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Dromma Bed is one of the latest mattress in a box companies to hit the market in recent years. Like others, Dromma offers just one bed that is a blend of memory foams. What's different? Dromma is a blend of latex, polyurethane, and bio-foams that are CertiPUR-US certified so they don't offgas harmful chemicals. The top layer is latex, middle layer is a cooling gel memory foam layer, and its base layer is a polyurethane and bio-foam combination with an aim at lowering the amount of petro-chemicals in the product.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Dromma in this match up!
Personal Comfort: 7.6/10
Personal Comfort: 7.7/10
Personal Comfort: 7.6/10
No Back Pain:
Personal Comfort: 7.4/10
Personal Comfort: $499-$4199
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It isn't always easy to figure out customer satisfaction with companies doing lots of work cleaning their online reputations. That said, overall, these mattresses are reviewed well by sleepers. But, there were some sleepers that disagreed with the feel. so look at the specifics below to make sure that this mattress will work for you!
Mattresses that are supportive are sometimes thought to be firm, but when we mention support, we're talking about materials that properly align the body. Most customers have described this mattress at performing well on support, but some have limited complaints about feel.
Most customers find that this mattress has good edge support, which what customers want who sit on the edge of the mattress or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
By placing a bowling ball on different parts of a mattress, you can measure how well a mattress will support the spine. These mattresses are supportive to most sleepers overall, but there are some folks who rarely experience some discomfort.
Longevity of comfort is one of the most important factors in selecting a new mattress. Though there are some things, like dust mites, that would inhibit us from having a mattress for more than 15 years safely, we all hope that our mattress would still last that long. Reviewers agree that these mattresses do fairly well when it comes to durability. Most sleepers should feel confident that their mattresses should last over 7 years -- with only a few folks complaining about feel. If you are a heavy person and worried about durability, take a look at some of the customer reviews before puchasing.
There are is some negative input about these mattresses. Some sleepers were unhappy with the comfort, but others were really pleased. Due to this, one of these could be great for you, but it also may be a problem. Continue looking on below to learn more if one of these mattresses will work for you.
Support isn't one and the same as firmness. Great support is when a mattress cradles the hips and shoulders to align the spine. Sadly, these mattresses have some mixed reviews when it comes to support. Most find the mattress to be comfortable at the beginning, but some folks didn't feel like they were adequately supported over time.
For those that like to sit on the side of their bed, even edge support is essential. For most folks, these mattresses do a good job with edge support at the beginning, but some may find that it doesn't work for them over time.
Having a mattress that lasts is one of the most important factors to sleepers. We all want to find a mattress that is just as cozy as it was day 1 on day 1001. However, these mattresses are not rated well by some reviewers on durability and some have experienced breakdown after only a short time. If you are thinking about buying and using full time, read over the reviews, warranty, and return policies to make sure that you are safe in your purchase.
4 nights so far and I feel that I am adapting to the bed and the bed to me. Trying to replicate the memory of a bed that felt like lying on a cloud and... one that I looked forward to returning to if ever away on a trip. That bed was an extra firm traditional spring coil mattress with a 2” tempurpedic memory foam topper. Only drawback to that setup was that the topper gained heat and retained it throughout the night. Figured the new foam mattress technology could offer both the firmness, contour and comfort of the topper, and provide cooling and heat dissipation. Compared many of the bedinabox solutions and settled here because of the material composition layer mix and the fact that it was thicker at 12”. First night could really feel the density and support but wished it was a tad softer. Was really comfortable when lying on back but since I am predominantly a side sleeper the initial firmness took some getting used to. With each subsequent night I feel the mattress giving a little more as perhaps the compression and use conditions and eases the surface a bit over time. I typically toss and turn throughout the night because of both insomnia and apnea so I was optimistic that a new mattress could help. I feel a progression with this mattress in the right direction but think that another layer similar to the feel of traditional memory foam would make it perfect. I do feel as though I’m tossing less and more of that movement can be attributed to poor pillows and neck adjustments - that I am also replacing by weeks end with mypillow. Pleasantly surprised that off gassing and odor is minimal out of the box and seems to be getting less by the night; really not an issue. Also pleased that the heat gain I would be worried about has not factored in with this mattress. I’m choosing not to add a topper and expect that this mattress will grow on me. Overall very satisfied with my choice and experience thus far.View More Reviews
I am a little disappointed with this bed because it doesn’t seem to be as firm as tge twin size mattresses I bought last November. Having a choice of firmness... would be better, I think.
We have had the Dromma mattress and foundation for appx 3 weeks. The foundation was easy to assemble and so far the mattress is GREAT. Both my wife and... I have slept great on it. Time will tell but I think it's a keeper!
The best mattress that I have ever purchased. I was skeptical buying online, without ever touching the bed, but the reviews were so good I had to try.... I was not disappointed. I am a combat veteran with sleep issues, so this purchase was an important one for me. This is a great bed at a great price, without the hassle of going to a store and being "sold" a mattress.
Didn't receive order confirmation after placing order online. Would also like a copy of my receipt, return policy, and warranty information both in the... box with bed and emailed.
I am a United States Navy Veteran and I would like to personally thank Dromma for offering us a military discount. Dromma went above and beyond to make... sure that my buying experience was perfect. And they delivered on that promise. I spent many hours reviewing different bed in a box mattresses before deciding to order my first bed in a box mattress from Dromma. I live within a few blocks of two mattress stores and I thought about going there to buy another mattress and box spring, however, I used a razor blade to cut open and see how my last mattress and box spring that cost way more than a Dromma mattress was constructed and I discovered very poor quality construction and materials used. I will never again buy a mattress and box spring as a result. You can simply unzip a Dromma mattress to see what's inside because they have nothing to hide. If your looking for a bed in a box mattress to buy that is top quality at an affordable price and made right here in the USA, look no further.
Customer service was great, both online and on the phone. Bed arrived quickly. It was easy to watch it unroll itself, no smell. MADE IN USA of USA materials... was most important. Changed from a hard and very heavy 100% latex mattress. Much easier to make the bed now. Ordered the Med Firm, but thought it was too firm. Put a 2" topper on it and all is well. I am not sure if they offer two levels of firmness anymore.
First foam type mattress purchase. Did mot know what to expect, but thus far i am sleeping better, my back feels better and even my snoring has improve.... Definitely would recommend it to anyone!
I love the Dromma mattress. It's firm but not hard. I slept great starting the first night. I hardly move at all and never wake up stiff. It took a couple... nights for my wife to get used the new mattress, but she loves it now as well.
Heavenly bed! That extra 1" makes all the difference in a luxurious feel. Solid, comfortable and amazing!!!! I love that this is probably the healthiest... mattress I can sleep on, too!
We ordered this bed for my daughter and she is getting a full nights sleep and waking well rested. She is also tossing and turning much less.
Both my husband and myself are in our early 60's and have always owned a traditional coil mattress. When we were due in replacing our old coil for a new... one I began to research our options. One option was a memory foam mattress! My next worry was the issue if I would wake up hot on a memory foam, Dromma bed explained how their mattress was different with a layer of cooling gel and took care of the heat issues. Dromma Bed gave 200 nights and you could still request a refund! Dromma Bed is made in the USA! Every review I could find gave nothing less than a 4 star and most were 5 stars! I do not regret my decision and my husband loves our new mattress!
Great bed very pleased with our King which we have had for 2 years now. We decided to get an adjustable base so we decided to purchase 2 more twins. Great... price and quick delivery. Thanks so much.
Needed a bed for a vacation property and didn't want to spend over $3000 at our local mattress store to duplicate the current "memory foam" bed at our... primary residence, so decided to give online mattress shopping a try. So glad I found Dromma. Mattress arrived on time and was ready for immediate use. Would definitely recommend and purchase again.
all in all, great bed! didn't get any notifications after the initial order acknowledgement an after a couple of emails eventually got an email with deliver... status.
Bet Mattress we ever had. My wife's backaches stopped as soon as she slept on this bed!!!
Comfy comfy comfy......
We ordered firm but we seem to sink in in some spots. Should of sent back to replace but to much trouble.
I really did not have any issues with ordering my bed. People were nice and able to assist me in deciding between a firm and soft mattress Style. People... answered my email I sent much later after buying it to learn more about how it prevents dust mites and not. They were able to detail the return policy and the fact that there was no issues with returns for such a long time. So there's really no difficulty in ordering the bed.
We are used to a firm mattress so still getting adjusted to med. firm and it's been three months. The mattress is great other than firmness and the sides... are way to soft. Not meant to easily sit on the edge of the bed. I really don't think this should be called med. firm. No firmness about it.
I received fast delivery. The bed did not smell when unrolled. It is very comfortable so far (1 week).
This mattress shipped super fast with quick delivery, easy setup, and is by far the most comfortable mattress I've ever slept on in my life. I would highly... recommend this mattress to anyone. I already feel a difference in my back pain after only a week of sleeping on it. And with their 200-night guarantee, I have nothing to lose by trying it out. So happy with my purchase!
Absolutely perfect product and purchase experience. I researched six or eight memory foam beds and finally concluded this would be the ideal bed and it... is. Dromma changed from offering two choices of firmness from medium soft and medium firm to just one that their rep called a perfect firmness. We really do like it and the quality of the cover seems to out-do the others, at least based on pictures. In real life the cover is very nice. Shipped quickly and set up in probably 10 - 15 minutes with no problem. Love it.
Great customer service when I needed to exchange the softer mattress for the firmer one!!
My daughter and son in law have this bed and recommended it to me. Great choice! Very comfortable and would encourage others to try it too! May get another... for my guest room but could not find firmness options on your website...... please get back to me.....a satisfied customer : )
Nice so far. 1 week.
Very comfortable and cool as promised.
We purchased the bed and the pillows,completely satisfied.
It took a little while to figure out how to get it on the mattress but all in all when on it is perfect.
Very comfortable mattress. I would recommend it to anyone. Also very quick delivery!
Bed came very fast. Box looked too small... Opened box ... Bed became huge and full sized... So easy , such a good deal and you can sleep on it for many... night and send it back if you don't like it. But you will like it . Bc it's so comfy and makes me wanna stay in bed . I had both my sister's , and my roommate order one . It's glorious
I loved this mattress for the first couple months. As I neared the end of the trial, it started softening up a bit, which could have been a good thing,... but ended up causing me back pain. I feel like its a great mattress, it just didn't quite have the support that I needed. I've tried a few other all memory foam mattresses since with similar experiences, so I think it's me much more than the mattress. The return process was simple and painless. I would recommend them if the mattress sounds like it would work for you, even though it didn't work for me.
This bed is excellent! Very satisfied and recommend absolutely.
After sleeping on this mattress for almost a year, I feel as if my consumer choice was the right one. My husband and I tried a medium-soft Leesa mattress... and it was too firm for both my husband and me. I had slept on a Casper and it didn't have the thickness that I wanted, granted this was only after one night. I ultimately chose the dromma because of their 200 night trial and customer reviews. I felt that if a company is that confident in their product, then I want to see why. When the dromma arrived I was anxious to replace the Leesa mattress. Delivery and set up were both simple. I felt that after the first night I had made the right desicion. it took my husband a little longer to love the mattress as he was annoyed at yet another mattress delivery. After a few weeks he loved the mattress. It is a firm, yet cozy feeling mattress. The cooling core technology is refreshing in the summer and warm in the winter time. The price was very competitive and reasonable for such a quality mattress. I will return to dromma the next time I am in the market for a mattress.
It's been a couple years and I still love my dromma bed. It may sink in a bit (especially on my 6'5" man's side) but not as much as any other bed I've... had. We rotate regularly and that helps. Going order one for the Motorhome!
I have owned this bed for about a year now and still sleep very well. I wanted a softer mattress and this fit the bill. I still sleep soundly and comfortably... where I used to have aches and pains!
An Excellent mattress with great soft comfort, but still provides great support. I tried another mail-order mattress that just wasn't soft enough and I... returned it and bought the Dromma Bed. Dromma gives you 200 days of worry free time to decide if this is the right mattress for you. Don't hesitate to buy this fantastic mattress.
Sleeps great! We tried leesa first and it was just to soft and we did not sleep well. Since switching to dromma we are back to a good night's sleep! We... bought the med firm.
Love the mattress. Very comfortable. Staff at Dromma we're very helpful and pleasant. I would definitely recommend the 'Dromma matress'
I got the medium firm Dromma Bed and it is the most comfortable bed I've ever slept in - better than any of the nice hotel beds I've slept in, too. Not... a twinge of back pain when I get up in the morning, either (I'm a back sleeper). I can easily edge-sit on it too. My wife has the medium soft Dromma Bed and she loves that one since she's a side-sleeper and the bed gives her some relief from her arthritic hip pain. I recommend the Dromma Bed!
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.