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Enso makes a variety of foam and memory foam mattresses that are low priced. You can find their products in local retailers and online. Some of their claims to fame are their use of extra materials infused in their foams such as silver (to help kill bacteria and unwanted pests) and charcoal for cooling. Most find them intitially comfortable, but some had issues with durability.
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Innomax in this match up!
See Our Full Review of Innomax
Using customer reviews as a guide can be great for discerning shoppers. Sleepers, regrettably, don't always repond positively towards these mattresses. Some feel cozy and comfortable, but others don't feel that way. If you are considering purchasing, make sure to get more information below.
These mattresses may not be the best of the batch in terms of support. Though most report initial comfort and support of the spine, others have found these mattresses to disagree with their backs. If you are looking at this brand, make sure to do additional research on how it will work for your body type before purchasing.
Edge support is definitely an important indicator to those with mobility concerns. Some folks, however, don't report it being as large of an issue for them. Edge support in these mattresses may not be excellent so make sure to do added research if it is important for you.
Sadly, these mattresses aren't well loved for their durability. While some folks describes them as comfortable for them, others describe problems with comfort over a short time. Make sure to do some extra reading of the reviews and warranty policies before buying.
Some are very pleased with the sleep they get from these mattresses., but others have had complaints with the mattresses. Although these mattresses make most happy, there are some warnings. Research more below for information on the specifics.
Mattress supportiveness is an important factor for everyone -- especially stomach and back sleepers. Side sleepers also need support to align the spine and neck while they sleep. For most, these mattresses are above average in terms of support. That said, some folks didn't feel supported enough so if you are heavier, make sure to review the specifications.
Most folks like the edge support from these mattresses. Over the long term, some had issues with dipping along the sides.
Mattresses that have good durability ratings last between 7 - 12 years based on the materials used. Foam mattresses are less durable, while mattresses with springs tend to last longer if they are well made. However, mattresses that don't put a focus on durability will degrade much quicker no matter the materials. These mattresses get mixed emotions from sleepers. Some have found comfort for the long term, but others have had complaints.
I am very happy with the purchase. I have been sleeping on this mattress more than a month and now i can give 5 stars . The mattress is mild firm exactly i was looking for and finally i can get a good sleep. Thank youView More Reviews
I really like my new mattress its perfect for me ,it came well packaged and easy to open , I let it set 3hrs then put it on the bed...
It gave us quite a laugh to see the box--which was small considering what was in it. The mattress is all that I expected--however, my old bed frame is about 3 inches too short in width. No matter, it's not noticeable and I just let it hang over. I guess mattresses have gotten bigger since my bed was made some 50 years ago.
There are numerous so-called memory foam mattress makers out there. Tempur-pedic is the original and the name tells you a little bit more about the product. First, the foam doesn't remember how you last slept in it. Your sleep imprint is gone very quickly. Second, the foam DOES react to your body temperature in creating your sleep imprint and the mattresses do feel warmer than standard mattresses - not a bad thing in the winter if you live in a cold climate! More of these are being made to allow air to circulate around your body via the mattress covers that are put on and how they "breathe." Many people in their reviews say they've bought a foam mattress topper to help keep them cooler.
Okay, to this Enso product specifically. First, most people will complain about a smell emanating from these when they are first unrolled from the plastic wrap that they are rolled in when delivered. It's natural that the gas from the foam does this. The good thing about the Enso product is that they use some charcoal filtering to help with that. In our case, we purchased the Enso Dreameaver at a local furniture store 10 weeks ago for $525. Brought it home since it's a mattress-in-a-box and laid it out in a different bedroom to flatten out and air. While there was some odor initially, we put the mattress on our existing boxspring/foundation that same evening. There was virtually NO smell and the mattress was just fine without buying a foundation.
We had a 12-year-old Simmons extra firm mattress that was beginning to feel 'harder' to us. This mattress has a good medium firmness and, despite trepidation about how we'd sleep, it has lived up to its billing and reflects what many reviewers say about moving from boxspring to memory foam. We have fewer aches and pains. I'm a side sleeper and my spine does align better and the achiness I often had with my shoulder and neck areas has been considerably minimized.
I tried out numerous memory foam and latex mattresses in department stores, discount mattress shops and mattress specialty stores. There are differences depending on the mattress maker, the thickness of the mattress and your own sleep comfort preference. At the end of the day, we bought a mattress that we thought would suit our sleeping styles, if you will. I should note that my wife commented that I snore less than on the old box spring - another point made by reviewers.
If you're in the market for a memory foam mattress, seriously consider an Enso product - unbelievably good price for the quality!
Bought this mattress because my husband and I were actually in a double, spring-mattressed bed, and as much as I love him-- he rolls around in his sleep and I was getting fewer good nights' sleep and felt squished (did I mention he kicks in his sleep?). The old mattress (a Serta) was fine, but it didn't suit the two of us as it had the one of me. We took the plunge and bought a bedroom set with a queen-sized bed, like grown-ups. :) So, then it was time for a mattress. Since "memory-foam" was one of the newer choices and neither of us had slept on one, it intrigued us. I researched and found that they can sometimes have a weird initial chemical or rubber smell (which makes sense), and can run "hot" if you are a naturally warmer person, temperature-wise. So with those two concerns in mind, I stumbled across the Enso mattress collection at a local furniture retailer. The gel topper was a great thing-- took care of the "running hot" issue for the most part-- I don't run that warm and when I do, honestly, I just sleep on top of the sheets with a cotton blanket. We do have a ceiling fan that I was running on low when we bought the mattress (it was summertime); however, I truly didn't notice much of a smell at all from it.
I will say that for fall / winter, I did buy a flannel duvet cover, hypoallergenic duvet, and mattress topper (yes another)-- and while I have THE MOST comfortable bed around, it gets hot, but mostly from the flannel / duvet. We are only in Virginia, after all...many winter days in the 40-50s. If I lived in Minnesota, for example, I'd probably throw flannel sheets on there and another quilt (hate being cold).
We've had the Enso mattress for about a year now, and it has softened up a bit. If you like a firm-yet-soft mattress and don't need something springy or super-giving (like an old "grandma's feather bed" feeling), you'll like this. If you like your mattresses firm, know that gel / foam mattresses do tend to soften up over time (something the saleslady reminded us), so go up in initial firmness.
We recently came back from a long weekend at a cabin where the bed used to be our absolute FAVORITE; all we ever talked about was how comfortable the beds were...guess what? They didn't hold a candle to our Enso mattress....we've gotten spoiled. ;o)
I bought the ENSO Dreamweaver from a local furniture store. We had an almost new, over $1000, mattress from one of the big name mattress stores. I was waking up several times a night with shoulder aches, hip aches, etc. When I got up in the morning, it took me several minutes to unkink, stand up straight and walk without pain. I researched and purchased the Dreamweaver and moved the more expensive mattress to our guest room. WOW! The very first morning I popped right out of bed with no pain or stiffness and I slept through the night with no pressure pains. For several weeks, I would wake up expecting to be stiff, but have not been even once. There was no discernible odor even the first night. I love this mattress.
Bought our Dream Weaver from a local Mattress dealer Saavy Mattress. We had a wonderful expensive pillow top and with back issues I was having decided I needed something a bit more firm. Gave it 3 weeks to convince me this was the right mattress, it was not. 5 Years later the mattress is sinking in the middle and my sleep is beyond lacking. I wake up more tired and with aches and pains. Don't waste your money, not all memory foam mattresses are equal.
But this mattress about 4 years ago and it is sagging in the middle. We spend more time in our beds than in our cars, buy a better mattress.
We just purchased this mattress from a local furniture store and we LOVE our bed so far. My husband and I switched from our spring mattress. While our old mattress was a good one ($2k+), it was time for a new one. I was sleeping upside down in attempt to find comfort and the hubby was tired of waking up to feet in his face. We went shopping around and tried a few memory foam mattresses in the store. The hubby is not picky, he could fall asleep on gravel... I, on the other hand, need pillows just so, mattress just so, and sheets just so! What drew me to the Enso Dreamweaver is the initial cushion when you first lay down but then the firmness that supports my back (I have a bad back and neck). I don't like to sink into a bed too much and this mattress had good firmness (but knowing that it will soften a little will still be ok). It was slightly firmer than the others in the store. The other thing that helped me make my decision in choosing a mattress was the firm edging. On most memory foam mattresses, you'll find that sitting at the edge will have you sliding right off. This support means that you have more snoozing real estate! Again, compared to the others in the store, this product provided better results. The price was decent ($1k for a Cal King), so that made it easy. And regarding "sleeping hot", I am perfectly fine! I have an insane amount if body heat, and the gel topper keeps me cool (and we live in Hawaii, it's summer, nights are 80 degrees). We unpacked the mattress at home, let it air for 6 hours and put it on our platform bed. There was no odor! When I wake up in the morning, I don't have the aches and pains that I did before (I was taking 4 ibuprofen by lunch daily to deal with my neck pain and headaches it gave me) AND my husband wakes up to my face instead of feet. :) Now, the only thing I have to get used to is how low the bed is now. My old one was a 16 inch mattress, I believe, and this 10 inch is a lot smaller. I'm considering getting the foundation, if I can't adjust my platform to be higher. My point, this will be the best money you've ever spent. I love my bed!
after doing months of research and checking in local stores, i found the 10 inch dream weaver in queen size on a different e-tailer and compared to the prices here on amazon, i got a fantastic deal.
there was no smell when i unpacked it. let it sit for about 12 hours to get its shape back. and now after a solid year of use, it is still an awesome mattress. it will hold body heat and can get hot but i put a sleep tite waterproof mattress pad by malouf on it and it isn't quite so hot. i also make a habit of rotating the mattress once a month and it seems like it is retaining the firmness.
if you're not familiar with enso mattresses, just do a google search for enso sleep systems. the next time i'm mattress shopping, that is the brand i'm going to look for.
we absolutely LOVE LOVE this mattress! looked around for quite awhile, found this in one of the big box stores and decided on it, because it felt the best, good firmness, and were inticed by the advertisements of it not off-gassing as much out of the box. although it did have some smell for a couple of hours, it was very minimal and we were able to sleep on it the same night as it arrived in the mail. also- the price on amazon was significantly less than the lowest price out there we could find, by about $300! great deal for a great mattress! also, purchased the Malouf Mattress Protector, which if you purchase on the same day has a warranty on it, worth it for a little extra protection on the mattress, and also much cheaper on amazon than the mattress stores.
You know the mattresses that grandma would throw on the floor when you went to stay overnight at her house. This is it. When I get up in the morning I have to climb out of the pit that I have sank into. There is no support here.
I purchased ENSO Mattress with the PB475 adjustable frame. I have a pace maker /difibulator implanted. Your owners manual advised some frames have Neodymium Magnets that will negate the effectiveness of my devices. Until I can make that determination I can not sleep on this bed... All calls to your company can not tell me if the PB475 have these magnets.... Can somebody please tell me if the Magnets are in fact part of PB475..
I have been buying these mattresses for myself and my family as well as my condominiums for over 18 years with nothing but rave reviews.. People ask all teh time where can they get a mattress like the one they slept on at my house or in the condo.. Wonderful value and comfort.. I highly recommend for the money any of their products as I have had both the memory and hybrid products and have been very pleased !!!
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.