Hyphen's Owner Satisfaction

Hyphen's Supportiveness

Hyphen's Durability

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Hästens's Owner Satisfaction

Hästens's Supportiveness

Hästens's Durability

Browse Hyphen Customer Reviews

One of the best mattress - Patricia R.

One of the best mattress I have ever slept on.

Great bed! - Diane P.

It doesn’t gas and it stays cool! Perfect for me husband and myself!

Finally...a night's rest. - Michael G.

I have had the Hyphen for over a month now and I can't relay to anyone how happy I am with it in a review. It's just a fantastic bed. Period.

Love it - Jon B.

Feels great and takes some getting use to but overall very happy.

Amazing - Christopher n.

Stays cold, even with multiple sheets covering it. Super comfortable and relaxing, no longer twisting and turning for that perfect spot.. Transformed my night!

Finally my husband can sleep! - Jenny D.

My husband had been noticing on his sleep tracking device a severe lack of deep sleep. He would get an average of 30-45 minutes a night. After trying out various mattresses in stores and doing a lot of research online to find the right mattress, we found Hyphen. We've been sleeping on our very own Hyphen mattress for about 6 months and we absolutely love it! I sleep through the night (mostly, I am a mom) and my husband's sleep tracker consistently shows at least 2 hours of deep sleep.

We love this mattress! - Caroline R.

I was hesitant to purchase a mattress online, but we decided to give it a go because of hyphens return policy. My fiancé and I are so happy we purchased this mattress. The foam contours to my body well and I no longer wake up with pain in my lower back. This mattress is the perfect medium firmness and sleeps cool. The best part... there is little to no motion transfer. I am a very light sleeper and I hardly feel when my fiancé gets into and out of bed or tosses and turns during the night. It is incredible! We love our new mattress! My parents just ordered a hyphen mattress for themselves after testing out our bed.

Good Purchase - Matthew R.

I've never purchased a mattress online but since I was moving and didn't have the means to transport something large this made sense. Quick delivery and packaged well this mattress isnt soft but isn't too firm. I definitely would recommend this mattress for anyone in any situation.

Great Mattress! - Jennifer C.

My husband researched mattresses and this was his recommendation. Delivery and set up were very easy (though because the box is large--we ordered a queen mattress--I would recommend two people to help move the box, especially up stairs). I did not notice any smell once I unwrapped the mattress. We placed our mattress on our existing box spring, which has worked well. It took a couple of days to get used to the mattress, but since I have slept well. (We have had our mattress for just under a month.)

King size mattress - Lauren F.

My husband and I bought the King size mattress about 5 weeks ago. When we opened the plastic, within minutes it it was ready to lay on. There was no oder at all! We also purchased the mattress protector. My husband prefers a firm mattress and sleeps on his side. I like a softer mattress and sleep on my back. I researched for weeks reading hundreds of reviews from all different companies. We have always gone to mattress stores in the past and we were over it! We have spent a lot money over the years, from the traditional spring, to foam and also Select Comfort air mattress. We wanted to move from a Q to a K bed. I loved that you can sleep on the Hyphen for 90 nights. That was huge to us! We also don’t feel each other moving around or getting up which is nice. So far we like the mattress. We are happy we have the 90 nights to really get the feel for it.

Great mattress - Rebecca B.

We've had our mattress for a few weeks now and really like it. Would definitely recommend it.

Happy So Far - Brandon K.

It was super easy to set it up and so far it's been very comfy. We're happy with our new mattress.

Fantastic Mattress!!! - Tyler C.

I am a 6'6", 275 pound person who sleeps on their side and no store-bought mattress I have owned compares to the comfort provided by the Hyphen. 10/10 would recommend to anyone looking for a comfortable, sturdy mattress.

Hyphen mattress - Marty G.

Love it!! Comfy and well made! And attractive..fit the platform bed I ordered perfectly!!!!

Very good mattress. - Jim Q.

Very good mattress.

Excellent mattress! - Annie G.

My fiancé and I had been sleeping on a busted old mattress for way to long, we had visited a few mattress stores with hopes of buying a new but the prices were just too high. After sleeping on my sisters Hyphen mattress, I decided to buy one! With a little holiday promo code, the price was right! The mattress is insanely comfortable - firm but soft. Who knew we'd be able to sleep so well again! We couldn't be happier!

Love it! - Tiffany B.

I saw a few reviews that said to give yourself a few nights to get used to it but my boyfriend and I loved it right away! It's so comfortable and has kept me much cooler than our regular mattress this summer. Awesome value for the price! I live in Alaska and I absolutely appreciate that Hyphen even ships up here, nevertheless does it for free.

Best ever - Steven R.

I have had some very expensive mattress' in the past but this one is great. Have had it almost a month now and my back is much better, no kinks, pain and I am walking with a straighter back. :)

Hospital Bed - Twin - Nettchel A.

We purchased this mattress to replace a very thin, very uncomfortable hospital bed mattress. Initial concern was that the Hyphen mattress would be too thick for the adjustable positions. After unpacking and allowing the bed to expand we tried the head and foot adjustments. The head raised up to my sleeping position with no trouble. The foot/leg adjustment didn't work so well without a body actually in the bed as the mattress stayed flat and shifted upward. But once you put weight on the mattress the adjustments worked well. This bed is very comfortable. It also did not sleep "hot". However, we had to put a mattress cover on the bed because we were afraid it might get stained. So the plastic mattress cover causes its own heat reflection. After one week of use I give this bed a five star rating.

Love my King Size Hyphen Mattress - Sherri B.

It's been a month and my husband and I love our Hyphen mattress. It's firm enough that we don't feel each other move in the night but soft enough to relieve any pressure points. Couldn't be happier.

Life makes us skeptics... - Wendy W.

But I am a believer. I did have to put a cooling mattress pad on the top, as it did get me rather warm a few nights, but other than that I am enjoying my new mattress. And I'm still in the 100 day test period.

Really good mattress - Jacob T.

My husband and I wanted a mattress to go with our adjustable frame and this is perfect. I prefer a firmer mattress and for foam, I think this is about as good as it gets. We laid on a lot of mattresses and we are happy we chose Hyphen.

Great night’s sleep! - Barbara H.

The new Hyphen mattress is so comfortable! Both my husband and I had a great night’s sleep. No pressure points causing discomfort; no sagging on the edge. Definitely a great buy - thanks!

KING - SIZE COMFORT - Dianne T.

Enjoying the KING- SIZE comfortable - luxurios NEW Hyphen with 20 yr guanantee .....;))

Outstanding value. I was skeptical - John M.

Outstanding value. I was skeptical to purchase an online mattress but took the leap with the return policy. Very comfortable mattress and exceeded my expectations.

Love it without reservation (or period of adjustment) - Jennifer L.

A friend got a Hyphen and loved it, so we went to check out his mattress. It felt great, so, after dithering about buying a mattress online, I ordered. In about a week, a big, heavy box (with very helpful handles) arrived. It's not hard to muscle the rolled-up mattress out of the box and onto the box spring (I kept my old box springs, because I like a higher bed). And then the magical inflation happens (sadly, there's no satisfying inflation noise...I was hoping there would be). And then you have THE most comfortable bed. It's firm with cushion on top, is the best way I can describe it. You're supported in any position - it forms to the parts of you touching it - but doesn't leave a print behind when you move. It's not noisy -- by which I mean, when my boyfriend turns over, I don't feel it. (Also, when my cats jump up, I don't know they're there, which has taken a bit of adjustment on my part.) Two things I've noticed: there's definitely softness at the edges, so if you sit right on the edge, you feel like you might slide off. Move back 2 inches and it's all good. I also feel like it runs a little warmer than my old mattress. It's not unpleasant, and it doesn't get hot, but it's definitely warmer. I'd really recommend this mattress to people who like a firm-with-some-give mattress.

It's Great! - Seth M.

It's so much better than my last bed. Very comfortable. Helps me get to sleep faster and stay asleep longer.

Love it - Nicole G.

Love it

Hyphen offers a great mattress overall. - Rob B.

This mattress if just firm enough for my 210lb frame. I don't sink into it al all and can move rather easily which is not typically the case with memory foam toppers. A full memory foam mattress is wonderful.

it is... - Rocco M.

very comfy

So Pleased! - Jane C.

So Pleased!

Bed is awesome - Deborah H.

Bed is awesome

Topper - Coy L.

Same high quality as the mattress. Very comfortable.

Good night sleep - La M.

I like the mattress, the way it looks, the way it feels. I had a good night sleep.

Comfort at last - Robert C.

I was a sceptic at first but decided to give the Hyphen Mattress a try and I find the mattress very comfortable! It really does provide great relief to the usual pressure points & feels like you are floating.

Excellent - Sarah G.

We purchased this for our guest room and an incredible buy for the price. We have a posturepedic mattress in our master that I do like better, but it was 4x the price. The Hyphen mattress is a perfect balance of comfort & value - and when it is time to replace the mattress in our master, we will likely choose the Hyphen.

Excellent product and I exceptional - Sharon D.

Excellent product and I exceptional &a speedy service.

Love it! - Amy H.

We are loving our new Hyphen mattress. My back and neck no longer hurt when I get up in the morning. I can feel my entire body being supported, and it is not the least bit hot. I am so glad we bought this mattress!

Great sleep at a reasonable price - David

I was skeptical at first to purchase a bed online, but have never looked back since. The bed is constructed of high quality materials and I trust in its durability given the lengthy warranty and the fact this mattress is made by a reputable SoCal bed manufacturer. During my first week of sleep on the mattress I have noticed I am sleeping cooler and waking very little during the night (confirmed by sleep tracker I wear). My wife has also expressed great support and give balance since she is a side sleeper; I sleep on my back. Everything about this bed reminds me of more expensive latex beds, exactly what I was looking for. A bed that doesn't sink, but has the support of latex/foam and sleeps cool. My only knock on this bed is support at the edges is weak, but per reviews, this seems to be an issue with many memory foam and latex beds. Finally, if you are seeking a true memory foam bed that sleeps hot and conforms to your body due to sinkage, this is NOT the bed for you. You will feel some very light motion from your partner, but that is to be expected if you have a highly responsive bed. Overall I am very satisfied with this purchase and look forward to the bed continuing to break-in with use.

hyphen mattress - Brian M.

very pleased so far, but may purchase a pillow top for little more comfort

Browse Hästens Customer Reviews

We worked with Barbro Sjötun

We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.

We worked with Saroya Garcia

We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!

Barbro is a mattress expert

Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.

I have been shopping for mattres

I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.

After being discouraged

After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.

This is a review for treatment

This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.

Worst value ever!

Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!

Wow, the men working here

Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.

I bought my Hastens bed

I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.

Despite the high price

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

After spending so much on a mattress

After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.

We purchased a bed from Hastens about a year ago

We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.

I originally bought three Hasten beds

I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.

I never thought about beds

I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!

The best bed in the world

The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.

First things first

First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.

I came to Hastens West Hollywood

I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!

This store would be a great place to hang out

This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!

Terrible Customer Service

I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.