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Helix is one of the most innovative companies in the mattress-in-a-box movement. Over the last 3 years, they have been offering fully customized mattresses to customers with their high-tech sleep quiz. Being one of the first to provide custom firmness options based on body type, they also have made it even simpler for customers to select the right mattress (even if they don't want to use the sleep quiz). With 6 comfort designs to choose from, Helix has really focused on delivering to every type of sleeper.
Kluft is the signature brand of E.S. Kluft, who also crafts Aireloom mattresses. The claim to fame of Kluft mattresses is their use of luxury materials like cashmere and Joma® wool. They offer three hybrid mattress collections with pocketed coils, latex, foam and packed luxury comfort materials, and a latex mattress option. Most customers like their Kluft mattresses at first, but durability is a big concern for many reviewers who experienced sagging issues.
Based on our aggregated reviews and our scoring method, we recommend Helix in this match up!
See Our Full Review of Helix
Looking over customer reviews and ratings is a strong way to figure out if a company will meet your criteria. Overall, these mattresses have high ratings from customers, but there are some that didn't feel as comfortable. Take a look at the reviews and specifics below to learn if these mattresses will work for you.
Mattress support helps with aligning the back and making sure that things are comfortable for years to come. Most customers describe these mattresses as having good support, but there are some rare cases where folks haven't felt completely supported.
Edge support is a popular metric of success for mattress makers and for those that spend lots of time sitting on the edge of their bed. These mattresses have well rated edge support, but some who are heavier may experience some decline.
Bowling Ball & Density Tests
Placing a bowling ball on a mattress at different points is a great way to measure even support. These mattresses are supportive overall, but some customers may have issues with even support long term.
These mattresses offer competitive durability ratings versus competition. Having a durable mattress can mean comfortable sleep for years while one that breaks down quickly can be a hole in your pocket. For most sleepers, these mattresses will last between 7 - 12 years on average, which is good for contemporary mattresses. Folks may experience a slight decrease in longevity who weight more or spend more time in bed than average.
Get an Instant Discount for Helix: Up To $200 Off + 2 Free Pillows
Some customers are happy with their mattresses, but others are not as happy and have had complaints about comfort. Despite those that are completely satisfied, this brand has lower sleeper satisfaction scores than the average. Read on below for more information about these mattresses.
Most reviewers feel supported well by these mattresses, but others didn't always enjoy the feel. For those that have larger body types or wide hips or shoulders, make sure to read all of the reviews and specifications as you'll want to make sure that your body is aligned as it should.
For those that want a mattress they can sit on with their legs dangling off the sides, most will be comfortable and supported with these mattresses. However, some have reported some issues over the long term so make sure to review before purchasing.
These mattresses may not be as durable over the long term as you'd expect. Some sleepers have had problems with feel and durability over a shorter than average time. If you are have a larger body type and are looking for something with lasting support, these mattresses may feel good initially, but make sure to brush up on the warranty and return policy before buying.
My helix isn't perfect but it's a whole lot better than what I was sleeping on before. After a couple months I've noticed a little sagging on the side I typically sleep but overall I love my mattress, sound investment.View More Reviews
The mattress is fine, it's pretty hard so we had to put another foam mattress on top. Also, I move alot when I sleep and my husband can still feel my movement. I am not sure this mattress was worth the price, but it's ok I guess. I probably wouldn't recommend it to anyone.
we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.
we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.
I was completely unsure if I should try this new bed in a box thing. I took advantage of a sale and had it in a couple of days. I set it up in the morning, hoping any off-gassing would be done by bedtime, to my surprise, there was none. The bed was/is super comfortable, I'm glad I took the chance. My only complaint would be I had to figure out how to dispose of my old mattress. Highly recommend!!!
We are on our second full month of sleeping on this amazing mattress. No issues of being too hot. Very comfortable.
Oh my gosh, we LOVE our new Helix mattresses! We bought another brand about 10 years ago, and hated it after only a few months. This time, we did our research more carefully, and also made the decision to go with two XL twins pushed together, instead of a king. That way, I could get my mattress my way, and he could have his softer. We have slept better than we have in years! Plus no sagging in the middle ... easier to move ... no movement when one of us gets up in the night ... I only wish there were some kind of special headboard so we could slide them apart more easily when we change the sheets. I know I'm gushing, but I can't believe what a difference having a good mattress makes. Kind of fun to unpack, too. ;-)
Comfort galore, buy one and you will be sleeping on a cloud.
This bed is no joke. We actually had similar styles and got a blended bed. We have never slept better. A bed made for your weight, height, and position...how could it be better?
We purchased a Helix a few months ago and so far we love it it's comfortable and doesn't sleep hot. We also go the pillows that are cool to the touch which helps me fall asleep quicker
We ordered the soft and it was too stiff.
This mattress didn't end up being the one for us however I thought it was important to say how easy the experience was. I anticipated some push back when I started the return process. The Helix rep was very professional and the return process was easy and seamless. You can buy this mattress worry free. I would recommend anyone looking for a new mattress to give Helix a try.
First few days took some adjusting but after that I was fast asleep in minutes
This mattress is a dream come true. I can sleep on my back and sides without pain. Although it was a little stiff at first, Helix sent me a topper for it which changed everything. If you like the soft layer of a topper, choose a softer option when building your bed and you won't need the topper :-). If you are not convinced, try it. It's worth the 100 day trial!
Arrived damaged. lots of back and forth as to either send back or donate. The donation process is complicated and now the time is expired for that. Not the best experience and I now have a damaged product.
We have a vacation home by the sea, so lots of summer family visitors, everybody has uniformly loved it, we love the fact that it's square till the edge with none of the usual round off that make you feel like your falling out of bed when your near the edge.
Soft and comfy upper layer with supportive mid-layer. I've slept like a baby every night.
The Helix mattress arrived as promised. I was able to inbox it myself in a small room, but recommend 2 people. Comfort-wise, the mattress has been too soft. Th reason for this, I believe, is the only flaw in your order system. I was not allowed to adjust the results of my sleep quiz on your site. I almost did not order because of this. This mattress is better than the Nectar I tried, but the your software' results of my quiz are not necessarily accurate.
Great ordering experience. Shipped wuickly and arrived on time. The survey did a better job of matching to my preferences than my wifes. Great feel and support. Edge support is a little lacking, but otherwise i am happy with the results. Def feels better for back sleeping as it feels fully supported. Not quite as good for side sleeping for me but I have wide shoulders and have had a hard time finding a mattress that can do the trick.
Everything is going good. Sleep really well and it has good suppprt. I would probably go a little firmer next time around. The real test will be a year from now to know if it is building grooves.
Wish it was better. Price point is right. Advertised as firm but closer to soft medium. Nice that it was delivered. Not cool at all- despite how it was advertised. Not a stomach sleeper bed, only good night sleeps I get are on my back. You pay for what you get.
After sleeping an a multitude of different mattresses throughout my teens with moving houses and eventually starting college. I can safely say that this mattress has made my sleep an absolute pleasure. To really know that this mattress is for me in all aspects really adds to the value it gives me and for a cost that is much less than other very high end mattresses. Couldn't be happier and hopefully I won't need to change in the near future.
I ordered my mattress too firm but they got me a 2' topper and I sleep wonderfully.
My husband and I couldn't be happier with our purchase! It's hard to get out of bed in the morning because we are so comfortable!!
We are so enjoying our new mattress and foundation! No more aches in our hips and backs. Restful sleep has returned, thanks!
The mattress is too firm for me, not enough sink. It was supposed to be medium soft with lots of sink.
I was really excited to get the new Helix pillow with extra cooling. I sleep hot and I thought it would be awesome!!! Love the mattress so I had high hopes. The pillow itself is comfy, and it's neat to be able to add or remove filling so easily, but the extra cooling is non-existent. I even tried different pillowcases - a low thread count is what they recommended, also tried a bamboo one that was supposed to have extra air flow. Also tried no cover at all (but since you can't wash the pillow, I didn't really want to do that) but it didn't help. I'm still debating sending it back.
I tried the Casper for 90 days and I just couldn't get used to it. Way too firm for me. Replaced it with a Helix and I couldn't be happier! It is the most comfortable mattress I have ever slept on. I can now sleep on my side as comfortably as on my back. The only downside is that it is much harder to get out of bed in the morning.... seriously.
Once I got this bed I finally woke up with no pain what so ever. It definitely takes some getting use to but I highly recommend.
Since we purchased our helix mattress I've had the most restful sleep that I've had in years. We had purchased several other mattresses and with in a short time were very disappointed! Not with our helix! My wife no longer has back pain every morning and neither do I . We awake feeling rested and ready to start our day!
We have had our Helix blended mattress for 7 days. How refreshing to wake up without any back pain or aching muscles. The turnaround time from order to deliver was so fast! I'm so glad we ordered it.
I love the bed. Best sleep I have have in so many years. But when I ordered I originally looked at a king and wanted to order a cali king. But some how when I placed the order it was the original one that got pushed through so I got a king. Other than that mix up I am very happy with it.
Had pain with last bed switched to this one my back feels great now I have had it for 8 months and it's great
We needed to replace our 12-year-old mattress and decided to try the online experience. After some research, concluded that Helix was the right company. Totally liked the sleep survey to customize the mattress. Was really fun to unbox and watch it "come to life". The first night was awful. Then it got a little better but felt like sleeping on a board. So I decided that instead of throwing in the towel (because support is good for you), we'd explore other options. Went on Amazon and bought a down alternative feather bed topper for like $100. Made all the difference in the world. Now we have a good solid mattress AND a great pillow top.
Arrived quickly. Set up was a 5 minute process with most of that time getting the mattress out of the box. Fully relaxed into it's full loft by the end of the day. About two days with no sheets before I noticed the scent had disappeared. Was replacement for guest room but I've napped on it a few times and thought its was perfectly comfortable.
Before we got this mattress, I was waking up 10-15 times most nights, and we had a memory foam mattress (although it was used and we didn't know the age). I also had a lot of trouble with severe temperature changes at night, which would keep me up. With the helix mattress, except for a bathroom trip, I often will sleep through the night!!! I cannot believe it. Truly.
Pretty good. Hot at first but seems to have improved
We gave the bed nearly 100 days before deciding it was not the mattress for us. How dors one really know what configuration is right for them! The one thong we got right was the sleep cool feature. The bed seemed way to firm and yet seemed to cause hammocking. We tried several layering options on top of the bed with some success. Thank you Helix for always answering my questions, your customer support was much appreciated.
How to describe? Not like sleeping on a cloud, because clouds look lumpy. How can a mattress feel both firm and cushy? Don't know--but it is. My dog likes it, too.
I just got it out of the wrapping last week so I'm sure my body just needs some time to adjust or whatever. I've heard nothing but positive reviews.
Extremely dissappointed after I shelled out so much money. After only a few days, there is severe body contouring and a lump in the middle. This is so ridiculous. I called them and they said that it is normal for a 1.5 inch depression, but I can't believe this because it is unsleepable. I feel like I can barely reach my partner through the hump.View More Reviews
7-8 hours of our day is spent asleep. Spend a bit more and enjoy the loveliness of waking without a sore neck or back. So worth every penny. One indulgence you'll get your money's worth. I look forward to my bed every night.
Extremely dissappointed after I shelled out so much money. After only a few days, there is severe body contouring and a lump in the middle. This is so ridiculous. I called them and they said that it is normal for a 1.5 inch depression, but I can't believe this because it is unsleepable. I feel like I can barely reach my partner through the hump.
We own a Kluft and I dislike it intensely, so does he. I found that after some time the bed became dented on each side (where we lay) with a rise in the middle. The probable explanation for not liking it might be due to both of us traveling out of the country where the beds were harder in places like Germany and Sweden. We loved those beds a lot and in the future will be getting an extremely hard frame with the one thinner mattress (I believe IKEA has them now). The IKEA bed is unremarkable in appearance, but so so very comfortable. The Kluft bed consist of foam beneath the top layer of fabric and eventually the fabric wore down, revealing the foam. The foam contorted to the shape of our bodies. Neither one of us like the look or feel anymore - we wake with sore backs and some shoulder discomfort. Granted, he had the bed quite a few years, considering the length of time he has had it, I suppose it lasted a while. At one time it felt as if it may have been hard, but really the bed seems more sturdy in appearance than it actually feels.
So far, really enjoying this mattress. It's like sleeping on a cloud!
There is a big indent where I sleep and a hill between my wife and me. It is not what you would expect after spending that kind of money on a mattress. Very dissappointed.
The first few months on this mattress were absolutely amazing. But now there is a major change happening. The bed is starting to sag where my husband and I sleep. The middle is much higher so we it feels like you are rolling up hill when you try to get to the middle. Not good.
I had a foam bed that offgassed and gave me asthma. This bed didn't do that at all. It is super comfortable and I have been sleeping through the whole night since I've gotten it.
I just got the Kluft and really can't complain. It is super comfortable and I am enjoying my sleep more than my 15 year old mattress.
The bed was amazing the first 4 months, but now it has a visible dent on my husband's side. He is a little bigger (220lbs) so it could be that. I am still sleeping really well, but he is starting to complain.
this is an I ndulgence for me that is well worth the expense.
Loved the comfort of the mattress, but the latex in the plush top is hot. Had to put (in addition to the mattress cover, of course the sheets) a down comforter on top of the mattress to block the heat from my body. Finally a good nights sleep. Going to exchange this mattress for one that doesn’t have the latex that close to the top. That particular latex was suppose to keep cool in hot weather and warm in cool weather so I was told. I recommend this product, but it’s not for me.
This bed is part of a king set used in a new adjustable bed. It is so soft, it's hard to believe it is also supportive. After sleeping (miserably) on firm mattresses for years because I thought that was best for my back, I am now in heaven. Unlike the Sleep Number Bed that we just got rid of -- which only caused sagging in the center when you lowered the number -- this bed is soft everywhere, yet you can also feel it gently supporting your body.
This mattress....AWESOME. I purchased this mattress about 30 days ago and decided to wait before writing a review. This mattress strikes the perfect balance between comfort and support. After topping the mattress with a cotton pad and high quality sheets, this rivals any bed I've slept in at a 5 star hotel. This model is perfect for my needs. I'm as satisfied as the first day I climbed on it.
Been on the hunt for a mattress for at least 5 months. I looked at Casper, Vispring and everything in between and the range is huge! I was close to pulling the trigger on a 12k mattress at a mattress boutique in Chicago until I ran into Luke in the bedding dept at the Home location dwntn. He was patient and understanding on how important an investment this was for me. I visited at least 4 times before purchasing and so glad I did. I saved 7 grand and was able to spend a little more on the bedroom furniture that supported it. Luke told me "you can find comfort in just about any new mattress you try". And after laying on many I came to find he was absolutely right. Side back or stomach sleeper take your time and look at it as a true investment.
We are enjoying our new mattress and would recommend to others, this is the mattress you want to consider. Friends told us they bought one and we decided we needed one as well. Thanks to Bloomingdales in San Francisco, Hamid, for all his help. Delivery was on time and the installation went smoothly. Thanks Bloomingdales for everything and the bonus dollars and points. We most likely will put it to good use wither here or in New York next month.
I've only had my Kluft for a little bit, but it sleeps well and when I wake up I no longer have a pain in my back. I would recommend for side or back sleepers.
The only thing better than my mattress was my Bloomie’s customer service—from the knowledgeable sales person who didn’t pressure me to spend more than I needed to, to the delivery. When there was confusion about whether the contracted delivery people would take my old mattress away, I called my Bloomie’s sale rep who immediately intervened and made sure it was taken!
I had purchased a different mattress from Bloomingdale's that was too firm for me and caused me terrible back pain. I exchanged that mattress for this one and have been very happy so far; no back pain at all! I have only had the mattress for 2 weeks though, so I only hope that it lasts. I would have given it 5 stars, but the tufting is very deep and you can feel it while you're laying on the mattress. I would have preferred that it wasn't as deep.
We are so pleased with this mattress, it’s been a long search for the right mattress that I don’t sleep hot on.
I did some diligent shopping at several stores in search of quality and a perfect fit before deciding on the Kluft mattress and box springs. My selection was aided by a knowledgeable sales rep at Bloomingdale's who understood construction and materials and value. It became clear to me that mattress products at Bloomingdale's were "best of the best," but with alternative design, materials and price points. I was able to narrow my decision easily. This Kluft mattress and box spring met and exceeded my expectations for luxurious comfort and restfulness and resolving some quality of sleep issues.
We tried each of the Klufts on display at the store. We ordered the Preston in the king size as it seemed neither too firm nor too soft and the price was acceptable to us. The mattress is worse than the old one we replaced. It does not feel remotely like the model we tried in store. You literally sink into it. My upper back and neck hurt from the misalignment of sleeping on it. We are going to exchange it for a different model. This is my first experience with this brand and I am very diasappointed. We have had the mattress for two weeks and it was awful from day one.
Purchased this mattress 2 years ago. It is well constructed and looks great. But after two years it became soft and we start having pains in the mornings. Bloomingdales has great service and contacted the manufacturer to diagnose the problem... But the manufacturer did nothing since the indentation was less than 1.5 inches. They suggested to use the mattress that causes us pain for another year and call them for another measurement.... Don't waste your money thinking you are buying something
Very comfortable and wake up feeling refreshed and minimal aches and pains
This mattress is very high quality, luxurious and great to sleep on. It is firm and supportive. Everything you want for a great night sleep.
After a long research, we bought this bed and are very happy so far. It's definitely worth the money because we get up in the morning feeling rested and free of any back pain. Quality mattress is very important for good health and keep you away from doctors.
We bought the mattress a week ago and until now we are very happy. Its firm the way we wanted and we don't have back pain anymore at night or when we wake up. Highly recommended. Its worth the money
I have had three spine surgeries and sleeping has been painful ever since. For years I've suspected my mattress, while new at the time, was still too soft. I have my Kluft for a week and I have no pain during the night!! The most firm mattress in their line but not the most expensive!
I am a retailer forAireloome mattress and have never been so disappointed with the quality of both the service and the mattresses. I.5" indentation in a mattress is their delineation of when there is a problem! Absurd!! I will not sell another mattress and will never recommend this company to a soul. What a sad state. We can't even get them to return a call. I would rate them a - 1
This is a review about the Kluft mattress bought from the Bay on Aug 2017. This is an awareness of this mattress if you want to buy a new mattress and boxspring please go ahead and buy Kluft from the Bay. If not avoid Kluft and avoid buying from the Bay completely. I bought my mattress on Aug 2017 from the downtown Bay on their big bay day sales - the original price of the mattress was over $6000 (King size) and each box spring was $1200. The warranty is for 10 years. I do understand that things don’t last for 10 years…but I was expecting to get at least 5 years out of my mattress…I just got 2 years out of it. The salesman at the Bay insisted that if we don’t buy the box spring, the warranty would be void. So I called up the Bay to tell them that someone needs to come and look at my mattress because it has sunk on both sides but one side has sunk really low. So after 2 weeks of sending them the pictures and answering all their questions and going back and forth, they finally send out a mattress technician on Sept 23, 2019. He came and did say that mattresses should not sink so low in 2 years on one side. I also explained that in the centre of the mattress it is a lot higher than the side I sleep on. The tech took all the information and checked everything and he did agree that there was an issue with the mattress and would let the bay know. I got a phone call from the bay the very next day and they told me that however much the mattress had sunk, it was within the manufacturer’s specification so they couldn’t do anything. They said they couldn’t do anything for us for the next 6 months and only after that they would be able to send another tech to revisit the issue. I spoke to the customer service department and the returns and exchange department, I also spoke to the manager and I explained everything in detail saying that as the night goes on, the mattress keeps sinking and my neck and back hurt. I also explained that I wake up early in the morning so when the tech came at noon, the mattress had again come up. At this point the manager said instead of 6 months, we can come in 3 months to see as a favour to me to send out another tech. I told him if I sleep on the mattress for another 3 months my back is going to be very sore. He said that he couldn’t do anything for me unfortunately since again it was within the manufacturer’s specifications. So everyone do not ever buy a mattress from the Bay. They were very prompt in letting me know that they couldn’t do anything about it. I have to say the Bay is going down in quality and service and their products. Especially stay away from the Kluft brand - they have the big price but the quality is rubbish.