Hästens's Owner Satisfaction

Hästens's Supportiveness

Hästens's Durability

Qomfort's Owner Satisfaction

Qomfort's Supportiveness

Qomfort's Durability

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Browse Hästens Customer Reviews

We worked with Barbro Sjötun

We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.

We worked with Saroya Garcia

We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!

Barbro is a mattress expert

Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.

I have been shopping for mattres

I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.

After being discouraged

After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.

This is a review for treatment

This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.

Worst value ever!

Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!

Wow, the men working here

Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.

I bought my Hastens bed

I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.

Despite the high price

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

After spending so much on a mattress

After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.

We purchased a bed from Hastens about a year ago

We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.

I originally bought three Hasten beds

I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.

I never thought about beds

I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!

The best bed in the world

The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.

First things first

First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.

I came to Hastens West Hollywood

I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!

This store would be a great place to hang out

This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!

Terrible Customer Service

I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.

Browse Qomfort Customer Reviews

My daughter tkinks this mattress - Martin S.

My daughter tkinks this mattress is the best she's ever had . She's 19yrs old ...

Awsome matress - James F.

I wake up totally refreshed WITHOUT back pain.

This mattress, not bad~ I like it - Malcolm G.

I seldom leave reviews, but I was really happy with the customer service. They actually spent a quality time to talk to me almost 35 min to help me with the purchasing process. This mattress brand is new, but I believe they will get famous one day! Comfortable & Quality guaranteed just like their name Qomfort!

great mattress - Jian X.

This is the best mattress ever!

right firmness - Nick M.

Just the right firmness that I'm looking for! Solid choice for myself!

Loved it - Shirley H.

best mattress you can find for this price. Shipping was fast too.

my back is better - laura C.

My back doesn't feel pain after using Qomfort mattress. Great product!

Cool - Mary J.

The bed in a box looks really cool. I never see a mattress that is packed in a box like Qomfort. I called their customer service a week ago and was just curious about the difference between their mattress and normal memory foam. The customer support was patient and explained to me that they have a special gel that can keep body cool. Normal foams are usually hot and warm after a long sleep.

great service - Jessica B.

Usually, I slept on one side and some mattresses that I tried in the stores are not that comfortable and are quite expensive. Just a couple weeks ago, I saw an advertisement on facebook by Qomfort. I contacted their customer support to learn more about the mattress, and I am really attracted to their 100 days free trial and free return service. I thought if I did not like it, I can return them for free and no risk. It took me a few days to get used to it, but now I am totally sleeping really good with this mattress. Good customer service and good product.

high quality! - Jerry L.

My wife and I slept well on the queen size Qomfort mattress. I was initially skeptical about this mattress but I was recommended by my friend who just bought his king size bed with Qomfort. He said it was really worth the money and we decide to try it too. It was really awesome and comfortable, never expect a high quality memory foam mattress would be so affordable. I checked on several traditional mattress stores and they cost more than $600 for a decent queen memory foam.

Definitely recommend this to any friend! - Joe S.

I feel like I wanted to support this mattress company, because I was really in love with their “cool” mattress! Qomfort mattress is very different from the memory foams that I used to sleep on, it is like what it means. The mattress does not sleep hot, I sleep soundly with my body temperature keeping real cool. Definitely recommend this to any friend!

Loved it! - Lauren L.

This is a new company and I have never purchased their mattresses before. I was skeptical about it at first, but their customer service was outstanding. So I decided to give it a try since their mattresses are considerably affordable with such good quality. I purchased 2 queen beds and delivery was fast and prompt. Ever since, I have fell in love with these mattresses and introduced them to family and friends.

Very "cool" - Katy L.

I was really in love with their “cool” mattress! Qomfort mattress is very different from the memory foams that I used to sleep on, it is like what it means. The mattress does not sleep hot, I sleep soundly with my body temperature keeping real cool. Definitely recommend this to any friend!

love it - Jim L.

Delivered to my home after 5 days. Great mattress! I love it!

Very nice mattress - Cynthia H.

The delivery was quick, the mattress expanded well within the 24 hour period, and it is very comfortable. The only problem is that the sides have no firm support, but you can't really expect that from this type of mattress. I was happy enough with it that I've purchased a second mattress, and am awaiting its delivery this week.

Comfortable. Affordable. Well Made. A little soft - Derek M.

this bed is super comfortable and definitely worth the money. I'm a 220lb male and although its a little soft for me its definitely better then other beds i have slept on.

Super so Far! - Thomas A.

I have not slept on it long enough to say much however, so far I Love it!!!

Review mattress sounds interesting haha - Mary S.

Hey, this is actually my first time reviewing a new mattress haha~ Since I have nothing to do now, I will try to write some. Umm, I like how the mattress was delivered fast to my house, and plus the free trial. This mattress gives me almost zero hassle. I thought the price was pretty much cheaper than most bed in a box startup. After comparing, I thought I will try it since there's no risk. Now, guess what, not gonna give it back, I even refer to my other friends newly wed. Recommend to anyone!

Good Support & Good Recovery - Aaron B.

I saw a couple reviews from other mattress review website and decided to get this mattress. I like the Qomfort Mattress that it has a strong support on my back and good recovery the next day. Not joking, I slept a night, and I felt totally different. Quick recovery, no back pain. Quality and prices are worth my money.

comfortable mattress - Jimmy C.

Solve my back pain problem, really. Comfortable mattress, not too firm. I would say this is a medium firm mattress, not bad, I like it.

From Rocky Finley - Rocky F.

Still have back pain .

good - Nicholas T.

good, but only good. Sleep is very important, so I can't skimp out. This mattress performed average.

Great mattress - Anne K.

The queen mattress came in just 2 days and it is comfortable! Totally recommend everyone to try it out. The thickness is just nice as well.

I love this mattress - Dicky K.

I love this mattress ! It felt so comfortable. I was afraid that the quality might be below expectation, but after receiving it, I can tell you that the mattress is of excellent quality. Affordable pricing and high quality, thats the best of both world in a box.

BEST. MATTRESS. EVER. - Daniel K.

I really love this bed! It's extremely comfortable for an affordable price and my lower back feels so much better since I started sleeping on this mattress, about 3 weeks now. For the longest time, I thought I couldn't afford this kind of mattress -- I'm so thankful for Qomfort and their mission to offer an amazing mattress that the 99% can afford!

So far I slept good on this mattress - Bruce C.

It took more than 10 minutes to expand to it’s original shape, which is not much slower than I expected. Compare to Tuft and Needle Mattress I had before, this one is little softer. So far I slept good on this mattress. I had neck pain now and then before but felt better with this mattress. This is the best mattress!

Comfortable Feeling with Qomfort - Joy Lawrence

I feel like this is really cool and comfortable mattress, medium firmness, delivery is fast and no hassle. No issues and no complaint about this! Perfect!

This mattress is much better than the memory foam mattress I bought from IKEA - Jimmy J

I have slept 4 nights on Qomfort Mattress. This mattress is much better than the memory foam mattress I bought from IKEA. I don’t feel any heat issues any more during the night. It has the right level of softness for me, love it!

It is a good mattress! - Bruce C.

The Qomfort mattress had exceeded my expectation. Just sleeping on it makes me feel really relaxed and comfortable, definitely worth the purchase. So far I slept good on this mattress. I had neck pain now and then before but not with this mattress. Good quality and fast delivery!

Mattress is cool and awesome, enjoy it! - Robert B.

This mattress is comfortable and with really affordable price. I was trying to find a memory foams with a good price but most stores online are selling at a price more than $600 for a queen size bed. This company even offers 100 nights sleep free trial, I thought it will be good to give it a try. However, now, I do not have any thinking of returning it because it is really comfortable and exceeded my expectation. Really love it

I Love it! - Molly L.

Anyone shopping for a new mattress knows how difficult it is to make the right choice. For me, it was more of an investment in overall health than just buying a necessary piece of ome furniture. I considered many angles: level of support, size, hypoallergenic materials, price, convenience. I couldn’t fathom dealing with an old-school mattress store salesmen so I decided to buy a foam mattress online. Taking time to research different options, I discovered Qomfort and have been very happy ever since. With the lowest price and better perks than other brands, I knew I made the right decision. Thanks to Qomfort, I sleep soundly every night.

Great mattress - Jack C.

Got it 3 days right after I order. Great Mattress Much better than the one I bought from Ikea last year.

Qomfort mattress is comfy - Robert B.

Good deal on both website and amazon!

Best Mattress I've ever slept - jay

Love this mattress!

Good Price and Quality - Malcolm

This mattress is comfortable and with really affordable price. I was trying to find a memory foams with a good price but most stores online are selling at a price more than $600 for a queen size bed. This company even offers 100 nights sleep free trial, I thought it will be good to give it a try. However, now, I do not have any thinking of returning it because it is really comfortable and exceeded my expectation. Really love it!

Not soft, not hard - Michael J.

I came across this website and I saw there is actually a 100 nights free trial to try out the mattress, so I decided to try it. I was afraid that the mattress that I slept on will not get me adjusted to its firmness as I usually need a longer time to get myself get used to the mattress. Just tried a few days, and its firmness level, I would say 7/10, exactly what I want. Not going to return it, better than the previous mattress that I slept on before I moved to this new house.

Mattress is good but it is too soft for me - Jack C.

Mattress is good! Better than the mattress I bought from Ikea last year.