Icomfort vs. Novaform
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Since its launch in 2011, Serta iComfort has been a popular mattress at big-box stores and traditional mattress retailers. Over the years, they have evolved their designs to offer sleepers extra pressure relief and more recently, eco-friendly options. Although most customers like the initial feel of their iComfort mattress, there are some who have brought up issues with the longevity of their mattress.
Novaform mattresses are well known for being sold in Costco warehouse locations. Owned by memory foam developer and manufacturer Innocor, nearly all of the mattresses sold by Novaform are memory foam mattresses. Also found at popular retailers like BJ's and Sam's Club, Novaform's product offering and quality differs slightly per retailer. However, overall, with a variety of mattresses in different thickness options, Novaform gets some good initial feedback from customers. Still, there are some reported issues with heat retention, firmness, and initial comfort in some cases.
Based on our aggregated reviews and our scoring method, we recommend Novaform in this match up!
No Back Pain:
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Icomfort's Owner Satisfaction
If you are thinking about this one, do more research below to learn if this mattress will work for you. Sadly, they don't get the best reception from all customers. Some have had great things to say about how their mattresses work for them, but many others have had complaints about feel.
Most customers describe these mattresses as providing good support, but others didn't always agree with the feel. For those that are heavier, read the customer reviews before buying as you'll want to make sure that your body is aligned as it should.
For those that like to lay down by the side of the mattress, most reviewers describe the mattresses as being supportive on the edges. That said, some have reported issues over the long term so make sure to review more if you have mobility issues.
In addition to being well supported, having a long lasting mattress is what shoppers are looking for. We all wish that our mattress would be just as comfortable a decade later as it was the first day. However, sadly these mattresses are not rated very well by sleepers on longevity and some have experienced issues after only a short time. If you are looking to use one of these full time, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
Novaform's Owner Satisfaction
Customer reviews are sometimes hard to make sense of -- especially with some companies focusing heavily on protecting their reputation. Sleepers, sadly, don't always feel comfortable from these mattresses. There are still customers that are happy with their mattresses, but others that are not as pleased. Read on to understand the specifics of the mattresses.
Support isn't the same as firmness. Excellent support means having a mattress that cradles your hips and shoulders to align you back. Overall, these mattresses have some negative reviews when it comes to support. Most are satisfied with the supportiveness of the mattress right after purchase, but some customers described feeling less supported as time went on.
For those that need to sit on the edge of their bed or roll to the side, even edge support is very important. These mattresses do well with edge support at first, but some found that it wasn't as supportive as they'd like
Finding a long lasting mattress is great, but it's not always that easy. Unfortunately, these mattresses are not well rated when it comes to durability. This means that some customers may experience that their mattress lasts longer than average, while other sleepers may find their mattress falters quickly. If you are a bigger person, make sure to take a look at all of your options.
Browse Icomfort Customer Reviews
sometimes when I'm just walking by I go touch it just because it makes me feel good. I can't attest to its durability
I look forward to laying down on this thing. It is very soft, but in just the right way. Seriously, sometimes when I'm just walking by I go touch it just because it makes me feel good. I can't attest to its durability (we've had it about a month), but it's very nearly been worth the thousand bucks we spent already (we got a heck of a deal here.)
This mattress is not cheap, but we shopped around and it compares favorably to the $3000 to $5000 mattresses at the over-priced mattress stores. Conversely, it is miles better than the bargain $500-$700 "memory foam" mattresses. To get that real, honest-to-blog memory foam experience, you do have to spend a bit of cash, and this mattress is the real thing without being ludicrously expensive (even if you pay full price.)
Now excuse me—I have to go roll around on my mattress for a few minutes before dinner.
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After 6 months...OMG this hurts
Purchased an iComfort-Applause II King mattress and split box spring. It was ok for the first 6 months, then support degrades after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My partner and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had Raymour & Flanigan's inspector come out used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. I've filed a BBB complaint and Consumer Affairs report. Raymour & Flanigan is no help whatsoever! I do NOT recommend either R&F nor Serta. Very bad service. The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
Allergy to Foam Mattress
I developed an allergy to the I-Serta foam mattress 3 to 4 weeks after the mattress was delivered. The allergy started as a slight itch and has progressed to the point that I cannot sleep on the mattress. I am investigating zippered plastic covers to encase the I-Serta mattress to see if that helps. If the plastic cover does not work I will have thrown $1,800 down the drain. I am very disappointed with Serta.
Based on my experience the I-Serta foam mattress is not safe. There are ingredients in the foam that off-gas and are dangerous to your health and welfare.
Does all it claims. No more joint pain and cooler. Good for back/side sleepers.
(I swore if this mattress worked out I would write a review because online mattress reviews are so erratic.)
I did all the research and have experience with memory foam benefits, just never bought a foam mattress due to price. I settled on iSerta Savant II for comfort and price. I was concerned once I got it - that it would sleep hot (I sleep very warm) and not do much for joint pain.
It had very minor gas offing initially, but that was gone in 24 hours. The first couple nights I slept on it- it didn't feel as soft as in the store and my back was a little stiff - but my joint pain (hip) was gone and I did sleep cooler. I hung in there and purchased a Pinzon Plush Mattress Topper (Amazon) which added surface softness. After sleeping on it about 3 nights, the back stiffness was gone and I truly can report zero joint pain and a cooler sleep. I sleep noticeably cooler, not zero heat, but cooler. Slept terribly hot in my previous Sealy Oaks Reserve (8 years)) coil mattress. The iSerta mattress is soft, but supportive, like memory foam should be. I have no problems feeling like I am stuck in it and I LOVE the zero motion disturbance - doesn't feel like the mattress is moving around with you. I am a 65% side - 35% back sleeper, so if you are the same, you can feel safe considering this bed. Definitely not for stomach sleepers.
TempurPedic Cloud Lux felt even better, but was $1,700 more than iSerta and felt like a warm sleep even in the store. You really have to pay attention to your body's reaction when you test any mattress. You'd be wise to spend substantial time in the bed, even though it kinda feels awkward simulating your personal sleep positions for all the public to see - in a mattress showroom. (LOL). I have to say that my friends have had a TempurPedic for 11 years now and still love it for comfort, but report that it does sleep hot. They are not natural warm sleepers so that's OK for them.
I can't speak to longevity for this iSerta, but after a month - I am quite pleased and crossing my fingers that will be the case for many years. (I'm still scratching my head that this foam mattress sleeps cooler than my previous coil mattress, as coil mattresses are supposed to sleep cooler and that very fact deters people from buying foam...odd.)
So good luck with your mattress shopping and I hope you get the one that is right for you. For me, waking up with no joint pain (hip and shoulder) and sleeping cooler has been a Godsend. Nighty-night. 😴
dont buy warranty is not backed
Breaks down really fast. Junk save your money. Unless you don't like to sleep then buy one.
Warranty is terrible
We purchased an iComfort mattress in September 2012, and it is already broken down. Much over the 3/4" allowed. We had a rep look at it as there is a fabulous 25 year warranty. Unfortunately, the Serta Company does not play well with customers. One of the two tags were missing, (not removed by us), and for that reason they will NOT cover the warranty. Funny fact.... that this mattress hasn't even been in existence for longer than their warranty. Makes me sick to my stomach that we have thrown away $1800 for a bed that we had just a little over 3 years. In my research, they also do not abide by their warranty if there is a stain, no matter the size. Truth be told, they will do anything to not cover your mattress under their "fabulous" 25 year warrant. Beware, and shop around unless you don't mind paying $40 per month to sleep on a mattress.
Serta - Bottom of the Barrel
Bought my i-comfort matress for a whole lot of money and it didn't last 3 years, Serta didn't stand by its product and should be ashamed to lie to consumers and even hint at a 25 year warranty. They know VERY WELL there is no chance their product can last that long.
If you try and go through their warranty process BE WARNED. They will make you pay for an 'inspector' to come and evaluate your mattress. Unknown to you, the 'inspector' has one job "TO PROVE THAT YOU VOIDED THE WARRANTY SO SERTA DOES NOT PAY". They actually made me pay 40 bucks for a guy to come to my house and claim that my mattress was sinking because of a mark from a pen. Really a lot of nerve. I spoke to a former Serta employee and was even told that THE INSPECTORS MAKE BONUSES WHEN THEY VOID YOUR WARRANTY. Serta will tell you "well they are independent" but guess what? Serta doesn't let the CONSUMER pick the company. THEY PICK THE COMPANY. So they only pick inspection companies that agree to their deal, kick backs in return for blaming the consumer.
This thing will absolutely not last you. Look at other ratings of icomfort mattresses and you will see a pattern, it sinks after months and leaves you with terrible back pain.
Trust a local company and trust only two sided mattresses. Serta knows there is no way one side of a foam matress can last 25 years, even so they go cheap and only put memory foam on one side. Meaning uneven wear and a low quality product that won't last.
READ THE FINE PRINT of the warranty...you're going to see what I mean!
I have slept on this for about nine months. ...
I have slept on this for about nine months. The softest mattress I've owned, but a lot less back pain for my husband and I do sleep well. My only criticism is, despite design attempts to produce a cooler foam mattress, the I comfort sleeps warm so four not five stars. I am in Florida, not sure this would bother me in the Northeast. Also the foam is HEAVY. No way I can flip on my own. So if your a women who regularly flips mattress, bear in mind foam is a heavy choice. But you'll sleep.
Great mattress for the first 6 months...
Great mattress for the first 6 months, then support degrade after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had 2 different inspectors come out from Serta and they both used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money.
The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
We owned the Serta Prodigy II iComfort mattress...
We owned the Serta Prodigy II iComfort mattress less than a year when it started developing holes that we were sleeping in. We were both waking up with back pain and I developed a hip problem which has now turned into some very bad sciatica. I can no longer sleep on it. We paid about $2100.00 for it at Godby Furniture. When we complained to them they had someone come out and look at it. It was determined to be defective and luckily we are getting a replacement. I'm so disappointed in this and now I'm afraid by getting a replacement it will do the same thing and then nothing will be done about it. We have had an iComfort before this one for about three years but never had an issue with it. Our son now has it and it's fine. I feel it's just this Prodigy model. Please Serta take note!
Wonderful mattress! Feels like I'm sleeping on a cloud. I would definitely recommend. 💯❤️🔥
Excellent Value from a Quality Seller
After researching the market and CR reviews I decided on the Serta Savant III with Ease Adjustable Base. Memory Foam Showplace through amazon had the best selection and pricing for this combo. Ordering was easy, follow up was excellent, and delivery went smooth. The base and mattress arrived in separate packages and sere carefully loaded into my garage. The driver even helped get the heavy base box into the house. Set up was simple and the full bed turned out great. This is a comfortable bed with a soft feel yet provides firm support. I highly recommend Memory Foam Showplace and the Serta mattress and adjustable base combination.
Created back pain
It felt great when I tried it out in a store. I started getting lower back pain within a couple of days of use. It started to get very painful after about a week. I moved to another (firmer) mattress in my house at that point and the back pain cleared up. It came right back as soon as I moved back to the Serta Savant III Plush. The lower end sinks further than the upper end. The resulting slope puts a lot of strain on your lower back. The slope (and resulting back pain) gets significantly worse when my wife is also in the bed. I tried a few different positions and pillows that did reduce the pain, but not enough to prevent me from needing to buy a new mattress.
It keeps me cool and cozies while wrapped in pretzel legs with my ...
THIS SH*T IS UNDEFEATED. It keeps me cool and cozies while wrapped in pretzel legs with my wife. I'd say the only downside is any room this mattress isn't it is now useless. Pretty much go to work, come home, Bruce All Mighty myself out of my clothes and bounce on this cloud of joy and starfish all up on this bed made of 1,368 adorable puppies. Put on the mattress cover to keep it clean from the 67 hours a week you'll be on this warlock. It's basically fixed my irregular sleep, my restlessness, and practically gave me advice on opening a Roth IRA. They included two pillows that aren't nearly as nice as the mattress but they're nice to put between your knees while you dream about dreaming about walking up just so you can go back to bed. And that's not even the best part, folks. Every time someone comes over to your house they'll want to sit on it and demo that fluffy stuffed goodness. Like I said before, the living room is a ghost town. This mattress is perfect for dinner parties just as much as it is a magic carpet ride in the form of a memory foam that hugs you like your chubby aunt without the smell of smoke and Un-Custables.
Wish I would have...
Wish I would have seen these reviews before I purchased a $2,100 Serta iComfort memory foam mattress. What a POS. I cannot believe they sell this junk. Sleeping in a 'hole' cannot roll out. Sometimes I feel trapped. Please do not purchase this product!
We were so excited about our iComfort...
We were so excited about our iComfort mattress when we first purchased it. It was so comfortable for the first few months and then, I began to notice I was waking up in the morning with severe low back pain. I didn't realize at the time how the mattress had actually broken down, and the indentation in the bed where I had been lying. I finally realized that as I was lying in bed, I was lying in a hole. I weigh all of 105 pounds. This mattress has continued to break down and deteriorate. The day I went back in to the mattress store to ask if there had been any complaints with this mattress was actually the 2 year anniversary of our purchase. I was informed that the mattress I had purchased had major problems that had been reported.
I have endured severe pain, pain management including epidural injections over the past months, and then I realized it was the mattress that we had purchased to help promote our good health, and a great night's sleep. Also, the pain has been so bad first thing in the morning, when I first wake up. Instead of feeling refreshed, I feel severe pain in my low back. I have photographs on and off of this mattress to prove the deterioration of this mattress.
The mattress is very comfortable...
The mattress is very comfortable and I wake up feeling refreshed. I would recommend this mattress to anyone. No backache or leg pain. I chose the firm mattress because of my back problems and believe me it helps. Are you needing a mattress that makes you feel refreshed and not waking up grumpy? Then go for it! You'll be glad you did.
We purchased a Serta iComfort...
We purchased a Serta iComfort mattress in March 2013. It is now sagging on both sides with a huge lump in the middle. My husband can no longer sleep in the bed as he wakes up in agony each morning from back ache and I now have back problems too. Never had a back problem before. Will see how we go with our local supplier - paid nearly $5000 for the ensemble so hope they honour the 10 year warranty. Will never buy a Serta again.
I've tried several brands...
I've tried several brands over the years but Sealy has been truly consistent when it comes to a quality mattress. Always good support (I've got two crushed vertebrae in my back + a crooked spine). Love this brand. Quality made, doesn't fray or unravel. Will straighten out your back which will help with chiropractor bills. Recently strained my back lifting a heavy suitcase. I was a guest in a friend's house she had the worst mattress (she bought a $100 foam topper for it). The topper was OK for 2.5 months then it died - total waste of $$$. I then rented a hotel room with a very good mattress (Sealy of course). I was in agony & it took 12 days of sleeping on their mattress to finally feel better. HINT: Shoes can also cause back problems so pay attention to the soles & heels. Buy new shoes if necessary.
Miserable nights sleeping on this new mattress. I wake up with so much pain and feeling exhausted instead of rested. When using the adjustable head raising the mattress bunches up badly. After paying an inspector 50.00 after only 6 months usage he naturally reported nothing would be done as he didn't find anything wrong. He was in bedroom a total of 7 minutes. This is going to be costly for me as I am an 84 year old widow on a very fixed income. And no one at the mattress store cares about my problem.
Makes me sick
I've had my iComfort adjustable bed for two years and over time I have become increasingly sick when I sleep on this bed. I have chemical sensitivities so I bought a cover for the mattress, which has helped. However, I found myself coughing throughout the night and waking with a sore throat and headache. The brain fog and fatigue are getting worse, so I started sleeping on a relatively new mattress (not memory foam) in my guest bedroom and even tried the twin mattress on my daybed. I have not had any problems with these health issues when I avoid the iComfort bed. It has taken some time before my health issues became severe enough that I could no longer blame it on "just my allergies". I will be getting rid of the bed and I paid a lot for it. BTW, I just don't use the adjustable feature, but I really don't spend a lot of time hanging out in my bed. I'm very disappointed in this bed. If you have allergies or chemical sensitivities, do not buy this product!
We were so excited to get this incredibly comfortable Simmons iComfort mattress only 3 years ago. It was all hype! Both my husband and I are currently suffering with back problems. As we stepped away from the bed when changing the sheets, we noticed how much it sagged and realized the indentions that remained. The warranty is based on the small number "Warranty Code" that is printed at the bottom of the "UNDER PENALTY OF LAW" tag that everyone tears off and throws away after they are sure they are going to keep a product! I will never purchase another Simmons product again! For this kind of money I could buy a new mattress every year for 3 years.
Sealy IComfort Blue Max 1000
So i get i am likely writing this too early, but let me tell you this is literally the best mattress i have ever slept on. My boyfriend is feeling the same way. No kidding, this mattress is the perfect firm but with cradling comfort. I drooled for the first time since i can remember. I am going to have a love affair with this bed. Never got hot, never god sore and had to rotate to my other side or stomach. And woke up without a single ache! I am telling everyone about this stellar mattress!
Serta iComfort failed expectatations
Good mattress for the first year or so, then support degrade after that. I suffer from back pain. The i-Comfort seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually we put a topper on the mattress. Now we sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. Seems a waste of time for inspectors to come out from Serta since no one else has had success wit them. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. We spent over $2,000 on this set and it's barely 5 years old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
Serta I comfort mattress
This is absolutely the worse mattress I’ve ever tried to sleep on.Only had it a few months and it’s killing me ,toss and turn all night and can’t get comfortable.Its pretty bad when you can sleep on a motel mattress but can’t sleep on your own. I get up sore and feel like I’ve been fighting all night,lm looking at other mattresses but don’t know what to buy ,I don’t think any of them are any good and you pay a big price for them.Im really disguised!
Sagged in under 10 years
My husband was super excited to purchase this product when he started his first job. Less than 10 years in I started noticing I was falling into the middle at night and developed morning back pain. We tried flipping the mattress, levelling the bed frame - no improvement. I can sleep on RV cushions and have a better night sleep. Super disappointed we will have to replace what we thought was a major investment earlier than expected.
Serta iCool Comfort Matrress
Within 11 months of having this mattress it has started sinking in the middle. We wake up with back pain and finding ourselves climbing out of a hole. This mattress is a POS and there should be something we can do to get our money back!!!!!!
Great until you break it in...
Due to a warranty replacement I've owned two of these mattresses. Both times they were super comfortable until about the 4-6 month mark, then they started to be lumpy and saggy. Now I almost always wake up with lower back pain. My girlfriend absolutely adores soft memory foam mattresses and even she has trouble staying comfortable on this one. After having the same experience twice I'm now shopping for a new mattress only a year and a half later. And give the price I paid for it originally I am not happy. Avoid.
10 year mattress good for 4 years
Bought an icomfort bed in 2015 and it had a 10 year warranty and neither the dealer nor serta took responsibility for lousy workmanship on this product so beware of Serta matresses
It Won’t Last After 6 Years
My husband and I tried this mattress in 2013. We purchased it from a family owned business who were very good. We bought the queen bed with a boxspring and a metal frame on wheels for $2600. They threw in 2 exceptional and large memory foam pillows and a hypoallergenic mattress cover. Two years ago in 2018, we purchased an adjustable frame for $1200. That is when we started to notice a difference in the comfort level of the mattress. We contacted the store to clarify the warrantee. When we purchased the mattress we were told the warranty was 25 years. I asked where that was in writing and we were told in the paperwork they gave us. When I called them they told me the warranty was 10 years, not 25, and after five years it was expected that the mattress would have a bit of wear. We were given the same story that others have reviewed hear about having someone come to inspect the mattress and pay them $79. He told us to avoid that we could take fishing line pull it across the width of the bed and then measure to see if there was a three-quarter inch dip in the mattress. It was a hair from 3/4 of an inch. He said if it was not 3/4 of an inch or more they would not honor the warranty. And it was not clear if the warranty was to replace the mattress fully or not We were given the same story that others have reviewed hear about having someone come to inspect the mattress and pay them $79. He told us to avoid that we could take fishing line, pull it across the width of the bed and then measure to see if there was a three-quarter inch dip in the mattress. It was a hair from 3/4 of an inch. He said if it was not 3/4 of an inch or more they would not honor the warranty. Now, in 2020, we are researching a new mattress. We are very much sold on Saatva Hybrid mattress as it is $1200, has spectacular reviews. I was able to sleep on a Saatva firm mattress when visiting someone for three nights. I have arthritis, curvature of the spine, and other joint and spine issues. Although the firm mattress was a little bit too firm for me, I found that I still slept quite well without feeling pressure point pain. Therefore I am now sold on their luxury firm hybrid mattress which claims to be medium firm. Additionally, read the thousands of reviews for Saatva. All reviews I’ve read and there has been probably 100 have claimed the customer service and honoring what they promise you was 100%. Their warranty is 15 years for normal wear and tear if there is any discomfort issue with the mattress. I believe after that amount of time based on the reviews, they claim in writing to honor that. I recall their warranty is 25 years.
The firmness is spot on and you won't wake your mate when you get up early.
It was like sleeping on the cement sidewalk
I have a bad back and my previous mattress was sinking in the middle. I purchased this mattress after testing it against several other mattresses in the store. I managed to sleep on this mattress one and half nights before resorting to sleeping on my futon sofa in my sunroom. I cannot describe the level of pain I was experiencing after trying to sleep on this mattress the first night. It in no way provided the same comfort I got in the store. I assume this has to do with the store demo having been broken in by the numerous customers who have tested it out. The second night (half night), I cushioned it with a padded mattress cover, a memory foam topper and several quilts/blankets to no avail. It is like sleeping on the cement sidewalk. My mattress was delivered on a Saturday and Monday I called the store and returned it. I selected a different Serta mattress with padding and I am currently waiting for its delivery. I'm hoping for better success!
great mattress great price
this mattress is great. bought the hybrid works great with an adjustable base. very firm great for my aching back my wife and i have slept great since we got the mattress great price for the set.iof you like and need a firm mattress, you have to get this mattress
Extremely comfortable, great back support.
Gives great comfort with back support. Like the firmness but also soft and prevents movement from the other person on the other side.
Good night’s sleep finally!
After a broken down mattress that was hurting my back to the point that daily tasks were a struggle this mattress was a relief! I walked into the store intending to buy a more expensive mattress but none were as comfortable as this one! Back problems have been solved! Great value and a great night’s sleep at last!
Excellent price and mattress
I like the mattress. After having a 20 year mattress, it was a welcoming replacement. The firmness helps my back pain and is extremely comfortable.
so far we are loving this mattress. I would recomend it.
we like the firmness of the Serta Blue Fusion Icomfort Hybrid mattress. It is a dream compared to the mattress we had for only 7 years that sunk in the middle causing back problems.
I buy the Blue fusion hybrid icomfort from Serta, king size, and I love it ! It is so comfortable for the back !
Very comfortable. A good night's sleep at last!
This mattress is superior to our previous one. It is firm like we wanted. Has edge guards and is so comfortable. My husband is now getting a good night's sleep!
Browse Novaform Customer Reviews
Good if willing to put a few extra bucks into it
Pros: Price, shipping, delivery, ease of getting into bed room, highly rated by consumer reports
Cons: Firmness is mislabeled, requires a memory foam topper to be comfortable
I did a lot of research before buying our new mattress. We had never done a memory foam mattress before and thought we would give it a try. We went to a department store and tried out their memory foam beds to make sure we thought we might like it and picked the right firmness.
I have traveled for a job and stayed in nice and bad hotels. I thought I was pretty experienced to differ mattresses and comfort levels. This one is rated medium firmness, I would say it is medium firm to firm. It is much firmer than any mattress I have slept on. I could see how it could be firmer so I won't say it should be rated firm, but it is at minimum medium firm. There is no feeling of memory foam. There is almost no give in the mattress. You expect a memory foam mattress to give to your body a little and you fit into it. This does not happen with this mattress. I was excited to see what the pearl gel memory foam felt like. There is no indication of pearls, gel, or memory foam on the top layer.
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After researching mattresses for months and with great fear I ordered this matress based on Costco's return policy, consumer reports rating, and customer reviews. It arrived by courier ( He even dollied it into our bedroom )! It unpacked as it should. No smell , no waiting - we slept on it that night. I had left the board that I had been using on the box springs but after a 2 weeks removed it because I read that it should not be used on the floor but on box springs. It went from firm to medium and viola. Perfect!!! I've had the matress over two months and purchased gel pillows. Honestly, I've never had anything this comfortable. The gel pillows work in sync with the matress. It's NEVER hot. But now that it's winter it's not cold either. I'm just in awe when I lay down at night and even more pleased when I wake up. Great job Novaform. Great Job Costco! My first purchase from your company has made me a life long customer.
Great Mattress and Price but too firm
I have had this mattress for @ 2 years. I think it will probably last forever, but it is NOT medium in firmness. I would say at least medium firm +. You do not sink in as you do on most memory foam mattresses, but surprisingly I do sleep very well on it. It really doesn't feel like a memory foam mattress. Seems good for both side and back sleepers. I do wish it was a little softer. Slept on a water bed with 'pillow top for years until the bladders could no longer be patched. They don't make water bed mattresses like this anymore (solid pillow top and sides that drop over base and bladders. Probably this was the most comfortable mattress I've every had. Unless you like a soft mattress you will be very happy with the Serifina' and at $650 ($799 Cal King which I have)nothing else comes close.
Bought it, returned it, opted for diff product
Lesson learned- don't skimp on a mattress you spend 7-8 hours using and if you have back/neck problems. Wife and I bought this and gave it a ride for 30 days. Felt it was too soft, did not hold form. Returned it after 30 days. It came in a box the size of a dorm room fridge. That should probably be a characteristic of caution in the first place. Might be suitable product for college kid looking for something that can ship easy. Not a great solution for neck/back problems.
Deserves 10 stars!
For years we wanted a Tempurpedic so when Costco.com offered them a couple of months ago, we took the plunge. For six weeks, I did not sleep. The Tempurpedic was hot, hard as a brick, and uncomfortable. It was also excessively tall.
We returned it and replaced it with the Serafina Pearl Gel Mattress. Oh. My. Gosh. It is like sleeping on a cloud. I like a softer mattress while my husband prefers a firm mattress. We are both happy and are sleeping through the night with no tossing or turning. Do not hesitate to get this mattress!
Costco service and delivery and price were all great. I just could not stand this bed. It was not medium. It was very firm. Felt like concrete. I switched to the Valentina and I love it.
I bought this mattress a month ago and haven't gotten use to it yet. Will probably send back. Will maybe try the more expensive softer mattress.
Having had a 15 year old firm mattress the change to this memory foam mattress its everything I had hoped it would be. Sleep on both side and back, both very relaxing and comfortable.
We needed a new mattress, so I researched them starting with Consumer Reports, which rated this their top foam mattress. This is our first foam, so I really didn't know what to expect. Also, we have never purchased a mattress without first trying it out in a store. It arrived quickly and was fascinating watching it expand after to cut the plastic off it. I have to say that it's harder than I expected, but I am getting used to it after two weeks. My wife, who sleeps on her back, is sleeping noticeable better. There's also no movement transferred to the other person, which is a good thing. Neither of us noticed any unpleasant smell as some have reported.
Relying on the glowing review in Consumer Reports, I purchased this mattress more than two months ago and believed the enclosures that said it could take a while for the mattress to fully set. Well, sufficient time has elapsed and it is still the most uncomfortable mattress I have ever slept on. (It replaced a 16- year-old mattress but thank goodness I hung on to that one because I plan to put it back on my bed and give this mattress away.) The mattress is so hard, I wake up with a backache every morning and my Activity Tracker shows I am having very restless nights. I actually have to fold up several blankets and use them as padding under me because the mattress is so hard and uncomfortable. I would not even call it 'firm,' it is the hardest mattress I have owned and I always buy firm models to provide more back support. Worst money I ever spent!
I researched alot of mattresses on their comfort, side and back sleeping and reviews and price. This one came out on top. We used to have a waterbed and thought it would be difficult to adopt our lifestyle to a regular bed. We got flannel sheets and have slept like a baby ever since. It's hard getting out of bed in the morning. Very nice.
Great Bed, Great Price
I bought this bed in February 2016 and like the other reviews found it very hard. After about 2 months, it become much more comfortable. I love it now, find it very comfortable, doesn't make my back hurt and I would certainly buy it again. You have to give it a few months and then it's great. If you are looking for a pillow top snuggly bed, this is not for you.
We bought this a month ago and cannot be more satisfied. We did think it was slightly more fim then we expected but after 2 nights of sleeping we realized it was a medium firmness. The most comfortable mattress ever. Havent slept this well in years.
Perfect for me
1. I read all the reviews on the COSTCO, other sites and checked consumers overall this bed seemed to be a good choice as far as quality. 2. As you can see from the reviews some people say this bed is to hard, some say it is to soft and others say it is just right. Depending on your weight depends on how much you 'sink' into any mattress that also effects how hard of soft the mattress 'feels'. 3. I enjoy a 'firm' mattress in which I do not sink a lot into it but I do expect it to conform to my body this mattress works perfectly form me. 4. Smell: Upon delivery I set up the mattress and aired it out for about 6 hours. I then put on a mattress pad and bedding. The only way to smell anything unusual was to put your nose to the mattress and that lasted about 2 days. 5. Price: After checking warranty and cost this bed via COSTCO gave me the best value.
I did hours upon hours of research and thinking before deciding on this mattress I read every review posted. How firm a mattress feels is different for everyone so how can you yourself decide until you have one.? I needed a firm mattress for my back issues. This one was rated so well and it was a no risk purchase. I decided to give it a try. I am a woman approx. 130 pounds. My weight didn't put a dent in it anywhere! I felt like I was laying on top of it with little to no give at all. It also took a couple of days to expand to be able to press a hand impression into it. It did not get hot, The smell of it was minimal, it is very heavy, easy set up and this is an good quality mattress. I was hoping it would conform to my body a little but it didn't. For me, it's as firm as any Firm mattress without plush or a pillow top I've tried out there. The medium firmness rating doesn't feel accurate for me or my weight at least. It's harder than the highly rated Se@ly kelburn also recommended by CR. Hope that helps as a way to compare for you. Love Costco and always will!
Novaform @costco review
If you've owned a high end pillowtop mattress you will not be satisfied with this bed, If you haven't its perhaps doable, For the money right aroud 600 dollars its worth the money, It actually helped my wifes back, And she woke up without her usual discomfort, For me it felt to firm and lacked that luxurious feel and its not something i can imagine spending 1/3 OF MY LIFE ON FOR THE NEXT 10 YEARS, That being said again its still worth the money.
We have tried a number of the Novaform mattresses. Each one seemed to have great promise but fell just short. We love the affordability and potential of the mattresses. Our first Novaform serafina pearl gel memory was too soft (rated in top 4 on CR), but nice if you like plush. We then tried the Novaform firm memory foam, which was firm and comfortable but retained so much heat that I was waking at night changing shirts from sweat. And finally the serafina pearl firm with gel, once again too soft. I must admit, I have had lower back problems, so I look for firm to extra firm mattresses. For now, we are giving up on foam mattresses.
Provides support and gently hugs you
I've been sleeping on this mattress for a few weeks now and find it to be comfortable. The mattress is softer than I prefer with a very plush top layer that hugs your body and offers support (at the lower back). You do sink into the mattress a bit which can slow you down when changing sleep positions. Before this mattress, I slept on a foam mattress - it retained heat but I feel this mattress retains more heat. My spouse really likes this mattress though. There isn't any edge support. There is an off-gasing smell that lasted up to 48 hours after unpacking. Overall: nice support, a little too soft, retains heat but I like it.
At first we thought this mattress would work for us, but after a week we knew it wasn't supportive enough. We are 60 and 59, 230 and 130 lbs respectively. I am a side and back sleeper, my husband a side and stomach sleeper. I noticed that the mattress didn't hug my lumbar region while sleeping on my back. I could feel a gap there and there shouldn't be. My husband thought it was too squishy, not firm enough. What we both disliked is that the sides cave in when sitting on the edge of the bed, so you basically slide off. We had to return it and we are now trying a Sterns and Foster pillow top firm. Back to basics for us.
The best purchase ever!
We were moving to Ireland and wanted to buy new beds for everyone but we had a budget as moving countries is expensive. We gone One queen and the kids got full size each. I was very nervous as we would not be getting to try them untill we were in Ireland. However, I need not have worried. They were the best purchase ever! I normally have back issues and have never woke up even once with stifness or soreness in my back. Still totally love this bed after nearly 10 months. My only issue is now when I visit friends or stay overninght else where, the beds seem completely sub standard.
Firm cradling comfort
My husband and I bought this to replace our 7 year old tempurpedic. This Novaform 14" Serafina is the most comfortable mattress my husband and I have ever slept on. That includes all mattress's at hotels, friends' and that we've owned. We're in the mid 50 to early 60's age range. It gives a firm but soft cradling support and is not hot like our previous memory foam. We read reviews in Consumer Reports and this met our budget and was one of the top rated mattress's. We got it on sale and is a great value even at full price. Highly recommend!!
Takes getting use to.
We purchased this mattress last year for a vacation cottage. We allowed it to sit opened on the bed overnight before we slept on it. We own a pillow top mattress at our home, so this was our first Memory Foam mattress and we purchased this based on good reviews and the price. The first few night we slept terrible! We both woke up sore each morning. After about 5 nights we finally started sleeping better. I do find it to be hot, especially if you are sleeping on your back. It is soft on the top, but very firm underneath so you have good support. We are going to buy a mattress topper to try and soften it even more to what we are used to sleeping on. Overall for the price it is a good mattress, but does take time to get use to.
More of a medium firm
I love having a king bed, it is lovely! First time trying out a memory foam mattress. My husbands only request was to get a firm mattress. I would say its more of a medium-firm. You do sink in a little right away. I woke up the first week with sore back, which I never have before on my other spring mattress, but I haven't recently, so I am wondering if my body had to first get used to it. I also am 19 weeks pregnant, which could have been part of it, or that the first week we didnt have a platform for it yet!! Me or my husband havent had any issues with overheating on it like I read in some of the reviews.
This was a first....after shopping all over for a firm mattress, (costs were &1200-$4800+). Reviewed Consumer Reports, this mattress was very highly rated and less than $1000. Then it went on sale in February!!! With Costco's return policy we decided to give it a try. Then we learned it would be coming in a box!!! A king mattress in a box!!??!! When it arrived...in a box...flat as a pancake...there was no way this was going to work.....wrong....within three hours this 'pancake' turned into a full size king extra firm mattress!!! No more tossing and turning it's the best nights sleep we've had in a very long time...granted, it's only been a week...but so far so good. Would and have recommended this mattress to everyone we know.
I researched mattress online. This one came in the top 10 at number 5 . I bought this mattress 3 months ago. I always had a coil mattress and needed a change. I knew I could return it if I was not happy. Costco is great to deal with if there is a issue. It is the best mattress I have ever slept on. Extremely comfortable, not hot, my back even feels better. My wife feels the same way and she was really concerned. She is not tossed around when I move or turn over.
Firm was better than medium firm
We tried both the firm and the medium firm version of this mattress. The medium firm was available in warehouse and the firm only available online. My wife chose the firm version do to less motion transfer and no sag/roll toward the center due to my laying in the bed. She was able to get rid of a boomerang pillow she previously needed for side sleep with our Sleep Number bed that we got rid of. It took about two hours, a roll of heavy duty packaging tape, clamps, 2x4's, and a vacuum to get the medium firm mattress small enough to return to Costco...but they did take it back.
Too Soft for Us
Frankly, my one star is probably unfair, but if you love a very hard innerspring, as my husband and I do, do not be lured in by the "firm" label. That's firm for a foam mattress, not firm for a mattress in general. We sunk into it as if it were a marshmallow. In fact, after trying it for a few nearly sleepless nights, we dragged our old rock-hard innerspring mattress onto our bedroom floor and there until we were able to lift it off our bed and arrange to return it to Costco. We are SO thankful for Costco's return policy. I cannot imagine sleeping on this huge marshmallow for another night.
We bought the mattress online through Costco only because they don't carry California Kings in the warehouse. It two weeks to get it. Unpacking it was not to difficult. It's been a week since we've had it and the mattress still hasn't fully reached its full shape. The bottom right side is still smashed. As for comfort, the only option was to go with firm in a cal king. It's like sleeping on flat mat, there is no give, no comfy feeling. I can't seem to find a comfortable position and my lower back is achy in the morning. Will give it one more week like the instructions recommend but doubt very seriously I will keep it. Not at all what I hoped it would be, the delivery time, the shape not right and the total lack of comfort, especially for the money.
My only regret is not buying one sooner! I'm so glad that I took the time to go lay on a few different beds first. I even got fitted by one of those computer beds that measure all your pressure points to figure out how firm of a bed you need. Being a big guy (6' 300lbs) I'm so glad I went with the firm Serafina. You do sink in a lil little, but only really enough to form to your body. I have nothing bad to say about this bed and would recommend it to anyone.
Finally a FIRM comfortable bed.
Many thanks to Costco for their return policy. This is the second mattress I have purchased from Costco in the last six months. It is quite firm which is what I needed. The first purchase seemed fine for about two weeks, but then the "sleep impression" began to appear...sort of like a troth.
I was hesitant about buying
I was hesitant about buying and surprised to receive it in a box, but what a great mattress. I am 6'4" 320lb and the firm is surprisingly comfortable for me and my 5'3" 123lb wife, We love it. A !2" mattress might have been better, our deep sheets are not deep enough for the 14" mattress
I bought this bed a couple of months ago and love it. It’s the perfect firmness. It’s very similar to the Tempurpedic medium firm and softer than the Sleep Science Black Diamond. I’m a side sleeper and it does not hurt my shoulder like the SS Black Diamond did. This bed is an incredible value, especially when it’s on sale. I highly recommend it if you have laid on the Tempurpedic medium firm and like that firmness level.
Serafina Ordered Accidently...
So we ordered a "bed-in-a-box" from Costco, thinking we had ordered the King sized Novaform Comfort Grande. Shortly after receiving an email confirmation, the email read "Serafina Pearl." Initially, i was scrambling through different websites to see a comparison of the 2 beds. The Comfort Grande was said to be less firm than the Serafina Pearl. I was thinking that the Serafina may be too firm as the Comfort Grande eluded to the fact that it too was a firm bed. Now that I have received the mattress and have slept on it for a couple weeks now, I am so happy that we stuck with our accidental purchase of the Serafina Pearl. The mattress has the perfect amount of firmness that my wife and I prefer. Also, the king size makes this bed even more amazing as we often share it with our 2 kids and a 70 lb dog.
Perfect Amount of firmness
Let me start this review by saying that everyone is different. Back problems run in my family. I am only 26 and I have back issues already. I workout, I stretch, I walk, I do yoga, but all of that won't matter unless I have a quality mattress. I tried an online mattress company, and it was super comfortable, but made my back pain worse because it was too soft. This is the perfect amount of firmness. Give it a few weeks as you would with any mattress. Your body may be sore because it needs to adjust to a new mattress. This was well worth the money and provides great support. The only con I can think of is the weight. It will be tough to move. But it is worth it!
My only problem...
My only problem is that there appears to be no way to determine before you purchase what firm means when comparing foam mattresses of different companies. Our first firm memory foam mattress from Costco was 7-8 heard old and finally lost its rebound. Our new foam mattress labeled firm is as soft as our sagging old memory foam mattress. Is possible it was mislabeled? Thanks for listening. W F Bolin
Heat - Heat - Heat!
Mattress gave off unbearable heat. Not sticky, sweaty heat - just steady, intense heat. Impossible for me to sleep. For ages, at home, hotels, friends' homes, I fell asleep very quickly after laying down - usually 1-5 minutes. With this mattress, if I was lucky, I'd finally fall asleep 90 minutes after laying down. Then I'd wake up every 60-90 minutes because I needed to sit up or turn to let my back cool off. (I normally sleep like a rock!) Tried for over 2 weeks thinking maybe it would ease. Extreme disappointment as quality otherwise seemed good. Minimal odor - way less than expected. Pretty firm but not overly. But the heat was crazy horrible. Had to return.
SOFT & HORRIBLE
I just bought this mattress less than 1 week ago. I desperately needed a firm mattress following a recent bad back injury. This mattress is NOT FIRM BY ANY MEANS!!!! You sink down into it, and it's difficult to get back out of bed. The sides cave in when you sit on the side of the bed.
Best Mattress Ever!
This is hands-down the best mattress that we've ever owned! We were a little hesitant to purchase a foam mattress, having heard stories of how hot they were to sleep on and how hard it was to move in the bed. However, we have experienced neither problem. The bed is not hot and neither of us have experienced any problems moving on the mattress. We both sleep better than we ever did on more expensive mattresses and for the first time in many years, I have no back stiffness when I wake. We bought the mattress to replace a Sealy hybrid that was only 3 years old but it was no longer comfortable to sleep on. I highly recommend this mattress.
An awesome bed!
My wife and I have had our bed for about 3 weeks now and we couldn't be happier! This mattress is top quality and is amazingly comfortable. No more neck, back and hip pain. Couldn't be more pleased with our purchase. This bed is "bang for the buck". Our last bed we purchased 10 years ago and paid 4 times as much. Our new mattress is so much more comfortable and the rest we get is incomparable. Highly recommend! Two thumbs up!!
DO NOT HESITATE TO BUY
My wife and I bought a Simmons BeautyRest Mattress two years ago for $1800. After 6 months our spine/hip health started decline. Going to orthopedics etc and spending money that wasn’t necessary to find out after buying this Novaform mattress, our 2 year old mattress was the cause of ALL of our issues. We got the firm mattress and it’s the most amazing sleep we’ve had in forever. Do not hesitate to buy this mattress. For $800, it saved our hip and spine health. Do NOT get caught up in the lies of mattress store prices or sales people.