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Serta iComfort has been a favorite mattress of mattress big-box stores and traditional marketers for years. But is it worth the hype? This mattress combines both memory foam and mini innerspring coils.
Zenhaven is another brand by the factory-direct Saatva brand, which has done very well with their Saatva and Loom and Leaf brands. The Zenhaven mattress is an all-natural alternative with high-end materials like organic wool and 100% Talalay latex. What's more incredible: the pricepoint is much more affordable than major retailer varieties of the same quality, which is why it is such a great find for eco-conscious shoppers.
Based on our aggregated reviews and our scoring method, we recommend Zenhaven in this match up!
See Our Full Review of Zenhaven
Customers don't always feel good about these mattresses. Some customers didn't have a good experience, but others were completely satisfied. Due to this, one of these could be great for you, but it also may be a problem. Read on below to learn more and to hear from customers to see if one will work for you.
Most reviewers feel well supported by these mattresses, but others didn't always agree with the feel. For those that have larger body types or wide hips or shoulders, read the customer reviews before buying as you'll want to make sure that your body is aligned as it should.
For those that want a mattress they can sit comfortably on, these mattresses will provide comfortable support for most people. However, some have had some issues so if you have mobility issues, make sure to review more.
These mattresses may not last as long as you'd hope. Some folks describe issues with feel and longevity over a short horizon. If you are shopping for a mattress with lasting support but are also are larger than average person, you may experience good comfort initially, but take a look at the mattress specifications and reviews before buying.
Shopping for a new mattress is hard, which is why finding a brand with good customer satisfaction is a great starting point to finding if a mattress will work for you. These mattresses do very well with customer satisfaction versus others. Take a look below to read customer reviews and more mattress specifics.
These mattresses offer good support. These mattresses are good at supporting the back and keeping things well aligned for the hips and shoulders.
These mattresses also know a thing or two about edge support, which is how a mattress keeps its support even along the edges. For those that like to roll close to the edge of the mattress, these mattresses will do a good job being supportive to your body.
Bowling Ball & Density Tests
Setting a bowling ball on your mattress is a good indicator of firmness, and it is can help in seeing how the firmness changes throughout the mattress. It can show if there is an uneven surface. Based on this, these mattresses offer even support.
Customers are always on the lookout for highly durable mattresses. However, with some companies focusing more on profits and less on quality, finding a durable mattress can be a difficult things to find. Overall, these mattresses are some of the most durable based on the reviews and the product specifications. For the average sized sleeper, they will last 7 - 12 years. If you are heavier than average, you may find that your mattress lasts slightly less long.
Purchased an iComfort-Applause II King mattress and split box spring. It was ok for the first 6 months, then support degrades after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My partner and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had Raymour & Flanigan's inspector come out used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. I've filed a BBB complaint and Consumer Affairs report. Raymour & Flanigan is no help whatsoever! I do NOT recommend either R&F nor Serta. Very bad service. The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.View More Reviews
I developed an allergy to the I-Serta foam mattress 3 to 4 weeks after the mattress was delivered. The allergy started as a slight itch and has progressed to the point that I cannot sleep on the mattress. I am investigating zippered plastic covers to encase the I-Serta mattress to see if that helps. If the plastic cover does not work I will have thrown $1,800 down the drain. I am very disappointed with Serta.
Based on my experience the I-Serta foam mattress is not safe. There are ingredients in the foam that off-gas and are dangerous to your health and welfare.
(I swore if this mattress worked out I would write a review because online mattress reviews are so erratic.)
I did all the research and have experience with memory foam benefits, just never bought a foam mattress due to price. I settled on iSerta Savant II for comfort and price. I was concerned once I got it - that it would sleep hot (I sleep very warm) and not do much for joint pain.
It had very minor gas offing initially, but that was gone in 24 hours. The first couple nights I slept on it- it didn't feel as soft as in the store and my back was a little stiff - but my joint pain (hip) was gone and I did sleep cooler. I hung in there and purchased a Pinzon Plush Mattress Topper (Amazon) which added surface softness. After sleeping on it about 3 nights, the back stiffness was gone and I truly can report zero joint pain and a cooler sleep. I sleep noticeably cooler, not zero heat, but cooler. Slept terribly hot in my previous Sealy Oaks Reserve (8 years)) coil mattress. The iSerta mattress is soft, but supportive, like memory foam should be. I have no problems feeling like I am stuck in it and I LOVE the zero motion disturbance - doesn't feel like the mattress is moving around with you. I am a 65% side - 35% back sleeper, so if you are the same, you can feel safe considering this bed. Definitely not for stomach sleepers.
TempurPedic Cloud Lux felt even better, but was $1,700 more than iSerta and felt like a warm sleep even in the store. You really have to pay attention to your body's reaction when you test any mattress. You'd be wise to spend substantial time in the bed, even though it kinda feels awkward simulating your personal sleep positions for all the public to see - in a mattress showroom. (LOL). I have to say that my friends have had a TempurPedic for 11 years now and still love it for comfort, but report that it does sleep hot. They are not natural warm sleepers so that's OK for them.
I can't speak to longevity for this iSerta, but after a month - I am quite pleased and crossing my fingers that will be the case for many years. (I'm still scratching my head that this foam mattress sleeps cooler than my previous coil mattress, as coil mattresses are supposed to sleep cooler and that very fact deters people from buying foam...odd.)
So good luck with your mattress shopping and I hope you get the one that is right for you. For me, waking up with no joint pain (hip and shoulder) and sleeping cooler has been a Godsend. Nighty-night. 😴
Breaks down really fast. Junk save your money. Unless you don't like to sleep then buy one.
We purchased an iComfort mattress in September 2012, and it is already broken down. Much over the 3/4" allowed. We had a rep look at it as there is a fabulous 25 year warranty. Unfortunately, the Serta Company does not play well with customers. One of the two tags were missing, (not removed by us), and for that reason they will NOT cover the warranty. Funny fact.... that this mattress hasn't even been in existence for longer than their warranty. Makes me sick to my stomach that we have thrown away $1800 for a bed that we had just a little over 3 years. In my research, they also do not abide by their warranty if there is a stain, no matter the size. Truth be told, they will do anything to not cover your mattress under their "fabulous" 25 year warrant. Beware, and shop around unless you don't mind paying $40 per month to sleep on a mattress.
Bought my i-comfort matress for a whole lot of money and it didn't last 3 years, Serta didn't stand by its product and should be ashamed to lie to consumers and even hint at a 25 year warranty. They know VERY WELL there is no chance their product can last that long.
If you try and go through their warranty process BE WARNED. They will make you pay for an 'inspector' to come and evaluate your mattress. Unknown to you, the 'inspector' has one job "TO PROVE THAT YOU VOIDED THE WARRANTY SO SERTA DOES NOT PAY". They actually made me pay 40 bucks for a guy to come to my house and claim that my mattress was sinking because of a mark from a pen. Really a lot of nerve. I spoke to a former Serta employee and was even told that THE INSPECTORS MAKE BONUSES WHEN THEY VOID YOUR WARRANTY. Serta will tell you "well they are independent" but guess what? Serta doesn't let the CONSUMER pick the company. THEY PICK THE COMPANY. So they only pick inspection companies that agree to their deal, kick backs in return for blaming the consumer.
This thing will absolutely not last you. Look at other ratings of icomfort mattresses and you will see a pattern, it sinks after months and leaves you with terrible back pain.
Trust a local company and trust only two sided mattresses. Serta knows there is no way one side of a foam matress can last 25 years, even so they go cheap and only put memory foam on one side. Meaning uneven wear and a low quality product that won't last.
READ THE FINE PRINT of the warranty...you're going to see what I mean!
I look forward to laying down on this thing. It is very soft, but in just the right way. Seriously, sometimes when I'm just walking by I go touch it just because it makes me feel good. I can't attest to its durability (we've had it about a month), but it's very nearly been worth the thousand bucks we spent already (we got a heck of a deal here.)
This mattress is not cheap, but we shopped around and it compares favorably to the $3000 to $5000 mattresses at the over-priced mattress stores. Conversely, it is miles better than the bargain $500-$700 "memory foam" mattresses. To get that real, honest-to-blog memory foam experience, you do have to spend a bit of cash, and this mattress is the real thing without being ludicrously expensive (even if you pay full price.)
Now excuse me—I have to go roll around on my mattress for a few minutes before dinner.
I have slept on this for about nine months. The softest mattress I've owned, but a lot less back pain for my husband and I do sleep well. My only criticism is, despite design attempts to produce a cooler foam mattress, the I comfort sleeps warm so four not five stars. I am in Florida, not sure this would bother me in the Northeast. Also the foam is HEAVY. No way I can flip on my own. So if your a women who regularly flips mattress, bear in mind foam is a heavy choice. But you'll sleep.
Great mattress for the first 6 months, then support degrade after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had 2 different inspectors come out from Serta and they both used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money.
The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
We owned the Serta Prodigy II iComfort mattress less than a year when it started developing holes that we were sleeping in. We were both waking up with back pain and I developed a hip problem which has now turned into some very bad sciatica. I can no longer sleep on it. We paid about $2100.00 for it at Godby Furniture. When we complained to them they had someone come out and look at it. It was determined to be defective and luckily we are getting a replacement. I'm so disappointed in this and now I'm afraid by getting a replacement it will do the same thing and then nothing will be done about it. We have had an iComfort before this one for about three years but never had an issue with it. Our son now has it and it's fine. I feel it's just this Prodigy model. Please Serta take note!
Wonderful mattress! Feels like I'm sleeping on a cloud. I would definitely recommend. 💯❤️🔥
After researching the market and CR reviews I decided on the Serta Savant III with Ease Adjustable Base. Memory Foam Showplace through amazon had the best selection and pricing for this combo. Ordering was easy, follow up was excellent, and delivery went smooth. The base and mattress arrived in separate packages and sere carefully loaded into my garage. The driver even helped get the heavy base box into the house. Set up was simple and the full bed turned out great. This is a comfortable bed with a soft feel yet provides firm support. I highly recommend Memory Foam Showplace and the Serta mattress and adjustable base combination.
It felt great when I tried it out in a store. I started getting lower back pain within a couple of days of use. It started to get very painful after about a week. I moved to another (firmer) mattress in my house at that point and the back pain cleared up. It came right back as soon as I moved back to the Serta Savant III Plush. The lower end sinks further than the upper end. The resulting slope puts a lot of strain on your lower back. The slope (and resulting back pain) gets significantly worse when my wife is also in the bed. I tried a few different positions and pillows that did reduce the pain, but not enough to prevent me from needing to buy a new mattress.
THIS SH*T IS UNDEFEATED. It keeps me cool and cozies while wrapped in pretzel legs with my wife. I'd say the only downside is any room this mattress isn't it is now useless. Pretty much go to work, come home, Bruce All Mighty myself out of my clothes and bounce on this cloud of joy and starfish all up on this bed made of 1,368 adorable puppies. Put on the mattress cover to keep it clean from the 67 hours a week you'll be on this warlock. It's basically fixed my irregular sleep, my restlessness, and practically gave me advice on opening a Roth IRA. They included two pillows that aren't nearly as nice as the mattress but they're nice to put between your knees while you dream about dreaming about walking up just so you can go back to bed. And that's not even the best part, folks. Every time someone comes over to your house they'll want to sit on it and demo that fluffy stuffed goodness. Like I said before, the living room is a ghost town. This mattress is perfect for dinner parties just as much as it is a magic carpet ride in the form of a memory foam that hugs you like your chubby aunt without the smell of smoke and Un-Custables.
Wish I would have seen these reviews before I purchased a $2,100 Serta iComfort memory foam mattress. What a POS. I cannot believe they sell this junk. Sleeping in a 'hole' cannot roll out. Sometimes I feel trapped. Please do not purchase this product!
We were so excited about our iComfort mattress when we first purchased it. It was so comfortable for the first few months and then, I began to notice I was waking up in the morning with severe low back pain. I didn't realize at the time how the mattress had actually broken down, and the indentation in the bed where I had been lying. I finally realized that as I was lying in bed, I was lying in a hole. I weigh all of 105 pounds. This mattress has continued to break down and deteriorate. The day I went back in to the mattress store to ask if there had been any complaints with this mattress was actually the 2 year anniversary of our purchase. I was informed that the mattress I had purchased had major problems that had been reported.
I have endured severe pain, pain management including epidural injections over the past months, and then I realized it was the mattress that we had purchased to help promote our good health, and a great night's sleep. Also, the pain has been so bad first thing in the morning, when I first wake up. Instead of feeling refreshed, I feel severe pain in my low back. I have photographs on and off of this mattress to prove the deterioration of this mattress.
The mattress is very comfortable and I wake up feeling refreshed. I would recommend this mattress to anyone. No backache or leg pain. I chose the firm mattress because of my back problems and believe me it helps. Are you needing a mattress that makes you feel refreshed and not waking up grumpy? Then go for it! You'll be glad you did.
We purchased a Serta iComfort mattress in March 2013. It is now sagging on both sides with a huge lump in the middle. My husband can no longer sleep in the bed as he wakes up in agony each morning from back ache and I now have back problems too. Never had a back problem before. Will see how we go with our local supplier - paid nearly $5000 for the ensemble so hope they honour the 10 year warranty. Will never buy a Serta again.
I've tried several brands over the years but Sealy has been truly consistent when it comes to a quality mattress. Always good support (I've got two crushed vertebrae in my back + a crooked spine). Love this brand. Quality made, doesn't fray or unravel. Will straighten out your back which will help with chiropractor bills. Recently strained my back lifting a heavy suitcase. I was a guest in a friend's house she had the worst mattress (she bought a $100 foam topper for it). The topper was OK for 2.5 months then it died - total waste of $$$. I then rented a hotel room with a very good mattress (Sealy of course). I was in agony & it took 12 days of sleeping on their mattress to finally feel better. HINT: Shoes can also cause back problems so pay attention to the soles & heels. Buy new shoes if necessary.
Miserable nights sleeping on this new mattress. I wake up with so much pain and feeling exhausted instead of rested. When using the adjustable head raising the mattress bunches up badly. After paying an inspector 50.00 after only 6 months usage he naturally reported nothing would be done as he didn't find anything wrong. He was in bedroom a total of 7 minutes. This is going to be costly for me as I am an 84 year old widow on a very fixed income. And no one at the mattress store cares about my problem.
I've had my iComfort adjustable bed for two years and over time I have become increasingly sick when I sleep on this bed. I have chemical sensitivities so I bought a cover for the mattress, which has helped. However, I found myself coughing throughout the night and waking with a sore throat and headache. The brain fog and fatigue are getting worse, so I started sleeping on a relatively new mattress (not memory foam) in my guest bedroom and even tried the twin mattress on my daybed. I have not had any problems with these health issues when I avoid the iComfort bed. It has taken some time before my health issues became severe enough that I could no longer blame it on "just my allergies". I will be getting rid of the bed and I paid a lot for it. BTW, I just don't use the adjustable feature, but I really don't spend a lot of time hanging out in my bed. I'm very disappointed in this bed. If you have allergies or chemical sensitivities, do not buy this product!
We were so excited to get this incredibly comfortable Simmons iComfort mattress only 3 years ago. It was all hype! Both my husband and I are currently suffering with back problems. As we stepped away from the bed when changing the sheets, we noticed how much it sagged and realized the indentions that remained. The warranty is based on the small number "Warranty Code" that is printed at the bottom of the "UNDER PENALTY OF LAW" tag that everyone tears off and throws away after they are sure they are going to keep a product! I will never purchase another Simmons product again! For this kind of money I could buy a new mattress every year for 3 years.
So i get i am likely writing this too early, but let me tell you this is literally the best mattress i have ever slept on. My boyfriend is feeling the same way. No kidding, this mattress is the perfect firm but with cradling comfort. I drooled for the first time since i can remember. I am going to have a love affair with this bed. Never got hot, never god sore and had to rotate to my other side or stomach. And woke up without a single ache! I am telling everyone about this stellar mattress!
Good mattress for the first year or so, then support degrade after that. I suffer from back pain. The i-Comfort seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually we put a topper on the mattress. Now we sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. Seems a waste of time for inspectors to come out from Serta since no one else has had success wit them. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. We spent over $2,000 on this set and it's barely 5 years old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
This is absolutely the worse mattress I’ve ever tried to sleep on.Only had it a few months and it’s killing me ,toss and turn all night and can’t get comfortable.Its pretty bad when you can sleep on a motel mattress but can’t sleep on your own. I get up sore and feel like I’ve been fighting all night,lm looking at other mattresses but don’t know what to buy ,I don’t think any of them are any good and you pay a big price for them.Im really disguised!
My husband was super excited to purchase this product when he started his first job. Less than 10 years in I started noticing I was falling into the middle at night and developed morning back pain. We tried flipping the mattress, levelling the bed frame - no improvement. I can sleep on RV cushions and have a better night sleep. Super disappointed we will have to replace what we thought was a major investment earlier than expected.
Within 11 months of having this mattress it has started sinking in the middle. We wake up with back pain and finding ourselves climbing out of a hole. This mattress is a POS and there should be something we can do to get our money back!!!!!!
After sleeping on a very worn but beloved traditional mattress for 15 years and trying to be more eco-conscious and not taken by the big-box mattress stores that have popped up seemingly everywhere, my husband and I took a chance on the Zenhaven King. I was sold the minute I laid eyes (and my back) on it but my husband thought the Plush Soft side was a little too soft and while supportive, not firm enough for his back issues. So we flipped (actually rolled it over) to the Gentle Firm side and all is well in the universe. Flipping the mattress took our sleep experience to a new level. He is now talking about purchasing the Lineal Adjustable Base as well and I really want to try the pillows. The only thing that was a bit of an issue was that the mattress is designed to be used without a box-spring, which lowers the bed height significantly. Husband is 6'2 and I am 5'8. The bed was too low to easily get on without flopping so we are using our box-springs under the mattress to regain the height until we purchase the Adjustable Lineal Base. The customer service reps were very helpful and patient with our many questions and there was absolutely no pressure to buy. Considering the risk involved in purchasing something like this sight-unseen, this was by far one of the best decisions we have made.View More Reviews
We received our new Zenhaven bed about a week ago and have to force ourselves to get up every morning! It is hands down the most amazing mattress we've ever had after 33 years of marriage and multiple purchases of other brands. This mattress provides deep, restful sleep throughout the night. We also ordered the Saatva Dreams pillows and sheets in Ivory. They are just wonderful. Also, our delivery men (Duke and Chris from Coast to Coast Delivery) were outstanding. They set up the entire bed and made sure we had the side up that felt the most comfortable to us (Plus Soft). They also took away our old mattress (a huge bonus). All in all, we could not be more pleased with the entire process. Going back for naps right now! Carol and Mike Paine, Southport, NC.
We had a foam mattress set that dipped in the middle over time and wasn't supporting our backs; we woke up every morning with a back ache. About 9 months ago, we purchased a split king Zenhaven mattress set along with the automatic adjustable platform beds, and have never slept better. This was our first experience sleeping on a latex mattress, and and we will never go back to foam beds or spring mattresses. We really look forward to going to sleep each night. The Zenhaven doesn't sleep hot like foam, and you feel like you are floating on top of the mattress, instead of sinking into it, it's heaven! We both sleep on the softer side of the mattress, and it's feels firm enough for us to support our back, hips, and shoulders. The only negative was the delivery service, they weren't careful delivering and setting up the mattresses and adjustable beds in our home. Other than that, we are extremely happy with our purchase.
We have been sleeping on this bed for over 6 months. It is the most comfortable bed we have ever had. I was nervous about a latex bed as we have only ever had innerspring mattresses. My back felt better on the firm side. The bed is very heavy so make sure you have help when moving it. It was a very good investment and we would make the purchase again if we were to do it all over again!
We purchased 2 twin extra long mattresses to fit in our king sized bed close to a year ago. They fit great and with a padded mattress cover it is difficult to feel any separation when lying on the seam between the two. After being used to mattresses (with memory foam on top) which quickly developed saggy, softer body depressions, you have to get used to this flatter mattress. After the first night, my lower back was a bit stiff and my husbands was sore. The second night you could literally feel your body adapting to the flatness and we both felt great. The mattress gets more and more comfortable as you get used to it. I did need a slightly higher pillow to support my neck than in a bed where you sink more. My husband now calls it the healing bed and we can't wait to get one for our spare bedroom which we might use if one of us can't sleep or becomes ill. It has been 11+ months since purchase and there are small body depressions where we normally lie down. It is not enough to change the comfortable, supportive, flat, gently firm feel of the mattress and not anywhere near as much as any of the mattresses we have had in the past. Disclaimer: we can't sleep on very firm mattresses as our limbs fall asleep and we need to add mattress pads on top. We are both thin at ~115 and 155 lbs so can't guarantee this for those who weigh a lot more. We just returned from a vacation where we slept well on 4 different good quality, nice hotel mattresses and found our Zenhaven the most comfortable when we returned. So happy to have finally found a mattress we love! Being a cancer survivor and environmentally conscious person, I was also delighted with the lack of chemical smell and natural materials (I don't use products with perfumes and am sensitive to offgassing smells).
After a year, I have to say that I finally sleep like the way you are meant to sleep. My back no longer bothers me, I sleep through the night and I don't bother my wife. I'm a big guy and move alot. I don't remember anything about the delivery, so that was fine. The mattress looks like the day I bought it, there are no impressios whatsoever. Without a doubt I would buy another mattress from Zen Haven.
Following weeks of research on mattress materials, life expectancy, different companies and reviews, we purchased the king size Zenhaven mattress. We hesitated due to the cost, however this mattress did offer a 120 day trial, the best materials and the longest life expectancy. Plus, it's the only mattress we found which had a firm side and can be flipped over to a softer side. I suffer from degenerating disks in my lower back. We use the softer side. I found I needed a bit more soft and contacted customer service. They shipped us a king size topper, made of the same quality materials as the mattress, at NO charge. This was the perfect solution as I've never slept so well! No pain whatsoever all night long. We've had our Zenhaven for 6 months now and we couldn't be happier with our purchase! Their customer service is exceptional. I have contacted them on 3 occasions with questions. Each time they were courteous, professional and helpful. This company and their employees are top notch!
My wife and I were exceptionally pleased with Zenhaven and the Saatva Company. They completely stood behind their bed, my wife loved it though I needed a firmer latex and felt it was too soft. Alex Y. was so helpful in suggesting options which we tried. Their delivery team headed by Sumaya was equally helpful. This company is selling a good nights sleep and not just quality beds. This is truly a five star company!
The Zenhaven is not cheap, but I am so glad we bought it. I started looking into latex mattresses after a few trips to Europe and cruises and decided I wanted a dunlop process latex mattress. The research has definitely paid off in much better sleep. I *love* our mattress! The motion isolation is incredible and no back aches when I wake up.
The Zenhaven is not cheap, but I am so glad we bought it. I started looking into latex mattresses after a few trips to Europe and cruises and decided I wanted a dunlop process latex mattress. The research has definitely paid off in much better sleep. I *love* our mattress! The motion isolation is incredible and no back aches when I wake up.
Although the mattress did not work for us, I wanted to leave a review about the great customer service that we received throughout the entire buying/returning process. Every staff member that we spoke to was kind, informative and accommodating. Every process, from buying to returning was made easy. Thank you for your great service.
From the pre support chat to delivery. The sleep is wonderful. I used to wake up 3 to 4 times a night. No more. Really a wonderful product from start to sleep. Recommend 110%
We did the split king which worked out perfectly. One side of the mattress being firm and the other a little softer. That way my wife and I each get the comfort level we prefer and with the adjustable base we are able to enjoy a great nights sleep. I would highly recommend this mattress to anyone who is looking for an affordable latex mattress.
I would give more than 5 stars if I could. This company has excellent customer care, and honestly, I didn’t know a mattress could be this comfortable. I have chronic shoulder and neck pain and I have not had any pain while sleeping on my new Zenhaven. This bed provides the support needed for my back and a plush, soft feel that is pressure free on my shoulder. Please note: carefully choose a mattress protector. The first one I tried had little stretch and as a result made the bed feel hard and cheap. The cover I have now is stretchy and does not take away from the amazing qualities of this very comfortable bed.
It is early yet for me to be totally clear on this queen size mattress but it feels great. Here is why Zenhaven gets a 3 star: The delivery arrived within the 7 to 15 days. The delivery agents did NOT contact me before delivery. So, they showed up with the mattress when I was not home. The next door neighbor, with dementia, hobbled over and the delivery agents ALLOWED HIM TO SIGN for the mattress. Who knows which name he may have signed with. Then, they just left it on the deck near my door. Fortunately, I arrived home between rain storms. The delivery agents were gone but they delivered the mattress in some old unlabeled truck, did not leave a note/message/signed receipt or business card. I had no way of contacting them. So, the story gets better when you picture me, at 130 lbs, moving a flexible 60 x 80, 125 lb. mattress into my home and getting it settled in the room. Believe me, this is rich material for a stand up comic. I've no idea what a 'white glove' delivery service is like but I do know that I got the KY Gel + Rubber Glove delivery service.
We've had our mattress for about 6 months now and are very happy with the purchase. When shopping around, I was most concerned about heat levels (I sleep hot so wanted something that would stay cool) and sagging (I'm 190 lbs and my last mattress had a crater). So far, have not had any issues on those topics. Also, the mattress is extremely comfortable. It seems very well made - very dense, heavy - so feel like it should last a long time.
We shopped a number of mattresses from traditional manufacturers. Styles included box spring, memory foam, inflatable, and latex. Most of our choices cost between $4000-5000 and we found things to be concerned about with each of them. Because of the satisfaction guaranty and easy return policy, we decided to take a chance on a Zenhaven latex mattress. The purchase process was simple and we were aided by knowledgeable customer service representatives. Delivery was timely and professional. We tried the mattress in both sides, with focus on the level of support, the ability to relieve pressure points, and the ability to move without affecting each other's side of the mattress. We ultimately chose the firmer side of the Zenhaven. After 6 months of use, we are entirely satisfied with our purchase. We no longer suffer from back or shoulder pain, as we did from our previous, too firm mattress. The mattress sleeps cool, has never outgassed any odors, and recovers quickly from the previous night's sleep. All this, and we saved at least $2000 by choosing the Zenhaven over our other options. All of our purchases should turn out so satisfactorily!
We had an airbed for 20 years and decided to go different this time. We visited many stores to look at mattresses. We finally decided on the Talaly foam mattress. I went to the internet and was directed to Zenhaven. The service was very good, the delivery after the first try was the best and the mattress is all it was supposed to be. My husband was complaining of back pain before and the has, thankfully, stopped. We are extremely pleased with our purchase.
This review is for queen mattress, foundation and frame delivered in October 2017. The most frustrating part of ordering this bed was navigating around the Zenhaven website to find the answers to my questions. As this was a big ticket purchase for something crucial to life (a good night's sleep), I wanted to do the research because I had no way to test the bed beforehand. So, after much research, an online chat with a Zenhaven employee and research elsewhere on the web, I placed my order. To cut a long story short, I wasn't present at the time of delivery but I'm told the delivery people gave the white glove treatment and wore booties over their street shoes to avoid tracking mud/dirt into my house. The heavy, queen mattress was delivered rolled up. The mattress was flipped so we would sleep on the firm side, as ordered. There was most definitely an odor from the mattress for the first few days. It was not wholly unpleasant but I was happier when it was gone. My husband adjusted to new mattress material within nights. He had suffered back pain and this was the impetus to get a new mattress. Within a week of sleeping on the Zenhaven mattress, his back pain has gone and has not returned.
Unbelievably comfortable mattress, sleeps cool, provides the right level of support especially if you alternate between sleeping on side and back. I wake up energized and refreshed. I was nervous making such an important purchase online but the sales representative was informative and eased my concerns. The company accommodated expedited delivery and the delivery company provided white glove service. I wish I could purchase pillows from Zen Haven!
The Saatva customer service professionals are unmatched in the industry and in the profession of customer service. Any time we called- from the questions prior to purchasing, to a few questions after purchasing, we received a warm and helpful real person every time we called - never a recording. When you call you are able to speak with and understand a live person domestically. Additionally, their customer service team across the board conveys an attitude of gratitude for its customers, a caring and helpful tone, goes above and beyond to patiently answer questions, be helpful and other-centered, honors their warranty and commitment to excellence. Their latex bed is first-class with customer service professionals to match. We would like to especially thank Gloria N. and Nicholas O. for their knowledge, expertise, follow up, caring professionalism and excellence. Your amazing team of professionals make a great name for your company. Please thank them for us- many times over.
Never thought I'd buy a latex mattress, let alone buy one online without ever trying it out. Am so glad that I did. This is a great mattress. It is really comfortable. Really comfortable. What else can I say.
After much shopping and research and laying on mattresses at different stores, we ordered a Zenhaven set. We had the delivery team place it on the Luxury Plush side. Took just a few days for us to love this mattress. We had been sleeping on a memory foam topper on an 8 year old set. We really like the new Zenhaven, and with the 20 yr. guarantee, this may be the last set we ever buy. I would recommend this mattress to anyone wanting to sleep on top of a bed instead of sinking into one.
We have received fast, response on our zenhaven box spring 2 times! Great 1st class!!
I always used to hear people talking abouy how much thwy live their bed, how they miss it when they're away, etc. And inside im thinking "whats so great about a bed or a mattress? Who cares?!" After 9 months with this one, i get it. This is the best mattress I’ve ever slept on and one of the most worthwhile purchases I've made. Good sleep is one of the most important things we need it's up there worth reading and breathing. Check out the doctor of sleep Prof Ruben Naiman too if you want to learn more.
My husband and i love this mattress - so much so that after the first purchase we ordered two more! My husband has complained about every other mattress we have had - and we have had the best -- sleep number, etc. The on-line purchase was easy. The delivery in all three instances was very smooth. Can't say enough good things about this company.
I decided to splurge on a Zenhaven mattress in part because I have chronic lower back pain and I found that the right mattress can help a great deal. It was the most expensive option but so far I'm happy with my purchase. Initially I was surprised that the firm side of the mattress didn't feel nearly firm enough, but after sleeping in it for a couple of months, I can say this is the best mattress I've ever owned. The only downside is that the material is very heavy - they have movers who will deliver and setup the mattress so it wasn't a big deal but if you plan on moving shortly thereafter, it requires 2 - 3 people to move a king mattress.
I've had other highly-regarded mattresses in the past, but the Zenhaven stands head and shoulders above them all. Quality construction, excellent customer service, and--most important--more than 200 nights of amazing sleep without any soreness in the morning are characteristics of the Zenhaven. I am a huge fan.
The mattress is exceedingly comfortable: soft but also supportive. I like that flipping it provided a different softness level. Delivery company was terrific.
Had to find a bed as we sold our 12 year old Sleep Number set before moving 1100 miles. Lucked into a couple of barely used adjustable twin sized bases and the accompanying king headboard/frame at an estate sale - all I needed was the mattresses. Went with the Zenhaven Twin XL after much online research and in-store look-see. Glad it had the dual firmness option because I like the softer side and my wife needs the firm. Slept good from the first night with no break-in or adjustment period, and it conforms well to the adjustable base. A very satisfying purchase.
I now have three natural or organic latex mattresses from three different companies. They are all delightful. However, my Zenhaven mattress is the most comfortable and aesthetically beautiful mattress I've ever experienced. Thank you!
I ordered the zenhaven mattress and am thoroughly happy with my purchase. My husband and I love this mattress. It's so comfortable that I look forward to curling up in bed each night! The order and delivery was very easy. I ordered a second mattress for our guest bedroom.
I gave it 4 stars because it hasn't helped my shoulder pain. It HAS helped with my hips though, and I love the fact that I'm no longer sleeping on metal coils. I have it with the plush side up, but I don't foresee me flipping it to the other side. That was also a big selling point though, the ability to flip it. We've had a couple warm nights already here in the Northeast and I did not get hot from the mattress. Would definitely recommend!
Back has gotten worse since a few years ago I had torqued my back. Started a new job and had bad spasms and restless sleep due to a very poor bed and frame. Friend of mine recommended Saatva, and saw the latex bed. While a bit pricey, decided to get both the Zenhaven and the adjustable base. Glad I made the leap, the trial time put me at ease buying a bed online. After it finally arrived, no longer having to sleep comfortably on the floor, I slept like a baby. Haven't slept on my back on years, typically a side sleeper, with the adjustable base and the Zen, it is easy to fall asleep on the bed. No longer waking up in the middle of the night or having pain due to my bed being so poor. Glad I spent the money on the bed, best purchase I've made in years!
After tons of research, we settled on the zehaven. I was skeptical ordering on line without actually lying on the mattress but the return policy was generous and the reviews great. I am so glad I did. The most comfortable mattress I have ever owned. I have had it almost 1 year now. I just called today and ordered one for my son.
This mattress is a game changer. No more discomfort, no more soreness. It supports without any pressure points. Perfect! This is one of my all-time best purchases EVER.
Seriously, I have other organic latex mattresses, and this one is hands down the best. I had to layer the others myself and zip them into the mattress cover. It was cumbersome, and not something you can do by yourself. The edges are droopy. The mattresses are good, not great. But THIS mattress - omg. I love it. The ordering process was easy, they kept you informed, and they delivered it and set it up. Unlike the other ones, it's assembled at the factory and arrives like a regular mattress. The edges are not sloppy, and it's the most comfortable bed I have ever owned. You will not be disappointed. We have ours on the firm side. And, it can be folded in half, so getting it into a tight space isn't a problem
I used to have a firm latex mattress, and when I got the new Zenhaven it was quite a bit softer than my older mattress. I was worried by how my body would react. I've had the mattress for a few months now and so far, no problems at all. I love this mattress.
I absolutely love my zenhaven.
I was worried that it was going to be too firm, but it is perfect for me!