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Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Tuft and Needle made a big splash in the mattress industry when it offered one of the lowest cost all-foam mattresses in a box directly to customers. As one of the earliest players in the mattress-in-a-box space, they've elaborated on their initial concept with two more innovative designs: The Mint and The Hybrid, which provide high quality, superbly pressure-relieving offerings. With their three mattresses and 100,000s of positive reviews, customers have spoken in approval of T&N.
Based on our aggregated reviews and our scoring method, we recommend Tuft And Needle in this match up!
See Our Full Review of Tuft And Needle
Tuft And Needle: 9.4/10
Tuft And Needle: 9.5/10
Tuft And Needle: 9.4/10
No Back Pain:
Tuft And Needle: 9.3/10
Tuft And Needle: $350-$1570
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Tuft And Needle:
Get $175 Off Mint or Hybrid
Getting to the bottom of customer satisfaction can help you distill the right choices for your next bed. Overall, sleepers feel 'hot and cold' about these mattresses. Some reported deep sleep and good comfort, but others reported discomfort and couldn't get to sleep with these mattresses. Read on to figure out if they will work for you.
Mattress support can be the life changing difference you need to have a refreshing night sleep. Over the first few months of use, these mattresses have high marks for support, but some had complaints about the support over the long term. Do some additional research on the mattress to make sure it fits your body type.
Most folks find edge support to be an important deciding factor on the feel of a mattress. Most folks find that these mattresses have okay edge support, but some may experience the edges to dip more over the long term.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of these mattresses, supportiveness for these mattresses is fairly even. However, there are some folks that have experienced issues with support over time.
If a brand invests in good materials, design, and quality control, durability should follow. Those that don't put a focus on these things may have some complaints from sleepers. Unfortunately, these mattresses get mixed reviews from customers on durability. Some have reported finding a good night's sleep, but others have complaints about discomfort over a short time. Make sure to take a look at the reviews before buying.
Figuring out the takeaways from customers can be a great eye-opener for shoppers. Customers, sadly, don't always have positive remarks about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are considering buying, there are more details about mattress specifics below.
A supportive mattress isn't always a very firm mattress. Good support means that it lines up your back and spine -- leading to a healthier night sleep. Sadly, not everyone thinks these mattresses are truly supportive. Most customers are comfortable with the support right after purchase, but some customers didn't feel supported well over time.
For those that need to sit on the edge of their bed or roll to the side, even edge support is very important. For most, these mattresses do a fine job with edge support at the beginning, but some found it didn't last as well as they would have hoped.
Having a mattress that lasts is important to all of us, but some brands are not as focused on it as they should be. The nice thing is that these mattresses are better than average when it comes to durability. Most folks will continue to be happy about their mattress after 5 years, but some heavier folks may see their mattress degrade faster.
Get an Instant Discount for Tuft And Needle: Get $175 Off Mint or Hybrid
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
The upgrades to the Mint mattress addresses the few weaknesses of the standard T and N mattress. We have been extremely satisfied with both of them and have begun giving them to our kidsView More Reviews
The comfort! I’m obsessed with my queen bed. I no longer have to try to fall asleep-it’s effortless!
The ease of setup.
It's a very comfortable mattress. Soft with nice support.
The original mattress we purchased has exceeded my expectations. I have owned a big name foam matress before for twice the price. This matress meets and or exceeds that. Its nice to be sleeping well again. Easy to unbox, easy to sleep. Thank you!
Quality and comfort. They made a mattress that’s for the consumer at an affordable price. Best nights sleep I’ve had in along time!
Great product, fast delivery, easy purchase process.
The mattress is very comfortable. However the mattress protector makes it seem more stiff and the jersey sheet son top of the protector makes that feel just as rough
Offer firmer mattress option. Bring down prices of accessories like sheets and pillows.
They are all great quality- from the mattresses to the sheets. I also love the simplicity of the product offerings. No one needs hundreds of options, just a few really great ones.
The 100 day free trial and the comfy but firm support and breathability of the mattress.
I just rarely recommend things. If it comes up, I will. The mattress is splendid.
Comfort, quality and price are exceptional.
Great price and so comfortable
It’s neat and new!
Easy to order, fast delivery, easy to set up, well-priced, well rated by Consumer Reports (particularly like the top rating for long-term wear); but the best part is both my husband and I find it very comfortable. It feels firm, but is comfortable and there are no body stress points. A winner.
I’ve had back pain ever since I got the OG mattress.
It is just perfect. A good smooth, comfy but firm sleep. The mattress also stays cool. It is definitely just as good, probably better, than my old tempur pedic set. I am very happy with it. I initially had my reservations and thought I should get another tempur pedic set, even though the cost was so much greater. So glad I took a chance.
Very comfortable and able to be assembled easily.
Ease of ordering, delivery and set up. Quality mattress. Love it.
I have already great products. I personally went from purple to tuft and needles
Unrolled into its seemingly full size immediately. All well wrapped to arrive pristine. A good night's sleep was available same day.
The comfort level is amazing. My sleep has been great. It feels soft and firm all at once. I am a side sleeper and it has made a huge difference for my hips. I have talked a coworker into buying one and my dad and stepmom. Plus I am buying one for my daughter!
Just the right amount of softness and support.
Excellent quality with a great price. Free shipping and easy set up.
mattress quality is great.
The mattress was great from night 1!
Everything. It takes a little to get use to the change but after that it is awesome
Incredibly well packaged and presented, very easy to assemble frame and support and best of all...the Mint was super comfortable from Day 1!
The mattress is very comfortable and the foundation was easy to set up...
Comfortable mattress. Getting in an out of bed with no noise, quiet mattress. Doesn't hurt side sleepers in the hips and shoulders.
The products are wonderful, it's the customer service that brings it all together and makes it special. As someone who is autistic and can get very easily overwhelmed the attention to care made such a difference for me.
Excellence quality, fast delivery, great engineering of the mattress and platform, easy setup, attractive fabric covering, very comfortable.
I am warmer than I thought I would be sleeping on the mattress. I also have a slight issue with feeling 'stuck' in a position. The height of the bed is also a bit too much, though I suppose it is more like the industry standard than what I had before. It is just that it barely fits in our bed frame, and if we had not bought the support box, it definitely would not have fit in our frame; we would have had to buy a new frame.
Comfort and price