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Flobeds is an all-natural Talalay latex mattress company based in California. They have been building latex mattresses for decades and offer a range of mattresses that are mid to high priced. Using only Talalay latex puts their mattresses in the higher end grade for latex mattresses. They also have some nice tools to figure out which firmness foam is right for you.
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Flobeds in this match up!
See Our Full Review of Flobeds
Understanding customer satisfaction can be a big win in finding yourself the right mattress, but it isn't always as easy as it seems. These mattresses, however, get mixed reviews from sleepers. Some customers complained about comfort, but others were happy with the way the mattress made them feel. Read on to hear directly from customers.
Mattress support is the secret for keeping things comfy at night and in the morning. These mattresses are above average in supportiveness across all sleepers. This is important if you have back problems or need something that will keep the spine aligned properly. Most reviewers report that these mattresses are supportive overall.
Edge support is how much resistance there is along the sides of the mattress. These mattresses provide solid edge support overall, but some may experience a slight contouring if they put too much pressure on the edge.
Bowling Ball & Density Tests
The bowling ball and density tests are good measures of mattress firmness. It is also a solid test for understanding evenness of support throughout the mattress surface. Overall, these mattresses should provide an even supportive feel.
Durable mattresses will last between 7 and 12 years based on the materials that are in the mattress. Mattresses with springs tend to last longer if they are well made than foam mattresses -- though this is not always the case. However, mattresses of any kind that don't offer good durability will start sagging quicker especially for larger sleepers. Sleepers have mixed things to say about these mattresses. Some have had complaints, but others have found comfortable sleep.
With customer data, it is easier to understand if a mattress will work for you. However, it can get daunting after looking for reviews from many different products. These mattresses have received some mixed emotions from customers. Some reviewers report being happy with their selection, but others aren't so sure.
These mattresses are above average in their supportiveness, which is refreshing for those that need a mattress to align the spine. However, there are some reviewers that describe a lack of support for their bodies, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge support is how much resistance there is along the sides of the mattress. These mattresses offer good supportiveness for most, but heavier folks may experience some contouring.
These mattresses get mixed ratings from customers on durability. We all hope to find a mattress that remains cozy for 10 years or more, but sadly, not all are built to last. If you are considering buying a mattress with mixed reviews on durability, do a last look at the warranty and return policies to make sure you are safe.
Works great!View More Reviews
My brother, Darrell, had highly recommended the FloBed, so I ordered your queen size about 2-3 years ago. I have a history of behaving like the princess and the pea; I am very finicky about my mattress. Before purchasing your FloBed, I tried purchasing a memory foam topper and after just ONE night (not even!), my back was screaming at me in major pain! I could not even make it through that one night and ended up trying to straighten out my back by laying directly on the hard floor. That did not do the trick either. Obviously, it was quickly returned to the store! It took a full month to finally get my back to the place, it was tolerable again. When I purchased your mattress, you can imagine my fear when hearing it had ANY kind of memory foam and so I was skeptical, plus the price compounded that fear. Once your mattress arrived, I was cautiously excited about trying it out that night. I am happy to report that I slept pain-free! UPS is typically not my preferred vendor, as the boxes for my deliveries usually arrive damaged. Yes, it did have a corner damaged but fortunately the mattress was fine. Thank you for my good nights sleep bed!
We enjoyed reading the account of 20 years of dreams in a box. What a account of believing to accomplish your goal. You certainly have made a wonderful product. We love sleeping in our flobed. We recently moved to another location instead of having our hired movers deal with the flobed, we decided to move it ourselves. We rolled up each section of the latex mattress and filled six large plastic garbage bags. We loaded them into our hatchback car, dismantled the frame and set up the bed in our new location. it is our prize possession. We always look forward to a good night sleep in our flobed. We got the idea for packing our bed like that from how it was packed by you all and shipped to us via UPS. It is a very efficient form of transportation. Much easier than hauling a large box spring and mattress through a hallway. Thanks again for building such a quality product.
Congratulations on 20 years! When we were considering a Flo Bed, we thought we'd ride over to Fort Bragg from Lakeport and try them out. Did not think about how to get it home but had heard they came in sections, etc. Getting beds upstairs is not fun. After testing and resting for several hours, we chose our bed. We asked if all would fit in our pick up and you said no problem. Sure enough, our new queen size Flo Bed went home in our regular size pick-up even with a camper shell with room to spare. While UPS did not bring our bed to our door, we think it's pretty amazing how you package each piece. Getting a queen size bed upstairs and around corners was never easier. Thanks for many years of comfortable sleep. Our pillows are the best, too.
Every year our family camps at Caspar for a week in June. Our brother-in-law, Don Dillier, had been telling us about your beds for about 2 years prior to our stay in June of 2013. He just raved and raved about how comfortable the Talalay latex beds were. So on that fateful day of June 25, 2013 he brought us to your store in Fort Bragg and introduced us to your beds. Needless to say we left that day having purchased one of your queen size beds along with two of your super comfortable twice fluffed pillows. We have been happy every since that day. We have even come back to buy pillows for our kids. You were super helpful in helping to get the bed just right in making adjustments to personalize the bed for each of us. Now we look forward to going to bed every night knowing that we have a great nights sleep ahead of us. Thanks, and we would be happy to make a statement about how awesome it was too receive the bed in boxes and take that journey in creating the best nights sleep we have ever had.
I remember when the bed arrived. Those boxes are really sturdy and the bed so easily fits inside due to its modular design. I have to tell you, I hung on to those boxes for a while just in case I was going to move but after 10 years I had to let them go to recycling. My wife Virginia and I love our bed. We have had it for over ten years and it continues to give us a great night?s sleep, the construction is solid, the support is great and we just enjoy staying in bed. The only maintenance activity we perform is taking the mattress apart each year and putting it back together. I?m not really sure its recommended but it just seems right! Thanks for constructing such a great bed.
I wanted to send you an email to say we are enjoying our Flobed. I think it is working and will continue to work really well. I do like the additional softness on my side. Will it hold up even though it is softer? As far as UPS, our Flobed arrived promptly in 4 boxes through UPS. The driver was incredibly nice and accommodating and put the boxes in my garage as I requested. I was able to put the bed together easily by myself using the directions included. It is a split queen with customized firmness levels on each side so the pieces were manageable to handle myself. It fits perfectly on top of our platform bed. The materials are very high quality. My husband and I have been sleeping on it for about 5 weeks. My husband says his back feels better since getting this mattress. I am glad I spoke with you and followed your suggestions regarding firmness. You were right. Thanks very much for your help. A friend of mine may be ordering a Flobed based on my recommendation. She is going to come and lay on our bed and I will show her the inside of the bed. Do you offer your current customers a bonus for sending new customers?
A Mattress That Will Last a Lifetime It took me the third try but am I super glad that I found Flo-beds. with the other ones I was waking up 5 & 6 times a night or more, OUCH!!! When I called Flo-beds & talked to them about their V-zone it sounded very logical how you could dial it in for both of us but even then after my last 2 tries you just do not know. Am I ever happy that we tried the third time because the small of my back was just killing me. It cost a bit more, but believe me it is worth every bit of it !! After we first set it up I had to re-dial my side 3 times but once you find the right combination, WOW it was great. It doesn't have the poisons from the fire proofing, you don't need a ladder to get on it, & it will never start sagging & developing lumps. I also like the way you can zip off the top & hang it out in the sun to refresh it. This for sure was the best investment we could have made, it will last us a very long time. You could save yourself a lot of time & just get the V-zone right off the get-go. If you an accident or get hurt some other way all you have to do is re-dial it till you get better & then put it back.
One Saturday morning seven years ago, I was unable to walk because my right leg wouldn't work! Pressure on my right hip from my old conventional mattress, along with the fact that I do not move at all in my sleep, made the leg go dead for several minutes! It scared me pretty badly, and I found FloBeds online that day because I knew I needed a better mattress alternative. I knew I was going out on a limb to order a mattress online. But I searched exhaustively and found nothing but praise for your mattresses. The customizable aspect appealed to me. When my new mattress arrived, I was prepared for it to look impossibly small in its boxes, but I was not prepared for how much fun it would be to unwrap! Watching each piece expand and testing all the variations of squishiness was as exciting as the anticipation of a new sleep experience! Seven years later, I am still loving my customized Flo Bed mattress as much as I did at the start! It is in perfect, out of the box condition! I have told so many about this incredible mattress and how it has improved my health! I look forward to lying down on it every night and frequently think as I am falling asleep, Thank heaven for my mattress!
I had a back injury and could not even sleep in my bed anymore. I purchased a flo bed and my life totally changed. I sleep through the night now and my back feels way better. Thanks, flo bed.
I have been meaning to write a review for some time, but it has been hard to find time with a toddler. Your promise of a Twice Fluffed Travel Pillow caught my eye because all of my recent road trips have found my trusty, yet bulky, natural Twice Fluffed Pillow riding shotgun. I was sleeping on a 12 year old conventional innerspring mattress when I got pregnant. As I grew larger, hip pain started keeping me awake - I was flipping from side to side constantly between nighttime bathroom trips. No amount of extra cushion under my hip helped me sleep. I took to the web looking for a new mattress, and I quickly settled on FloBeds. We were also due to move a few months and there were boxes piled along the walls in our small second floor apartment. I remember thinking that having a mattress we could box back up would be more convenient on the stairs for the friends we'd enlisted to help us move. I remember checking the UPS tracking page daily. My husband helped the delivery person carry the boxes up the stairs and we set it up right away. We were impressed with how comfortable the mattress was and have nothing but positive things to say about sleeping on our cloud . Since then: I delivered our baby at home on our FloBed, have easily swapped the cores as my body has changed postpartum, and purchased a twin-sized FloBed for our daughter. Thank you for crafting such an excellent product. If you have any questions, or are in the market for a born-on-FloBed toddler model, let me know.
Dewey and his father really took the time to answer my questions.i had purchased 6 beds off the internet and none were comfortable for me.so far I’m liking my flobed(v zone).i would say I’ve had it for three months.
What other bed can customize two different sleepers top layer to bottom layer and head to toe like a Flo bed. We have had ours for six months and it is everything we expected and more.
Best mattress ever
We switched to a FloBed last year when my wife started having should pain from our Stearns & Foster bed. Immediately she felt relief and has been pain free ever since. Great product!!
It is the most comfortable nights sleep. We are side sleepers and we enjoy getting firm support without the painful pressure points.
Ordered an additional core and as always, Dewey made it a seamless and easy process. I am very happy with my purchase and have been getting the best sleep ever.
We ordered the Flobed on faith, hoping that it would be better than our 5-year-old Original Mattress Factory mattress. Assembly was no problem. We have been sleeping much better with no hip or shoulder pain. Great addition to our home!
My wife and I had it for a year now and we love it. We have different preferences, she likes it softer, I like it harder. We both get our perfect bed this way. Customer service is great also. We can only recommend Flo Beds.
I purchased a king size vZone bed a bit over a year ago. I have not regretted this purchase what so ever. Many nights I say that I have purchased the best bed ever. I also ordered the latex pillows. The bed is very comfortable and is consistent from edge to edge. I highly recommend this bed and would definitely purchase the vZone again if I were making another purchase.
I was waking up in the morning stiff and with pain in my lower back and C-spine for years sleeping on a major brand memory foam mattress. I did lots of research and decided to try a natural latex mattress. I selected a FloBed mattress because of the way they do business, no hard selling, no hounding with ads on every web site I visited and the concept of being able to customize the bed to my exact requirement. I can say after living with the bed for a couple of months and make one small adjustment in one section of the mattress I have never been more satisfied with mattress. I now wake up pain free, sleep cooler and don't wake up during the night from back pain. The customer service is first rate. You can buy a cheaper mattress but not one that is so customizable. From the first night I have been totally happy with the mattress and if you are considering a new mattress this is a great product and a great company. I am totally satisfied customer.
In the immortal words from the movie "The Matrix" this mattress has proven to be "The One". I shopped around for along time and did lots of research. Have had this for about a year and it's fantastic.
My husband and I both have bad backs. After 2 years of research, I ended up with the wrong mattress. I was lamenting to a friend of mine and she said the same thing happened to her. She was unhappy with her mattress purchase - but then she was introduced to Flobeds and her life was transformed. I couldn't believe how much she loved her bed. So I dove in head first -- while the sticker shock hurt, it's so worth it! My husband and I couldn't be happier!!
About six years ago, I bought my first FloBed, a queen size mattress and it was shipped and delivered on time to Anchorage Alaska, where we can almost see Russia from our house. :) After some research, I bought two twice fluffed pillows to help me count more sheep! Several years and a wedding later, my wife and I bought a king size organic latex mattress and once again it was delivered by speedy UPS. Packaging was still in great condition and delivered straight to our doorstep. My wife and I love our FloBed and we make sure we recommend the company to family and friends when one is searching for a new mattress. Thanks for your great products. Looking forward to the travel pillow as we miss our pillows and mattress when we vacation. Thanks for producing great products!!
Dave, I bought my first Cal King FloBed in 2008 for my home. It came UPS in boxes that were fairly heavy, therefore I knew that this was not a flimsy urethane mattress set. The instructions were easy to follow and the bed was assembled in a little over an hour following the easy to understand instructions. The best was yet to come. The first night sleeping on the new mattress was as if was moths old and broken in by months of wear. It has remained the same firmness with absolutely no sagging or hollowing since new. This prompted me to purchase a second Cal King in 2009 for my second home that had a high end coil mattress at that time. Same results as the first mattress and both mattresses are performing as they did when new, and that is the rest of the story! I also purchased two of the latex double shredded pillows. I found them to be too firm so I purchased an extra cover for the pillows and divided the shredded foam to make three pillows. Now I have the three best pillows I have ever used. They are perfect for my back and side sleeping. Thanks Dave... for choosing the latex mattress business.
Almost a year ago, after a lot of research, my wife and I purchased an Organic Natural Talalay vZone Mattress from FloBeds. You personally took the time to assist us in making the choices in designing the custom arrangement. It arrived in boxes and was simple to put together. After a few months, we made one change to my wife's side and we both found the mattress to be the most comfortable and therapeutic of the many mattresses we have purchased over the years. In fact, the mattress is so good that we miss the comfort when traveling. In addition, we chose a few months ago to replace our guest bedroom mattress with exactly the same FloBeds mattress and configuration so our guests can enjoy the same comfort we have. We have also recommended your mattress to friends.
About two years ago my wife and I were in dire need of a new mattress. We were sleeping in a queen-size conventional spring mattress. We had two problems 1) my wife was going through menopause and her sleep was restless at best. I felt every one of her dozens of toss and turns so my sleep quality wasn't much better than hers and 2) we were both experiencing back pain and general aches and pains upon waking every morning. So off we we went to mattress store after mattress store and, after much frustration, almost settled for a tempurpedic memory foam mattress. We couldn't pull the trigger though because we just didn't want to sleep in a bed of chemicals. We wanted something organic and chemical-free so I started searching online and clicked on a link to your Flo beds. It felt somewhat serendipitous because we had been to beautiful Fort Bragg not long before. After reading your bed descriptions, manufacturing process, reviews and fitting process I told my wife about you guys. We live in the Southeast and were both apprehensive about ordering an expensive bed sight unseen and especially one we'd have to assemble. We called with our questions and for a little reassurance. We ended up convinced this was the right bed for us and ordered our organic v-zone King-size Flo bed. At this point we began to wait, albeit impatiently, for our new bed. Finally d-day (delivery day) arrived. The UPS truck backed into our driveway and began unloading box after box and my wife and I exchanged sideways glances wondering what we'd gotten ourselves into after all. Our other mattress had been moved out of our bedroom so we were ready to start building our new one. Assembling our Flo bed was so unbelievably easy. Because each layer is explicitly labeled and you provide step-by-step instructions, including a pictorial, there was no guess work involved. Honestly, the most difficult part was breaking down and recycling all the cardboard boxes. We don't plan to ever own anything other than a Flo bed regardless of where we live and can't wait to upgrade our guest rooms with Flo beds.
Congratulations on 20 years! My husband and I ordered our king sized FloBed about 5 years ago, after sleeping on a hand-me-down spring mattress on the floor - talk about an upgrade! Having an organic latex mattress with the ability to switch out layers was a huge plus for us, and we've been very happy and comfortable ever since. Living in NYC in a 4th floor walk up, I have no idea how we would have gotten a traditional king sized bed up the stairs. It was awesome to have our FloBed delivered by UPS in multiple boxes - making transport much easier. We are due to have our first baby in about 6 weeks, and plan to get him a FloBed for his crib as well. We are absolutely in love with our mattress and can't wait to give him the same experience! All the best,
I'd like to say how much this bed has helped my daughter. After a car accident with three slipped discs she could not sleep because of the injuries .she would be up All night .after 2 years of restless nights i called dave the fouder of flobeds. I've heard on the radio for over 10 years about flobeds made in Fort Bragg and shipped worldwide and I lived only 30 miles away! I took a chance on a fairly expensive bed but it was worth every penny and more. The very first night we setup the bed my daughter had some good sleep and relief from her back pain. To this day, 2 years later, it's the only bed she wants to sleep on. When she visits others she brings a layer of her flobed with her. Dave at flobeds did everything to help us, from custom comfort zones to fit christina to weekly adjustments and even extending a personal loan to me who he never met. I am thankfull. Excellent quality beds and awsome people... that's flobeds. I bought my brother a bed and next I'm getting one for myself.
Needing to replace my 25 year old Dux bed, I began a search online to help me decide which beds I needed to research further. I then realized a new world of bedding in a box delivered to one?s front door existed. It sounded logical that I could save money by the seller not needing brick and mortar stores across the country. It also became clear to me that memory foam was not the best choice?off gassing, hot, and a mushy feel were just some of the complaints I consistently read about. I ended up choosing the 100% organic latex FloBed and my husband and I couldn?t be happier. There was no adjustment period; we slept comfortably from the first night. There was no chemical odor and neither of us feels like the mattress heats up during the night. I also have to compliment the patience level of everyone that answered my numerous phone calls. To summarize I would tell those searching for a good night?s chemical free sleep, to go with the 100% natural organic latex?it is worth the little extra you may have to pay. When you think about something as long lasting and important as a mattress, I would not advise skimping on price. I would also add that we have your customizable latex pillows and they too are wonderful!
I live in Canada. Flobeds is located in California. Buying a bed without trying it, and from another country was a daunting task. However, it is the best bed I have ever slept on. I read countless reviews, and participated in an online bed forum ? yes, they do exist. Ultimately, I decided to move forward with Flobeds for the following reasons: Outstanding product quality Superb customer service (very patient) Incomparable reputation of taking care of clients I am so glad I bought this bed as I sleep soundly, and wake refreshed every day. Thank you Flobeds!
We had just moved into a new home, bought a new bed and were in need of a mattress. I did the typical online research (well, a lot more than most people) and decided the overwhelming winner to be FloBed. I used the online design tool and then spoke to someone at FloBeds to ensure I was selecting the appropriate bed for me and my wife. I placed the order and anxiously awaited the delivery. It showed up just as advertised - in a box, well, several boxes. My wife and I had actually had fun putting everything together. The labeling, instructions and online videos were very helpful. Once everything was stacked and zipped up, we put on the FloBed sheets and took her for the maiden voyage. I've never had this kind of relaxing feeling on any bed I've ever slept on. It just doesn't compare to anything else. I've owned several Tempurpedic, which felt good in the store, but eventually didn't live up to expectations. We've been sleeping on our FloBed for 6 months and it's the most relaxing, comfortable sleep we have ever had. I'm certain we will continue to be loyal customers and will recommend FloBed to friends and relatives.
I would love to comment and share my experience with FloBeds and the delivery. First, I would like to comment on how nice your staff is, truely the best staff in sales I have ever worked with. The delivery was easy and painless. I recieved my king-sized bed in 6 boxes ~60lbs each, all of which were right outside my door. All I had to do was bring them and start opening up what felt like presents. I took them straight up stairs and started pulling everything out. It took me about an hour to set up the platform and bed. I have videotaped the entire thing if you are interested in using it for any reason. I sped up the footage so the video is about 10 minutes long. Thanks so much for an amazing service,
We purchased our Flobed 4 years ago, and love it as much today as we did the day we got it. Both of us have very different body and sleep styles and back problems, and the extremely customizable Flobed has been a savior for us. We have not yet had to swap out any of our sections, as we have been able to simply rearrange them when our needs changed. We also love that Flobeds has the same passion and commitment to environmental sustainability as we do -- natural latex, organic cotton, organic wool,and certified wood all come together in an incredibly comfortable bed. This was one of the best investments we've ever made. Thank you, and here is to 20 more years of Flobeds!
We love our Flobed! In the fall of 2013 we were looking for a new bed and did not enjoy what we were finding in the retail outlets. We tried traditional beds, air-filled beds and memory foam beds. My wife searched online and started telling me about Flobeds and how great the user feedback was, including the positive comments from Mark Ruffalo. I studied your web site and was interested and we both knew we wanted to visit Fort Bragg and meet the people at Flobeds and try the beds out. Our drive north from Southern California was fun and we were glad to meet Dave and Dewey at the Flobed store. They were both very friendly and helpful. We knew after a couple of hours trying out their beds that they were exactly what we were looking for. The following February we made our online order and in March, UPS rolled up to our house with seven boxes. The UPS driver carried all the boxes into the house for us. It seemed a little overwhelming at first until I opened the first box with the easy to follow instructions. I assembled the Euro slat bed frame with turned legs and then built up the V-Zone mattress. It did not take long to get a rhythm going and a short time later the bed was fully assembled. We have enjoyed the bed ever since. It is comforting, supportive and gives us both a nice sense of peace and relaxation. I was also concerned that the foam might be hot, and we have actually found it to be comfortable in all temperatures. Thank you to the team at Flobeds for making such a wonderful product.
My whole family simply adores our flobeds! My husband and I ordered your natural latex V-Zone when we upgraded to a king size bed several years ago as an anniversary present to ourselves. Since my early 20s, I have become a princess and the pea sleeper ? EXTREMELY picky about my mattresses and pillows as pressure points would result in a numb leg or arm. When I married my husband, he had to come to terms with my armada of pillows and mattress toppers which I used to get comfortable. I encountered your website when exploring latex mattresses after having a pair of shoes with natural latex soles that were very comfortable and kept their spring forever. We were hesitant to order a mattress online but were encouraged by the reviews and what I call your layer exchange until it feels great policy. We also liked the idea that each of us would have a customized side of the bed that fits our sleeping styles, weight and body type. The outcome has been glorious! Your website predicted our mattress layers perfectly and we never had to use the exchange. My husband and I love our bed more than any other and find ourselves thankful when returning from even wonderful vacations because we get to sleep in our flobed again. Meanwhile, our kids have fallen in love with our flobed and are constantly trying to invade it. Last year, we decided to try your student mattresses for my sons bunkbed. As I could not see that there could be choice in layer firmness online and knew he wanted it to be softer like mine, I called your office and your team was able to have it made with layers that would approximate the softness of my side of our king mattress. When they arrived in the boxes, he and my daughter were so excited to create his mattresses and test if they were as amazing as ?moms and dads?. They absolutely love them and my daughter does not mind sleepovers in her brothers room because they are so comfortable. We are saving up so she can have one in her room sometime as well. My son and I were just discussing the other day whose mattress was more perfect: mine or his. We eventually decided his was perfect for him and mine was perfect for me and are looking forward to decades of sleeping on our respective mattresses, happily ever after! Thank you for making a wonderful product and for such excellent customer service!
I love my bed it is comfortable it is like sleeping on a cloud with no toxins! I told my son about the mattress and he and my daughter in-law laid on mine and had to purchase one, I also bought one for my grandsons crib. Everything came in boxes and were wrapped really good, the directions were easy to understand as well as watching Dewy talk about how to assemble it in the video. I would highly recommend these mattresses to everyone! The best out there!
My husband and I are very pleased with our new mattress. We really battled over purchasing without trying it out, as buying a mattress has normally been a searching game. Trying to find a mattress that we both are satisfied with has not been easy in the past. We read several reviews, trying to find out what type of mattress was best. From the reviews, we determined we wanted to buy an all latex mattress. We were only able to try a couple different latex mattresses here locally, and I was not impressed, as they were all very firm. My husband found in his research, that FloBed was recommended over and and over. He was insistent on purchasing, based on reviews. I was not so easily persuaded, as I hated the thought of buying a mattress without first spreading out over it, to see how I liked it. Because of the amazing return policy set in place, should we not be satisfied, I figured we had nothing to lose. When the mattress came, I was amazed at how easy it was to set up. We had our box spring and mattress all put together in less than 30 min. We bought the V-zone series, so we were able to customize each of our own sides. I loved the flexibility of being able to change out the different layers, should we later decide we liked a certain area softer, or firmer. My previous experience of trying store bought mattresses, consisted with going back and forth, tossing and turning, trying to see the difference from the previous one, and indecisive on whether I liked it or not. I have to say, as SOON as I lay on the mattress, I felt I was on a cloud. Which is exactly what everyone says that lays on it. Best sight unseen purchase EVER!! Thank you for an amazing mattress!!!
I was so excited to buy a new bed when we moved into our new house. We bought an expensive memory foam bed that had such a strong chemical smell I couldn't stand to sleep on it! I had to wait 30 days to return it so I wrapped it in plastic and started my hunt for a better option. After a great deal of research I decided to give natural latex a try. There were not any stores selling natural latex beds within a reasonable driving distance and I was not wild about the idea of buying a bed without trying it out first. However, I decided to give Flobeds a try because each side is fully adjustable and I could return it if it didn't work out. One of the best decisions I have ever made! I had to make a couple adjustments to the layers but it was easy and now I have a perfect bed! I used to toss and turn trying to get comfortable, waking up several times a night, and now I often sleep all night without changing position -- it's that comfortable! Whenever we travel, even to hotels with great beds, I still can not wait to get back home to my own bed. Until we bought our Flobed I had no idea what I was missing but, now that I do, I will never go back to an unhealthy, uncomfortable bed. Oops, I almost did not mention the UPS delivery but I would say that it arrived quickly in boxes that were easy for me to move and unpack on my own. I had he bed put together in no time.
Our experiences going thru the different mattress options included a traditional pillow top to Temperpedic. Many sore backs and sleepless nights searching for a mattress along with the frustrations of trying something in the store and hoping that it equated to the comfort promised. Then I found Latex and more importantly Flobeds and the flexibility your product provides. I happily provide my endorsement to all family, friends and coworkers on your mattress solution that I honestly believe to be the best product on the market.
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.