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Helix Plus Mattress Reviews

Spring 2022 Updates: The Helix Plus mattress is now crafted here in the US from a factory in Arizona following the merger of Helix with popular mattress company, Brooklyn Bedding. Recent reviewers mention that the Helix Plus is a firm mattress but it still works for side sleepers.

The Helix Plus mattress is Helix's answer for plus-sized sleepers. They've built a taller, 12'' mattress with XL wrapped coils that are designed to support heavier sleepers from their Arizona based factory. Coming in only queen, king and California king, the Helix Plus mattress is a good solution for couples or individuals that are taller or bigger than the average mattress buyer and don't want a mattress that is too firm.

Mattress Scores

Overall Score: 9.3/10

Customer Satisfaction: 9.3/10

Price Value: 9.4/10

No Back Pain: 9.3/10

Price: $949-$2199

Trial Period: 100 Days

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Up To $350 Off + 2 Free Pillows

Helix Plus's Specifics

The Helix Plus mattress is a specialty mattress for those that are plus-sized. Because of that, it is firmer than most other mattresses, and comes with some nice benefits for those that are larger -- such as more durable foams and coils. However, the Helix team has also focused on plush comfort by including high density memory foam and their own proprietary foam on the top layers. Overall, customers like what they feel on their Helix Plus. The only one-off complaint from some customers was that this mattress slept warm for some.

Quality of Materials

The Helix Plus has a variety of features designed with plus sized folks in mind and incorporates high quality materials. Here is what's inside their mattress:

Cover Layer: The Helix 2-touch cover is soft to the touch and breathable to facilitate airflow from the surface to the layers below.

Layer 1: The first comfort layer is Helix's proprietary Dynamic foam that is more responsive than memory foam and high density for extra durability. It alleviates pressure points in the shoulders and hips.

Layer 2: The second comfort layer is ultra dense memory foam that is pressure relieving while also maintaining longevity.

Layer 3: The transition layer is tough polyfoam that provides support and cushioning.

Layer 4: The support layers are XL wrapped coils that cradle and support heavier weight. These coils are highly durable and are reinforced around the sides for extra edge support. Beneath this layer is a layer of base foam for durability.

Overall Comfort

Most customers find the Helix Plus mattress comfortable, and most have said that it is good for side sleepers. There were some larger customers that found it was not durable enough for them, but these were limited.


The Plus mattress is on the firmer side for an average sleeper. But for those that are above 200lbs, this mattress will feel medium-firm and be ideal for side sleepers and back sleepers.

Back Pain Relief

This mattress has some good reviews for back pain relief from plus-sized sleepers. Some larger sleepers have mentioned that it was softer than expected and caused issues for them long term, but these were limited.


This mattress would not be considered a cooling mattress, which means that those in warmer environments may experience some heat retention.

Who Is The Helix Plus Mattress Right For?

The Helix Plus Mattress is best for those that are between 200lbs-300lbs and want something that is not too firm for side sleeping.

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Browse Helix Plus Customer Reviews

Love this bed!!!!

My fiance & I absolutely live this bed!!! He had heard it about it on a podcast he listens to and we were in the market to purchase a new bed. Figured we'd give it a decision ever!!

I’m a helix fan

Best mattress I’ve had!!


This mattress is awesome! We love it.

Best Mattress We've Ever Owned!

Excellent experience from beginning to end! Feel, Comfort and Quality is Excellent! Look forward to a good nights sleep every night!

Love it!

I love my mattress, but I wish I would've gotten one a little firmer. I am still waking up with back pain, but it is not nearly as bad as it was. When you are getting it out of the back and unrolling it, heed the warning to have two people. I was pinned between the wall and the mattress for a short time until I could wriggle out from under it! I would definitely buy this mattress again.

Great Mattress

My husband and I agreed to try the Helix Nightfall after we both were constantly waking up with pain from our old mattress. We both sleep very comfortably now. The only issue is that since we've put it up on a bed frame, it feels like it sinks a little in the middle and doesn't lie completely flat. It's not a huge issue, it just makes it difficult to get out of bed.

Best sleep in years!

Easy to unpack. Easy as making a bed!

Love it!!

We got this for my parents for their 35yr anniversary. They are 60yrs old and have bad back pain for years, they love the mattress. The mattress came in a timely manner and was in great condition. Very satisfied with purchase.

Should Have waited!!!

I could have gotten my mattress cheaper and my pillow's free from another company online. I really wake up kinda sore with this new mattress.

Very comfy

We ordered the Nightfall mattress. It was bit hard so we called and we were sent the mattress topper for free to try out. It made the mattress perfect. There were no hassles at all with customer service either.

Like a Cloud

I have arthritis, bulging disc, and neuropathy in my back and I was having severe stiffness in the morning with my old mattress. Not anymore! With Helix Nightfall I almost admittedly felt the difference. No more stiffness. Thanks Helix!

Love sleeping..

I got the nightfall and the cooler top cover and it was so worth it. I started to look for a new bed cause my back was hurting so bad. It took almost 5 months researching and watching reviews when I came across the helix offering support for heavier bodies. But prior to the helix I purchased another mattress that only lasted a month before I could feel it sinking. Its been about 2 months since purchasing the helix and I've noticed my back pains went away and the mattress is still even.

Great Bed

Completely satisfied. Takes a few weeks to get used to but after that it's great!


Amazing Mattress just for me!

Best King Size Bed EVER

So, gotta admit...I was super skeptical about these deliver mattress places...because let's face seems a bit unbelievable to expect a good quality mattress can come from something that is rolled up like a joint and delivered to your house! Boy was I wrong! The unpacking was not bad, a bit strange but pretty cool to see unravel. After about 2 hours, the bed took good form and was ready to use. The first night on the bed was outstanding....I felt like doing the quiz on their site to figure out what my wife and I wanted was excellent and precise. It has been a few weeks now and we are totally satisfied! The bed is exactly supporting us as day one, which prior had a mattress from an local company that began to show signs of sagging within 2 months! So, totally satisfied with this model (Helix Nightfall)...absolute the best bed I have sleep in. AND my wife is totally satisfied! No back pain....Life is good! :-)

Great Mattress!

I am a bigger guy and this mattress lives up to it's claims! Great support, keeps it's shape, good edge support, and does not make you hot at night.

So comfy

This mattress has wonderful support and softness. Gives me a great nights sleep. Definitely worth the purchase.


I love this mattress, never thought that I could be in love with a mattress until now. My husband also enjoys it, but not as much as I do. We used to have a sponge mattress, I always felt achy getting out of bed, this one does not make me feel this way. The only issue that I am having is finding sheets in my area (Alaska) that will fit the mattress, so far, I've had to order online. Thanks!

Quality is what this is!!!

The bed is as described and is of good quality!!! Everything was perfect However, if you are over 300lbs I think the edge support should be enhanced as sitting on the edge at that way lacked support!! My wife However, it worked great for her but she of course is a lot lighter!! Again, the bed is comfortable and supportive but on the edge at my weight was not as needed by me as I put my shoes on while sitting on the bed!!!


This bed has been a wonderful experience. As a bigger person it really helped with sleep issues my old bed was giving me and with the cool cover added on it keeps me cool as well at night. Thanks Helix!

Great Bed!

My hubby and I can enjoy a great night's sleep together again!

Great Quality, Great Price, Great Sleep

My Helix mattress is fantastic - the shipping was easy, I was able to set it up by myself and the sleep quality has been drastically improved. I would highly recommend Helix!

Really supportive.

My back pain is all but non existent. My fiancé says this is his favorite bed he’s ever had. We are looking into foam toppers as it is so firm and we’re both side sleepers, but we can’t beat the support that this gives.

Great Product

A nice comfortable mattress delivered right to our front step and ready in 30 minutes to use. Highly Recommend.


Great products from Helix

Perfect experience

This mattress is perfect. It is exactly what I was expecting and I am very satisfied. I would recommend this bed to everyone.

Review by Suzan Beam

Excellent product. Customer service was excellent and very heLpful. We love the product and would purchase again.

Best sleep in years!

Bed in a box? Im sold..100% great quality, great service and I love my new Helix

Believe the Hype

This is legitimately the best bed I've ever slept on. It's exactly as described in the ads and I couldn't be happier.

Great customer experience-jury still out in bed

I hope to be able to change my review to 4 or 5 stars but will rate as it is for now. Everything from ordering to receiving to after the purchase support is very good. The bed,which we have been trying for about 45 days is just, for us too soft and is not relieving pressure point pain for my wife and I wake up with numbness in my arms and hands frequently. We are both in our 50s so we are looking for a solution to help with those issues. Helix offer3d to send at no charge a firm 2" topper which we agreed to try instead of returning. Fingers crossed as I really hope it works.

Helix Nightfall

This is one of the most comfortable beds I've ever slept on. It provides plenty of support while still remaining soft and comfortable on the surface.

Shane Decelle

Incredible bed

Sleeping better

So far so Good! We both have been enjoying our new mattress ♥️ Getting a better nights sleep


My husband and I used to wake up with aches and pains as well as not feeling very rested. As of now I'm very far into my pregnancy (beginning of the 3rd trimester) with twins and this mattress makes it so much easier to sleep through the night and my hip and back pain from the day disappears! The bed even cradles my belly. They also have amazing customer service!

enjoying my new helix bed,

enjoying my new helix bed, always sorry when I have to get up!

It’s our travel trailer mattress

We get great nights sleep while camping now the one that comes with the trailer was horrible

Great bed

Love our Helix. The first night we had it, I was sold! Great support without being too firm.


Better than expected - it’s a great nights sleep! Not just for big and tall people!

Almost perfect

My mattress is amazing if I could change one thing I would have one more layer on top that made it slightly firmer is it possible to get piece that does that? Other than that it’s perfect I have been sleeping well

I did not know

I did not know that my previous bed was so horrible. I now have a Helix and now I cannot wake up. I am sleeping so hard, deep and comfortable that waking up and wanting to get out of bed is difficult because I simply am so comfortable. Also, I did not know that a mattress could help with aches and pains. I had shoulder and lower back pain for years and just assumed that it was a part of my life. Guess what? It is not a part of my life any longer. I am now a believer and am so happy that I decided to buy a Helix bed. One of my best purchases for sure. No regrets!!!! Thanks,

Absolutely wonderful

We've had ours for over 6 months and I continue to be impressed. The mattress has all the spring it had on day one. The bed is as comfortable as I could hope for. When the time comes, we'll be back for our next mattress.

My Helix Experience

What's even better than the mattress they sell is the customer service! We had a slight issue with our mattress and they replaced it. It was absolutely painless and service was superb! Will be buying another Helix Mattress!

Sink into Sleep

We unboxed the customized, two-sided mattress and let it air for a day, then slept well right away. My side is softer in the top layer. You sink in but not so far that you feel like you have to make a big effort to roll over, just enough that you feel comforted or held. At first it seemed that it might be a bit too firm on my husband's side. It was built for him as a back sleeper, but he sleeps a lot on his side, also. Subsequently it softened up a bit, and he loves his side too. Highly recommended.

Same as ever other mattress i have owned.

I bought this mattress because it was customized to my body. Because of that i thought it would hold up longer. 1 year and i have a divot wore in to where i sleep, back to shopping again. I am 6'1" and weigh 260 lbs. My wife at 6'1" and 160 doesn't seem to have a problem with any mattress, and wonders why i keep switching mattresses every year. Once a mattress sinks in, i have horrible back pain like i do now.

Amazing customer service, and quick replacement of stolen package

Let me just start by saying that UPS sucks. I really wish they'd pick someone else as their carrier. They continually messed up my shipment and address and missed delivering it 5 days in a row because they couldn't get the address right. When they finally did deliver it they delivered it to the wrong house. The people who lived there 'hadn't seen it' *eye roll* when the delivery man went back to get it. Needless to say I was a bit upset at that point. UPS customer service was absolutely no help. But I called helix, told them what had happened and the girl didn't even bother asking questions. Just 'Ok your new one is in the mail.' 5 days later I had my mattress. And it's awesome. Thanks Helix. Will definitely recommend!

very very good website

my website experience was exsquisite. Id like to complimment the software developer who created this.

Not what I paid for!!

I ordered this bed because of the cooling technology and it doesn't work. I am constantly hot throughout the night. I find myself sleeping on my couch more then the bed I paid over a grand for. Think twice before buying

Worst customer service in the world.

Purchased the mattress and base. The failures began the minute we started to set up the bed. The foundation pieces were incorrect, as in they did not come with the correct parts to allow us to assemble the base. We called customer service and explained the problem. The customer service person argued with us questioning if we really did know what we were doing and to the point that we took pictures of the parts that were not correct based on their instructions. We emailed the pics to him and he was supposed to immediately call us back with what to do next. We never got a call back. it is safe to assume that when Helix makes a mistake they choose to simply ignore the customer as opposed to address the problem and fix it. We called the next day and had to explain the entire thing over to a new customer service guru. resent the pics and then were told that they would send us out two new replacement parts for the parts that were not built correctly. We then had to wait for almost two weeks for the parts to be sent to us. Their mistake and we were made to wait an extended period of time when it was not something that was a custom one of a kind part? It gets better. When we finally received the two replacement parts, it was only one that we were sent. So based on the original performance of helix and their wonderful service, we would be in for another two weeks waiting for the additional part to come to us. We did double check to see tat we did have in the original email for the replacement parts that it stated there were two and not only one. Do not want to wrongfully accuse someone of something. We tried to call customer service and found this time that we could not talk with someone but had to call back Monday or email. We did decide to simply email the service department and explain to them the continued failure. We also just put in the request that they come pickup the bed, per their 100 day return policy, since they just seemingly could not get anything correct. As for the bed comfort, it was ok, not outstanding for the high price just ok. I would warn anyone looking to this company to look at local businesses to purchase a bed. the product is not horrible and not great, it is just ok. The service that helix offers is the worst i have ever experienced and the attitude of the customer service staff is beyond reproach. this company is simply capitalizing on a trend and could care less about their customers. I do not expect this review to be seen by any of the public, as the company does not have the courage to be truly honest and share this but at the least the management can know what a horrible job they have done.


My significant other and I are relatively pleased with the mattress comfort, however the first one we ordered was shy of the claimed California King measurements. The 2nd we got to replace it, was still not correctly sized, but not as big of a difference. Overall, the mattress is OK, but too expensive when you can get basically the same thing elsewhere. The platform on the other hand is complete junk. It has fallen apart so many times while we've been sleeping on it. We finally resorted to keeping it together with ratchet straps. Buying that was like throwing money down the drain. Overall, we wouldn't recommend purchasing from Helix. We'd had really high hopes and it just missed the mark. :(

Mattress Review

Helix is a great company with wonderful customer service. I LOVE my mattress - fabulous product.

In love.

I was diagnosed with severe arthritis in my bad so I decided to give Helix a try. I have been experiencing less pain after only sleeping in the bed for three nights.


This bed is the best I have ever owned! Never in pain anymore.

I'm very happy

I've had the helix mattress for 2 nights now, and it's perfect. Before we ordered the helix, we were sleeping on a queen sized c2 bed from sleep number. Initially we wanted a new king mattress because the Queen was too small for our room and we were crowded on it sometimes. More recently, getting too hot at night became a problem for me. It disrupted my sleep pretty consistently. So I spent a few months looking at mattresses online. We decided on the helix early on, and I was pleased to customize our mattress from helix, especially the part where I was asked if I get hot at night. So sleeping without sweating is one of the things that I was most looking forward to and sure enough I've been sleeping so well under the blankets. This mattress is more comfortable than the $5,000-$6,000 queen from sleep number, bigger, and 1/5 of the price. I would tell anyone that needs a new mattress to avoid spending serious money and consider getting one delivered in a box.

Ms. Jodi Richardson

I wasn't completely sure a bed, a King size bed, costing under $1,000, could really be this wonderful! Well, let me tell you what! This bed is nothing short of AWESOME!!! All I want to do is spend time on this bed! I want to go to bed early, but I get up early because I my sleep is so restful. I have Complex Regional Pain Syndrome, which is pain that is never ending and makes it hard to sleep. I experience nerves firing in my left arm, and deep bone pain in my joints, and the joints get hot. Our Helix is cooling so when we sleep, my joints don't wake me up because they are hot, the joint pain hasn't awakened me at all. The support of this customized bed is perfect. It helps with my neck and back pain, and migraine headaches. I LOVE HELIX!!!

Just like getting tailored clothes!

I bought a Helix mattress and have been really happy with it! I am pretty demanding with mattresses - I am short, pretty heavy for my size and sleep face down. The initial survey was able to capture all theses characteristics and provided my ideal mattress. So far I have slept like a baby every night!

Too firm

I have very high expectations for this mattress.From filling out the form in detail I assumed my side and my wife's side would be a little bit different, but in fact it came out exactly the same and both sides pretty darn firm,actually too firm!. After the first few nights, I just had to go out and buy 3 inch cooling memory foam topper at Costco to add to the bed. That in essence, made it extremely comfortable.I wish we could have figured out that Comfort level before having the bed I'm considering ordering another bed for my son but not sure how to proceed.just be aware on ordering, that probably the bed will come out much more firm than you are expecting.

I wish I got to know this mattress earlier!

I've been looking for a new mattress for ages and read everything I could find. I was finally convinced after reading the review here, suggested by my daughter: What a discovery! It's been just a couple of weeks of sleeping in this amazing mattress and I already feel 20 years younger! Too bad I didn't find it earlier on...

Custom-fit is just better

I've never been a big believer in the value of high end mattresses, but I can say definitively that the Helix Sleep mattress has improved my quality of sleep in a way I didn't really think was possible. The mattress is firm enough to provide the necessary support for a good nights sleep without feeling stiff and uncomfortable. I feel infinitely more rested in the mornings and would recommend Helix Sleep to all of my friends and family.

Love our Helix Plus California King mattress

I'll admit, my first night in our new Helix Plus, I wasn't sure I was going to like it: it was our first hybrid mattress, our first heavy-duty mattress (I'm built like a defensive tackle gone to seed), and firmer than any mattress we'd had before. It felt weird - not uncomfortable, just different, especially when I rolled on my side - and I wondered if I could adjust quickly enough to fall asleep. I shouldn't have worried: I went out like a light, and the next thing I knew, the alarm was ringing - the first time in years I'd slept through the night without waking up every couple of hours with crippling pains in my back and hips. It took a week or so to get used to the Helix Plus, but now, I love it. I was concerned that it might be too firm for my petite wife, who's about a third of my size, and also a side-sleeper, but she says it's the best mattress she's ever slept on. We had heard good things about the Helix Plus's primary competitors, Big Fig and the Wink Bed, and we considered them as options, but settled on the Helix Plus because it seemed like the best compromise for our disparate sizes. We also love the California King size, despite no stores stocking Cal King sheets or blankets on their shelves. Overall, we're happy. Highly recommended.

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