ordered the bed on a Friday afternoon and got it by the following Thursday. Everything from ordering to set up was seamless and easy. One of the smoothest online transactions I have ever made.
Like the title says, we took a chance and we love it. We have always had traditional inner spring mattresses but read some reviews about the all foam bed and were convinced to try it out. After all, there is a 120 night sleep trial so why not? I have owned a foam bed before and always slept really hot and would sweat at night. Whatever the foam is they use in this bed must have been made at Hogwarts because it is magical! I never sweat, I feel supported and the overall comfort is just ridiculously satisfying. It is really a wonderful bed.
I can't say enough good about this bed. I know there are a lot of options out there with online mattresses and a lot of claims that don't seem to be substantiated and that is why I started looking at higher end beds like IDLE Sleep's Hybrid bed. It has held up to everything it has claimed and is clearly a luxury bed as stated. It is thick, the materials are of a higher quality, it has two sides so it can be flipped and has a stellar warranty. I highly recommend this bed to anyone who is looking for something better than a cheap, thin mattress that will need to be replaced in a year or two.
Buying beds online is a roll of the dice but I felt confident enough with the information about this bed to make the purchase and boy am I glad I did. It is really simple to set up and it is very comfortable.
We bought the all foam bed about 6 weeks ago and have no complaints. My 11 year old daughter watches movies in our bed with her mom and she won't stop asking us to get an Idle bed for her. I was hesitant at first to buy a bed online but I figured it's not much different than laying on a bed for 30 seconds in a store and deciding to buy. This is a great bed and my whole family is happy with it.
Nice bed and unboxing is really easy. It expanded and looked like the website pictures within a few minutes.
The Hybrid mattress I ordered is very strong and sturdy. I am happy with how it feels and getting more than what I paid for as far as quality. Chelsey even gave me an extra $100 off when I spoke to her through live chat.
I hadn't heard of this brand before but I guess there are a lot of new companies coming out, but I love this bed. I have owned a Tempurpedic and Stearns and Foster bed which are pretty expensive beds and this bed is right up there with that kind of quality but for far less. I actually googled the components of the bed before I bought it and was impressed with other brands that use the same materials and how well it is made. I would highly recommend this bed to anyone looking for a quality bed without going bankrupt.
I have done a good amount of research of online mattress brands and ultimately settled on Idle Sleep. One of the things I read a lot about was this thing called "off gassing" which I have come to the conclusion is essentially new car smell. Some reviewers seem to talk about it like it is some weird stench you have to put up with for a day or two but, at least with Idle Sleep, this off gassing is nothing more than the smell of new fabric. It's the same smell you would find with a new pair of shoes or a new car, I kind of like it. Aside from that this bed has been a dream- I sleep like a baby in it, it is super comfortable, the fabric is soft enough to sleep on without sheets and the two sided feature is fantastic. This is easily a 5 star bed and worth what I paid and more.
The bed is very comfortable. I don't have any complaints about the bed but it is a big bed and I'm a little guy and had to get a forklift to get the bed up two flights of stairs to my room.
My new brother-in-law bought my husband and I this bed for our wedding which was extremely generous (Thanks Dan!). We couldn't be happier with this bed, it is unreal how comfortable it is and how well we sleep. It is the thickest bed we have owned by far and has the benefit of being flipped which I was able to do on my own. Overall, very satisfied with our bed.
I love this mattress. I have had it for over a year now and kept forgetting to leave a review. I never leave reviews but I will with this mattress. I know a lot of people with mattresses from other well know mail order companies and they do not compare to this. Primarily because you can flip the mattress and it feels like a new mattress. When this one goes (if it goes bad) I will order another one.Love It!
I sleep like a baby on this mattress I’m glad I purchased it thanks.
I came across Idle when searching for 2 sided. I was happy to find a good option online. We are loving the comfort and quality.
We bought the 1 sided hybrid mattress in medium. We are loving the mattress. It was cheaper and had many of the same features as others. It just took a few extra days to get here than was anticipated but worth the wait. Thanks
I love the mattress. 4 stars since it took a little longer to come than I thought it was supposed to.
The Idle Mattress is the most comfortable Mattress I have EVER used. My only complaint is that it is too comfortable, I never want to get out of bed. I had a air mattress prior and it was great for 10 years, this is better. I did a huge amount of research and it all pointed at Idle. I finally made the purchase , I wish I had done it sooner. Thanks Idle
This bed has made my wifes life and mine so wonderful she suffering for back pain from her surgery and this bed finally lets her get a peaceful sleep
Great for side and back sleeping. Enjoy going to bed now.
I did lots and lots of hours of research trying to find a mattress that would be good for my and my husband's many back pain issues and aging bones (we are 60 and 66, respectively). I decided upon the Idle hybrid mattress due to all positive reviews (I could not find one negative review) and factors such as the mattress being flippable, 120-day trial period and lifetime warranty. So far, after one month of sleeping on our mattress, we are in love. We both sleep so well and it is SO comfortable. We also like that the foam top enables one of us to move around or get out of bed without the other even knowing! It is so nice to wake up each morning and not want to rush to get up and out of bed because we are hurting (this can be a downside...just wanting to lie in our oh, so comfortable bed...). Our sleep is so much better, and we wake up feeling refreshed and not in discomfort. The customer service has been excellent, also. We had a problem with one of the legs being damaged upon arrival. I emailed Idle and they shipped new legs to us within 2 days. I would highly recommend the Idle hybrid mattress.
I have been getting a much better nights sleep on my idle. If it helps, I have the medium hybrid and weigh 143lbs. I side sleep most of the time and it has been really great for me. The mattress seems to be made really well. ❥
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.
After much research we purchased a bed on April 8,2020. Due to Covid the order was delayed(not the company's fault). After contacting the company in May to find out the status of our order they agreed to ship but not do the in home setup, we agreed to this as we had already paid for the bed 2 moths prior. We received the bed and the base the end of may. We watched the you tube video for set up as no instructions came with the product only how to attach the guard around the edge of bed. First complaint (DO NOT BUY THE SPLIT TOP BED) the split in the top is very uncomfortable, its not like it shows in pictures as you or your spouse will slide though the split, it does not matter if the bed is flat or raised(more if raised). Secondly the bed is super uncomfortable, it is as hard as a rock and no matter what number you put it on. Third we slept on this bed for two weeks only and immediately requested a return(in June) they sent us the paperwork RMA to fill out and FAX in you can not email it, we did that they received it and confirmed in Email with a ticket number. Never heard back so called again in July only to speak with another representative that stated only the mattress is returnable not the base, told her was never told we could not return a $2500.00 base and she said they would listen to the original sales call to verify and if that was the case they would take the base back. We never heard back so we have had this ginormous bed sitting in our living room for 5 months, Today I call once more and get yet another representative that tells me I need to send in yet another RMA for the return of the mattress only, I ask to speak to a supervisor and the response I got was no and you can not return the base period, (I WOULD NEVER SPEND OVER $2500 ON SOMETHING I CAN NOT RETURN). Lastly the customer service is a JOKE. They intentionally make you wait the 120 days so you can not dispute with the credit card company.
My wife and I had slept on waterbeds for the first 30 years of our marriage and loved how comfortable they were, but we got tired of having to constantly having to drain them to patch the tiny holes that would develop. We tried a lot of different mattresses, but decided the smart airbeds came closest to matching the waterbed comfort. After looking at the way the different beds were made and the prices, we selected the PC A6 King Size. After 8 months, the bed is still just as comfortable as the day we set it up.
Please same your self the trouble the worse customer service. They will not call back and no way to get refunded.