Helix Mattress Reviews

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Helix is one of the most innovative companies in the mattress-in-a-box movement. Over the last 3 years, they have been offering fully customized mattresses to customers with their high-tech sleep quiz. Being one of the first to provide dual sided firmness options, they also have made it even simpler for customers to select the right mattress (even if they don't want to use the sleep quiz). With 6 comfort designs to choose from, Helix has really focused on delivering to every type of sleeper.

Mattress Score

Overall Score: 9.2/10

Customer Satisfaction: 9.1/10

Price Value: 9.2/10

No Back Pain: 9.2/10

Price: $600-$1245

Trial Period: 100 Days

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Helix's Specifics

Quality of Materials

One of the cool things about Helix is that you can either select your mattress from their list or take their proprietary mattress matchmaker sleep quiz, which will find the best mattress for you without you knowing what you like. What we love about this is that it doesn't constrict folks that just want to buy a mattress, but also makes it really easy to find what you need if you don't know.

In terms of materials, they use quality materials, including their own proprietary responsive Helix dynamic foam and wrapped coils for support. Each mattress has a customized Helix foam layer based on the firmness of the mattress and there are options for dual sided bliss. Here are the layers of their mattresses in detail:

Layer 1: The top layer is a stretch cover that is soft and breathable, offering airflow to keep things cool.

Layer 2: This is where things differ for each mattress -- each mattress option comes with a layer of Helix Dynamic Foam, but the firmness of this layer will change based on the mattress selection.

Layer 3: A transitional foam layer offers pressure point relief, but more support than the top layer.

Layer 4: The main support layer is made of hundreds of pocketed coils that adjust to your hips, shoulders, and spine individually. This provides a luxury feel with limited motion transfer.

Layer 5: The last layer is a base support and durability layer of DuraSense Foam, keeping the mattress in the right shape.

Overall Comfort

One of the things that Helix does a great job at is having something for everyone in terms of comfort and selection. Most reviewers describe the Helix as providing immediate comfort and delivering a quality mattress. Those that had questions also noted that they had pleasant experiences with Helix customer service.


Helix provides a variety of firmness options and have branded them with cool names and color coding on the mattress to make it easy to know what you are getting. See the above chart for a breakdown for the firmness options. Note: dual sided options are also available.

Back Pain Relief

Back pain relief comes most often with a relaxed spine that is cradled and supported. These mattresses can definitely do that and Helix's sleep quiz is a great way to find out which firmness option is best.


Overall, Helix should provide an airy experience for most sleepers. Those that sleep very warm or live in a hot environment may want something that focuses completely on cooling.

Who Are Helix Mattresses Right For?

Helix mattresses offer a well-rounded approach that provide quality sleep to most customers. Those that are happiest are those that need two firmness options in the same mattress and those that rely on the sleep quiz.

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Browse Helix Customer Reviews

Love it

Perfect softness, great support, wake up pain free! Shoulder pain gone first night! Def recommend.

great sleep!

What a wonderful mattress! Plush, comfy, and perfect for sleeping!

Best matress I've ever slept

Best matress I've ever slept in.

Love castle sleeping beauties

Purchased the Casper and returned it to get the Helix. We absolutely love the balance of cool and comfort.

So comfy

Bed is very supportive and really comfortable at the same time. I actually have started going to bed on time!


Without a doubt the best mattress I’ve ever owned.

Getting your bed to be "just right" like Goldilocks!

My husband and I ordered the split king because we each like a totally different feel for our bed. The first one wasn't quite right for him and I called customer service and they sent out a topper to see if that would help. When that helped him but not me, we decided to return the current bed becaus...

Awesome bed

My bed came all the way to Alaska no problem we love it. Best investment in myself ever!

Great mattress

Very happy with our choice of the Helix. The mattress provides just the right amount of comfort, firm support with enough softness for mostly side sleepers. This is the first predominantly foam mattress we have purchased, it has been inner springs for many years. We would purchase again. ...

Happy Customer

After doing a lot of research on all different mattresses I settled on the Helix based on reviews and the customization of each mattress. I am so happy I did, I sleep great at night, don't get too hot, and can sleep on my sides or my back comfortably. My only complaint would be that I wish the mattr...

Shipped fast & comfy

It was shipped quickly! Comfy bed, no chemical smells. The only downside us that it's thinner than traditional mattresses, so sheets are a little big.

Highly Satisfied

This is the first mattress that I have purchased myself and I can happily say that the entire process was stress free and the results were spectacular. The mattress is excellent and has given me better sleep than I'd had in the preceding year.


3 1/2 months in and still loving it!

Great for dual sleepers

Next to the sleep number this was the next best choice for dual sleepers. We customized each side for my husband I, so far so good. My lower back pain hasn’t gone away but it was a heck of a lot better than the soft mattress we had and saved hundreds than going with the sleep number. Great but not...

Sleeping Wonderfully

Everything is what was advertised and reviewed

Happiest girl alive

I LOVE this mattress, It was so easy to assemble and it was ready in seconds. It’s one of those mattresses that when you fall asleep you don’t move or toss and turn. Ive never gotten better sleep. Even my boyfriend says he gets better sleep in my bed compared to his. Couldn’t be happier with this pu...


Love my new bed! I was always waking up with back pain with my old bed. The Helix is so comfortable!! Worth every penny!

Best Bed Ever

It's true, this bed was made for me. I wake up refreshed, with zero back pain or stiffness. The only complaint I have is the foundation - there's no option for a higher one and it was too low for me. But, I asked Customer Service, who were great, and they suggested a bed frame I could place the foun...

It's wonderful!

I sleep superbly!

Love this bed

My wife and I purchased the split king! We love the bed. Sleeping better than ever.


Had the mattress for 6 months. Best sleep ever and no back pain anymore.

Good stuff!

Both of us really love the mattress. We got a split king with one side much firmer than the other. We both felt our sides could be a little softer so we reached out to customer service and they recommended and immediately sent a free mattress pad for us to have/try, which was awesome!

The very best after 80 years of mattresses.

The ability to customize mattress firmness is a game changer. My initial evaluation of my firmness desired was slightly off. Helix sent me a topper and that immediately solved the problem. No back pain since, and waken refreshed. My wife feels the same. In my opinion, it is ridiculous to buy an over...

Easy to set up and order

Nice bed, was very easy to order and set up. Needed the memory foam topper to provide comfort level of previous bed. Now it's great.

Great bed, Great company

This is the most comfortable bed I've ever had. As a chronic pain sufferer sleep eludes me. The custom make up of the bed allows me to wake up with out body pain, and sleep through the night. I am so grateful for this bed and the wonderful company behind it.

best purchase

This mattress is amazing I haven't experienced a better sleep. My wife and I love this mattress so much it caters so much to both of us. We love our helix mattress.

Finally: a cool, supported, restful night's sleep

My husband and I both used to struggle with insomnia, feeling too hot at night, feeling like we're sinking too far into the mattress, and even back pain! Since we bought our Helix, all of these issues have disappeared. It's a dream come true! Also, while my husband felt it was perfect immediately a...

Excellent for heavy people

My husband is 350 lbs and 6’3”. Other beds would start caving in when he slept onbthem. This bed supports his weight and is comfortable for a large person.

Nice Mattress

This is a pretty comfortable mattress. Not quite as soft as what I was hoping for, but gives nice support overall.


Okay, honestly this mattress is incredible! It's just how I pictured it to be and I never want to leave my bed. I highly recommend this product :)

Sleeping comfrotably.

We need a new bed. Our old bed was sipping and falling apart. This one is so comfy. I don't wake up sore anymore and I feel well rested!

Awesome Mattress

Love my new mattress. Comfortable and I sleep well

Great purchase

Sleeping so much better glad we made the purchase

Love this mattress!!

I was really hesitant to buy a mattress that comes in a box. I did a ton of research though and Helix won my vote. I had lower back issues and after sleeping on our mattress for two months I don’t have any lower back pain. I’m glad we ended up going with a firmness of soft. It is supportive, but I d...

No more tossing and turning.

My wife gets the super soft bed that she always had and I get a nice firm bed that supports my back. She's noticed that my tossing and turning has been dramatically reduced for my comfort which results in less stolen blankets for hers.

Finally...a good night’s sleep!!!

Finally...a good night’s sleep!!!

Great mattress

Can’t believe how easy the customization process was and my husband and I both love it- with polar opposite features.

We love our Helix mattress!

We love our Helix mattress! Best mattress we've had in years.

Love it!

Feels amazing!

Grandmaster Flash

great support, a little hot in the summer. Good purchase all in all.

sleeping well now

We ordered this mattress after trying a Tuft&Needle for around 65 days. Our previous mattress was a rock-hard who-knows-how-old hand-me-down. We wanted the Tuft&Needle to work, but I needed something much softer even though my husband was very happy with it. After much research, and watching the vid...

Love the mattress and Helix customer service!

My partner and I (both 30) couldn't be happier with our mattress. We've had it about a month now and it's really changed our sleep for the better. Before the mattress: I've always been a light sleeper and tend to toss and turn. On our old mattress, my partner would wake up every time I moved, often ...

Have been using my Helix

Have been using my Helix for nearly four months. It's very comfortable and I'm glad I chose Helix.

Great customer service!

The Helix customer service team was awesome! They replied to my emails within a few hours, mattress return was easy, and my refund was in my account just a few days later. My husband and I ordered a medium firm mattress; however, the mattress we received had a firmness comparable to my hard wood fl...

Awesome mattress

I LOVE my Helix mattress. The Sleep Quiz worked and I am 100% satisfied with my mattress, can't imagine anything I would change.

It great

We love it

Helix Mattress

Great ordering process and quick shipping. However, after 2 months of using, my back hurts after 4-5 hours of sleeping on this mattress. Sadly, I will be returning.

Not for us

Not the mattress for us. Sent it back and had no issues Customer Service was very helpful and took care of everything.

Great Experience - just too soft

From ordering to the return, the customer experience was great. I ordered the firm and found it to be too soft and too hot.

Definitely holds it shape. A

Definitely holds it shape. A little more firm than I thought it would be. Haven’t got used to it yet. Had it for 2 months

Getting a good night’s sleep

I’ve had my Helix matress for about 3 months, and am sleeping great. The materials that make up my matress are high quality, and I haven’t experienced the softening or dents that I have had fairly quickly with other foam based mattresses. Instead of dreading a night of discomfort, I look foward to a...

Love it

Most comfortable bed!

We were nervous as we

We were nervous as we were used to sleeping on a conventional mattress. But we are happy so far.


Easy to work with. A real pleasure.

Would order again

We ordered a med to firm mattress and it is very firm. Having slept on it for about 40 nights, either we are getting accustomed to it or the firmness has eased. LOVE the fact that there is not motion when my husband moves around. He loves the fact that the mattress is not hot.

Great customer service, good mattress

When we ordered this mattress, the thing that drew us to it was that you customize sides. Our problem was we didn’t really know what firmness we wanted and so we choose medium firm since that is what Helix said was the most common. It ended up being much harder than we wanted, but we really liked th...


Easy ordering. Fast delivery. Exceptional quality.


The dual mattress is our prefect solution.

Mattress is nice, but delivery was a twisted experience

Had the mattress custom built, but the original delivery was lost. Delay after delay, Helix finally remade the mattress and got it shipped successfully.

Loved the service and process

While we ended up returning the bed only because it was much firmer than we anticipated, we would still recommend the company. We would have re-ordered in a different firmness except we loved a bed my parents had and they were able to tell us exactly what it was so that we could order it. ...

Husband loves it

Husband loves it I think it’s too hard I’m hoping it will soften some over time

Our helix mattress is the

Our helix mattress is the best thing my husband and I️ have ever bought.

Personalized sleep is the way to go

My wife and I had our old mattress for 11 years and helix has completely changed our sleep life. The helix mattress is incredibly comfortable and has decreased my snoring frequency and intensity. I couldn't recommend the helix more and I am so grateful to have made the switch to the helix mattress. ...

Excellent Mattress + Customer Service

I loved the Helix Mattress, but sadly it was not a good fit for my husband who has chronic back pain. However, the customer service and attention to detail is why I give Helix 5 stars. I highly recommend their brand and I appreciate that they donate the mattresses that don't work out. Thank you He...

So far, 1/2 good.

I've really liked the mattress after around 30 days of use. I prefer a firm mattress and my wife prefers softer, so a custom split firmness level mattress from Helix seemed like the perfect idea. She doesn't think it's quite soft enough and would have preferred one more "level" of softness. So, we...

More firm than expected, great service

We were very surprised at how firm the mattress was compared to others that were labeled as firm. Just know that what they call firm is significantly more firm than what you find in the big name stores. That being said, Helix worked with us to get a topper to soften it up. Since we added that I've h...

Satisfied customer

Love our new bed, not a chance of sending it back, but the 100 day trial was a nice fall back if needed. Great product, easy to assemble and we are sleeping great for the first time in many years.

Great Mattress for a Great Price

Very comfortable mattress, my husband and I tried 2 other mail order mattresses before the Helix and I'm glad we didn't give up. We didn't even really suffer through the "break in" period as our first night was wonderful! I still have issues with my arms going numb when I'm on my side and even thoug...

Hurts my shoulder

Uncomfortable sleeping on side. Hurts shoulder

The Youngs

Bought it to replace the stock mattress in our new RV and we love it. Thinking of getting one for our home as well.

Great nights sleep

Very comfortable, easy to sleep on.

Love this mattress

I love this mattress saves me from so much back pain.

Cool sleep

It was awesome

Best bed ever

My girlfriend spends the night all the time because she loves my helix so much

Just what we wanted!

I absolutely love this mattress. I liked the thought of foam mattress, but don’t like how they have absolutely no spring back and are heavy! Being able to customize the mattress was a major plus for us too! We later bought the mattress protector when it came out, and I am so glad I did. It is not th...

Sleeping Well Again!

I love my new Helix. I have had restful sleep and have not woke up with back pain once since I started sleeping on my Helix. My cat likes it too!

Nothing to lose to try one

Mattress didn't work out for us, but Helix was great in the Return and Refund process to still make it an overall positive experience.

Great Mattress

My wife and I love our Helix mattress. Ordering was a breeze and the mattress had the right amount of firmness and give fora great night’s sleep!

Peaceful nights sleep

Simple ease to ordering process. Amazing comfort and nice, clean look of mattress & foundation.

Queen size

Works great! Worth 1k to me

Not What I Expected

At first the mattress was comfy, but now, just couple of months later it became soft and i wake up with back pain.

Overall satisfaction

Plenty soft best I sleep best on my side. Mattress stays cool through the night. Just wish it came with a box spring

My Helix mattress is exactly

My Helix mattress is exactly what I have wanted and needed without even knowing it! I love it! I can’t wait to jump into bed at night. No more back pain or stiffness in the morning! I am so happy I took the leap of faith and bought one.

In the Evaluation Process

Currently, I am in the middle of my 100 day trial period so I don't want to render an opinion just yet.

Love it!

Delivery process was so easy and the mattress is extremely comfortable. Great purchase!

No complaints

Very pleased after 2 months. Bed and box spring were shipped quickly after ordering (3 days). The box springs are sturdy and seem to be well made. The bed's comfortable and meets the configuration selections we made.

Not Comfortable Enough

Not what I expected. I’m still having trouble sleeping comfortably.




I really love this mattress. It's comfy and cuddly and I sleep so well on it. I highly recommend it.

Good Bed, Great Customer Service!

My wife and I purchased our Helix Mattress two months ago. We did the sleep quiz and our mattress came a little more firm than I probably wanted. There is a break-in period but it was still a tad firm. Plus it took some getting used to because our former individually pocketed coil mattress had been ...

Great Mattress

Purchased on a whim, researched extensively for online retailers and ended up buyng Helix for a variety of reasons. The customizing for my SO and me was one, we both have our preferences on the same mattress, and it is at a very reasonable price. Would recommend

Incredible experience

We love our mattress and had a great purchasing experience. The showroom visit and customer service along the way has been outstanding. Highly recommend to any/all on the market for a new mattress. You won't be disappointed!

So far so great!

Bed is awesome! Perfect firmness!

Just what I needed!!

I was in a car accident almost two years ago and injured my spine. Getting out of bed was the most painful part of my day. After 2 years of restless, uncomfortable sleep on my memory foam mattress, I had to find something different to sleep on. I heard about Helix on a podcast I listen to (Spittin C...

Just what I needed!!

I was in a car accident almost two years ago and injured my spine. Getting out of bed was the most painful part of my day. After 2 years of restless, uncomfortable sleep on my memory foam mattress, I had to find something different to sleep on. I heard about Helix on a podcast I listen to (Spittin C...


Almost the perfect bed, but not quite. I felt like the bed needed more....substance but less firmness. I can't explain it. I never thought a bed would be firm enough, but this was TOO firm. I'm 40, 5'2, and 160 lbs.

Grow Up, Buy this Bed!!!

I purchased this bed with my hard earned green cash and i can say without a doubt that this is the best bed i have ever slept in. Get the foundation as well it is worth the money!!!!

Decent for the price, customisation leaves some to be desired

Great construction, great shipping. Packaging is a little crummy. I had a purple mattress before. It was a little too thin but I like it a lot. Got this because its thicker than purple mattress. It's very comfy, but the customisation chart is a little off. Scale of 1-10 for firmness, if you're looki...


This is a bed

Not a game changer

I was hoping this mattress would help me get better sleep and reduce my general aches and pains. My first two weeks sleeping on this mattress where hell. I woke up every 20-30 minutes, I tossed and turned and could not get comfortable. I have finally adjusted to the bed and my back pain is a little ...

Helix mattress review

I love my helix mattress. The only thing it is too firm & helix is working with me to fix this. Customer service is great & easy to work with.

Love Love LOVE my Helix sleep matress!!!

I've had back pain for a very long time and getting out of bed in the morning has been a process to go from horizontal to upright. since getting my Helix sleep, the pain in my back is much much less, I can stand straight up out of bed with no pain! and my sleep is so much more restful. I actually lo...


Nice mattress no more back problems!


After sleeping on my Serta mattress for 12 years, this bed has been a godsend! Between my new My Pillows & my new Helix mattress, I'm sleeping better than I have in YEARS! I had a lumbar fusion early this year & always woke up in pain. Now, with this mattress, I rarely have pain when I wake up anymo...

Love it

Mattress is great. Assembly was weird because we didn't get the information for ours, but for another brand. I toss and turn less.

Decent mattress - nothing special - I don't notice any difference regarding the customization

Decent mattress - nothing special - I don't notice any difference regarding the customization. Replaced my old mattress to try and alleviate back pain and pressure points. Still have back pain - still have pressure points. Does not live up to the hype regarding a "cooler more comfortable sleep" ...

Can't get out of bed!

The first two days I thought I had a made a mistake, but, after getting used to the new mattress I sleep better, and feel better. It is hard for me to get out of bed I sleep so well. I look forward to going to bed every night. I have suffered from insomnia for years and I feel this bed has really ch...

More than I could have hoped for!

I couldn’t be happier with my Helix purchase. It was easy to order and easy to set up. Whereas with the old mattress I would wake up with aches and pains, these days I don’t want to get out of bed because of the extreme comfort. Thank you!

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