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Eight Sleep is at it again! After creating the only smart mattress in a box, they have recently launched a new smart, tempurature regulating mattress, named 'The Pod.' With an active grid on the top layer that can either cool or heat the sleeper based on the bed's current temperature, the pod keeps you perfectly cozy all night long. Additionally, with a contouring, medium-firm memory foam design, it really is a gadget-lover's great night sleep!
Ortho mattress is a southern Californian mattress retailer that sells their own brand of mattresses along with name brands like Serta and Tempur-Pedic. Their mattresses are made predominantly for the budget conscious shopper and come in either innerspring, hybrid, or memory foam options. Most folks like their Ortho mattresses, but some have had issues with durability.
Based on our aggregated reviews and our scoring method, we recommend Eight in this match up!
See Our Full Review of Eight
Having great customer reviews is an important check mark for shoppers. Mattress buyers give these mattresses better satisfaction scores than most other competitors, which should give you a good reason to learn more about if they will work for you. Keep looking below to learn how this mattress will work for you!
Having the proper supportive structure of a mattress is essential to its feel and whether it provides health benefits to the spine. Overall, these mattresses do a fine job supporting the body for their firmness. This means that you can sleep easy with these mattresses supporting you.
Most customers report that they are satisfied with the edge support of these mattresses. This means that you'll feel the same amount of support on the sides of the bed as the center and the mattress won't sink under your weight.
Bowling Ball & Density Tests
Some online reviewers use the bowling ball test to measure firmness. These mattresses have good consistency in the feel of their surface layers, which is great for customers that are concerned about support.
It's a big deal for you financially if your mattress lasts and lasts. This is one great reason that customers look so hard for mattresses that last. However, any shopper reading the reviews knows there are brands that seemingly don't care about the same thing. In spite of that, shoppers can still find great products by good brands. These mattresses have good durability for most sleepers overall. Unless you are of a heavier build, these mattresses should last 7 - 12 years.
Check the Prices For Eight: Get Today's Prices
Customer reviews are sometimes hard to make sense of -- especially with companies coming in and out of the market quickly. These mattresses, sadly, aren't rated as well by sleepers. There are still customers that are happy with their mattresses, but others that are not as pleased. Get more details on the specifics and hear from customers below.
Support isn't exactly the same as firmness. Deep support and spinal alignment is essential to a healthy night's rest. Sadly, not everyone thinks these mattresses are truly supportive. Most folks are comfortable with the support right after purchase, but some folks didn't feel like they were adequately supported over time.
For those with mobility concerns or like to lay close to the side of the mattress, edge support is very important. Overall, these mattresses do a good job at first with support at the edge, but some had complaints that edge support wasn't all it could be long term.
These mattresses may not perform as well long term. On a shorter than average basis, some sleepers have reported feel and durability issues. If you are searching for a mattress with lasting support and are of a heavier build, these may provide initial comfort, but make sure to do some more research before buying.
Although I have experienced bugs with my data collection, the overall concept of this bed is amazing. I am excited for future types of smart beds.View More Reviews
I like the Eight sheets because they are soft but very breathable. You can feel the difference from common Egyptian cotton. Glad I bought these!
This mattress has been really helping with my lower back pain, I can sleep comfortably on my back and side and can stay in bed longer than before without feeling that morning soreness. The description say 10 inches thick but it almost seems like 11. You can also buy it with the heated cover and sleep tracker, maybe I'll upgrade one day.
I like my Eight so far. It's nice and supportive. Feels cool at touch. My favorite tech features so far are the home integrations. I connected it to my smart lights and it's quite cool. Recommend it to every smart home owner.
If the Eight lives up to the website, I'll be in sleep heaven.
I started being addicted to seeing my sleep tracker in the morning. Eventually it was driving me pretty crazy at night thinking about if I was going to sleep well or not. In the end, I don't think the tracking thing is for me. It's just an extra thing to worry about.
The site was very easy to use and the purchase process was very straight forward
Product says it all and I hope it is as good as the hype.
The Eight Sleep Mattress brings a solid mattress and intriguing technology layer to the table.
It is a good bed, but some of the features didn't work after a short time. I think it may be that you use it too much it stops working? But, it's the start of a new technology so hopefully there future products don't have this problem.
This is a great bed -- I am really happy that I decided to try something new.
I've been using the mattress now for nearly two months. Let me break my review in to two parts for the mattress itself and the smart mattress pad.
The mattress :
As a previous owner of a coil and foam hybrid mattress I was initially skeptical whether an all foam mattress could deliver. Initially me and my wife felt that the mattress was a little too soft for us as side sleepers. However after the first week the foam adjusted greatly and it became a very pleasant sleep experience.
Eight Mattress Pad :
Great build quality. Easy to set up. Took just a few minutes. I had a few issues setting it up on Android first but it worked like a charm with my wife's iPhone. No further issues using the Android app otherwise after that.
My wife loves the ability to remotely control and preset the heat settings for those chilly winter nights. I myself like the smart sleep alarm that syncs with my phone and the IFTTT integration that allows me to activate the heat mode with our Alexa and the Google assistant. Hopefully the company will expand on IFTTT triggers and commands in the future.
I've always been used to spring mattresses and since I moved to the US I had hard time to find the right mattress for me. I suffer back pain problems and it took me a while to find the right mattress. I tried soft and hard mattresses but none of them worked well. Since I already had the eight sleep tracker I decided to try their mattress and I'm really happy with this choice. I have had the mattress for a couple of months and the firmness is just right for me. My partner also like it better than our previous one, so we'll definitely keep it!
I purchased the Mars plus smart hub thinking the hybrid design would be more supportive. First, once I set up the Smart cover (exactly as the directions stated) it did not work and their support team takes 3 to 5 business days to respond... so I could not use that feature for that time frame. Eventually, it was fixed. However, the smart cover makes the mattress VERY hot and retains heat! I kept waking up with back pain and just assumed I did something the day before. I went to chiropractor and got a massage which helped.. but then every day I woke up with back pain... I decided it was the mattress. It does not provide adequate support for the back and causes one to toss and turn all night. I am going to return it now. Beware don't let the fancy tech fool you into buying this mattress.
I bought king size Saturn+. It is a great mattress. The best Mattress I have ever had. Fast shipping, easy to set up, firm. Everything is perfect. I wish I could know this mattress earlier.
I'm a week in with my new eight mattress and in love. I've always been given used mattresses and finally decided I deserved a new one. They technology is really what sold me and the fact it delivered to my door! I'm in love. Especially fact I can warm my bed before getting into it!
I bought my king mattress over a year ago. and yes i just set it up on 2/17/2018. but after sitting for over a year in the vacuumed pack plastic It came back to size in no time. i even got to sleep on it that nite. I think i am going to enjoy it very much. Thank you eight team good job
While I love my new mattress I feel the promotion Eight is running is a bit misleading. After purchasing a purple mattress and returning it and extensively researching other online mattress companies I settled on the Jupiter smart mattress. On the Eight website, they are having a promotion stating 2 free pillows with purchase. Upon receipt of the pillows I noticed these are not the ultimate, adjustable pillow shown on the website (the ONLY pillow shown on the website). I emailed customer service, who has been nothing but helpful regarding the questions I had, and was told that the regular bamboo pillows I received were a product of Eight, however, the promotion does not specify which pillows will be received with the mattress. I don’t see any other pillow options so to me that implies you will receive the adjustable pillow. Anyway, that’s where the three stars come in. Otherwise, I would’ve easily given 5. Just seemed a bit sketchy at the end of it all.
the bed is uncomfortable to sleep on. i wake up stiff and in a lot of pain in both shoulders and my back. My sleep quality has greatly diminished since using this mattress. I have also noticed that my arm goes numb by the morning, and this has only started since sleeping on this mattress. both in purchasing and returning I have not had a pleasant experience with the customer service. it's nearly impossible to speak to anyone, it takes more than a week to get a response via email, and i am continually given excuses as to why it takes so long to return any communication. We are returning this mattress.
We purchased a mattress and it was too firm for us. We contacted them and started return process---which was to send back the sensor and not the mattress. That was immediately returned and received by Eight. They informed us we COULD donate the mattress and turn in receipt and gave us listing of places to contact which we are out of their service are. Contacted local rescue mission and they only take mattress and box spring sets, so no luck there. THEY WILL NOT REFUND US OUR MONEY!!!! We have sent email to them again a week ago now with no reply---NOT GOOD CUSTOMER SERVICE!!!
This mattress is the best I've tried so far. It looks very simple so I was scared that it would be low quality but actually in its simplicity it stands out because it is all about the comfort not the looks. And the tech is a great innovation. I had never tracked my sleep before and I have discovered that my room temp is higher than suggested and have been adapting it so I can sleep better. Interesting little fact..
love this bed, thanks Eight for making such a good mattress
I'm a stomach sleeper, and this mattress does wonders to support my terrible sleeping habits of being on my stomach. No more back pain for me
I tried a couple other brands before settling for the Eight mattress and I wouldn't change it for anything. I'm a side sleeper and other mattresses gave me a hard time on my hips. This has been the best so far. I'm sticking with it!
I bought it because of the technology. No other mattress in the box has this. Definitely worth it.
I am so in love with my eight mattress. It's super comfortable and I sleep so soundly every night on it. I look forward to getting into bed every night. No other mattress can compare. My other mattress was very expensive and it's sitting to the side right now because this one is the best!
The Eight mattress has been great for me and my husband. We enjoy how comfortable it is and every night it feels like a new bed, fresh, cool, enough bounce and great support. It is a great buy
This bed is so unique. I had never heard about it and a friend recommended it because I feel cold at night. It changed my sleep forever. The bed warming is so amazin keeps you cozy in the cold winter nights. And the mattress is super comfy too!
This is the 3rd foam mattress that I've tried. It is not only the most comfortable, but the technology that it has makes it even better.
They have a beautiful showroom in Tribeca NYC. I went there to test the mattress before buying it. Even if they offer 100 days return I did not want to get a mattress I don't like. They were nice and I love the mattress immediately since from the beginning.
I tried other 4 foam mattress before this but this one has the same comfort, a cheaper price and all the technology. No brainer
I checked a lot of reviews before buying and this was the only mattress with technology. It is so cool to have the same comfort of other mattresses (I tried Casper and Leesa) and sleep tracking and warming.
With my old mattress I used to wake up with back pain. Now I feel great.
I got a mattress first and then I bought a second one for my parents. They love it.
I originally bought the smart cover and recently the whole smart mattress. I love how this products keeps improving. It learns from my habits and becomes more accurate. Great job!
We have the King Size eight mattress and really like it. Our bed jumps on it during the day so we have to delete those sleep tracking sessions from the app which is hilarious. Great bed though!
I've been mattress shopping many times in the past two years. Tried many beds. Eight is the winner without a doubt. I will never buy a regular bed again!
This bed is top notch, great innovation and I have been sleeping better than ever. Kudos to the Eight team for creating this smart mattress.
Loving it. Recommend it to anyone looking for an affordable comfortable mattress.Easy to buy, easy to love
This mattress really has it all. They are knocking it out of the park compared to every other mattress you can buy online. It's affordable, comfortable, has technology that is super cool to see how you sleep. I'm enjoying it every night and can't wait to see how it progresses with more software features.
Great experience buying a mattress. Knowledgeable, helpful, and not sales-y at all. There's a huge selection, but Johnny was able to help us narrow it down quickly based on our preferences and needs. Prices are reasonable (especially when you buy when there's a deal going on). We made our purchase at the end of the day, and the mattress was delivered (free) the next day without a hitch. Highly recommend!View More Reviews
Read the returns policy very carefully. We bought a $2000 mattress here 7 months ago. We carefully selected it in the store and it was delivered the following day. The first night we slept on it the mattress felt as hard as wet sand. I rang Ortho the next day to say I hated the mattress and wanted to exchange it. They told me to check the 'Comfort Guarantee' on the invoice. The customer must sleep on the mattress for 30 nights before exchanging it and there will be an additional $100 delivery fee and a 20 % restocking fee, bringing the cost of our mattress to $2500 (now that is getting expensive). I told them I thought the mattress in the store was much softer than the mattress we were sent. They told me mattresses in the store had softened over time and so would mine. I thought why bother trying a different mattress in the store if the sample mattresses are so different to the delivered mattress? $2000 is a lot for a mattress but $2500 is seriously expensive and out of my price range. Now 7 months have passed and I still hate the mattress and it still is very hard and hurts my shoulders and neck. I wish we had bought from a store with a more generous returns policy.
I had purchased a queen size mattress from Ortho (Culver City, CA) in August of this year. For a long time (since I purchased it) I have been experiencing severe back pains when I wake up in the morning. At first I thought it was because of my pillows or because I may not be sleeping correctly, but after changing the pillows the pains till remained. I consulted a doctor and he told me that it could be because of the mattress! Now, after trying the same pillows on different mattresses and sleeping on that mattress without any pillows, or I would say all possible combinations, I think the problem is with the mattress. When I was at the store, the salesman was not at all helpful. I was there with my friends and all the time he was talking to his colleague while we had to figure out what mattress should we purchase to get maximum comfort. We had to ask for him every time we had a question. Besides, before purchasing the mattress I asked them if there were any exchange or return policies and the salesman told me that the mattress was neither exchangeable not can be returned! Which means that if the mattress doesn't suit you then there's no way you can exchange it with, probably, a better and expensive one and you are stuck!! I have spent over $400 on the mattress and now I cannot exchange or return it. I just wanted to mention that inspite of the poor customer service at the store I bought the mattress and I will say that this was THE WORST $400 I have ever spent in my life.
Went to get a new bed because it was time to move beyond the queen size mattress. I've bought two other mattresses in the past 4 years and this was the best experience by far! Dan was very knowledgeable and respectful and didn't give off that annoying mattress sales hustling vibe I have experienced at other places. We even left after choosing the mattress to just be sure by visiting other stores and that only confirmed that this ortho store was the best place to buy from. Only reason I gave 4 stars instead of 5 was for the range of selection behind their internal brand, but even that was good just not ideal.
Four years ago I replaced my very long term Ortho Cal King Extra firm. It had a 25 year warranty and I had it for about 28 years. I loved that mattress for years and years and wanted to replace it with another, only a Queen based on the space now available. I went to a store in WeHo, CA, listed as an Ortho store and bought what the representative said would be closest to what I'd had and the price would be about $1,500.00, 50% higher than the one being replaced. We’ve had a lot of inflation in the intervening years so I shrugged and said, 'Ok.' I bought it. It was nothing like the one being replaced, much too soft. After about 18 months there started the development of a depression in the part of the bed where I sleep. That depression now requires SEVEN towels to raise the hole to the point where my back is not severely distorted. This is far worse than the Kapok mattress I slept on as a child. The reason for the original Ortho was on the suggestion of the surgeon after a reconstructive back surgery. It worked and I slept wonderfully on that mattress. This new one has a 20 year warranty, full replacement up to five years. I ask you, why would I want to replace it with another expensive piece of junk. I feel very ripped off and would like to know what happened to the products Ortho used to make? In the introductory comments there is mention that Ortho basically is a budget mattress. According to the Individual styles with commentary it would appear that they do have more lower end products than I'd known, but while it might not be the highest end unit on the market, I certainly do not consider $1,500.00 in the budget range. If you are considering an Ortho mattress I would strongly urge you to spend your money on something else. Sign me, "Oh, my aching back!"
This place is a fraud..... I purchased a mattress set paid $1,500.00 for it less than 3-years ago, and the mattress is worthless! I was given a 10-year warranty, which is worthless. I called to get the mattress set replaced since it suppose to be under warranty, because the mattress is sagging, when we sleep you sink into the mattress, which causes us to have back aches and sleepless nights, plus it's difficult to get in and out of bed since you sink in. When I called they said I had to pay $60.00 to have a third party inspector come to my home and inspect the mattress, so I paid since I had no choice, it took 3-weeks to get an inspector to come to my home to inspect the mattress, they I get a letter saying my claim is denied. They do not stand by their warranty, dishonest company.
I have been shopping for a mattress and have visited several stores. Johnny here was the most knowledge and courteous salesperson I have seen in all the stores. He took the time to really understand our needs and concerns and did his best to address them. I would definitely recommend him.
Adam was fantastic he is a wonderful sales man and a great person. You should ask for him anytime you go. He bent over backwards to meet our needs.
My husband and I walked in not knowing what to expect we were greeted by Cliff he listened to our needs made several suggestions was very knowledgeable and helpful. We walked away with a great mattress and very happy with service.
Great mattresses. Great service. I can't say enough great things about ortho mattress. Its a family owned business and even though I am in the military and tend to go to the Navy Exchange I will never go there for a mattress again. Pricewise the better deals and better mattresses are here. Navy Exchange had unknowledgable sales people. The location and delivery is convenient and quick
Just bought a mattress with Bernard at the mission valley location. I was shopping around all day at various places, Jerome's, Macy's, etc but found the best deal here. Not only did Bernard spend time going over the various types of mattresses but he also asked questions to ensure it was the right mattress for me. It was a very comfortable and non sales approach. I recommend you stop by and ask for Bernard if you're shopping around, give them a shot!
The salesman was awkward, condescending, and eventually insulting. He spoke to us like children... He would have never treated us like that had my husband been there. Most uncomfortable sales experience in which I have ever been involved.
Adam was vary helpfull. He got us set up with the best matrices I have ever been on. Got us set up with delivery and protection. This was the best experience of purchasing a mattress or any other furniture in my life time. This man was so friendly and nice, he realy helped us out on getting everything we needed.
I was very happy with their salesman Adam. He is both knowledgable about mattresses and a very likable guy. I felt at ease making my selection and not needing to go to other stores to shop further. There was never any pressure and he worked with me on the price. The delivery was on time as promised. I recommend Ortho and cheers to Adam! ... thank you.
Great customer service. Manager Michael goes out of his way to help and is very knowledgeable on different options. Shop when holiday sales are happening for the best deals.
Great costumer service and great variety of quality products. Michael was very helpful and friendly.
Purchased a mattress and 2 pillows. Do not purchase pillows here! The pillows are the worst. Felt like we were sleeping on rubber tires. They are unusable. I talked to the corporate office and they said I could pay to ship the pillows to corporate office and if there is a defect they would send replacement pillows. I already payed $200 for the pillows and refuse to pay for shipping to their corporate office. They would not honor paying for the UPS shipment. Hope no one else buys pillows from Ortho Mattress. Go to Sleep Train!
As soon as my husband and I walked through the front doors we knew this was going to be the right place for us to get our mattress. there was a very welcoming atmosphere and Scotty was one of the nicest guys ever! ! He really knew everything about mattresses! ! He gave us an incredible deal as we are newlyweds and we will definitely be coming back and referring family and friends. great place great customer service TAYLOR & GEOFF
If you're looking for a great mattress with phenomenal customer service, look no further! This place is the absolute Best! Michael and Joshua are knowledgable, genuine, and patient. They truly have your best interest at heart. Best mattress buying experience .
Ok, here's what's gonna happen. After endless nights, weeks, months, even years of sleeping on a sub-par mattress you're gonna take the leap to get a new bed. You're going to go to Ortho Mattress. You're going to ask for Karl. He's going to be incredibly knowledgable on all the different types of mattresses and beds out there. You're going to try different beds in the store, possibly to humor yourself with due diligence. But really none of that is going to matter because the mattress that you want is the Stearns & Foster Villa Julietta. You're going to melt into this mattress. It's like nothing you've ever experienced before. You're going to look at the price and think, "I can't afford this." Then you're going to mention this review and ask for the "special Karl price". He's gonna take care of you. Within days your new mattress will be delivered and you will live happily ever after. The End.
Good store, very knowledgable staff. Mary was so insightful and caring. My latex mattress is the best and I have her to thank. She was very patient with me. Choosing a mattress can be difficult when you don't know anything about them! These guys know the biz well. Very impressed. I'm extremely happy and I sleep awesome now :) I may go back for the adjustable addition one day.
Came in to browse mattresses as mine was totally ancient and needed to be replaced. All the employees were very helpful here, but adam ended up giving us a great deal that we couldn't refuse, so we ended up getting a mattress that day and didn't need to shop anywhere else! Thanks Adam!
Excellent service from Michael! He walked me through a selection of mattresses for our guest room and I found the perfect one in less than 10 mins! Highly recommend!
Great selection of mattresses and knowledgeable, friendly staff. I highly recommend working with Danny who helped me choose the perfect bed. He listened to what I was looking for and matched the perfect mattress accordingly. He did not up-sell me on an expensive mattress, in fact, he recommended I buy the mattress Ortho manufactures- which I did. They have great prices! He was honest and weighed the pros & cons of the various mattresses. They offer free delivery and free hauling of my old mattress. My sister had previously bought her mattress at this exact Ortho and had a great experience. I will gladly recommend this Ortho location to friends & family.
I've bought several beds from this location. I wouldn't go anywhere else for my mattress needs! PROs: Just bought my second iQ mattress from this store. By far best customer service that you could ever expect! The salesman "Scotty" was extremely knowledgable on all items in the store. We discussed exactly what we were looking for and he knew the perfect mattress for my wife and I. We bought one mattress set 2 months ago and loved it so much that were buying another set for our mom for Christmas. If you need a new mattress, pillows, or bed frames this is the BEST PLACE TO GO IN SAN DIEGO! CONs: Zero!
This place is great. Had the best customer service from Michael. Highly recommend this spot for a mattress
Excellent service here so happy with our purchase! Adam Pennington helped us out and he answered to our 100 questions, let us lay on every mattress and ultimately his initial suggestions were the best fit for us! Super fast service, worked with out budget and stayed at closing to finish up with us. Highly recommend!
Never thought I would rate and write a note about a mattress purchase, however, we received exceptional service and it is worth it to let others know of a great experience. Mike, the manager of this mattress store helped me months ago and explained in detail the features of the final three I was considering. He explained the pros and cons of each and I went with one that just felt better in the store. He said the only advantage of the one I didn't go with was that it stayed cooler at night and with the "good night sleep guarantee" I could exchange of not completely satisfied. I always wonders how genuine that promise was and sure Enough I ended up feeling warm at night and put the guarantee to the test. When I went back, Mike was there and was very receptive to my request to exchange and even had me try the one I wanted again to see if I still liked it. He said no problem Abd in fact that it was great sleep that he wanted for customers and that it was not inconvenient at all and that he was happy to exchange at the very small stated fee I. The guarantee. Kudos to ortho mattress for that policy and for Mike and his store for making it a pleasure to do business. Will shop there again next time needing a new mattress.
We seriously needed a new bed! We wanted a cool, fairly firm bed at a reasonable price. My husband is a back and side sleeper. I am a stomach and side sleeper. We had our work cut out for us... We went to the store on Camino de la Reina to check things out. That is when we met Scottie Beason! He is extremely knowledgeable, asks a lot of questions regarding sleep position and pointed us in the right direction. We are thrilled with our pick and are sleeping so much more comfortably! Lastly, I want to mention the two delivery men (Rolando and Brian) who went out of their way to set up the bed and remove our old bed. They were neat and thorough and very friendly.
I really enjoyed picking up a mattress here. They were quick and efficient with all of the choices. I needed a mattress immediately and didn't have a long time to spend in the store. I was in and out in less than an hour and I have an amazing mattress. I am so satisfied. Michael is a great person to talk to if you come into the store!
This is my second Ortho mattress, and the deal this time was just as great as last time! Adam worked with us for an hour to help us pick out the proper softness. Such a good experience I've even considered getting mattresses shipped from here to my family up north for my sister/her husband and my mom.
A lot more variety than other stores. Easy, a little more than we expected to spend but they helped us out a lot.
I went to this store because of their Sales tax promotion and the need for a more supportive mattress. Scottie was super helpful and answered all my questions to my satisfaction. So I sent my girlfriend over since her opinion really mattered the most. She met with Karl and found the right fit. I went back a week later and made the purchase that afternoon and it was delivered that evening. Now that is service! Highly recommend this shop. The delivery crew was super nice and cooperative. They even covered our old mattress in plastic in our garage, since we were donating it that weekend. Took about 40 minutes from beginning to end. My only complaint is there is a larger space between the head of the mattress and the headboard, so our pillow tends to fall into the gap after returning it from incline to flat. But that is minor at best.
A pretty big showroom with a wide selection of mattresses and very helpful salespeople. There is a parking lot located on the side of the store so no need to drive around looking for parking. You should be able to find a mattress that suits you. As we walked in, we were overwhelmed with the variety of mattresses and what the differences were. Mary helped us decipher what kind of mattress was best for us. She was knowledgeable, friendly, and very easy to talk to. She knew everything about the different mattresses and what kind of mattress fit our needs (taking into account back problems, etc.). She was comfortable and not pushy at all. We were able to get a very good deal on a mattress and felt comfortable with our purchase. They have a generous return policy and warranty. Delivery was free and the entire purchase was just very comfortable and easy. We will be returning for our next mattress purchase.
This was my first mattress buying experience and I'm very satisfied with my visit. Adam is very knowledgeable, non pressuring, and really helps you pick the right mattress for all of your comfort and financial needs! Thank you!!
They delivered the mattress and set it up. I told them it was set too high off the floor. They told me to try it and they would return and adjust it if I still felt it was too high. Well it remained too high. When I called the store they said it would cost me $120 to have them return and adjust it. I complained and they agreed to charge $65. The bed was over $ 4,200. They were in a hurry to get back home and did NOT TELL ME IT would cost me over $120 to have them return. Otherwise I would have insisted they set it up correctly in the first place. The manager acted like it was a big favor to charge me half to return. They also told me I should go buy special adhesive to attach the headboard as they didn't believe the included hardware would work. The customer service at this store sucks. Once they have your money it's very difficult to cancel. Go to any mattress store except this one.
I been shopping for a mattress for a couple of weeks now. Stopped by at Jeromes where I had an amazing sales guy spend over an hour educating me on mattresses, then went to mattress firm and thirdly went to ortho mattress with a guy named Alex. The guy didn't spend 5 minutes with me explaining nothing but rather half ass answering questions and after those 5 minutes he starts pressuring me like crazy that I needed to walk out with a mattress sold by him before I left. This guy has shit for brains! I won't even go back to Ortho mattress or consider them for anything. If they have a sales guy that is so crude and clueless and wants to force a sale when he hasn't spend any time educating me, the only thing he did is shit talk Jeromes and Mattress firm but gave zero technical data about why I should buy from them other than I've shopped enough and should buy their mattresses now. What a crude ignorant buffoon! then when I told him to give me his business card he got all upset and said don't bother ... what a jack ass! ... its hard to pick a mattress by lying on one for a minute but at least the Jerome's guy was a perfect gentleman and educated me rather than pressure me after 5 minutes in the store! ... this guy Alex reminds me of those meat heads that buy a girl a drink in the bar and think they are going to get laid after a 5 minute conversation! lame lame lame!
Loved our experience at Orho mattress today. Scott was super helpful, gave us a great deal, and provided great customer service. This was our second purchase at this Ortho location and my wife and I couldn't be happier with the experience. Can't wait for our mattress to get delivered on Monday. Highly recommend Ortho mattress and especially this location.
The salesman here was terrible. A thicker, bald guy, he was heavily pushing the temperpedic mattresses so much so that he wouldn't even answer questions about the other types without steering the conversation back to temperpedic. He would give no info (which were soft, firm, number of springs whatever), The only things he had to say about other models were reasons why they were a bad idea. Finally it started to feel like a waste of all of our time so I directly said 'We don't want a memory foam mattress.' He then immediately stopped speaking or making eye contact with me and spoke only to my husband, going so far as introducing himself and shaking my husband's hand while making no effort to shake mine! He asked my husband about our budget and when my husband gave him a number (less than a temperpedic) he began pushing the store brand memory foam mattress. When my husband didn't appear to be interested the salesman then stated that if it was a price issue we really did not need a king size and that a queen size temperpedic would be all we needed because we would be moving less because of how restful they are. Seriously?! As someone who has sales experience I understand that there were two things he was probably going for- the fat commission from a temperpedic and the points he received from his store for selling their brand. As a salesperson I can also tell you that when someone isn't interested in what you wish they would buy you suck it up, move forward, and show them something they could be interested in. This guy didn't even pretend to care about what we were interested in. And honestly I'm not sure there was anything I could've been interested in buying because the he was such a turn off I got out of there as soon as possible. I strongly suggest the sleep train right across the street for more options and better service.
We had a great experience at Ortho onWashington Blvd in Culver City. Our salesperson was so knowledgeable and friendly. He was so helpful and answered all of our questions. We didn't realize the multitude of options when it comes to buying a mattress! We found a great mattress thanks to Johnny Sawyer (I think that was his name). Never met a better salesperson! Very nice and genuine. Would highly recommend !