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Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Puffy is an online mattress brand that makes three mattresses: The Puffy Mattress, The Puffy Lux Mattress, and The Puffy Royal Mattress (Limited Time: Get $300 Off Mattresses). Each of these offer a high rated memory foam feel that are making a splash in the mattress in the box industry. With the recent addition of coil hybrid versions in their Lux and Royal, folks find these mattresses softer than other all-foam mattresses in a box, which is great for those with a lighter body type. With an aim at providing a higher end all-foam mattress for less than in-store, Puffy is a brand to consider and ships worldwide!
Based on our aggregated reviews and our scoring method, we recommend Puffy in this match up!
See Our Full Review of Puffy
Customers had mixed emotions about these mattresses. Many folks enjoy their new mattress and are comfy, but there are some complaints. Read about the mattress specifics and browse customer reviews in the section below.
All sleepers need a supportive mattress and especially back and stomach sleepers. Side sleepers also need a supportive mattress that keeps their spine, hips, and shoulders aligned. These mattresses provide sleepers with above average supportiveness. That said, some others didn't like the support so if you are heavier, make sure to dig into the specifications.
Most find these mattresses to provide good edge support. Some, however, had some complaints about the support.
Mattresses that are durable will stay cozy at least 7 - 12 years based on the materials. Foam mattresses are generally not as durable, while mattresses with springs last longer if they are well made. That being said, mattresses that don't put emphasis on durability will start breaking down much faster independent of materials used. Reviewers give these mattresses mixed ratings. Some feel they've found lasting good sleep, while others have problems.
It's not always easy figuring out what mattresses score well on customer satisfaction versus others. Based on recent and overall customer reviews online, these mattresses rank very well on customer satisfaction. Although you may not experience the same excitement after buying, good reception from customers is an excellent starting point to do more research.
These mattresses are quite supportive. Though some reviewers don't agree 100% with the firmness specs of these mattresses, most customers describe these mattresses as having the right amount of support.
Edge support is important for those that like sitting on the side of the mattress or like to put weight on the side of the mattress. Customers report that these mattresses have decent edge support overall and they should supportive enough for most customers.
Bowling Ball & Density Tests
Many mattress reviewers and bloggers use bowling balls to measure firmness and support. These mattresses provide above average evenness in support across the surface, which means they should work with your body to align the spine properly.
It's always difficult to find products that last over 10 years. Brands, for the most part, rather make recurring money than craft something that can never break. However, there are still great products to be found. Customers say that these mattresses do a great job on quality. Most folks will have them last between 7 - 12 years, though those who are heavier may find that they break down faster.
Get an Instant Discount for Puffy: Get $300 Off + Free Pillow
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
No bounce. Very comfortable. Had some minor back pain with the old mattress and now it's gone!View More Reviews
This Puffy is just the perfect amount of soft & firm and we can't stop loving it.
After 2 weeks of having the Puffy mattress, I can say that is has been nothing but pure pleasure sleeping on it at nights. It took us couple nights to adjust from a spring type to a memory type but now there is no way I will ever sleep on a spring one again. I feel it slightly adjusting to my body and protecting my pressure points. In my opinion is on the firmer side and that's why I like it so much. My last mattress was on the softer side and after 6 months it started to get deformed. We have been very happy with our mattress so far.
Wonderful quality mattress! Never expected it to be this nice right out of the box.
Arrived at our door quickly. No strong odor out of the box and it expanded within minutes so we even slept on it that very same night even though they say it fully expands in 24-48 hours.
Recommend it! I have to give it up to Puffy for having not only a perfect mattress for my wife and kids, but also having a customer service team that will go out of their way to help us out. For some reason FedEx was not updating the tracking information for 2 days, so I called in and the service team member helped us track it down a assured us that we will be getting the mattress.
WOW Great Price. Very nice cover and overall cloud design. We literally saved a few thousand dollars on this mattress, we made the purchase for the King 2 months ago so I had time to check it out before writing something on here. My wife and I both agree that Puffy has very good body support that does allow and sagging into the bed. I used to move around a lot at nights causing my wife to wake up so that problem is solved. I move around a lot less now and when I do she says she doesn't feel anything and sleeps through he night.
So far so good with our Puffy Mattress
My old mattress was a heat magnet. My fav thing about this new mattress is that it does not trap heat like my old Temper Pedic did. I would definitely recommend this mattress especially for the price, it is a great one.
This mattress is the bomb. It's literally the best ever. Highly recommend it to any and everyone. I like soft mattresses and my wife likes firm ones and we're both ecstatic about it. She's also 36+ weeks pregnant and sleeps like a newborn on it. Plus, it was cheaper than our last brand new mattress from Mattress Firm. Go get one!
We were sceptical to purchase a mattress that we had not only never heard of but also never tried out, but this proved to be a great risk to take. The mattress is as described, very supportive without feeling like a very firm mattress. We had been sleeping on a Sleep Number bed for 15+ years so needed to renew the bed. We had only considered another Sleep Number bed (because we had heard that it was the best out there)until my husband did some reseach into what had been voted as the most comfortable bed by consumers and thats when he found out about the Puffy. Now we have changed our opinion and will definitly by the Puffy mattress for the other beds in the house as they need changing. We would highly recommend this mattress.
like the feel of the mattress however, i'm not quite convinced. I am having back issues, not sure if they are due to having a foam mattress, new mattress or just not a right fit for me.
Love it very comfortable easy to put together!!
Good mattress. Pleased so far
Haven’t slept this good in a long time. Makes it hard to get up for work in the morning.
My wife and I love it.
My daughter says the best sleep she has ever had.
I had called myself a light sleeper pre-Puffy. I am now sleeping through the night and feeling great’
WOW! We Love our new puffy mattress
It’s soft but holds you firmly. I love it. It helps my back and hip pain.
I wanted to wait a couple of weeks before I sent my review. The purchase and shipping were great, arrived in 4 days to my front door:) my lowered back feels better that it has in years. I sleep soundly through most of the night and I like that I don't disturb anyone when I roll around etc!
I've had my Puffy Mattress for about 1 week. I'm still getting used to it. All I can say is I go to bed about 11ish then my alarm sounds at 6 am. By day 3, I did not wake up exhausted and stiff. I'm sleeping through the night. I love it.
I just recently moved and took a chance on purchasing 2 queen size Puffy mattresses based on reviews. I am so happy I did for as the name implies, its like sleeping on a cloud. Very very comfortable and no more back pain. Thank you Puffy. Ron Ret USN Submarines
I’m in love with this mattress - it’s like sleeping on a cloud. It’s not too firm or too soft, it’s just right and makes you feel very light.
My husband and I both love the new Puffy mattress we ordered. No complaints from either of us. I am sleeping so much better!
We've had our bed for less then a month and so far it has been a great mattress. I've been sleeping very solid, not waking up in the middle of the night. The whole experience has been great. Thank you!
Love Love Love it! Super comfortable on my hips. Stays cool to sleep. Finally sleeping thru the night again. Highly recommend giving this mattress a try.
This mattress saved my back. The pain I woke up with every morning was gone after the first night of sleep on this mattress. Now I’m waking up earlier feeling more rested.
Very comfortable. We love it!
This mattress is a great one we really like it!
Went from 5 hours a night to easily 8 hours of good sleep within 3 days after I got it.
Two words: LIFE CHANGING!
My 3rd mattress. No need to break it in. Which some mattress company's say you need to do. Comfy from the start. I started to wonder If I would ever find a mattress that would help my aches and pains. It's all good. We're happy
We’ve only had our Puffy mattress for about a week, but so far so good!! It is quite firm but very supportive. We like a little softness on the top of our mattress and since you don’t get that with any memory foam mattress, we added a fiberbed mattress pad on top. The mattress is very good quality.
Best night sleep in years. Quick and easy ordering and FAST shipping. Highly recommend
great for my shoulders and hip pains. would highly recommend.
I think the mattress is very comfortable, my neck pain has completely disappeared. However I am a back sleeper and I can't sleep very well due to getting extremely hot and sweaty. Hopefully this will get better cause it's very difficult to get any sleep when you feel so hot/cold. I also Love that we can get in and out of bed without disturbing each other. Its amazing. Our old bed squeeked and bounced when one of us even moved or adjusted.
So far so good it has only been 1 week
Wow you can rest assured this is a quality investment you will be telling your friends and family about