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Enso makes a variety of foam and memory foam mattresses that are low priced. You can find their products in local retailers and online. Some of their claims to fame are their use of extra materials infused in their foams such as silver (to help kill bacteria and unwanted pests) and charcoal for cooling. Most find them intitially comfortable, but some had issues with durability.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend both Enso and Personal Comfort in this match up!
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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Understanding how customers feel about mattresses can be a great guiding force for shoppers. Sleepers, regrettably, don't always repond positively towards these mattresses. Some feel cozy and comfortable, but others don't feel that way. If you are considering buying, there are more details about mattress specifics below.
These mattresses may not be the best of the batch in terms of support. Though there are some who like the response of these mattresses, others have had issues with alignment long term. If this brand is on your short list, make sure to read more about it before purchasing.
Edge support is definitely an important indicator to those with mobility concerns. Others don't mind a slight dip on the side when they sit on the edge. Customers have mixed reviews about the supportiveness of these mattresses so make sure to do added reading if it is important for you.
In addition to having good support, having a mattress that really lasts is key for shoppers. We all want it to be just as comfortable at the beginning as it is a decade later. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are considering purchasing as your full time mattress, make sure to review the specs against your body type to make sure it will work for you.
Not all customers report feeling good about these mattresses. Some sleepers report feeling satisfaction with their new bed, but others not so much. Due to this, one of these could be great for you, but it also may be a problem. Do additional research below to learn from customers if one of these will work for you.
Some folks feel good with the support in these mattresses, but some others have been dissatisfied. For those that have back pain already, take a look at the reviews to make sure the purchase fits you.
Reviewers have mixed concerns about edge support. Some folks have reported good amounts of comfort throughout the mattress, but others had issues with sagginess towards the sides.
Finding a mattress that is highly durable is the best, and when our mattress is instead something crummy that causes us pain after only a year, this is the worst. However, it is getting more and more difficult to find a durable mattress nowadays. With more choices for us than ever, some brands aren't always investing in quality. When it comes to these mattresses, some sleepers had issues with durability. Durability issues don't happen to everyone, but make sure to read more about the warranty and the return policies.
I am very happy with the purchase. I have been sleeping on this mattress more than a month and now i can give 5 stars . The mattress is mild firm exactly i was looking for and finally i can get a good sleep. Thank youView More Reviews
I really like my new mattress its perfect for me ,it came well packaged and easy to open , I let it set 3hrs then put it on the bed...
It gave us quite a laugh to see the box--which was small considering what was in it. The mattress is all that I expected--however, my old bed frame is about 3 inches too short in width. No matter, it's not noticeable and I just let it hang over. I guess mattresses have gotten bigger since my bed was made some 50 years ago.
There are numerous so-called memory foam mattress makers out there. Tempur-pedic is the original and the name tells you a little bit more about the product. First, the foam doesn't remember how you last slept in it. Your sleep imprint is gone very quickly. Second, the foam DOES react to your body temperature in creating your sleep imprint and the mattresses do feel warmer than standard mattresses - not a bad thing in the winter if you live in a cold climate! More of these are being made to allow air to circulate around your body via the mattress covers that are put on and how they "breathe." Many people in their reviews say they've bought a foam mattress topper to help keep them cooler.
Okay, to this Enso product specifically. First, most people will complain about a smell emanating from these when they are first unrolled from the plastic wrap that they are rolled in when delivered. It's natural that the gas from the foam does this. The good thing about the Enso product is that they use some charcoal filtering to help with that. In our case, we purchased the Enso Dreameaver at a local furniture store 10 weeks ago for $525. Brought it home since it's a mattress-in-a-box and laid it out in a different bedroom to flatten out and air. While there was some odor initially, we put the mattress on our existing boxspring/foundation that same evening. There was virtually NO smell and the mattress was just fine without buying a foundation.
We had a 12-year-old Simmons extra firm mattress that was beginning to feel 'harder' to us. This mattress has a good medium firmness and, despite trepidation about how we'd sleep, it has lived up to its billing and reflects what many reviewers say about moving from boxspring to memory foam. We have fewer aches and pains. I'm a side sleeper and my spine does align better and the achiness I often had with my shoulder and neck areas has been considerably minimized.
I tried out numerous memory foam and latex mattresses in department stores, discount mattress shops and mattress specialty stores. There are differences depending on the mattress maker, the thickness of the mattress and your own sleep comfort preference. At the end of the day, we bought a mattress that we thought would suit our sleeping styles, if you will. I should note that my wife commented that I snore less than on the old box spring - another point made by reviewers.
If you're in the market for a memory foam mattress, seriously consider an Enso product - unbelievably good price for the quality!
Bought this mattress because my husband and I were actually in a double, spring-mattressed bed, and as much as I love him-- he rolls around in his sleep and I was getting fewer good nights' sleep and felt squished (did I mention he kicks in his sleep?). The old mattress (a Serta) was fine, but it didn't suit the two of us as it had the one of me. We took the plunge and bought a bedroom set with a queen-sized bed, like grown-ups. :) So, then it was time for a mattress. Since "memory-foam" was one of the newer choices and neither of us had slept on one, it intrigued us. I researched and found that they can sometimes have a weird initial chemical or rubber smell (which makes sense), and can run "hot" if you are a naturally warmer person, temperature-wise. So with those two concerns in mind, I stumbled across the Enso mattress collection at a local furniture retailer. The gel topper was a great thing-- took care of the "running hot" issue for the most part-- I don't run that warm and when I do, honestly, I just sleep on top of the sheets with a cotton blanket. We do have a ceiling fan that I was running on low when we bought the mattress (it was summertime); however, I truly didn't notice much of a smell at all from it.
I will say that for fall / winter, I did buy a flannel duvet cover, hypoallergenic duvet, and mattress topper (yes another)-- and while I have THE MOST comfortable bed around, it gets hot, but mostly from the flannel / duvet. We are only in Virginia, after all...many winter days in the 40-50s. If I lived in Minnesota, for example, I'd probably throw flannel sheets on there and another quilt (hate being cold).
We've had the Enso mattress for about a year now, and it has softened up a bit. If you like a firm-yet-soft mattress and don't need something springy or super-giving (like an old "grandma's feather bed" feeling), you'll like this. If you like your mattresses firm, know that gel / foam mattresses do tend to soften up over time (something the saleslady reminded us), so go up in initial firmness.
We recently came back from a long weekend at a cabin where the bed used to be our absolute FAVORITE; all we ever talked about was how comfortable the beds were...guess what? They didn't hold a candle to our Enso mattress....we've gotten spoiled. ;o)
I bought the ENSO Dreamweaver from a local furniture store. We had an almost new, over $1000, mattress from one of the big name mattress stores. I was waking up several times a night with shoulder aches, hip aches, etc. When I got up in the morning, it took me several minutes to unkink, stand up straight and walk without pain. I researched and purchased the Dreamweaver and moved the more expensive mattress to our guest room. WOW! The very first morning I popped right out of bed with no pain or stiffness and I slept through the night with no pressure pains. For several weeks, I would wake up expecting to be stiff, but have not been even once. There was no discernible odor even the first night. I love this mattress.
Bought our Dream Weaver from a local Mattress dealer Saavy Mattress. We had a wonderful expensive pillow top and with back issues I was having decided I needed something a bit more firm. Gave it 3 weeks to convince me this was the right mattress, it was not. 5 Years later the mattress is sinking in the middle and my sleep is beyond lacking. I wake up more tired and with aches and pains. Don't waste your money, not all memory foam mattresses are equal.
But this mattress about 4 years ago and it is sagging in the middle. We spend more time in our beds than in our cars, buy a better mattress.
We just purchased this mattress from a local furniture store and we LOVE our bed so far. My husband and I switched from our spring mattress. While our old mattress was a good one ($2k+), it was time for a new one. I was sleeping upside down in attempt to find comfort and the hubby was tired of waking up to feet in his face. We went shopping around and tried a few memory foam mattresses in the store. The hubby is not picky, he could fall asleep on gravel... I, on the other hand, need pillows just so, mattress just so, and sheets just so! What drew me to the Enso Dreamweaver is the initial cushion when you first lay down but then the firmness that supports my back (I have a bad back and neck). I don't like to sink into a bed too much and this mattress had good firmness (but knowing that it will soften a little will still be ok). It was slightly firmer than the others in the store. The other thing that helped me make my decision in choosing a mattress was the firm edging. On most memory foam mattresses, you'll find that sitting at the edge will have you sliding right off. This support means that you have more snoozing real estate! Again, compared to the others in the store, this product provided better results. The price was decent ($1k for a Cal King), so that made it easy. And regarding "sleeping hot", I am perfectly fine! I have an insane amount if body heat, and the gel topper keeps me cool (and we live in Hawaii, it's summer, nights are 80 degrees). We unpacked the mattress at home, let it air for 6 hours and put it on our platform bed. There was no odor! When I wake up in the morning, I don't have the aches and pains that I did before (I was taking 4 ibuprofen by lunch daily to deal with my neck pain and headaches it gave me) AND my husband wakes up to my face instead of feet. :) Now, the only thing I have to get used to is how low the bed is now. My old one was a 16 inch mattress, I believe, and this 10 inch is a lot smaller. I'm considering getting the foundation, if I can't adjust my platform to be higher. My point, this will be the best money you've ever spent. I love my bed!
after doing months of research and checking in local stores, i found the 10 inch dream weaver in queen size on a different e-tailer and compared to the prices here on amazon, i got a fantastic deal.
there was no smell when i unpacked it. let it sit for about 12 hours to get its shape back. and now after a solid year of use, it is still an awesome mattress. it will hold body heat and can get hot but i put a sleep tite waterproof mattress pad by malouf on it and it isn't quite so hot. i also make a habit of rotating the mattress once a month and it seems like it is retaining the firmness.
if you're not familiar with enso mattresses, just do a google search for enso sleep systems. the next time i'm mattress shopping, that is the brand i'm going to look for.
we absolutely LOVE LOVE this mattress! looked around for quite awhile, found this in one of the big box stores and decided on it, because it felt the best, good firmness, and were inticed by the advertisements of it not off-gassing as much out of the box. although it did have some smell for a couple of hours, it was very minimal and we were able to sleep on it the same night as it arrived in the mail. also- the price on amazon was significantly less than the lowest price out there we could find, by about $300! great deal for a great mattress! also, purchased the Malouf Mattress Protector, which if you purchase on the same day has a warranty on it, worth it for a little extra protection on the mattress, and also much cheaper on amazon than the mattress stores.
You know the mattresses that grandma would throw on the floor when you went to stay overnight at her house. This is it. When I get up in the morning I have to climb out of the pit that I have sank into. There is no support here.
I purchased ENSO Mattress with the PB475 adjustable frame. I have a pace maker /difibulator implanted. Your owners manual advised some frames have Neodymium Magnets that will negate the effectiveness of my devices. Until I can make that determination I can not sleep on this bed... All calls to your company can not tell me if the PB475 have these magnets.... Can somebody please tell me if the Magnets are in fact part of PB475..
I have been buying these mattresses for myself and my family as well as my condominiums for over 18 years with nothing but rave reviews.. People ask all teh time where can they get a mattress like the one they slept on at my house or in the condo.. Wonderful value and comfort.. I highly recommend for the money any of their products as I have had both the memory and hybrid products and have been very pleased !!!
We purchased the Enso with the gel topper in 2012. We love the mattress. We rotate it properly. We both sleep well and it is very easy to clean. My husband had a stroke and I was able to get it perfectly clean. I do wish it could be flipped over but otherwise. I love it!
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.