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eLuxurySupply offers much more than just mattresses -- they offer a wide range of home products from towels to rugs. It also is owned and run by veterans so if you're feeling patriotic, look no further. But how do their beds feel?
Loom and Leaf has a lot to offer -- standing at just about 12 inches thick, it has many layers of high-end foam that help alleviate pressure points but also properly cradle the spine. If you are frustrated by mattresses that don't properly support your back and spine, Loom and Leaf can definitely help. It has a medium firm option that is approved by chiropractors and other spine gurus. Also, its multiple layers mean that your spine alignment is never an issue. This is a luxury bed.
Based on our aggregated reviews and our scoring method, we recommend Loom And Leaf in this match up!
See Our Full Review of Loom And Leaf
Overall Score:
Eluxury Supply: 8.6/10
Loom And Leaf: 9.3/10
Customer Satisfaction:
Eluxury Supply: 8.6/10
Loom And Leaf: 9.3/10
Price Value:
Eluxury Supply: 8.3/10
Loom And Leaf: 9.3/10
No Back Pain:
Eluxury Supply: 8.7/10
Loom And Leaf: 9.3/10
Price:
Eluxury Supply: $370-$1165
Loom And Leaf: $849-$2276
Eluxury Supply:
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Loom And Leaf:
Get $200 Off Orders $1000+
Sleeper satisfaction isn't simple to get to the bottom of with plenty of brands doing work cleaning up their online reputation. That said, these mattresses are reviewed well by customers overall. There were a few complaints from customers that couldn't get comfy so take a look at the research below to make sure one of these mattresses will work for you!
Overall, support is important for spine alignment and overall comfort of a mattress over the long term. These mattresses are well regarded for support by most customers, but there are some rare complaints.
Edge Support
Edge support is an important attribute for solid mattresses and for those with mobility issues. These mattresses should do well with edge support, but some heavier folks may find the edge support less than ideal for them.
Bowling Ball & Density Tests
Using a bowling ball to measure the firmness and support of a mattress is a common practice. These mattresses provide even support for most customers, but some folks may experience issues with support long term.
Durability stems from good materials, craftsmanship, and quality control. Companies that don't focus on these things may have issues for some sleepers. These mattresses specifically get mixed reviews from customers on durability. There are reports by some of issues about comfort over a short term, but others that have lasting comfort. Make sure to do a last check on the reviews before purchasing.
Check the Prices For Eluxury Supply: Get Today's Prices
Getting a sense of which mattresses are best rated by sleepers is a difficult task. Customers are very happy with these mattresses overall according to our analysis. Even though your experience may differ from other customers, having a good reputation from customers is a great beginning for reading on further!
Supportive mattresses are important to everyone looking for a healthy night sleep. Even if you like a mattress that isn't super firm, a mattress that aligns the spine and supports your body is key. These mattresses offer good support for most reviewers.
Edge Support
Many folks looking for a new mattress mention edge support as a top request. These mattresses do well in that category, which means there is comfortable resistance on the sides of the mattress giving more sleeping area.
Bowling Ball & Density Tests
Resting a bowling ball on the mattress is a fun way to measure mattress firmness and it can measure even support too. These mattresses offer good evenness throughout the sleeping surface to help with better spine alignment.
It isn't simple to find a great product that will last a decade or more under constant use. Brands, for the most part, rather make repeatable revenue than make something that lasts a lifetime. That said, there are still remarkable products to be found. These mattress, as an example, get good marks from customers on quality. Most customers will find that they will last between 7 - 12 years, though some who are on the heavier side may experience them to falter a bit sooner.
Get an Instant Discount for Loom And Leaf: Get $200 Off Orders $1000+
Purchased mattress bc it was referred by a friend. In the past I wake up 5-10 times per night and last night I woke up once. So far so good but I will update again in a few months. Lastly, the two pillows that came with it are phenomenal. Best pillow I've used.
View More ReviewsI'm a young medical student and normally sleep on anything. Bought this mattress based on the online reviews but my back was still hurting even after 2 1/2 months with this mattress. Now I'm sleeping on PuraSleep 10 Inch CoolFlow Memory Foam Mattress and feel much better.
The service was very good when I returned the mattress and without hassle.
I cannot express enough how much I love this mattress. I went from one of the old school cheap mattresses and since getting this one my husband and I sleep and feel better. The smell does go away and really isn't that bad in the first place. Definitely a silly deal breaker.
My husband is loving this mattress. Coming from a pillowtop, it is still a bit firm for me, but I am getting used to it. I definitely don't have the aches I did waking up before, but it is taking me some time to get used to the firmness of it when I fall asleep. Great pricing and customer service for the product and company it shipped from, though.
Mattress is fantastic, but when you read the warranty info, the 10 year warranty is useless. If you have a problem you have to ship it back at your expense. When it's shipped it's vacuumed to about 1/3rd it's size, and trust me you will never get it back to that size again. I've used it just 3 nights and got a fantastic nights sleep but they say over time some of the cells may not bounce back like a new mattress and that, is not covered under the warranty, hence the 4 stars. This is a replacement for a Sleep Number Bed I had that for 5 years before it went downhill so fast it was not usable. Well this mattress was only 1/5 the cost of the Sleep Number, I hope it will last at least 5 years.
We really, really wanted a king sized bed, but getting that big of a mattress up the steps of our old home would have been very difficult. We decided to try this mattress after all the good reviews. And we are THRILLED! It arrived in a box, very easy to take up the steps. We opened the box, took off the wrapping very carefully and it fit perfectly on our bed. The first night we were hesitant - it was a little spongy and not what we are used to then we got comfy...and it's been heaven ever since! It is the most comfortable mattress we have ever have. I would highly recommend this mattress to anyone and we will buy another when it's time down the road. Best nights of sleep in many years! Highly recommend :)
I purchased this mattress (california king) for my daughter who has back pain from an accident. She tells me it's changed her life! For the first time in two years, she's slept through the night and wakes without pain or stiffness. She told me,"It's so comfortable and supports my entire body Mom." The company is fantastic to work with. They truly embody the term customer service. I recommend this mattress unconditionally.
I can tell this is a high quality item, but is far too firm for me. This has been hurting my back something awful, and I've resorted to mostly sleeping on the couch until I can sell this and buy something else.
I was very hesitant to buy this bed initially. Everywhere I looked it said memory foam mattresses were the most comfortable. Our old mattress was due to be replaced and my back was really starting to hurt. At delivery it came in a box that seemed too small to house a king size mattress. I opened it up and placed it on our existing box springs and cut the wrapping. It quickly took shape. There wasn't much of a smell as I've seen reported about other memory foam mattresses. Within an hour of unwrapping it we were sleeping on it.
It's been 3 months and I don't have a single complaint about this mattress. The company that makes it has reached out to us on several occasions to check on our satisfaction with it.
You can't go wrong with this one.
Love this matress. I sleep so much better. Keep in mind the package does come smaller tHn the actual size and expands. Love the cover that is washable. Love the way it supports me and is able to feel soft also.
Ok - so this was the special of the day the day I bought it and I was skeptical because who buys a new bed online? I ordered the recommend frame to go with it. Our previous bed was a queen size, but the dogs take up so much room, we decided we needed a bigger bed. We are used to the traditional box springs and mattress beds, so this was a new venture for us. Our old bed was about 9 years old.
First night - lots of adjusting to the new bed for us, but dogs were thrilled to have more room to spread out.... Firmer than the last bed and we squirmed a lot trying to figure out whether we loved it or not, but didn't wake up stiff or sore. Second night - slept like two babies, woke up feeling rested. The rest is history folks. We LOVE LOVE LOVE the new bed.
I agree with the other reviewers, it is a firmer bed. However, firmer in the sense that it is a foam mattress and does hug and support you while you sleep. I'm a migraine sufferer and I always thought it was the pillow I used - so I went through a bunch of different types of pillow - turns out - I don't get migraines with the bed, so I feel it is because the old bed was too soft.
The company sent us a thank you note in the mail and it was a personal hand written note - which speaks to the customer satisfaction they work so hard to ensure. I was impressed.
Bottom line - we love the bed. If I ever need one for my spare rooms - this is the one I am getting. It's phenomenal. I recommend this company and it's products highly!!!!!!
This is a well made mattress from a company with great customer support. That being said, the mattress is much firmer than I had expected. We are almost 5 months in now and my wife can no longer sleep on it. We hoped it might break in or that we would get used to it. Hopefully this review will help others know that you should give it a few weeks but if you think it is too firm, you should return it while inside the return window.
Bought in June, sat in the box in my hall 'til Thanksgiving when my son could help me set it up... now fabulous! The shipping and packaging is really quite ingenious. Yes, it inflates like a raft when you open it, so be warned. The paperwork provided indicate a company that is all American, and one I am proud to purchase from. The quality of the actual mattress is wonderful. I am 57 and SO is 65. With the age comes aches and pains and this mattress helps us sleep so much better. I have always wanted a foam type one and this might be the best thing ever bought by me on Amazon! With my Prime, I do order frequently... I LOVE THIS! Buy and you won't regret it. LB
I wasn't sure how buying a mattress on amazon would go but I couldn't have asked for a better experience! This bed is super comfy and with all of the company guarantees, I felt like I could take a chance on it. I even received a *HAND WRITTEN* thank you card from the company after my purchase. I have recommended them to friends and family and absolutely love this bed (Note: I formerly had a comforpedic bed so I was already used to sleeping on one.)
5-star as foam. 4-star as gel. It's a very nice soft foam bed, but I didn't notice that the gel improved it any from the regular foam-topped-with-memory-foam that I've bought elsewhere. It's not as soft as the Sealy gel memory foam I tested in a local store that cost somewhere around $1200-$1400). I had hoped it would be that soft. Not everyone is like me, however, to like beds that soft (I know such a person), and most people will be highly happy with this bed. If you read the reviews of other foam beds and you'll see how happy people are. If we're rating it as a plain foam bed, this is a 5 star bed I know you'll love. I just didn't notice that the gel adding anything for softness. It certainly could be adding a comfort factor for cooling. We only tested it 2 nights before switching back to our old bed combo that has a layer of memory foam on top of a combo foam/memory foam mattress. This one will be used for our guests and I know they'll love it.
Pretty comfortable. We never really noticed much of a smell from it.
Pros:
1. Price is reasonable compared to other memory foam mattresses.
2. Shipping from Amazon was painless.
3. Overall pretty comfortable.
4. Isn't super hot when you sleep. We had a memory foam topper on our old mattress and it was super hot to sleep on, this one isn't.
Cons:
1. Not quite "king size" the mattress is about 5 inches shorter than our previous king mattress so it fits our box springs and frame a bit odd.
2. A little more firm that I though it would be. Not horrible but just a bit too firm.
3. No support on the edges so if you are sleeping near the edge you sometimes feel like you are going to roll off the bed.
Great mattress, great price! My wife and I were in need of a new mattress, and the gel memory foam sondsed very impressive, and fit with in our budget. I like the fact that it is made in America, and from what I can tell e-Luxury supply is and exceptional company. The mattress is very well constructed with high quality materials, ans great craftsmenship. It is very comfortable, and cradles my weight evenly and firmly. It holds my husbands 300 lbs, with out sagging. We do not miss the springs in our old mattress! The 120 day trial period make this purchase a no brainer. We will never go back the a convential mattress again!
So far we're exceptionally happy with this. It's MUCH firmer than reviews give it credit for... I'd say an 8 or 9 on a 1-10 scale. My wife (who's quite skinny) says it's hard as a brick, and I (who's pretty tall and rather overweight) feel like it's pretty darn firm.
I went from a ~16 year old springy sleeping rectangle to this thing, so I waited a bit to make sure my positive review was for real and not just a manifesto of hate against my old mattress.
That said, absolutely, completely, 100% worth every cent you'll spend on it. It's easier to move in, considerably more comfortable than a coil spring mattress, and the 90 day return policy is amazing.
I've slept on Tempurpedic mattresses before, so I do have some experience with foam mattresses. This is a different experience than a purely memory foam mattress. There is still a little spring action to it which makes it easier to move on without sacrificing comfort and support.
Give it a try.
When it arrived, I was first amazed at what a small package that such a large King mattress can fit into it. I did read the reviews to make sure that it was placed in the area where you wanted it in your bedroom. Took it out of the box place it on top of the box spring and started cutting the plastic off and POOF! The thing expanded and enlarged to its original size. Vacuum packing is amazing these days. I could not believe the comfort I was feeling when I first laid up on it. I totally love this mattress. What a great quality gel foam memory mattress at a great value inexpensive price. No questions asked guarantee with it. I love it when it feels like I got a great deal. Thank you E Luxury Supply
I purchased a King Size and have slept on it for about 1 week now.
Currently, I've found it to be just a hair softer than I like. (A board with plush carpet on it is approx the level of firmness I'm for, so, take that with a grain of salt.)
Compared to other "mattress in a box" solutions, this is about as firm as a Casper.
The king size ships in a box ~4'x2'x2' and weighing somewhere around 90 lbs.
After a period of less than 36 hours the mattress had fully sprung back to full height and did not have an overly long or powerful off-gassing period.
I've slept well on this bed, and find that it does regulate heat and supports my body evenly (much better than my previous traditional mattress + temperfoam topper on all these counts).
As it is a foam mattress, it will compress more under a less distributed load; sitting on the edge of the bed as an example.
One Week Pros:
- Cheap
- About on par with Casper
- Light and quick off-gassing
- Quick expansion
- Good support
- Good temperature regulation
One Week Cons:
- Not as firm as *I* like
- Foam mattress means compression while sitting
- Heavy and unbalanced while packaged.
UPDATE: 2 Months
The mattress has held up well, and I have not seen any long term compression. I had a concern that it was a bit softer on my side after such a short period, but it turned out to be unfounded. Really, there's been no change in firmness level.
It continues to be a good mattress and doesn't seem to be breaking down in any noticeable way yet.
I'll provide updates in a few more months and then again in a year.
Edit 7/30/15:
The night I wrote the following review the seller contacted me and made things right by offering a refund on the mattress. They will be donating the mattress to a homeless shelter as well so I am really pumped to see this kind of customer service. I am adjusting my rating to 4 stars based on the fact that with this company backing up the mattress you should be confident in giving it a try to see if it is the right mattress for you. Still have to take a star off just so folks know the product itself isn't for everyone.
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I am going to start this review with letting everyone know I really really wanted to like this bed. The build quality is nice, the cover is very nice, and the packaging/delivery were fine as well. I will let you know my wife has had no problems with this bed. I have a fairly large 6'1" 250lb frame that maybe is just too much for this particular mattress. I have gone through a lot of effort trying to make it work for me, last night I ordered a replacement bed and I hope my search for a new bed will finally be over. I travel during the week and stay at a lot of Courtyard Marriots...they use a foam bed and from this description I thought this bed was going to be very similar to those...if it was I would be in heaven!
I ordered this bed in January built a cedar platform bed like the one pictured here I was excited by the positive reviews and couldn't wait to try out this bed. The first night I woke up after 5 hours of sleep to a sore lower back(the reason I was getting a new bed to begin with). I figured that it was just a new mattress and I had to give myself a while to adjust to it. After 2 weeks I still was waking up after between 4 and 5 hours of sleep. I went out and purchased a topper for this bed, it is a 3 inch memory foam topper, hoping that it would provide some relief but it did not. I already had a 3 inch latex topper from my last bed and tried that on this mattress as well...still the same issue with extreme lower back pain when sleeping on this bed. I tried both toppers together with this mattress...you guessed it still no relief. I began to think maybe the platform bed I built didn't have sufficient support so I convinced my wife to move to the living room for a week...with the mattress directly on our hardwood floors...still no relief.
It has now been more then 6 months of trial and error trying to get a good night sleep on this mattress...most nights I end up on our couch(with no back pain). I ordered a new mattress last night with a 100 night guarantee hopefully it works, but at least I won't be out the cost of yet another mattress.
One comment on the company, I tried to follow up with them in response to a phone call they gave me to see how I liked the mattress. I was never able to specifically speak with the person that called me so I did not have a chance to speak directly with them about my troubles with the mattress. The phone was answered but the person I was trying to reach was always in meetings or otherwise unavailable.
I will start by saying that I bought this mattress as the Deal of The Day a month or so ago. My wife and I have been through many mattresses, both cheap and expensive. This is our first King as we have always had a queen size bed. I have bad back, neck, and knee problems (degenerative arthritis all over). This bed arrived fast (of course I used Prime) and in a large 100lb box. We waited about 30 days to open this as we were moving to a new house and were waiting until we got moved in. When we first opened the mattress it had less of an odor than I originally thought it would. We could have slept on it that night and not be bothered by it but we did let it air for one night until our bed frame arrived. The first night of sleep on this mattress was the best night of sleep I have ever had. We tried out several name brand memory foam mattresses at local stores and I have to say that this one is the best that I have laid on. The mattress is pretty firm but allows you to sink in to it. We have now slept on this mattress for about a month and it is still the most comfortable mattress we have ever had!
The company ExceptionalSheets (or eLuxurySupply) is a veteran-owned business (important to me because I am a 100% disabled vet) and their customer service is out of this world! I had a few questions after my purchase and they were all answered very promptly and all follow-up calls were made as promised. As if that were not enough, they actually sent flowers to my house because we purchased this mattress.
TLDR Version:
BUY THIS MATTRESS. I WOULD EASILY HAVE PAID $1K FOR IT AND BEEN HAPPY!
First off, 5 stars for customer service. I ended up returning mine just over a month and customer service was outstanding. They had a local Salvation Army schedule a pick up, at my convenience, and I just had to take a photo of the pick up receipt and email it to them. Right away I received a confirmation from them as well as Amazon that my credit was being processed.
As for the bed, It arrived quickly and in a large/medium size box. It is foam, so when vacuumed sealed, it shrinks considerably. I opened this in my bedroom and put the plastic wrapped mattress on the bed before opening. I used an utility knife to very carefully cut the plastic. As you get towards the end of cutting, the mattress is waiting to break out. When it did, it only took a matter of seconds to expand to full form. Others have mentioned an unpleasant odor. There is a slight chemical odor, but nothing more than something comparable to an odor when you buy a new car. In a couple of days it wasn't noticeable anymore. I ordered a King size and the dimensions were spot on.
I have long suffered back and neck pain, due to my physically demanding job. I purchased this mattress based on others saying it practically cured their back and neck ailments. Not the case for me at all. I sleep mostly on the side. The bed is pretty comfortable, but no more than what I currently had. I did notice that in some movements there were significant decreases of support. Now this next part may seem weird, but it's important. During our moments of intimacy, there was very little support. I'm about 165 and the Mrs is about 140, and when together, the mattress is very uncomfortable. If either one of us weighed 200 lbs or more, I can't imagine this mattress offering nearly enough support. After a month of sleeping on this mattress, we decided to go back to our previous one. I felt an immediate increase in back and neck support when going back, and resulting in more complete full nights sleep.
If you are curious about this mattress, go ahead and try it. Just keep your old one. As long as the company is still offering their 90 day guarantee, you have nothing to lose.
Best purchase I ever made. I'm a big guy and found myself buying mattress' far too often. I never thought a foam mattress would be so comfortable and supporting. In about two weeks my back ache is gone and I am sleeping all night.
Update 9/06/2015. After 5 months both my wife and myself find that the mattress is sagging and the side support is gone. We now wake with aches and pains that last all day. In the beginning the mattress was great with plenty of support and we slept all night. Now we toss and turn and haven't had a full night sleep for quite some time.
Update 9/8/2015. Spoke to the manufacturer. They stated that they haven't heard of my type of problem before. They are going to make it right and exchange for a new mattress. This should solve the problem. They were very receptive to my complaint and didn't hesitate finding a resolution. Thanks.
As of now, I would give this bed five stars. The bed was well packaged and seems well made.
It was soft when I originally opened the package; however, as it expanded its become very firm. It took about 2-4 days for my body to become adjusted to the bed, but I love it. As mentioned this is a firm bed. I almost spent six times the amount of money for a different brand! I'm glad I didn't. Take the gamble and worst case is the company will take it back from you...
Very, very firm mattress. I have only had it for a couple weeks now, but I am hoping it softens up soon. I wake up with back pain every morning. It feels like 3 inches of memory foam on top of solid wood, even though I know there is no wood in there. My wife doesn't want to go through the hassle of a return and then moving another king sized bed upstairs, which is quite understandable so I guess I will just deal with it. The company seems to be pretty nice though, as they always responded to my inquiries within 24 hours. I assume they would honor their refund policy if you choose to go through the hassle of the move. If you do like a very firm mattress though, then you would probably like this one.
Mattress is always a major investment, and you want it to fit perfectly for your body. Unfortunately, this particular mattress did not happen to be the perfect fit for me, but I have to say that I was in general pretty fond of the process, and encourage buyers to give it a shot.
First off, unlike most foam products, this mattress is on the firmer side. If you know for sure that you won't like a firm bed, this might not be for you. For comparison, my sleep number is 65-70, and I actually liked this mattress a lot. It arrived in a box, which is pretty heavy. Unpacking is relatively easy, and it took couple days for the typical memory foam smell to go away. It might help to not having sheet wrapping it, and lay on it here and there occasionally.
I started to sleep on it like three days after it arrived, and I have to say that I really loved it. Yes, it's a firm bed, but the top layer is gel memory foam, which contours your body. I had a feeling that it didn't sink a lot around my butt, but in general I think it felt very good. Sleeping on your side, however, doesn't feel as natural, but in general I was very fond of it.
The problem started around two weeks of real-night usage, that is for some nights (1/3-1/2 of them, not every night), a lower back pain woke me up after 6-7 hours of laying on it. It'd go away shortly after I left the bed and walk around my place, yet it did bother my sleep. Sometimes the back pain occurred on consecutive nights, and sometimes no problem for consecutive nights. I tried to switch my pillows to see whether that makes a difference, and there was no clear trend either way. Roughly four weeks into the process, I contacted the eluxurysupplies to inquire about the situation.
During a web chat, I was told that if it is a firmness problem, they usually suggest the addition of a mattress topper. But since my problem is not with the firmness, they are not sure how to improve the situation. They asked me whether I'd like to file for a refund, yet I thought I'd give it couple more days to see what happens.
The next several days I continued to have back pain occasionally, and for some good mornings, after roughly 7 hrs of sleep, even there was no clear pain, I could feel like it's about to get me if I don't get up. It's kind of frustrating, so I decided to contact them again to ask about the refund process.
It turned out to be a fairly easy process. They asked me whether I know any local charity that takes mattress. I don't know whole lot about the issue, and they found a charity that will pick up the mattress for me. Once the mattress was picked up, and the charity receipt note was sent back to them, a refund was issued shortly after. While I would have preferred to finding the ideal mattress at the first place, I have to say this process was as easy as possible for you to figure out whether this is the best mattress for you, even when the result turns out negative.
Don't try it just for the fun of it. If you don't like a relatively firm bed, this is probably not for you. If you don't like the feel of memory foam, you won't like this either. Even if you pass both, this can still not work for you (like myself), but at least I know how my body reacts to it. And trust me. Without those real-life whole-night sleeping on it, there is no way I could have figured out this back pain problem if I just tried it for couple minutes in a store.
First to clarify, I would give this mattress 4 1/2 stars. It is close to being perfect, but I have owned it less than a week, so I can't comment on the life of the mattress just yet.
Similar to other customers, I bought this mattress when it was the Amazon Deal of the Day for $495. I checked other websites (Wal-Mart, newegg, etc.) first and saw that the lowest retail price was $650, so I was willing to take the gamble and give it a shot for $500. Man am I happy that I did!
The mattress provides just the right amount of firmness and I have slept well every night since I set it up. I am an active 30 year old male and would typically wake up with a sore back 1-2 days a week. I was putting off buying a new bed until I moved to a bigger apartment/house, but am glad I did not pass up this offer. Considering similar mattresses can be over a $1,000 (and I really didn't want to waste a day or two mattress shopping), I spent some time reading reviews on Amazon and other sites before I made the decision to purchase. I agree the box was heavy, but you really can't complain when it is shipped in a box that fits in the back of a midsize car and arrives in 2 days (assuming you have Prime). Setup was a breeze - it fit my queen size bed frame perfectly and I did not notice any funky smells or odors. It's also made in the US by Veterans so you really can't ask for more. The cherry on the top was the company offered a free mattress pad topper ($72 value) if you completed a review. I typically don't write many reviews on Amazon, but I am being sincere when I say this mattress is well worth the money I paid and then some.
However, since I've owned it less than a week, it's tough to give it 5 stars when I don't know how long the mattress will last. It looks like every review on Amazon is from 2015, so I'm hoping we are not all the "sheep" for this product. The warranty language is a joke too so I'm really hoping I don't have to send this thing back after less than a year.
Very good bed especially for the price. Only complaint is slight overheating at night. I might get one of those mattress pad things to help with the heat other than that very good again for the price. And the seller Is very responsive and has sent thank you cards in the mail.
Great replacement to my previous mattress, fast delivery and the best part...hardly any of that bad "new mattress smell"!
Anyway, it's very comfortable for both my wife and myself and was a great bargain at the price we got it at. Not much else to say really, we get a much better rest on this mattress and so far it's holding form. We'll see in a year how it goes.
This mattress is great! My husband and I purchased it almost a year ago. Everyone who sits on our bed is amazed. We tested out several memory foam mattresses in-store before buying this one, and it's just as great, if not better, at a fraction of the price. The gel foam really is nice in the summer months. It is HEAVY, so I couldn't move it from the porch into the house without my husband, and it took both of us to get it upstairs. We didn't notice any offensive odors from the mattress. We're very happy.
I love this mattress so much. I've only recently gotten it but I sleep so well on it. Also, I don't wake my partner with a squeeky bed whenever I get out of the bed at night. It got here quickly and was very easy to put up with the base I got. It only took us a couple of hours to have everything together, including the mattress to be sleepable after it came out of the box. We are very pleased with this product.
I am so happy we decided to give this little gem a try. Not only did we purchase a "home made" (made in the USA) product, but this company's customer service was unparalleled! The box came with a hand written "thank you." What company takes the time to do that these days? This one! A few days later we received another hand written message, this time in the form of a thank you card.
Now, onto the mattress: It arrived nicely packaged, rolled up into a box. Very easy to set up and most of all: amazing! Best sleep I've had in many years (and my husband agrees.) I no longer want to get out of bed in the mornings, I kind of want to live in my bed! If you're not sure about it, I say give this mattress a try, you won't regret it.
Thank you, eLuxury, and thank you Eric for the card! :)
PS. Thank you for supporting our Veterans.
Took a chance based on the reviews and the price. Glad I did. I can't say I sleep better. But it is a fine, supportive mattress with no drawbacks that I've noticed after I guess a couple of months now. I do feel like every part of my body gets equal support. That is very comfortable.
I've been sleeping on this mattress for a couple weeks now, and after reading the reviews on here, it's far exceeded my expectations. I would definitely classify this mattress as "firm", and I haven't experienced any sagging or lack of support whatsoever. I am 6'3" and weigh around 190 lbs, so perhaps weight is a factor, but I find this mattress provides me all the support and comfort I need for a good night's sleep.
We got this on sale, probably about 10% off normal so we took a chance. So far we have been really pleased with it. We had a similar memory foam matress that we took back after 60 months because neither my wife or I slept well on it. This one seems fine. So we're happy and we've been sleeping on it for 3+ months now.
I held off on this review so we could try out this mattress. We live in a small town and selection of products is small. Still, we were initially reluctant to buy an mattress online. Then, we stopped to think. If we tried one in a store, how long would we lie on it to try it out? A few minutes? The Amazon deal of the day was an offer we couldn't refuse. How could be go wrong with a 90 day trial? That's a lot better than the stores offer. The mattress was exactly as described. It was well-packed and the video explained how to unpack and set it up. Very easy to do. We have Prime shipping also. Of course their's Cathy's indepth review plus all the other 5 star reviews.
We both have degenerative disk disease in our necks and backs. Our previous mattress had air compartments but the topper was not memory foan so we had to buy a new memory foam topper each year. They had a memory, too--they remembered the indentations for our bodies after 6 months. Our new mattress is firmer but not too firm. No pockets so far either. I guess the gel foam does help by not getting too warm to be uncomfortable. We were given a quilted topper which might also help to sleep cooler. My wife likes it, but I was okay with just a mattress pad and sheet. I don't have as much back pain now, but my wife said she hasn't noticed much difference. For our necks, the pillows we use make a big difference. I bought one of those shredded foam pillows for $69, but it seems to be a big help for me. My wife has a short neck and hasn't tried it. Just mentioning it here, but will write a review of it in a few weeks.
In summary, this mattress is very comfortable for us. It's not too hard and not too soft. The regular price is very reasonable for the product and terms that you get. I would not hesitate to buy another one or recommend it to others. I get a better night's sleep because I don't turn over as much and wake up more rested. To me that's the most important feature of a mattress. I hope this review helps others.
Each night on this mattress brings increased appreciation. I probably will not be satisfied with anything less and since travelling and staying in motels is part of my life style I'm going to be hard pressed to find sleeping accommodations with comparable mattresses. Not only that the customer service is without parallel.
Best mattress we ever owned. About 1/4 of the cost of a mattress at a big named local furniture store in Hanover. This mattress is like sleeping on a cloud and yet with good back support. I recommend it for anyone. Our other new mattress was sinking in the middle and it was only a couple months old. We paid way too much for that furniture store mattress.
Wonderful mattress at a very good price. Today or is about value. If you value a great mattress at a very good price with an industry leading warranty and unparalleled customer service you need not look any further. I did extensive research and decided on a Saatva mattress. Loom and Lead to be exact. Expertly made and uncompromising comfort. Love it. Delivered to my home and placed in my bedroom with the security of a fantastic money back guarantee. These folks don't just talk the talk - they walk the walk. If you are highly satisfied they aren't. I simply can't say enough about the great mattress and the outstanding customer service.
View More ReviewsFor the value this is a really good mattress. I'm a side sleeper and I can sleep well on our Cal. King. When this mattress is done, you're the first place I'm coming back to. The ONLY thing I would ask you to either upgrade or leave as an option is firm support on the mattress edge. You can't sit on the edge as there is minimal support there. That is my only wish as an upgrade for the future. Otherwise my wife and I are quite satisfied.
The value of their products cannot be surpassed. The quality is excellent. We ordered a queen mattress and then adjusted our order to include the adjustable base. Making the change was effortless thanks to their great customer service. The installers were efficient, professional and kind. We love the bed. I'll never buy a mattress from another source.
I gave this a shot after herniating two discs in my back. Felt great for the first couple of months, but then my back pain returned. I found out, contrary to my original belief, that I need a soft mattress. My wife loved the mattress, but unfortunately I was the problem. Customer service was excellent at handling the return, which is part of still giving the high rating, despite it not working for me. I normally don't do reviews, but I was so impressed with their professionalism that I couldn't not comment on that. It is worth it, even if you're hesitant, to try this company out!
This mattress in wonderful. The minute my head hits the pillow, I'm gone. Even if I just lay on it too relax after work, I'm out like a light. I, like others, looked at Tempurpedic, but there is no way I'm ever gonna pay 4 grand for a mattress. Besides, the guy at the local store was kinda uppity when I told him I wanted to compare.
Anyway, it's been a wonderful 5 months with not a backache or sore shoulder. This thing is the best investment I ever made in a bed. From box springs to inner springs to waterbeds (2) to pillow-top to this and this is the best I have ever found.
I’ve had chronic insomnia since I was a teenager and have tried so many pillows, mattress toppers and mattresses that I could stock a small store. Each one dangled the promise of a good, if not great, night’s sleep. Adding to my poor sleep hygiene is a neuromuscular disorder called cervical dystonia. This condition causes certain muscles in my neck, shoulder and upper back to be in complete, non-stop spasm. Think of a charley horse that will not release. I take strong meds for the pain, having exhausted traditional treatment protocols, but between dystonia and a brain that is in overdrive, it’s the wonder I sleep at all.
Purely by accident, I discovered Loom and Leaf. The name was so catchy that I investigated further. I had no interest in buying a mattress in a bag because most sounded like glorified mattress toppers. And not only would my Loom and Leaf be delivered and installed, but also my old mattress would be removed for a small fee. I was almost sold before checking out the mattress!
The side-by-side comparison to the Tempurpedic mattress sold me. I had tried the Tempurpedic for a weekend at a friend’s house and loved it, but I couldn’t wrap my head around the high price. Nevertheless, I was prepared to purchase one before I saw the Loom and Leaf ad. You sold me within an afternoon after I read articles not only about your products, but also articles in financial publications praising your company. Your business model has certainly pleased Wall Street, assuring me that you are not a fly-by-night operation.
To finally get to the point, I slept uninterrupted for eight hours the first night I tried my Loom and Leaf! I was shocked when I looked at the clock. I don’t remember the last time this had happened. Non-insomniacs cannot be expected to understand the frustration of being unable to sleep and probably wondered about my faculties when I talked of nothing but my sleep-filled nigh! I can’t explain how comfortable it is, but I felt like I was nestled in a thin layer of sand. The degree of firmness is perfect (I don’t like a soft mattress), but the mattress has enough give to cushion my body in all the right places. I used my favorite pillow, and to my total surprise, I had almost no pain from the dystonia. I was also under the impression that since the mattress has memory foam, I would see an outline of my body after I got out of bed (like a crime scene diagram!). Somehow the mattress finds your sweet spot no matter where you lie.
This was not a one-night wonder. I continue to sleep well after having the Loom and Leaf for five weeks. Believe it or not, I used to dread getting into bed because I knew I would either toss and turn all night or surrender to a good book. I am spreading the word not only to friends, but also to my doctors, one of whom has done her best to help me. What I emphasize, aside from my ability to sleep, is that my Loom and Leaf looks like a regular mattress and sits atop my box springs. No new bedding is required. Yes, one can spend less money, but I would never subject my bad neck and upper back to a “mattress” that has been rolled into a bag. And the major appeal to friends? Removal of the old mattress at a reasonable price. You have done everything right to make Loom and Leaf a big success - an excellent product, the side-by-side comparison and outstanding customer service.
All I can say in conclusion is THANK YOU!!!
So happy with my mattress.
From order to set up & delivery, 5 stars
After having my first child, I started researching mattress toxicity as well as comfort measures for back pain. When my child was a young nursling, she would cosleep with using our awful innerspring mattress that was wreaking havoc on my back. I was concerned about safety in addition to being fed up with the back pain. I found Loom and Leaf and will never look back. I am excited to get into bed every night. I ordered the softer model and both my husband and I love it. I rate the customer service, product quality, shipping, and price all with 5 stars. This is a great company with a terrific product. Now I am pregnant with my second and my sleep quality is so much better than with my first. I am comfortable, breath easy, and rest well knowing that we are sleeping on a safe mattress. It really does feel luxurious for a fraction of the price. Also, the no-risk trial policy made my husband happy.
I have the memory foam mattress and the mattress surpassed my expectations. Every day before I bought this mattress II woke up feeling like an old lady with back and body aches. My first night on this mattress, I woke up feeling great. It is hard to describe but I feel like I am sleeping on a cloud I bought the queen mattress at $1099. People said to me, why take a chance buying a mattress on line, but really it is the best way, as I read the reviews, and can only agree with all the positive reviews. Going to a store, how can you figure out which is the best mattress by laying on it for a minute or so. I also paid a little extra to get two separate box springs which makes it so easy if you have to move. Can't rave enough about this mattress.
I tried to save a hundred dollars and buy a competing online bed. Big mistake. We got it, waited for it to break in, and it never got more comfortable. That bed cost $1499. Loom and a Leaf cost $1598 (king size) after the delivery. I wished I had just spent the extra hundred initially and got a better quality bed like the Loom and Leaf.
Coming from a very expensive Tempurpedic, we needed something at least comparable to that quality. Loom and Leaf exceeded our expectations. In fact, it feels even better than our Tempurpedic. My wife and I both have serious back issues with my wife having had back surgery in recent years. She is VERYYYyYY particular when it comes to beds. She and I have never slept better than we have with Loom and Leaf. It supports our backs well with the special quilting in the middle third of the bed. We were both used to sleeping hot on our Tempurpedic. Not so with Loom and Leaf. With it being all memory foam, we anticipated some heat retention issues. I’m still waiting for it. It has not happened. We sleep very comfortably with the cooling features of the foam.
Trust me, there is a difference in quality with this vs a bed in a box. I can say that conclusively from first hand experience. Before making the Loom and Leaf purchase, I was able to visit a store that had 15 different types of online beds in their showroom to test out (Casper, Purple, Tuft and Needle, Leesa, Tuck, etc.). Most of the other mattress seemed to bottom out on me. I’m 6’1” 190 so I was surprised out how unsupportive they were. After being unsatisfied with that entire selection and refusing to pay $5000 for a cooling mattress in stores, I decided to try the one bed that was not available for me to test out, Loom and Leaf. We got the relaxed firm and it is wonderful. I would compare it to the firmer cloud or softer medium firmness from Tempurpedic. That being said, the quilting on top provides such a better feel on the Loom and Leaf. The delivery was simple, I didn’t have to unwrap it and carry a 100 pound box upstairs like I did with my previous mattress. The delivery was easy and the mattress was able to be laid on right away.
We couldn’t be happier. We are both average size people with a history of back issues. It has worked so well for us. Trust me, spend a couple hundred more dollars above the other competitors and pick up this mattress. You are spending a third of your life on this for the next 8-10 years. Don’t skimp. It’s not worth the hassle of losing a good nights sleep. We, for the first time, are sleeping through the night without waking up to toss and turn repeatedly. Thanks Loom and Leaf!
The delivery men were efficient and set it up was done in a timely manner. The frame was not needed and we were given a credit for the bed frame. The only mistake we made was the foundation or box spring we ordered was too high for our bed frame, when I called to the return the larger box spring for the smaller box spring, the company had no problem with the return, But you have to pay a $99.00 delivery free for the new box spring. My wife and I decided to wait at least 30-60 days to make the decision to return the box spring and mattress.We wanted to make sure we liked the mattress as well, in case we had to return both box spring and mattress for a different model. The company was good and welcomed that decision due to the fact if we traded both it will still cost a $99.00 delivery charge
Hank & I have been together for just over 6 months, and it really has been #loveatfirstsleep. He is firm, but at the same time soft. I miss him whenever I am away. I am basically Goldilocks, and Hank is just right. (By the way, Hank is my Queen, relaxed Firm bed. Yes, I love my mattress so much, that I named him.) I see a chiropractor regularly, and the bed has helped wonders!
We ordered the Luxury Firm online 10 days ago and it arrived 3 days ago. Let me start by saying this is the perfect mattress, WOW! This is our first time buying a Memory Foam mattress, what a GREAT decision we made. Saatva Loom and Leaf customer service is impeccable (customer first for sure) easy online purchase and we called Loom and Leaf just to confirm our Queen mattress everything was all set, with an online confirmation. Three days later we got a phone call from the delivery company confirming our home address. The white glove delivery service was SUPER OUTSTANDING, they were patient and professional (CLEAN) that we even gave them a TIP$. Loom and Leaf, thank you for having a great product. Readers please don't be worried about buying online, Loom and Leaf is there to help the consumer, remember customer first...TRUST LOOM AND LEAF!
After 20 years on a latex mattress with a added memory foam topper, we decided that the time had come to purchase a new mattress. I was very hesitant about buying a mattress online but the reviews were what drove my confidence. I went into our local RC Willey and tried out Tempurpedic but could not swallow the price, I really wanted to buy a Mattress not a car, crazy bananas they were expensive. I can say that I feel that Loom and Leaf is well worth the price they ask for it compared to what I looked at down at the Department Stores. The first thing I noticed over the Tempurpedic was the cover and the quality, this is a well made product. I first laid down on it and knew we had made a wonderful choice. The delivery company was not very communicative and the time was 2 hours past my latest delivery window but Loom and Leaf was (very) helpful to follow through and resolve that and get them to my house. You need to separate this review from a little frustration on delivery because the Mattress is wonderful and overall I still give the experience and the Mattress Five stars. My back can't wait to go to bed tonight!
By far the best mattress I have ever slept on!
We already had a "high quality" mattress I got to where I couldn't sleep in the bed due to hip pain and often found myself sleeping on the couch. After a lot of research we ordered the Loom and Leaf soft and it is AMAZING!! I waited to write this review a year later and it is still AMAZING!!
We are hesitate to stay at a hotel or time away because nothing compares to our bed at home.
Wow, we are impressed! It was very easy to order our mattress on this website. Soon after we began o get emails letting us know what to expect next. We got word that the mattress was ready earlier than expected. We got a call to confirm a delivery date. The delivery guys showed up a little earlier than expected and did a great job setting our new bed up. We bought the Relaxed Firm mattress. Last night was our first night sleeping on it. We love it! We slept great the first night which I didn't expect. To best explain this mattress, It feels comfortably soft to the body but very supportive. And best of all, my lower back wasn't killing me when I got up, which is why we were shopping for a new bed.
Thanks Saatva
I am pleased with this mattress. I considered the Beautyrest Black Hybrid product before this one, but balked a bit at the $3,000+ price for a king. I decided to try the "Luxury Firm" option, because I was curious what you could get as a direct from manufacturer product. I wished there was no cost for delivery, and was not excited about the $30ish dollar haul away fee for the existing mattress, but I suppose that this is in an effort to keep costs down, which is the point.
While I was nervous about buying a mattress online; however, when it arrived I was happy that the quality appears to be very high. I bought the foundation and the mattress, and the fit and finish was top shelf. Because of the materials indicated and the fact that there was zero "Off-gassing" upon setup, it helped me feel like we were not breathing volatile chemicals for a few days after unpacking.
I came from an Aireloom mattress that was definitely plush, so there was a slight adjustment. Not to say that I had any difficulty sleeping from day 1, but the sleep quality improved over a few days and starting sleeping very well after 3 days.
If you are coming from a traditional mattress, you will notice that the Luxury Firm is not soft and bouncy, but neither is it "hard". It provides immediate resistance when you lay down that doesn't 'give' easily, but you wouldn't describe it as hard, just not spongy or bouncy. You will not sink deeply into the mattress, but it will feel comfortable. It just feels substantial.
My wife and I usually sleep hot, and feel this mattress dissipates heat very well.
We were seeking a more supportive, firmer mattress, so this fit our bill perfectly. Previous to this purchase I equated Firm to equal Hard; however, I now understand that Firm can be comfortable.
Just be sure that you are actually looking for a FIRM mattress, and not just one that is MORE firm than a soft mattress you have now. We are side sleepers, and this is about as firm as I'd want it to be.
Overall, very pleased and would recommend to others to try. I do feel like I received a not only a good, comfortable product, but a very good value. Saving thousands of dollars will definitely help you sleep better.
We just took delivery of our L and L bed two days ago. We were trepidatious--the specs were great, but ordering a bed we had never tried out seemed risky. There also seemed on Amazon, and elsewhere, to be a wide range of reviews about this bed. One claimed the bed arrived with a "made in China" tag and smelled of cigarette smoke. It ultimately became impossible to tell which reviews were genuine and which were not. This is one reason why I wanted to write our own real review. I spent at least an hour texting with customer service before we purchased, and then again, in a detailed query about L and L's great warranty. I was really impressed by customer service all the way around. Delivery was early--though other reviewers have inexplicably reported long delays. As soon as the bed was set up, I tested it out and was delighted. My husband came home and had the same response. The bed is a wonderful firm/soft--supportive in just the right way. We are only 2 nights in, but we couldn't be happier about L and L's transparency (we found that shopping at our local mattress store was like shopping for a used car--prices were changed constantly--and I felt like we were being charged a huge markup for the beds we were vaguely interested in), the quality of the product, and the warranty. Everyone is different in regard to mattress preference, but I urge interested buyers to steer clear of reviews, trust your communication with customer service, and try out one of these great beds!
From the quality materials, attentive customer service and the white glove delivery service, this is a superb bedding set. Incredibly comfortable. Just plain wow!
I bought the mattress close to a year ago. And it has been the best investment ever. I sleep wonderfully almost every night (when my dog doesn't take over most of the sleep space). I range from a stomach to side sleeper, and am always comfortable no matter the position. I had been looking for an affordable and eco-friendly bed for some time and was so excited to find Loom & Leaf. I've recommended this bed to friends, who also bought and loved. Could be more pleased.
After years and hours of trying mattresses in stores and even an inhome trial and two awful mattresses, I came across this company and mattress online. First the customer service was prompt and helpful as I had a few questions after reading about the mattress. Then when I decided to buy it, SO easy and fast. I ordered it on my phone in a matter of minutes. And the price was very inexpensive. The delivery service gave me a delivery date and they showed up on the day a little earlier than scheduled. This mattress looks beautiful and so expensive! I couldn't believe it. It was delivered with no damage and no dirt. And oh my god when I first lay down on it I melted! The first comfortable mattress in years! As I suffer from lower back pain and have a difficult time finding a mattress to support my lower back while being comfortable for the rest of my joints. And this mattress did it all! And I'm happy to say six months later I'm still getting a great night sleep with no back pain.
Man what a great mattress I'm very happy with this product. It light but heavy and firm but soft the longer you lay on it the better it fill to me. I'm looking for some bed clothes for it now. The co told me that they are coming out with their own line of cloth for their beds I cant wait to get some thanks.
After doing a great deal of research and deciding on what I believed to be the best choice in the Loom and Leaf, we never received our mattress thanks to the delivery partner L&L chose to entrust our mattress to. To make a long story shorter, the delivery "company" held our mattress hostage for more than a week before (and only after I called L&L to inquire as to the whereabouts of the mattress) they called a day after L&L said that they would to arrange delivery. They promptly told me the day and time that they would deliver, never asking to arrange anything, just dictating the delivery. I told them that I was not available on that day, but had several others available, and was told that they would call back the following week to arrange delivery. Well, I did rearrange my schedule to meet theirs, and received a mattress that was damaged and soiled (surely not because it was kept buried within their over stuffed warehouse for over a week). We refused the mattress, called L&L and I must say that the L&L representatives were very nice, apologetic, and asked for a second chance - even refunding the shipping fee and a portion of the mattress cost. L&L made us a new mattress and once again sent it to the same delivery "company". Well, again, no word about it for quite some time until I called L&L to inquire. I was informed that the delivery "company" would call the next day to arrange a day and time, and even that they would be flexible as they need to get it to us in a timely manner. When they called it was only to head down the same road at the first time. Got a call at 11:30 in the morning and told that they will deliver the next day in the afternoon - so we were expected to rearrange our busy schedules to accommodate the delivery folks. I offered an alternative day for later in the week, and was told that that wasn't possible for them, and they they'd call next week to see about delivery later. I happened to ask how long they have had this second mattress in their possession and was told that they have had it over a week by this time (again, stuffed into their warehouse getting damaged). I told them to keep it - called L&L where I was again treated with respect and understanding. They tried to call the shipping manager to get it delivered, but to no avail. L&L promptly refunded my money and now I'm mattress shopping again. Not only did L&L lose my business, but others as well as many of our coworkers were anxious to see how we liked the mattress. Since the shipping partners are the face of L&L, I don't have a good impression of them now. I appreciate the customer service that L&L provided, however better vetting of their delivery partners is warranted. If I find that L&L finds a competent, customer centric delivery partner before we purchase another mattress, I might be persuaded to give them a try again, but we'll see. For now, anyone in the El Paso area looking should be wary.
We are in LOVE with this mattress.
King relaxed firm: the comfort level is so good it's an entire experience. Yes it is as/more comfortable than those expensive memory foam mattresses we tested out at the store...this is a far better value!
My concerns were motion transfer and support. I am kind of the Princess and the pea if you remember that story.
Because I am a really light sleeper (an understatement) our main concern was buying a mattress that allows both of us to have undisturbed sleep. If you and your partner go to sleep at different times, obviously you don't want to be woken up when they come to bed- but I was always being disturbed on our previous inner spring mattress. It felt like an orca whale was getting into bed with me and the amount of motion would wake me up or make me dizzy like motion sickness. But oh no, this Loom and Leaf mattress is perfect, it's like having your own bed, I never feel my partner moving, it's bliss.
Also a concern was firmness, would it be too soft and I'd just sink in? Not at all, it's perfect.
Positions? We both sleep on back, side and stomach. It's so comfortable in any position.
Customer service: HUGE thank you to the really nice person who called me and made all the arrangements to have my mattress dropped off. He was polite, well spoken, professional and personable. He even went out of his way to deliver my mattress a day earlier than planned because I wanted it in the day we moved in to our new home. The delivery guys were efficient, fast, polite and perhaps the nicest out of all the deliveries I have had to accept since buying a new home (think appliances, furniture..etc!) So Loom and Leaf and Saatva are obviously working with great people.
Thank you, it's been a pleasure and we love this mattress.
I ordered my Loom and Leaf Mattress and received it before it was originally scheduled for delivery. The customer service team was prompt and great. When they delivered the mattress, I ordered the low profile foundation since my bed sits high, however, I still needed the high foundation. I called into customer care the day the mattress was delivered and paid the $99 shipping for them to exchange it. I will say the Customer Service Team is excellent, however, I am not too pleased with the run around between the Customer Service Team and the Delivery Team of the new high profile foundation. Every-time I call into Customer Service they put me on hold to call the delivery team, I was expected a phone call last night or first thing this morning, still have yet to receive a phone call. I will say as far as the mattress itself on the low profile foundation that I have had an awesome night sleep, the mattress is comfortable and cool and it is a great investment for the price, you really can't get a better mattress.
I did a lot of research of online mattress choices before deciding on the Loom & Leaf. My research showed that a higher percentage of buyers were satisfied with their mattress when buying a Loom & Leaf then when purchasing other online mattresses. I loved the fact that it included home delivery.
I have always been a traditional mattress user, and honestly never cared about the quality of mattress, until I recently began experiencing neck and back pain, and finally attributed it to what I was sleeping on.
I was a little worried that I wouldn't adjust to a memory foam mattress. My first 2 nights sleeping on my Loom & Leaf were heaven, I completely conked out. After this, there was definitely an adjustment period, but knowing that it can often take 30 days to break in a mattress, I settled in to give it time.
I'm glad I did. Going to bed is now one of my supreme joys in life. I wake up every morning so thankful for my bed. I am a very warm-blooded person, and we keep our home at 68 degrees year-round. The Loom & Leaf has never felt warm to me.
I enjoyed good service throughout my experience, but there was one point where I felt my online assistance was copying and pasting answers for me which didn't entirely fit what I was asking. Not a big deal in the overall scheme of things. ;-)
In 1990 I had back surgery and was told I need a firm mattress to help my back heal. On a trip to Europe I learned about European Mattresses that don't have springs. On a business trip I stayed at a very nice US hotel that had their brand mattress which was stiff and super comfortable. It too had no springs which makes sense since they eventually wear out and become uncomfortable. I purchased one of the hotel mattresses from the manufacture. Used this mattress for many years which helped my back. When it was time to buy a new mattress this year I was very worried about finding a mattress as good or better then the one I needed to replace. The company I had bought my mattress from had switched foam several times over the years and there was no way to try it locally and was told the state the mattress was made in had a no return policy on mattresses.
I started my search on line for mattresses with no springs and found Loom and Leaf. With their policy of around three months of trial and the ability to return it I found that there was nothing to lose with a trial period. The price was well below what some of the top competitors were charging. L and L also had white glove delivery service and removal of the old mattress system.
I got the less firm mattress since my wife and I are side sleepers. I knew the first night that this was what I was looking for. Firm like my old mattress but just enough cushion for complete comfort. The material quality look of the complete set way surpassed my old mattress and exceeded my expectations.
Truly in "Heavenly relief atop my Loom and Leaf."
We have been married 47 years and have had many mattresses...this is the best!! First of all, the take away/delivery/set-up was wonderful. For months I have had to sleep with a pillow behind my back and between my legs due to knee and back issues. Not any more, this mattress has me feeling no pain!!!! Thank you, Loom and Leaf for a great product and super customer service.
The customer service with this company is very poor. I ordered a Queen relaxed firm mattress and it is a little too soft. I inquired into exchanging for a more firm mattress. I am told that I have to pay an additional $99 delivery fee I order to do this.
Buyer beware!! This is a deceptive practice that you have to pay for another delivery on top of the original delivery. I guess this company would rather you send the old one back and buy from another manufacturer.
I'm very disappointed!!
I bought this mattress as a responsible necessity. I did not anticipate how awesome it would make me feel every time I get into it. For realz; this mattress blows every other mattress I have ever owned out of the water. So glad that I stopped my endless research cycle and made a commitment!
I have yet to receive my mattress and have waited the 4 hour delivery window (11 AM to 2 PM). I was told that someone would contact me 30 minutes prior to arrival. No one called. I took the initiate to call at called at 1:35 PM, and was told that they would check on the status of my delivery. Ken, the representative, called me back right away to inform me that they would arrive by 2 PM. At 2:15 PM I had not received any notification, so I called back and spoke to Sandy. She again informed me that she would check on the status of my delivery. She called me back and said that "the hub" was aware that they were running late and would be here by 2:30 PM. I asked Sandy who I should call if they do not arrive by 2:30 PM and she advised me not to call back and to give them some "wiggle room". This is unacceptable. I took time off work to be here, and it is 2:30 PM and I am now late for work, and still waiting...
Wow, couldn't believe the great experience I had with Loom and Leaf. From on line ordering to delivery and set up it's been the best shopping experience I have had. Top it off with a great product and you have a very satisfied customer. Can't say enough good things about Loom and Leaf by Saatva.
I just ordered today but I feel compelled to tell you how awesome your website is! Very user friendly with the perfect amount of info. So excited to receive my new mattress!
While the mattress did not work out for us due to me being a big guy needing adequate support, and my wife's preference for a plush feeling mattress, I do want to say that Loom & Leaf's customer service is top notch. Our refund request was honored immediately, and they have been a pleasure to deal with.
Initially I wanted a tempurpedic but after much research we decided to try loom and leaf--the price point and organic materials were the two main reasons. Wow, after two weeks I am sleeping the best I have slept in years. My husband gets up a lot at night, and this used to wake me every time it seemed. Now, I do not wake and cannot even feel when he gets up out of bed! I love waking feeling refreshed, and I absolutely love this mattress.
WE LOVE THIS MATTRESS.....Best service and best bed we have slept on..The firm is perfect and is almost exactly like the Temper-Pedic they compare it to..The cloud was way to soft for us so we went with the FRIM from Loom and Leaf...Great customer service and good communication for delivery and when I will get my bed. This is a great company!!!
We are so happy to have discovered this mattress! I had been suffering from lower back pain for the last several months, and simply couldn't get comfortable during the night. I would toss and turn every 30 minutes or so, leaving both me and my poor husband exhausted by morning. I wanted a TempurPedic but the price tag was not an option for me. When I learned about the Loom and Leaf mattress, I had to give it a shot! And I'm so glad I did! You can truly feel your back being supported, and the mattress just cradles you right in the position you want to lay in. Perfect balance of soft foam and firm support. Sleeps cool, as far as I can tell. And I loved that there was NO odor when it arrived, unlike another brand we had tried previously.
Our Loom & Leaf mattress is the first memory foam mattress that my wife and I have ever owned after 36 years of marriage and we are quite pleased with the purchase. I was originally ambivalent about the need for a new mattress; but, my wife has hip and back issues that were driving our search for a new mattress. She said that her sleep experience was much improved at our adult daughters' homes where they have memory foam mattresses. So, after much research, we decided to try a Loom & Leaf "relaxed firm" mattress. After about 90 days, we concluded that the "relaxed firm" comfort level hadn't met our expectations and contacted Loom & Leaf to arrange for a pick-up/refund. The Loom & Leaf rep asked me questions re in what ways the mattress hadn't been satisfactory explaining that she wasn't trying to impede the refund process, but was trying to gain consumer information that might be evaluated for potential product improvement. She said that based upon our reasons for dissatisfaction, she felt that we would find the "firm" comfort level more to our liking. She offered to swap the "relaxed firm" mattress we had originally purchased for a new "firm" one at no charge other than the standard $100 delivery charge. The rep also explained that we would have a new 120 day free trial period with the "firm" mattress. My wife and I agreed to this proposal and we are glad that we did. We've found the comfort level and overall mattress quality to be outstanding as was the delivery/set-up for both mattresses. Additionally, the Loom & Leaf customer service personnel - whether over the phone or via on-line chat - have been very pleasant. We give Loom & Leaf a five-star rating!
My boyfriend and I decided to buy a new mattress since our old one was killing us. We considered Temperpedic, Casper, original mattress factory serenity but the L&L beat all of them!
I love the color, how firm is, and the fact they were organic and my boyfriend love the memory foam. We both love the price!! We saved 400 bucks compared to the one we almost buy from Original mattress factory 'Serenity'.
The motion transfer is almost inexistence, the mattress doesn't shake our move while rolling around. The mattress is very breathable and not hot like other memory foam mattresses.
I totally love the service, very attentive and informative.
We being sleeping in our awesome L&L firm mattress for a month now. We wake up very well rest, and happy.
We totally recommend it. It's a very good investment.
We purchased the relaxed firm mattress and tried it out for 120 days. I've purchased a couple of "bed in a box" type mattresses online in the past and found setting those up to be a bit of a pain. It was also very difficult to achieve the smooth rounded look that you'd expect from from a mattress purchased in a store when you assemble the mattress yourself. My experience with L&L was different and I was immediately impressed by their in-home installation. Having the mattresses delivered and set up was a major convenience and made buying a mattress online feel more like an in-store experience. The mattress was well constructed and just had a very premium look and feel. We're combination side/back/stomach sleepers and found the mattress to be more comfortable in some positions than others. Ultimately we decided to return it and continue the search for a mattress that fit both of our needs. However, I felt compelled to leave a review because L&L continued to provide great customer service even during the return process. A quick phone call is all it took. The customer service manager wanted to make sure I had a good experience despite the return and I received a refund within a week. I would recommend that anyone on the fence about ordering a mattress online through L&L give it a try. It's a high quality mattress with great customer service to back it up.
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