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Eastman House mattresses have been making mattresses since 1866 and also own the Eclipse mattress brand, and now are a global mattress brand. They have mattress production facilities throughout the US and also globally in China, Australia, India, Pakistan, Brazil, South Korea, and Turkey. They offer a variety of mattresses from pillow top innerspring, to hybrid, and also a latex only mattress.
Hästens is an ultra-luxury brand of mattress that is hand-crafted in Sweden and sticks to the basics of high end natural materials and crafstmanship. The materials used in a Hästens mattress include horsehair, wool, cotton, and other natural materials without the use of latex or memory foam. Customers report feeling invigorated by this mattress, but there were some durability concerns about the top layer -- which can be independently replaced for a fee.
Based on our aggregated reviews and our scoring method, we recommend Hästens in this match up!
Eastman House: 7.1/10
Eastman House: 7.1/10
Eastman House: 6.8/10
No Back Pain:
Eastman House: 6.8/10
Eastman House: $549-$1029
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Discovering how folks really feel about a certain mattress is sometimes a hard thing -- especially with some companies focusing heavily on protecting their reputation. These mattresses, sadly, aren't rated as well by sleepers. There are still those that love them, but many others have complaints. Read on below to get the details on the specifics.
Some have described these mattresses as being supportive, but others have had problems with the support. For those that are of larger body types or require more support for health reasons, do some added research before purchasing.
There are some mixed reports about edge support for these mattresses. Some customers report feeling good with the support across the surface, but others had issues with sagginess towards the sides.
Finding a long lasting mattress is great, but it's not always that easy. These mattresses are reported by customers to be not as durable as others. That being said, some may provide comfort for years and years, while other mattresses may not last very long at all. If you are a heavier person, make sure to do some extra research before buying.
Some customers are very comfortable with these mattresses., but others have had mixed experiences. Although most reviewers were pleased, some had warnings. Research more below for information on the specifics.
These mattresses offer above average supportiveness, which is great when you've been looking for a mattress to support your spine. However, some have had issues with support long term, so do some extra research to ensure that your choice works with your body.
Edge support is the amount of resistance there is for sleepers along the side of the mattress. These mattresses have good resistance, but some may exerience some dipping along the sides.
Mattresses aren't as durable as they used to be. Finding a mattress that remains cozy after 15 years just isn't as easy anymore. However, finding a mattress that really stays cozy that long can save you lots. Unfortunately, customers give these mattresses mixed reviews on durability. Many folks feel comfortable with their mattress and are happy, but others have issues with comfort on a quicker time frame than average.
Purchased one of these mattresses a few months ago and there are body impressions in it already that never spring back. Neither of us are heavy either -- I am only 135 lbs and my partner only ways 129 lbs. It is absolutely ridiculous.View More Reviews
I don't know what they did to the floor model to make it feel good, but the one that came delivery is terrible. Within three days, there is sagging on my side and I feel like I am going to roll off the bed at night. This is absolutely the worst thing for my vertigo that I could ever imagine.
Giving two stars because luckily I don't have the bed anymore. It was a terrible bed. Started to sag within a week. Not sure what they put in this thing, but it isn't enough of something. Just really strange after liking it so much. Now, I am going to just order something online. I can't deal with any more shady mattress salespeople after this whole ordeal.
Been sleeping on one an Eastman House bed since the 90s. I don't complain.
Really not durable at all. Sagging within days -- my husband has decided to sleep on the couch at night since neither one of us can sleep as we are tossing and turning night in and night out. I can't believe the sales people get away with selling this garbage.
If you like a soft bed, this may be the bed for you, but I thought the floor model was firmer than this one that I have. It is just not firm at all and hurts my back at night. Not for me.
I've bought 2 Eastman House mattresses over the years and I absolutely love them. The thing that I love the most is that I can sleep on a plush bed that stays the same firmness over the years.
I got one of the Eastman House pillow top models and for the first 3 months, it has been divine. But I am noticing some sagging start to occur where I sleep. I am going to rotate the bed and I hope that helps. It does concern me that the good times are over.
It has been 6 months and already my pillow top has visible indents in it from where I sleep. I am a little overweight -- 200lbs 6'0'' but that should be ok, right?
I wanted a pillow top for the extra comfort, but I didn't expect that I would be sinking into the mattress at night. It is a little too soft to my liking.
This is an superb mattress. My husband and I sleep soundly through the night and we love the feel of the mattress. No complaints from us.
finally a great night sleep! and a affordable price. after spending $8500.00 on a supposedly best set, we were miserable, too heavy to move, uncomfortable bed. I was doubtful, we only had rotten bed 18 months, I was sleeping on the sofa. looking to buy new sofa, I saw sale and we figured what do we have to loose? quarter of the price and have slept like a baby every nite since ! thank you!
We bought an Eastman House mattress in January of 2017. I need a firm mattress, and believe paying for quality is important in something you’ll spend 6+ hours a night in. It always $1500 but It’s supposed to have a 10 year warranty and we even bought the recommended over-priced cover for an additional $150 to help keep the mattress “under warranty”. In late October 2018 I started having back issues, that required frequent visits to a chiropractor and most recently to a med...ical doctor to get some relief. We’ve taken pictures, filled out forms and waited 3 weeks to hear back from the “Mattress Rep” because the Furniture Store we bought it from has to receive credit back from Eastman to help us. We were told nothing is wrong with the mattress, it’s “just settling”, and to rotate it. We’ve rotated this mattress monthly since we’ve owned it. The side support has completely failed, but they focus on “dips” in the mattress. So it looks like unless the local furniture store wants to keep a repeat customer happy, I’m out the $1600+ and will have to pay for a new mattress. DON’T buy from this company...their warranty coverage is a joke.
We bought a queen & king bed last year. We spent more on them than we’ve ever spent on beds thinking we were buying high quality. My husband has back issues and his back hurts worse and the impression where he sleeps never goes back to normal. I don’t have back issues but I have a difficult time getting comfortable. We’re very disappointed with our beds as they aren’t comfortable and don’t hold their shape.
Still sleeping on an Eastman House mattress that was bought in ‘96, but it is nearing the end. Wore very well, silk on one side, wool on the other. Durable and comfortable. Would love to purchase it again, but not available in mid-west. Heard company was sold year after our purchase, and quality isn’t the same. Finding a replacement isn’t easy. Move seems to be online shopping, but I need to lie on a bed and have a good idea of what I am getting. Would buy this bed again in an instant!
I wanted a firm mattress & the mattress store recommended this mattress. Worst purchase I ever made. Within 5 months it has permanent indentations & major sagging. It’s only me & I’m not large. Didn’t know till mattress was delivered that Eastman says to rotate mattress every 3 wks for first 6 months. Wish I knew that before I purchased it but I reluctantly, faithfully did this. It did not make a difference. My back is killing me & can’t purchase another mattress right now because of the corona virus. Wish I hadn’t thrown out the previous one.
We worked with Barbro Sjötun at Hastens Soho and could not have had a better experience. Over the span of many visits, Barbro patiently took time to walk us through our many options. In addition to being an expert on Hastens and their amazing product line, she also seems to be an expert on sleep and had many insights that she was generous enough to share with us. Once we were ready to make the purchase, she was very responsive (even over weekends) - we could not be any happier with the service we were provided as well as the final product.View More Reviews
We worked with Saroya Garcia and had a wonderful experience! She was knowledgeable, not pushy and extremely accommodating. She spent the time to help us understand the company, our options and find the best bed for us. She was responsive to our emails and even held the store open late one Friday night when we couldn't get out of work in time to get there before closing! We couldn't be happier with our Hastens bed and had a wonderful experience working with Soy!
Barbro is a mattress expert in addition to being just a genuinely nice and interesting person to talk to. She is familiar with all high end mattress brands and I've learned a lot from her. After owning my Hastens 2000T for 5 years I am back to buy another one for my weekend home.
I have been shopping for mattress for a while. A friend recommended Hastens. Boy, it was the most comfortable mattress I have ever slept on. Although I ended up with bedding materials not mattress, I was very impressed by Barbro's professionalism and her knowledge in this prestige product line. Thank you Barbro for your help today.
After being discouraged by an unpleasant salesperson at the Upper East Side location. I ventured to the SoHo location where the salespeople were much friendlier. I ordered a very high end mattress in which I have waited three months to receive. After communicating with the team and having the date changed multiple time (by them) we settled on a date and time. That date came and they tried to deliver well before the delivery window. I made sure to accommodate this and did everything I could to make things run smoothing including co-ordinating alternate elevator use with the delivery. After everything was in the apartment and the movers had left I realized that the mattress that was delivered was not what I had ordered. Immediately contacting the company, who were confused, I was treated as though it was an error on my behalf. Rather than the concern of making sure i had the mattress that I had ordered three months ago the issues was the incorrect mattress and soon soon they could pick it up. When I asked about when I can expect mine (as it was scheduled for today) the response I received was, "I don't know". After a number of calls back and forth it was decided that the incorrect mattress would be picked up and the correct delivered at the same time. Then another phone call- the mattress is scheduled to be picked up but still no idea when my mattress that was ordered three months ago and had scheduled for delivery today would be arriving as they can't swap them on the same day. At the end of the day I'm still waiting on my mattress and I was treated with a bad attitude by all of the staff who didn't take any responsibility for their mistake. This isn't the high-end customer service you would expect from a high end store. Very disappointed.
This is a review for treatment in their union square/flatiron location. Dean an elderly white stuffy male seemed incredibly uncomfortable that he had to help me (a brown skin woman). He called my son a she because he is completely ignorant about the Sikh faith. I wish I was not so angered by this experience but it's very hard to give someone so visibly racist the benefit of the doubt.
Worst value ever! $15,000 for a mattress that becomes hard as a rock. And their warranty is a total scam. When you call to complain, They send so-called technicians over who just turn a few buttons and then tell you that you may have a problem when they can't improve it. Then they lie to their supervisor on the report. Unbelievable. Stay away!
Wow, the men working here ? superb,They were able to help me have bedding shipping out to California by the time I get back.The natural materials are a big selling point. And to rest on it feels like being in a supportive vat of whipped cream pure luxury.
I bought my Hastens bed 8 years ago and I still look forward to sleeping on it every single night. The customer service is polite, friendly, and helpful. I recommend you take the time to test each bed out properly to make sure you're making the right choice. It makes you think seriously about what position you sleep in. They give you ample time to try everything, and will even give you a blanket and turn down the showroom lights. After all, it is a hefty investment. Also, they aren't kidding when they say you have to religiously flip the mattress during the first year or so to make sure it settles evenly. My salesperson would call me when it was time to flip it again. Now that is customer service!! Follow their advice, and you'll be the proud owner of a solid and comfortable mattress 8 years on.
Despite the high price, Haastens has not bothered to resolve the issue with the mattress topper. There is too little stiching and, as a result, if two people sleep in the bed, the result is a large lump in the middle -- where the stuffing has shifted. When I went back and asked about this issue, I was told to walk on the topper. This is a ridiculous solution. Their sheets also shrink with normal washing. Definitely not worth the money.
After spending so much on a mattress I would expect it to be comfortable for many years. I have clear indentations on the bed, and asked customer service to help remedy the issue. They came over and told me a needed a new topper for $3200, and then it would be fixed. I bought the topper and 2 months later, the issue was not resolved. Customer service came back over to evaluate and told me to walk on the mattress to even it out. Definitely not worth purchasing to go thru all this trouble. Also, they said the $3k topper would remedy,w which it had no effect except ripping e off yet again.
We purchased a bed from Hastens about a year ago and could not be more dissatisfied. We've attempted just about everything to make the bed more comfortable (taking the topper off, putting on a wool mattress pad, cotton pad...). The bed is NOT worth the price and the horse hair toppers are just plain uncomfortable for everyday use (in the store they will feel great). My suggestion is to look elsewhere. Also, the bed weighs a ton, they'll tell you to flip and rotate it every few months, plan on getting a few people to help.
I originally bought three Hasten beds ($10,000+) for my home including a split king mattress/box-spring combo. Throughout the sales process, I was never warned of the issue of having a split king. The crack between the two mattresses has become a huge issue. In fact, they assured me that the crack was not an issue because of the pillow top that accompanied the bed. After contacting customer service for suggestions or for an appropriate remedy, what I expected was perhaps an offer to receive an additional mattress pad ($200) to help alleviate the feel of the crack. What I got was a "too bad for you" response. This to me, is unacceptable at these prices. Their customer service should be much better than this. If you buy one, better hope you do not ever have an issue with the bed.
I never thought about beds as an investment until I came here. The store is beautiful and staff super friendly. They even have their own parking lot which is rare in West Hollywood. A little bit about the actual experience.....I felt very little pressure to buy a bed. The associates were more than helpful in answering any questions that I had and the only thing they really wanted from me was to lie down and take a nap for 10-15 minutes. The product sells itself!!! The owner even invited me to come over and take a nap for a few hours (towards closing time). He didn't want to sell me a bed unless I really experienced it and enjoyed it. I had probably come into the store a half a dozen times by now. Each time I walked out empty handed. But every time I went in, they treated me as they would a new customer. Unlike other Hastens stores I have been to, this location also has a customer service team to visit local customers every 3 or 4 months to make sure the bed is working great and to massage the bed. They do require a little maintenance every now and then but it goes a long ways. A great product, awesome manufacturer warranty and superior customer service. I had to take the plunge.....What was I waiting for??? Long story short....I closed the deal and couldn't be happier!
The best bed in the world. Prices will range from 9000 all the way to 150,000. Yes. Dollars. Our salesperson (Peter) was professional but also friendly and just there to help you pick the best bed. We are happy with our Luxuria bed purchase and can't wait for it to arrive at our home.
First things first...if any company needs to see an example of outstanding customer service, look no further than the management and administration of Hastens on Beverly Blvd. My wife and I walked in to Hastens for the first time and were treated with the utmost respect and service. We ended up not only buying a mattress, but we also threw in some pillows, a mattress cover, and a comforter. Linus and Anna took excellent care of us. Just recently I also met Andre who was another absolute pleasure to speak to. One of the perks of Hastens is that you can choose a custom size bed. So my wife chose a slightly larger one. It turned out that standard sized sheets wouldn't fit our bed. So we called Hastens for help. Linus found us custom sheets and had them shipped to our home. The sheets fit perfectly. They are also very soft and strong. They have lasted very nicely. These beds are made with all natural "ingredients." So they don't harbor allergens like other beds. The beds are all handmade. The quality is so great that you never need to buy another bed again. They offer a 25 year warranty. And even offer a service to come out and flip and fluff your bed twice a year, for free. We have had our bed for 4 years now and it still feels like the first day. No pains. Sound sleeps. Sometimes, it's actually too comfortable. My wife can't keep her eyes open for more than 5 minutes after she enters the bed so we can never get through any movie together. So in conclusion, you invest once, and never really need to again, and on top of it you get service fit for kings for the rest of your life. You basically never have to worry about your bed. Someone is always watching out for you to make sure your purchase lasts and lasts.
I came to Hastens West Hollywood today to browse their selection of Swedish mattresses. The location of this Hastens is very central. It's on Beverly Blvd and Robertson. Beverly Blvd is lined with many high-end, hip furniture stores, so I wasn't expecting Hastens to stand out in my mind when compared to all the other stores. But surprisingly enough, I really enjoyed my experience at Hastens on Beverly! I found the owner to be down to earth, knowledgable and friendly. I liked how he really believes in his product and that he himself owns several Hastens beds due to the sheer quality and ergonomic support that each mattress provides. I liked how the store had a selection of all the different beds, from the very beautiful black fabric "Vividus" bed, which is thought to be the world's "most exclusive bed," to cute peach and white checkered twin beds for the children. My favorite? The country-quaint green and white checkered mattress at the far back left corner of the store. So cute!! So Spring!! The store itself looks very "Swedish." Light wood colored floors and most beds in the characteristic Hastens blue and white checkered cloth. I like the metal lift in the store for handicapped customers. I also like the ample free parking in the store front for customers as well! The silver/stainless steel accents are also a nice touch to the store's modern look. Hastens on Beverly is a really great place to shop! I was hoping to catch a glimpse of one of the celebrities that bought from this Hastens, but no such luck today!
This store would be a great place to hang out and read the paper because the beds are so comfortable. The staff is friendly and knowledgeable and not pushy at all. Sverige är fantastiskt!
I would absolutely not recommend this company due to their poor customer service and being sold to on terms that they cannot fulfil. We placed the order with them based on their promises, but they have reneged - and all this is in the terms and conditions according to an email we have received from them, so there is nothing that we can about it. Communication is appalling. For a company that prides itself on sleep, they do not care about making life additionally stressful.