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Helix is one of the most innovative companies in the mattress-in-a-box movement. As a leader during the industry disruption in the late 2010s, they started by offering customized mattresses based on their high-tech sleep quiz, being one of the first to provide tailored firmnesses based on body type. Over the years, they have made it even more transparent for customers to select the right mattress, with 6 comfort designs to choose from (and thicker, Luxe versions). Whether you want to select for yourself or use their sleep quiz, Helix really puts a focus on delivering for every type of sleeper.
Kingsdown has been creating luxury style mattresses since 1904. Their mattresses are often seen in home stores and mattress retailers, and are even sold online through larger mattress retailers. Kingsdown offers a variety of different mattress types including foam, latex, innerspring, and even an adjustable air mattress. Many customers like their Kingsdown mattress at first, however there are some complaints about issues with durability over a short duration reported by customers.
Based on our aggregated reviews and our scoring method, we recommend Helix in this match up!
See Our Full Review of Helix
Customer satisfaction isn't all that simple to figure out for the average shopper, especially with brands managing their online reputation closely. That said, these mattresses are reviewed well by customers overall. However, there were some folks that didn't feel the same way about the feel. so research more below to consider your body type with the mattress specifications!
Supportive mattresses help align the back properly and help keeping things comfortable for years. These mattresses are well regarded for support by most customers, but there are some rare cases where folks haven't felt completely supported.
Edge support is an important attribute for solid mattresses and for those that are working on their mobility. These mattresses offer supportive structure along the edges, but some heavier folks may find there is a slight dip along the side.
Bowling Ball & Density Tests
Bowling ball tests are good indicators of firmness as well as support. These mattresses provide even support for most customers, but there are some reports that mention alignment problems over the long term
It's always difficult to find products that last over 10 years. Brands, by and large, go after profits first rather than building something that lasts forever. However, there are still market leaders out there. These mattresses, for example, do a great job with quality and durability. Most sleepers will experience them lasting between 7 - 12 years, though those who are of heavier builds may experience them faltering sooner.
Get an Instant Discount for Helix: Up To $200 Off + 2 Free Pillows
Not all customers report feeling good about these mattresses. Some sleepers report feeling satisfaction with their new bed, but others not so much. Although one of these may work great for you, because of the responses it is more difficult to estimate. Take a look below to learn more about the specifics and to see if the mattress will work for you.
Support in mattresses is deeply important to spine health and deep sleep. If your bed doesn't prop you up, you are probably not getting the best night of sleep. All in all, these mattresses do offer good support at first, but some had issues with lasting comfort.
These mattresses offer good edge support, which is well regarded by those that like to roll over to the side of the mattress. Those that are heavier may still experience some declining around the sides of the mattress.
Unfortunately, customers don't always love the durability of these mattresses. While some have experienced good performance, others have experienced quicker issues than average. Make sure to do some extra research on the reviews and specifications before buying.
My helix isn't perfect but it's a whole lot better than what I was sleeping on before. After a couple months I've noticed a little sagging on the side I typically sleep but overall I love my mattress, sound investment.View More Reviews
The mattress is fine, it's pretty hard so we had to put another foam mattress on top. Also, I move alot when I sleep and my husband can still feel my movement. I am not sure this mattress was worth the price, but it's ok I guess. I probably wouldn't recommend it to anyone.
we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.
we just spent a week in another "custom" bed and was so happy to be back in our HELIX bed. These new beds are so dang hot, I hate it. BUT not our HELIX. Happy mamma to be back in her cool bed. Thank you.
I was completely unsure if I should try this new bed in a box thing. I took advantage of a sale and had it in a couple of days. I set it up in the morning, hoping any off-gassing would be done by bedtime, to my surprise, there was none. The bed was/is super comfortable, I'm glad I took the chance. My only complaint would be I had to figure out how to dispose of my old mattress. Highly recommend!!!
We are on our second full month of sleeping on this amazing mattress. No issues of being too hot. Very comfortable.
Oh my gosh, we LOVE our new Helix mattresses! We bought another brand about 10 years ago, and hated it after only a few months. This time, we did our research more carefully, and also made the decision to go with two XL twins pushed together, instead of a king. That way, I could get my mattress my way, and he could have his softer. We have slept better than we have in years! Plus no sagging in the middle ... easier to move ... no movement when one of us gets up in the night ... I only wish there were some kind of special headboard so we could slide them apart more easily when we change the sheets. I know I'm gushing, but I can't believe what a difference having a good mattress makes. Kind of fun to unpack, too. ;-)
Comfort galore, buy one and you will be sleeping on a cloud.
This bed is no joke. We actually had similar styles and got a blended bed. We have never slept better. A bed made for your weight, height, and position...how could it be better?
We purchased a Helix a few months ago and so far we love it it's comfortable and doesn't sleep hot. We also go the pillows that are cool to the touch which helps me fall asleep quicker
We ordered the soft and it was too stiff.
This mattress didn't end up being the one for us however I thought it was important to say how easy the experience was. I anticipated some push back when I started the return process. The Helix rep was very professional and the return process was easy and seamless. You can buy this mattress worry free. I would recommend anyone looking for a new mattress to give Helix a try.
First few days took some adjusting but after that I was fast asleep in minutes
This mattress is a dream come true. I can sleep on my back and sides without pain. Although it was a little stiff at first, Helix sent me a topper for it which changed everything. If you like the soft layer of a topper, choose a softer option when building your bed and you won't need the topper :-). If you are not convinced, try it. It's worth the 100 day trial!
Arrived damaged. lots of back and forth as to either send back or donate. The donation process is complicated and now the time is expired for that. Not the best experience and I now have a damaged product.
We have a vacation home by the sea, so lots of summer family visitors, everybody has uniformly loved it, we love the fact that it's square till the edge with none of the usual round off that make you feel like your falling out of bed when your near the edge.
Soft and comfy upper layer with supportive mid-layer. I've slept like a baby every night.
The Helix mattress arrived as promised. I was able to inbox it myself in a small room, but recommend 2 people. Comfort-wise, the mattress has been too soft. Th reason for this, I believe, is the only flaw in your order system. I was not allowed to adjust the results of my sleep quiz on your site. I almost did not order because of this. This mattress is better than the Nectar I tried, but the your software' results of my quiz are not necessarily accurate.
Great ordering experience. Shipped wuickly and arrived on time. The survey did a better job of matching to my preferences than my wifes. Great feel and support. Edge support is a little lacking, but otherwise i am happy with the results. Def feels better for back sleeping as it feels fully supported. Not quite as good for side sleeping for me but I have wide shoulders and have had a hard time finding a mattress that can do the trick.
Everything is going good. Sleep really well and it has good suppprt. I would probably go a little firmer next time around. The real test will be a year from now to know if it is building grooves.
Wish it was better. Price point is right. Advertised as firm but closer to soft medium. Nice that it was delivered. Not cool at all- despite how it was advertised. Not a stomach sleeper bed, only good night sleeps I get are on my back. You pay for what you get.
After sleeping an a multitude of different mattresses throughout my teens with moving houses and eventually starting college. I can safely say that this mattress has made my sleep an absolute pleasure. To really know that this mattress is for me in all aspects really adds to the value it gives me and for a cost that is much less than other very high end mattresses. Couldn't be happier and hopefully I won't need to change in the near future.
I ordered my mattress too firm but they got me a 2' topper and I sleep wonderfully.
My husband and I couldn't be happier with our purchase! It's hard to get out of bed in the morning because we are so comfortable!!
We are so enjoying our new mattress and foundation! No more aches in our hips and backs. Restful sleep has returned, thanks!
The mattress is too firm for me, not enough sink. It was supposed to be medium soft with lots of sink.
I was really excited to get the new Helix pillow with extra cooling. I sleep hot and I thought it would be awesome!!! Love the mattress so I had high hopes. The pillow itself is comfy, and it's neat to be able to add or remove filling so easily, but the extra cooling is non-existent. I even tried different pillowcases - a low thread count is what they recommended, also tried a bamboo one that was supposed to have extra air flow. Also tried no cover at all (but since you can't wash the pillow, I didn't really want to do that) but it didn't help. I'm still debating sending it back.
I tried the Casper for 90 days and I just couldn't get used to it. Way too firm for me. Replaced it with a Helix and I couldn't be happier! It is the most comfortable mattress I have ever slept on. I can now sleep on my side as comfortably as on my back. The only downside is that it is much harder to get out of bed in the morning.... seriously.
Once I got this bed I finally woke up with no pain what so ever. It definitely takes some getting use to but I highly recommend.
Since we purchased our helix mattress I've had the most restful sleep that I've had in years. We had purchased several other mattresses and with in a short time were very disappointed! Not with our helix! My wife no longer has back pain every morning and neither do I . We awake feeling rested and ready to start our day!
We have had our Helix blended mattress for 7 days. How refreshing to wake up without any back pain or aching muscles. The turnaround time from order to deliver was so fast! I'm so glad we ordered it.
I love the bed. Best sleep I have have in so many years. But when I ordered I originally looked at a king and wanted to order a cali king. But some how when I placed the order it was the original one that got pushed through so I got a king. Other than that mix up I am very happy with it.
Had pain with last bed switched to this one my back feels great now I have had it for 8 months and it's great
We needed to replace our 12-year-old mattress and decided to try the online experience. After some research, concluded that Helix was the right company. Totally liked the sleep survey to customize the mattress. Was really fun to unbox and watch it "come to life". The first night was awful. Then it got a little better but felt like sleeping on a board. So I decided that instead of throwing in the towel (because support is good for you), we'd explore other options. Went on Amazon and bought a down alternative feather bed topper for like $100. Made all the difference in the world. Now we have a good solid mattress AND a great pillow top.
Arrived quickly. Set up was a 5 minute process with most of that time getting the mattress out of the box. Fully relaxed into it's full loft by the end of the day. About two days with no sheets before I noticed the scent had disappeared. Was replacement for guest room but I've napped on it a few times and thought its was perfectly comfortable.
Before we got this mattress, I was waking up 10-15 times most nights, and we had a memory foam mattress (although it was used and we didn't know the age). I also had a lot of trouble with severe temperature changes at night, which would keep me up. With the helix mattress, except for a bathroom trip, I often will sleep through the night!!! I cannot believe it. Truly.
Pretty good. Hot at first but seems to have improved
We gave the bed nearly 100 days before deciding it was not the mattress for us. How dors one really know what configuration is right for them! The one thong we got right was the sleep cool feature. The bed seemed way to firm and yet seemed to cause hammocking. We tried several layering options on top of the bed with some success. Thank you Helix for always answering my questions, your customer support was much appreciated.
How to describe? Not like sleeping on a cloud, because clouds look lumpy. How can a mattress feel both firm and cushy? Don't know--but it is. My dog likes it, too.
I just got it out of the wrapping last week so I'm sure my body just needs some time to adjust or whatever. I've heard nothing but positive reviews.
I got my Kingsdown mattress about 6 months ago. It is without a doubt the best bed I have ever had in my life. I went out to find the feel that you get in the Ritz Carlton and the Four Seasons. You know, really supportive but PLUSH-PLUSH-PLUSH. I use my mattress on a powerbase that I had already, and it is so wonderful that I don't want to ever get out of bed. I feel perfectly supported, but there is no pressure anywhere on my body. It was a little pricy (almost 3000) but it was SOOOOOooooooo worth it. I got it through a Mattress Giant locally and they were a pleasure to deal with as well. I hope I never have to sleep on anything but Kingsdown for as long as I live.View More Reviews
I've had my Kingsdown mattress for 14 months. It sags in the middle so badly that it causes me back pain. I'm very disappointed. I've had several Kingsdown mattresses before and was alway satisfied. Not any more.
We went through four different mattresses, and actually returned a discontinued Kingsdown mattress before getting this mattress as a replacement. Although we did not buy through Amazon (did not know at the time we could), this mattress is amazing. We tried the top of the line "number" bed, sent it back. Top of the line (and I mean expensive) memory foam number bed, and sent it back. Tried another Kingstown mattress that we still didn't like, and they talked us into this mattress....and I am so happy they did. We have had this mattress for over a year, and there are still days my wife and I wake up and say "holy cow I love this bed." I wanted to pass along this review, because we searched for a bed that wouldn't leave us with aches for two long, long years, and since the customer service was so good, I wanted to pass this along to other people.
We purchased this mattress a few months ago for our guest room. It is fantastic! Everyone who sleeps on it comments about how comfortable it is. It provides plenty of support with a cushiony layer on top. Now we're planning to purchase the same mattress for our master bedroom. One caution: this mattress is very deep so a low-profile box spring is a must.
We tried this bed in stores before purchasing on amazon, it was slightly cheaper here. My husband and I had a sleep number for 5 years before deciding to try something new. We really like that this bed is firm, but has cushion pillow top as well. We've been sleeping on this bed for a few weeks now, and its fantastic. I am pregnant, so sleeping is not the easiest thing for me anymore.
I purchased an 800 series top of the line mattress in 2010, and after 8 years one side started to sag, I called and they sent out a mattress marshal to examine and do his measurements. After a week I received a letter stating that the sag is more the normal but they are going to void the warranty because there is a small stain on the other side of the mattress, stating in the letter that is the cause of the sagging. That is bunch of lies they just don't want to stand by their warranty, please stay far away from this company. When I purchased this mattress nowhere stated that any stain will void a warranty, I really took good care of this mattress, I even have two sheets that cover the unit. So this is definitely a defect that they have recognized but getting away with not replacing it. I wish there was no star, they don't deserve even one.
My personal experience was fantastic. We co-own a little hotel at the beach and bought a dozen Kingsdown bed sets in 1997. We are only NOW having to replace them, nearly 20 years and these were used most every night! We bought the higher end units and that quality difference is really obvious - you get what you pay for. That's why we got a dozen more to take us into retirement last summer - and a decent deal too. It doesn't hurt that many of our Booking.com reviews talk about the comfortable beds
I thought I had found the perfect mattress in 10-14 and was happy with it until 3 months ago the side wall of the mattress came apart from the rest of it. Kingsdown did send out an independent person to look at it, he agreed with me (at the time he was in my house, evidently he just wanted to appease me) that the mattress had broke down. However he didn't relay that information to Kingsdown and they deemed the problem normal sagging. And because it had a small stain on the opposite side the warranty was voided, not sure why they bothered to send anyone. It was a waste of time. I actually contacted them because I thought they would want to know the mattress was defective. It had nothing to do with sagging, 3/4ths of the mattress is ok, but you will roll off the side if you aren't careful.....BAD construction and a waste of my money. Never buy a Kingsdowns!
buyer beware! stay away from this company! shop somewhere else! i purchased a kingsdown high end mattress and box spring set from se and after 3 years they started breaking down. after sending a third party furniture co. for inspection that determined that the box springs were truly defective and made the worst noise he ever heard when he turned in his report kingsdown weaseled out of their warranty because they said i had not used a center support. even the tech said they will find any avenue they can to "void the warranty" like if the tag is missing, any stain, etc... i tried to work with them to back their product but they chose profits over customer satisfaction. highly unsatisfied customer. i will never buy from sleep experts again or a kingsdown product. truly a pos! if I could give them a rating less than 1 star I would. read the other reviews! they are exactly right in what they write. kingsdown is a sham of a company and a pathetic excuse. junk, junk, junk, junk, etc...
The only reason they are getting one star is because I couldn't rate zero or negative stars...Two years ago I purchased a top of the line pillow top Kingsdown mattress from a local Sleepys in my area. I had previously owned a Kingsdown mattress for approximately 12 years and it was fabulous which prompted me to purchase another. Two years later I am unable to get out of bed without grabbing the edge of the bed and pulling myself out of a sinkhole in the middle. I called the company and they sent someone out to take pictures and measurements and have just informed me that a normal amount of "sinking" has occurred and they are denying my claim. So let's reiterate...they think it's perfectly okay to spend $2,500 on a mattress and in two years have to pull yourself out of a hole??? They are appalling...I don't think it's normal to spend my hard earned money on a crappy mattress that the don't even stand behind. By the way I've since went on line and have read that this is a common problem with their mattresses. My advice? Forget they exist because with this level of "customer service" they'll be out of business in no time.
Received a defective mattress and we can not get kingsdown to honor their warranty. Stuck with a $3,500 mattress that sags more than our 10 year old mattress that we replaced.
You would think that after 3 years, this bed would still be usable. But now there is a big canyon in the middle of it. They sent an inspector who also agreed verbally. But then after (mind you this is months of calling) we received a letter from them saying that they wouldn't honor the warranty. Scam.
I can barely sleep at night on this mattress. I think the top just sucks in the heat and keeps it there. Very disappointed.
Bed was super saggy after 4 years and so I had to get a new bed. Not worth the high price tag when you can get a saggy bed after 4 years from anyone else.
Luckily I was able to get an exchange, which reading the other reviews seems like a shock. After only 3 months, I had sagging and the inspector who was sent out agreed so I got a new bed. Well, a couple months later, more sagging. The only reason I am adding a star is because they at least sent us a new one.
We thought it would be the answer to our problems, but after only 3 years we have a mountain in the middle of the bed.
I sink into this mattress and I am not that big of a person. It causes extra back and hip pain because it is too soft and lumpy.
We bought a Kingsdown MYSIDE mattress with a latex top at WGR in Green Bay WI. It was a floor model. Within 2 years the Latex top ripped and split on the inside and Kingsdown would not stand by their product because in was a floor model. We loved the mattress so much I tried repairing it myself 5 times until it just would not hold. It is too bad. They make a quality product, but would not stand by it. MY wife's side has held up beautifully. My side was clearly a defect in the latex.
DO NOT BUY a Kingsdown Mattress!!! I purchased a new Kingsdown King size mattress in June 2018. Within months of owning the bed it began to sag and created a hump in the middle. After contacting Kingsdown for the warranty, they sent out a third party inspector who indicated the mattress had a 2” dip on the right side. Kingsdown denied my warranty claim stating it was within normal wear measurements. Now, if anyone else is considering spending over $1,500 on a mattress, I’m sure you’d like to ensure you have a product that lasts for more than a few months and the warranty is valid. Nice job Kingsdown you lost another customer!!!
When we removed the (overpriced) mattress cover which seller (Art Van - maybe there’s the answer- they buy “seconds” with minor or “invisible” defects to sell so cheap) insisted we needed to buy to not void warranty, there was pilling on the surface, which was a “stained” tan color! Looked like “bugs”, but they are just fiber balls that stuck to “fuzzy” surface of mattress (like “pilling” on a sweater) and have to be picked off by hand!
just now-Edit My Fiance bought a bed on Aug 07, 2018 with warranty. It wasn't even a yr when we started to feel it sink in really bad and be very uncomfortable to sleep in, so we contacted Teppermans. They sent a man out to run some test on the bed to say that the bed has a visual drop of only .5" which is standard to the amount of time we had the bed. which made no sense because when we laid on it, it sunk in a lot more than that making it very uncomfortable. They contacted me to tell me they are not able to do anything about it and referred me to contact the manufacturer "kingsdown". Which I did, they responded with the same response that our "warranty" is not valid due to not meeting the guidelines on have a drop of 1.5". So basically we are stuck with a $1500 mattress that sucks along with the warranty (which is pointless). I am currently pregnant suffering from major back problems due to this sinking bed that is only a little over 1yr old. Therefore I DO NOT recommend to buy a mattress here due to my experience and seeing it took about 4 months to get a final response which wouldn't have happened if i didn't call back several of times.
I would like to submit a review of Kingsdown's customer service and warranty promise. I would never buy another product from them. Long story short: Their product failed (Hudson firm mattress, $1600) sagging after 3 years. They would not honour their warranty because the mattress was bought at Sears..(because Sears is out of business they can't confirm the purchase... ?????). Not only is their product inferior..... they demonstrated terrible business practice.
Absolutely the best mattress we have ever owned! We even bought one for our guest bedroom. Love them!
We purchased a Series 4.0 QLPSF top of the line model from Art Van Pure Sleep. It was customized for my weight (6' 185 lbs) on one side, my wife's (5'6" 125 lbs) on the other. The mattress was only comfortable (but not awesome considering the $3000+ price tag) for the first several months and a year and half later, there's a crater -- and yes, I mean crater -- in the middle. Excessive sag is putting it lightly. My wife and I sink to the point that we are touching and are both experiencing consistent lower back pain with no suitable sleep position. The warranty only covers replacement and at this point I would not wish a Kingsdown mattress on my worst enemy, and Art Van has filed for bankruptcy. Worst major purchase I've ever made. Live and learn...do not make my mistake!
We purchased 2 Kingsdown mattresses in 2009 to improve sleep and make the guest bedroom a place where family and friends wouldn't want to leave. Eleven years later we do believe now is the time to purchase a new mattress. I am reluctant to spend the 3 months scouring from mattress dealer to mattress dealer knowing that everyone who slept in our guest stated that that bed was the most comfortable they had ever felt. Most reported the best night sleep.
good at first but box springs are weak the metal bends and mattress rolls you off .couldn't get any one to come out and evaluate so i had to do it my self took for ever to hear a responce then they only want to replace mattress for $350. not worth it. would not recomend this to any one
I got my Kingsdown mattress about 7 years ago. A the start it was great but withing 4 years it developed a problem with a depression forming in the bed. Now 7 years in it's terrible and to the pint i need to get a new mattress soon. Given the very high cost of this mattress I'm very disappointed it only lasted for a short while. I believe the warrenty is only for 5 years - so this all makes me very sad.
My review is very simple. We had a Mattress with a 20 year full warranty. The mattress started failing around year 6 but it wasn't until year 9 before it was bad enough for them to warranty. Think about that... if I bought a new car with a 7 year 70,000 mile warranty that would just lose power every once in a while and they tell you when it won't restart we'll take a look but if there's a coffee stain on the passenger seat we void your warranty.
Don’t Buy these mattresses they are cheaply made .mine wasn’t even 2 years old and now I’m having problems with it.they said I have a 10 year warranty and they aren’t honoring it.
We have had two Kingsdown beds (the second under warranty from the first) they have both dipped more than the warranty specified 1.5". They have now both been replaced under warranty. My wife and I are in our 50's and of normal weight so there are no reasons for the failure other than the materials or manufacturing. There have been no arguments with warranty replacement but not an experience we should have to undergo every 3-5 years. So I won't be accepting another replacement from them I will go elsewhere with the credit
Very comfortable. Could be a little firmer.
Super comfy my parents love it, you may need a foot stool to get in the bed once you add the box spring because it’s a little high
Had back and hip pain before moving to KD Courtney Plush Hybrid mattress. Within a couple of nights the pain was gone. Full night's sleep as well. The exchange from previous mattress we purchased to this mattress was seamless and professionally handled. Richard at the West Broad Street store was exceptional. His knowledge, patience and professionalism were spot on.
Rather firm matters for my taste, but is clearly well constructed. Worth the money for sure. Delivery was super nice as well. They hauled it upstairs for us on arrival. Solid purchase.
Absolutely worth the money wake up every morning
My family and I love Kingsdown. They’re always a good brand. I got the more firm version as it helps alleviate any lower back pain. Overall, I love it.
It's ok, my son likes this mattress
Amazing!!! Doug was a huge help. We love our Kingsdown!!!
Was unsure at first if the mattress was going to feel as good as it did in the store. I have back pain. I'm too 220 lb with a lot of backside. It is often that I have back pains. Slept on the mattress the first night. Woke up the next morning thanking God. No back pain. Mattress is worth the money will buy again.
This mattress was soft and comfortable in the store. The one we received was lumpy in the middle and significantly firmer than the one we tried on the floor. Awaiting to start the 30 day comfort gaureentee. Hoping our next experience is better.