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Dynasty is a mattress brand that is sold direct online, through local retailers and famously on Amazon. It is known for its low prices and low priced deals. Their mattresses feature all-foam designs with cool gel foam in the top layers to help dispel heat. Overall, many customers have good things to say about initial comfort, with some complaints mentioning longevity in some cases.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Dynasty in this match up!
See Our Full Review of Dynasty
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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Finding out how sleepers really feel about a mattress is difficult business -- especially with companies coming in and out of the market quickly. These mattresses, sadly, aren't rated as well by sleepers. There are still folks that love their mattresses, but there are many others with complaints. Read on to understand the specifics of the mattresses.
Some of the customers don't feel that the mattresses support them well enough. Though there are some that find these mattresses good for them, if you have a wide frame or shoulders, make sure that your choice fits with your body before buying.
For those that are hoping for impressive edge support, some describe these mattresses as having lacking edge support over the short term.
Mattresses that last a long a time are great, but not always easy to find. Unfortunately, these mattresses are not well rated when it comes to durability. That said, some mattresses may last a significant time without problems, while other customers find their mattress to break down quicker than expected. If you are a heavier person, make sure to do some extra research before buying.
Not all customers report feeling good about these mattresses. Some folks report feeling comfy, but others experience discomfort. Although one of these may work great for you, because of the responses it is more difficult to estimate. Look on below to see if one of these may work for you.
These mattresses aren't ideal for everyone in terms of their support. Though some folks like the feel of these mattresses, some have had issues with lasting alignment. If you are thinking about this mattress, make sure that it works for your body before buying.
Edge support is definitely a concern for those that struggle with mobility. Others don't really feel its that big of a deal as long as they are comfy sleeping. These mattresses may not offer the kind of edge support that lasts so make sure to do added research if it is important to you.
Sleepers note that durability is one of the most important factors to them. We all are hopeful our mattress will last a decade or more and stay just as cozy as day one. Unfortunately, not all folks have had good things to say about these mattresses in regards to durability. If you are considering buying for your main mattress, read the reviews to make sure it will work with your body before buying.
This mattress is wonderful for my elderly parent. We have it on an adjustable bed and it is just the right amount of firmness vs. softness. The workmanship is really nice and it is an attractive product. My parent is loving this mattress.View More Reviews
The first night on this bed was the best nights sleep I've ever had. Its like angels made my bed personally using magic. Im truly in love and completely satisfied.
Best mattress I ever slept on. Always had the expensive pillow tops but either to hot or back problems. I love this mattress.
Called manufacturer about return if necessary, and related costs. Remember, it's MUCH bigger if I have to return it. Beware: if u happen to not like it, u will pay over $100.00 shipping, plus incurred costs if u have to get someone else to take this FULL QUEEN size mattress to the shipping point because u can't lift it! Thought u might want to know.
Excellent. Did take some days for it to unwrinkle.
AAAAHHHHHHH!!! A little too soft.
Well know I am ready to review my King Memory Mattress, we have had this mattress for 18months and it has been Awesome!!! I highly recommend it.
Bed hurts back. No support
Nice looking bed, but take note that it is ULTRA FIRM - which is fine if that is what you are looking for. Took several messages to get a response from company and told that customer is responsible for return shipping. Since mattress is inflated to full size - freight shipping is several hundred dollars so we ended up keeping it for spare room.
I purchased this bed because it was listed as medium firm which is what my last dynasty mattress purchased 8 years ago was listed as. This mattress is much more firm.
Slept on it 3hrs after opening from the vac seal. My girlfriend and I Did not notice any smell and slept great same with our 70lb pit bull..Lol Shocked that it was just as comfortable as my $3000 sleep doctor bed that was less then 2years old and also that's the best bed I've ever slept on. Only reason for getting a new one was because it was a split king. I've had back problems for over 10years (2 hurniated discs, fractured vertibrea, muscle spasms and sciatica.. hinse the split king zero gravity adjustable frame. Now that my back is bettrer I can sleep flat now with this new king bed. I dont have to worry about waking up in the crack anymore!!
I had high expectations for this mattress! It is uncomfortable and leaves ridges where we sleep. Yes, I turn the mattress every couple months, and the ridges just become more ridges on top of the old (now sideways) ridges. Very disappointed and hunting for a new mattress!
Enjoy my new mattress, it is soft to the touch but firm enough for good support. My shoulders feel a lot better where they was achy. Both mattress and free pillows expanded to full size within minutes wheras it says that it made take up to 72 hours. Pleased with my purchase.
Our guests love this mattress and told us it's extremely comfortable. Laid on it ourselves when we first got it and were shocked it wasn't as firm as the other ones we had bought. It's been a month and we think the mattress has fully filled up, which it's now firmer than the 1st day we bought it. Comfortable.. we always recommend dynasty mattresses to our friends & family!
mattress is NOT PLUsH but very Firm !
Horrible mattress! Very firm! Like laying on a board. Have the worst neck and backaches! Plus there is no cooling gel. It gets very hot to sleep on. Will be sending this back. Very disappointed!
Took all my hip, back and shoulder pain away!
The Dynasty Mattress arrived in a box and handled well with a 2 wheel cart. The box it came in was marked soft and almost no odor when expanded. We listed our 5 year old 1800.00 Beauty Rest sagging Mattress for free pickup on Face book Marketplace it received 20 calls and was gone in 2 hours.I weigh 240 lbs and my wife about 170 . We have no backaches since we bought this mattress (from everyday backaches). We have had this mattress 5 months with no sag. We are in our late 60's and sleep all different ways ( side stomach back close together )The mattress feels firm but, compresses the right amount for a good nights rest. We do have a padded mattress cover. Yes we would buy this high mattress again.
First I want to say there is nothing wrong with the quality of the mattress. My issue is that this falls in the firm category and I was looking for something plush. As a side sleeper this fact has caused me excruciating back pain. If you're looking for an inexpensive, quality, firm mattress, this isn't a bad choice. If you want something to sink into after a long day, keep looking. I balanced all of my 220 lbs on the heel of one foot and sank in all of 2 3/4" I of course tried to tough it out and break it in as most mattresses need some time and only succeeded in running past the return date, not that I'm sure how that would work as it expands to about 5x it's shipping size once opened. I've purchased a better, much more expensive mattress locally and will resell this one to someone who will enjoy a firm bed. There was a slight odor as expected when I opened it, left it in the garage for two days and it aired out just fine, no complaints there. I may have gotten a defective one, but I can't even call this medium, it's very firm.
I will never buy another spring loaded mattress again. This bed is amazing! Last night was my first night sleeping in it and I slept ALL NIGHT without any issues. It's super quiet, I didn't sweat at all throughout the night also you cant feel the person next to you move which is great. My baby is 4 months old and every since I was 3 months pregnant my hips and lower back have hurt so bad from my previous mattress (BeautyRest aka Trash) , but this morning was the first time I got out of bed and wasn't sore, achy and, stiff. This mattress has brought me long overdue relief. And it just keeps growing! I love it and highly recommend it. Also I didn't notice a smell and the pillows are amazing too
I’ve had this mattress for almost a month now. I am pregnant, so sleep doesn’t come easy these days, but this mattress is awesome! I can still feel some of my boyfriends movements when he tosses and turns, but it’s a huge improvement! I’m not sure how cool it is, but this is my first experience with a memory foam mattress. Mine came with 2 pillows. Be sure and get yourself a waterproof protector to protect your investment. That is a must have!
Have tried it for a month. Not worth money. Sagging around edge and in the areas we sleep. Also back hurts worse than before. Hopefully they have a hassle free returns/refunds.
Awesome bed. We sleep so good! Great buy. It is heavy so have some help if moving it upstairs.
I can't say anything bad about this product, including the 2 free pillows! Its soft yet firm, no chemical smell, rose within 3-5mins to full size, is relieving my husband's back pain, is not hot at all. We are in love with the product.
Best Mattress ever!
No major smell as reported by others. Took shape quick. Very comfortable. Time will tell about durability.
This mattress is so comfortable u can't go wrong . We wouldn't trade it for anything super soft
Too firm. Definitely not a plush.
Amazing.. great quality sleep on firm mattress. Perfect fit. Meets all expectations, already recommended it
The Mattress was delivered Friday, and set up to expand for 72 hours, we slept on Mattress Saturday evening but it's sagging in the middle!
I was looking for a thick mattress that wouldn’t leave holes in the bed from where you lay. It springs right back up. True definition of memory foam and bonus pillows were awesome! Didn’t have chemical smell but does need some time to inflate after coming out of the box. Love how thick the mattress is!
I was aways old school coil spring mattress guy. Wow so glad I tried the new foam gel. Delivery in a box of a queen size bed to your door. Crazy! It's pretty heavy getting the box upstairs but two people can handle it. Unboxing was easy. When you cut the plastic off be careful not to damage. Then get out of the way for the expansion. The two pillows could be over looked they are flat under mattress. I had opened it about 4:00 and by 9:00 it grew to pretty much full size. It took a night or two to get use to the new support. I use to toss and turn all night with cover's all wrapped around me and sore back. Now don't remember going to sleep or that morning is here already. Very happy with it so far! My son is buying one now.
This is the most comfortable mattress I've ever slept on. It's a bit too soft bit overall it's comfy. The price is amazing and my back is no longer stiff in the mornings.
I love the mattress! It's firm but still has a nice give to the memory foam. The chemical smell took forever to go away otherwise I would give it 5 stars.
I haven't slept on it yet, but it seems that this thing keeps growing and growing. I purchased it for a Bookcase storage bed, needless to say, I will have to purchase a step stool to assist me getting on to the bed. To the touch, it feels good, but I won't know until I actually sleep on it....... as soon as it stops growing. Update: Today is day three and the mattress has grown to 14 inches and has another half inch to go. It is big and tall and very heavy. This is the third day of it being on the bed and it does have a musty chemical odor. I still haven't slept on it or climbed upon it, but I will leave it on for another two to three days to see if the odor goes away (open the windows) and to see if it will complete the growing process. I will either send it back if the odor doesn't dissipate or buy a bed step stool to climb this mountain. See the images.
I've been searching a while for a good brand mattress and im so glad I found this brand. I love this mattress, it is better than my old Zinus foam mattress. It does have slight chemical smell at first then it goes away. Came in big box, airtight. It inflated in 30 mins. Id give it a 7 on plush scale and a 7.5 on the firmness scale. Doesn't feel hot like my old mattress too. Def worth the money.
I can finally sleep directly on my side again! No more twisting my upper body opposite of my lower because my expensive pillow top spring mattress killed my shoulders and hips!
I am so happy with this purchase! The bed is amazing!
This bed is awful. We loved it for 2 nights and then it turned into a rock. If you wants a soft or even remotely plush bed this is not it. I wake up sore every morning and reverted back to my old bed while this mattress sits in my storage.. I would just sell it off but I wouldnt wish this waste of money on anyone. And when you try to reacj out to the company to try to find som kind of resolve, they compleatly ignore you. Do your self a favor if this.is your only bed option and sleep on the floor because this bed is the WORST.
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match