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Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Winkbeds started as a factory-direct luxury hybrid mattress brand competing with the luxury showroom market. With years of innovation, they have grown their offerings to include both a luxury-style all-foam and latex hybrid mattress in addition to their classic hybrid. With both reviewers and customers appreciating the quality of their mattresses for the price and reporting great customer service experiences, Winkbeds is a top brand to consider on your mattress search.
Based on our aggregated reviews and our scoring method, we recommend Winkbeds in this match up!
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With good data from sleepers, you can discover which mattress is best for you. However, it can get daunting after looking for reviews from many different products. These mattresses are given mixed reviews by customers. Some customers are very pleased with their decision, but others are not so much.
These mattresses offer above average supportiveness, which is what you want when you've been sleeping on a sagging mattress from the past few months. However, some have had issues with support long term, so make sure to do some extra research on the firmness and whether it will work on your body.
Edge support is a mesaure of the supportiveness along the sides of the mattress. These mattresses have good resistance, but some folks may experience less edge support over time.
Mattresses that are durable will stay cozy at least 7 - 12 years based on the materials. Foam mattresses are generally not as durable, while mattresses with springs last longer if they are well made. That said, mattresses that don't have good durability will start sagging much quicker no matter the materials. These mattresses have mixed feelings from customers. Some find them to be fine when it comes to durability, but others have had issues.
Shopping for a new mattress is hard, which is why finding a brand with good customer satisfaction is a great starting point to finding if a mattress will work for you. Customers give these mattresses very high marks versus competitors. Take a look at the reviews and specifics of the mattress to learn if it will work for you specifically.
These mattresses do well overall in the industry when it comes to support. They offer a more resilient sleeping surface to align the spine and customers feel comfortable while cradled by these mattresses. Reviewers report that these mattresses are supportive on the surface layer and and talk about good initial performance while sleeping.
Edge support is an important detail when you are sitting on the side of your bed and are looking for even support. These mattresses do a good job providing edge support for sleepers.
Bowling Ball & Density Tests
A bowling ball mattress test is a good way of measuring firmness and support. Customers report that these mattresses are evenly supportive throughout.
It's difficult to find products that last a long time these days. Brands, for the most part, rather go after the money than make something that can never ever break. However, there are still pack leaders out there. These mattresses, for example, get high marks from customers on quality and durability. Most customers will find that they will last between 7 - 12 years, though those who are heavier may find that they break down faster.
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We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
Our son and daughter-in-law recommended Wink. We find the mattress to offer us great firm support for aging backs. Delivery was a breeze. Don’t think you will be moving this mattress around, as it is very heavy.View More Reviews
My old mattress had given up on me. I woke up with a backache every day. After much research, I decided to try the Wink Bed. Really glad that I did... After one night, my back was feeling better and now, after a few weeks, it is gone and I am back to normal. This is one of the better decisions that I have made recently. Thanks!
I’d die happy because I slept on my extra firm wink bed :)
The mattress is super comfortable. However, want to note a few issues. The delivery people almost could not get the king mattress up my stairs because of the thickness. I have a 90-degree angle on my stairs and that was the problem. Also, it rubbed the ceiling. No damage, just a few scuffs on the wall. Second problem is the weight of the mattress. Very heavy. I'm 70yo and am having issues changing the sheets on the bed. I don't use a boxsprings, Instead I have a 4-sided bed frame that contains the bed. Can't use the mattress lifter item sold on Amazon and elsewhere. It only works with a boxsprings. There are no handles on the side of the mattress, so cannot lift it. Handles would have been nice maybe. Rotating the mattress is impossible unless I get friends in my house to help. I'm open to any tips on making the bed or rotating the mattress. Love the comfort of the mattress...just wish I didn't have the problems. BTW, can't use a boxsprings if I bought one. Too rigid and big to go up my stairs.
Bed is very comfortable and service was excellent. Definitely will buy again when I need another mattress.
I'm really pleased with the bed so far, it has just enough firmness, quishiness and bounce! Construction seems very sounds and the delivery process was seamless. As skeptical as I was about ordering a mattress online, I'm glad I did. I would totally recommend this bed to others.
This was our very first online purchase of a mattress. We spent considerable time researching exactly what we needed/wanted and decided on a Wink Bed. What a great decision. I had considerable back pain from our older mattress but after a few sleeps I had no pain. Our first few sleeps took some getting used to ... we purchased the Luxury Firm and it is a firm but just the right firmness. I would definitely recommend WinkBed. Should you prefer something not as firm there is a softer option!
This mattress is everything they say it is. It supports and it's extremely comfortable. We especially like the edge support. We replaced a tempurpedic mattress that we paid almost three times as much for and this mattress is much more comfortable.
I had been sleeping on a waterbed for past 40 years. My back wasn’t enjoying it anymore so I started researching mattress options and reviews. I found Wink Beds and thought it offered me a high quality product at a value price. My wife was still comfortable on the waterbed, so we decided on the Soft Plush as a compromise. Delivery went very well and involved 3rd floor condo. Mattress was much firmer than expected. My back was comfortable with more support, but it didn’t have the plush feel I had hoped for with Soft. We slept on for a month and was still too firm for my wife. I contacted Wink Beds regarding my concern and options. They suggested a mattress topper and offered to ship one out free of charge. We have been sleeping with topper now for a week and it has come closer to the softer, but supportive feel I was looking for. I’m happy, comfortable and getting a good night sleep with no aches or pains anymore. I would definitely recommend a Win Bed, but only if you are looking for a medium to firm mattress.
Very good bed. High quality. We checked out many,many beds and determined this was best for us. Figured we saved close to $1000.00 compared to brick and mortar store. In addition if you don't like bed you can return it to Wink within 100 days. With store bought you can only exchange in store which begs the question if you couldn't find what worked the first time what do you expect to find the second time there.
I am highly statisfied with the service and quality of my mattress and box spring.
Thanks to numerous reviews and the ability return the mattress, I chose to buy a Winkbed. I am so happy I did. The process was easy. The bed is so comfortable and I am sleeping better. Kudos to the Winkbed folks!
Returned our Saatva after 2 months due to the feeling like you were going to roll off. This new Winkbed is very comfortable and has great edge support. Ordering and delivery was flawless.
The order, delivery and personal service/attention are 5 stars. It's hard to determine a mattress by description only. It is good but I wonder if the firmest option would have been a better choice for back support.
love this bed!
We have been looking & comparing mattresses for a year & decided on the WinkBed...glad we did. The reviews were great, the price was right & we liked the try it if you don't like we will come & get it at no cost to you return policy. The first mattress we rec'd had a highly noticeable manufacturer's defect & they immediately replaced it for a perfect WinkBed mattress. The mattress is comfortable for a side sleeper (like me) or a back sleeper (my spouse). My hips used to go numb on our old mattress & I was constantly waking up changing sleeping positions - not so on our WinkBed mattress. I can sleep on the same side all night long with no problems. We love it.
We have so been enjoying our new mattress. It’s the best of both worlds- coils below and memory foam above.
We purchased the firmer option knowing we like firm beds. We like it a lot. It is firm but still soft, and no sinking, which is what I really don't like. Delivery was easy (for us)--the delivery men got it up to our third floor bedroom up twisting stairs! Awesome job on that. Would recommend to others.
I really like the mattress. My only reason for not giving 5 stars is because within 3 weeks the mattress started to yellow. Super comfortable, matress, great price Just one issue.
What a difference your mattress has made. I now sleep so much better and through the night too. Thanks WinkBeds.
The moment I lay down in my Winkbed I am instantly relaxed. I can count on falling asleep quickly and waking up in the morning without any aches or pains (something that I couldn't say with my last mattress.) I love the mattress depth and the overall feel (soft enough its comfortable but firm enough to be supported.) I am a side sleeper and I haven't had any shoulder pains from excessive pressure either. This is also a good bed for couples... no more rolling to the center of the mattress!
My wife and I have been very pleased with the mattress. Keep up the great work.
Love my new WinkBed! Just the right amount of support. I have had it now for a couples of months and my night time back aches from my old bed are a thing of the past.
Understand correlation does not indicate causation BUT for the several months before receiving my Wink mattress I was dealing with some nasty lower back pain. Been sleeping on my new Wink for about a month and the pain has diminished to the point where most days there is none. A plus is that the mattress is super comfortable.
Took a leap of faith to order this bed online without testing it. After 1 month find the winkbed very comfy. Great edge firmness. I sleep on my side and my wife sleeps on her back. Both of us get a very comfortable sleep.
our comments are directed to the box spring we purchased along with the mattress. First the was/is a small hole in the fabric of one of the box springs on the side about the size of a quarter. Also the box spring is slightly larger than the mattress. The mattress does not fit squarely on the box springs. John Howell
very comfortable. I have a bad back and your bed allows me to get a good night's sleep. Thanks!
I am so pleased with my WinkBed experience and the quality of my mattress! I wanted coils and firmness and quality fabric and a consistent sleep experience - no rolling into a crevasse in the middle of the mattress and you provided all three! It was wonderful to get exactly what was advertised and tonso at a very reasonable price point.
I think its good. I seem to be sleeping fine. Probably need longer to determine for sure. Delivery was great.
Super comfortable mattress! I'm a side sleeper and this mattress is the best I've ever slept on. Love it!
Wonderful bed that gives both of us a great night's sleep.
Really enjoying our new WinkBed mattress. Very comfortable to sleep on...about my only complaint is how heavy it is when I'm trying to make the bed and lift the mattress to get the sheets/blankets tucked in under it. But, otherwise, very happy!
The firmer bed is fantastic ... just the right amount of soft on top of great firm support. We love it!
We purchased the luxury firm mattress, and we couldn't be happier. I have had back problems since I was a teen, and I wake up pain free each morning.
Best mattress we have had.
Love my wink bed. A tad bid higher than I expected. But thats okay...
Great Customer Service. Love our luxury firm Wink Bed queen mattress.
We went for the firm mattress and LOVE it. The guide was really helpful- go with firm if you like to feel “on top” of your bed not “in” your bed. The quality is really good, clean white and sturdy. Highly recommend the delivery with set-up as this mattress is WAY heavier than most inner-spring mattresses! Enjoy and Thank You Wink!
We had tried a foam only mattress from another online company and it wasn't a good fit for us. We looked into hybrid foam and coil options and landed on Wink. We have been really happy with our purchase and have adjusted quickly to comfortably sleeping on our Wink bed. We never achieved this sleeping comfort level with our previous foam mattress purchase even after 80 days and had to return. Glad to have found Wink!
Great bed Firm support yet comfortable.