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eLuxurySupply offers much more than just mattresses -- they offer a wide range of home products from towels to rugs. It also is owned and run by veterans so if you're feeling patriotic, look no further. But how do their beds feel?
With showrooms in Colorado, Innomax is a sleep company famous for its over-the-phone business model. They specialize in air, water, foam, and innerspring mattresses. They offer a wide range of matttresses and other sleep products that are priced competitively. Most folks have great things to say about Innomax and sleep comfortably in their new mattresses. Some had issues with durability and the warranty.
Based on our aggregated reviews and our scoring method, we recommend Eluxury Supply in this match up!
See Our Full Review of Eluxury Supply
Eluxury Supply: 8.6/10
Eluxury Supply: 8.6/10
Eluxury Supply: 8.3/10
No Back Pain:
Eluxury Supply: 8.7/10
Eluxury Supply: $370-$1165
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By reading customer reviews, you can pinpoint the right mattresses for you. These mattresses are rated very well by customers, but there were a few folks that complained. Found below are customer ratings and specifics on the mattresses -- study on!
Some people think mattresses that are supportive are also always firm, but when we talk about support, we're talking about supporting the the body properly no matter the firmness. These mattresses are well rated for their supportiveness for the average customer, but rarely, there are some that don't find it as supportive as they would like.
These mattresses have good support along the edges, which ideal for those that sit on the side of the bed or roll over towards the edge at night.
Bowling Ball & Density Tests
Some reviewers use the bowling ball test to measure if mattresses are good at providing support to the spine. These mattresses are supportive to most sleepers overall, but there are a select few who may experience discomfort.
Based on the materials that are in the mattress, the average durable mattress will stay comfortable for at least 7 - 12 years. Generally speaking, foam mattresses will have a lower baseline of durability, while coil mattresses will last longer if they are high quality. That said, mattresses with less of a focus on durability can start sagging much faster, especially under the weight of heavier sleepers. These mattresses get mixed reviews from sleepers. Some find them to be fine when it comes to durability, but others have had issues.
Check the Prices For Eluxury Supply: Get Today's Prices
We all want to understand customer input before making a purchase decision -- especially when it is worth hundreds of dollars. However , it can be a task extracting the key takeaways from all of the reviews you read. In our investigation of reviews and sentiment from customers, we discovered that sleepers give these mattresses above average scores. However, there are some mixed reviews. Make sure to look into the mattress specifics to learn if it will work for you.
It's important to have a supportive mattress for a good night's sleep. These mattresses do well supporting sleepers at first, but there are some who have found the long term support lacking. Check out the mattress specifications to make sure that it fits your body type.
Edge support is very important for most sleepers and makes it easier to get out of bed in the morning. Most report that these mattresses have good edge support, but some may experience the edges to dip more over the long term.
Bowling Ball & Density Tests
In tests that measure the density and supportiveness of these mattresses, support is initially even throughout the mattress. However, there are some that reference degrading support over time.
Durability comes down to materials, craftsmanship, and quality control. Mattresses that sacrifice these attributes may have durability issues for some sleepers. These mattresses receive mixed feelings from customers on durability. There are some customers that have complaints about comfort over the short term, while others report a happy night's sleep. Make sure to do some extra research before buying.
Purchased mattress bc it was referred by a friend. In the past I wake up 5-10 times per night and last night I woke up once. So far so good but I will update again in a few months. Lastly, the two pillows that came with it are phenomenal. Best pillow I've used.View More Reviews
I'm a young medical student and normally sleep on anything. Bought this mattress based on the online reviews but my back was still hurting even after 2 1/2 months with this mattress. Now I'm sleeping on PuraSleep 10 Inch CoolFlow Memory Foam Mattress and feel much better.
The service was very good when I returned the mattress and without hassle.
I cannot express enough how much I love this mattress. I went from one of the old school cheap mattresses and since getting this one my husband and I sleep and feel better. The smell does go away and really isn't that bad in the first place. Definitely a silly deal breaker.
My husband is loving this mattress. Coming from a pillowtop, it is still a bit firm for me, but I am getting used to it. I definitely don't have the aches I did waking up before, but it is taking me some time to get used to the firmness of it when I fall asleep. Great pricing and customer service for the product and company it shipped from, though.
Mattress is fantastic, but when you read the warranty info, the 10 year warranty is useless. If you have a problem you have to ship it back at your expense. When it's shipped it's vacuumed to about 1/3rd it's size, and trust me you will never get it back to that size again. I've used it just 3 nights and got a fantastic nights sleep but they say over time some of the cells may not bounce back like a new mattress and that, is not covered under the warranty, hence the 4 stars. This is a replacement for a Sleep Number Bed I had that for 5 years before it went downhill so fast it was not usable. Well this mattress was only 1/5 the cost of the Sleep Number, I hope it will last at least 5 years.
We really, really wanted a king sized bed, but getting that big of a mattress up the steps of our old home would have been very difficult. We decided to try this mattress after all the good reviews. And we are THRILLED! It arrived in a box, very easy to take up the steps. We opened the box, took off the wrapping very carefully and it fit perfectly on our bed. The first night we were hesitant - it was a little spongy and not what we are used to then we got comfy...and it's been heaven ever since! It is the most comfortable mattress we have ever have. I would highly recommend this mattress to anyone and we will buy another when it's time down the road. Best nights of sleep in many years! Highly recommend :)
I purchased this mattress (california king) for my daughter who has back pain from an accident. She tells me it's changed her life! For the first time in two years, she's slept through the night and wakes without pain or stiffness. She told me,"It's so comfortable and supports my entire body Mom." The company is fantastic to work with. They truly embody the term customer service. I recommend this mattress unconditionally.
I can tell this is a high quality item, but is far too firm for me. This has been hurting my back something awful, and I've resorted to mostly sleeping on the couch until I can sell this and buy something else.
I was very hesitant to buy this bed initially. Everywhere I looked it said memory foam mattresses were the most comfortable. Our old mattress was due to be replaced and my back was really starting to hurt. At delivery it came in a box that seemed too small to house a king size mattress. I opened it up and placed it on our existing box springs and cut the wrapping. It quickly took shape. There wasn't much of a smell as I've seen reported about other memory foam mattresses. Within an hour of unwrapping it we were sleeping on it.
It's been 3 months and I don't have a single complaint about this mattress. The company that makes it has reached out to us on several occasions to check on our satisfaction with it.
You can't go wrong with this one.
Love this matress. I sleep so much better. Keep in mind the package does come smaller tHn the actual size and expands. Love the cover that is washable. Love the way it supports me and is able to feel soft also.
Ok - so this was the special of the day the day I bought it and I was skeptical because who buys a new bed online? I ordered the recommend frame to go with it. Our previous bed was a queen size, but the dogs take up so much room, we decided we needed a bigger bed. We are used to the traditional box springs and mattress beds, so this was a new venture for us. Our old bed was about 9 years old.
First night - lots of adjusting to the new bed for us, but dogs were thrilled to have more room to spread out.... Firmer than the last bed and we squirmed a lot trying to figure out whether we loved it or not, but didn't wake up stiff or sore. Second night - slept like two babies, woke up feeling rested. The rest is history folks. We LOVE LOVE LOVE the new bed.
I agree with the other reviewers, it is a firmer bed. However, firmer in the sense that it is a foam mattress and does hug and support you while you sleep. I'm a migraine sufferer and I always thought it was the pillow I used - so I went through a bunch of different types of pillow - turns out - I don't get migraines with the bed, so I feel it is because the old bed was too soft.
The company sent us a thank you note in the mail and it was a personal hand written note - which speaks to the customer satisfaction they work so hard to ensure. I was impressed.
Bottom line - we love the bed. If I ever need one for my spare rooms - this is the one I am getting. It's phenomenal. I recommend this company and it's products highly!!!!!!
This is a well made mattress from a company with great customer support. That being said, the mattress is much firmer than I had expected. We are almost 5 months in now and my wife can no longer sleep on it. We hoped it might break in or that we would get used to it. Hopefully this review will help others know that you should give it a few weeks but if you think it is too firm, you should return it while inside the return window.
Bought in June, sat in the box in my hall 'til Thanksgiving when my son could help me set it up... now fabulous! The shipping and packaging is really quite ingenious. Yes, it inflates like a raft when you open it, so be warned. The paperwork provided indicate a company that is all American, and one I am proud to purchase from. The quality of the actual mattress is wonderful. I am 57 and SO is 65. With the age comes aches and pains and this mattress helps us sleep so much better. I have always wanted a foam type one and this might be the best thing ever bought by me on Amazon! With my Prime, I do order frequently... I LOVE THIS! Buy and you won't regret it. LB
I wasn't sure how buying a mattress on amazon would go but I couldn't have asked for a better experience! This bed is super comfy and with all of the company guarantees, I felt like I could take a chance on it. I even received a *HAND WRITTEN* thank you card from the company after my purchase. I have recommended them to friends and family and absolutely love this bed (Note: I formerly had a comforpedic bed so I was already used to sleeping on one.)
5-star as foam. 4-star as gel. It's a very nice soft foam bed, but I didn't notice that the gel improved it any from the regular foam-topped-with-memory-foam that I've bought elsewhere. It's not as soft as the Sealy gel memory foam I tested in a local store that cost somewhere around $1200-$1400). I had hoped it would be that soft. Not everyone is like me, however, to like beds that soft (I know such a person), and most people will be highly happy with this bed. If you read the reviews of other foam beds and you'll see how happy people are. If we're rating it as a plain foam bed, this is a 5 star bed I know you'll love. I just didn't notice that the gel adding anything for softness. It certainly could be adding a comfort factor for cooling. We only tested it 2 nights before switching back to our old bed combo that has a layer of memory foam on top of a combo foam/memory foam mattress. This one will be used for our guests and I know they'll love it.
Pretty comfortable. We never really noticed much of a smell from it.
1. Price is reasonable compared to other memory foam mattresses.
2. Shipping from Amazon was painless.
3. Overall pretty comfortable.
4. Isn't super hot when you sleep. We had a memory foam topper on our old mattress and it was super hot to sleep on, this one isn't.
1. Not quite "king size" the mattress is about 5 inches shorter than our previous king mattress so it fits our box springs and frame a bit odd.
2. A little more firm that I though it would be. Not horrible but just a bit too firm.
3. No support on the edges so if you are sleeping near the edge you sometimes feel like you are going to roll off the bed.
Great mattress, great price! My wife and I were in need of a new mattress, and the gel memory foam sondsed very impressive, and fit with in our budget. I like the fact that it is made in America, and from what I can tell e-Luxury supply is and exceptional company. The mattress is very well constructed with high quality materials, ans great craftsmenship. It is very comfortable, and cradles my weight evenly and firmly. It holds my husbands 300 lbs, with out sagging. We do not miss the springs in our old mattress! The 120 day trial period make this purchase a no brainer. We will never go back the a convential mattress again!
So far we're exceptionally happy with this. It's MUCH firmer than reviews give it credit for... I'd say an 8 or 9 on a 1-10 scale. My wife (who's quite skinny) says it's hard as a brick, and I (who's pretty tall and rather overweight) feel like it's pretty darn firm.
I went from a ~16 year old springy sleeping rectangle to this thing, so I waited a bit to make sure my positive review was for real and not just a manifesto of hate against my old mattress.
That said, absolutely, completely, 100% worth every cent you'll spend on it. It's easier to move in, considerably more comfortable than a coil spring mattress, and the 90 day return policy is amazing.
I've slept on Tempurpedic mattresses before, so I do have some experience with foam mattresses. This is a different experience than a purely memory foam mattress. There is still a little spring action to it which makes it easier to move on without sacrificing comfort and support.
Give it a try.
When it arrived, I was first amazed at what a small package that such a large King mattress can fit into it. I did read the reviews to make sure that it was placed in the area where you wanted it in your bedroom. Took it out of the box place it on top of the box spring and started cutting the plastic off and POOF! The thing expanded and enlarged to its original size. Vacuum packing is amazing these days. I could not believe the comfort I was feeling when I first laid up on it. I totally love this mattress. What a great quality gel foam memory mattress at a great value inexpensive price. No questions asked guarantee with it. I love it when it feels like I got a great deal. Thank you E Luxury Supply
I purchased a King Size and have slept on it for about 1 week now.
Currently, I've found it to be just a hair softer than I like. (A board with plush carpet on it is approx the level of firmness I'm for, so, take that with a grain of salt.)
Compared to other "mattress in a box" solutions, this is about as firm as a Casper.
The king size ships in a box ~4'x2'x2' and weighing somewhere around 90 lbs.
After a period of less than 36 hours the mattress had fully sprung back to full height and did not have an overly long or powerful off-gassing period.
I've slept well on this bed, and find that it does regulate heat and supports my body evenly (much better than my previous traditional mattress + temperfoam topper on all these counts).
As it is a foam mattress, it will compress more under a less distributed load; sitting on the edge of the bed as an example.
One Week Pros:
- About on par with Casper
- Light and quick off-gassing
- Quick expansion
- Good support
- Good temperature regulation
One Week Cons:
- Not as firm as *I* like
- Foam mattress means compression while sitting
- Heavy and unbalanced while packaged.
UPDATE: 2 Months
The mattress has held up well, and I have not seen any long term compression. I had a concern that it was a bit softer on my side after such a short period, but it turned out to be unfounded. Really, there's been no change in firmness level.
It continues to be a good mattress and doesn't seem to be breaking down in any noticeable way yet.
I'll provide updates in a few more months and then again in a year.
The night I wrote the following review the seller contacted me and made things right by offering a refund on the mattress. They will be donating the mattress to a homeless shelter as well so I am really pumped to see this kind of customer service. I am adjusting my rating to 4 stars based on the fact that with this company backing up the mattress you should be confident in giving it a try to see if it is the right mattress for you. Still have to take a star off just so folks know the product itself isn't for everyone.
I am going to start this review with letting everyone know I really really wanted to like this bed. The build quality is nice, the cover is very nice, and the packaging/delivery were fine as well. I will let you know my wife has had no problems with this bed. I have a fairly large 6'1" 250lb frame that maybe is just too much for this particular mattress. I have gone through a lot of effort trying to make it work for me, last night I ordered a replacement bed and I hope my search for a new bed will finally be over. I travel during the week and stay at a lot of Courtyard Marriots...they use a foam bed and from this description I thought this bed was going to be very similar to those...if it was I would be in heaven!
I ordered this bed in January built a cedar platform bed like the one pictured here I was excited by the positive reviews and couldn't wait to try out this bed. The first night I woke up after 5 hours of sleep to a sore lower back(the reason I was getting a new bed to begin with). I figured that it was just a new mattress and I had to give myself a while to adjust to it. After 2 weeks I still was waking up after between 4 and 5 hours of sleep. I went out and purchased a topper for this bed, it is a 3 inch memory foam topper, hoping that it would provide some relief but it did not. I already had a 3 inch latex topper from my last bed and tried that on this mattress as well...still the same issue with extreme lower back pain when sleeping on this bed. I tried both toppers together with this mattress...you guessed it still no relief. I began to think maybe the platform bed I built didn't have sufficient support so I convinced my wife to move to the living room for a week...with the mattress directly on our hardwood floors...still no relief.
It has now been more then 6 months of trial and error trying to get a good night sleep on this mattress...most nights I end up on our couch(with no back pain). I ordered a new mattress last night with a 100 night guarantee hopefully it works, but at least I won't be out the cost of yet another mattress.
One comment on the company, I tried to follow up with them in response to a phone call they gave me to see how I liked the mattress. I was never able to specifically speak with the person that called me so I did not have a chance to speak directly with them about my troubles with the mattress. The phone was answered but the person I was trying to reach was always in meetings or otherwise unavailable.
I will start by saying that I bought this mattress as the Deal of The Day a month or so ago. My wife and I have been through many mattresses, both cheap and expensive. This is our first King as we have always had a queen size bed. I have bad back, neck, and knee problems (degenerative arthritis all over). This bed arrived fast (of course I used Prime) and in a large 100lb box. We waited about 30 days to open this as we were moving to a new house and were waiting until we got moved in. When we first opened the mattress it had less of an odor than I originally thought it would. We could have slept on it that night and not be bothered by it but we did let it air for one night until our bed frame arrived. The first night of sleep on this mattress was the best night of sleep I have ever had. We tried out several name brand memory foam mattresses at local stores and I have to say that this one is the best that I have laid on. The mattress is pretty firm but allows you to sink in to it. We have now slept on this mattress for about a month and it is still the most comfortable mattress we have ever had!
The company ExceptionalSheets (or eLuxurySupply) is a veteran-owned business (important to me because I am a 100% disabled vet) and their customer service is out of this world! I had a few questions after my purchase and they were all answered very promptly and all follow-up calls were made as promised. As if that were not enough, they actually sent flowers to my house because we purchased this mattress.
BUY THIS MATTRESS. I WOULD EASILY HAVE PAID $1K FOR IT AND BEEN HAPPY!
First off, 5 stars for customer service. I ended up returning mine just over a month and customer service was outstanding. They had a local Salvation Army schedule a pick up, at my convenience, and I just had to take a photo of the pick up receipt and email it to them. Right away I received a confirmation from them as well as Amazon that my credit was being processed.
As for the bed, It arrived quickly and in a large/medium size box. It is foam, so when vacuumed sealed, it shrinks considerably. I opened this in my bedroom and put the plastic wrapped mattress on the bed before opening. I used an utility knife to very carefully cut the plastic. As you get towards the end of cutting, the mattress is waiting to break out. When it did, it only took a matter of seconds to expand to full form. Others have mentioned an unpleasant odor. There is a slight chemical odor, but nothing more than something comparable to an odor when you buy a new car. In a couple of days it wasn't noticeable anymore. I ordered a King size and the dimensions were spot on.
I have long suffered back and neck pain, due to my physically demanding job. I purchased this mattress based on others saying it practically cured their back and neck ailments. Not the case for me at all. I sleep mostly on the side. The bed is pretty comfortable, but no more than what I currently had. I did notice that in some movements there were significant decreases of support. Now this next part may seem weird, but it's important. During our moments of intimacy, there was very little support. I'm about 165 and the Mrs is about 140, and when together, the mattress is very uncomfortable. If either one of us weighed 200 lbs or more, I can't imagine this mattress offering nearly enough support. After a month of sleeping on this mattress, we decided to go back to our previous one. I felt an immediate increase in back and neck support when going back, and resulting in more complete full nights sleep.
If you are curious about this mattress, go ahead and try it. Just keep your old one. As long as the company is still offering their 90 day guarantee, you have nothing to lose.
Best purchase I ever made. I'm a big guy and found myself buying mattress' far too often. I never thought a foam mattress would be so comfortable and supporting. In about two weeks my back ache is gone and I am sleeping all night.
Update 9/06/2015. After 5 months both my wife and myself find that the mattress is sagging and the side support is gone. We now wake with aches and pains that last all day. In the beginning the mattress was great with plenty of support and we slept all night. Now we toss and turn and haven't had a full night sleep for quite some time.
Update 9/8/2015. Spoke to the manufacturer. They stated that they haven't heard of my type of problem before. They are going to make it right and exchange for a new mattress. This should solve the problem. They were very receptive to my complaint and didn't hesitate finding a resolution. Thanks.
As of now, I would give this bed five stars. The bed was well packaged and seems well made.
It was soft when I originally opened the package; however, as it expanded its become very firm. It took about 2-4 days for my body to become adjusted to the bed, but I love it. As mentioned this is a firm bed. I almost spent six times the amount of money for a different brand! I'm glad I didn't. Take the gamble and worst case is the company will take it back from you...
Very, very firm mattress. I have only had it for a couple weeks now, but I am hoping it softens up soon. I wake up with back pain every morning. It feels like 3 inches of memory foam on top of solid wood, even though I know there is no wood in there. My wife doesn't want to go through the hassle of a return and then moving another king sized bed upstairs, which is quite understandable so I guess I will just deal with it. The company seems to be pretty nice though, as they always responded to my inquiries within 24 hours. I assume they would honor their refund policy if you choose to go through the hassle of the move. If you do like a very firm mattress though, then you would probably like this one.
Mattress is always a major investment, and you want it to fit perfectly for your body. Unfortunately, this particular mattress did not happen to be the perfect fit for me, but I have to say that I was in general pretty fond of the process, and encourage buyers to give it a shot.
First off, unlike most foam products, this mattress is on the firmer side. If you know for sure that you won't like a firm bed, this might not be for you. For comparison, my sleep number is 65-70, and I actually liked this mattress a lot. It arrived in a box, which is pretty heavy. Unpacking is relatively easy, and it took couple days for the typical memory foam smell to go away. It might help to not having sheet wrapping it, and lay on it here and there occasionally.
I started to sleep on it like three days after it arrived, and I have to say that I really loved it. Yes, it's a firm bed, but the top layer is gel memory foam, which contours your body. I had a feeling that it didn't sink a lot around my butt, but in general I think it felt very good. Sleeping on your side, however, doesn't feel as natural, but in general I was very fond of it.
The problem started around two weeks of real-night usage, that is for some nights (1/3-1/2 of them, not every night), a lower back pain woke me up after 6-7 hours of laying on it. It'd go away shortly after I left the bed and walk around my place, yet it did bother my sleep. Sometimes the back pain occurred on consecutive nights, and sometimes no problem for consecutive nights. I tried to switch my pillows to see whether that makes a difference, and there was no clear trend either way. Roughly four weeks into the process, I contacted the eluxurysupplies to inquire about the situation.
During a web chat, I was told that if it is a firmness problem, they usually suggest the addition of a mattress topper. But since my problem is not with the firmness, they are not sure how to improve the situation. They asked me whether I'd like to file for a refund, yet I thought I'd give it couple more days to see what happens.
The next several days I continued to have back pain occasionally, and for some good mornings, after roughly 7 hrs of sleep, even there was no clear pain, I could feel like it's about to get me if I don't get up. It's kind of frustrating, so I decided to contact them again to ask about the refund process.
It turned out to be a fairly easy process. They asked me whether I know any local charity that takes mattress. I don't know whole lot about the issue, and they found a charity that will pick up the mattress for me. Once the mattress was picked up, and the charity receipt note was sent back to them, a refund was issued shortly after. While I would have preferred to finding the ideal mattress at the first place, I have to say this process was as easy as possible for you to figure out whether this is the best mattress for you, even when the result turns out negative.
Don't try it just for the fun of it. If you don't like a relatively firm bed, this is probably not for you. If you don't like the feel of memory foam, you won't like this either. Even if you pass both, this can still not work for you (like myself), but at least I know how my body reacts to it. And trust me. Without those real-life whole-night sleeping on it, there is no way I could have figured out this back pain problem if I just tried it for couple minutes in a store.
First to clarify, I would give this mattress 4 1/2 stars. It is close to being perfect, but I have owned it less than a week, so I can't comment on the life of the mattress just yet.
Similar to other customers, I bought this mattress when it was the Amazon Deal of the Day for $495. I checked other websites (Wal-Mart, newegg, etc.) first and saw that the lowest retail price was $650, so I was willing to take the gamble and give it a shot for $500. Man am I happy that I did!
The mattress provides just the right amount of firmness and I have slept well every night since I set it up. I am an active 30 year old male and would typically wake up with a sore back 1-2 days a week. I was putting off buying a new bed until I moved to a bigger apartment/house, but am glad I did not pass up this offer. Considering similar mattresses can be over a $1,000 (and I really didn't want to waste a day or two mattress shopping), I spent some time reading reviews on Amazon and other sites before I made the decision to purchase. I agree the box was heavy, but you really can't complain when it is shipped in a box that fits in the back of a midsize car and arrives in 2 days (assuming you have Prime). Setup was a breeze - it fit my queen size bed frame perfectly and I did not notice any funky smells or odors. It's also made in the US by Veterans so you really can't ask for more. The cherry on the top was the company offered a free mattress pad topper ($72 value) if you completed a review. I typically don't write many reviews on Amazon, but I am being sincere when I say this mattress is well worth the money I paid and then some.
However, since I've owned it less than a week, it's tough to give it 5 stars when I don't know how long the mattress will last. It looks like every review on Amazon is from 2015, so I'm hoping we are not all the "sheep" for this product. The warranty language is a joke too so I'm really hoping I don't have to send this thing back after less than a year.
Very good bed especially for the price. Only complaint is slight overheating at night. I might get one of those mattress pad things to help with the heat other than that very good again for the price. And the seller Is very responsive and has sent thank you cards in the mail.
Great replacement to my previous mattress, fast delivery and the best part...hardly any of that bad "new mattress smell"!
Anyway, it's very comfortable for both my wife and myself and was a great bargain at the price we got it at. Not much else to say really, we get a much better rest on this mattress and so far it's holding form. We'll see in a year how it goes.
This mattress is great! My husband and I purchased it almost a year ago. Everyone who sits on our bed is amazed. We tested out several memory foam mattresses in-store before buying this one, and it's just as great, if not better, at a fraction of the price. The gel foam really is nice in the summer months. It is HEAVY, so I couldn't move it from the porch into the house without my husband, and it took both of us to get it upstairs. We didn't notice any offensive odors from the mattress. We're very happy.
I love this mattress so much. I've only recently gotten it but I sleep so well on it. Also, I don't wake my partner with a squeeky bed whenever I get out of the bed at night. It got here quickly and was very easy to put up with the base I got. It only took us a couple of hours to have everything together, including the mattress to be sleepable after it came out of the box. We are very pleased with this product.
I am so happy we decided to give this little gem a try. Not only did we purchase a "home made" (made in the USA) product, but this company's customer service was unparalleled! The box came with a hand written "thank you." What company takes the time to do that these days? This one! A few days later we received another hand written message, this time in the form of a thank you card.
Now, onto the mattress: It arrived nicely packaged, rolled up into a box. Very easy to set up and most of all: amazing! Best sleep I've had in many years (and my husband agrees.) I no longer want to get out of bed in the mornings, I kind of want to live in my bed! If you're not sure about it, I say give this mattress a try, you won't regret it.
Thank you, eLuxury, and thank you Eric for the card! :)
PS. Thank you for supporting our Veterans.
Took a chance based on the reviews and the price. Glad I did. I can't say I sleep better. But it is a fine, supportive mattress with no drawbacks that I've noticed after I guess a couple of months now. I do feel like every part of my body gets equal support. That is very comfortable.
I've been sleeping on this mattress for a couple weeks now, and after reading the reviews on here, it's far exceeded my expectations. I would definitely classify this mattress as "firm", and I haven't experienced any sagging or lack of support whatsoever. I am 6'3" and weigh around 190 lbs, so perhaps weight is a factor, but I find this mattress provides me all the support and comfort I need for a good night's sleep.
We got this on sale, probably about 10% off normal so we took a chance. So far we have been really pleased with it. We had a similar memory foam matress that we took back after 60 months because neither my wife or I slept well on it. This one seems fine. So we're happy and we've been sleeping on it for 3+ months now.
I held off on this review so we could try out this mattress. We live in a small town and selection of products is small. Still, we were initially reluctant to buy an mattress online. Then, we stopped to think. If we tried one in a store, how long would we lie on it to try it out? A few minutes? The Amazon deal of the day was an offer we couldn't refuse. How could be go wrong with a 90 day trial? That's a lot better than the stores offer. The mattress was exactly as described. It was well-packed and the video explained how to unpack and set it up. Very easy to do. We have Prime shipping also. Of course their's Cathy's indepth review plus all the other 5 star reviews.
We both have degenerative disk disease in our necks and backs. Our previous mattress had air compartments but the topper was not memory foan so we had to buy a new memory foam topper each year. They had a memory, too--they remembered the indentations for our bodies after 6 months. Our new mattress is firmer but not too firm. No pockets so far either. I guess the gel foam does help by not getting too warm to be uncomfortable. We were given a quilted topper which might also help to sleep cooler. My wife likes it, but I was okay with just a mattress pad and sheet. I don't have as much back pain now, but my wife said she hasn't noticed much difference. For our necks, the pillows we use make a big difference. I bought one of those shredded foam pillows for $69, but it seems to be a big help for me. My wife has a short neck and hasn't tried it. Just mentioning it here, but will write a review of it in a few weeks.
In summary, this mattress is very comfortable for us. It's not too hard and not too soft. The regular price is very reasonable for the product and terms that you get. I would not hesitate to buy another one or recommend it to others. I get a better night's sleep because I don't turn over as much and wake up more rested. To me that's the most important feature of a mattress. I hope this review helps others.
Each night on this mattress brings increased appreciation. I probably will not be satisfied with anything less and since travelling and staying in motels is part of my life style I'm going to be hard pressed to find sleeping accommodations with comparable mattresses. Not only that the customer service is without parallel.
Best mattress we ever owned. About 1/4 of the cost of a mattress at a big named local furniture store in Hanover. This mattress is like sleeping on a cloud and yet with good back support. I recommend it for anyone. Our other new mattress was sinking in the middle and it was only a couple months old. We paid way too much for that furniture store mattress.
There aren't many companies I compliment because of the lack of service and professionalism. Innomax is, by far, one of the best in the business. If you're looking for great night sleep, have tried conventional beds and nothing works, go there. I've tried memory foam, air, conventional........nothing could close to their memory/waterbed . Nothing comes close! What would you pay for a good nights sleep? I didn't think it was possible but they did it. I put mine in my conventional frame and its as close to perfect as possible. The service was awesome and not pushy. Spend time there, they won't mind . They'll even feed you.View More Reviews
These guys are the best! If you need a new bed at the best price with no pressure sales... This is the place!! We have shopped online for a new waterbed set and come to find out here is the manufacturer for all these online stores here in Denver. Our salesman John Hannon was the easiest to work with. Set up and delivered.. These prices and customer service can't be beat! They also sell all your supply and linen needs. We are going to be returning for more goodies!! Thanks guys!!!
In no max is a place to buy a nice, quality bed. We bought our water bed mattress there 14 years ago and did not hesitate to go back when we were in the market for a replacement. The selection of mattresses is great and we decided on the king sized dual air, adjustable mattress. We also bought the MCINTOSH bedroom set with the king bed, dressers, mirror and two night stands. We are in love with the investment in our good night's sleep. The sales folks have been with the company for over a decade and while some reviews describe them negatively, they are super knowledgeable and if you can get passed the first few minutes of 'sales speak', and communicate what you want, you will find that the staff is interested in your experience and find a great bed! A little like buying a car, but as a consumer, we take responsibility for making sure we say 'yes' or 'no' to the things we do or don't want. The experience was good and we invested in a bedroom set that will last for 20+ years. It's lovely, comfortable, classic, heirloom, and excellent quality. Thank you, Innomax.
I recently travelled to a relatives house and was fearing the dreaded "extra bed." Much to my surprise, they had a memory foam mattress from Innomax. I was amazed at how firm, yet comforting the mattress was. I awoke after every night rested, relaxed and invigorated.
As soon as I returned to Denver and went to their showroom off of I-70 near I-25. This company takes sleep seriously. The selection of memory foam, modified water bed systems and impressive mattress setups was very impressive. It seems as if they incorporated NASA space technology into their mattresses creating an amazing bedding system.
I purchased the organic memory foam mattress and I have been sleeping better for weeks! I would strongly recommend anyone who needs a better nights sleep to go to Innomax and get the system that is going to be perfect for their sleeping style.
Went there with a friend of mine who is looking for a new bed. She had already been to several other bed stores but I'd heard about this from several of the people at 850KOA radio. I thought it would be a good experience.
I was wrong.
It was nice that they had food when we got there. Tasty and good. The location was not the easiest to get to, but Google Maps did a good job. There are quite a few beds to try out and a variety of different options. The furniture was nice too, if a bit pricey, but then, I usually shop at AFW.
NOW, the staff seemed quite friendly, but as we talked and walked and tried out beds, and she described the beds she'd liked at other stores, the sales rep began to simply bash the other beds and touted theirs. "Everyone else is terrible and we are the only good ones to ever exist" is the feeling we came away with. I can understand that you need to tout your own bed, but you don't need to do it by spewing disrespect toward your competitors.
To top it all off, the sales rep began to sound like a used car salesman. Lines began coming out like, "I can probably get you a SMOKIN' hot deal but only today." I was waiting for the, "I'll have to talk to my manager" line, figuring that this was a bed and not a used Camry she was looking at, and lo and behold, those EXACT words came out of his mouth.
We felt hugely pressured, and we got that slimy feeling you get after a particularly annoying visit to a local used car dealership hoping to push a substandard product on us by pressuring us to BUY NOW or the deal will be gone forever!
Now I don't know that the products offered are substandard or not, and I doubt they are, but the feeling we got as we were slinking away completely overrode our memories of any product detail we were given.
In my humble opinion, I would shop somewhere else, anywhere else but here.
We had an extremely disappointing and disconcerting experience. Initially, I gave them a 5 star rating based upon the mattress comfort. We purchased the memory gel with phase change thermal cell bed because it was advertised to have great lumbar support (I had an 8 level spinal fusion).The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price as they advertise a 'price match' option.
The mattress was great for about three months, then it began to soften and develop pockets of laxity. We gave it ample time to see if rotating and a different topper may help the lack of support, but nothing worked. When we started contemplating the purchase of a new mattress (after a year for a bed with a 20 yr warranty, sigh) I decided to visit the store and discuss our options. Given the reviews from other customers, I feared such would be an unpleasant experience, and I was right. After some back and forth with the Regional Manager and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed, we we needed ASAP! They said we had to wait until the following Wednesday. Wednesday came and went without the promised phone call. Our phone calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same unfair, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress they determined was defective. I wish the saga ended there, however, the situation turned even worse. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated? All in all, a complete nightmare.
After over a year of dealing with severe lower back pain, I can honestly say that purchasing an Innomax mattress was the best decision I've made for my health! Tommy was helpful, patient, and steered me in the right direction to ensure I purchased the best mattress for my back. The customer service was excellent, the product-top of the line, and I am beyond happy with my purchase! I would absolutely recommend Innomax for anyone looking to invest in their health and comfortable sleep!
We were "pressured" into purchasing a very expensive mattress about three years ago. We have had to purchase memory foam toppers to be able to sleep on this terrible mattress. We should have done business with Denver Mattress because they offered a "satisfaction guaranteed" policy. We complained to Innomax but they were not inclined to work with us. Their attitude was "you bought it you own it." The mattress is called prodigy. If we had not paid
so much we would gladly haul this monster to the dump. It would be a shame to take up landfill space with this. Bottom line, be careful. We learned the hard way.
We met with Tommy. Still waiting for some kind of resolution.
No response from Tommy. Will never do business with Innomax again. Other mattress businesses offer a trial period. Innomax does not. It truly has a " you bought it you own it" policy.
I had a Select Comfort bed for 14 years that I absolutely loved. When the topper finally wore out, I discovered I could not find a replacement topper as they stopped making them. My husband and I really needed a different sleeping surface, but I could not stand the thought of giving up the Select Comfort....but the one I bought in 2001 was 7 grand, and there was just no way we could spend that on a bed. We went to Innomax and bought a very nice non-air mattress that was 3 grand. We spent about 45 minutes lying on this bed in different positions, and really loved the way it felt. Once we got it home and slept on it for several weeks, we discovered that our backs were hurting in the morning. We discussed different theories as to why that could be happening on such a great feeling bed but came up with no real answers. I contacted Mickey, our sales person, who asked if we would give it 3 weeks, and we agreed to. Still, back pain for us both. Disappointed and frustrated, we made an appointment to come back in and see Mickey, and he spent time discussing things with us and then sent us home with a nice, thick foam topper to try and see if we simply needed a thicker sleeping surface. We agreed to give it 3 more weeks. Still, back pain. With every single interaction with Mickey, he was genuine, professional and pleasant. Never ever any pushy, cheesy sales tactics. When I called Mickey this final time, he made an appointment for us to come in and see the manager (and him). This time, we laid on several beds for a very long time. We decided to go with the air mattress that Innomax makes. Innomax came to our house, took away our old mattress, brought the new one in, set it up, gave us directions, told us how to find support if we have questions once they left, put a fiber optic rose, several chocolate mints and a thank you card on the bed when they were done setting it up. The 2nd bed costs more than the first, but the manager made things right and didn't haggle over the extra cost. He clearly wanted to give us a good product and good customer service. We worked together with them to find a solution that we needed for peace of mind and a restful night's sleep. Innomax has been good to us. They have to eat the cost of those mattresses when they are returned, so they have to implement effective and compassionate problem-solving strategies with consumers, before just taking back a custom-made mattress. They stand by their promises,and although we were frustrated for weeks trying out different things, it was a reasonable request on their behalf. Once it was clear the 1st bed was not for us, it was replaced with expediency by the 2nd one.
We are happy with our bed, and would recommend Innomax to anyone!
Ugg, I think back on the sales experience when we bought this bed and I cringe. It was 4 years ago. The first salesman was pushy, but not terrible. When we said we needed some time to think about it, he brought over the "closer". I think she was called Sandy. And she was relentless. I asked about the "hump" in the middle of the air bed caused by the baffle between the air chambers. Her response: "sleep diagonal sometimes, get crazy!" I swear, she said that.
Somehow despite that, we were stupid enough to buy the air bed and I know there must have been high fives between the sales people when we left. The pump was loud, the firmness setting seemed completely arbitrary, and that hump... It was just never comfortable. The pump died a year ago and, since then, it's been like sleeping in side by side hammocks. My wife declared that we are getting a new bed today. And not from Innomax.
Btw, do they still use "laser technology" to see if your spine is aligned?? That was soooo ridiculous.
Price Match Saved Us being ripped of $986 from Innomax
End of Dec 2014 we went to the Denver Innomax showroom. Sandy was the 1st salesperson we spoke with, who started out her skit stating that Innomax does not advertise because they would be competing against themselves, as they're in over 1600 stores. At the time I didn't care as I was just there to look at their beds, but now I'm here to share with you why they don't advertise.
We ended up purchasing the Medallion Waterbed LS1000 and foundation. Cost $2,861. When we got home we did a google search for the bed to find out that buying from the Manufacturer directly in Denver were they're manufacturered these beds, as we did cost us $986 more than buying the exact same model from discountwaterbeds.com and heaters etc. from Ebay, with no tax, no shipping fee, and no having to deal with below par employees.
So why don't they advertise?? I would say so any dummy that walks in there can pay them a lot more than they sell to other distributors and retail stores for.
But don't worry they have a 30 day price match guarantee. Go ahead start holding your breath now... Sandy stated she was not getting our emails, guess she doesn't know about return receipt sent to sender each time the email is opened. Tommy the district manager out of Loveland will get right on it and take good care of you... keep holding your breath... He sent us back our same links to discountwaterbeds.com stating they were advertising the the wrong price and his figures were only $349 due back. Note, months later discountwaterbeds.com is still advertising that same great price.
Pays to bank with Wells Fargo who investigated and gave us our refund right away, charging it back to Innomax.
MORAL OF THE STORY: Skip the ripoff, google the bed of interest and Save yourself near a THOUSAND Dollars!
I've held out replacing my ancient mattress because I dreaded the sales hype of sleep showrooms. It is so much more fun to spend money on bed furnishings. Accent pillows! Italian sheets! And really, how much have beds changed in two decades?
Turns out, a lot has changed.
Fortunately a friend recommended Innomax in Colorado. The website is kind of dated, but the beds are not.
Like their name implies, the company is focused on innovation. Privately-held, Innomax's sleep experts are the brains behind many of the advances in sleep management found in the world's most popular (and expensive) mattresses.
I ordered a memory foam bed over the phone. Ordering was simple, and delivery was painless on our steep, private road. The mattress came shrink wrapped and was on my deck waiting for me after work. No need to sacrifice half a day waiting for a delivery truck. All we had to do was carry up our narrow stairs, cut the plastic off, and watch it expand.
The first week I didn't notice too much of a difference in my sleep, but sleep quality is hard to quantify. The second week, the results really started to show. I feel fantastic, and notice that the bed isn't torn up from tossing and turning.
I'm up now at 5:30 am for a morning jog, without setting the alarm. Something I haven't done in 15 years. I feel completely rested, and eager to get going. It is like turning back time.
Thank you Innomax for giving me my "bounce" back.
Great product, great customer service. I highly recommend InnoMax to all.
There warranty is only as good as their word. I bought a $1500 bed 5 years ago and the topper is supposed to be warranted for 20 years. It is in awful shape and they refuse to stand behind their product. So unhappy and disappointed.
We had a good experience buying our first king size bed at Innomax. Our salesperson was Daniel and he knew what he was talking about. We won't get our bed for another month, so no review on how we actually like the bed, but the purchasing experience was very pleasant.
I received excellent customer service from Mindi Wood. She was professional and answered our questions and got us the part we needed to fix not only one but two air beds! Great experience!
Its a big investment but so is our sleep quality. We decided to get a great nights rest by purchasing the Rick Lewis Innopedic adjustable smart base bed. we tested beds all weekend and it came down to Sleep Number and Innomax. Although They are both high end beds, Innomax bed came in first for sleep comfort and also they were able to beat out their competeter for about a 2,000 dollar difference also adding in the Chili pad that allows you to heat up to 115 degrees or down two 60 degrees. It can cool one side or both or heat both or one cold or hot, the massage feature is great too.... Better sleep and comfort here we come Thanks to Sandra Carbone and her Innomax team.
I will never sleep on a traditional inner spring mattress again. After being tired (no pun intended) of not getting quality sleep every night, I finally bought my own sleep system; I couldn't be happier! Goodbye restless nights, waking up throughout the night, and having a sore back in the morning. The sales staff were knowledgeable and helpful in my search for finding the right system for me. They offer delivery or the warehouse crew can help you load up your truck. I recommend Innomax to everyone I know. They have a customer for life. Thank you Innomax!
After an endless search on and off-line, I found InnoMax online, after a brief IM chat to confirm availability with Patty, a fabulous on-line representative, I requested a phone call to place an order. Scott in sales promptly called and asked all the right questions to place and ship my ODD order. InnoMax made my week, I cannot wait to sleep on my waterbed again. Thanks Guys.
We had an extremely disappointing and horrible experience. Initially, I gave them a 5 star rating (on Yelp) based upon the mattress comfort. We purchased the memory gel bed. The price was displayed at roughly $2,200.00, which they gladly would have sold it for, but we found it online for about $800.00. They begrudgingly honored the price. The mattress was great for about three months, then it was so uncomfortable. We gave it ample time to see if rotating and a different topp...er may help, but nothing worked. When we started contemplating the purchase of a new mattress, I went back to the store. Given the reviews from other customers, I feared such would be an unpleasant experience. After some back and forth with the Regional Mgr and his attempt to upsell us to a much more expensive mattress, we asked them to come look at ours as we felt it was defective. They came to our home the following day and determined the mattress had irregularities and we believed we'd get a replacement bed. Although we needed one ASAP, they said we had to wait until the following Wednesday. Wednesday came and went without the promised call. Our calls to the RM were ignored and not returned. So, at that time, I changed my review to a one star as I didn't want anyone else receiving the same demeaning, poor, disappointing and unscrupulous treatment we had. It was after that, we had a conversation with the RM and he said "I actually had a positive outcome for you but now that you changed your review to one star, my hands are tied". In other words, us exercising our right to educate others resulted in them not honoring their warranty for a mattress THEY determined was defective. I wish the saga ended there, however, the situation turned really bad. I'd emailed the VP of the company asking for some help, and he contacted my company and made untrue allegations. Saying if I wanted to change my yelp review to a one star, then "GAME ON". How tragic that the VP of a company would try and get a customer fired because they were honest about how they were treated?
My wife and I bought an InnoMax air mattress system from Sandy Carbone. It fit our present frame. We have slept on it 6 nights and neither one of us has woke up with back aches like we did before. Even after the first night. Sandy was very helpful when we went in to look at an air system bed. After looking at Sleep Numbers . In my opinion there is no comparison between InnoMax and Sleep Numbers. At InnoMax Sandy showed us the inside of the bed to show how and what it was made of, let us lay down on the mattress for a good half hour undisturbed and did not pressure us. It was a relaxing experience altogether. Now, so far we are satisfied.
We are now full-time retired RV travelers. Our coach has a air mattress king bed, after just a month on the road my wife’s side of the bed would not hold air. We called the manufactures rep Dave and he set up a air mattresses warranty replacement with INNOMAX. When we arrived we were received by 3 or 4 of the nicest people my wife and I have ever meet and did business with. Tommy and Sandy handle the exchange direct and Tommy repaired and upgraded the air pump, everyone we were in contact with couldn’t help us enough. Thanks and they will now be our MH bed replacement parts company...we will send all friends and relatives to this business... Again Thank You for the above and beyond service!!
I have had an air bed for over 13 years and replaced the motor 2 years ago. I have scoliosis and recently purchased a Temprapedic bed which I do not like as much as my air bed. The rubber hose rotted on the bed and the manufacturer has gone out of business. I was prepared to have to buy a new bed. I phoned Scott Chapin who called me back & discussed my concerns. He took the time to explain the differences in the hose connector on my current dual air art set and the Innoxmax system. It arrived Fedex and I am thrilled with the quality of the product. The advise the salesperson gave made assembly a snap! I am pleased to have preserved my original bed and am good to go for another 17 years. Sign me a very satisfied Internet customer!
I purchased an innomax complete bedroom set probably 20 years ago. I have moved two times since then. My last move, 6 years ago, I called Innomax... John and his partner from their delivery department came out disassembled my bedroom set and moved it for me to my new place and reassembled it. I was so happy! I'm getting ready to move again I called Innomax 2 weeks ago to find out how much it would cost to have the same thing done again. Disassemble my bedroom set move it set ...it up in the new place. Keep in mind I'm a single woman. I spoke to somebody on the phone a male, he said that John had retired but his partner was still working doing the same thing and that he could probably do it on a Wednesday or a Sunday. I was so excited! during the conversation he got sidetracked and was taking care of a few other things. When the conversation was coming to an end he said he would have the guy call me to give me a quote and let me know if he could move me or not.At the end of the conversation that said would you like my phone number so that the gentleman can call me back? The man on the phone said nope we don't need it... Which led me to believe they had caller ID and had my number. It's actually been probably more like 3 weeks now that I think about it and nobody has ever called me back! What a disappointment! Don't tell somebody you're going to do something and not follow through word-of-mouth is a very powerful thing!!! and here I was getting ready to buy a whole new bedroom set and new bed from this company. yeah that is not happening at all because I don't know what would get delivered. Innomax.. DEFINITELY NOT 5 STARS IN CUSTOMER SERVICE IN MY EYES ANYMORE!!!
I purchsed a waterbed heater from one of their online dealers (WaterbedBargins dot com) It was just over two years old and it quit working. Online it says 5 year limited warranty. I tried for months to contact the company, even going through the BBB with no response. Even the BBB said sorry but if they don't respond all we can do is note it and warn others. Then I got a hold of InnoMax . They said sure we can replace, for a pro-rated cost of $55. I originally only spent $69... for the heater. When I said that's not much of a warranty the guy (Mike from InnoMax) laugh at me and said "Well you know we're not talking about warranty on a car worth much more. We're only talking about a $50 item here". Really? So apparently if your not spending a butt load of money with this company they really don't care about you. Go somehwere else and spend your money where they actually care about their product sales and they actually warranty it. For all the hassle I've had just trying to get this taken care of, it's not worth it.
Bought a waterbed heater just over a year ago. It has already stopped working (it may have stopped sooner but it was summer, so heater not on much). Cant reach customer service, website warranty submission crashes and I can't sleep in my bed until I get a working heater installed.
About 2 weks ago innomax came out to take down my waterbed the 2 young kids were fast 45 minutes to take it down they were so kind and courtious and fast yesterday they came back. To put my bed together half hour to but it together a little long to fill the bed thank you for the fast courtious and kindness to the young men that did this for me I am extreamily happy with inomax and its emplloyees keep up the wonderful work and being the best waterrbed store in denver sincerely rosallind. Woodhouse
After months of sever back pain, we decided it was time to look for a new bed! We visited this store and now have a wonderful King size bed and couldn’t be any happier. Thank you so much, Sandy and Innomax, for the great customer service and for helping us have a great night’s sleep and less back pain!
Just had the best two nights of sleep! Bought the perfection dual king, and love it. I spent 3000.00 on the last bed, I -comfort latex cooling memory foam etc, etc, and couldn't wait to part with it! Not even 1.5 years old. Can't wait to go to bed!!
Bought the top of the line king waveless soft side mattress five years ago. The zipper mechanism for the mattress pad that also holds the mattress rails in place literally fell apart in my hands recently. Now the rails are not held in place properly and the bed is very uncomfortable. I was told it would be $800 just to replace just the mattress cover!! I am stationed in Germany and have no other options other than to scrap this bed. Never again.
My husband and I have been looking at getting a waterbed for his shoulder pain. Sandy had shown us beds they had in the showroom. We tried them out and we were sold! The bed felt fantastic! Sandy was very knowledgeable about the beds and sleeping patterns. We got a great bed for a great price. In a few weeks we will post how the bed is doing. I have a feeling it will really help with the back and shoulder pain. Thank you InnoMax!
Horrible! I purchased a queen mattress and it failed within five days! It sprung a leak and they refused to refund my money. Not only that but they were rude and didn't want to answer my questions. They only wanted to attempt to sell me more items - a pump to drain the mattress they sold me with a leak. Come to find out they had sold me a mattress that had a hole it they previously patched! Not an honesty company or one I would recommend doing business with. Take your money elsewhere!
Very pleasant experience. Great quality for a great price. Scott took very good care of us.
I have bought 1 set of the air mattresses here and love my bed. I bought my granddaughter her be and matresses here and she loves them. Thank you so much for the great service also.
Had an issue with a mattress we purchased 2 years ago, InnoMax honored our warranty and replaced our mattress. Thank you!
3500 bed has a dent in it after only a year and a half. No wonder their salespeople are so great, they have to be. Disappointed.
Good quality and good price. Bought our bed there. Comfortable.
I bought a water heater for water bed it broke after 29 months product guaranteed for 5 years two first full year after 65 percent for the rest not at all satisfied with the service
We purchased an Innomax waterbed system in February, 2019 from a local dealer for over $2200. The bed was installed by the dealer. No information for maintenance was included or warranty. We didn't even know the brand name until an issue occurred. We had mattress protectors to keep the mattress clean. Unfortunately, one of our cats had an accident in an unprotected area requiring laundering. I checked the Innomax website for laundry instructions and there were none. Being a Memorial Day long weekend, there was no one at Innomax to help. I pre-spotted the area and used a cold water wash to clean. The top came out in a shriveled mass! I air dried it but the mass remained. I filled out a claim for on their website and got an email offering a replacement top for $368 plus shipping! I spoke with Dave Chandler at Innomax to question their lack of information on how to launder and he acknowledged that "spot cleaning" was recommended. Really, did he not think we would NOT try to clean a mattress top after a period of time? He said they NEVER had this type of issue before. I asked that he recommend cleaning information be added to the website, tagged on the mattress top and included in consumer information. The mattress is OK but the customer service is not. I hope this helps others who launder bedding.