Hästens's Owner Satisfaction

Hästens's Supportiveness

Hästens's Durability

Lull's Owner Satisfaction

Lull's Supportiveness

Lull's Durability

Browse Hästens Customer Reviews

We worked with Barbro Sjötun

We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.

We worked with Saroya Garcia

We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!

Barbro is a mattress expert

Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.

I have been shopping for mattres

I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.

After being discouraged

After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.

This is a review for treatment

This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.

Worst value ever!

Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!

Wow, the men working here

Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.

I bought my Hastens bed

I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.

Despite the high price

Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.

After spending so much on a mattress

After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.

We purchased a bed from Hastens about a year ago

We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.

I originally bought three Hasten beds

I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.

I never thought about beds

I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!

The best bed in the world

The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.

First things first

First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.

I came to Hastens West Hollywood

I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!

This store would be a great place to hang out

This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!

Terrible Customer Service

I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.

Browse Lull Customer Reviews

Love my Lull - Marie

I was hesitant to purchase Lull, due to the fact of not having access to trying it before buying. However, purchasing Lull was easily the best decision. I find myself sleeping much better each night. The bed is so comfortable! It took me about a week to get used to it. I highly recommend this mattress to you!

Great mattress at a Great price - Rodney P.

We have had our mattress for 2 weeks and me and my wife LOVE IT!!!!!

Easy to set up, NO smell, a bit soft for a side sleeper, but GREAT value! - Edward M.

My wife is sensitive to outgassing from new foam products. A $1600 Serta mattress we purchased a year ago required multiple days of airing before it was "sleepable". However, this mattress (Twin XL) was out of the plastic cover and on the bed and sleepable the same night. The only think is that for a side sleeper, I would have preferred a bit more firmness. However, the mattress is very comfortable and the value is GREAT

Love my lull - Alisha G.

Comfortable, easy to assemble and great customer service!

Exceeds expectations - Alex J.

A much better sleeping experience and much better shopping experience too. One of the things I dread about mattress shopping in stores is that the choices are overwhelming and the added high pressure doesn’t help. We love our Lull. We haven’t been able to sleep a full night in the same bed for years. Now we prefer our full versus our queen which is an old mattress. Soon to be replaced I might add. With a Lull!

Lull bed - Chris M.

I have had my bed seen November it's great so far thank you

Best ever - April B.

Best sleeping experience ever.

It took several weeks to - Paul H.

It took several weeks to see if we would Get all the benefits of the mattress. It Lives up to the high rating for sure Very happy

Great Customer Service - Grant E.

We had a rather crazy experience getting our bed, due to the shipping company. Lull was on top of it, and handled the situation well. They stepped in, and it was taken care of immediately. They checked it right after ordering as well. We couldn't be more pleased with the purchase.

Great sleep - janice s.

I can see why they stand behind this mattress is a great product very comfortable lives up to its reputation

I absolutely love my lull! - Marian M.

I absolutely love my lull!

We love our new Lull..!! - Jimmy P.

My wife and I have been sleeping on our new Lull mattress for two weeks now and just love it!! We both used to have back pains and didn't sleep well on our old spring mattress. Back pains are gone and we both sleep through the night! Thanks Lull!!

I’m in love - Debbie J.

I went into this with great skepticism. I admit it. I have always slept on a very firm mattress and I couldn’t imagine a mattress that shipped in a box would be firm enough. But after reading the reviews I figured I’d give it a try (the 100 night guarantee had a lot to do with that decision). And I’m so glad I took the leap. Crazy fast shipping! I gave it one night for it to plump up all the way and blissful sleep ever since. I’m honestly sleeping better than ever. I have plenty of support but the mattress seems to conform to every area of my body. Lull lives up to every promise.

Pleasent dreams - Douglas J.

I have been sleeping on this mattress for about a month now, nothing but raves from me. I would recommend a Lull Mattress to anyone considering buying a mattress and encourage anyone who has not given a thought to buying a new mattress to change gears. As a bonus, I paid for this mattress one day and delivered the next, can't beat that for service. Let's see: didn't have to go to the store, didn't have to deal with sales people, didn't have to find a way to get it home or pay a delivery fee, the utility of this mattress is incredible, hmmm, musta made a good choice. Best.

Two Month Anniversary :) - Kate

Checking in after a couple of months and still so thankful I decided on 'My Lull'. From the first night till now, I continue to fall asleep quickly and never have an uncomfortable position . I am a very happy side sleeper. I never felt the 'adjustment period' from a spring bed to this type of product. What I felt was comfort and simple and grateful full night's sleep. As others have said, my own sciatica disappeared. Proof to me about the alignment of your body makes a huge difference. I noticed it NOT being there after about the 2nd night. That's how quickly Lull showed me how much I needed this bed. I had sciatica for a few months, no idea why or how it started, but no longer a part of me. I also never had the odor from the mattress or packaging either, that some others had and also said left after a few days. I lucked out all around! If you feel you are all wrecked and also have an old spring bed, it's so worth buying this bed. Also the financing plan to make it easier for you if needed as it was for me.

so far, no complaints! - aakash s.

mattress is really comfortable, and have nothing negative to say right now! getting a good nights sleep virtually every single night! love it!

New lull - Rick R.

Life’s good wife say s back has nt hurt since we started using lull

Great !!! Finally a restful night. - Mary K. Smalley

I broke my back a month ago and am in a lot of pain. Sleep has been very difficult. Got my new Lull Mattress and was so pleased. First night of comfort and peaceful sleep. The mattress sleeps cool and is just the right degree of firm/softness. The service and delivery was so prompt. Thank you ...THANK YOU ! !

Nice bed! - Matthew C.

I'll be honest that it took a few weeks to get used to... it's firm... but within that time period back pain went away, sleep got better, etc. - I didn't have to "get comfortable" after using the bathroom in the middle of the night, almost any position was fine. Worth it!

Best sleep - Robin L.

Love my mattress. Best sleep I’ve had in years. Firm, but not too firm. So glad I decided to go with a Lull mattress.

Love it - Debra B.

Love it

All round excellent experience - James Sarka

Everything was excellent. It arrived a lot sooner than expected. It was easy to set-up easy and unwrap. So far I love it.

Amazing One of a Kind - McKenzi Green

I've only slept on it a couple of times because it's at my new house right now but every time I've slept on it, it's been amazing. I don't have anymore back or neck problems. It's very comfortable, I no longer experience tossing and turning. It's great.

Comfortable Sleep - Joseph Yazzie

Great, comfortable sleep, and awesome bed.

Awesome - Denise Barkas

It is heavenly.

Love It - Andrea C.

We have had great experiences with it so far. Definitely an upgrade from our old mattress, we love it.

Easiest purchase of a quality mattress. - BRIN PERRYMAN

Very convenient, process of getting into the house and on the bed was very simple and easy. Astounded by how easy it was to finance.

It's Great - Yuliya Hockman

Pretty comfortable.

Fast and easy - Jessika G.

Really simple, fast, and easy. And so far we love it.

Amazing - Carlos Garcia

Amazing mattress. I am really happy with it!

Great night's sleep - Susan N.

It's fantastic! I purchased it for my mom, so she loves it.

Get what you payed for - Tobias Wildman

Good experience it was exactly what i expected.

Awesome Mattress - Erin Elrod

I can sleep on anything, my boyfriend is picky but he absolutely he loves it. I do sleep a little hot on it but other than that it's great.

Amazing mattress! - Albert Lopez

Very very comfortable. My husband has had problems with his back but now he is getting six hours of sleep at night.

Great Mattress - Mary Esposito

I purchased this for my son, he is very happy and has not complained. The minute we opened it he's loved it. He usually has back and neck pain but he's had no pain from this mattress.

Nice to finally get a good nights sleep - Rodney Sgrignoli

I think the bed is working for us. My wife has a few issues with her back so we are still monitoring my wife's back pain and seeing if this bed is working. I think the mattress is helping us with better sleep.

Worth the price - Samantha M.

It's great! Really comfortable. I am sleeping pretty well on it.

Good value for children - Marcus Foote

Website was good. It's for my daughter. She likes it a lot.

Convenient Mattress - Gabrielle McCarthur

I really enjoy it, it's a great mattress. It's better than anything else I've tried. I love that it's the right amount of firmness. I love that it came in a box and was easy to set up.

Still Adjusting - Rona

It's getting better. In the beginning I needed to adjust, I was having some back pain, but still working it out.