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Enso makes a variety of foam and memory foam mattresses that are low priced. You can find their products in local retailers and online. Some of their claims to fame are their use of extra materials infused in their foams such as silver (to help kill bacteria and unwanted pests) and charcoal for cooling. Most find them intitially comfortable, but some had issues with durability.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Enso in this match up!
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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Using customer reviews as a guide can be great for discerning shoppers. Customers, unfortunately, don't always enjoy these mattresses. Some have immediate comfort, but othere have complaints. If you are contemplating ordering, see below for more specifics that may be helpful.
Overall, these mattresses may leave something to be desired in terms of lasting support. Though there are those that like what these mattresses offer them, others have found these mattresses to disagree with their backs. If you like these mattresses, make sure to look at the specifications to make sure it will agree with your body.
Edge support is definitely an important indicator to those with mobility concerns. Others aren't as tied to it as a end-all for a good mattress. Overall these mattresses aren't as supportive over the long term so if edge support is important, make sure to do extra research.
These mattresses may not perform as well long term. Some folks describe issues with feel and longevity over a short horizon. If you are larger or are looking for something supportive, these may provide initial comfort, but do some more research before buying.
Finding out how sleepers really feel about a mattress is difficult business -- especially with some companies focusing heavily on protecting their reputation. These mattresses, unfortunately, don't score as well with customers. There are still sleepers who are perfectly cozy with these products, but others that are not as much. Learn more below to understand the specifics.
In terms of support, customers give these mattresses mixed reviews. Some feel like the mattresses provide good comfort, but others had issues with discomfort. If you have a wider or heavier frame than average, these mattresses may not work 100% for your body.
Edge support is an important attribute for those that like to sit on the side of the mattress without discomfort. Some may find that the edge support in these mattresses is not as robust as others.
Mattresses with lasting comfort are amazing, but not always easy to find. Unfortunately, customers don't tend to rate these mattresses well in terms of durability. This means that some customers may experience that their mattress lasts longer than average, while other sleepers may find their mattress falters quickly. If you are bigger in body type, take a look at the reviews before purchasing.
I am very happy with the purchase. I have been sleeping on this mattress more than a month and now i can give 5 stars . The mattress is mild firm exactly i was looking for and finally i can get a good sleep. Thank youView More Reviews
I really like my new mattress its perfect for me ,it came well packaged and easy to open , I let it set 3hrs then put it on the bed...
It gave us quite a laugh to see the box--which was small considering what was in it. The mattress is all that I expected--however, my old bed frame is about 3 inches too short in width. No matter, it's not noticeable and I just let it hang over. I guess mattresses have gotten bigger since my bed was made some 50 years ago.
There are numerous so-called memory foam mattress makers out there. Tempur-pedic is the original and the name tells you a little bit more about the product. First, the foam doesn't remember how you last slept in it. Your sleep imprint is gone very quickly. Second, the foam DOES react to your body temperature in creating your sleep imprint and the mattresses do feel warmer than standard mattresses - not a bad thing in the winter if you live in a cold climate! More of these are being made to allow air to circulate around your body via the mattress covers that are put on and how they "breathe." Many people in their reviews say they've bought a foam mattress topper to help keep them cooler.
Okay, to this Enso product specifically. First, most people will complain about a smell emanating from these when they are first unrolled from the plastic wrap that they are rolled in when delivered. It's natural that the gas from the foam does this. The good thing about the Enso product is that they use some charcoal filtering to help with that. In our case, we purchased the Enso Dreameaver at a local furniture store 10 weeks ago for $525. Brought it home since it's a mattress-in-a-box and laid it out in a different bedroom to flatten out and air. While there was some odor initially, we put the mattress on our existing boxspring/foundation that same evening. There was virtually NO smell and the mattress was just fine without buying a foundation.
We had a 12-year-old Simmons extra firm mattress that was beginning to feel 'harder' to us. This mattress has a good medium firmness and, despite trepidation about how we'd sleep, it has lived up to its billing and reflects what many reviewers say about moving from boxspring to memory foam. We have fewer aches and pains. I'm a side sleeper and my spine does align better and the achiness I often had with my shoulder and neck areas has been considerably minimized.
I tried out numerous memory foam and latex mattresses in department stores, discount mattress shops and mattress specialty stores. There are differences depending on the mattress maker, the thickness of the mattress and your own sleep comfort preference. At the end of the day, we bought a mattress that we thought would suit our sleeping styles, if you will. I should note that my wife commented that I snore less than on the old box spring - another point made by reviewers.
If you're in the market for a memory foam mattress, seriously consider an Enso product - unbelievably good price for the quality!
Bought this mattress because my husband and I were actually in a double, spring-mattressed bed, and as much as I love him-- he rolls around in his sleep and I was getting fewer good nights' sleep and felt squished (did I mention he kicks in his sleep?). The old mattress (a Serta) was fine, but it didn't suit the two of us as it had the one of me. We took the plunge and bought a bedroom set with a queen-sized bed, like grown-ups. :) So, then it was time for a mattress. Since "memory-foam" was one of the newer choices and neither of us had slept on one, it intrigued us. I researched and found that they can sometimes have a weird initial chemical or rubber smell (which makes sense), and can run "hot" if you are a naturally warmer person, temperature-wise. So with those two concerns in mind, I stumbled across the Enso mattress collection at a local furniture retailer. The gel topper was a great thing-- took care of the "running hot" issue for the most part-- I don't run that warm and when I do, honestly, I just sleep on top of the sheets with a cotton blanket. We do have a ceiling fan that I was running on low when we bought the mattress (it was summertime); however, I truly didn't notice much of a smell at all from it.
I will say that for fall / winter, I did buy a flannel duvet cover, hypoallergenic duvet, and mattress topper (yes another)-- and while I have THE MOST comfortable bed around, it gets hot, but mostly from the flannel / duvet. We are only in Virginia, after all...many winter days in the 40-50s. If I lived in Minnesota, for example, I'd probably throw flannel sheets on there and another quilt (hate being cold).
We've had the Enso mattress for about a year now, and it has softened up a bit. If you like a firm-yet-soft mattress and don't need something springy or super-giving (like an old "grandma's feather bed" feeling), you'll like this. If you like your mattresses firm, know that gel / foam mattresses do tend to soften up over time (something the saleslady reminded us), so go up in initial firmness.
We recently came back from a long weekend at a cabin where the bed used to be our absolute FAVORITE; all we ever talked about was how comfortable the beds were...guess what? They didn't hold a candle to our Enso mattress....we've gotten spoiled. ;o)
I bought the ENSO Dreamweaver from a local furniture store. We had an almost new, over $1000, mattress from one of the big name mattress stores. I was waking up several times a night with shoulder aches, hip aches, etc. When I got up in the morning, it took me several minutes to unkink, stand up straight and walk without pain. I researched and purchased the Dreamweaver and moved the more expensive mattress to our guest room. WOW! The very first morning I popped right out of bed with no pain or stiffness and I slept through the night with no pressure pains. For several weeks, I would wake up expecting to be stiff, but have not been even once. There was no discernible odor even the first night. I love this mattress.
Bought our Dream Weaver from a local Mattress dealer Saavy Mattress. We had a wonderful expensive pillow top and with back issues I was having decided I needed something a bit more firm. Gave it 3 weeks to convince me this was the right mattress, it was not. 5 Years later the mattress is sinking in the middle and my sleep is beyond lacking. I wake up more tired and with aches and pains. Don't waste your money, not all memory foam mattresses are equal.
But this mattress about 4 years ago and it is sagging in the middle. We spend more time in our beds than in our cars, buy a better mattress.
We just purchased this mattress from a local furniture store and we LOVE our bed so far. My husband and I switched from our spring mattress. While our old mattress was a good one ($2k+), it was time for a new one. I was sleeping upside down in attempt to find comfort and the hubby was tired of waking up to feet in his face. We went shopping around and tried a few memory foam mattresses in the store. The hubby is not picky, he could fall asleep on gravel... I, on the other hand, need pillows just so, mattress just so, and sheets just so! What drew me to the Enso Dreamweaver is the initial cushion when you first lay down but then the firmness that supports my back (I have a bad back and neck). I don't like to sink into a bed too much and this mattress had good firmness (but knowing that it will soften a little will still be ok). It was slightly firmer than the others in the store. The other thing that helped me make my decision in choosing a mattress was the firm edging. On most memory foam mattresses, you'll find that sitting at the edge will have you sliding right off. This support means that you have more snoozing real estate! Again, compared to the others in the store, this product provided better results. The price was decent ($1k for a Cal King), so that made it easy. And regarding "sleeping hot", I am perfectly fine! I have an insane amount if body heat, and the gel topper keeps me cool (and we live in Hawaii, it's summer, nights are 80 degrees). We unpacked the mattress at home, let it air for 6 hours and put it on our platform bed. There was no odor! When I wake up in the morning, I don't have the aches and pains that I did before (I was taking 4 ibuprofen by lunch daily to deal with my neck pain and headaches it gave me) AND my husband wakes up to my face instead of feet. :) Now, the only thing I have to get used to is how low the bed is now. My old one was a 16 inch mattress, I believe, and this 10 inch is a lot smaller. I'm considering getting the foundation, if I can't adjust my platform to be higher. My point, this will be the best money you've ever spent. I love my bed!
after doing months of research and checking in local stores, i found the 10 inch dream weaver in queen size on a different e-tailer and compared to the prices here on amazon, i got a fantastic deal.
there was no smell when i unpacked it. let it sit for about 12 hours to get its shape back. and now after a solid year of use, it is still an awesome mattress. it will hold body heat and can get hot but i put a sleep tite waterproof mattress pad by malouf on it and it isn't quite so hot. i also make a habit of rotating the mattress once a month and it seems like it is retaining the firmness.
if you're not familiar with enso mattresses, just do a google search for enso sleep systems. the next time i'm mattress shopping, that is the brand i'm going to look for.
we absolutely LOVE LOVE this mattress! looked around for quite awhile, found this in one of the big box stores and decided on it, because it felt the best, good firmness, and were inticed by the advertisements of it not off-gassing as much out of the box. although it did have some smell for a couple of hours, it was very minimal and we were able to sleep on it the same night as it arrived in the mail. also- the price on amazon was significantly less than the lowest price out there we could find, by about $300! great deal for a great mattress! also, purchased the Malouf Mattress Protector, which if you purchase on the same day has a warranty on it, worth it for a little extra protection on the mattress, and also much cheaper on amazon than the mattress stores.
You know the mattresses that grandma would throw on the floor when you went to stay overnight at her house. This is it. When I get up in the morning I have to climb out of the pit that I have sank into. There is no support here.
I purchased ENSO Mattress with the PB475 adjustable frame. I have a pace maker /difibulator implanted. Your owners manual advised some frames have Neodymium Magnets that will negate the effectiveness of my devices. Until I can make that determination I can not sleep on this bed... All calls to your company can not tell me if the PB475 have these magnets.... Can somebody please tell me if the Magnets are in fact part of PB475..
I have been buying these mattresses for myself and my family as well as my condominiums for over 18 years with nothing but rave reviews.. People ask all teh time where can they get a mattress like the one they slept on at my house or in the condo.. Wonderful value and comfort.. I highly recommend for the money any of their products as I have had both the memory and hybrid products and have been very pleased !!!
We purchased the Enso with the gel topper in 2012. We love the mattress. We rotate it properly. We both sleep well and it is very easy to clean. My husband had a stroke and I was able to get it perfectly clean. I do wish it could be flipped over but otherwise. I love it!
I have had bedbugs ever since I purchased this mattress.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match