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Dromma Bed is one of the latest mattress in a box companies to hit the market in recent years. Like others, Dromma offers just one bed that is a blend of memory foams. What's different? Dromma is a blend of latex, polyurethane, and bio-foams that are CertiPUR-US certified so they don't offgas harmful chemicals. The top layer is latex, middle layer is a cooling gel memory foam layer, and its base layer is a polyurethane and bio-foam combination with an aim at lowering the amount of petro-chemicals in the product.
Essentia is a Canadian made mattress company that offers a variety of luxury natural and organic foam mattresses. Think latex, but with an interesting spin. Essentia has developed a new kind of latex-derivative that they have termed 'natural memory foam' that operates like memory foam, but is entirely naturally made from the milk from rubber trees. This process is expensive, which is reflected in the prices of the mattresses, but still is a must-look for those looking for an all-natural, comfy mattress.
Based on our aggregated reviews and our scoring method, we recommend Essentia in this match up!
See Our Full Review of Essentia
Reading customer reviews is a great way to create a pinpointed list of mattresses. Customers review these mattresses highly, but there were a few folks that complained. The below has more information on the mattress and a selection of reviews -- read on!
Mattresses that provide support are oftentimes called firm, but when we write about support, we are talking about material that aligns the spine. Most reviewers would describe these mattresses as providing good support, but rarely, some customers are not so sure.
These mattresses have good support along the edges, which preferred for those that like to sit on the edge of the bed or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for measuring if a mattress will give a good surface to support the spine. These mattresses will provide a good amount of support overall, but there are a select few who may experience discomfort.
We all want to find a mattress that is durable and will last a lifetime, but that is sometimes easier said than done. That said, current customers are a great place to start, especially when you can access all of their feedback. These mattreses have good durability and should last longer than average, but some heavier folks may experience them to be slightly less durable.
Shopping for a new mattress is hard, which is why finding a brand with good customer satisfaction is a great starting point to finding if a mattress will work for you. Versus others, these mattresses have very high scores from sleepers. Read on below for the customer reviews and mattress specifics.
These mattresses support well. Customers report that their spines are aligned and hips and shoulders are cradled.
These mattresses also do well with edge support, which is how good a mattress is supportive along the sides. For folks that like to lounge on the side of the bed, these mattresses should do a fine job keeping things comfortable.
Bowling Ball & Density Tests
The famous bowling ball test is a great indicator of firmness, and it can also provide guidance on the difference of firmness throughout the mattress. Therefore, it can help with finding out if there is even support throughout the mattress. Based on this, these mattresses offer even support.
High quality, durable mattresses are the most sought after by customers. However as companies focus more on profits and less on building quality products, finding a durable mattress can be a difficult things to find. However, even with this, thhese mattresses specifically do well when it comes to durability. For the average sleeper, these should last up to a decade. If you are larger in frame, you may find your mattress slightly less durable.
4 nights so far and I feel that I am adapting to the bed and the bed to me. Trying to replicate the memory of a bed that felt like lying on a cloud and... one that I looked forward to returning to if ever away on a trip. That bed was an extra firm traditional spring coil mattress with a 2” tempurpedic memory foam topper. Only drawback to that setup was that the topper gained heat and retained it throughout the night. Figured the new foam mattress technology could offer both the firmness, contour and comfort of the topper, and provide cooling and heat dissipation. Compared many of the bedinabox solutions and settled here because of the material composition layer mix and the fact that it was thicker at 12”. First night could really feel the density and support but wished it was a tad softer. Was really comfortable when lying on back but since I am predominantly a side sleeper the initial firmness took some getting used to. With each subsequent night I feel the mattress giving a little more as perhaps the compression and use conditions and eases the surface a bit over time. I typically toss and turn throughout the night because of both insomnia and apnea so I was optimistic that a new mattress could help. I feel a progression with this mattress in the right direction but think that another layer similar to the feel of traditional memory foam would make it perfect. I do feel as though I’m tossing less and more of that movement can be attributed to poor pillows and neck adjustments - that I am also replacing by weeks end with mypillow. Pleasantly surprised that off gassing and odor is minimal out of the box and seems to be getting less by the night; really not an issue. Also pleased that the heat gain I would be worried about has not factored in with this mattress. I’m choosing not to add a topper and expect that this mattress will grow on me. Overall very satisfied with my choice and experience thus far.View More Reviews
I am a little disappointed with this bed because it doesn’t seem to be as firm as tge twin size mattresses I bought last November. Having a choice of firmness... would be better, I think.
We have had the Dromma mattress and foundation for appx 3 weeks. The foundation was easy to assemble and so far the mattress is GREAT. Both my wife and... I have slept great on it. Time will tell but I think it's a keeper!
The best mattress that I have ever purchased. I was skeptical buying online, without ever touching the bed, but the reviews were so good I had to try.... I was not disappointed. I am a combat veteran with sleep issues, so this purchase was an important one for me. This is a great bed at a great price, without the hassle of going to a store and being "sold" a mattress.
Didn't receive order confirmation after placing order online. Would also like a copy of my receipt, return policy, and warranty information both in the... box with bed and emailed.
I am a United States Navy Veteran and I would like to personally thank Dromma for offering us a military discount. Dromma went above and beyond to make... sure that my buying experience was perfect. And they delivered on that promise. I spent many hours reviewing different bed in a box mattresses before deciding to order my first bed in a box mattress from Dromma. I live within a few blocks of two mattress stores and I thought about going there to buy another mattress and box spring, however, I used a razor blade to cut open and see how my last mattress and box spring that cost way more than a Dromma mattress was constructed and I discovered very poor quality construction and materials used. I will never again buy a mattress and box spring as a result. You can simply unzip a Dromma mattress to see what's inside because they have nothing to hide. If your looking for a bed in a box mattress to buy that is top quality at an affordable price and made right here in the USA, look no further.
Customer service was great, both online and on the phone. Bed arrived quickly. It was easy to watch it unroll itself, no smell. MADE IN USA of USA materials... was most important. Changed from a hard and very heavy 100% latex mattress. Much easier to make the bed now. Ordered the Med Firm, but thought it was too firm. Put a 2" topper on it and all is well. I am not sure if they offer two levels of firmness anymore.
First foam type mattress purchase. Did mot know what to expect, but thus far i am sleeping better, my back feels better and even my snoring has improve.... Definitely would recommend it to anyone!
I love the Dromma mattress. It's firm but not hard. I slept great starting the first night. I hardly move at all and never wake up stiff. It took a couple... nights for my wife to get used the new mattress, but she loves it now as well.
Heavenly bed! That extra 1" makes all the difference in a luxurious feel. Solid, comfortable and amazing!!!! I love that this is probably the healthiest... mattress I can sleep on, too!
We ordered this bed for my daughter and she is getting a full nights sleep and waking well rested. She is also tossing and turning much less.
Both my husband and myself are in our early 60's and have always owned a traditional coil mattress. When we were due in replacing our old coil for a new... one I began to research our options. One option was a memory foam mattress! My next worry was the issue if I would wake up hot on a memory foam, Dromma bed explained how their mattress was different with a layer of cooling gel and took care of the heat issues. Dromma Bed gave 200 nights and you could still request a refund! Dromma Bed is made in the USA! Every review I could find gave nothing less than a 4 star and most were 5 stars! I do not regret my decision and my husband loves our new mattress!
Great bed very pleased with our King which we have had for 2 years now. We decided to get an adjustable base so we decided to purchase 2 more twins. Great... price and quick delivery. Thanks so much.
Needed a bed for a vacation property and didn't want to spend over $3000 at our local mattress store to duplicate the current "memory foam" bed at our... primary residence, so decided to give online mattress shopping a try. So glad I found Dromma. Mattress arrived on time and was ready for immediate use. Would definitely recommend and purchase again.
all in all, great bed! didn't get any notifications after the initial order acknowledgement an after a couple of emails eventually got an email with deliver... status.
Bet Mattress we ever had. My wife's backaches stopped as soon as she slept on this bed!!!
Comfy comfy comfy......
We ordered firm but we seem to sink in in some spots. Should of sent back to replace but to much trouble.
I really did not have any issues with ordering my bed. People were nice and able to assist me in deciding between a firm and soft mattress Style. People... answered my email I sent much later after buying it to learn more about how it prevents dust mites and not. They were able to detail the return policy and the fact that there was no issues with returns for such a long time. So there's really no difficulty in ordering the bed.
We are used to a firm mattress so still getting adjusted to med. firm and it's been three months. The mattress is great other than firmness and the sides... are way to soft. Not meant to easily sit on the edge of the bed. I really don't think this should be called med. firm. No firmness about it.
I received fast delivery. The bed did not smell when unrolled. It is very comfortable so far (1 week).
This mattress shipped super fast with quick delivery, easy setup, and is by far the most comfortable mattress I've ever slept on in my life. I would highly... recommend this mattress to anyone. I already feel a difference in my back pain after only a week of sleeping on it. And with their 200-night guarantee, I have nothing to lose by trying it out. So happy with my purchase!
Absolutely perfect product and purchase experience. I researched six or eight memory foam beds and finally concluded this would be the ideal bed and it... is. Dromma changed from offering two choices of firmness from medium soft and medium firm to just one that their rep called a perfect firmness. We really do like it and the quality of the cover seems to out-do the others, at least based on pictures. In real life the cover is very nice. Shipped quickly and set up in probably 10 - 15 minutes with no problem. Love it.
Great customer service when I needed to exchange the softer mattress for the firmer one!!
My daughter and son in law have this bed and recommended it to me. Great choice! Very comfortable and would encourage others to try it too! May get another... for my guest room but could not find firmness options on your website...... please get back to me.....a satisfied customer : )
Nice so far. 1 week.
Very comfortable and cool as promised.
We purchased the bed and the pillows,completely satisfied.
It took a little while to figure out how to get it on the mattress but all in all when on it is perfect.
Very comfortable mattress. I would recommend it to anyone. Also very quick delivery!
Bed came very fast. Box looked too small... Opened box ... Bed became huge and full sized... So easy , such a good deal and you can sleep on it for many... night and send it back if you don't like it. But you will like it . Bc it's so comfy and makes me wanna stay in bed . I had both my sister's , and my roommate order one . It's glorious
I loved this mattress for the first couple months. As I neared the end of the trial, it started softening up a bit, which could have been a good thing,... but ended up causing me back pain. I feel like its a great mattress, it just didn't quite have the support that I needed. I've tried a few other all memory foam mattresses since with similar experiences, so I think it's me much more than the mattress. The return process was simple and painless. I would recommend them if the mattress sounds like it would work for you, even though it didn't work for me.
This bed is excellent! Very satisfied and recommend absolutely.
After sleeping on this mattress for almost a year, I feel as if my consumer choice was the right one. My husband and I tried a medium-soft Leesa mattress... and it was too firm for both my husband and me. I had slept on a Casper and it didn't have the thickness that I wanted, granted this was only after one night. I ultimately chose the dromma because of their 200 night trial and customer reviews. I felt that if a company is that confident in their product, then I want to see why. When the dromma arrived I was anxious to replace the Leesa mattress. Delivery and set up were both simple. I felt that after the first night I had made the right desicion. it took my husband a little longer to love the mattress as he was annoyed at yet another mattress delivery. After a few weeks he loved the mattress. It is a firm, yet cozy feeling mattress. The cooling core technology is refreshing in the summer and warm in the winter time. The price was very competitive and reasonable for such a quality mattress. I will return to dromma the next time I am in the market for a mattress.
It's been a couple years and I still love my dromma bed. It may sink in a bit (especially on my 6'5" man's side) but not as much as any other bed I've... had. We rotate regularly and that helps. Going order one for the Motorhome!
I have owned this bed for about a year now and still sleep very well. I wanted a softer mattress and this fit the bill. I still sleep soundly and comfortably... where I used to have aches and pains!
An Excellent mattress with great soft comfort, but still provides great support. I tried another mail-order mattress that just wasn't soft enough and I... returned it and bought the Dromma Bed. Dromma gives you 200 days of worry free time to decide if this is the right mattress for you. Don't hesitate to buy this fantastic mattress.
Sleeps great! We tried leesa first and it was just to soft and we did not sleep well. Since switching to dromma we are back to a good night's sleep! We... bought the med firm.
Love the mattress. Very comfortable. Staff at Dromma we're very helpful and pleasant. I would definitely recommend the 'Dromma matress'
I got the medium firm Dromma Bed and it is the most comfortable bed I've ever slept in - better than any of the nice hotel beds I've slept in, too. Not... a twinge of back pain when I get up in the morning, either (I'm a back sleeper). I can easily edge-sit on it too. My wife has the medium soft Dromma Bed and she loves that one since she's a side-sleeper and the bed gives her some relief from her arthritic hip pain. I recommend the Dromma Bed!
I did a great deal of research looking for a new mattress. I always wanted to try a memory foam mattress. Did a great deal of testing and ended up with the queen size Classic 8 in January 2017. I was buying this mattress for our spare room to test it out because my wife and I were looking for a mattress for our king size bed. I tried it the first night and felt it was one of the best sleeps Imhave had in years. No waking up to back pain or stiffness. I convinced my wife to try it and we have been sleeping in the spare room on the Classic 8 ever since. We have just ordered the Classic 8 for our king size bed. I have also been telling my friends if they are looking for a new mattress to try an Essentia mattress. Thanks Essentia!View More Reviews
It didn’t even occur to me how important sleeping on a natural mattress was until I learned about Essentia. I am now a proud owner of a Classic 8 and have no doubt my Essentia mattress is the reason I feel that much more replenished and ready to conquer the day each morning.
I just wanted to share with you how much longer i slept on Friday night according to my Fitbit. My first night sleeping on my new essentia mattress.....9 hrs 10 min! I usually average 4 - 6 hours including nap time!
From the moment I contacted essentia via phone, the customer care has been fantastic. All my questions and concerns were answered promptly & courteously. I was told there was an Essentia showroom nearby so my wife and I went to the Toronto store to test out the different models. The staff member (Paul) was very helpful and not at all pushy, nor did he put any pressure on us to buy a mattress. He just let us test out each mattress for as long as we wanted,and answered all our questions regarding the pros and cons of all makes and styles of mattresses. We decided on the Classic 8. It was delivered quickly and was easy to set up. So far we are very happy with our purchase. It is both firm and pressure relieving which is exactly what we were looking for. Since then we have ordered a Tatami twin bed for our young toddler son from the same store. Kelli,the salesperson we dealt with for that purchase was also very helpful and kind. Overall a truly great buying experience with both mattresses. Thanks Paul & Kelli!
It's now been 5 years and we still love our mattress. I recommended the classic 8 to my parents and they say it's the best sleep they've had. Just make sure to have a solid firm base. We initially started with box springs but once the fabric stretches out you can feel this with the mattress. We put plywood and it's been great and still breathable.
Finally we bought a classic 8, my only regret, that I WAITED so long! my wife was waking up with brutal backpain for years...with the classic 8 we saw immediate improvement...I too am sleeping much better, and better all the time! one of my best purchases to date.
I love my Classic 8 bed......it has a cooling effect which is important at this time in my life when I get "night sweats." It's the difference between sweating in a sticky polyester shirt and wearing a soft cotton shirt where you can breathe. I love the firmness, the natural smell and feel of the mattress. I don't live near a store, so I bought it without trying the mattress. The only downside is now I find it hard to sleep in other beds when I go away. I have such good sleeps on my Classic 8 Essentia bed.
Wow, wow, wow! This bed is out of this universe!! Within the first 10 minutes of laying down on this mattress when it arrived to my place, I knew this was the best purchase I've made. I could literally feel my body relaxing and decompressing and I can even lay flat on my back (something that I could never do before because of pressure on my lower back)! I felt like I was falling asleep at a spa. I encourage everyone to get invest in their health and happiness and get this bed. While it's hard to leave bed because it is so bliss, it is easier to get up in the morning because I feel so refreshed. Very happy!
Living far away from any store location, I was concerned about not being able to try before I buy. After reviewing alI the information available I was convinced this was the right choice for me and my family. It absolutely was, Essentia makes a wonderful organic product; relieving the majority of my husbands sleep woes. We will be returning customers! Thanks for representing your products in an accurate, clear and descriptive manner. A bedtime revolution, Thank you Essentia!
We love our essentia mattress and pillows. I was having such restless sleeps because of pressure on my shoulders and hips. Now the only thing that disturbs our sleep is our cat!
We love our Classic 8. Life changing. You will never want to sleep anywhere else again. I tell everybody I know, one of the best purchases I've ever made.
My husband and I are thrilled with the purchase of our Classic 8 mattress five months ago. We have never slept better! As a person who had a motorcycle accident two years ago and have struggled to sleep on my hips since... the Classic 8 has allowed me to get restful nights. The investment was well worth it! And as a bonus, we are comforted by the fact that we are not breathing in toxic fumes throughout our nights. Thank you Essentia!
We got the classic 8 mattress and comfort pillows from Essentia and we have never slept better! Thank you for the gift of sleep!!!
The classics 8 mattress (and ergo pillow) is the best ever to sleep on. So super comfortable! The product is natural and eco friendly. Couldn't ask for anything better. 10 stars!
Our Sales Associate was very helpful and very personable. She made our shopping experience very easy and stress free. The mattress arrived on time with some damage to the shipping box, but no damage to the mattress itself. Being our first organic memory foam mattress, it took some time to get used to sleeping on it but is definitely more supportive than our old spring mattress. There is little to no odor/off-gassing smells like other memory foam mattresses which was one of our biggest concerns with memory foam. Overall we are happy with our purchase and would recommend purchasing from Essentia. I wish they sold the water proof cover as well.
I love my Classic 8! It is so fabulous, I can't wait to crawl into bed at the end of the day. I recommend Essentia to anyone and everyone looking for a bed. I love that it is a natural option and there is no nasty toxic flame retardants on it. I will be an Essentia customer from now on! Even the experience of trying the mattresses in the Santa Monica showroom was a fun and relaxing experience.
We bought an Essentia mattress since I have an achy back and I liked the use of non-toxic natural materials. The Classic 8 was the right choice for us. We love it! Now that I'm pregnant and mainly sleep on one side at night, it is also great for absorbing pressure and not making me wake up with a numb side.
I cannot say enough about this product. I purchased the Classic 8 about 10 months ago...I have slept well ever since.
My husband & I bought a Classic 8 Essentia Mattress last year and couldn't be happier! We appreciated the no pressure sales approach while we laid down on every mattress in the store. It has given us a good night's sleep ever since. We have told all our friends. It seems many are displeased with the other brands as we were. Essentia rocks!
We are so pleased with our purchase of the Classic 8. It's a comfort to know we (and sometimes our children) are sleeping on a natural surface that does not offgas. My husband has also noticed that his hip doesn't hurt any more at night since we purchased our mattress. We will definitely buy the kids Essentia mattresses once they are ready to move into bigger beds.
I have never been able to sleep on my back, until my Classic 8. Now with my spine aligned, I feel better every morning. I also have trouble getting out of bed in the morning, because I am so comfortable. I have begun to start my work day before even leaving bed!
The classic 8 is amazing. We love our bed, we love to travel but we hate to leave our bed and we always miss it while we are gone. Back and sacrum pain are gone; no waking your sweetie when you get up. Treat yourself!!! Any bed by this company is bound to be incredible:))
We couldn't be happier with our bed!! It feels amazing and holds its shape like no other. Strongly recommend this product and looking forward to new ones bring designed!!! Thank you!!!
The Classic 8 changed my life. As someone with chronic pelvic and hip pain, I used to really struggle with sleeping and often felt more pain after waking up. I sleep soundly in my Essentia bed and am so comfortable - I never thought this would be possible!
We love our Classic 8! Very soothing and comforting for my husband's back. No more joint pain for me! Extremely important to me that it is all natural and made in Canada. Thank you!
I love this mattress. I first saw Essentia on at work on Dragons' Den, as I'm sure a lot of you did as well, and I checked it out. As a shift worker, my sleep patterns are all over the place, and as an already poor sleeper, this mattress has been a great help to my night life. I strongly recommend checking this company out. I few months after i purchased this mattress, they had a deal for 2 free pillows (with mattress purchase) and after i contacted them they were more than happy to let me in on the deal. Great company, great customer service.
Love my bed look forward to falling into it every night! it never sleeps hot always just perfect.this bed is simply indulgent.
I love my classic 8. I travel a lot and always look forward to coming home to sleep in my bed.
I have the best sleeps on my Classic 8. Never could imagined a bed could be this comfortable.
I experienced significant back pain with a previous spring mattress, and a couple years ago purchased a Tempurpedic. The mattress was awesome, I thought....My wife was experiencing serious chest pain after purchasing the mattress, and after doing some research discovered that Tempurpedic is constructed from petroleum, which links to heart pain. We were astonished and immediately went back to our lumpy mattress. I was discouraged because my back pain came back after using the memory foam and assumed there were no options for my wife. We eventually discovered Essentia, purchased a mattress and I'm oh so happy once again. My back pain has subsided, I sleep deeply each evening and my wife's chest pain has been eliminated. We also purchased two more Essential mattresses for our children.
This mattress is great! I was really nervous purchasing online since we have never been to a showroom. We wanted to go with the lower profile design and are so happy we did! Neither my husband or myself have had issues bottoming out, even when crawling on it (my husband is 195 lbs). The mattress is so comfy...the perfect amount of support and comfort. When mattress shopping at traditional stores, we always gravitated towards the medium feel...this was even better than any other options we had tried! Plus we didn't need to let it air out!!! There was little smell when it came out and we knew it was safe :) I am so relieved and satisfied...essentia found a new lifetime customer!!! If you're in the market for a new mattress and are looking for a more natural route, give them a try! All the reviews are true and this is really the best thing I've done for myself in a long time :)
My rating is based upon an experience that may not be typical but worth sharing (and considering). We searched and compared mattresses for several months. We returned to stores to keep trying the mattress for longer amounts of time. Essentia was a winner. We purchased an Energie Opus from the Seattle store. Now the bad part: The mattress had an odor. An odor we could not mitigate after trying everything recommended. The odor was not present in any of the mattresses we tried in the Essential Store. It was so bad we ended up sleeping in a downstairs bedroom and arranging a return to Canada. The pick up went smoothly but things ground to a halt. The commitment on the Essentia site (in writing) is a return of funds would take "up to 45 days". It has been over 50 days and several calls to the Customer Service Rep has generated promises that I would receive a call from Accounting. Nothing so far. No way to run a business.
I have a guest room and master Essentia mattress. Both cause low back and hip pain. I travel for work and subsequently noticed how much better I sleep when I'm on the road. Even my most budget conscious work related hotel spend has yielded better sleep than a night on my Essentia. While Essentia did replace my mattress for a different model what I really wanted was a refund. The new model caused even more pain than the previous. Essentia just does not support the low back naturally or effectively, perhaps worse yet is the pressure points. Today is the day I say I've had enough! This thing is going in the trash bin and I'm ordering from a competitor. I can't believe I spent 4k on a mattress that has caused me this much physical and metal pain.
I did extensive research before purchasing a mattress from Essentia. I was counselled to purchase a Classic 8, and am completely disappointed with it. The mattress is hard causes me to wake several times during the night due to discomfort and often with pins and needles from sleeping on the mattress. I sought advice from Essentia's customer service, which is just so bad. They take weeks to respond and do not help - the will NOT replace or exchange the mattress. The mattress did not off gas, but it is not at all worth the price point. Essentia falls short of being a luxury mattress and lacks any kind of professional customer service.
DON'T DO IT! — The Stratami Original Queen is not as firm as advertised, instead its soft and squishy. While waiting almost 30 days for the back ordered Stratami to arrive, visited the Santa Monica showroom to feel it out. Loved it. The showroom person said try it for 30 days, it takes time to get used to it. —It didn't. Purchased a wood frame foundation hoping it would help. —It didn't. Waited a long time for Customer Service to reply to phone calls and emails. Then received a denial to their 120 day guarantee because I purchased a sale priced Stratami through the TV show The View. Allowed 15 days for a refund to try and was responsible to return the mattress to the nearest showroom for a refund. — Anyone want to buy a 40 day old, undamaged Stratami mattress? LOL
When we bought the mattress through the Boca Raton store, after leaving three voicemails at the store without a call back. We had to hunt them down to place our order. We were then told it would be four to six weeks for delivery. Then, we received communication that there was a delay and to be patient. Then after múltiple attempts to get an updated delivery date, all of Essencia's replies have been vague and avoided committing to a date. Today marks over 9 weeks since we purchased the mattress and still do not have a delivery date. We were so excite to try this mattress yet the service has been very poor. Each time we reach out to them now vía email, they reply with vague responses about delivery yet avoid all the other points we highlight, for which we request a response. They are obviously not interested in customer service. For a Canadian brand wanting to grow within the United States, their emphasis on customer service is undervalued and they have completely missed the lesson on the lifetime value of a customer. Short sighted and have lost us.
this mattress worked perfect for 3 years after that it became so soft giving back pain contacted warranty team said for looks its good, we cant offer any support they are not even bothered about listening to issue.
we purchased a Dormeuse Queen mattress back in 2012. I never took the cover off because the zipper was on the bottom but when we did only to discover that the latex had cracked and was dipping in spots. We called and took photos and explained and after review they sent us a new mattress. The newer models have much improved; (this one is a bit firmer than our old one but just as comfortable ) including the zip off mattress cover on the top so you never have to lift it. I can't say enough good things about this company; you get what you pay for.