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Ethan Allen sells their own brand of hybrid and foam mattresses at their retail and online locations. At well over $1,000 for a queen, their prices are only competitive against high end name brands. They have multiple firmness options in their lineup and most customers have described their mattresses as comfortable. Some customers had issues with the durability of some of the mattresses.
Serta iComfort has been a favorite mattress of mattress big-box stores and traditional marketers for years. But is it worth the hype? This mattress combines both memory foam and mini innerspring coils.
Based on our aggregated reviews and our scoring method, we recommend Ethan Allen in this match up!
Ethan Allen: 7.6/10
Ethan Allen: 7.7/10
Ethan Allen: 7.5/10
No Back Pain:
Ethan Allen: 7.6/10
Ethan Allen: $599-$8996
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Getting a sense of how customers feel about mattresses can direct shoppers towards good options. Customers don't always respond well to these mattresses. Some feel cozy and comfortable, but others don't feel that way. There are more details below to study if you are considering buying.
Some reviewers are happy with the support found in these mattresses, but some have had issues with support over the long term. For those that have tender backs already, make sure to do additional reviews before buying.
Reviewers have mixed concerns about edge support. Some customers report feeling good with the support across the surface, but others had problems with dipping along the sides.
Everyone wants a mattress that will last forever, and when our mattress is something that instead gives us pain over a short term, this is terrible. That said, finding a mattress that is comfortable and durable is really hard these days. With more companies than ever, companies fighting for profit at the demise of quality. When it comes to these mattresses, unfortunately, they have some sleepers who have reported durability issues over a short time. Durability issues don't happen to everyone, but make sure to read more about the warranty and the return policies.
Not all sleepers like these mattresses. Some customers were happy with the way their new mattresse made them feel, but others reported being uncomfortable. One of these may work for you, but it makes it difficult to figure out. Continue looking on below to learn more if one of these mattresses will work for you.
Whether a mattress is supportive or not is the difference between comfort and pain for stomach and back sleepers. Even side sleepers need gentle support to make sure their spines are aligned. These mattresses offer a good amount of support, above average overall. However, others had problems with the support so if you have a heavy build, make sure that your selection is right for you.
This mattress provides above average edge support. Some customers weren't entirely satisfied with the edge support.
Sleepers note that durability is one of the most important factors to them. We all wish our mattress will last a decade or more and still provide us with cozy comfort. Unfortunately, not all customers regard these mattresses highly overall on durability, and some have had some problems over the short term. If you are considering purchasing as your full time mattress, read over the specs and policies to make sure it will work for you.
Like many people, a back ache prompted me to buy a new mattress. After much research, I selected a bed offered by Ethan Allen and was willing to drive a long distance to purchase it. When the bed arrived at the local warehouse, I was told there would be approximately 7-10 days for delivery to my home. My back ache and sleep were worsening so I called the store and asked if there was any way to expedite the delivery; I didn't expect this special service but tried anyway. To my surprise, the store manager cut some red tape and had my bed delivered in two days. The bed is great, sleep is great, back ache gone. Thank you, Ethan Allen.View More Reviews
On 4/29/06, I ordered a mattress and box spring from Ethan Allen for $2,500. It was to last a lifetime. On 9/15/08, Ethan Allen replaced the set with the same item. Here it is, 1/2012, and the mattress sags so badly, I am forced to replace it again. What is my recourse with Ethan Allen for a partial rebate?
My husband and I purchased an Ethan Allen Bella Queen Mattress Set about one year ago. The disappointment is almost unbelievable! It is as though this is NOT the same bed we tested in the store. My husband, in particular, wanted this style of bed - not too much padding, but still enough padding to be comfortable. I actually wanted a big pillow top. However, I did try the bed in the store and thought it was comfortable. Once it was delivered, WOW! We were BOTH disappointed immensely. The mattress is the comfort and quality of a mattress set priced at $500 to $600. We have a very old Ethan Allen mattress (20+ years) and it never caved in, but had very little padding as they were made then. We have rooms of furniture bought from them at that same time, and recently bought a 2nd bedroom set and are happy with the furniture that we bought then and now.
Worst Mattresses Ever! My wife and I used to love Ethan Allen. They had awesome designs that we loved. We decided to fully furnish our new house from them. Overall, we were happy with the result except for some issues that varied between annoying (minor) to outright unacceptable (major).
Minor issues: 1) The surface of the corner tables in the main living room were damaged because of the lamps that we put on them. The lamps were from Ethan Allen as well and they were equipped with some form of pads at the bottom to avoid scratching the surface. That pad actually stuck to the surface and when lifting up the lamp, the paint was pulled out from the surface! Needless to say, it was an expensive piece. It happened to both corner tables. 2) The main dresser and bedside small ones we bought for the master bedroom looked great. Except that after a while, the drawers won't open and close properly. When we contacted EA, they told us it must be because of the weather conditions of where we live (hot and humid, although the A/C is running all the time).
Major issue: The memory foam mattresses we bought (qty. 2) were the worst mattresses we ever slept on in our lives. And it wasn't only us; any guest who slept over in the guest room gave the same feedback. They are just horrible. They cause back pain and neck pain. They bulge and form valleys and mountains! Upon calling them, they advised us to give them some time to get used to them! We tried. We never got used to them - $4,000 down the drain. Do not buy mattresses from Ethan Allen.
Don't buy your mattresses from them, they do not honor their warranty!!!
Ethan Allen's furniture designs are beautiful and of great quality. However, I am really disappointed in your service and will not return to furnish the rest of our home with your designs. Having spent a rather significant amount of money on furniture for our daughter's room, this past May, I am surprised that we are still waiting for her bed to arrive this October. The initial delivery was set for June. I took the day off of work to wait for the delivery at the set appointment time. An hour prior to delivery my husband was contacted that the bed arriving was damaged and a new one would need to be made but the rest of the furniture would be delivered. Since we had a delivery appointment for June and a delivery set, we made room for the new furniture. The new dresser, end tables and mirror were dropped off and our daughter's mattress was now on the floor. What was a one night situation, has now been 4 months. Today, you finally arrived to install her bed. My husband took the day off of work to meet the delivery. Too bad your team didn't bring the screws needed to install the headboard or the frame...REALLY? To even add more insult- your team said it was at the warehouse and would probably NOT make it back again today. We have taken two days off of work, had our daughter without a bed for 4 months and making it happen today was not even considered. So sorry Ethan Allen, we were inconveniencing you.
We have been buyers of Ethan for a long time. Our entire apartment in NYC was furtnished by Ethan Allan. Our home in PA is mostly Ethan Allen as well. our last experience with KOP store was to buy a mattress for our Ethan Allen bed. The mattress turned out to be not of good quality. There are visible depressions on the mattress where we sleep. We called the store and their "technician" came by and opined that the depressions are not deep enough for the mattress to be covered under warranty. I will not buy anything from Ethan Allen any more, their warranty is worthless.
In November, I was on the hunt for a good quality, nice looking, durable & comfortable sofa bed that could withstand the wrath of two young kids and a heavy husband when the wife snored too load. I went to many, many furniture stores throughout the bay area, including an initial visit here w/ Leda Lindsay. With all the research and browsing I did, I still ended up returning to Ethan Allen. I based it on the quality of what i was getting, along w/ the price (it was the last day of their sales event). I purchased the Bennett Queen Sleeper and air mattress w/ the Maxwell Nutmeg fabric. The quality of the sofa frame, mattress frame and fabric were evident. And Leda was very patient and answered many questions during both visits, even made herself available in-between other customers. I've had the sofa 6 months now. I'm very pleased w/ it and the performance of the fabric thus far. I would definitely recommend this sleeper sofa and fabric combination for anyone looking for a quality sofa bed w/ kids. Leda was a great help w/ my purchase decision.
We went in to check out mattresses. The entrance is pretty formal so I checked in with reception. She to me to feel free to look around and that the sales lady would be right with us. It's set up like a bunch of rooms. You walk from one complete room to another. The sales lady showed me several mattresses and they had a lot of literature on each one. She seemed as though she wasn't very knowledgable about the beds but was more than willing to get the answers that she was unsure of. Unthinking he was just new. The produces are nice but it takes a month to get a new mattress.
Like many people, a back ache prompted me to buy a new mattress. After much research, I selected a bed offered by Ethan Allen and was willing to drive a long distance to purchase it. When the bed arrived at the local warehouse, I was told there would be approximately 7-10 days for delivery to my home. My back ache and sleep were worsening so I called the store and asked if there was any way to expedite the delivery; I didn't expect this special service but tried anyway. To my surprise, the store manager cut some red tape and had my bed delivered in two days. The bed is great, sleep is great, back ache gone. Thank you, Ethan Allen.
Horrible !! I'm Sorry for anyone who falls victim to these scammers . They sell used furniture as new . They tell you furniture Is new , But they sell you model of the show room floor . They sell used mattress . As new . If anyone has purchased a mattress from them and it is off white kind of yellow with a Malibu logo on it your mattress is used . Also the furniture they sell if partly defective or they by furniture from other manufactures show room floors that are used as sell as new the last thing I will say is this I witnessed them with my own eyes sell a couch and a mattress that somebody dropped off next to the store trash can to a customer that came in saying that they were in need of a couch and a mattress and then they had very little money and this is what they sold them. I refuse to deliver the couch and Mattress so how was fired two days later
Fantastic furniture store with high end products at a very reasonable price. The thing I like about Ethan Furniture is that it's not a huge chain like "Living Spaces" so you'll get much more personalized service. Employees are very helpful and can answer any questions you have on their furniture. Great assortment of couches, tables, bed frames and much more. I ordered a couch set, dining room table, bed frame and mattress from them. They took care of the delivery and the delivery guys were very professional and put together the furniture pieces perfectly. I love the couch and take naps regularly on it! If you're looking for a quality furniture, exceptional service and a "one-stop-shop" experience, look no further than Ethan Furniture!
My wife and I spent thousands of $$$ on our son's entire Ethan Allen bedroom set (Bed Frame, Headboard, Mattress, Night Table, Book Shelf Cabinet, Closet, and Desk w/ Shelves) from this location. Admittedly, that was several years ago but, considering the reason we bought it in the first place (name recognition) and what we actually got (poor quality), and the fact that I am continually reminded of the bad deal we got every time I look at it, try to fix the hardware (again and again), or see how easily the wood stains by anything put on it (it's painted white), I had to finally share my tale w/ the rest of those who spent a lot for subpar furniture. We certainly were misled by the brand name and gave up going back to the saleroom in trying to address our issues w/ the furniture.
Purchased an iComfort-Applause II King mattress and split box spring. It was ok for the first 6 months, then support degrades after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My partner and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had Raymour & Flanigan's inspector come out used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. I've filed a BBB complaint and Consumer Affairs report. Raymour & Flanigan is no help whatsoever! I do NOT recommend either R&F nor Serta. Very bad service. The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.View More Reviews
I developed an allergy to the I-Serta foam mattress 3 to 4 weeks after the mattress was delivered. The allergy started as a slight itch and has progressed to the point that I cannot sleep on the mattress. I am investigating zippered plastic covers to encase the I-Serta mattress to see if that helps. If the plastic cover does not work I will have thrown $1,800 down the drain. I am very disappointed with Serta.
Based on my experience the I-Serta foam mattress is not safe. There are ingredients in the foam that off-gas and are dangerous to your health and welfare.
(I swore if this mattress worked out I would write a review because online mattress reviews are so erratic.)
I did all the research and have experience with memory foam benefits, just never bought a foam mattress due to price. I settled on iSerta Savant II for comfort and price. I was concerned once I got it - that it would sleep hot (I sleep very warm) and not do much for joint pain.
It had very minor gas offing initially, but that was gone in 24 hours. The first couple nights I slept on it- it didn't feel as soft as in the store and my back was a little stiff - but my joint pain (hip) was gone and I did sleep cooler. I hung in there and purchased a Pinzon Plush Mattress Topper (Amazon) which added surface softness. After sleeping on it about 3 nights, the back stiffness was gone and I truly can report zero joint pain and a cooler sleep. I sleep noticeably cooler, not zero heat, but cooler. Slept terribly hot in my previous Sealy Oaks Reserve (8 years)) coil mattress. The iSerta mattress is soft, but supportive, like memory foam should be. I have no problems feeling like I am stuck in it and I LOVE the zero motion disturbance - doesn't feel like the mattress is moving around with you. I am a 65% side - 35% back sleeper, so if you are the same, you can feel safe considering this bed. Definitely not for stomach sleepers.
TempurPedic Cloud Lux felt even better, but was $1,700 more than iSerta and felt like a warm sleep even in the store. You really have to pay attention to your body's reaction when you test any mattress. You'd be wise to spend substantial time in the bed, even though it kinda feels awkward simulating your personal sleep positions for all the public to see - in a mattress showroom. (LOL). I have to say that my friends have had a TempurPedic for 11 years now and still love it for comfort, but report that it does sleep hot. They are not natural warm sleepers so that's OK for them.
I can't speak to longevity for this iSerta, but after a month - I am quite pleased and crossing my fingers that will be the case for many years. (I'm still scratching my head that this foam mattress sleeps cooler than my previous coil mattress, as coil mattresses are supposed to sleep cooler and that very fact deters people from buying foam...odd.)
So good luck with your mattress shopping and I hope you get the one that is right for you. For me, waking up with no joint pain (hip and shoulder) and sleeping cooler has been a Godsend. Nighty-night. 😴
Breaks down really fast. Junk save your money. Unless you don't like to sleep then buy one.
We purchased an iComfort mattress in September 2012, and it is already broken down. Much over the 3/4" allowed. We had a rep look at it as there is a fabulous 25 year warranty. Unfortunately, the Serta Company does not play well with customers. One of the two tags were missing, (not removed by us), and for that reason they will NOT cover the warranty. Funny fact.... that this mattress hasn't even been in existence for longer than their warranty. Makes me sick to my stomach that we have thrown away $1800 for a bed that we had just a little over 3 years. In my research, they also do not abide by their warranty if there is a stain, no matter the size. Truth be told, they will do anything to not cover your mattress under their "fabulous" 25 year warrant. Beware, and shop around unless you don't mind paying $40 per month to sleep on a mattress.
Bought my i-comfort matress for a whole lot of money and it didn't last 3 years, Serta didn't stand by its product and should be ashamed to lie to consumers and even hint at a 25 year warranty. They know VERY WELL there is no chance their product can last that long.
If you try and go through their warranty process BE WARNED. They will make you pay for an 'inspector' to come and evaluate your mattress. Unknown to you, the 'inspector' has one job "TO PROVE THAT YOU VOIDED THE WARRANTY SO SERTA DOES NOT PAY". They actually made me pay 40 bucks for a guy to come to my house and claim that my mattress was sinking because of a mark from a pen. Really a lot of nerve. I spoke to a former Serta employee and was even told that THE INSPECTORS MAKE BONUSES WHEN THEY VOID YOUR WARRANTY. Serta will tell you "well they are independent" but guess what? Serta doesn't let the CONSUMER pick the company. THEY PICK THE COMPANY. So they only pick inspection companies that agree to their deal, kick backs in return for blaming the consumer.
This thing will absolutely not last you. Look at other ratings of icomfort mattresses and you will see a pattern, it sinks after months and leaves you with terrible back pain.
Trust a local company and trust only two sided mattresses. Serta knows there is no way one side of a foam matress can last 25 years, even so they go cheap and only put memory foam on one side. Meaning uneven wear and a low quality product that won't last.
READ THE FINE PRINT of the warranty...you're going to see what I mean!
I look forward to laying down on this thing. It is very soft, but in just the right way. Seriously, sometimes when I'm just walking by I go touch it just because it makes me feel good. I can't attest to its durability (we've had it about a month), but it's very nearly been worth the thousand bucks we spent already (we got a heck of a deal here.)
This mattress is not cheap, but we shopped around and it compares favorably to the $3000 to $5000 mattresses at the over-priced mattress stores. Conversely, it is miles better than the bargain $500-$700 "memory foam" mattresses. To get that real, honest-to-blog memory foam experience, you do have to spend a bit of cash, and this mattress is the real thing without being ludicrously expensive (even if you pay full price.)
Now excuse me—I have to go roll around on my mattress for a few minutes before dinner.
I have slept on this for about nine months. The softest mattress I've owned, but a lot less back pain for my husband and I do sleep well. My only criticism is, despite design attempts to produce a cooler foam mattress, the I comfort sleeps warm so four not five stars. I am in Florida, not sure this would bother me in the Northeast. Also the foam is HEAVY. No way I can flip on my own. So if your a women who regularly flips mattress, bear in mind foam is a heavy choice. But you'll sleep.
Great mattress for the first 6 months, then support degrade after that. I suffer from back pain so the i-Comfort Hybrid series in firm (Fundamental model) seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually you'll sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. I had 2 different inspectors come out from Serta and they both used their measuring tools to come to the conclusion that the bed is not defective and is within the warranty allowances. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money.
The inspection process was such a waste of time. I spent $1,650 on this set and it's barely a year old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.
We owned the Serta Prodigy II iComfort mattress less than a year when it started developing holes that we were sleeping in. We were both waking up with back pain and I developed a hip problem which has now turned into some very bad sciatica. I can no longer sleep on it. We paid about $2100.00 for it at Godby Furniture. When we complained to them they had someone come out and look at it. It was determined to be defective and luckily we are getting a replacement. I'm so disappointed in this and now I'm afraid by getting a replacement it will do the same thing and then nothing will be done about it. We have had an iComfort before this one for about three years but never had an issue with it. Our son now has it and it's fine. I feel it's just this Prodigy model. Please Serta take note!
Wonderful mattress! Feels like I'm sleeping on a cloud. I would definitely recommend. 💯❤️🔥
After researching the market and CR reviews I decided on the Serta Savant III with Ease Adjustable Base. Memory Foam Showplace through amazon had the best selection and pricing for this combo. Ordering was easy, follow up was excellent, and delivery went smooth. The base and mattress arrived in separate packages and sere carefully loaded into my garage. The driver even helped get the heavy base box into the house. Set up was simple and the full bed turned out great. This is a comfortable bed with a soft feel yet provides firm support. I highly recommend Memory Foam Showplace and the Serta mattress and adjustable base combination.
It felt great when I tried it out in a store. I started getting lower back pain within a couple of days of use. It started to get very painful after about a week. I moved to another (firmer) mattress in my house at that point and the back pain cleared up. It came right back as soon as I moved back to the Serta Savant III Plush. The lower end sinks further than the upper end. The resulting slope puts a lot of strain on your lower back. The slope (and resulting back pain) gets significantly worse when my wife is also in the bed. I tried a few different positions and pillows that did reduce the pain, but not enough to prevent me from needing to buy a new mattress.
THIS SH*T IS UNDEFEATED. It keeps me cool and cozies while wrapped in pretzel legs with my wife. I'd say the only downside is any room this mattress isn't it is now useless. Pretty much go to work, come home, Bruce All Mighty myself out of my clothes and bounce on this cloud of joy and starfish all up on this bed made of 1,368 adorable puppies. Put on the mattress cover to keep it clean from the 67 hours a week you'll be on this warlock. It's basically fixed my irregular sleep, my restlessness, and practically gave me advice on opening a Roth IRA. They included two pillows that aren't nearly as nice as the mattress but they're nice to put between your knees while you dream about dreaming about walking up just so you can go back to bed. And that's not even the best part, folks. Every time someone comes over to your house they'll want to sit on it and demo that fluffy stuffed goodness. Like I said before, the living room is a ghost town. This mattress is perfect for dinner parties just as much as it is a magic carpet ride in the form of a memory foam that hugs you like your chubby aunt without the smell of smoke and Un-Custables.
Wish I would have seen these reviews before I purchased a $2,100 Serta iComfort memory foam mattress. What a POS. I cannot believe they sell this junk. Sleeping in a 'hole' cannot roll out. Sometimes I feel trapped. Please do not purchase this product!
We were so excited about our iComfort mattress when we first purchased it. It was so comfortable for the first few months and then, I began to notice I was waking up in the morning with severe low back pain. I didn't realize at the time how the mattress had actually broken down, and the indentation in the bed where I had been lying. I finally realized that as I was lying in bed, I was lying in a hole. I weigh all of 105 pounds. This mattress has continued to break down and deteriorate. The day I went back in to the mattress store to ask if there had been any complaints with this mattress was actually the 2 year anniversary of our purchase. I was informed that the mattress I had purchased had major problems that had been reported.
I have endured severe pain, pain management including epidural injections over the past months, and then I realized it was the mattress that we had purchased to help promote our good health, and a great night's sleep. Also, the pain has been so bad first thing in the morning, when I first wake up. Instead of feeling refreshed, I feel severe pain in my low back. I have photographs on and off of this mattress to prove the deterioration of this mattress.
The mattress is very comfortable and I wake up feeling refreshed. I would recommend this mattress to anyone. No backache or leg pain. I chose the firm mattress because of my back problems and believe me it helps. Are you needing a mattress that makes you feel refreshed and not waking up grumpy? Then go for it! You'll be glad you did.
We purchased a Serta iComfort mattress in March 2013. It is now sagging on both sides with a huge lump in the middle. My husband can no longer sleep in the bed as he wakes up in agony each morning from back ache and I now have back problems too. Never had a back problem before. Will see how we go with our local supplier - paid nearly $5000 for the ensemble so hope they honour the 10 year warranty. Will never buy a Serta again.
I've tried several brands over the years but Sealy has been truly consistent when it comes to a quality mattress. Always good support (I've got two crushed vertebrae in my back + a crooked spine). Love this brand. Quality made, doesn't fray or unravel. Will straighten out your back which will help with chiropractor bills. Recently strained my back lifting a heavy suitcase. I was a guest in a friend's house she had the worst mattress (she bought a $100 foam topper for it). The topper was OK for 2.5 months then it died - total waste of $$$. I then rented a hotel room with a very good mattress (Sealy of course). I was in agony & it took 12 days of sleeping on their mattress to finally feel better. HINT: Shoes can also cause back problems so pay attention to the soles & heels. Buy new shoes if necessary.
Miserable nights sleeping on this new mattress. I wake up with so much pain and feeling exhausted instead of rested. When using the adjustable head raising the mattress bunches up badly. After paying an inspector 50.00 after only 6 months usage he naturally reported nothing would be done as he didn't find anything wrong. He was in bedroom a total of 7 minutes. This is going to be costly for me as I am an 84 year old widow on a very fixed income. And no one at the mattress store cares about my problem.
I've had my iComfort adjustable bed for two years and over time I have become increasingly sick when I sleep on this bed. I have chemical sensitivities so I bought a cover for the mattress, which has helped. However, I found myself coughing throughout the night and waking with a sore throat and headache. The brain fog and fatigue are getting worse, so I started sleeping on a relatively new mattress (not memory foam) in my guest bedroom and even tried the twin mattress on my daybed. I have not had any problems with these health issues when I avoid the iComfort bed. It has taken some time before my health issues became severe enough that I could no longer blame it on "just my allergies". I will be getting rid of the bed and I paid a lot for it. BTW, I just don't use the adjustable feature, but I really don't spend a lot of time hanging out in my bed. I'm very disappointed in this bed. If you have allergies or chemical sensitivities, do not buy this product!
We were so excited to get this incredibly comfortable Simmons iComfort mattress only 3 years ago. It was all hype! Both my husband and I are currently suffering with back problems. As we stepped away from the bed when changing the sheets, we noticed how much it sagged and realized the indentions that remained. The warranty is based on the small number "Warranty Code" that is printed at the bottom of the "UNDER PENALTY OF LAW" tag that everyone tears off and throws away after they are sure they are going to keep a product! I will never purchase another Simmons product again! For this kind of money I could buy a new mattress every year for 3 years.
So i get i am likely writing this too early, but let me tell you this is literally the best mattress i have ever slept on. My boyfriend is feeling the same way. No kidding, this mattress is the perfect firm but with cradling comfort. I drooled for the first time since i can remember. I am going to have a love affair with this bed. Never got hot, never god sore and had to rotate to my other side or stomach. And woke up without a single ache! I am telling everyone about this stellar mattress!
Good mattress for the first year or so, then support degrade after that. I suffer from back pain. The i-Comfort seemed like an ideal replacement for my 10-year-old inner spring Sealy mattress. Eventually we put a topper on the mattress. Now we sink into a hole as the memory foam upper doesn't hold up. My wife and I now have a 'hill' down the middle of the mattress that limits your sleeping space to your own body cavity hole. Seems a waste of time for inspectors to come out from Serta since no one else has had success wit them. Yet I continue to sleep in my confined hole and am now considering taking this POS to the dump and eating a good amount of money. We spent over $2,000 on this set and it's barely 5 years old. Don't fall for the 100-day satisfaction sleep guarantee because 100 days is not nearly enough time to give a true assessment. I'll never buy another Serta Mattress since they obviously don't care to stand behind their claims that i-Comfort Series is 'revolutionary' and is worth the good money I paid for it. Don't fall for the Consumer Reports review that gave it a shining review. This experience has shown me that CR is no longer a good source for researching products before I purchase.