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Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Luxi revolutionized the mattress-in-a-box industry by offering a customizable 3-in-1 mattress that can be adjusted at home. How does it work? Each of the adjustable mattress layers are interchangeable for either side of the bed giving both sleepers exactly the firmness that is right for them. Adding a new budget non-adjustable foam mattress to their lineup, Luxi is definitely a brand to look at!
Based on our aggregated reviews and our scoring method, we recommend Luxi in this match up!
See Our Full Review of Luxi
There have been assorted feedback from customers on these mattresses -- both good and bad. Many feel cozy in their new mattresses, but there were others that didn't feel as positively. Make sure to read on for more information on if one of these mattresses will work for you.
Support in mattresses is deeply important to spine health and deep sleep. If you aren't supported by your bed, you likely aren't getting the kind of sleep that you need to be getting. These mattresses have been rated above average in support, but some had issues with how they felt for them.
Most folks will find these to do well on edge support, which is ideal for those who like to put weight on the side of the mattress. There still may be some dipping for those that have larger body types.
Mattresses with good durability last between 7 and 12 years based on the materials. Foam mattresses are less durable, while mattresses with springs tend to last longer if they are well made. That said, mattresses that don't have good durability will start sagging much quicker no matter the materials. These mattresses have mixed feelings from customers. Some have had complaints, but others have found comfortable sleep.
Customer reviews is a great way to target the right mattress for you. Customers review these mattresses highly, but there were a select few that had complaints. Found below are customer reviews and more specific information on the feel -- research on to make sure one of these works for you!
These mattresses may not offer the kind of lasting support that most customers expect. Though many enjoy the comfort of these mattresses, if you are heavier in build, take a look at the mattress specs before buying.
For customers looking for good edge support, some report that these mattresses don't have the best edge support.
We all want a mattress that lasts for a long time, but due to viral marketing and too many options to count, it can be difficult for shoppers to get the right info. That said, customers are quite responsive about what they like and what they don't like about many brands. These mattresses do a good job with durability for the average customer. Heavier folks may find these mattresses to be less long living.
Get an Instant Discount for Luxi: Get Up To $300 Off Mattresses
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.
My wife and I have been putting off buying a new mattress for years. We finally gave in and absolutely loving this mattress. I spoke customer service before purchasing and they were very knowledgeable and great to talk to. If your looking for a new mattress, I say go for it!View More Reviews
We slept a week on medium, and a week on soft. Boyfriend likes soft and I prefer medium. It's so easy to switch! We had a sleep number before and while that's adjustable, it doesn't give the support on the softer setting like the Luxi does or the flexibility on the firmer settings. We love it!! #LuxiSleep #SleepyStory
We've been sleeping on our King Luxi for a little over 3 weeks now and are very pleased with our bed. Adjusting the firmness is super easy, I like the medium firmness and my wife likes the soft. We are sleeping better than with our old mattress and waking a with no soreness.
I'm 139lbs, skinny, flexible, not muscle-y. Side sleeper. It's probably best to read reviews based on the body type of the reviewer. The Luxi offers FIRM, FIRMER, and FIRMEST – it is NOT soft. I bought this mattress based on its adjustability and reviews on Sleep Sherpa. I have loose ligaments and wake with my bones in one pile and all my soft tissue in another puddle. I wanted something that was firmly supportive underneath but with some sinkability for my hips and shoulders. On the 'soft' side, there is zero sinkability around my shoulders. Maybe a tiny bit at my hips. The edge support means there is a firm ledge in the middle of the kingsize bed with the medium and soft on together. I dread having to undo everything to flip the medium to soft because there’s so much to undo: I have Bed Bands clipped under the mattress to hold my mattress protector taut and Comfi-Snug drawstring sheets (these are great; Amazon; they keep most wrinkles out). I will have to add some kind of 2-3'' thick topper. Not satisfied with this mattress. It sounded more versatile and they should not use the word soft. I figured with ''9 mattresses in 1'' something should work. But their ''soft'' is the only option and… it's firm. Also, I don’t know how any regular sheets would work on this mattress without leaving a pile of wrinkles in the middle after sleeping on it because it is only 10'' thick and sheets seem made for 18'' thick mattresses these days.
Where do I start? We were searching high and low and reading all sorts of different direct to consumer mattress manufacturers websites. They all had such great things to offer, but we didn't know what kind of bed we wanted or what firmness. So we decided to go with the Luxi! My wife and I both started at different firmness settings, and changed them every few days until we decided what was the most comfortable, we both decided that we loved the soft configuration of the mattress. We have never slept better on our bed! It truly is an amazing feeling to wake up refreshed and renewed after a good long night sleep every single morning.
My wife and I recently moved into a new house with our son, and along with the move came a new King Mattress from Luxi. The delivery was fast, setup was even faster, and from the first night we were hooked! The materials are soft and luxurious, and the support at the "medium" firmness is just right for both of us. Moving is stressful, but falling asleep and staying asleep should not be. With our new bed, we love how quickly we fall asleep, and how rested we are in the morning. We're very happy with our purchase, which was extremely affordable I should add!
All my adult life I have felt that a firm mattress was best for a body and convinced myself that I preferred that. When my wonderful Luxi mattress arrived (initially set at medium), I decided to try an even softer sleep. It was so easy to unzip the cover and flip the mattress to the softer setting. What a difference that made in my sleep!! Love my Luxi!
We tried a couple other online mattress companies before the Luxi but you can't beat the way you can customize the Luxi to make sure you get your best sleep!
The wife and I received this King size Luxi mattress on May 24, 2016 as promised. Removing it from the box and set up was a breeze. Since then it's been cool, sound and pain free sleep! We played around with different firmness (also easy peasy) and decided we both like the soft even though you have the option for separate firmness.
Tried a couple other mattresses that didn't work for one or both of us. Luxi wins! Not only bringing together the dream of comfort and support, but also bringing us together on what mattress to keep!
I've had my Luxi mattress for about 2 months now and I fall asleep easier and no longer wake up feeling sweaty and stiff in the morning. Thanks to Luxi's SBT layer I've finally found a mattress that perfectly supports my back all while keeping me cool at night. Plus I can change the levels of support whenever I feel like it.
We had a sleep number queen mattress for ages and kept having problems with the foam at the edges and between the two bladders crushing down and making huge hollows to fall into during the night - a big problem for two side sleepers. But while the Luxi queen mattress does have two different sides - we use soft on one and firm on the other, so easy to change around - it doesn't have a different density foam hole in the middle or at the edges_ so no more Grand Canyon sleeping and leaping for us!!!!
I had several different brands over the years, one of those from the mountains, that has an air pump and those with the springs. Nothing compares to the Luxi! I was having my son's birthday party the day it was delivered and set it up right away. Slept on it that night after being very busy and on my feet for 12 or 15 hours and slept like a baby. Tried switching one side to the soft side and realized my body prefers the medium. I just wish there was a little "cheat sheet" in the box to show you how to make the adjustments. Other than that, GREAT!!!!
Once I had the Luxi in place, my first night was a bit rough sure to the fact I didn't adjust the firmness. Once adjusted, it felt great and I suspected it would be "the one". We laid down to watch some Netflix and after about 15 minutes I asked her if she liked it and got no response. When I looked over at her to try and get an answer, she was already fast asleep and well on her way to dream land. Needless to say we are very happy with our Luxi mattress!
Still in the process of buying furniture for the new place but the #LuxiSleep mattress is the first and favourite addition to my new room. Looking forward to trying out the different configurations (soft, med, firm).
We slept on it for a couple weeks as instructed and then decided to try flipping the foam to fine tune it to our liking. This mattress design is quite brilliant, we love it and will absolutely recommend your mattress to our friends and clients. I was a bit weary to order a mattress online but this was a piece of cake and it’s here to stay.
I love it!!!
Softest "Mattress in a Box" by far...
You can customize the mattress every night if you don't like how you slept the night before. You can get your money back after 2.5 years if you don't like it. I've slept on my Luxi for 3 months and am finally getting great sleep after 7 years of bad sleep. I'm not a sales guy. I'm just glad I found a mattress that helps me get a full night's rest and I'm OK with paying ~$900 for that priceless sleep. Maybe call and ask for a coupon if you think it's too expensive. Sometimes companies have promotions or sales.
I love that its fully customizable and I can change the firmness anytime I want.. loving this mattress.. thanks Luxi!
Ordering was a breeze, and customer service was superb. I recommend to all my friends that keep falling asleep on it when they come over to hang out.
I am very pleased with the Luxi technology, customer service and pricing.
My husband and I have been taking turns sleeping on the new full size Luxi mattress. I wanted to first try it out on the smaller guest room bed before considering and saving up for a king bed. As you can see the mattress is soooooo comfy, but we are use to having our own king size space that we are taking nightly turns. Ha, we are crazy. We are in love with this mattress. Thanks for a rare great product!
We've had our new Luxi mattress for a little over a week now. It's been pretty good sleeping with medium firm but I'm going to try firm for me and soft for my husband. I did a lot of research on the mattress before I decided to give it a try on Luxi. I just loved the idea of being able to have our own setting and that was the very reason I chose Luxi due to our different preferences. How innovative and creative this is! We'll play with different setting until we find our ultimate comfort!
I was in a car wreck and hadn't been able to get good sleep in years. This mattress has really changed my life. Sleep isn't painful anymore. I have uninterrupted sleep and my family is so much happier with me!
The ordering process was super easy and we received our bed a week after we ordered it. The "standard" medium setting is the perfect feel for both of us, even though my husband prefers a firm and I prefer a soft bed. He has been struggling with chronic back pain for a few years, and although it hasn't solved his back problems, he's experienced a substantial improvement with the help of this new mattress. Every aspect of the bed seems to be well made, from the removable cover to each of the different internal layers. Our toddler loves it too, and has started sneaking into our bedroom since we got our Luxi! :)
Plenty of room for 3 more! If you are looking for a new mattress...we are kinda in love with this one!
This is where the soft-side magic happens, where hundreds of tiny foam minions sink, balance, and support in response to our every movement. Thank you, Luxi, for making it possible for a couple of bony lightweights to sleep comfortably on our sides.
So it has been over two weeks on our new Luxi mattress and I'm happy to report it has been a dream so far. Both my wife and I have kept the mattress configured in the factory medium setting and we are loving it. The only complaint I have about my new bed is that I'm sleeping so deeply that getting out of bed in the morning is very very difficult! Haha.
This is a good mattress if anyone is in the market for one. 1000 night sleep guarantee.
After 10 years, we knew it was time for a new mattress and so began our extensive research. Torn between a couple different mattresses, the split customizable design of Luxi won out! After 2 weeks on this mattress we couldn't be happier with it. If you're in the market for a new mattress I would highly recommend the Luxi!!
Loving our new Luxi mattress!! Best night sleep we've had in a long time!
I was immediately attracted by the fact that the firmness is adjustable for each side individually. We are a couple of weeks in and couldn't be happier with spending half as much as we would with another company
It's customizable to soft, medium, or firm on each side. My last memory foam mattress was slumping and causing back pain. I now sleep great with support on my Luxi.
"A couple wks ago, I got a new mattress. I got to order online, and it arrived in a 2x4 ft cardboard box. (YESSSSSS!) The kids (and their big, strong muscles) helped me rearrange rooms by moving a queen mattress AND a king mattress to different places, so we could get this king mattress onto my bedframe. They helped with that too. Then we cut off the plastic, and it just "puffed out" into a totally awesome mattress!!.......And it so comfortable!! My little helpers love it too."
We've experimented with all of the different firmness options and we like the medium best. We need a good night sleep each night so that we can wake up with enough energy to keep up with our 4 kiddos and Luxi is fitting the bill. Overall we are very pleased.
Being very active every day puts a strain on my muscles and bones. When I come home after work or physical fitness, the Luxi is the solution to take off all the stress put on my body and everything feels perfect. Getting sleep is required not optional in order to function. I truly feel that I made the right choice with Luxi and have already recommended it to a few friends :)!!
We had dealt with mattress toppers and whatnot for a while, trying to ease our aching backs and bodies, and finally decided to take the plunge for a new mattress. We did a good amount a research before happening upon Luxi, and couldn't be happier! We love the fact we can choose our own level of comfort per side, and both of us feel rested in the morning.
My wife and I had slept on a cheap memory foam and a poor, sagging, innerspring mattress ever since we got married. She was always falling into a "hole" in the middle, and I would wake up every morning with back pain. After extensive research, we settled on Luxi. The mattress seemed so unique; and even though it was a newer company, I felt that the generous trial period and 1000 day pledge took most of the risk out of purchasing a mattress online. Let me just say, I'm 100% glad we chose Luxi! After just the first night, I woke up with no back pain whatsoever. It was like sleeping on a clou, and the support was great! My wife took a couple weeks to fully adjust; but she loves it now too. We've had the Luxi for a couple months now.
Definitely made a good choice going with Luxi over a more expensive mattress! #LuxiSleep #SleepyStory