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Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Perfect Cloud is a mattress company that predominantly sells on Amazon. The prices are very affordable, and overall folks like the feel of the mattress. The main issue is that there have been some reports of durability issues for some sleepers. Because of the low prices, there is not enough money baked in for great craftsmanship and attention to detail while still making a profit. Know that this may not last as long as other online brands.
Based on our aggregated reviews and our scoring method, we recommend Hästens in this match up!
Perfect Cloud: 8.1/10
Perfect Cloud: 8.1/10
Perfect Cloud: 8.1/10
No Back Pain:
Perfect Cloud: 7.7/10
Perfect Cloud: $289-$799
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Some reviewers report loving these mattresses, but others have had complaints with the mattresses. Overall, these mattresses are rated well, but with some caveats. Learn more below on the specifics.
Most reviewers feel well supported by these mattresses, but others had issues with feel over the long term. For those that have larger body types or wide hips or shoulders, review the mattress specifications and firmnesses before making a final decision as you'll want to make sure that this adequately supports your body and your spine.
For those that lay close to the sides of the mattress, these mattresses will provide comfortable support for most people. However, some had complaints so review more if you need edge support for mobility purposes.
Companies that properly invest in testing, quality control, and good materials should have durable mattresses. Those that don't put a focus on these things may have some complaints from sleepers. Sadly, these mattresses get mixed feedback from customers on lasting comfort. Some folks report a cozy night's sleep, but others have had comfort issues over a shorter than average time frame. Do a final rundown of the reviews before you purchase.
Customers had mixed emotions about these mattresses. Many folks sleep well and describe a comfortable experience, but there were others that didn't experience the same thing. To make sure that one of these mattresses will work for you, read on below.
A supportive mattress can mean the difference between a comfortable night sleep and pain. These mattresses are generally rated well at the beginning, but there are some issues with long term support. Make sure that the mattress is spec'd for your body type of firmness preference before purchasing.
Most folks find edge support to be an important deciding factor on the feel of a mattress. These mattresses provide okay edge support, but some may experience dips.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of the mattresses, things are fairly even in terms of support throughout the mattress. That said, there are some that have experienced issues with support long term.
These mattresses may not be as long-living as you'd like. Some folks describe issues with feel and longevity over a short horizon. If you have a larger body frame and are hoping for something with longevity, these mattresses may feel good initially, but make sure to do some more research before buying.
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
I have it on a heavy piece of plywood and it is a little firm but i like it,thank you.View More Reviews
after a couple years I now require climbing gear to reach the peak formed in the middle..
Purchased for our motor home (full-time) It is so, so comfortable.
The Perfect Cloud mattress lives up to its name, since it’s just like sleeping on a perfect cloud. It was simple to unpack and once fully decompressed, it was ready to use. I’ve been putting off purchasing a new mattress because of the cost and wish I found out about Perfect Cloud a long time ago because you can beat the price for American made and excellent quality.
Enjoying it everyday !
It was pure heaven for the first year, now, it's a sagging nightmare. Only had for two years. I am 5'3''', about 140 lbs. and sleep alone. No reason for this quick wear and tear. Such a disappointment!!
This memory foam mattress is truly down from the clouds! It is all things at once...firm...soft...cozy..yielding. I love it. I have many back problems caused by arthritis and have now slept on the mattress for a bit over a month. My back feels soooo much better as I sleep and when I get up in the morning. Great price too! You cannot go wrong with this purchase. Plumped up quickly with no detectable chemical odor.
I waited to review this mattress until my partner and I slept on it for a while. We're now over 30 nights in, and we've loved every minute of it. I researched bed-in-a-box memory foam mattresses for weeks before deciding on this one over something more trendy like a Casper, Purple, or Leesa, and I don't regret my decision at all. My partner is 6'6'' and 200 pounds, and box spring mattresses wear out under his size in a matter of years, but this thing supports his weight and hasn't shown any signs at all of squishing down. It's insanely comfortable. He loves it because he sleeps hot and this bed keeps him cool, and I love it because it supports my lower back great. My only negative remark is that the foam smell took over two weeks to dissipate (but our bedroom only has one small window). Once that smell left, though, it's been nothing but night after night of amazing sleep since!
Was ok for maybe 6 months, sags so so bad! Was told it was Medium Firm-Firm it most certainly is not! Poor support! We couldn't take it any longer, we put it in storage and are sleeping on the couches. I hope they come through on their warranty, I see a lot of good reviews, I'm wondering if these people are crazy or if we have a defective product. Purchased 10/26/15, I haven't slept on it since May!
I wanted to wait a little bit before reviewing...We love it just as much 3 months later as I did the first night. Very comfortable. Boyfriend says 'babe, this thing is like sleeping on a perfect cloud.' Haha get it?
Bought for RV just now tested sleeps like a brick. Previously had one I thought was identical and enjoyed it. Wish I could still return this one and try another.
Excellent bed extremely comfortable and amazing quality affordable price
Before this bed, I spent over $2,000 on a mattress that I gave away a few months later. I paid 1/4 of that for this and its the most comfortable bed Ive slept on. I have bad lower back problems and since using this bed ( about 2 months now) I have little to no issues. When I bought this bed, my back was in terrible shape, I pulled something and could barely walk. That would happen to me every so often. That went away within 2 days of sleeping on this.
Don't want buyers remorse? Get this matress. It's the best in it's price range for sure! No weird smell, and you just open it and it friggin works like how you paid for it to. Imagine that, sad that can be such a rarity nowadays. Definitely lived up to the 'perfect' name!
Love this mattress!! Chose this mattress for our daughter as she transitioned from her toddler bed to a standard twin. Unpacking and set up were easy and straightforward. There was absolutely no smell by the time it was ready to sleep on. Barely any smell upon opening it and removing the shrink wrap!! My daughter and I both love the level of firmness this mattress provides. She definitely sleeps better on this mattress than her previous one! I love it so much, I can’t wait to replace my mattress!! Will be buying this one in the appropriate size for my bed!
I waited about 6 months before I posted this review. You need to give your body time to adjust to a new mattress. I was thrilled about this mattress because of the price and rating but I should have filtered the reviews and read some of the one and two star reviews before buying. The first couple months were good. The mattress was firm and comfortable. After two months the mattress started to cave in the middle. I have to constantly flip and rotate the mattress but as soon as the foam gets warm from body heat it will start to roll me towards the center. My current strategy is to sleep on the outer edges, not good. I developed a lot of back and hip pain since buying this mattress. I wish there was a way to return it. Complete waste of money. Sad.
Purchased this mattress 2 years ago. My husband always complains that he wakes with a back ache. So we rotated the mattress head to toe. Then I started waking with a back ache. There seems to be spots in the mattress that are harder than others. E-mailed perfect cloud and got no response. Anyone know the phone number? They don't seem to want to be called. This mattress is garbage. $599 down the toilet.
I just received the mattress 3 days ago. I am giving it 2 starts for the delivery process. It arrived even before the scheduled time and I was happy to find it on my door. It's a twin size so I had no problem to get it out of the box in the hallway and pull it to my bedroom. I followed the instructions and managed to open and set it alone. I am 5" 1 and 112 lbs. No mention of the strong smell on the seller description or the instruction sheet. Instruction sheet recommended 24 hours to fully expand. I set it up by noon Wednesday and set up covers 8 pm Thursday, about 34 hours. I tried it last night. The smell was very strong to the point that I even smelled it on my pj. I will it air for another 2 days and try it again. Will get back with more info. I am keeping the box and the plastic covers, but I am crossing my fingers I don't have to return it.
Two weeks in. Delivered Oct 2. Its Oct 15 now. Not exactly what I was expecting. I don't feel the cool gel. I lay on my back and it still feels warm. Giving it another week. Bob's Furniture Sport Hybrid Mattress is a similar cost and 25 year warranty. This mattress comes with a 10 year warranty. Its better than some mattresses... but it's not living up to my expectations.
All I can say is , this is the best mattress I've ever had, I purchased a serta perfect sleep for double the price of the perfect cloud hybrid, I returned that serta in two weeks, decided to get this one and am so glad I did ,if your thinking of getting a hybrid this is perfect.
This mattress gave me the best sleep I've had in years. The memory foam (soft without sinking in) cuddled my shoulders and hips, the springs gave me the support I wanted, and it was great not waking up during the night from being overheated. It was/is so comfortable, I was (probably) asleep almost immediately because I don't remember fidgeting and rearranging to find a sweet spot. I'd forgotten how wonderful it is to feel so refreshed in the morning.
Wasn't sure the first night sleeping on this mattress but after a week it's pretty good. The manufacturer lists this as a medium soft - which is what I need as a side sleeper - but this product is more a medium-medium firm but due to the extra thick memory foam I don't develop any pressure points and wake up without any pain or stiffness so I'm keeping it and see how it does over time. Two tips: DO NOT open this mattress until you have your platform ready and then open it on the platform (very hard to move around once inflated at least the king size is). It took 48 hours to "off gas" the manufacturing smell so plan on airing it out for a couple of days unless you don't mind sleeping with a very strong chemical odor.
I think this is the best mattress I have ever slept on. I'm a side sleeper with 40 years of hard labor registered on this old body. It's just as the name implies. I wake up feeling like I slept on a cloud. I paid for this mattress in full and spent 2 months researching before I bought this. I know the names by heart of over twenty foam and hybrid mattresses. I agonized over it. I was so close to spending 1000 for a famous name mattress, Got this for under 700, which allowed me the frame, bamboo sheets, pillows and new quilt. I am about as happy as you can be after buying something...I mean that. Thank You for this wonderful product. It's top-shelf quality, at a great price. I'm blown away by it!!!! UPDATE: bought this in April, it's now the end of July...still very happy with zero regrets!!! DO NOT HESITATE this is IT!
I've had this mattress for two months now. I didn't want to spend thousands to get a decent mattress so after many hours of research, I decided on the "Perfect Cloud Hybrid 11-Inch Mattress" in Queen size. The delivery and packaging were excellent. It was easy to unpack and set up. That's the end of my praise. I believe in giving products a fair chance so I didn't try to return this right away even though my sleep quality got worse, not better from the get go versus my old, cheap mattress. I'm outside the return window so I'm stuck with it now and will have to sleep on it for years to come. I understand that for less than $700, you can't expect to get the world. I read other people's reviews and see that many are happy so perhaps I just got a bad mattress. However, based on my experience I have to advise you to consider other options.
I am a 135lb 5'5 25 yo female (not very heavy!), and found that the bed sagged under my hips while offering significant, even too much, support under my shoulders. This made for an uncomfortable experience waking up in the morning with my pelvis deep inside the bed and my shoulders and neck propped up. I had back pain a couple of times and returned it. If there was more support under the hips, and a little softer under the shoulders, I honestly think it would be amazing. But because the opposite was true, and it gave me back pain, I don't recommend this item.
My son says it’s like sleeping on a cloud. Very comfortable.
I purchased the Cloud Hybrid Memory Foam Mattress 11 inch Queen and it truly is perfect. It's not too soft or too hard. I sleep throughout the night without waking up multiple times from being uncomfortable or my back hurting. If you are looking for a mattress that is affordable and will allow you to sleep like a baby that sleeps on a cloud...purchase this mattress. I'm glad I did. It's awesome!
arrived on time in perfect order and very comfortable
We love our new bed!
Its been week 3 with this mattress and I love it! Firm yet soft ... like sleeping on a cloud.
Perfect product I really like it
Crazy comfy!!! The softest firm I’ve ever slept on
Quality seems good but not enough support for me. My body aches all over and I want my old mattress back.
Very comfortable. 1 less star due to it still smelling more than a month in. It is in a guest bedroom which is closed most of the time but I have aired out with windows several days and there is still a slight smell. I am super sensitive and it is thankfully not enough to bother me once the room is aired out a bit. Very happy with the purchase. Most of our guests love it. Only one said it bothers his back.
Great bed...comfortable sleep all night
Just love this mattress we purchased for our RV. I feel so comfy sleeping on it.
I switched mattresses because my husband thought our mattress was too soft I however thought it was wonderful. I ordered this mattress thinking it would be somewhere in between. The first night I slept on it I was disappointed thinking it was too hard. Within a week however I adjusted to it and I have to say I get the best nights sleep ever. My back and my neck love it!!! I’m very pleased with my mattress and I would definitely recommend it and buy it again!!!
This is literally the most comfortable mattress I have every laid on.
Even though it was ordered without my agreement, I tried to cancel the order with no luck, when it came, I decided to give it a try. We have had it for a little while now and my boyfriend can't stop raving about it, he hasn't snored since we got it. It took me a night or two to get used to the new feel compared to our cheap box springs and mattress it replace...hard to explain how it feels...kinda like sleeping on a firm marshmallow if that makes sense. We mainly sleep on our sides but sometimes backs. If the shape and feel stays the same for 5 years it is definitely a winner!
This mattress was way too firm for my liking. On the positive side, there was not the offensive chemical odor that some others mentioned.