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Dromma Bed is sadly no longer available as of 2019. Dromma offers just one bed that is a blend of memory foams. What's different? Dromma is a blend of latex, polyurethane, and bio-foams that are CertiPUR-US certified so they don't offgas harmful chemicals. The top layer is latex, middle layer is a cooling gel memory foam layer, and its base layer is a polyurethane and bio-foam combination with an aim at lowering the amount of petro-chemicals in the product.
Raymour and Flanigan sell a variety of mattresses including many name brands, but they also sell mattresses under their own label - Bellanest, which is a line of extremely affordable mattresses. Their mattresses come in either memory foam or hybrid varieties, and most find them comfortable though there are some that claim durability issues.
Based on our aggregated reviews and our scoring method, we recommend Dromma in this match up!
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: 7.5/10
No Back Pain:
Raymour And Flanigan: 7.4/10
Raymour And Flanigan: $219-$759
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Raymour And Flanigan:
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By using customer reviews, you can create a better list of potential mattresses to target. Sleepers rate these mattresses well, but there were some that weren't as comfortable. The below has more information about the feel of the mattress and a selection of customer reviews -- read on!
Most customers find these mattresses supportive, which means that they align the spine for those that prefer their firmness specifications. That said, there are a few people that have reported issues, so make sure to check out whether your purchase pick is right for your sleeping position and body type.
Overall, these mattresses provide a good amount of edge support, which means most don't experience a noticeable depression when rolling towards the side of the mattress.
Bowling Ball & Density Tests
In density and bowling ball tests that measure even support throughout the mattress, these mattresses have good even support throughout the surface. However, some customers have complained about support over the long term, so make sure it works for your body before purchasing.
We all want a mattress that lasts for a long time, but due to good marketing and an overwhelming array of options, it can be hard for shoppers to decipher. That being said, reviewers and customers respond similarly when you can see all of the reviews. These mattresses do a good job with durability for the average customer. Heavier people may find these mattresses have less longevity.
Customer reviews can be sometimes difficult to find and make sense of -- especially with all of the noise in the industry. These mattresses, sadly, don't get the highest reception from sleepers. There are still sleepers who are perfectly cozy with these products, but others that are not as much. Read on to understand the specifics of the mattresses.
In terms of having lasting supportiveness, these mattresses have mixed signals from customers. Some customers feel comfortable and well supported, but others didn't feel comfortable while they slept. If you are larger than average, these mattresses may leave something to be desired.
Edge support is an essential item for those that like to lay close the edge of their mattress without dipping or rolling off. Some folks may find these mattresses to not provide adequate edge support for them.
Unfortunately, these mattresses aren't appreciated as well for their durability. While some folks had good experiences with the performance, others had comfort issues faster than average. Take a look at the specifications of the mattress, warranty, and return policies before buying if you are considering.
4 nights so far and I feel that I am adapting to the bed and the bed to me. Trying to replicate the memory of a bed that felt like lying on a cloud and... one that I looked forward to returning to if ever away on a trip. That bed was an extra firm traditional spring coil mattress with a 2” tempurpedic memory foam topper. Only drawback to that setup was that the topper gained heat and retained it throughout the night. Figured the new foam mattress technology could offer both the firmness, contour and comfort of the topper, and provide cooling and heat dissipation. Compared many of the bedinabox solutions and settled here because of the material composition layer mix and the fact that it was thicker at 12”. First night could really feel the density and support but wished it was a tad softer. Was really comfortable when lying on back but since I am predominantly a side sleeper the initial firmness took some getting used to. With each subsequent night I feel the mattress giving a little more as perhaps the compression and use conditions and eases the surface a bit over time. I typically toss and turn throughout the night because of both insomnia and apnea so I was optimistic that a new mattress could help. I feel a progression with this mattress in the right direction but think that another layer similar to the feel of traditional memory foam would make it perfect. I do feel as though I’m tossing less and more of that movement can be attributed to poor pillows and neck adjustments - that I am also replacing by weeks end with mypillow. Pleasantly surprised that off gassing and odor is minimal out of the box and seems to be getting less by the night; really not an issue. Also pleased that the heat gain I would be worried about has not factored in with this mattress. I’m choosing not to add a topper and expect that this mattress will grow on me. Overall very satisfied with my choice and experience thus far.View More Reviews
I am a little disappointed with this bed because it doesn’t seem to be as firm as tge twin size mattresses I bought last November. Having a choice of firmness... would be better, I think.
We have had the Dromma mattress and foundation for appx 3 weeks. The foundation was easy to assemble and so far the mattress is GREAT. Both my wife and... I have slept great on it. Time will tell but I think it's a keeper!
The best mattress that I have ever purchased. I was skeptical buying online, without ever touching the bed, but the reviews were so good I had to try.... I was not disappointed. I am a combat veteran with sleep issues, so this purchase was an important one for me. This is a great bed at a great price, without the hassle of going to a store and being "sold" a mattress.
Didn't receive order confirmation after placing order online. Would also like a copy of my receipt, return policy, and warranty information both in the... box with bed and emailed.
I am a United States Navy Veteran and I would like to personally thank Dromma for offering us a military discount. Dromma went above and beyond to make... sure that my buying experience was perfect. And they delivered on that promise. I spent many hours reviewing different bed in a box mattresses before deciding to order my first bed in a box mattress from Dromma. I live within a few blocks of two mattress stores and I thought about going there to buy another mattress and box spring, however, I used a razor blade to cut open and see how my last mattress and box spring that cost way more than a Dromma mattress was constructed and I discovered very poor quality construction and materials used. I will never again buy a mattress and box spring as a result. You can simply unzip a Dromma mattress to see what's inside because they have nothing to hide. If your looking for a bed in a box mattress to buy that is top quality at an affordable price and made right here in the USA, look no further.
Customer service was great, both online and on the phone. Bed arrived quickly. It was easy to watch it unroll itself, no smell. MADE IN USA of USA materials... was most important. Changed from a hard and very heavy 100% latex mattress. Much easier to make the bed now. Ordered the Med Firm, but thought it was too firm. Put a 2" topper on it and all is well. I am not sure if they offer two levels of firmness anymore.
First foam type mattress purchase. Did mot know what to expect, but thus far i am sleeping better, my back feels better and even my snoring has improve.... Definitely would recommend it to anyone!
I love the Dromma mattress. It's firm but not hard. I slept great starting the first night. I hardly move at all and never wake up stiff. It took a couple... nights for my wife to get used the new mattress, but she loves it now as well.
Heavenly bed! That extra 1" makes all the difference in a luxurious feel. Solid, comfortable and amazing!!!! I love that this is probably the healthiest... mattress I can sleep on, too!
We ordered this bed for my daughter and she is getting a full nights sleep and waking well rested. She is also tossing and turning much less.
Both my husband and myself are in our early 60's and have always owned a traditional coil mattress. When we were due in replacing our old coil for a new... one I began to research our options. One option was a memory foam mattress! My next worry was the issue if I would wake up hot on a memory foam, Dromma bed explained how their mattress was different with a layer of cooling gel and took care of the heat issues. Dromma Bed gave 200 nights and you could still request a refund! Dromma Bed is made in the USA! Every review I could find gave nothing less than a 4 star and most were 5 stars! I do not regret my decision and my husband loves our new mattress!
Great bed very pleased with our King which we have had for 2 years now. We decided to get an adjustable base so we decided to purchase 2 more twins. Great... price and quick delivery. Thanks so much.
Needed a bed for a vacation property and didn't want to spend over $3000 at our local mattress store to duplicate the current "memory foam" bed at our... primary residence, so decided to give online mattress shopping a try. So glad I found Dromma. Mattress arrived on time and was ready for immediate use. Would definitely recommend and purchase again.
all in all, great bed! didn't get any notifications after the initial order acknowledgement an after a couple of emails eventually got an email with deliver... status.
Bet Mattress we ever had. My wife's backaches stopped as soon as she slept on this bed!!!
Comfy comfy comfy......
We ordered firm but we seem to sink in in some spots. Should of sent back to replace but to much trouble.
I really did not have any issues with ordering my bed. People were nice and able to assist me in deciding between a firm and soft mattress Style. People... answered my email I sent much later after buying it to learn more about how it prevents dust mites and not. They were able to detail the return policy and the fact that there was no issues with returns for such a long time. So there's really no difficulty in ordering the bed.
We are used to a firm mattress so still getting adjusted to med. firm and it's been three months. The mattress is great other than firmness and the sides... are way to soft. Not meant to easily sit on the edge of the bed. I really don't think this should be called med. firm. No firmness about it.
I received fast delivery. The bed did not smell when unrolled. It is very comfortable so far (1 week).
This mattress shipped super fast with quick delivery, easy setup, and is by far the most comfortable mattress I've ever slept on in my life. I would highly... recommend this mattress to anyone. I already feel a difference in my back pain after only a week of sleeping on it. And with their 200-night guarantee, I have nothing to lose by trying it out. So happy with my purchase!
Absolutely perfect product and purchase experience. I researched six or eight memory foam beds and finally concluded this would be the ideal bed and it... is. Dromma changed from offering two choices of firmness from medium soft and medium firm to just one that their rep called a perfect firmness. We really do like it and the quality of the cover seems to out-do the others, at least based on pictures. In real life the cover is very nice. Shipped quickly and set up in probably 10 - 15 minutes with no problem. Love it.
Great customer service when I needed to exchange the softer mattress for the firmer one!!
My daughter and son in law have this bed and recommended it to me. Great choice! Very comfortable and would encourage others to try it too! May get another... for my guest room but could not find firmness options on your website...... please get back to me.....a satisfied customer : )
Nice so far. 1 week.
Very comfortable and cool as promised.
We purchased the bed and the pillows,completely satisfied.
It took a little while to figure out how to get it on the mattress but all in all when on it is perfect.
Very comfortable mattress. I would recommend it to anyone. Also very quick delivery!
Bed came very fast. Box looked too small... Opened box ... Bed became huge and full sized... So easy , such a good deal and you can sleep on it for many... night and send it back if you don't like it. But you will like it . Bc it's so comfy and makes me wanna stay in bed . I had both my sister's , and my roommate order one . It's glorious
I loved this mattress for the first couple months. As I neared the end of the trial, it started softening up a bit, which could have been a good thing,... but ended up causing me back pain. I feel like its a great mattress, it just didn't quite have the support that I needed. I've tried a few other all memory foam mattresses since with similar experiences, so I think it's me much more than the mattress. The return process was simple and painless. I would recommend them if the mattress sounds like it would work for you, even though it didn't work for me.
This bed is excellent! Very satisfied and recommend absolutely.
After sleeping on this mattress for almost a year, I feel as if my consumer choice was the right one. My husband and I tried a medium-soft Leesa mattress... and it was too firm for both my husband and me. I had slept on a Casper and it didn't have the thickness that I wanted, granted this was only after one night. I ultimately chose the dromma because of their 200 night trial and customer reviews. I felt that if a company is that confident in their product, then I want to see why. When the dromma arrived I was anxious to replace the Leesa mattress. Delivery and set up were both simple. I felt that after the first night I had made the right desicion. it took my husband a little longer to love the mattress as he was annoyed at yet another mattress delivery. After a few weeks he loved the mattress. It is a firm, yet cozy feeling mattress. The cooling core technology is refreshing in the summer and warm in the winter time. The price was very competitive and reasonable for such a quality mattress. I will return to dromma the next time I am in the market for a mattress.
It's been a couple years and I still love my dromma bed. It may sink in a bit (especially on my 6'5" man's side) but not as much as any other bed I've... had. We rotate regularly and that helps. Going order one for the Motorhome!
I have owned this bed for about a year now and still sleep very well. I wanted a softer mattress and this fit the bill. I still sleep soundly and comfortably... where I used to have aches and pains!
An Excellent mattress with great soft comfort, but still provides great support. I tried another mail-order mattress that just wasn't soft enough and I... returned it and bought the Dromma Bed. Dromma gives you 200 days of worry free time to decide if this is the right mattress for you. Don't hesitate to buy this fantastic mattress.
Sleeps great! We tried leesa first and it was just to soft and we did not sleep well. Since switching to dromma we are back to a good night's sleep! We... bought the med firm.
Love the mattress. Very comfortable. Staff at Dromma we're very helpful and pleasant. I would definitely recommend the 'Dromma matress'
I got the medium firm Dromma Bed and it is the most comfortable bed I've ever slept in - better than any of the nice hotel beds I've slept in, too. Not... a twinge of back pain when I get up in the morning, either (I'm a back sleeper). I can easily edge-sit on it too. My wife has the medium soft Dromma Bed and she loves that one since she's a side-sleeper and the bed gives her some relief from her arthritic hip pain. I recommend the Dromma Bed!
My husband and I were not sure if we would like the new mattress but turns out it's perfect. We are sleeping better and loving the new memory foam. Thanks for the help R&FView More Reviews
We were a little scared to change from a mattress with springs to the new memory foam. WOW, what a great choice though. The memory foam conforms to your body and is so comfortable. The aches and pain of growing older have disappeared when sleeping on this mattress.It just supports your every need when you sleep. Would buy this mattress again in a minute after using it! Thank You Raymour and Flanigan
My mother bought a mattress 1 and half years ago. They came out, checked the mattress, told her she wasn't getting a new one cause she sweat on the mattress. Only took pictures of where she sweat which was one spot, it's not like they are going to resell the mattress. And they should correct the guarantee that if you sweat don't call us. Some guarantee they have. They didn't even check that the mattress was sunk in on both sides. When I sat on it I fell in it. And we have rotated the mattress. I will never buy from them again and I will tell all my family and friends as well. Thanks for nothing Raymour and Flanigan.
I am writing to this hoping someone on top will hear me out and re-consider the sales tactics. Your employees are salesman, not doctors. Customer knows best. After 9 wonderful years of having my 'firm' bed from Sleepy's it was time for a new bed. I would have returned to Sleepy's for my mattress needs, but they closed down their Waterbury, Ct. location. And so, because I had done business with R&F in the past with furniture, I thought I'd try buying a mattress from R&F.
Now from my sleeping experience, which is above all other professional bedding experiences, I was determined on getting me another 'firm' bed. Who knows my back more than my back? So I walk into the Waterbury Location and immediately I was approached by a sales rep. I told her that I am looking for a mattress. As we walked to the back of the store, she asked what type of mattress I had in mind and I told her a firm mattress. She then begins to ask me what side do I sleep on? I told her that I am a side sleeper. She then said, that for a side sleeper plush is the recommended mattress. I told her well thats against everything I believe in. I then told her, that I walked into R&F with my mind set on buying a firm mattress due to my previous mattress experience. She has me try out two plush queen beds.
One was too soft, but the other at the time felt like it may have been what I needed. She says, I'll give you 15 minutes on the mattress and I'll come back to see what you think. She comes back to what felt more like 10 minutes and asked what did I think. (I now know a mattress decision takes way more than 15 minutes.) I told her the mattress does seem that it will do the job. Plus, hearing all she had to say about plush being for side sleepers made me feel like I may have been wrong with my own idea of a firm bed. Even a manager came by to help me understand that side sleepers use plush. He even stated, 'firm is one of the most returned mattresses.' They also convinced me to buy the platinum warranty just in case it doesn't work out. I make the deal. What a regret!
I should of listen to my body! The bed arrives and my first night on it was great! But on the 3rd day, I woke up with with a stinging feeling on my hip side. I went back to R&F and spoke with the manager and he said, it may be that my body is adjusting to the bed and that I should give it more time because I have platinum coverage. I leave thinking he may be right about me adjusting, so I go back home. But I now see, more time sleeping in a bed that wasn't for me wasn't good advice, medically speaking. Even a healthy back can get harmed sleeping on a bad mattress. The manager who said I should give it more time was really saying to me, leave the knife in your hip some more, I'm sure your body will adjust. What ridiculous advice from him having no medical background, and stupid on my end to have listened! About a week later with sleepless nights and painful mornings, I wake up in tears and in much more pain.
Now, I went back to the Waterbury location. I see the same saleswoman and I tell her please get me out of this bed. She says, she's gonna get the manager. I think his name was Jim. I don't know what was with Jim that day, but he would not listen to my experience with this plush bed. It seemed as if he was upset that I was exchanging my bed and would not give me his ear. I wanted to give him my reasons on this whole plush idea for side sleepers may not be for EVERYONE. I wanted to tell him my experience on this plush bed and that maybe what is recommended may not apply to all customers. (During my research on mattresses, I read an article that strongly agrees that firm bed is for side sleepers) But seeing that Jim was acting irritated and insensitive to me, I felt so offended that I left pissed off out of the store and made a complaint to the customer care department of R&F on the manager of the Waterbury, Connecticut location.
Hours after walking out. I received a call from Newington, Ct R&F. The manager tells me that he heard through the district manager that I needed help exchanging my mattress and that he wanted to help me out only if I come to the Newington location. I wasn't too happy about the half hour drive there, but I really needed this issue to be resolved and was willing to invest my own time. The manager there was awesome. He heard me out and even agreed with me that the plush idea for the kind of built size of a man I am wasn't a good bed referral. A Firm mattress should of been recommended, due to my size and previous experience with a firm mattress.
I also expressed to him that I had wished I made the first decision or first mistake on my bed and not R&F. I felt now my warranty will be used up on what I believe was R&F fault by not listening to me before the initial sale, and the complaints after the sale. He told me not to worry. He will waive the 95.00 delivery fee and make this sale like a first time sale. But that if I don't like the new firm mattress, then I would have to pay the 95.00 for delivery. I agreed. I was very happy to know I finally am going to get some real sleep... not so fast!!
Here's the topper!! The second bed arrives. The delivery guys begin moving the bed out of the truck. One of the guys is out of the truck and the other is inside the truck sliding the bed out. When the bed was about to exit the truck, the guy inside the truck lets the bed drop to the ground. The bed bends at the corner due to the impact. I immediately said to the guy, 'Hey!, thats a thousand dollar bed and you shouldn't of done that. And especially in front of the customer, me!' I asked the other delivery guy in Spanish, because he knew little English, what happens if I reject this bed and don't sign because I seen the way my product was handled and now I'm concerned it may have been damaged? He replied, 'It'll be ok. You should see how we handle them at our warehouse.'
I was shocked that he said that, but at the same time I thought maybe the beds can handle such abuse so why fuss for another one. My new mattress is gonna get abused at the warehouse, like the driver said, before I even see it anyways. They put the bed down, I inspect it and lo and behold!! Now, theres a visible hump in the middle of the bed and a slope on the top corner of the bed where the driver let the bed drop. Complaint was filed again on the drivers handling of my product and his remark about how they handle all other mattresses at the warehouse. Finally, I am hoping this matter falls in the right hands and that I am dealt with immediately. I will be continuing my complaint until I am heard. If not, I will do whatever it takes so that I am heard.
**Update** 08/12/17 A foam mattress was selected and extremely discounted due to my awful experience with R&F. Two months later the foam mattress is not holding up. It feels like a plush foam now. My hip pain is still there. Very uncomfortable at night with both the bed failing to support me and also my hip waking me up at night. For the record, I've never had a left side hip issue. I hope there is no long term damage done to my hip. My advice stay away from this company. Their sales tactics is too aggressive, especially on a product that takes time to make a decision on. They're after your pockets with their aggressive sales tactics, and not after your well deserved beauty rest. I recommend going to an all mattress store next time.
After purchasing a mattress from the Raymour and Flanigan Store in Brick, NJ it was delivered with a fee to my residence. After sleeping on the mattress I began to get suspicious of the mattress I received. It did not seem to be the ultra firm mattress I purchased at the store. After researching my bill and the tag on the mattress I was able to confirm that the mattress was indeed not the one that I purchased! In fact it was a totally different brand.
I went to the store that I purchased the mattress at in Brick, NJ to discuss the problem. Come to find out they said that they don't even sell that brand mattress that I received upon delivery to my house. So they basically told me that I might have switched up the mattresses and tried to scam them! They were unwilling to give me any compensation and the accusation that I was trying to scam them is ridiculous! Lesson learned DO NOT BUY FROM RAYMOUR AND FLANIGAN!!!
I am an Interior Designer. I ordered this mattress for a rental house in Southampton. This is a mattress that will last. It is firm however the top is cushioned and soft-- without a pillow top! I find that pillow tops tend to sag or loose their plumpness ( usually on one side) pretty quickly so I never buy them. It is a high mattress so make sure you measure how high you want your bed to be. Go with the 5" box spring and if you need it lower go with a Bunkie board.
I need a firm support, but also have a 5" memory foam from my previous bed on top. The combination of the two works best for me. The pillow tops do not offer me enough firmness. I am very happy after 5 days.
The original box spring ordered was too big; the team from R&F returned the following day with a replacement.
We purchased this recently for a spare bedroom in our home. It's been used by guests of ours and the tell us how much they like it and how comfortable it is. We are very pleased with our purchase!
I sleep on this every night, and i'ts very comfortable. It was worth the money.
We need a bed for our guest room. Because my mother-in-law will be using it has to be comfortable but will not be an every day bed. This fits the description for us. We got it on sale for $500 and at that price it is a steal. Great for the price.
I love this mattress comfort height is excellent. Love the split box spring easy to get into my apartment. Would recommend to all my friends.
Great product for sleeping Dream comes easily You will like this when you use this for your real life You can happily sleeping in this bed
First night great sleep in 10 years! I didn’t know what I was missing.
Finally a bed I can enjoy to sleep in. Exact firmness I’ve always wanted and the height ratio is solid
Great mattress and great company to deal with. Delivery and set up and removal was so great and fast.
This mattress is amazing is like sleeping on clouds if there were such a thing.....
I am truly in love with our new mattress. Previously I owned a plush mattress but my husband and I experienced lower back discomfort and tightness in the morning. We decided it was time for a change and that we needed something more firm. We tried out 5 mattresses in the store within our price range and decided to purchase the Bellanest Imperial Firm King Mattress. We could not be happier, it is the perfect amount of firm for us and we no longer wake up with lower back pain. Also as first time owners of a king bed we are loving all the extra room. This mattress was a great find at a good price, and I absolutely reccomend it to anyone looking to switch from plush to firm for extra support.
Wooo This is the mattress that I need to sleep the whole day. Delivery and attention in Raymond and Flanigan is the best experience ever!!
So far I believe it may have being too firm for my wife as she is saying her back hurts. For me is ok no problems at all. After all for me is an ok matres.
Very nice. Bit more in height than old mattress. Having a disability,little harder getting on it. My shoulder & neck pain is 90% less now in the morning. For the on sale price&comfort, it's great!
Great mattress for my back pain. Very comfortable after a hard day of work. My wife neighbors came over and laid on it and tested it out. They will now head over to Raymour and Flanigan to purchase the same mattress. One of my neighbor bought the bedroom set this mattress was sitting on in the store now she's going to go back and get the mattress and box spring for the complete set.
Very comfortable and helped me sleep through the night!! No more back pain!!!
Just in love with these mattresses it is so comfortable I bought a queen size for myself and this full size for the guest room. So far it is doing wonders I just don't want to leave my bed in the mornings it was indeed a great buy.
This mattress is a little too firm for me. I would like to have had it a little softener. Thank you for your prompt service.
I just received my mattress. Right now I have mixed feelings about it. The majority of my life I have always slept on a super firm mattress. This is the first new mattress I'm sleeping on in over 10 years. I selected the Bellanest Firm but it does not feel firm. Not exactly soft but not really firm. It is nice, well made and I have no problem falling asleep. I'm getting use to it. I'm happy to have a well made new mattress. The Raymour and Flanigan sales person was very helpful. I would not describe this mattress as firm. A bit cushy.
I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told be the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home. I described the factory defect with the base, and was told that usually customers are forces to have the base manufacturer (reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress. R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired. So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products. I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.
I bought this mattress for a new apartment we were building we just moved in 2 weeks ago, we can not get a decent night sleep on it, its hard as a rock and not at all like the one we tried in teh store, upon going to the store, we were told since we didn't buy a mattress protector(which is a scam as we weren't offered any to buy or even say we didn't want it, they wont do anything the mattress is hard as a rock, they all lie when they tell you you can try it out and the if you do not like it they will retirn , so much for their 5 year warrantee, do not ever trust this chain
It is now 1 year since we purchased a brand new king sized mattress and adjustable bed frame from R&F. We did purchase the Platinum Protection Plan. The purchase process was good but since that day, all downhill. First, the assembly and installation of the bed frame was bad. The assembly was done wrong which resulted in the bed frame being stuck with the head and feet positions elevated. 136 minute wait on the Platinum Protection service line before I gave up and called Reverie. They instructed me on how to lower the bed, re-program the remote which then identified the problem as a bad remote. Since it was just installed I had to go back to R&F. Called service again and was told to expect a call within 48 hours. Nothing. Called the store and received a call back at the end of the day. A new bed frame was going to be delivered. Wow, great (or I thought). Bed frame delivered and assembly team identified that the first frame was assembled wrong. New frame in and all good, well only for so long. This weekend when I tried to raise the head of the frame, no response from the remote. Changed the battery and still nothing. Crawled under the bed to go through the re-pairing process and noticed that the control box light was off. Tried calling R&F as we have a Platinum Service contract. Got voice mail and left a message. After my last experience, called Reverie customer support and left a message there. Reverie called back a few hours later, walked me through some trouble shooting and their first thought is a failed control box. Now per the R&F Platinum Service agreement, that gives me a new bed frame. Let's see if R&F ever calls back. Reverie however is sending me a new control box (they were willing to have a service technician come to the house but given COVID and the Pandemic, trying to avoid unnecessary people in our home) and I will install myself. Now I have to figure out how to get my money back from R&F on the Platinum Protection Program as it is a waste.
Don't buy here....mattresses are defective and dirty...box springs don't match