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Flobeds is an all-natural Talalay latex mattress company based in California. They have been building latex mattresses for decades and offer a range of mattresses that are mid to high priced. Using only Talalay latex puts their mattresses in the higher end grade for latex mattresses. They also have some nice tools to figure out which firmness foam is right for you.
IKEA, the low price furniture store also offers mattresses that you can pick up in store or have delivered. They offer a selection of foam, latex-blend, and spring mattresses for the price conscious shopper. Those looking for a deal for the materials used find their mattresses compelling for their lower prices, but there are many that describe durability and firmness issues with their mattresses that lead to discomfort or poor sleep.
Based on our aggregated reviews and our scoring method, we recommend Flobeds in this match up!
See Our Full Review of Flobeds
Overall Score:
Flobeds: 8.6/10
Ikea: 7.1/10
Customer Satisfaction:
Flobeds: 8.5/10
Ikea: 7.1/10
Price Value:
Flobeds: 8.3/10
Ikea: 8.9/10
No Back Pain:
Flobeds: 8.6/10
Ikea: 7.5/10
Price:
Flobeds: $1049-$2999
Ikea: $89-$1199
Flobeds:
Get Yours Now
Ikea:
Get Yours Now
Looking into customer satisfaction is an ideal way to focus your search for the right mattress. Overall, these mattresses get mixed feedback. Some have had complaints about the feel, but others have found them to be exactly what they wanted. Read on to figure out if they will work for you.
You may think of supportive mattresses as mostly firm, but when we talk about support, we talk about deep support of the spine, hips, and shoulders. These mattresses are well rated for their supportiveness for the average customer, but there are a few complaints about the feel.
Edge Support
These mattresses have good quality edge support, which preferred for those that like to sit on the edge of the bed or roll over towards the edge at night.
Bowling Ball & Density Tests
The bowling ball test of even support is important to figure out if the mattress will provide a good surface to support the spine. These mattresses are above average in providing support, but there are some folks who rarely experience some discomfort.
Durability comes down to materials, craftsmanship, and quality control. Companies may have disagreements with sleepers if they don't invest in these attributes. Sadly, these mattresses get mixed feedback from customers on lasting comfort. There are reports by some of issues about comfort over a short term, but others that have lasting comfort. Make sure to do a last check on the reviews before purchasing.
Making sense of customer reviews can be a powerful tool for shoppers. Unfortunately, sleepers don't always feel great about these mattresses. Some feel snug and comfortable, but others feel discomfort. If you are pondering buying one, take a look below for more specifics.
Most customers describe these mattresses as having above average supportiveness, which is great when you've been looking for a mattress to support your spine. That said, there are some that have described a lack of support for them, so take a look at some of the other reports from customers to make sure your choice is right for your body.
Edge Support
Edge support is an indicator of how supportive the sides of the mattress are versus the center. These mattresses do a fine job, but heavier folks may experience some contouring.
We all want a mattress that lasts 10 years or more, and when our mattress is instead something crummy that causes us pain after only a year, this is the worst. However, now more than ever, it is getting harder to find lasting comfort. With more products in the industry than ever and rife competition, companies are sacrificing quality to find profits. When it comes to these mattresses, some folks had issues with discomfort over a short period of time. It doesn't mean that durability issues will happen to you if you buy one of these, but make sure to read up on the warranty and return policies before buying.
Works great!
View More ReviewsMy brother, Darrell, had highly recommended the FloBed, so I ordered your queen size about 2-3 years ago. I have a history of behaving like the princess and the pea; I am very finicky about my mattress. Before purchasing your FloBed, I tried purchasing a memory foam topper and after just ONE night (not even!), my back was screaming at me in major pain! I could not even make it through that one night and ended up trying to straighten out my back by laying directly on the hard floor. That did not do the trick either. Obviously, it was quickly returned to the store! It took a full month to finally get my back to the place, it was tolerable again. When I purchased your mattress, you can imagine my fear when hearing it had ANY kind of memory foam and so I was skeptical, plus the price compounded that fear. Once your mattress arrived, I was cautiously excited about trying it out that night. I am happy to report that I slept pain-free! UPS is typically not my preferred vendor, as the boxes for my deliveries usually arrive damaged. Yes, it did have a corner damaged but fortunately the mattress was fine. Thank you for my good nights sleep bed!
We enjoyed reading the account of 20 years of dreams in a box. What a account of believing to accomplish your goal. You certainly have made a wonderful product. We love sleeping in our flobed. We recently moved to another location instead of having our hired movers deal with the flobed, we decided to move it ourselves. We rolled up each section of the latex mattress and filled six large plastic garbage bags. We loaded them into our hatchback car, dismantled the frame and set up the bed in our new location. it is our prize possession. We always look forward to a good night sleep in our flobed. We got the idea for packing our bed like that from how it was packed by you all and shipped to us via UPS. It is a very efficient form of transportation. Much easier than hauling a large box spring and mattress through a hallway. Thanks again for building such a quality product.
Congratulations on 20 years! When we were considering a Flo Bed, we thought we'd ride over to Fort Bragg from Lakeport and try them out. Did not think about how to get it home but had heard they came in sections, etc. Getting beds upstairs is not fun. After testing and resting for several hours, we chose our bed. We asked if all would fit in our pick up and you said no problem. Sure enough, our new queen size Flo Bed went home in our regular size pick-up even with a camper shell with room to spare. While UPS did not bring our bed to our door, we think it's pretty amazing how you package each piece. Getting a queen size bed upstairs and around corners was never easier. Thanks for many years of comfortable sleep. Our pillows are the best, too.
Every year our family camps at Caspar for a week in June. Our brother-in-law, Don Dillier, had been telling us about your beds for about 2 years prior to our stay in June of 2013. He just raved and raved about how comfortable the Talalay latex beds were. So on that fateful day of June 25, 2013 he brought us to your store in Fort Bragg and introduced us to your beds. Needless to say we left that day having purchased one of your queen size beds along with two of your super comfortable twice fluffed pillows. We have been happy every since that day. We have even come back to buy pillows for our kids. You were super helpful in helping to get the bed just right in making adjustments to personalize the bed for each of us. Now we look forward to going to bed every night knowing that we have a great nights sleep ahead of us. Thanks, and we would be happy to make a statement about how awesome it was too receive the bed in boxes and take that journey in creating the best nights sleep we have ever had.
I remember when the bed arrived. Those boxes are really sturdy and the bed so easily fits inside due to its modular design. I have to tell you, I hung on to those boxes for a while just in case I was going to move but after 10 years I had to let them go to recycling. My wife Virginia and I love our bed. We have had it for over ten years and it continues to give us a great night?s sleep, the construction is solid, the support is great and we just enjoy staying in bed. The only maintenance activity we perform is taking the mattress apart each year and putting it back together. I?m not really sure its recommended but it just seems right! Thanks for constructing such a great bed.
I wanted to send you an email to say we are enjoying our Flobed. I think it is working and will continue to work really well. I do like the additional softness on my side. Will it hold up even though it is softer? As far as UPS, our Flobed arrived promptly in 4 boxes through UPS. The driver was incredibly nice and accommodating and put the boxes in my garage as I requested. I was able to put the bed together easily by myself using the directions included. It is a split queen with customized firmness levels on each side so the pieces were manageable to handle myself. It fits perfectly on top of our platform bed. The materials are very high quality. My husband and I have been sleeping on it for about 5 weeks. My husband says his back feels better since getting this mattress. I am glad I spoke with you and followed your suggestions regarding firmness. You were right. Thanks very much for your help. A friend of mine may be ordering a Flobed based on my recommendation. She is going to come and lay on our bed and I will show her the inside of the bed. Do you offer your current customers a bonus for sending new customers?
A Mattress That Will Last a Lifetime It took me the third try but am I super glad that I found Flo-beds. with the other ones I was waking up 5 & 6 times a night or more, OUCH!!! When I called Flo-beds & talked to them about their V-zone it sounded very logical how you could dial it in for both of us but even then after my last 2 tries you just do not know. Am I ever happy that we tried the third time because the small of my back was just killing me. It cost a bit more, but believe me it is worth every bit of it !! After we first set it up I had to re-dial my side 3 times but once you find the right combination, WOW it was great. It doesn't have the poisons from the fire proofing, you don't need a ladder to get on it, & it will never start sagging & developing lumps. I also like the way you can zip off the top & hang it out in the sun to refresh it. This for sure was the best investment we could have made, it will last us a very long time. You could save yourself a lot of time & just get the V-zone right off the get-go. If you an accident or get hurt some other way all you have to do is re-dial it till you get better & then put it back.
One Saturday morning seven years ago, I was unable to walk because my right leg wouldn't work! Pressure on my right hip from my old conventional mattress, along with the fact that I do not move at all in my sleep, made the leg go dead for several minutes! It scared me pretty badly, and I found FloBeds online that day because I knew I needed a better mattress alternative. I knew I was going out on a limb to order a mattress online. But I searched exhaustively and found nothing but praise for your mattresses. The customizable aspect appealed to me. When my new mattress arrived, I was prepared for it to look impossibly small in its boxes, but I was not prepared for how much fun it would be to unwrap! Watching each piece expand and testing all the variations of squishiness was as exciting as the anticipation of a new sleep experience! Seven years later, I am still loving my customized Flo Bed mattress as much as I did at the start! It is in perfect, out of the box condition! I have told so many about this incredible mattress and how it has improved my health! I look forward to lying down on it every night and frequently think as I am falling asleep, Thank heaven for my mattress!
I had a back injury and could not even sleep in my bed anymore. I purchased a flo bed and my life totally changed. I sleep through the night now and my back feels way better. Thanks, flo bed.
I have been meaning to write a review for some time, but it has been hard to find time with a toddler. Your promise of a Twice Fluffed Travel Pillow caught my eye because all of my recent road trips have found my trusty, yet bulky, natural Twice Fluffed Pillow riding shotgun. I was sleeping on a 12 year old conventional innerspring mattress when I got pregnant. As I grew larger, hip pain started keeping me awake - I was flipping from side to side constantly between nighttime bathroom trips. No amount of extra cushion under my hip helped me sleep. I took to the web looking for a new mattress, and I quickly settled on FloBeds. We were also due to move a few months and there were boxes piled along the walls in our small second floor apartment. I remember thinking that having a mattress we could box back up would be more convenient on the stairs for the friends we'd enlisted to help us move. I remember checking the UPS tracking page daily. My husband helped the delivery person carry the boxes up the stairs and we set it up right away. We were impressed with how comfortable the mattress was and have nothing but positive things to say about sleeping on our cloud . Since then: I delivered our baby at home on our FloBed, have easily swapped the cores as my body has changed postpartum, and purchased a twin-sized FloBed for our daughter. Thank you for crafting such an excellent product. If you have any questions, or are in the market for a born-on-FloBed toddler model, let me know.
Dewey and his father really took the time to answer my questions.i had purchased 6 beds off the internet and none were comfortable for me.so far I’m liking my flobed(v zone).i would say I’ve had it for three months.
What other bed can customize two different sleepers top layer to bottom layer and head to toe like a Flo bed. We have had ours for six months and it is everything we expected and more.
Best mattress ever
We switched to a FloBed last year when my wife started having should pain from our Stearns & Foster bed. Immediately she felt relief and has been pain free ever since. Great product!!
It is the most comfortable nights sleep. We are side sleepers and we enjoy getting firm support without the painful pressure points.
Ordered an additional core and as always, Dewey made it a seamless and easy process. I am very happy with my purchase and have been getting the best sleep ever.
We ordered the Flobed on faith, hoping that it would be better than our 5-year-old Original Mattress Factory mattress. Assembly was no problem. We have been sleeping much better with no hip or shoulder pain. Great addition to our home!
My wife and I had it for a year now and we love it. We have different preferences, she likes it softer, I like it harder. We both get our perfect bed this way. Customer service is great also. We can only recommend Flo Beds.
I purchased a king size vZone bed a bit over a year ago. I have not regretted this purchase what so ever. Many nights I say that I have purchased the best bed ever. I also ordered the latex pillows. The bed is very comfortable and is consistent from edge to edge. I highly recommend this bed and would definitely purchase the vZone again if I were making another purchase.
I was waking up in the morning stiff and with pain in my lower back and C-spine for years sleeping on a major brand memory foam mattress. I did lots of research and decided to try a natural latex mattress. I selected a FloBed mattress because of the way they do business, no hard selling, no hounding with ads on every web site I visited and the concept of being able to customize the bed to my exact requirement. I can say after living with the bed for a couple of months and make one small adjustment in one section of the mattress I have never been more satisfied with mattress. I now wake up pain free, sleep cooler and don't wake up during the night from back pain. The customer service is first rate. You can buy a cheaper mattress but not one that is so customizable. From the first night I have been totally happy with the mattress and if you are considering a new mattress this is a great product and a great company. I am totally satisfied customer.
In the immortal words from the movie "The Matrix" this mattress has proven to be "The One". I shopped around for along time and did lots of research. Have had this for about a year and it's fantastic.
My husband and I both have bad backs. After 2 years of research, I ended up with the wrong mattress. I was lamenting to a friend of mine and she said the same thing happened to her. She was unhappy with her mattress purchase - but then she was introduced to Flobeds and her life was transformed. I couldn't believe how much she loved her bed. So I dove in head first -- while the sticker shock hurt, it's so worth it! My husband and I couldn't be happier!!
About six years ago, I bought my first FloBed, a queen size mattress and it was shipped and delivered on time to Anchorage Alaska, where we can almost see Russia from our house. :) After some research, I bought two twice fluffed pillows to help me count more sheep! Several years and a wedding later, my wife and I bought a king size organic latex mattress and once again it was delivered by speedy UPS. Packaging was still in great condition and delivered straight to our doorstep. My wife and I love our FloBed and we make sure we recommend the company to family and friends when one is searching for a new mattress. Thanks for your great products. Looking forward to the travel pillow as we miss our pillows and mattress when we vacation. Thanks for producing great products!!
Dave, I bought my first Cal King FloBed in 2008 for my home. It came UPS in boxes that were fairly heavy, therefore I knew that this was not a flimsy urethane mattress set. The instructions were easy to follow and the bed was assembled in a little over an hour following the easy to understand instructions. The best was yet to come. The first night sleeping on the new mattress was as if was moths old and broken in by months of wear. It has remained the same firmness with absolutely no sagging or hollowing since new. This prompted me to purchase a second Cal King in 2009 for my second home that had a high end coil mattress at that time. Same results as the first mattress and both mattresses are performing as they did when new, and that is the rest of the story! I also purchased two of the latex double shredded pillows. I found them to be too firm so I purchased an extra cover for the pillows and divided the shredded foam to make three pillows. Now I have the three best pillows I have ever used. They are perfect for my back and side sleeping. Thanks Dave... for choosing the latex mattress business.
Almost a year ago, after a lot of research, my wife and I purchased an Organic Natural Talalay vZone Mattress from FloBeds. You personally took the time to assist us in making the choices in designing the custom arrangement. It arrived in boxes and was simple to put together. After a few months, we made one change to my wife's side and we both found the mattress to be the most comfortable and therapeutic of the many mattresses we have purchased over the years. In fact, the mattress is so good that we miss the comfort when traveling. In addition, we chose a few months ago to replace our guest bedroom mattress with exactly the same FloBeds mattress and configuration so our guests can enjoy the same comfort we have. We have also recommended your mattress to friends.
About two years ago my wife and I were in dire need of a new mattress. We were sleeping in a queen-size conventional spring mattress. We had two problems 1) my wife was going through menopause and her sleep was restless at best. I felt every one of her dozens of toss and turns so my sleep quality wasn't much better than hers and 2) we were both experiencing back pain and general aches and pains upon waking every morning. So off we we went to mattress store after mattress store and, after much frustration, almost settled for a tempurpedic memory foam mattress. We couldn't pull the trigger though because we just didn't want to sleep in a bed of chemicals. We wanted something organic and chemical-free so I started searching online and clicked on a link to your Flo beds. It felt somewhat serendipitous because we had been to beautiful Fort Bragg not long before. After reading your bed descriptions, manufacturing process, reviews and fitting process I told my wife about you guys. We live in the Southeast and were both apprehensive about ordering an expensive bed sight unseen and especially one we'd have to assemble. We called with our questions and for a little reassurance. We ended up convinced this was the right bed for us and ordered our organic v-zone King-size Flo bed. At this point we began to wait, albeit impatiently, for our new bed. Finally d-day (delivery day) arrived. The UPS truck backed into our driveway and began unloading box after box and my wife and I exchanged sideways glances wondering what we'd gotten ourselves into after all. Our other mattress had been moved out of our bedroom so we were ready to start building our new one. Assembling our Flo bed was so unbelievably easy. Because each layer is explicitly labeled and you provide step-by-step instructions, including a pictorial, there was no guess work involved. Honestly, the most difficult part was breaking down and recycling all the cardboard boxes. We don't plan to ever own anything other than a Flo bed regardless of where we live and can't wait to upgrade our guest rooms with Flo beds.
Congratulations on 20 years! My husband and I ordered our king sized FloBed about 5 years ago, after sleeping on a hand-me-down spring mattress on the floor - talk about an upgrade! Having an organic latex mattress with the ability to switch out layers was a huge plus for us, and we've been very happy and comfortable ever since. Living in NYC in a 4th floor walk up, I have no idea how we would have gotten a traditional king sized bed up the stairs. It was awesome to have our FloBed delivered by UPS in multiple boxes - making transport much easier. We are due to have our first baby in about 6 weeks, and plan to get him a FloBed for his crib as well. We are absolutely in love with our mattress and can't wait to give him the same experience! All the best,
I'd like to say how much this bed has helped my daughter. After a car accident with three slipped discs she could not sleep because of the injuries .she would be up All night .after 2 years of restless nights i called dave the fouder of flobeds. I've heard on the radio for over 10 years about flobeds made in Fort Bragg and shipped worldwide and I lived only 30 miles away! I took a chance on a fairly expensive bed but it was worth every penny and more. The very first night we setup the bed my daughter had some good sleep and relief from her back pain. To this day, 2 years later, it's the only bed she wants to sleep on. When she visits others she brings a layer of her flobed with her. Dave at flobeds did everything to help us, from custom comfort zones to fit christina to weekly adjustments and even extending a personal loan to me who he never met. I am thankfull. Excellent quality beds and awsome people... that's flobeds. I bought my brother a bed and next I'm getting one for myself.
Needing to replace my 25 year old Dux bed, I began a search online to help me decide which beds I needed to research further. I then realized a new world of bedding in a box delivered to one?s front door existed. It sounded logical that I could save money by the seller not needing brick and mortar stores across the country. It also became clear to me that memory foam was not the best choice?off gassing, hot, and a mushy feel were just some of the complaints I consistently read about. I ended up choosing the 100% organic latex FloBed and my husband and I couldn?t be happier. There was no adjustment period; we slept comfortably from the first night. There was no chemical odor and neither of us feels like the mattress heats up during the night. I also have to compliment the patience level of everyone that answered my numerous phone calls. To summarize I would tell those searching for a good night?s chemical free sleep, to go with the 100% natural organic latex?it is worth the little extra you may have to pay. When you think about something as long lasting and important as a mattress, I would not advise skimping on price. I would also add that we have your customizable latex pillows and they too are wonderful!
I live in Canada. Flobeds is located in California. Buying a bed without trying it, and from another country was a daunting task. However, it is the best bed I have ever slept on. I read countless reviews, and participated in an online bed forum ? yes, they do exist. Ultimately, I decided to move forward with Flobeds for the following reasons: Outstanding product quality Superb customer service (very patient) Incomparable reputation of taking care of clients I am so glad I bought this bed as I sleep soundly, and wake refreshed every day. Thank you Flobeds!
We had just moved into a new home, bought a new bed and were in need of a mattress. I did the typical online research (well, a lot more than most people) and decided the overwhelming winner to be FloBed. I used the online design tool and then spoke to someone at FloBeds to ensure I was selecting the appropriate bed for me and my wife. I placed the order and anxiously awaited the delivery. It showed up just as advertised - in a box, well, several boxes. My wife and I had actually had fun putting everything together. The labeling, instructions and online videos were very helpful. Once everything was stacked and zipped up, we put on the FloBed sheets and took her for the maiden voyage. I've never had this kind of relaxing feeling on any bed I've ever slept on. It just doesn't compare to anything else. I've owned several Tempurpedic, which felt good in the store, but eventually didn't live up to expectations. We've been sleeping on our FloBed for 6 months and it's the most relaxing, comfortable sleep we have ever had. I'm certain we will continue to be loyal customers and will recommend FloBed to friends and relatives.
I would love to comment and share my experience with FloBeds and the delivery. First, I would like to comment on how nice your staff is, truely the best staff in sales I have ever worked with. The delivery was easy and painless. I recieved my king-sized bed in 6 boxes ~60lbs each, all of which were right outside my door. All I had to do was bring them and start opening up what felt like presents. I took them straight up stairs and started pulling everything out. It took me about an hour to set up the platform and bed. I have videotaped the entire thing if you are interested in using it for any reason. I sped up the footage so the video is about 10 minutes long. Thanks so much for an amazing service,
We purchased our Flobed 4 years ago, and love it as much today as we did the day we got it. Both of us have very different body and sleep styles and back problems, and the extremely customizable Flobed has been a savior for us. We have not yet had to swap out any of our sections, as we have been able to simply rearrange them when our needs changed. We also love that Flobeds has the same passion and commitment to environmental sustainability as we do -- natural latex, organic cotton, organic wool,and certified wood all come together in an incredibly comfortable bed. This was one of the best investments we've ever made. Thank you, and here is to 20 more years of Flobeds!
We love our Flobed! In the fall of 2013 we were looking for a new bed and did not enjoy what we were finding in the retail outlets. We tried traditional beds, air-filled beds and memory foam beds. My wife searched online and started telling me about Flobeds and how great the user feedback was, including the positive comments from Mark Ruffalo. I studied your web site and was interested and we both knew we wanted to visit Fort Bragg and meet the people at Flobeds and try the beds out. Our drive north from Southern California was fun and we were glad to meet Dave and Dewey at the Flobed store. They were both very friendly and helpful. We knew after a couple of hours trying out their beds that they were exactly what we were looking for. The following February we made our online order and in March, UPS rolled up to our house with seven boxes. The UPS driver carried all the boxes into the house for us. It seemed a little overwhelming at first until I opened the first box with the easy to follow instructions. I assembled the Euro slat bed frame with turned legs and then built up the V-Zone mattress. It did not take long to get a rhythm going and a short time later the bed was fully assembled. We have enjoyed the bed ever since. It is comforting, supportive and gives us both a nice sense of peace and relaxation. I was also concerned that the foam might be hot, and we have actually found it to be comfortable in all temperatures. Thank you to the team at Flobeds for making such a wonderful product.
My whole family simply adores our flobeds! My husband and I ordered your natural latex V-Zone when we upgraded to a king size bed several years ago as an anniversary present to ourselves. Since my early 20s, I have become a princess and the pea sleeper ? EXTREMELY picky about my mattresses and pillows as pressure points would result in a numb leg or arm. When I married my husband, he had to come to terms with my armada of pillows and mattress toppers which I used to get comfortable. I encountered your website when exploring latex mattresses after having a pair of shoes with natural latex soles that were very comfortable and kept their spring forever. We were hesitant to order a mattress online but were encouraged by the reviews and what I call your layer exchange until it feels great policy. We also liked the idea that each of us would have a customized side of the bed that fits our sleeping styles, weight and body type. The outcome has been glorious! Your website predicted our mattress layers perfectly and we never had to use the exchange. My husband and I love our bed more than any other and find ourselves thankful when returning from even wonderful vacations because we get to sleep in our flobed again. Meanwhile, our kids have fallen in love with our flobed and are constantly trying to invade it. Last year, we decided to try your student mattresses for my sons bunkbed. As I could not see that there could be choice in layer firmness online and knew he wanted it to be softer like mine, I called your office and your team was able to have it made with layers that would approximate the softness of my side of our king mattress. When they arrived in the boxes, he and my daughter were so excited to create his mattresses and test if they were as amazing as ?moms and dads?. They absolutely love them and my daughter does not mind sleepovers in her brothers room because they are so comfortable. We are saving up so she can have one in her room sometime as well. My son and I were just discussing the other day whose mattress was more perfect: mine or his. We eventually decided his was perfect for him and mine was perfect for me and are looking forward to decades of sleeping on our respective mattresses, happily ever after! Thank you for making a wonderful product and for such excellent customer service!
I love my bed it is comfortable it is like sleeping on a cloud with no toxins! I told my son about the mattress and he and my daughter in-law laid on mine and had to purchase one, I also bought one for my grandsons crib. Everything came in boxes and were wrapped really good, the directions were easy to understand as well as watching Dewy talk about how to assemble it in the video. I would highly recommend these mattresses to everyone! The best out there!
My husband and I are very pleased with our new mattress. We really battled over purchasing without trying it out, as buying a mattress has normally been a searching game. Trying to find a mattress that we both are satisfied with has not been easy in the past. We read several reviews, trying to find out what type of mattress was best. From the reviews, we determined we wanted to buy an all latex mattress. We were only able to try a couple different latex mattresses here locally, and I was not impressed, as they were all very firm. My husband found in his research, that FloBed was recommended over and and over. He was insistent on purchasing, based on reviews. I was not so easily persuaded, as I hated the thought of buying a mattress without first spreading out over it, to see how I liked it. Because of the amazing return policy set in place, should we not be satisfied, I figured we had nothing to lose. When the mattress came, I was amazed at how easy it was to set up. We had our box spring and mattress all put together in less than 30 min. We bought the V-zone series, so we were able to customize each of our own sides. I loved the flexibility of being able to change out the different layers, should we later decide we liked a certain area softer, or firmer. My previous experience of trying store bought mattresses, consisted with going back and forth, tossing and turning, trying to see the difference from the previous one, and indecisive on whether I liked it or not. I have to say, as SOON as I lay on the mattress, I felt I was on a cloud. Which is exactly what everyone says that lays on it. Best sight unseen purchase EVER!! Thank you for an amazing mattress!!!
I was so excited to buy a new bed when we moved into our new house. We bought an expensive memory foam bed that had such a strong chemical smell I couldn't stand to sleep on it! I had to wait 30 days to return it so I wrapped it in plastic and started my hunt for a better option. After a great deal of research I decided to give natural latex a try. There were not any stores selling natural latex beds within a reasonable driving distance and I was not wild about the idea of buying a bed without trying it out first. However, I decided to give Flobeds a try because each side is fully adjustable and I could return it if it didn't work out. One of the best decisions I have ever made! I had to make a couple adjustments to the layers but it was easy and now I have a perfect bed! I used to toss and turn trying to get comfortable, waking up several times a night, and now I often sleep all night without changing position -- it's that comfortable! Whenever we travel, even to hotels with great beds, I still can not wait to get back home to my own bed. Until we bought our Flobed I had no idea what I was missing but, now that I do, I will never go back to an unhealthy, uncomfortable bed. Oops, I almost did not mention the UPS delivery but I would say that it arrived quickly in boxes that were easy for me to move and unpack on my own. I had he bed put together in no time.
Our experiences going thru the different mattress options included a traditional pillow top to Temperpedic. Many sore backs and sleepless nights searching for a mattress along with the frustrations of trying something in the store and hoping that it equated to the comfort promised. Then I found Latex and more importantly Flobeds and the flexibility your product provides. I happily provide my endorsement to all family, friends and coworkers on your mattress solution that I honestly believe to be the best product on the market.
I also have had lower back issues for a few months, especially in the morning, and I think it is because my 8yo sleepmaker pillowtop mattress had 'hammocked'. I tried adding a memory foam mattress pad to extend its life, but that didnt really work - it just felt like being partly buried in a softer hammock.
The Hesseng mattress is very firm, as others have mentioned, but using the mattress pad (its also ikea - tussoy) on it I find it really comfortable and supportive. I havent tried it without the mattress pad, but I think it would be okay. After only two sleeps, my back definitely feels a bit better this morning
I chose the Hesseng because it has good quality materials, zoned pocket coils and no pillowtop. I didnt want a pillow top because they get sink holes, so I wanted to be able to replace the mattress pad rather than the whole mattress when the mattress pad fails.
I checked out lots of mattress shops but couldnt get a mattress of similar quality with these features anywhere near this price, plus I kept getting the hard sell to upgrade which is very annoying!
As someone else mentioned, it really did smell a bit like hay in the first day or two, in a nice way, but it doesnt smell at all now.
I am very happy with it so far and will try to remember to post an update once I have had it a while, as I found it difficult to find enough reviews to make my decision. Others have indicated that the Ikea mattresses dont last that long, and nowhere near their 25 year warranty. However, my expensive sleepmaker also only lasted 8 years and I hear the same of other beds, so even if this one lasts about the same amount of time before needing replacement, I will save money
I had bought firm Hesseng Pocket Sprung Mattress (Article Number 402.577.29) from Ikea in June this year, and ever since facing back issues. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. Even an employee from Ikea told me that she too faced the same back problem. Additionally, my friend who bought the same mattress too faced the same issue.
But Ikea is not ready to accept this. All they are saying is that the mattress can be swapped only once as per your comfort level. But what do I swap it with? This is apparently the best mattress in Ikea.
For the past one month, I am sleeping on a rug happily and I wake up without any pain. And my family is sleeping on the other bed. Overall, we have a $800 big junk lying on our bed :(
Does not feel anything like the ones in store although only had for one night hope it softens up a bit more I may have to buy a topper as well although the ones in store were very comftable with out topper just have to wait a few more days and see
Having had back issues for some time, I was convinced that it was our, not so old and expensive Sleepmaker mattress, which I was very disappointed in. The combined product information, price and good reviews for the Hesseng sounded like what I was after; a firm and natural mattress without all the nasty chemicals. I feel so supported by this mattress, it's lovely. I was concerned that my husband, as a side sleeper, would find it too hard, but this has not proved to be the case. Like a previous review, both of us experienced discomfort in adjusting to the new firmness for a couple of weeks. However, we have now had the mattress for a month and I can honestly say that we are both very happy with it and all discomfort has gone. I actually look forward to going to bed now. My husband does not need the topper either. A great mattress at a good price, only time will tell how long this will last. I would definitely recommend it for someone looking a for a firm mattress and without being ripped off.
Simply excellent quality at a good price. After my last terrible experince spending too much money on a horrendous Harvey Norman, King Beard, I cant recomend this highly enough. Agree with comments below. No smell and super coooomfotable.
After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. Upon delivery, I tried out the Hesseng without the mattress pad for a week. For the first few nights, I was a little achey after waking. Retrospectively, I think my spine was readjusting, having been used to a seriously sagging mattress that was well beyond its use-by-date. After those first few nights, I just loved climbing into bed on that Hesseng mattress. I ended up returning the Tromsdalen mattress pad unused - didn't need it. The other thing I LOVED about the Hesseng was that because it's all natural fibres, it doesn't have the toxic leach of most new mattresses. It didn't need any airing time, no smell at all. The only downsides I can see are that a) it's super heavy (52kg) which will make turning it a chore and even makes fitting sheets on it a little tricky and b) its one-sided so you can't flip it. Hopefully that doesn't have wear implications. Overall though, I'm very happy, sleeping extremely comfortably and highly recommend it.
I wouldn't recommend this mattress to anyone. My boyfriend and I bought it last year, and ever since I have suffered from a terrible back ache. (I have never had back problems and always had hard mattresses previously) It is the hardest mattress money can buy and even with a topper it doesn't make the slightest difference. The biggest waste of money.. : (
After 2 years of constantly reading mattress reviews, we bit the bullet and decided to go with the Ikea Hesseng. We figured that as it was half the cost of other brands like a similarly sized Sealy, if we didn't like it at least we weren't as much out of pocket. We bought the firm king sized mattress with the extra mattress topper and like another reviewer, we found it to be very firm at first but loved it anyway because we could move without disturbing each other. We have now had it for almost 2 months and have to say that I would buy another one in a heartbeat. It is still firm but does not cause any back or side pain, the topper can be easily swapped around, unlike other brands where they are attached and I like the fact that the materials are predominantly natural ones.
First we bought the firm Hesseng which was a bit too firm, and when you first lie on it I can guarantee it will be the firmest mattress you have ever slept on. In hindsight I wish we had persevered with it but after a week we decided that it was ridiculously hard and we swapped it for the Hesseng medium/firm, which was a very, very, VERY bad idea. The Hesseng medium/firm is not supportive whatsoever, it feels like an air bed with 1/3 of the air let out, moving around in the bed throws you off balance, the mattress digs into your back and hips. You can only swap mattresses once at IKEA so we are stuck with a £600 mattress that we can't sleep on. Avoid at all costs.
My husband and I bought the Hesseng (firm) a few months ago, after much research and shopping around. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. The Hesseng is advertised as being comprised of natural materials.
Before buying this mattress, I was only getting a few hours sleep each night due to lower back pain. My sleep improved significantly after buying the Hesseng, but I found it was still a bit too firm. We did not want to swap the firm version for the medium firm, however, as we found the latter to be far less supportive. So, we ended up buying the Tromsdalen mattress pad to go on top. Fortunately, this product does not have memory foam either. Instead, it has a 4cm thick layer of natural latex. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. Purchasers often complain that the top layer sinks and gets distorted and uncomfortable.
In any event, the mattress pad was a good solution for us, as it provided enough cushioning to adequately support our lower backs. Having said this, it's worth noting that my husband and I are both (predominantly) back sleepers and I don't think this particular mattress and topper combination would be soft enough for a side sleeper. Also, the topper did make the bed feel much warmer, but we were able to work around that by keeping the winter doona on but wearing summer PJs to bed.
To be honest, we were a bit reluctant to buy an IKEA mattress, but they said that if we scanned our IKEA Family card we would have 12 months to return the product if we didn't 'love' it. So far so good. We don't have any plans to return it yet.
We originally got the Hyllestad from Ikea and it smelt awful, chemicals etc due to the memory foam (I found out after some research) after 3 weeks with the window open night and day the smell still wasn't gone. Took it back and swapped it for the Hessing (ok so we spent another 300) boy it is worth it not to have the awful smell! It smells a tiny bit but more like a fabric smell, or like hay, it's cleaner and not chemical. Soo much happier now...
Hesseng medium firm was the one we looking for 6 months.Firm but soft at the same time,it keeps stable your body temperature.I can t feel my wife movements during the night because of the self springs.Latex keeps the body relaxing.Best price for value.thanks ikea!!!!
It was a good mattress for one year and then the whole side collapsed. The sleeper weighs 48 kilos so it was not a weight issue. I am hoping IKEA is faithful to the guarantee. I will update you as it unfolds.
I'd give them 0 stars if i could.. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. I waited on the phone for hours to speak about a missing mattress and wrong parts 2. They still haven't answered, i think it's ridiculous to wait 2 hours to speak with someone 3. Wrong parts .. Most frustrating situation i have been in, never will i shop at ikea again
One star for ease of shopping in-store, the speed of the assembly techs, and the relative inexepensiveness of the items (relative to quality). Minus four stars for the after point-of-sale customer service, which has tainted our whole experience. During the last month since our purchase, I have spent over 5 1/2 hrs on hold/speaking with 5 or 6 different customer service reps at 888-888-4532. In defense of the humans, everyone was very nice, apologetic and deferential. I believe Ikea's customer service system needs an overhaul; at the very least, it needs way more staffing to reduce the hold times. Woe be unto you, shopper, should you ever need to speak with a live rep: it is a cyber no man's land. Thank goodness for earbuds and other tasks. We selected our items ($3000 worth) and chose to have Ikea deliver/assemble. This was the easy part ---except the delivery time was changed on us without notice, which I only found out about because I am a planner (plan for the worst, hope for the best) so I called to verify when they were coming. Now began the first of our many "on hold" odysseys. We were told the original delivery time was no longer correct. Did it become inconvenient for Ikea's outsourced delivery company? Not sure; the result was we, the customer, had to rearrange our schedule. Btw, assembly techs were excellent. Interspersed with the above occurrence was the fact that the mattress we were sold was no longer available. (While in the store shopping, we had made sure that it was because it seemed a little "iffy" even then. And besides- they sold us the darn thing!) Also, found out a chest was not available, but would be soon. A case number was created for me to apply for a credit to back to my card and schedule the chest delivery. By and by, the first scheduled delivery occurred and an item was damaged ---more time on the 888 number to arrange replacement item via a new case number. (I got a lot done around the house while on hold.) Replacement item and chest was scheduled/delivered/assembled a few days later (they combined delivery of the two items, which was convenient for all), but again, not at the originally appointed time. I suspect poor communication between Ikea and local delivery service they use. Or maybe it's just that no one is trained for excellent customer service anymore. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. We thought all would be well, finally. Then, after many days, I pulled up my credit card online and: no credit for mattress. To chase that down required three additional calls; two of these requried I be put on hold so the rep could call the store. I have just gotten off the phone, so I hope the credit will show up in "2-3 business days." Also, we received only a $30 gift card; an additional card for the balance is, supposedly, coming soon.
A few days ago I made a purchase at the IKEA store in Frisco, TX, USA. I drove to the store to purchase the Sultan Hultsvik (king size) bed, which retails at $749. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). The mattress was very clean, other than the words "as-is" written on the bottom of the mattress (which was acceptable). I decided it was a great deal so I purchased the discounted mattress instead of paying full retail. Since I only have a small car, I took the mattress over to home deliver, and paid an additional fee for it to be delivered to my home. While making the payment, I asked the employee (Chris) to please make sure they wrap plastic around the mattress to prevent it from becoming dirty during transport, and he assured me they would. The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. The large stain had some sort of smell (i'm guessing its from whatever was on the floor of the truck during transport). I asked the delivery guys why there was no plastic cover and they replied, "we told them the customer asked for it to be wrapped in something so it doesn't get dirty," and they said IKEA told them it was "as-is." Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. An "as-is" item doesn't give IKEA the right to damage the product even further and force the customer to take it. The delivery guys could have urinated all over the mattress and I would have been forced to accept the product. The clean product I purchased in the store is NOT the same product I received at home. I was unable to refuse the product because the document I signed stated IKEA wouldn't replace the product because it was "as-is", so I'm stuck with the dirty smelly mattress. I attempted to eliminate the smell and the dirty stain still exists. This is not how you treat your customers in ANY business and I would certainly expect more from a company such as this. If it cost extra to wrap the mattress in plastic, I would have gladly paid the price to prevent further damage to the product. After contacting customer service and the store, they refused to help me. IKEA should be a company of integrity and do the RIGHT THING for the customer. I will seek legal help for this!
I went in and bought a bed, mattress, box spring and Bos spring cover and paid for delivery and assembly. The day they were scheduled to deliver they were a no show with no call. I had to spend over an hour to get through only for them to tell me there was a discrepancy in my order, but they couldn't tell me what. I went all the way back to the store to get answers and they said it wasn't delivered because the BOX SPRING COVER was out of stock! I told them to please move forward with everything else. So, they rescheduled for the next day. I sat and waited for the 4 hour window and again, no one shows up. I called back into customer service and was told the drivers van broke down. Again, no call letting me know they weren't going to show up. I reschedule again for the third day, the day of my daughter's graduation so had to have a neighbor sit for the delivery. They finally show up and put the bed together but didn't have the mattress. The reason they gave us that they couldn't locate it in the warehouse! No special mattress just one of their main ones they sell all the time. The delivery people didn't tell my neighbor they didn't have the mattress just made it seem like everything was grand! Again call, hold for about an hour only for them to let me know they have to reschedule the mattress delivery. I finally ask to speak to a manager and they say they don't have a manager working for the next couple of days. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Would have been better off paying a little more to a more professional furniture store with real customer service.
IKEA's customer service was so bad, I was waiting for 1 hour to finally someone answered my call. Deliver service was good for me, they delivered on time, nothing was damaged and no missing part. But the mattress I ordered from IKEA caused my neck and back pain. The return process was so painful. This is my first time shopping at IKEA, very likely the last time.
In regards to delivery, I had to have a king size mattress delivered, there is no other option this bed had to be delivered. A week and a half ago I ordered my mattress and king size bed. Today my bed showed up, no mattress. I have disassembled and donated my bed. I have no where to sleep. I call IKEA, they are after all the ones I paid, they arranged this delivery. I call IKEA, they tell me North American logistics has the mattress they just need to find it and they will call me. It is 3.5 hours later and nothing. I call the delivery company myself, they tell me they do not have the mattress. Why on earth was I not told earlier, why on earth deliver a bed frame knowing the mattress was not there. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation.
Simply awful in every aspect of service. Nearly all of the bad events listed by others here - website malfunction, terrible phone response time and frustrating in store experience - have also happened to us in the last week, so I won't repeat them. Suffice it to say, our first major purchase - bed, dressers, nightstands, mattress, etc - will be our last. As I write this, delivery for several of the larger items has not happened as scheduled and we've been on the phone for literally 4-5 hours trying to reschedule. Insults to injuries abound! We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. Beware. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. Truly, in today's consumer driven world, it's a wonder how so many put up with this terribly managed product service and delivery model.
Read this before you decide to use their delivery service. IKEA failed my delivery twice. They never loaded my furniture to the delivery truck and never informed me proactively about the issue. For both times, I had to call customer service, average waiting time is 40 mins, to find out that my delivery is canceled. If you are reading below, my nightmares start on 4/24 4/22 Purchased sofa and mattress at Emeryville IKEA; delivery is arranged on 4/24 from 11am - 3pm 4/23 Received a text message asking to confirm Tuesday's delivery; happily responded YES. Received missed calls from North American Logistics, IKEA's delivery partner. Called back and was connected to the automated system which told me my order will be delivered from 11-3pm. 4/24 Started waiting at 11am. Received no email, text message, or call from 11am to 3pm. At 3pm called American Logistics. Got to the automated system which says the order is on schedule for delivery. Decided to talk to a customer representative, took 20 mins to speak with someone. Gave my order number and she said she will connect me with California team, they can then connect me with the driver. Got transferred, waited for another 5-10 mins, a female rep answered, I explained the situation, she asked for my order number, after I answered, I was immediately put on hold, waited for another 5-10 mins, then a guy picked up and said he can't help me, he only supports deliveries to Canada. He transferred me again to the US team. No one picked up and I was connected to voice mail. I then decided to call IKEA customer service. Waited 20 mins to connect to a rep. Took the rep a few mins to pull out the status. She explained that my order was never loaded to the truck. She told me it rarely happens but it does happen sometimes, maybe the product was damaged. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. I asked her to make a note that they need to call me back ASAP as I just moved in and am waiting for the mattress. She said she made a note in her request; they will call back on the same day or the next day. I asked whether I can make a claim on the situation. She said yes. She said she made a note on my record and transferred me to the customer resolution team. I waited for 10 mins, no one picked up, I eventually hung up because I needed to get to a meeting. No one called me back on 4/24 4/25 Received an email in the morning indicating my order will be delivered 4/26 without the 4-hour timeframe indicated. At 7pm, my husband called customer services, trying to figure the delivery window. He waited for 1 hour and 20 mins before speaking with a representative. The rep told him it will be delivered from 11am to 3pm. He told my husband he is sorry about what happened. He advised us to talk with customer resolution after receiving the delivery. 4/26 Received text message at 9:05 am asking to confirm today's delivery from 9am to 1pm by responding YES or call to reschedule (what? You told me it's from 11-3 and now is 9-11 and you are telling me at 9:05???) Called, the system told me the wait is 41 mins; waited for 30 mins. Hung up because I had to go to a scheduled meeting. Meeting ended at 10:30; I decided to skip the rest of the scheduled events; replied the confirmation text message with a YES and rushed home. Got home at 11am. Waited till 1pm. IKEA never showed or called. Called customer service, waited for 40 mins before speaking with someone. Took her awhile to find out what happened. The result is she doesn't know, because she couldn't get a hold of the right people at Emeryville to find out what happened. As for compensation of my time lost and had to buy a air mattress before my real mattress arrived, she asked me to deal with the store. I've never been so disappointed as a consumer. Never. And when it happened with one of your favorite brand in the world, it can get your emotion down pretty badly. Please fix this IKEA.
As a repeat visitor I keep getting let down by your terrible customer service and cheap furniture. I would rather build a bed out of Levi's than ever buy another mattress from you guys. Meatballs get five stars cuz they are on point.
I have been here many times and never really had an issue to vent about until my experience yesterday. The restaurant is always clean and relatively fast, the store is clean and organized, was able to find a team member when needed near by and the cashiers are always quick and ready for their customers. I went to Ikea yesterday to buy a king mattress and frame. The employee put what I wanted in the system and told me that it would be ready downstairs when I was done shopping. AWESOME. We browsed a bit more and then went to check out. Forgetting my wallet in the car, MY BAD, I finally checked out. We, my husband and 3 children (3 month old, 2 year old, 8 year old), made out way to the pick up. Our order was in red, not picked yet. We waited a hour, after them reassuring us it will only take 15 minutes. I talked to 3 different employees to check on my order. People after me have come and gone. The employees told me it was being taken care of, when it clearly wasn't. I went to the returns to ask for a refund because I was truly done and at this point we wanted to just go home, and she politely went to check on my order again, and only then was my order picked and was getting ready to be pulled. 20 more minutes and my order was finally ready. There excuse was because they didn't have the proper employee to use the machine to get my order that was up high. Wouldn't have been nice if they would have told me that or let me know that my order will be a little longer than expected. Neither was it a busy day or a time of a day either, mid week, mid morning.
I have lived in many homes before. But I never had my own, so when my family and I finally obtained our own place, we were excited and decided to buy furniture. Hence, Ikea. We go and everything seemed fine... until we got home. I have never lived in a home with bed bugs. But when we set up the Ikea Kura bed for my daughters, they were constantly getting bit by something. The doctors thought it was hives or something in our detergent but only my two daughters who were sleeping on the bed seemed to be affected. After 3 long months of questioning why my kids were always itching, with no answers to be found I was pretty much at wits end. Then as I was tucking my daughter in one night, there it was a bed bug as big as a chocolate chip drop. I freaked and told my husband to inspect it, low and behold it was a bed bug. But how was it that we got bed bugs. Everything in the house was fine, it was a brand new mattress. I took it to google, "Emeryville Ikea" and there I found reviews of people also coming home with bed bugs. I will NEVER buy a bed from here again as much as I love Ikea. I'm sorry but this has got to change. If you know what's good for you, please I advise you to take precaution when purchasing furniture from here.
Today, I came to get the mattress . My mattress was at aisle 24 bin 34. I came and grab the mattress on that bin. I have double checked the bin and the brand of my mattress. But I was at the checkout I just figure out it wasn't the brand I want. And the price was double . I asked one of the assistance, he told me this have two location. My mattress was moved to the front of aisle 24. It was wasting my time that I have to return the paid mattress and get in line to checkout other one. Please!!!!!! If you have moved your item please put a note or change its location on the tag. The mattress was heavy and I was just alone today. !!!!!
Bought a mattress in the Emeryville ikea last week and after the first night I noticed a bite on my leg, 2 nights later i had 17 bites, i striped the mattess and found a BED BUG on my mattress, I had no bites before i got the mattress. after 2 hours on hold to customer service they said they would give me a gift card for the cost of the mattress. they said i had to talk to there insurance company if i wanted to get them to pay for extermination,. I asked them to pick it up but they refused, I have no mode of transport and now i have nowhere to sleep, thanks IKEA, my skin is crawling at the thought of my room Ikea=BED BUGS
We went here to buy pillow top. After a long way walking around we finally got mattresses and pillows. Disappointed, after pick out the pillow top that we want, the girl who works there said if we buy it, can't return. Damn it is $300 bucks plus tax and what if it is not good for our bed then what we gonna do with it. Definitely never come to Ikea buy mattresses or pillow top. And the service is not good.
Unfortunately, I had the worst consumer experience of my life at IKEA. It's still a pretty sore subject for me, but I think potential shoppers need to know this. 13 months ago I bought a bed, (Sultan Flokenes) with frame and slats, at IKEA. Less than 2 months later the bed started to sag in the middle. I checked the frame and how I put it together, and it was built fine. I used to work as a builder, so I had no problem solidly putting together a bed frame. Here is the painful part. I called IKEA to talk to them about this sagging mattress problem, and it was impossible to get anyone from IKEA Emmeryville on the phone. I reached a call center. They told me, "go ahead and take the mattress in and they will take a look at it. We can't really say anything unless we look at it first." "Bring it in???" I said. "It's a mattress not a lamp. I can't just throw it in my back seat and drive it over. This is a very difficult situation." He replied coldly and sternly, "Sorry sir, but that is all we can do. We can look at it to determine if it is defective. If so, we can talk about a replacement." "Is there anyone from IKEA who can come and look at it?" I asked. "No. Sorry sir. You have to take it in." He answered. "May I please have a phone number for someone at the store in Emmeryville?" I requested. He took my phone number and several days later someone from IKEA Emmeryville called me and pretty much told me the same thing. That I had to bring it in, and they would "look at it" to determine if it was defective. No one could come look at it in my apartment. (to their credit, there was a manager there who was very kind, but he was stuck within their rigid, unhelpful customer service policies) So... I got a friend, rented a truck, and took the mattress in. They gave me a brand new replacement, the same mattress (Sultan Flokenes) and I brought it home. I was happy Two weeks later it started to sag. Right in the middle. Back pain inducing sag. Horrible. I was so upset I didn't even want to call IKEA. I just wanted to sell the mattress and get the whole thing over with. Leave IKEA behind completely. But then again, I did not want to sell a lousy mattress to someone else because that is not nice either. I slept on the lame mattress for several months. Then... Around a month ago, in a moment of strength, I called IKEA (I still had the number and extensions of some managers) and left a manager a long message letting him know what was happening. I told him to please be mindful when replying. I asked him to please not call me and ask me to "bring the mattress in." I asked him to please talk to top level management and carefully weigh his response before returning my call. I told him this was the worst consumer experience of my life. I told him I wanted a refund. He called me back 5 days later and told me they would refund my money if I brought the mattress in. I took it in. They gave me a cash refund. I doubt I will ever walk into IKEA again. It was so insensitive to ask me to "just bring it in and we'll look at it." A mattress!! For a lamp or a trash can or a dish rack that would be fine. But for a mattress?? I drive a compact car and live on the 3rd floor of an apartment building! Come up with other options! Help me out a little! But they stuck it to me. 2 failed mattresses. The Sultan Flokenes. Don't buy it. IKEA? Beware. The worst customer service I have ever experienced. Horrible horrible experience.
On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. On November 19th, I found the mattress has lots of mold spots on the back side. The old mattress that I have been used for more than ten years. I never see any mold situation. This one just four and half months! So I tried to call customer service. But I was waiting for 45 minutes still not get though the phone. I just went to IKEA in Emeryville. The lady who works in return center said she cannot do anything, cannot return or exchange it for me. I said I want to talk to a supervisor,Later A lady came to me her name is FEUPA. I show her the picture of moldy mattress and receipt . She said no problem just go ahead bring the foam mattress in, she will take care of it. I went back home and picked up the mattress back to IKEA, I waited in return line for 2 hours, she checked the mattress and said it looked different from the picture,it is not mold, it's stain! She can't do anything, And she called a duty manager came out. He said yes it is mold but the warranty is expired! They gave me different excuses!! I argued if FEUPA told me at the beginning. I don't have to stay there waste 4-5 hours for nothing. She made promise, later she went back on what she had said. It is unprofessional!! If she didn't make any promise. I don't have to waste half day. Terrible Customer service!!! DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!!
Worst delivery service ever, they threw the new mattress upside down and left the wrapping on, onto the brand new bed frame (fjell the hardest to assemble piece we've ever put together). The delivery people would rude and extremely 'rough'.
In desperation, I am utilizing public media. Online orders made at Ikea.com are a BAD idea. I purchased a mattress and bed-frame, supposed to be delivered on Friday, August 21. Instead, I received the bed-frame, an apology from the moving company that Ikea had not provided the mattress. Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. I have been on hold twice for over two hours. Ikea, this is terrible. I will never order from this company again and would never recommend to anyone else that they do so.
TL:DR: ikea is kewlz to browse and for swedish meatballs but not furniture. Don't get me wrong, I like browsing through Ikea. I love seeing their displays because it allows me to become inspired and decorate my house to my own creativity. Buuuuut...the quality here..there is no quality. Ikea is nice for those who plan to constantly replace their furniture but if you want something durable and is built to last, I would not, I REPEAT, not buy your shizzz here. I've purchased a bed frame and a mattress here (no, not their cheap roll out mattresses but the higher priced ones that they offer) and its been barely two years and my mattress is dipping. It's uncomfortable as hell to sleep on at this point because it is so lumpy. The mattress frame is a little better but the base boards were so annoying initially because they constantly fell under and my bed would collapse, I eventually just placed actual large pieces of wood under to keep everything in place. I've purchased a lot of furniture and random things for the house over the years and some items are more long lasting than others but honestly I would recommend taking your money and going elsewhere. You pay a little more, or less..I guess it depends where you go and if you haggle, but most times you WILL find better grade furniture. To be honest, the prices at Ikea are not even that cheap. Like I bought a leather couch here and it cost me well over $1000 and the center started to concave not even a year into my purchase. Annnnnd another thing, have you ever seen those videos of when they cut Ikea furniture in half?? Everything is like cardboard, no wonder it breaks so quickly!! And another-nother thing, everything is so complicated to build...
I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! Or anything you have to have delivered!!!! I purchased a mattress after carefully trying out the mattresses in the store AND ASKING LOTS OF QUESTIONS- the one I received felt nothing like the one in the store. Confused I went back and asked why mine felt so much harder - I was told "of course the ones in the store are softer - lots of people lay on them" Do you think they could have mentioned that when I was there for over 45 minutes the first time? Then I exchange it - but if I had them pick up the first one, wait for the return, then order the second one with the credit I would have been without a bed for about a few weeks. So I asked - can I purchase a new mattress and have you credit the old one to my credit card when it comes back - THEY SAID YES - then a manager reviewed it and made it a store credit for the first one since it was "used"( ie I took the plastic off of it) without contacting me to give me the option to exchange - so I am stuck with an IKEA gift card - Grrrrr. Never again! Horrible customer service!!!! Miss informed. Management that does nothing to help. I will never get anything delivered from here again. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service.
Absolutely TERRIBLE SERVICE! Delievery was scheduled labor day! Ruined my holiday waiting for it, and it never showed. Then 3 scheduled NO SHOWS since then. Finally today, weeks later, they show up at a time I specified NOT TO SHOW up! Then they have the balls to say I need to go back to the store to settle this?!?! This is my first apartment, this was my first furniture buying experience, and I am offended at how poorly they have treated me and how unwilling they are to accomodate their own mistakes. Money lost calling out of work, I have been sleeping on a blowup mattress waiting for my bed! My apartment is a mess because I have nothing to put my stuff in! DO NOT GO TO IKEA IF YOU NEED TO RELY ON DELIEVERY!
This Ikea has BY FAR the worst customer service and without a doubt should be rated below average. I have never experienced anything like this before: I went to Ikea Emeryville, CA to purchase a queen malm (brown veneer ash) bedframe, lonset slats, mattress and mattress pad. I was helped by an Ikea worker, because I couldn't put everything on the cart by myself since it slid around when trying to put heavy objects on it. I proceeded through checkout, and got my items delivered that day. I put together my bed frame first, which I then realized was actually a full bed frame. Whoever helped me at the store pick the bed frame off the shelf, the cashier, and the person who did my delivery all looked at either the item or the receipt of my purchase and no one pointed out that I was buying a full bed frame. So I called to get the full bed frame picked up for return and delivery of a queen bed frame, and also admitted it was my fault for not checking my receipt closely. Even though, the store worker picked out the wrong size bed frame for me, the customer service person said it would still cost $50 (half of the delivery fee) to get my bed frame, which is ridiculous, but I agreed. I now have been playing phone tag with both two customer service reps (extensions 1458 and 1378). They asked me to send them an authorization form with my credit card information because they cannot accept payments over the phone. I've emailed that form a dozen times and left at least six messages on each of their voicemails.
I love IKEA and have been shopping there since it opened. Today I bought a mattress it took about 15 min to get it and pay. I then stood in the "Home Delivery" line for over an hour. There are two lines labeled "Home Delivery" I got behind one person in one of the lines. It took about 15 min to process her. I smiled at the employee while she took care of the woman in front of me. When she was done she walked away and seemed to meander around-She never said to me when I arrived "I am sorry but when I am done with this person in front of you I will be leaving" . I watched her go up to someone in the "Pick up line" and ask them if she could help them. I had to get in the other "Home Delivery" . I waited 45 min behind 2 people. When I finally was next person up the Ikea employee kept turning and having a conversation with another employee about some personal gossiping while I stood there waiting for her to finish. I finally asked her to focus on processing my paperwork. The employees in the store and at check out have always been helpful and nice, but my first experience with "Home Delivery" was terrible.
Well this is a review on one of the customer service people on the floor. So I wasn't told that I needed a mid-beam for the bed frame I purchased from the Palo Alto location. I only found out that it was needed when I read the instructions on how to put the bed together. I got all 3 boxes which is all I thought I needed. Anyway, I asked one ikea sales floor person about whether the beam was supposed to come with the bed and she mentioned no. I asked for the part number and she gave me the bin where I can find it. Then off to the bed section of ikea. I asked another sales floor person about slats for my bed. I also mentioned that I was getting a foam mattress so she added a specific slat to get for a foam bed. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. And I had to write a review about it.
Ikea and its employees behave like gangsters when a customer complains about a not delivered as promised product. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. We rented a truck and drove all the way from Larkspur but were told it was not there. We returned to the store and asked for an explanation, which was not acceptable for us since they just blamed the other company. When we requested a refund they said basically that it was up to them, whenever they wanted. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. Ikea and its employees acted in an abusive and overbearing manner, just like gangsters pushing out an unwanted customer. The supposed manager Jeff showed no real capacity to sustain an intelligent argument or satisfy a client's rights. I do not appreciate being treated like a criminal just because I do not agree to being abused, lied and threatened by management's muscle men. It is incredible that this type of behavior is still allowed in this day an age by an international business, SHAME ON IKEA and its incompetent employees. Why does the customer have to pay for their incompetence and abuse! By now the purchase price of the product has more than doubled in cost, thank you Ikea and thank you Jeff for humiliating me and my wife. I cannot believe that this company has such an incompetent working there, a real gangster! Or perhaps it reflects the company's real policies? Is he the gangster or are they all?
I'm always reluctant to write reviews on such poor customer service but I feel as though this time around it needs to be heard. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. I actually find that the quality of the furniture has gotten better over the years which is the ONLY reason this review gets 1 star, otherwise it would be zero if the choice was possible. My gripe is with the awful customer service! Where should I begin? The problem first came up when I went to buy a new bedroom set for the spare bedroom. Bed Frame, Box set, Mattress all in all just under $900. Before I gathered all the items on my cart I asked if there would be a delivery date available for the upcoming saturday. It can only be saturday because no one is home friday and sunday would be too late as my family that will be visiting will already be there. I was very specific about the request. The guy at the service desk assured me that YES the saturday I need my things delivered should not be a problem. So here I am in my suit sweating as I gather all the items onto two separate carts. Roll them through the checkout, stood in line for home delivery for another 30 minutes, got to the front only for them to tell me that Saturday delivery is NOT available! Needless to say I was pretty upset. This was the last thing I needed after having worked overtime all week with family on their way into town and I only had ONE opportunity to get them some type of bed to sleep on before their arrival. So now I had to stand in line in returns to get my money back. That was another 30 minutes. I had to explain to them why I'm returning items I only just bought a little over an hour ago. The concept wasn't sinking in so they called a supervisor. The supervisor final approved my return but low and behold they didn't have enough cash to cover what I paid in cash for the transaction. So they gave me a smaller portion back in cash and were supposed to refund the remaining amount back to my credit card. "Supposed" to be the key word there. After several days of not seeing the refund hit my account I called Ikea. They said its the banks fault. I called the bank. Bank said there is nothing on their end indicating that a refund was made. Told me to go back to Ikea. Long story short, I've now been back to Ikea 4 more times since the initial purchase and return date and still nothing has been resolved. They have an authorization number to re-do the return because it wasn't completed the first time. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. That was now 4 days ago. At this point I should be surprised. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all.
This is a review for Dynamex (IKEA's delivery service) I bought a king size bed, slats, and mattress from IKEA and paid for a delivery service on Thursday. I was informed by IKEA that Dynamex would call me Saturday to let me know of a 4 hour delivery window for the Sunday. Saturday: I never received a call from Dynamex. Sunday: I called them as soon as they opened to find out what was going on and was told that no information on my order has been updated and to call back in an hour... So I did call back in an hour and was told that I did not have a delivery scheduled and that neither the dispatch nor the driver was picking up the phone. I was assured by the woman at Dynamex that she would call the driver every 15 minutes to get an update on my delivery and that she, in turn, would call me to give me a status update. Sure enough she did call me back (only phone call that was ever returned) and let me know that no delivery window was available. I called a few hours later again and spoke to a very rude man named Michael who interrupted me numerous times. He told me my order "could not be located." When I asked for an explanation he simply said, in a matter of fact tone, "Your order is lost and there is nothing I can do" Wow. Monday: I called around 11 am and spoke to a woman who said no delivery window was available but promised me that I could expect a phone call back from Dynamex in a short while at which time I would receive a 4 hour window for delivery the following day. I was worried when she added, "If you don't receive a call, call us before 4pm today" Well, as I am sure you can guess, nobody called me. So, before 4pm I gave Dynamex yet another call. Again I spoke to Michael who gave me the run-around. Same, story "ma'am your order cannot be located in the warehouse" and "ma'am, we are doing our best." When I ask Michael for details/ an explanation he acts as though I am irritating him. I let him know that another Dynamex employee let me know that my delivery would happen tomorrow and I could expect to get a delivery window today. He basically said that wasn't true and that I was shit out of luck. What customer service! I STILL HAVE NOT RECEIVED MY ORDER. IKEA should not do business with this clearly incompetent company. Yes, this is the fault of the delivery company, but I hold both IKEA and Dyamex responsible. If you have to buy something oversized from IKEA may I suggest renting a U-Haul or Truck for the day and doing it yourself? There's no doubt that it will be cheaper and more efficient. Side Note: I've called IKEA to say that if my items are not delivered tomorrow I want a refund/ cancel my order. I've been on hold for $25+ MINUTES. What a beacon of efficiency !!!
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