Hästens vs. Tempurpedic

Hästens's Owner Satisfaction

Hästens's Supportiveness

Hästens's Durability

Tempurpedic's Owner Satisfaction

Tempurpedic's Supportiveness

Tempurpedic's Durability

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Browse Hästens Customer Reviews

We worked with Barbro Sjötun

We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.

We worked with Saroya Garcia

We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!

Barbro is a mattress expert

Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.

I have been shopping for mattres

I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.

After being discouraged

After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.

This is a review for treatment

This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.

Worst value ever!

Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!

Wow, the men working here

Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.

I bought my Hastens bed

I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.

Despite the high price

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

After spending so much on a mattress

After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.

We purchased a bed from Hastens about a year ago

We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.

I originally bought three Hasten beds

I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.

I never thought about beds

I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!

The best bed in the world

The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.

First things first

First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.

I came to Hastens West Hollywood

I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!

This store would be a great place to hang out

This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!

Terrible Customer Service

I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.

Sleep like a Baby

OK everyone here is the bottom line, the Hastens bed my wife and I bought is fantastic. You flip the horsehair topper and its like a new bed. We do this 4 times a year. In the beginning for a few years Hastens service team came out and flipped it for us but now we watched them and know what to do ourselves. We have been sleeping on this bed for about 15 years now, still amazing. We just ordered new comforters and sheets in different colour squares. Im not a fan of too many products but these beds are worth the bang for your buck. A big shout out to all the guys and gals at Hastens in the Los Angeles store, sleep on ! How cool would it be if they would start making beds in Trojan colours. Fight On !

This company...

We purchased Hasten bed this year. It’s not comfortable. We wrote emails to the company which promised to send bed doctors twice a year and provide 25yr warranty. But they don’t even reply. When I check online, I realized there is no customer support info for my location. Don’t buy!!!

Browse Tempurpedic Customer Reviews

Heaven

Because my back is full of rods nuts and bolts, finding the right mattress wasn't looking like it was possible until I tried my Tempur-Pedic breeze. When your in pain, you tend to feel hot. Not only is this bed comfortable, I can always find that cool spot that helps with the pain. I had another adjustable bed, it was great, but after 15 years, it was time to replace it. I used to have to sleep with a pillow under my knees, no more. Whatever Tempur-Pedic has done, they've done it right. I'm grateful, I'm sleeping and wake up rested. Thank you

Most comfortable and cool of the tempur-pedic

We previous had the Tempur-pedic rhapsody which we loved but. The new temper breeze is firmer and much cooler than the old version. We absolutely love it! No more back pain!

Disappointing

We are very disappointed with the comfort of our new bed. I believe that our old mattress was more comfortable.

Never will own anything else

We were hooked on tempur pedic from the first time!! Worth every penny, no other mattress will be in our home!!❤❤❤

JURY IS STILL OUT

While the bed definitely has helped with significantly reducing pain from my long standing back issues, it sleeps quite hot despite the fact I am using a Tempur Pedic mattress cover and sheets. It has also resulted in some shoulder and neck pain. I will give it a few more weeks.

Best Purchase ever !

I has owned a memory Foam temperpedic for 12 years This new Breeze Firm mattress compares to NONE ! I've ever tried ! It's not too firm it moves with you It's most comfortable mattress I have ever tried , and in almost month since purchase I have Better sleep , cooling affect has been excellent! Never feeling too warm ! The Firm is exactly what I needed and wanted ! Perfect Fit ! I also bought the cooling pillow ! It's remarkable ! I am so happy I splurged on myself and got both of these .. no more dips from the old mattress ! No more hot , mattress or pillow ! I have severe lumbar stenosis and My back has Actually stopped burning &aching ! I couldn't be more comfortable!

Comfortable from day 1

This is by far the best mattress I have ever slept on. No getting used to. It was comfortable from day one. I slept like a baby, something I have not experienced in a long time. The Pro-Breeze medium hybrid was the perfect choice for me. I have degenerative joint disease and recently had TKR surgery. I should have gotten one of these a long time ago. I highly recommend this mattress. I am also very happy with the service I received from mattress specialist Philip at the Carle Place NY store. He was very knowledgeable, patient and professional. Great shopping experience. Thanks Philip!

Wonderful mattress

We have had the queen size tempur-breeze pro hybrid for about 1 month and are very pleased with it. My wife was waking up with back pain and me with hip pain from our 15 year old firm inner spring mattress. The temple-breeze memory foam adjusts perfectly to our bodies. We are both side sleepers. We did not need a break in period and there was no odor, as others have complained about. The cooling aspect of the mattress is very unique from other memory foam mattresses and really does seem to draw the heat away from you body and keep the temperature cool. I do recommend if at all possible to buy from a tempurpedic store. The sales people are very knowledgeable and will recommend the best mattress for your sleeping position. They also have a much bigger selection to try out than other stores. When we purchased there was a President's Day sale and we saved $500 plus got a $300 credit we used against the cost of pillows and a mattress cover. The mattress was still expensive but when you consider how long you use one it is well worth the cost. I now look forward to a good night's sleep.

Awesome mattress and sheets

Love this mattress, we sleep much better and the sheets are a wonderful feet and soft like silk.

better sleep

our first tempur-pedic lasted for 17 yrs, great bed, made a mistake and went with a number bed on the next one. my wife and I hated if for 4 long yrs. now we have went back to a tempur-pedic and we love going to bed everyday now. lesson learned tempur-pedics' from now on.

Get LuxeBreeze not ProBreeze

ProBreeze was too hot aftt ty we about 1 hour. Exchanged it for LuxeBreeze 8•

Very Disappointed - Hot and uncomfortable

Wake up feeling like we slept on the floor. It's cool to the touch when you first lay down, but in the middle of the night it's hot just like all beds. Very disappointed that we spent twice as much for a regular mattress and it is so uncomfortable. Return policy is not customer friendly!

Awesome!

Went from a 7 yr old Serta I comfort to a tempur-pedic luxebreeze soft, and Wow what a difference, we absolutely love our bed. It has been so comfortable since day one.

Quality

A little hard getting used to, but am liking it better now and have been sleeping well. Think I'm going to like it.

My mattress is so comfortable

My mattress keeps me cooler just as instructed. The mattress is very comfortable

We love it!!!

We bought the bed when we moved to our new home, love it!!! My husband is able to sleep all night for the first time in months, and I love the feeling of the mattress meeting your body when you move!

Finally a bed that does what it promises!

Absolutely love my new mattress! We can move without pain or disturbing eachother, its completely silent. We sleep longer and awake refreshed. It truly has been a wonderful experience.

Comfort

This has been amazing from the start!!! Better nights rest equals better quality of life!!!

the most uncomfortable mattress Ive ever owned

I have had more back pain, cricks, and chiropractor visits since owning this mattress. Waste of money. You need support and this mattress does not do it. Take it from this doctor, this mattress is all hype.

Best night sleep ever

Simply the best night sleep I have ever had. I have not had such a deep sleep in such a long time. It truly is like sleeping on a cloud. I also got the the cloud pillow and no more stiff neck. The best investment. I got my queen size tempur breeze lux soft with adjustable frame October 2019 and have been sleeping better. Make the investment you will thank yourself many times over!! Do it now!

The cooling is amazing!

The mattress is unbelievably comfortable, but living in hot weather it is the cooling that has been a game changer for us. It has allowed us to get a much better night's sleep!

Hate this mattress

Hurts my shoulders. Nothing like the store sample, which was comfortable. Hate it!!!! Can't say "hate it" enough.

New purchase less than 3 days and It's okay

Bought for the cooling feature. Luxe Breeze soft- After applying the Tempur Mattress cover and a very thin sheet, the cooling is gone. I have slept for 2 days in this bed which is the most expensive mattress for a full king(no split) and I have woke up sweating throughout the night. I also have figured out that if the room is cool then there is no soft conforming of your body. You must have a warm room to make the mattress even barely soft. I purchased this because I am a hot sleeper and to take these night sweats away by at least 50%, so far I can't justify the money I've spent. I called the manufacturer and they advised that I must use a protector cover on the bed to protect my warranty but if I can't feel any cooler after applying the cover and a sheet then why should I keep this bed. I will update before the sleep trial to see if my thought has changed. The adjustable option is awesome, no so much so far on the mattress keeping me 8 degrees cooler.

Highly Satisfied

My wife and I knew that the Tempur-Pedic ProBreeze was the mattress that we were going to purchase from the moment that we laid on it. It's cool to the touch and provides comfortable support.

The best mattress I've ever owned

For the first few nights, I needed to adjust to the firmness, but now, I literally can't wait to get home from work, eat dinner, and get in that bed. The adjustable base makes it so comfortable to watch TV, and I've never slept better. Those little aches and pains that you wake up with are gone with this mattress. You may not even realize that you have these little pains, until you start sleeping on a TempurPedic. Within a week, you'll see a difference in how you feel in the morning. I love my bed. Thank you, TempurPedic!

Best bed ever. Like sleeping on a cloud

Firm, cool, perfect sleep regardless of the position. It's really a good night's rest

Finally found the perfect bed for me.

I'm 5' 11'' and 170lbs. This bed sleeps great on my stomach, back and side. I'm primarily a side sleeper and wake up much less and do not feel the need to toss and turn to relieve pressure points. I previously was trialing a 6k Intellibed that couldn't even come close to the support and pressure relief that this offers. Also, a little tip, I use a really low profile pillow on this because it allows my shoulders to get into the mattress more and align my spine better. My wife has the all foam version but I like the added support that the pocket coil system provides. I've watched and read so many different mattress reviews, and know more about mattresses than any regular person should. I can finally be done with that - this mattress is a keeper.

Best money we've ever spent!

For years my husband and I have both suffered from back pain and rarely are able to sleep through the night because of that pain. Since we got our new beds (we got two Twin XL's and separate adjustable bases), my husband, for the first time since I've known him, has slept LONGER than I have! He will sleep through my alarm and will sleep until after 7 am! For an army man and 1st shift worker, this is huge. We are both finally able to find comfort and sleep well. Additionally, we are both very warm sleepers and while it hasn't made a huge difference, this mattress is absolutely cooler than any other one we've ever owned. Every night since we've gotten our new beds, I've looked at him and said, "I LOVE THIS BED". I know the price can be intimidating, however, it is 100% worth it! If you are looking for comfort, Temper-Pedic is the way to go. Bite the bullet and spend the money. I promise, you will not regret it.

Best purchase

We were told it would take 120 days until it contoured to our bodies completely. It was a little strange the first few nights but it's been over a month now and I am starting to tell how much more better sleep I am getting, my body feels rested and not as sore, and I really love how much the bed doesn't shake my husband when I jump into bed! The only thing I do not care for is the protective cover for the mattress it came with. It feels like I am lying on paper. I finally took it off and it feels better without it. I also wish it came with king size pillows too.

Love it!!

This is our second Tempur-Pedic. Our first one lasted eight years, and they stood behind their full guarantee. We got another a Tempur-Pedic because we so enjoyed the first one. This one seems even better! Great company, great bed, and a good night of sleep!

Sleep

Love it. Sleep better from day 1.

Quality Sleep With Plush, Cool, Even Support

Purchasing a Tempur-Pedic mattress product was always in mind when a mattress replacement was due after my first experience on a Tempur-Pedic during a business conference hotel stay. We are extremely pleased with the cool, plush, even support of the LuxBreeze Soft mattress provides.

Not transformative for me

Although it is a little more comfortable than my previous mattress, I certainly do not find it a "transformative" or life-changing experience. I am two months into my 90 day trial and I am still considering returning it. I have wanted a Tempur-pedic bed for many years but could not afford it. so when I finally decided to take the plunge and spend the money, I was very excited to own one. However, in the end I am rather disappointed in the product.

Very comfortable

I love the adjustable head and foot sections.

Return Buyer.

We owned our first Tempur- Pedic bed for 15years. When it was time to get a new matters we recycled our old CA. King to a family in need. We then went out and bought a new XL Twin Split with adjustable base. This is a little slice of heaven after a long day. We can relax and unwind. The adjustable base is worth every penny. Some days I use it as a lounger just to relax. I'm not a huge fan of the message feature but the grand kids think it's cool.

A little bit of heaven!

I love this mattress. The comfort is out of this world. Well worth the price.

Great bed

We went from a soft bed to this I was like what did we do. We were like this thing is a brick. But after a few days it began to give for a great nights sleep. I am a big guy with 7 ruptured disc in my back and neck and usually toss and turn every 30 minutes at night and am now just turning 2 times a night and am sleeping great. I love the bed. Just give it a little while to break in.

Soft luxe breeze

First I purchased the firm option but found it way too firm woke up with body aches so I changed it to soft. What a difference ! I like a soft bed i upgraded from a icomfort savant medium . So glad I did

Probreeze bed and pillow

The bed is very comfortable and gives very good support. However, the pro breeze pillow is much too thick and was a total waste of money.

Our 5 year search is over.... Perfect Sleep is here!

For a little background, over the last 5 years, my wife and I have slept on virtually every high profile bed in a box out there. Casper, Purple, Helix, Yogabed, etc. We even bought an Intellibed. But we were unhappy with all of them. It's a bit embarrassing to admit, but we were sleeping on those because our previous Tempurpedic Rhapsody model began to break down after 7.5 years of loyal service. We left it at our old home which become a rental unit that was converted into a furnished rental. We thought we might try to replace it with a less expensive option like the ones listed above. Long story short, that was a terrible idea!!! We have been sleeping on our LUXEbreeze 8F cooler mattress for a month or two at this point and we both wonder what the heck is wrong with us that we didn't do this years ago! The Ergo adjustable base combined with our new mattress is just perfect. This is also the first time we've done the split King so we could each be in a different position and it was the perfect choice. She's 110lbs and I'm 200lbs so we have very different needs but this bed serves us both perfectly. I probably sound like a paid advertiser at this point, haha, but I assure you I am not. I'm simply a thoroughly satisfied customer who spent 7 years in the desert and rediscovered paradise, haha! It's certainly not the least expensive mattress out there, but it's undoubtedly the best.