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Hampton and Rhodes is a brand of mattress retailer Mattress Firm, which owns west coast mattress retailer Sleep Train. This mattress is their economical counterpart to the normal name brand mattresses that cost more. One of their more popular products is the 'Aruba' hybrid mattress that comes with 7 layers of cooling and comfort foam, and a second layer of pocketed springs with a 'sale' price point of $599. That said, where you get value, you don't get detailed information on where the mattress was made or the specifics of the material.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Hampton And Rhodes: 7.8/10
Hampton And Rhodes: 7.7/10
Hampton And Rhodes: 8.1/10
No Back Pain:
Hampton And Rhodes: 8.6/10
Hampton And Rhodes: $189-$699
Hampton And Rhodes:
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Customer reviews can be sometimes difficult to find and make sense of -- especially with some companies focusing heavily on protecting their reputation. These mattresses, unfortunately, don't get the best reception from customers versus competitors. There are still sleepers who are perfectly cozy with these products, but others that are not as much. Learn more details about the mattresses below.
In terms of support, customers give these mattresses mixed reviews. Some customers feel like these mattresses provide a cozy comfort, but others didn't feel great after a night's sleep. If you are larger than average, you should do added research to make sure you find a match for you.
Edge support is an important item for anyone that likes to lounge on the side of their mattress or has mobility concerns. Some may find that the edge support in these mattresses is not as robust as others.
Getting a mattress which has lasting comfort is what buyers are after. Everyone is hopeful in finding a bed that is just as comfortable ten years from now as it was day one. However, sadly these mattresses are not rated very well by sleepers on longevity and some have experienced issues after only a short time. If you are considering buying for nightly use, make sure to review the specs against your body type to make sure it will work for you.
Getting input from customers is a great way to shorten your list of potential mattresses to look at. Customers review these mattresses highly, but there were a select few that had complaints. The below has more information about the feel of the mattress and a selection of customer reviews -- learn more to see if one of these works for you!
These mattresses do well with support vs many other competitors. Their materials do a solid job at aligning the spine and help most folks get comfortable. Reviews describe the mattresses as quite supportive and and don't mention initial issues with loss of resiliency.
Edge support is important for those that like to sit on the side of the mattress and are looking for a supportive surface. These mattresses offer good support on the sides and edges.
Bowling Ball & Density Tests
The bowling ball test is good for measuring firmness and support throughout the mattress. Customers report that these mattresses are evenly supportive throughout.
It's a hard prospect finding products that last decades. Brands, for the most part, rather not make a product that lasts a lifetime if they can make repeatable revenue. However, there are still good brands out there. Customers say that these mattresses do a great job on quality. They should do well up to a decade for most customers, though some folks who are larger may find they break down a short time before that.
I bought this mattress about two weeks ago. I like to run, a lot, and my back was awfully sore. My doctor, Dr. Richard Nygaurd, recommended I get a new mattress. After careful consideration, I selecting this cooling memore foam mattress. It is literally amazing! I simply love it! Now, after my second night run, my back feels supported and happy! Four thumbs up!View More Reviews
Very good quality mattress. Better that I expected. Delivery was fast and fabulous. Great deal too. Very happy customer.
I have had this bed for almost a year and I can tell you with utmost certainty that although these prices are cheap it only reflects the condition of the bed. It has absolutely no padding, unless you want a bed that creaks every time you move around on it then I would not recommend buying this. I have to buy a topper to make it decent at best. not to mention their delivery was atrocious.
This is not a great mattress at all! It does not provide the support that one needs. This mattress should be marketed for a camper trailer or something similar. This is not something you would want to sleep on long tern nor is it something you would want your children or guests to sleep on. I would return it but there is a $75 return fee - and the mattress is not worth it. Lessoned learned. Period.
Purchased for our son. He loves it!! He said his bed was like sleeping on a cloud!
I received my mattress a couple days ago. I ordered it on the 11th and it got here on the 14th. It feels nice and cool, however, I wouldn't recommend this mattress to side sleepers. It's more on the firmer side than I expected. other than that, l it's a great mattress.
It's nice to get a good quality item for a fair price!! Very comfortable, so happy with this mattress!! And got it fast and Free delivery....WOW... Thank you!!!!
This mattress is a perfect medium! I feel so happy and at peace when I lay on it. I feel back pain going away. This is definitely money well spent!
I bought this a week ago. The delivery was fast and easy, and the mattress was even better. I have always wanted a gel mattress and I finally found one in reach. Thanks Mattress Firm!
Very pleased with comfort and value! Better than many higher priced mattresses!
i got the 8 inch cool gel memory foem matters. it is quite nice and the delivery was timely and easy.
This mattress comes in 2 parts. 1 is a base mattress that is hard as a rock. The second part is a squishy gel memory foam topper that is squishy and soft. So when you lay down you think oh this is comfortable but then you hit the concrete mattress below and realize that joy was briefly experienced.
I was very happy with this mattress for the first 6 months. After that it started sagging and after only 1 year is very uncomfortable.
Bought this mattress December 2017 and hubby and I are going to throwit out. There's a huge dip in the middle of the mattress and we are a tall and lean couple, not overweight at all. Lately I've been waking up with severe lower body pain and he's been waking up with an achy back. You're literally trying to keep your biddy from rolling into the middle all night long, whether you realize it or not. In tired of g fighting with this mattress. It's affecting my quality of life and I curse the day that I bought it.
I reviewed bed in a box for weeks,, I have always been a innerspring buyer until the springs are gone,tried a pillow top and had major back pain. I debated cause I weigh 200 pounds and didn't think it would hold my weight,,and went to the store to lay on them, firm,med,plush and plush was off the list it's like a pillow, they told me to go for a hybrid 10-14 inches the higher the better,but my budget was under 500.00 and this med firm was 399.00 great deal,it feels and looks like it should be in the thousands, after the plastic was taken off it expanded in seconds with very little smell and I sprayed it with disinfectant from other reviews,,it was a site to see right out of the Jetsons!!!! I love love my new bed,, only one down side you can't sit on the edge of the bed it sink's!!! ,so I sit in a chair to put shoes on now!!!
Let me start by saying that my son is home from college and we needed another bed since his is up with him. Not wanting to spend too too much on another bed we went with this mattress and the metal frame so he can store under it. He's always had back/neck problems and who knew that he's had the best night's sleep ever on THIS inexpensive mattress! He said it's too comfortable and he doesn't want to get out of bed! Ok now the BAD- when I cut the plastic to release the mattress from the 'tube' they'd shrunk it to, it exploded knocking me back to the wall!! Just like that dough that comes out of a can! It HURT too! But I had to laugh because I've never seen a mattress shipped rolled up before and was very skeptical. I survived. I'd caution this company to put a WARNING on the package because a small child or pet could really be hurt when this thing explodes out of the packaging. Great Value that's for sure.
I've been sleeping on the new mattress I purchased from Mattress Firm for three weeks now, and I have to say, I am super happy with this buy. I had gone to a local store to inquire about it, and while the sales agent wasn't able to show me the mattress because it's only sold on the company's website, I was able to get a sense of what to expect in firmness from the comparable floor samples. A few weeks later I bought the mattress, and it arrived very quickly. I was shopping around a lot because I'm on a budget, and I'm so glad I came across this mattress. Even with a much bigger budget I would choose the same one, I literally haven't slept so soundly in years, and this mattress is the reason for that!
The mattress was hard at first, but after a few days it became comfortable and soft.
Bought new. Has warranty but stains void warranty. Have pictures upon delivery had speckle stains while still sealed in plastic but stains prevent exchange or refund. Isnt a horrible mattress but can still feel springs. Sleeps well with 3+ inch gel topper but that means mattress itself is lacking. 4 out of 10
Very happy with this purchase. Would definitely recommend.
I bought this mattress a month ago and I'm glad I did very comfortable reasonably priced I will be making a purchase from them again
There is no memory foam in that mattress what so ever and I’m so upset
This mattress has been Fabulous! Comfortable with the right amount of support!
I was having trouble finding a new bed that wouldn't give me pain in the upper back at night. I decided to try this one and I am glad I did. I get a very comfortable sleep every night. No more back problem when I wake up for me.
My husband and I were moving into our first house together after being long distance so we weren’t together to pick out a mattress. We went to stores separately and both agreed that the Hybrid mattresses were our favorite! But boy, did they get pricey. I did some exploring online and came across this one for an unbeatable price! We heard a lot of horror stories about buying mattresses online but we just said whatever because to us it was just a mattress. It was delivered quickly and rolled up like a foam mattress which we were not expecting and made us nervous that it was going to be too thin. After opening it and letting it expand- we were in heaven!!! This mattress is just the perfect amount of firmness and comfiness. I think we would have picked this one out had we seen it in person in the store! We’ve had it for about 3 weeks now and it’s still in the same shape it was when it got here (no dips). This was such a great find and for taking a chance on an online mattress we are so pleased and wake up every morning saying how good we slept!
I had been shopping on line checking prices & to see what I wanted, I went into a local mattress firm & the sales guy said I couldn't get the mattress I saw on line locally and that wouldn't even be able to buy the one I saw on line because they couldn't ship it because no store local carried it. That wasn't the case at all I do feel bad for the local retailers because they just cant compete with the online prices. I was a little nervous purchasing something on line that I hadn't tested or tried out, I did go into a few local mattress stores and laid on this same type of mattress and was able to decide that a hybrid mattress was the one for me. Price was great, shipping was free, the only downside was I had to assemble the box spring myself but it wasn't too bad.
Was skeptical about buying without trying first but purchased based on positive reviews. Owned for two months now and very satisfied.
I bought this mattress online..that part was easy and the price was great...however the mattress has already sunk leaving the sides ( about 8 inches from edge) higher than rest of mattress..I also rotate this mattress every couple of months...and I followed the receiving instructions...if you have back and neck issues as I do, this is not the mattress for you.
Purchased this mattress about 3 months ago in a California King and was hesitant before trying it out in stores, but I had nothing to worry about. The mattress is true to size, true to color and design and is so soft! I have gotten my best night's sleep on this mattress (so do my 2 German Shepherds). The only complaint I have is that because it arrives rolled up, the corners of the mattress have never fully expanded and feel like they sink in, for this reason only I have exchanging it for a new one in hopes that it will expand fully like the rest of the bed. Other then that I am extremely happy and would recommend this mattress to anyone. Not too firm, not too soft it's perfect! Fits me, my boyfriend and both of my German Shepherds and could probably fit a 3rd one :)
Well purchased about a month ago and was somewhat apprehensive since I had not had the opportunity to try it out, but boy I was so happy with my experience and I would definitely recommend this mattress sleeping is wounderful I love it
When I and my husband decided we had enough of our hand me down mattress, we went to the Mattress Firm store to try different beds before deciding on one. The clerk at the store was wonderful and helped us determine what kind of mattress suited us. We definitely wanted a hybrid, since it has memory foam on top for comfort and a coil mattress on the bottom for support. The ones in the store lean more towards their higher end mattresses and we knew we did not want to finance. I had read the reviews on this mattress prior to us going into the store and asked if they had it in store, which they did not. We decided to gamble it and bought this without laying on it first. I am so thankful every morning we did. It’s so comfortable and molds to your body, but still offers support. We have never slept better!!
Bought this matress in 2015 and it still feels fantastic on my back. I had initially tired it without box springs but it is much better with the box springs. I will buy it again when the time comes. Shipping was great.
I bought this mattress online and paid under $300.00 during a July 4th sale in 2016....online. I went to the brick-and-mortar stores and tested out mattresses, looked into the pricing, the finance options. And I settled on this one. Talk about a major score!!! I am beyond pleased with this mattress. I fall asleep pretty much immediately, since I'm not tossing around trying to get comfortable. Not the case with my old mattress-- which required a foam mattress topper from the first night I slept on it, until I bought this new one. ( It was under another name that started with "A"!at the website, but was told the Trinidad was the same model. I also did not know Hampton and Roades was Mattress Firm's "house " brand, until a sales associate at one of the stores told me). It arrived at my door, rolled up in a box, which to me was a bit concerning at first. But, boy was I wrong! I highly recommend this mattress!!!!!
Me and my husband bought this mattress in the summer of 2015. Still amazing to this day. He is around 185 lbs and im 125 lbs. Every guest we have had over have asked us what mattress we have, it is so comfy. We do not like to sink into out mattress, this is the perfect amount of firm-ness.
We just got this mattress and it has by far exceeded our expectations. Very comfortable.
TERRIBLE TERRIBLE TERRIBLE BED!!!DO NOT BUY THIS BED!!!This bed was decent for about the 4 months I had it and it started to sink in. I'm the only person who sleeps on it and I'm not a heavy person 165 lbs. There should be no reason for the bed to sink like it has. I followed the receiving instructions to a T. Do not buy this bed if you have any back or neck issues. I wish I could take this bed back and a get it refunded. This is a huge regret buying this bed. Nice price is the only good thing I can say on this but cheap price cheap quality. Don't buy this mattress!!
I bought this a little more than two years ago and was just remarked this morning, for the umpteenth time, how much I love the mattress. My husband and I are amazed that we found it online for such an affordable price. We rotate as directed (quarter-turn) semi-regularly and have never experienced divets or sunken spots. It's still firm enough for him but soft enough for me --sleeps like a dream.
I am buying a second set for when I go home to my parents !!! I love this mattress.
I never thought I would buy a mattress on-line, but I'm glad I trusted the reviews. I really like this mattress. I have a permanent neck injury from a car accident. I am finally sleeping through the night and waking up in the morning without pain.
We were looking to get rid of my close to 15 year mattress but we were tight on money. We looked into buying a mattress in other stores, but it was so expensive. I came home and found Mattress Firm and this bed, but I was weary to buy without trying first. Let me tell you, the saying you get what you pay for is wrong when it comes to this bed. I am so happy this worked out so well. It is comfy, it is supportive in all the right places but still hugs you like you want a mattress to. Overall I am thrilled with this product and will continue to buy this product in the future! If you feel cautious about buying this as I was, do it! I promise you that you wont regret it!
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.