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Foam Sweet Home has been selling latex mattresses direct to customers online since 1996. With their experience, they found that offering more customization for customers was a better approach then telling them what they should buy. Their mattress layers are fully customizable on purchase, which means that you can get the mattress that best fits your preference without, but you'll have to know what layers will best suit your body.
Urban Mattress is both a retailer and a brand of mattress. They were founded in Boulder, CO in 2008 with only one store and have grown to 14 stores in over 12 cities across the US. Their retail operation carries other mattress brands such as Vispring (the luxury British bedding brand) and Tempur-pedic, along with their own brand Urban Mattress and Urban Naturals. They are also active in social responsibility, donating to local charities in each of their locations. They have a budget line of Urban Mattress bedding focusing on both memory foam and hybrid bedding with a mid-price point to fit any budget.
Based on our aggregated reviews and our scoring method, we recommend Urban in this match up!
Foam Sweet Foam: 8.5/10
Foam Sweet Foam: 8.4/10
Foam Sweet Foam: 8.4/10
No Back Pain:
Foam Sweet Foam: 8.3/10
Foam Sweet Foam: $1099-$3399
Foam Sweet Foam:
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There have been diverse feedback from sleepers about these mattresses -- both good and bad. Many report sleeping well throughout the night and having a good overall experience, but there were others that didn't experience the same thing. Read on about this brand more below!
These mattresses have above average ratings for support, which is refreshing for those struggling with the aches and pains of a sagging bed. However, there are some that have mentioned support and feel issues, so do some extra research to ensure that your choice works with your body.
Edge support is an indicator of how supportive the sides of the mattress are versus the center. These mattresses do fine overall, but some that are heavier may experience some softness.
Mattresses may not last as long as they used to. For those that are looking for mattresses that last over 15 years, these days it can be hard to find. However, finding a mattress that really stays cozy that long can save you lots. Unfortunately, sleepers have mixed thoughts about these mattresses. Some customers report no problems, but others have issues with the durability over a shorter horizon than average.
Most sleepers are satisfied with their mattresses overall. This means these mattresses get good scores from sleepers overall, but some had different ordeals. Some sleepers didn't appreciate the feel in regards to their body. Learn more about the specifics of these mattresses below!
Having support layers is essential to the general feel of a mattress and whether it helps alleviate back pain. Most folks find these mattresses supporting them well while they sleep. This means that these mattresses should make you rest easy!
Most sleepers feel that the support towards the edge offers comfortable resistance. This means that the sides of the mattress will be comfortable for most folks and the mattress will prop you up rather than sinking down.
Bowling Ball & Density Tests
Some reviewers love the bowling ball test to measure firmness and support. These mattresses provide a consistent density surface, which is great for customers that are concerned about support.
It's a hard prospect finding products that last decades. Brands, by and large, rather go after making good money than building something that lasts a lifetime. However, there are still good brands out there. These mattress, as an example, get good marks from customers on quality. Most will find them last 7 - 12 years, though some that are heavier may find them break down a little bit faster.
This mattress is incredibly comfortable and we have been sleeping great since we got it! The pillows are awesome, too! So satisfied!View More Reviews
My experience with this latex mattress has been mixed. I purchased in February 2017. I do love the natural feature of the latex layers, mattress, cover and pad! And, the quality is great. However, my experience thus far with regard to comfort and support levels, a good quality memory foam or innerspring mattress will work too. For the extra money, I have not experienced the comfort and support I thought I might. I will keep switching the layer around to see if I find a better fit.
I love my mattress! It is comfortable and allows me to get a great night of sleep every night, especially since I was able to customize the four layers to find the best combination for me. I also have FSF pillows, and I take them with me on trips whenever possible! Other pillows and mattresses do not compare with FSF.
Superb mattress; outstanding customer support. Very happy!
I absolutely love my new mattress! I've always been a terrible sleeper since I sleep on my side and wake up with a sore neck and lots of aches and pains. Since I've started sleeping on this mattress, I'm still able to sleep on my side but no more pain! I also use the Latex pillows that are equally as amazing! I travel a lot for work and sleep in lots of different hotel beds, and never realized how much I cherish my new mattress and pillow until I got my Foam Sweet Foam bed! HIGHLY recommended!! Customer service and the delivery and set up set themselves above the rest! Thanks Foam Sweet Foam!
My husband and I love our mattress! It has to be the most comfortable bed we've ever slept on! We're never going back to regular mattresses. Latex is amazing, it doesn't run hot, or lose shape over time. I fall asleep faster, stay asleep longer, and dont wake up with aches. Thanks again, Foam Sweet Foam!
I have a huge complaint about the mattress which I bought from you over 2 years ago. It is hard to get up in the morning! It used to be easy to get up in the morning because it was more painful (Fibromyalgia) to stay in bed. Now it is the coziest, most restful, almost pain free place to be. From the beginning there was a dramatic improvement in my sleep & a significant reduction in the level of Fibromyalgia pain throughout the day. My health is still improving.
Love my Foam Sweet Foam Mattress
After many restless nights on our old innerspring mattress, my wife and I decided it was time for a new mattress. I began my online research and found Foam Sweet Foam’s website and began reading all of the details. I really liked what I saw at FSF as their site had way more information than the others. The Mattress Underground showed that FSF had a very good reputation as well. So I contacted FSF by email and began discussions with Heidi.
I’m a big guy 5’11” 320 lbs. (I’m a side sleeper, and my wife is a back sleeper). FSF came up with a split queen with the correct layers to accommodate both of us. We made the purchase and received our mattress, cover, and pad in May 2017 and have slept much better since.
The prices offered by Foam Sweet Foam were less than the nearest retail store (90mi. away) that we visited that had latex mattresses. With FSF we knew what was in the layers we were getting. Also, the FSF guarantee gave us confidence in making an online purchase of this amount.
We feel like Goldilocks, 4 mattresses in 18 months. Finally, we found the perfect one! Before purchasing this one, I did a lot of research, spending hours sifting through the different types of mattresses and companies. After narrowing it down to latex, I called several companies asking them questions and advice. I came across Foam Sweet Foam and loved their approach. No pressure, never pushy and very informative. Just good advice and suggestions on what might be a good fit. We loved the concept of the layers. We purchased a 13 inch Split King, his side a little firmer than mine. We can’t begin to tell you how much we are in love with our new mattresses! No heat issues for me and we are loving that little bounce instead of that sinking feeling! Also purchased the mattress pads and pillows..Oh, the pillows! We highly recommend Foam Sweet Foam. Thank you for finally giving us find a good nights rest!
I recently purchased a four layer talalay/dunlop latex mattress and absolutely love it! After several months of indecision, I decided to try FSF. They were extremely knowledgable and accurately suggested which layer combination would be most comfortable (soft, med, firm, x firm) for my height (5' 8") and weight (135 lbs). I highly recommend them. I could not beat the great price either--buying direct saved my thousands of dollars. My order arrived in perfect condition (CA to FL) and took just a few minutes to setup. Thank you FSF!
We’ve had the mattress for about 6 months now and love it. After years of sleeping on a memory foam topper this is a real treat. I had no idea there could be such a difference. Love the way the latex sinks in and bounces back when I move.
Thank you and Heidi so much for answering my endless questions with such patience. Your recommended layers are perfect for me and my husband and as a night owl I now look forward to going to sleep.
Thanks again for everything!
Update May 2017
Still love the mattress! It is the most comfortable mattress I have ever slept on!
For the past 3.5 years I would wake up in the middle of most nights with terrible aches in my left leg and hip - sometimes it would keep me up for 2-3 hours. A friend of mine loved her mattress from FSF and told me they were online order only. After another sleepless night I told myself, "I have to do something about this." I called Foam Sweet Foam and on a leap of faith, I talked to their customer service and they helped me choose my layers: Talalay Soft, Talalay Medium, Talalay Firm, Talalay XFirm and it's PERFECT for me. Since my first night sleeping on this bed (since July 2015) I have not woken up with leg pain and my husband says it's the best sleep he has had. For me, going to bed now is a joy not a dread. I can't say enough good things about this mattress and company. If you’re not sure what is the right combination for you, call them and they will walk you through it!
WOW, WOW, WOW, cannot say enough good things about them. Awesome, wonderful, comfortable mattress layers. I have major back issues and multiple failed surgeries so comfort is a must. Customer service is unbeatable. I am so pleased that we found this company. Above and beyond. Thank you Scott and Heidi
This Mattress is the most comfortable mattress I've ever owned. I'm very happy with it. I really like the multiple layer system because it gives you the option to swap the layers around until you find the perfect firmness. I'm the kind of person who will lay on a bed that is super soft and think I love it only to realize a few weeks later that I need more support. Once I swapped the firmer layer to the top it was perfect!
I am in love with our 16" king mattress! I'm glad I called for advice on the best firmness for each layer, or we'd have ordered too soft.
My only small negative is the layers are a couple of inches longer than our mattress base so we need an oversized top sheet to allow enough fabric to be tucked in at the foot of the bed.
I generally love soft beds for the cloud-like feel, but my bed became too soft for me which led to lower back problems. The first night I slept on my new mattress, I woke up with no more back pain. It was also the first night in months that I slept through. It is firm for support but soft enough to keep me happy. I just sink it. I am so happy with my new bed!
I LOVE my mattress! I've had it for several years now and it still looks brand new. I'm very satisfied and will definitely purchase again!!
I love our mattress! It was very comfortable from the start and now we have had it for a full year and it still feels brand new. It has not made holes where we lay at all! My husband and I both sleep great on it, and always look forward to coming back to our own bed after vacation! We highly recommend this bed!!
This mattress has given me the best sleep of my life. Not only is my mattress soft but it is so supportive. I find it hard to sleep anywhere else and when I am on vacation I find myself dreaming of going home to sleep on my mattress. Thank you foam sweet foam for revolutionizing the way I sleep.
My husband and I were looking to replace our mattress and we couldn't be happier with Foam Sweet Foam. Super comfy but firm and supportive! No coils, no harsh chemicals, and great customer service. Each layer came individually packaged and assembly was pretty easy to figure out. We will never go back to coil spring mattress again! Thank you Foam Sweet Foam, we love our mattress!
My wife and I were looking for a new mattress, and couldn't have made a better choice! The layers of foam were easy to stack, and we really like the idea that we can swap layers around if we decide we want a softer mattress in the future. We have been getting great sleep. We love it so much that we contacted Foam Sweet Foam, and were able to order custom sized mattresses for our camper! This has vastly improved our sleep while camping. Thank you so much Foam Sweet Foam!
Wow! The mattress arrived with each layer compressed and bagged. It was easy to assemble the mattress layers. We are enjoying very comfortable nights of rest.
I like it, I dont love it. The comfort is great, I sleep well every night. Its firm but soft. It gives the support where I need which is a good thing. Just know that this bed comes in multiple parts and each part is heavy. If you are rich enough then have a white glove company set it up for you, or endure the set up once and don't move the bed again.
Our Foam Sweet Foam mattress is wonderful! We recently had several guests in our home sleeping on our mattress and they all told us the next morning what a great mattress it was to sleep on. We even moved it across the country and it held up incredibly well, still giving us a great night of sleep each night. I also LOVE the latex pillows we got with our mattress. I try to take it with me whenever I travel. I've never been so attached to a pillow in my life!
Last night was my first night on the new mattress after buying all the sheets and stuff at Ikea!! It was like sleeping on a cloud, wrapped in cotton candy, with vanilla bean aroma in the air, with pancakes and bacon ready for me in the morning! Hahaha. I love it!
We purchased our mattress from foam sweet foam 3 years ago. I can't express enough, that this is the best mattress I've ever slept on. It's still as good as new, and I rest assured I won't have to think about buying another for decades. My wife and I both like a firmer mattress, so we got two layers of extra firm, and one firm. Whenever we have to sleep somewhere else, we're always disappointed, and wish we could take our mattress with us, we love it so much!
FINALLY after MONTHS of research, I decided to purchase a latex mattress. Then....MORE research deciding which company to purchase it from. It was extremely hard for me to spend this much money on a product I had not SEEN much less laid on! Even though I made numerous phone calls to FSF before I finally purchased, they were always patient, addressed each question and concern with knowledge and without any pressure for me to order. Taking factors of my husband’s and my height/weight/sleeping positions and individual pains into account, they suggested a 4 layer bed with each layer PERFECTLY suited for our specific needs. Our mattress is more comfortable than we dared hope for!! Thanks FSF AND to Phoenix of “The Mattress Underground.” Without his sharing years of his own research on ALL types of mattresses, I’m afraid I would STILL be trying to make a mattress decision, instead of sleeping blissfully every night. We wake up each morning rested and without pain.
We've had our 3 layer talalay mattress since 2011. It's been great for all of these years. No sagging. Recently, I contacted customer service for replacing the mattress cover that got damaged due to hurricane Irma. They were very prompt with their answer and I'm very satisfied with their stellar services.
I've had my mattress for three months now and absolutely love it. I chose a firm/firm (both talalay) combination as I wanted firm, but needed a lower profile. It is nicely firm, yet still has some give to it. I also like that it had very little odor. I'm on the lighter side (about 140 pounds), so this choice worked just fine for me. One thing that stood out in the purchase process was a call from foam sweet foam. My choice of mattress firmness levels was not typical. They called to discuss this to help make sure that I was making the best choice. While I stayed with my initial choice, I am glad they wanted to make sure that I would enjoy my mattress.
I also purchased the mattress pad. It is nice and high quality. That said, I really like the feel of the mattress cover and wish the pad were just a removable version of it. Assembly was pretty easy. I had a minor issues with the zipper at first; a slightly more heavy duty zipper would make it even better and easier to set up.
I would highly recommend Foam Sweet Foam as a company. Heidi was one the best customer support people I have ever dealt with, she did everything to help me and stuck by me. Great company!!!
We have had our 13 inch king size bed for about 2 months and absolutely love it! We went with Soft Talalay, Medium Talalay, Firm Dunlop, X Firm Dunlop for our layers. It is perfect for us - so supportive, yet not hard. Latex is the only way to go and we were very happy with the Foam Sweet Foam Service! We went to a few stores selling latex mattresses and were shocked at the prices. FSF offers excellent value. Highly recommend! We are die hard Latex converts!!
We've had our 13" split king (on an adjustable frame) for a year now and couldn't be happier! Foam Sweet Foam made shopping easy and, although it was a substantial purchase and we'd never tried a latex mattress, it sounded perfect and has exceeded our expectations. I'll never buy another mattress with springs or memory foam! We customized our firmnesses--hers is slightly softer--and even though she has some minor medical problems, we're both having the best sleep of our lives. Thanks!
I've been meaning to write this for some time to let you know how pleased we are with our mattress. I don't frequently write reviews, but I do rely on them when making a purchase. I like to know how a product is performing over time. We purchased our mattress three years ago, and are nothing but pleased with it. We ordered a three-layer: soft Talalay, medium Dunlop, firm Dunlop. We were interested latex because we are not fans of the chemicals used in a conventional mattress. We drove 1.5 hours to the showroom of a different dealer, where they had the same mattress for significantly more money. We were impressed with latex, but overwhelmed by the cost, so we looked online. It was a big investment, but we have never regretted it. It was one of the best large purchases we have made and is undoubtedly the one we use the most! It is, without a doubt, the most comfortable bed I've ever slept in. Thanks Foam Sweet Foam for making out nights much more comfortable.
Bought a 16" King-sized after years of research. The first night on it was so comfortable & supportive of joints & back issues. Now we cant stay out of it. Sleeping too much! Hubs snores much less too. Dogs went to sleep instantly. Personal & great service! Simple to put together after watching the video a couple times. We're older and short but this was easy for us because of the layers. 9 stars!!
We've had our 16" king sized mattress for approx 3 years now. The mattress is comfortable & holding up well. My only thing is the movement/motion I feel when you have a 300lb partner who tosses & turns all night. It is definitely not like a temperpedic if that is what you are looking for...that being said, I have also owned a temperpedic like mattress & had joint pain from feeling "stuck" in the mattress & not being able to turn over easily. Overall, great mattress if motion doesn't bother you. Sheets thick enough for the 16" are near impossible to find & be warned, this thing is HEAVY once put together!
We received your 4 layered custom mattress in July. I didn't know at first if I would like it. It's now almost October and the best thing I can say to a skeptical customer is to give it a few months like we did. I wouldn't trade this bed for anything in the world now. It's different but it's amazing. No more pressure points. No more sinking into the mattress. Perfection. Restful Sleep. Done. :)
We are getting ready to purchase our 3rd mattress from FSF. We bought our king 4 layer mattress 3 years ago, then one for our son, and now one for the guest room. After 3 years ours is every bit as wonderful as it was when we first got it. We literally can’t wait to get home from a trip so we can sleep in our bed. No more neck and hip aches. Yay!
Foam Sweet Foam (FSF) is an excellent mattress resource. From the prompt and professional response to my initial questions, to the FAST and free delivery, to a good nights sleep on the new bed -- every step was a pleasure thanks to the folks at FSF. I appreciate the great recommendadions for the layers and the ease of set-up (2-person job). I recommend FSF without reservation!
We always thought that if we spent more we would get more, but we got tired of a well known brand that costs $3K that became uncomfortable and developed a sink-hole - with that last mattress, it lasted only a year. So I did the research, and learned that it was all about the materials. FSF uses the best foam in the industry, and provides the ability to customize the layers and adjust. So we went ahead and ordered a 13" King, knowing that we could adjust it if necessary. It has been almost a year on our FSF mattress, and I can confirm that it is the best mattress that I have ever slept on. Now, I look forward to going to bed because it is so comfortable. Having a Talalay top layer is key for us - it's supremely comfortable to have that 'bounce' on top, and the solid Dunlap base layers below. When our daughter moves out, we will buy a FSF mattress for her. We don't want to get her one before then, because then she might never leave!
Absolutely fantastic experiences. From ordering, to delivery, to outstanding sleep.....bought two mattresses a few years ago and am still enjoying perfection. This is an awesome product and you have to sleep on one of these mattresses to fully understand how comfortable they are! Contacting via phone for assistance or questions is about as friendly and helpful and professional as imaginable.
Liked what I felt in the store, but it feels a little less magical at home. However, I can't complain much because it still really beats my old crappy Serta.View More Reviews
Unlike many mattress stores that I have been in, this experience was far from pushy -- and I had a lower budget, but experienced great service and a good overall experience. In the end, selected one of their urban mattresses and am very pleased with the feel of the bed. Good stuff!
Just bought from the Berkeley branch and it was such a great experience. Todd was amazingly helpful, but not pushy at all. He just wanted to direct me in the right direction and in the end, I got an Urban Mattress that I just love. Couldn't be happier.
I had a great customer service experience when I went into Urban Mattress -- not pushy at all and I felt like I got the right bed when I left. Unfortunately, the bed isn't as comfortable as I first thought it was. It is a bit hard in the cold weather and I sometimes wake up with back pain. Still going to see if it gets better, but waiting to see.
Just bought an Urban Naturals mattress. I was really excited about the idea of it being all natural after some of things I read online about VOCs. Overall, it feels like a great mattress and I really don't mind that I paid more than a Casper for it being natural and not hurting my baby and me.
Great experience in the store and great experience when I got the mattress. The delivery folks were really friendly and the mattress ended up being the perfect thing for my back pain. I couldn't be happier.
Had a good experience in the store, but afterwards didn't get my mattress for over 3 weeks. There was a lot of back and forth, and I finally got it, but there wasn't good communication during that process and the company should try to get better at this piece of their customer experience. Overall, bed is okay.
I feel like I might have overpaid a little bit. I didn't do a lot of research because my friends told me about Urban Mattress. After I bought the Urban Naturals model, I looked online at similar mattresses and think that it may have been a little bit on the expensive side. Not a complainer, but should have looked at what was out there before I shopped.
Got my mattress from the Berkeley store and it was a great experience. Todd was amazing, not pushy, but helped me find what I needed. After that, I feel like I am actually sleeping better and living better as a consequence. Great stuff!
Bought Dunlopillo Harbor Lux Queen in June. By August, both sides sloped outward and there was a ridge down the middle. For $1,200, you would think it would have been a good quality mattress. It wasn't.
Won't be shopping here ever again.
Update: Amazing customer service! Got a message from Nathaniel, the owner. He said it sounded like a warranty issue. He offered to exchange my mattress, including exchanging it for a more expensive mattress, at NO ADDITIONAL EXPENSE. I picked another mattress I liked, and it will be exchanged next week. I was not even charged for delivery. Will be sending my daughter here to buy a mattress next week.
Won't be shopping for a mattress any place but URBAN MATTRESS.
I have only had one other mattress shopping experience, and it was DREADFUL (MattressLand, Springfield VA), so I don't have a very large basis for comparison. But, I DID end up buying a mattress here, so I am giving it a thumbs up. The staff was nice and not pushy at all. Answered our questions and provided a little guidance, and helped us find a great mattress. They provide free delivery to my house, free removal of the old mattress, and/or will help you to move the old mattress to a guest bedroom (or wherever).
Bonus: Urban Mattress donates 2% of the purchase price to a charity of your choosing (you can select one of four). I thought that was a really nice touch.
What a great experience! Our first day of shopping for our teen son's new bed set. We are not impulse buyers and very rarely make a purchase at our first stop. Josh made this an easy and painless process! Prices were comparable to other places and included a warranty and trial period. Thank you Urban Mattress!
Best experience I've ever had buying a mattress! Ethan at the Denver location was incredibly helpful for my husband and I when we decided to upgrade to a king bed. They encourage you to really lay on the mattresses and even turn on relaxing music for a full experience. They don't push certain beds on you and do not seem to be working on commission. Additionally, Ethan honored a sale price that we talked about even after the sale was over. Overall an incredible experience in terms of customer service, and the bed we're getting is the most comfortable I've ever slept on!
A Company with Heart I learned a lot about Urban Mattress Denver on a recent visit. The people at this company are doing some really great things outside of the sales floor. For instance, they support a program that helps convicted felons find work. This reduces recidivism and adds to the overall health of the economy. Plus, it's just a good thing to do for folks who may be looking for a second chance in life. There are some really wonderful mattresses at Urban Mattress Denver. I was really impressed with the upscale ones made by Vispring. Ethan, the owner, told me that The "VI" in Vispring stands for the Roman numeral 6. It represents the six turns to each coil. That makes a difference, believe me. You should try one out. This is a really great store with even better people. Sleep well!
The guys took time to ensure we picked the right mattress and they also have some pretty awesome financing options. Highly recommended for anyone that is in the market for a new mattress or Tempur-Pedic Thanks again!
Great experience! I was a little wary about buying a mattress - it had been a while and you hear stories about mattress salesman, but Urban Mattress totally went above and beyond expectations! We walked in, were greeted by two friendly, easy going salesmen, offered a beer(!) and then Ethan, the owner, listened to us. He guided us to a mattress that, immediately, felt right, but showed us a handful of others just to compare. He knew exactly what we were looking for and made the whole process smooth and easy. The price was competitive with what we had been looking at online at another place, and he threw in a mattress protector for free (a win-win for them since they have a 90 day return policy). They stock locally made mattresses with 15 year warranties. They also support local schools and non-profits and all-around nice people. Highly recommend!
This was my first ever dealing with a mattress store, but this will not be the last. Any future business that I have will be done with Urban Mattress. My situation was slightly odd but Ethan made everything a breeze. He was extremely knowledgeable about the type of mattress that I needed, and even set it up to be delivered to my new apartment. The delivery itself went so smoothly and the movers were courteous and quick! Overall this has definitely been a 5-star experience and I can't recommend these guys/gals enough! Thank you Ethan and thank you Urban mattress!
Don't know where to start, but I simply can't say enough good things about my experience shopping at Urban Mattress...I just moved from Chicago, and making a long drive plus moving heavy things left my body completely shot. With my other shopping options, I was going to have to be without a bed for a few more WEEKS. I'd gotten a quote from UM a few weeks before I got here, so I decided to follow up with them- Ethan, specifically- and he not only honored the original price he gave me, but made sure I had my bed within 48 hours. He was an absolute delight, and this bed is a dream (see what i did there?!). Don't bother with other options- this is the way to go. THANK YOU for a wonderful experience!
I went to this place because of the great reviews and quickly learned that this place was nothing like others described except for the ones that show they got lack of service as well I walked in to buy a mattress the owner actually came up to help me I was there maybe six minutes trying out a couple beds with another customer walked in and he walked away after helping her he did some work on his computer I was confused as to why he stepped away maybe was because I had too many questions concerning the way the beds were made and the quality of the material. I thought those are common questions and fair to ask especially learning that buying a bed is no easy task. During that time I also noticed a shift in his attitude which was sort of alarming being that he bragged about the beds he has that he designed and created except for the ones that are over $10,000 when I walked over that section and at that time he decided to come back over and talk to me (I tried this on purpose to see what he would do) It was clear as soon as I did this what kind of person he was. He doesn't really have patience for someone buying his lower end beds which makes no sense to me he should just open up an all high-end bed store. I went elsewhere and bought a great bed and a much better deal than what I think much better quality from all of my research and visiting various other stores
This was an enjoyable experience. Large selection, fair prices, nice people to deal with. They lived up to their word and delivered as promised. My wife loves the mattress. We feel good to recommend.
Looking reviews, this place looks like quite the mixed bag. And while I cannot speak to the full shopping experience, I can speak my visit to their Colorado Blvd store. While I feel we were steered towards the extremely expensive mattresses, I can not think of a sales experience that didn't start by showing me the top of the line so I could "compare" property. That is sales, and I have learned to accept it. After learning why a mattress can cost more than my car, we spoke with a gentleman named Ethan who I believe is one of the owners. He was very knowledgeable, and also told us about what they are doing for charity in the Denver area. They specifically contract with a group that works with recently released convicts so that these who are entering the workforce with a large black mark on their CV an get work and d all for both themselves and an employer. Also a portion (I believe we were told 2%) of the sale is donated to local charities. And if you of not are for the charities they normally donate towards, you can request they donate it to the local charity of your choice. That is pretty awesome! Anyway, the only reason I would not purchase a mattress from Urban Mattress is that I have a family member in the industry and I know that Thanksgiving would be horribly awkward for the remainder of my years if I were to by a mattress from else. Granted if Ethan could get me g killer deal, I might be willing to live with some extra awkward with my stuffing.
I have had the mattress for 2 years and it is still just as comfy now as the day I got it. Got a bed stand for it a couple weeks ago for it. Easy set up. Great customer service, good prices.
Who knew trying mattresses could be so enjoyable? My fiancée and I went to three different mattress stores to try mattresses, and not only was the experience here so much better, but the beds were too. Johnny and Ethan helped us out with our purchase, and they did a great job. They tried to keep us in our price range, and left us alone to try things out, while at the same time answering all our questions. Also, stellar drinks.
We just had an amazing team deliver a HEAVY king mattress up our very old staircase. Urban Mattress has been an awesome team to work with, from the service in the store to the quick and professional delivery.
My husband and I were both waking up with back pain so we went in "just to look" but were so blown away by the quality and price we left with a brand new adjustable king bed. The bed was delivered the next morning and the crew even moved the existing bed into our guest room for us. The shopping experience was not just easy but enjoyable! Thanks UM!
Great customer service and a great mattress is what you get at Urban Mattress Boulder. I worked with Ken and got a knowledgeable sales associate. I initially got a mattress that was too firm and Eric was terrific about exchanging it for a different model. No extra cost to deliver to Nederland (twice!) and the guys were on time, quick and professional. I ran the mattress store gantlet doing research before buying, visiting 9-10 places. I found UMB was the most customer friendly of the group. After having back pain for a year, I finally bit the bullet and invested in my sleep quality with new mattress. Their product is more expensive but of much better quality and ultimately the 15 year no sag warranty sold me. After a month sleeping on it, I am extremely happy with this purchase and my buying experience. I will be buying from them again for our guest room. I highly recommend Ken and Eric over at Urban Mattress Boulder.
If you are looking for a mattress that is something out of the ordinary or have very special requirements, this is the place. It's family owned and run and the family member I worked with was incredibly knowledgeable and helpful. No high pressure but was happy to spend time with me and write up a proposal even though I was not ready to buy immediately. These are high cost mattresses but worth it, given that they include a lot of natural components, not just the mass produced trend of the year. They even called me in advance of a special sale recently to let me know the savings on my choice. It's wonderful that they don't upsell by package pricing like a lot of the chains. You can actually get "just" a mattress if that's what you want and need. We had recently already changed our base and want to assess that before changing another aspect. I will be back when I am ready to make the purchase of this model or the more expensive one I am still considering as there are pro and cons of each and a higher end product I have had in the past.
We needed a mattress four our son who just moved to town. Urban Mattress was the perfect choice! Eric was super friendly and helpful, guiding us to the perfect mattress. Delivery was free- and we had the mattress the next day. This is definitely the place to go for a quality product and excellent customer service!
Great experience for a great quality mattress. Confident sales team. No nonsense. In and out in 20 minutes. Mattress delivered 3 hrs later. Easy. Thank you!!
Best mattress store and customer service! Billy, Eric, Alexa and Ken were all so helpful and experts at helping us find the right mattress. We thought we found the perfect mattress and it turns out it was too firm for us. They exchanged it for the true perfect mattress after lots of visits and conversation about what we wanted in a mattress. We love it! We truly apprciated how friendly, caring and knowledgable they all were.
Superb service. Have never slept better, and don't want to get out of bed in the morning!! They were even willing to give me a temporary brand new mattress until the swell fancier one I bought was custom made. Everyone I came in contact with were wonderful and helpful. Delivery guys were clean cut, thoughtful, on time, reliable, nice, well trained, and as a bonus, delightfully funny.. overall shopping at Urban Mattress was dynamite experience. Highest recommendations,, I will never shop any other mattress company in Boulder..
I spent 6 months gearing up to buy a mattress because it's a major investment! I couldn't be happier to have gone with Urban Mattress. I originally purchased a firm mattress that ended up not being the right fit for my husband and I. The guys at Urban Mattress made the exchange easy, guilt-free, and super convenient. They GENUINELY care about getting you the perfect fit. Not to mention, the quality of their products is unparalleled. Without question, I will be telling everyone to go here to find their next mattress.
Excellent service, excellent knowledge, and we feel like we made an excellent purchase! Really very happy with our experience today and will be back for our next mattresses!
I highly recommend this mattress store. Very knowledgeable staff - the owner has been working with mattresses for almost 40 years. They have incredible quality mattresses at a very reasonable price, and are not a chain store. 10 year warranty. I found the owner extremely trustworthy, I think the whole transaction took 15 minutes because I told him exactly what I wanted and the price range, and he took me to the exact bed that I needed. That kind of service requires a certain kind of knowledge, intuition, and artistry that can't be found in sales people that have been in the industry for five months and work on commission. Plus the mattress will end up in my house for free within 24 hours. Honestly how could you ask for more.
Needed a mattress for my son's new big boy bed. These guys were awesome! I really appreciated that the sales guy was not pushy and he made delivery arrangements so quick and easy. I made a mistake to order the wrong size mattress and he took care of it without any problems. Great service, awesome mattress! The transition from crib to bed was so easy! I think the super comfy mattress helped. Thank you!
Very nice mattress store with high end choices. They have mattresses that cost 20 K plus made of horse hair and fine stuff.. :) really seriously. I just had to pick up a metal frame for my very plain but comfortable king size bed and found out a lot about many amazing mattresses. The gent was very nice who I talked too but I can never see spending 20 k on a mattress. Seems silly.
In the middle of a mattress emergency purchase they were calm, didn't take advantage of the "had to have" situation, the mattress was on time with tons of very helpful options and communication prior too. We were on the 4th floor, no elevator and not a single "look" or complaint, just wonderful! Oh, and the mattress is probably the best we have EVER had!!
We bought a queen sized mattress here today and had a very good experience. All salespeople were friendly and helpful. They weren't pushy, they gave us a few options and then left us to decide. We chose a mattress that was comparable to others we had seen in town and about $100 less than what other places were offering. The ambience was also nice--there's a water feature, fresh coffee, and nice lighting. It made me feel like taking a nap, which might be the point! I would definitely buy from them again! Oh, and free delivery is a nice touch!
FANTASTIC! Don't buy a mattress anywhere else. Service is great and the mattress is amazingly comfortable. The salesperson was extremely patient as we tried out a TON of mattresses and then referred us to the owner for a recommendation when we were couldn't make up our minds. Once we explained our dilemma (differences in softness requirements) he actually recommended a much less expensive option than we were originally considering - and we're both very happy with it. Slight delay in delivery (hour or so) due to confusion with the address but they called immediately upon realizing the number had been written down incorrectly and followed up with me twice. I'll never go elsewhere for a mattress!
Very positive experience from the moment we walked through the door until mattress and accessories were delivered.