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Hampton and Rhodes is a brand of mattress retailer Mattress Firm, which owns west coast mattress retailer Sleep Train. This mattress is their economical counterpart to the normal name brand mattresses that cost more. One of their more popular products is the 'Aruba' hybrid mattress that comes with 7 layers of cooling and comfort foam, and a second layer of pocketed springs with a 'sale' price point of $599. That said, where you get value, you don't get detailed information on where the mattress was made or the specifics of the material.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Hampton And Rhodes in this match up!
See Our Full Review of Hampton And Rhodes
Hampton And Rhodes: 7.8/10
Raymour And Flanigan: 7.4/10
Hampton And Rhodes: 7.7/10
Raymour And Flanigan: 7.4/10
Hampton And Rhodes: 8.1/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Hampton And Rhodes: 8.6/10
Raymour And Flanigan: 7.4/10
Hampton And Rhodes: $189-$699
Raymour And Flanigan: $219-$759
Hampton And Rhodes:
Get Yours Now
Raymour And Flanigan:
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Getting to the bottom of customer reviews can be a relief when digging through all the noise when shopping for a mattress. Sadly, customers don't always feel comfortable with these mattresses. Some have immediate comfort, but othere have complaints. There are more details below to study if you are considering buying.
Support isn't one and the same as firmness. Excellent support means having a mattress that cradles your hips and shoulders to align you back. Overall, these mattresses have some negative reviews when it comes to support. Most folks are comfortable with the support right after purchase, but some felt like they weren't supported as time went on.
For those that sit on the edge of their mattress in the morning, edge support is very important. These mattresses do a good job at edge support initially, but some found that it wasn't as supportive as they'd like
These mattresses may not last as long as you'd hope. Some reviewers have had complaints regarding durability and comfort over a short horizon. If you are larger or are looking for something supportive, one of these mattresses may provide initial comfort, but take a look at the reviews before buying.
Customer reviews are sometimes hard to make sense of -- especially with brands trying at all costs to protect their reputation. These mattresses, sadly, don't get the highest reception from sleepers. There are still folks that love their mattresses, but there are many others with complaints. Learn more below to understand the specifics.
These mattresses aren't ideal for everyone in terms of their support. Though there are those that like what these mattresses offer them, others have found these mattresses not to be comfortable. If you are looking at this brand, make sure to do additional research on how it will work for your body type before purchasing.
Edge support is definitely an important indicator to those with mobility concerns. Some folks, however, don't report it being as large of an issue for them. Edge support in these mattresses may not be excellent so make sure to do added research if it is important for you.
Sleepers note that durability is one of the most important factors to them. We all wish that our mattress would be just as comfortable a decade later as it was the first day. Sadly, not all sleepers agree that these mattresses are durable, and some have had issues with longevity after a short time. If you are looking to use one of these full time, do some research on the reviews and return policy before purchasing.
I bought this mattress about two weeks ago. I like to run, a lot, and my back was awfully sore. My doctor, Dr. Richard Nygaurd, recommended I get a new mattress. After careful consideration, I selecting this cooling memore foam mattress. It is literally amazing! I simply love it! Now, after my second night run, my back feels supported and happy! Four thumbs up!View More Reviews
Very good quality mattress. Better that I expected. Delivery was fast and fabulous. Great deal too. Very happy customer.
I have had this bed for almost a year and I can tell you with utmost certainty that although these prices are cheap it only reflects the condition of the bed. It has absolutely no padding, unless you want a bed that creaks every time you move around on it then I would not recommend buying this. I have to buy a topper to make it decent at best. not to mention their delivery was atrocious.
This is not a great mattress at all! It does not provide the support that one needs. This mattress should be marketed for a camper trailer or something similar. This is not something you would want to sleep on long tern nor is it something you would want your children or guests to sleep on. I would return it but there is a $75 return fee - and the mattress is not worth it. Lessoned learned. Period.
Purchased for our son. He loves it!! He said his bed was like sleeping on a cloud!
I received my mattress a couple days ago. I ordered it on the 11th and it got here on the 14th. It feels nice and cool, however, I wouldn't recommend this mattress to side sleepers. It's more on the firmer side than I expected. other than that, l it's a great mattress.
It's nice to get a good quality item for a fair price!! Very comfortable, so happy with this mattress!! And got it fast and Free delivery....WOW... Thank you!!!!
This mattress is a perfect medium! I feel so happy and at peace when I lay on it. I feel back pain going away. This is definitely money well spent!
I bought this a week ago. The delivery was fast and easy, and the mattress was even better. I have always wanted a gel mattress and I finally found one in reach. Thanks Mattress Firm!
Very pleased with comfort and value! Better than many higher priced mattresses!
i got the 8 inch cool gel memory foem matters. it is quite nice and the delivery was timely and easy.
This mattress comes in 2 parts. 1 is a base mattress that is hard as a rock. The second part is a squishy gel memory foam topper that is squishy and soft. So when you lay down you think oh this is comfortable but then you hit the concrete mattress below and realize that joy was briefly experienced.
I was very happy with this mattress for the first 6 months. After that it started sagging and after only 1 year is very uncomfortable.
Bought this mattress December 2017 and hubby and I are going to throwit out. There's a huge dip in the middle of the mattress and we are a tall and lean couple, not overweight at all. Lately I've been waking up with severe lower body pain and he's been waking up with an achy back. You're literally trying to keep your biddy from rolling into the middle all night long, whether you realize it or not. In tired of g fighting with this mattress. It's affecting my quality of life and I curse the day that I bought it.
I reviewed bed in a box for weeks,, I have always been a innerspring buyer until the springs are gone,tried a pillow top and had major back pain. I debated cause I weigh 200 pounds and didn't think it would hold my weight,,and went to the store to lay on them, firm,med,plush and plush was off the list it's like a pillow, they told me to go for a hybrid 10-14 inches the higher the better,but my budget was under 500.00 and this med firm was 399.00 great deal,it feels and looks like it should be in the thousands, after the plastic was taken off it expanded in seconds with very little smell and I sprayed it with disinfectant from other reviews,,it was a site to see right out of the Jetsons!!!! I love love my new bed,, only one down side you can't sit on the edge of the bed it sink's!!! ,so I sit in a chair to put shoes on now!!!
Let me start by saying that my son is home from college and we needed another bed since his is up with him. Not wanting to spend too too much on another bed we went with this mattress and the metal frame so he can store under it. He's always had back/neck problems and who knew that he's had the best night's sleep ever on THIS inexpensive mattress! He said it's too comfortable and he doesn't want to get out of bed! Ok now the BAD- when I cut the plastic to release the mattress from the 'tube' they'd shrunk it to, it exploded knocking me back to the wall!! Just like that dough that comes out of a can! It HURT too! But I had to laugh because I've never seen a mattress shipped rolled up before and was very skeptical. I survived. I'd caution this company to put a WARNING on the package because a small child or pet could really be hurt when this thing explodes out of the packaging. Great Value that's for sure.
I've been sleeping on the new mattress I purchased from Mattress Firm for three weeks now, and I have to say, I am super happy with this buy. I had gone to a local store to inquire about it, and while the sales agent wasn't able to show me the mattress because it's only sold on the company's website, I was able to get a sense of what to expect in firmness from the comparable floor samples. A few weeks later I bought the mattress, and it arrived very quickly. I was shopping around a lot because I'm on a budget, and I'm so glad I came across this mattress. Even with a much bigger budget I would choose the same one, I literally haven't slept so soundly in years, and this mattress is the reason for that!
The mattress was hard at first, but after a few days it became comfortable and soft.
Bought new. Has warranty but stains void warranty. Have pictures upon delivery had speckle stains while still sealed in plastic but stains prevent exchange or refund. Isnt a horrible mattress but can still feel springs. Sleeps well with 3+ inch gel topper but that means mattress itself is lacking. 4 out of 10
Very happy with this purchase. Would definitely recommend.
I bought this mattress a month ago and I'm glad I did very comfortable reasonably priced I will be making a purchase from them again
There is no memory foam in that mattress what so ever and I’m so upset
This mattress has been Fabulous! Comfortable with the right amount of support!
I was having trouble finding a new bed that wouldn't give me pain in the upper back at night. I decided to try this one and I am glad I did. I get a very comfortable sleep every night. No more back problem when I wake up for me.
My husband and I were moving into our first house together after being long distance so we weren’t together to pick out a mattress. We went to stores separately and both agreed that the Hybrid mattresses were our favorite! But boy, did they get pricey. I did some exploring online and came across this one for an unbeatable price! We heard a lot of horror stories about buying mattresses online but we just said whatever because to us it was just a mattress. It was delivered quickly and rolled up like a foam mattress which we were not expecting and made us nervous that it was going to be too thin. After opening it and letting it expand- we were in heaven!!! This mattress is just the perfect amount of firmness and comfiness. I think we would have picked this one out had we seen it in person in the store! We’ve had it for about 3 weeks now and it’s still in the same shape it was when it got here (no dips). This was such a great find and for taking a chance on an online mattress we are so pleased and wake up every morning saying how good we slept!
I had been shopping on line checking prices & to see what I wanted, I went into a local mattress firm & the sales guy said I couldn't get the mattress I saw on line locally and that wouldn't even be able to buy the one I saw on line because they couldn't ship it because no store local carried it. That wasn't the case at all I do feel bad for the local retailers because they just cant compete with the online prices. I was a little nervous purchasing something on line that I hadn't tested or tried out, I did go into a few local mattress stores and laid on this same type of mattress and was able to decide that a hybrid mattress was the one for me. Price was great, shipping was free, the only downside was I had to assemble the box spring myself but it wasn't too bad.
Was skeptical about buying without trying first but purchased based on positive reviews. Owned for two months now and very satisfied.
I bought this mattress online..that part was easy and the price was great...however the mattress has already sunk leaving the sides ( about 8 inches from edge) higher than rest of mattress..I also rotate this mattress every couple of months...and I followed the receiving instructions...if you have back and neck issues as I do, this is not the mattress for you.
Purchased this mattress about 3 months ago in a California King and was hesitant before trying it out in stores, but I had nothing to worry about. The mattress is true to size, true to color and design and is so soft! I have gotten my best night's sleep on this mattress (so do my 2 German Shepherds). The only complaint I have is that because it arrives rolled up, the corners of the mattress have never fully expanded and feel like they sink in, for this reason only I have exchanging it for a new one in hopes that it will expand fully like the rest of the bed. Other then that I am extremely happy and would recommend this mattress to anyone. Not too firm, not too soft it's perfect! Fits me, my boyfriend and both of my German Shepherds and could probably fit a 3rd one :)
Well purchased about a month ago and was somewhat apprehensive since I had not had the opportunity to try it out, but boy I was so happy with my experience and I would definitely recommend this mattress sleeping is wounderful I love it
When I and my husband decided we had enough of our hand me down mattress, we went to the Mattress Firm store to try different beds before deciding on one. The clerk at the store was wonderful and helped us determine what kind of mattress suited us. We definitely wanted a hybrid, since it has memory foam on top for comfort and a coil mattress on the bottom for support. The ones in the store lean more towards their higher end mattresses and we knew we did not want to finance. I had read the reviews on this mattress prior to us going into the store and asked if they had it in store, which they did not. We decided to gamble it and bought this without laying on it first. I am so thankful every morning we did. It’s so comfortable and molds to your body, but still offers support. We have never slept better!!
Bought this matress in 2015 and it still feels fantastic on my back. I had initially tired it without box springs but it is much better with the box springs. I will buy it again when the time comes. Shipping was great.
I bought this mattress online and paid under $300.00 during a July 4th sale in 2016....online. I went to the brick-and-mortar stores and tested out mattresses, looked into the pricing, the finance options. And I settled on this one. Talk about a major score!!! I am beyond pleased with this mattress. I fall asleep pretty much immediately, since I'm not tossing around trying to get comfortable. Not the case with my old mattress-- which required a foam mattress topper from the first night I slept on it, until I bought this new one. ( It was under another name that started with "A"!at the website, but was told the Trinidad was the same model. I also did not know Hampton and Roades was Mattress Firm's "house " brand, until a sales associate at one of the stores told me). It arrived at my door, rolled up in a box, which to me was a bit concerning at first. But, boy was I wrong! I highly recommend this mattress!!!!!
Me and my husband bought this mattress in the summer of 2015. Still amazing to this day. He is around 185 lbs and im 125 lbs. Every guest we have had over have asked us what mattress we have, it is so comfy. We do not like to sink into out mattress, this is the perfect amount of firm-ness.
We just got this mattress and it has by far exceeded our expectations. Very comfortable.
TERRIBLE TERRIBLE TERRIBLE BED!!!DO NOT BUY THIS BED!!!This bed was decent for about the 4 months I had it and it started to sink in. I'm the only person who sleeps on it and I'm not a heavy person 165 lbs. There should be no reason for the bed to sink like it has. I followed the receiving instructions to a T. Do not buy this bed if you have any back or neck issues. I wish I could take this bed back and a get it refunded. This is a huge regret buying this bed. Nice price is the only good thing I can say on this but cheap price cheap quality. Don't buy this mattress!!
I bought this a little more than two years ago and was just remarked this morning, for the umpteenth time, how much I love the mattress. My husband and I are amazed that we found it online for such an affordable price. We rotate as directed (quarter-turn) semi-regularly and have never experienced divets or sunken spots. It's still firm enough for him but soft enough for me --sleeps like a dream.
I am buying a second set for when I go home to my parents !!! I love this mattress.
I never thought I would buy a mattress on-line, but I'm glad I trusted the reviews. I really like this mattress. I have a permanent neck injury from a car accident. I am finally sleeping through the night and waking up in the morning without pain.
We were looking to get rid of my close to 15 year mattress but we were tight on money. We looked into buying a mattress in other stores, but it was so expensive. I came home and found Mattress Firm and this bed, but I was weary to buy without trying first. Let me tell you, the saying you get what you pay for is wrong when it comes to this bed. I am so happy this worked out so well. It is comfy, it is supportive in all the right places but still hugs you like you want a mattress to. Overall I am thrilled with this product and will continue to buy this product in the future! If you feel cautious about buying this as I was, do it! I promise you that you wont regret it!
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.