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Dreamfoam Bedding is a lower cost subsidiary by Brooklyn Bedding. These economy mattresses are great options for the budget conscious shopper, while still having a wide variety of options in hypoallergenic latex, foam, and coil. Because of the lower prices, there are lower quality materials used in the mattresses, which isn't ideal for all sleepers, but for those that are looking for a temporary solution or a guest room mattress, these might work just fine.
Personal Comfort is taking on Sleep Number to create a better number bed that can be personalized to your desired firmness. Is Personal Comfort the better bed at a lower price? We think there are many positive attributes, but there are also elements that we aren't so sure about. With problems ranging from durability to technology, we think there may be a reason to steer clear of number beds.
Based on our aggregated reviews and our scoring method, we recommend Dreamfoam Bedding in this match up!
See Our Full Review of Dreamfoam Bedding
Dreamfoam Bedding: 8.9/10
Personal Comfort: 7.6/10
Dreamfoam Bedding: 8.6/10
Personal Comfort: 7.7/10
Dreamfoam Bedding: 9.3/10
Personal Comfort: 7.6/10
No Back Pain:
Dreamfoam Bedding: 8.7/10
Personal Comfort: 7.4/10
Dreamfoam Bedding: $149-$1799
Personal Comfort: $499-$4199
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Getting to the bottom of customer satisfaction is painstaking for the average shopper, especially with brands cleaning their online reputation. That said, these mattresses get good marks from customers overall. But, there were some complaints from customers that disagreed with the feel. so look at the specifics below to make sure that this mattress will work for you!
You may think supportive mattresses are always firm mattresses, but when we write about support, we are describing mattresses that support the back independent of firmness. Most folks find this mattress supportive, but rarely, some customers are not always happy.
Most reviewers describe these mattresses as having good edge support, which will fit the needs of most sleepers who require sitting on the edge of their mattress or sleep close to the sides of the mattress.
Bowling Ball & Density Tests
The bowling ball test is useful for discovering if a mattress is evenly supportive. These mattresses provide a good amount of support for the average sleeper, but you should do additional research if you have a larger or smaller than average body type.
Durability is one of the most important attributes to finding a mattress. We all are hopeful our mattress will last a decade or more and stay just as cozy as day one. Sadly, not all sleepers agree that these mattresses are durable, and some have had issues with longevity after a short time. If you are thinking about buying and using full time, read over the specs and policies to make sure it will work for you.
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Customer reviews can be hard to see from a high level -- especially with some companies focusing heavily on protecting their reputation. These mattresses, sadly, don't get the highest reception from sleepers. There are still those that love them, but many others have complaints. Get more details on the specifics and hear from customers below.
Support isn't the same as firmness. Deep support means the mattress aligns the back and spine. Sadly, these mattresses have some mixed reviews when it comes to support. Most find the mattress to be comfortable at the beginning, but some customers didn't feel supported well over time.
For those that need to sit on the edge of their bed or roll to the side, even edge support is very important. At first, these mattresses do a good job with edge support, but some had complaints that edge support wasn't all it could be long term.
These mattresses may not be as long-living as you'd like. Some customers have had issues with feel and longevity issues after a short time. If you are looking for something with lasting support and would consider yourself plus-sized, these mattresses may provide good comfort initially, but make sure to brush up on the warranty and return policy before buying.
I was really nervous ordering a $999 mattress through Amazon with nightmarish thoughts about being stuck with something I didn't like, or trying to figure out how to ship it back. The reviews from previous buyers alongside research I did on latex-based mattresses provided the confidence to take the chance. We are SO glad we did. Absolutely love the mattress! (This is after having it for about a month.)
Be surprised when it shows up on your doorstep in a box that makes you think, "This was a mistake!" The box is very heavy and not shaped like a mattress itself. In fact, it doesn't resemble any shape you'd associate with a bed - more like a 2-door filing cabinet. I removed our old mattress, dragged the box into the bedroom and hoisted it atop the boxsprings. Carefully, I used a boxknife to remove the box. Inside was the mattress, rolled up like a futon, encased in shrink wrap. After carefully unrolling the shrink wrap, the fun begins. What I didn't do and would HIGHLY advise you to do to entertain your family and friends is video what happens next. In fact, you may want to invite everyone over to watch as this proves to be very exciting. Once the mattress is free from its "chrysalis" it GROWS. This is like being a little kid again, buying those foam dinosaurs in an egg, and placing them in a glass of water. Only different - much larger scale, such as say, a real dinosaur. Anyway, love the mattress and highly recommend. Jim
I bought this bed a few months ago and wanted to give it a proper test before writing a review. The bed is solid, comfortable and most of all supportive. I have had quite a few back issues since getting back surgery in 2006. I am convinced many of these problems came from my old spring mattress. Since getting this my back pain in the morning is minimal when compared to my old bed. I sleep sound and rarely toss. The customer service was great, and the entire process was positive considering our apprehension of buying something like this online. Overall.. highly recommend this bed.
After countless hours of online research I decided to purchase this bed as a Christmas present for my 66 year old mother. This is not the easiest of tasks due to a number of factors not the least of which is her inclination for perfection. Chuck, from Dreamfoam Bedding, was incredibly helpful. I would have requested a firmness of 8 but, after explaining her circumstances to him, he suggested the default firmness level of 6. While I was not completely convinced, I took his advice. I figured that since it usually takes me at least 2 attempts, if ever, to get any given product correct for her, I would just return it and have the firmness adjusted. I was so sure I would be returning the mattress it that I kept the box from the adjustable base I purchased to go with this mattress to expedite the return process. Well, I am very, very happy to say that after she slept on it the first night, bed received a very enthusiastic thumbs-up. Still not convinced, I held on to the box just in case. Nearly a month later, she could not be more pleased with the mattress. Additionally, I was more than skeptical about their claim of "wake up with less pain" but apparently it is indeed true. She feels far better in the mornings, with much less joint pain, then she has for a long time. I would give this mattress as many stars as were allowed. The adjustable base box is now in the trash.
We bought this mattress with some trepidation two weeks ago. How could a mattress in a box this size be comfortable? But we took the plunge and ordered the mattress with a "6" firmness latex top and are absolutely amazed at the comfort. Just watching the mattress "inflate" after coming out of the vacuum packing was an experience. We are sleeping better and the mattress is not at all hot to sleep on. We recommend this mattress.
I got a queen, firmness six, which is standard for this model. This is the best matress I have ever slept on. At a 6, it was actually slightly firmer than I was expecting, which is fine, I wouldn't trade it for anything. It is the perfect mix of softness and support, and it seams cooler than memory foam. I've slept on it a few nights now, and I haven't had any problems (except getting out of bed in the morning has gotten more difficult!)
Chuck emailed me almost immediately after my purchase and customised the firmness. The mattress arrived a few days later rolled up amazingly small. I didn't have any issues with the smell, which went away after a few minutes.
I also own a DreamFoam Mattress Ultimate Dreams Shredded Latex Pillow, Queen. I strongly recomend that as well for all the same reasons. They go great together!
Totally satisfied with the way the mattress feels. Just FYI for future buyers the Eurotop mattress is a 'little softer' than the 10". I have a 10" with firmness 3 and got the Eurotop with same firmness and I feel the Eurotop one is slightly softer.
the DreamFoam team contacted me the next day and walked me through choosing the right comfort level. I read some comments that stated there was a odor for several days upon opening. I never detected any odor and slept on it the 1st night. The 1st night I was skeptical because it did not seem that soft. However, over the next two days (the literature advised 48 hours to expand) my bed continued to expand and became awesome. I am 6'5" and ...let's say over 250. I do not experience any pressure points when I sleep (side sleeper), nor is my arm numb when I wake up. I am exceptionally satisfied. I am anxious to see how the foam stands up through the years, I love this bed and hope it doesn't disappoint in longevity.
I use this mattress on a platform bed with no box springs and it works great. I went with the factory set firmness of 6 and it is very comfortable. If I had to change the firmness one way or the other I might do a 7 next time which would be a little softer, but I've always liked soft mattresses. No complaints!
a friend recently bought one and highly recommended it. living in california, the arizona based shipping was within a business week, far earlier than the amazon estimate. the 100lb 2'x2'x4' box was not too hard to take upstairs for an arthritic 65 year old man. and, yes, cutting the plastic with scissors was exciting as it expanded. we had water beds for 35 years and like this bed far better as even "waveless" beds would rock as one of us laid down or got up. number 5 contours but is firm (don't sink). e-mailed them friday evening with questions, got a reply the next day - like how often to rotate bed (3-5 months). 20 year pro rated warranty, and this outfit looks like they will still be here to honor it, but figure will have to replace the topper within 10 years, which is ok.
I have had the bed for more than a month now and I really do love it. I wound up ordering a 7 and it's just right, soft enough yet supportive! I was concerned about taking a risk with an "unknown company", it's so refreshing to have your expectations exceeded! The company is great, they were true to their words. The bed is so comfortable. My husband and I both felt like it just drew us in and drained the stress right out of us. It's the best sleep ever!
I have had the Ultimate Dreams Queen Eurotop Latex Mattress for a couple of months now. Originally I ordered it with an "8" firmness level to match my old Seally pillow top mattress that this was replacing. I would say that the 8 matched the pillow top quite well and I slept on it for about a month. After a while I did not like how soft it was for me and talked with Chuck at Dreamfoam and he recommended that I exchange the top layer for a 6 level firmness. I agreed and ordered a new topper for $75 which included both ways in shipping. I received the new topper in a week as I did the original bed when ordered.
Its very easy to switch out the toppers by just unzipping the cover taking out the old and putting in the new. I placed the prepaid Fedex label on the box and sent the old one back. The new latex topper (6) made a lot of difference and provided the firmness that I needed and still gave some softness to sink in a little.
I am very happy with this mattress and the customer service that Chuck provided made a difficult decision to buy a mattress with out laying on it much easier.
I tried to buy a mattress locally but could not find one this nice at this price.
Ordering a mattress online can make you nervous and second guess yourself, I would suggest talking with Chuck and check out [...] . They have lots of information and comments on Dreamfoam mattresses to help with your decision. You can also get a free pillow to! I do not usually do reviews and this is my first one on Amazon but I feel that the mattress and the customer service were excellent.
I was hesitant about buying a mattress from the internet at first but rest assured, this is a wonderful company with great customer service and a very impressive product. I placed my order late in the afternoon on a Friday and received an email later that evening from the famous Chuck asking about my preference of firmness. I thought it must be automated and wanted to do some more research so I took the weekend to decide. By Sunday night, I received another email letting me know they're actually working and waiting on my preference in order to get it out quickly. This was impressive. I had a few more questions and Chuck was very responsive and wonderful to work with. I felt very comfortable that I would be taken care of by this company.
It was completed and shipped very quickly, well-packaged, and compressed to a very manageable size for a king bed. I was able to take it up the stairs myself, although for safety I don't recommend this. It set up and decompressed with minimal effort and odor. After a few hours I got the chance to try it out and knew immediately I had made the right decision. It's invitingly soft yet supportive, the material is well distributed, and in my opinion much better for 'bedroom activities' than a memory foam mattress. I went a little on the firmer side as I've always been a stomach sleeper and needed the extra support. For years I've never been able to sleep on my back and in the rare cases I've managed to fall asleep that way, I wake up on my stomach. The morning after my first night on this mattress, I actually woke up on my back, better rested than with the old box-spring, and over a few more nights with diminished lower back pain. When I buy something for the guest bedroom, it will be Dreamfoam.
So you are probably reading these reviews wondering if you should order a cheap (priced) latex bed over the internet. I did the same thing a few weeks ago, took a chance and ordered it. I was contacted well within 24 hours of ordering to customize the firmness level. As others have mentioned, the scale is 1-10 (1 being hard as a rock). My previous pillow-top bed wasn't firm enough, so we picked the 4, which is considered a firm mattress with a slight cushion on top. More about this later...
The box arrived and it looked like someone sent us a rug! It was a long, squared off box but with a vacuum-packed rolled up mattress inside. I was somewhat prepared for this after reading other reviews, but nothing can truly prepare you until you see it in person. So we pulled the mattress out of the box and laid it ontop of our current box spring. At this point I am getting several eye rolls from the wife and even starting to question my purchase. We carefully cut the plastic off and watch as it begins to magically grow into a REAL mattress! Within 10 minutes the mattress appeared to be 80-90% it's real shape. The packaging says it can take up to 48 hours, I think it was close to 100% within 6 hours or so. Anyway, there was no latex smell and I was surprised how nice the quality was.
I can report my lower back pain from the previous mattress is now gone. I am sure any firm mattress would accomplish this, but nice to know the build quality of this "internet mattress" is superb. There is no "bounce" like you get from a coil mattress - which is great because the kids can't jump on it! After a week of sleeping on it, the wife agrees it was a good purchase. I am pleasantly surprised that it turned out so nice and would certainly buy again.
I have had this mattress now for 3 years. I can honestly say this has been the best mattress I have slept on after owning all of the famed tv mattress's (Sleep Number/Air tube, Tempu-Pedic/Memory Foam,etc..) I was really hesitent and wanted to make sure I did not order a mattress to firm or too soft so I went with this Euro top so that I could exchange for a different foam. I ordered a #4 firm I am 6'6" and 280lbs
To this date there are no signs of sag, or wear. I have never even turned the mattress. If you want a firm mattress without busting your back or pressure point sorness this is the ticket! Ohh and get the Dreamfoam pillows, yes they are also awesome and best pillow I have used.
I weigh 170 lbs and my wife weighs....less than me..... We started out with a level 8 and decided it wasn't really soft enough so we ordered the level 10 the supposed "sleeping on a cloud" comfort level. We got the new insert and swapped it out immediately. It was like sleeping on a rock, the foam was not thick/dense enough to support our weight and we sunk right down to the base for the mattress. Looking back on it now i think we might have even been sinking through the level 8. Having just gone through the hassle returning of another mattress we decided to keep it and maybe buy a mattress topper for it. We ended up just keeping the level 8 and 10 inserts which both were able to be zipped into the insert area of the mattress and is now very comfortable. It is unfortunate that I had to spend another 200$$ on top of the price of the mattress to make it comfortable enough to sleep on. I'm not sure who they designed the inserts for but it would seem it certainly wasn't for adults. Overall the mattress seems to be constructed well but and hopefully it will last.
We ordered a SEVEN. We like firm beds...but as we are older...we like a little cushion. A firmness of Seven was great.I was worried the bed would be too soft. It is great. We are both side sleepers. Hint: We got FedEx to bring the box right into the bedroom. The mattress comes as one unit with the topper inside. I got a King and did it all myself..not recommended!!! Get Help!. For a KING bed you need SIX LEGS for support. I shored up the frame. We reused Box springs (and rotated them). I put on bedskirt. I put the box right on top of the level box springs...took off the cardboard...then repositioned mattress to open. As soon as you cut open it expands. YOU NEED TWO PEOPLE. The sucker wanted to open upside down...and I could not BOTH cut open and direct it myself. Of course that messed up the bedskirt. There are no handles. Hint: Be careful cutting so you do not damage the mattress. Bottom Line: Mattress opened up easily and full right away, no smell. We slept on it the same night 3 hours later. MAKE sure you buy a waterproof mattress protector...in a size that will fit the new mattress and have it ready. I got a LUNA from here on Amazon. I put a teflon water resistent cover over that. We bought new Deep pockets sheets too. He tested the bed and thought it was fine. We already had a 2 inch foam topper, we use a memory foam topper in winter. If you have to call for service: Chuck 480-307-1804.
Like everyone else, I was really leery about buying a mattress online. I put this mattress on my Amazon wish list and periodically would look at it and read the ever increasing positive reviews. The reviews all said the same thing - just bite the bullet and order, you won't be disappointed. So after 6 months of this back and forth nonsense, I did just that. I've been sleeping on this fabulous mattress for five months now. I fall asleep and wake up in the same position. I'm not constantly shifting around to get comfortable. It hasn't started to show even a little indentation where I sleep. It's a dream come true. Chuck was so helpful - I chose a 6 and it's perfect. The best part was watching the thing expand when I opened it. Who would ever think that a 6" long, fairly narrow tube would turn out to be my backs best friend. All I can say to you is just order this mattress - it's GREAT!!!
Regrettably, the mattress is sagging after only two years. Like others have written, I relied on the 5-star reviews. The sagging hasn't caused discomfort yet, but it's quite dismaying to think of probably having to throw this in a landfill much earlier than I had hoped. It's a beautiful-looking mattress and I did not/do not want to get an innerspring mattress. All a bit disappointing.
This won't be a short review. Get comfortable.
Buying a mattress is not a process most people can complete very quickly. People have many different mattress needs and to me, buying a mattress in a store is annoying at best. Often major manufacturers intentionally obfuscate the types and models of beds so consumers can't comparison shop features and prices. If you have shopped, then you know what I mean. Shopping at places like Macy's etc., is better, but you will pay top prices and you may or may not get good information on what is best for you. I urge you to spend some time to educate yourself on a product you will use daily for many years and you'll get what is best for you and buy it at a fair price. A latex bed may not be to your liking. You might be a memory foam or a gel top memory foam person. It's best that you research and try out different types.
For me it was well past time to replace my Sealy mattress and I took to researching online. I found sleeplikethedead and the mattress underground websites. I learned a lot in a short time and given how important a mattress/sleep is for your health and well being, I was happy to spend the time to research the best option for me. It became clear that there were some great choices and some pitfalls that need to be avoided, but the clear winners were latex and memory foam beds. Over time I tested some beds in different stores and learned what I liked and didn't like. You really should test out some mattresses to get a frame of reference. I almost bought a gel top memory foam on reviews alone. Incredibly comfortable, but I didn't like it only because I don't like how the foam forms around me. That's just me. So, I decided on a latex bed from Dreamfoam Bedding. The reviews here and on the previously mentioned forums were excellent and as I would come to learn, well deserved.
I called Chuck at Dreamfoam Bedding and peppered him with questions. He was knowledgable, personable and attentive. You can tell from talking to him he has had the same questions asked of him over and over, still he was cheerful and was great to talk to. He helped me figure that the Eurotop Latex Mattress was my best option and that a 6 was probably my best choice. This model is a little more than the standard model (~$100), but it has a removable 3" latex top, which Dreamfoam Bedding will swap it out for $75 total if the firmness is too much or to little. I was already sold, but that was great to have as an option. The bamboo fiber top can be removed and washed/dry cleaned, also another nice option.
It was a Friday when I ordered and soon after I received and replied to Chuck's email, giving him my firmness choice of a 6. As I had joined the Mattress Underground, I sent him my user name and he included a free latex pillow. It is also excellent. The following Monday, I received an email that the bed had shipped and Wednesday the package was at my door. I pitied the Fedex delivery person that had to carry it all the way to my door. I bear hugged it and carried/dragged it to my bedroom. The mattress is well vacuum packed as you can see in the photos I uploaded. One suggestion, get the mattress into place before you puncture the plastic, so when it unrolls, it does from one end of the bed to the other. In my case, I placed it at the foot of the bed and I could see through the plastic which way it would unroll, so it unrolled from the foot to the head of the bed. When I made the first small hole, my friend jumped as the rushing of air was sudden and a little loud due to a hole the size of a dime. It's amazing to see it take form. The bed was fully formed and 12" tall (see photo) in about a minute. I didn't smell much of anything, but my friend smelled a little latex scent but women have a better sense than men. Still we both agreed that scent was a non-issue. In any case, I let it sit in place with the windows open for 5 hours and then made the bed. The little to no scent in my case may be due to the limited amount of time it took to get to me, about 48 hours.
The first night was amazing sleep. The second night was good as well, but I woke with a tightness in my lower back. That continued for about 4 days. I knew this was not uncommon and I could need days, weeks or even a month to adjust to a new mattress. Considering how old and unsupportive my old mattress was, I am amazed that I took only 4 days to adjust. One change I am very happy with is I can sleep on my back again. If I did that on my old mattress, it meant lots of back pain. I can now sleep comfortably on my back or side. One concern when looking for a latex or memory foam mattress was how 'hot' the mattress slept. I have been a furnace all my life and that was a concern. Many reported this bed does not sleep hot and I agree. This mattress in some ways seems like a spring mattress most are used to, yet much better. It looks like a normal spring coil mattress, you don't sink into it, nor does it form around you like memory foam. Some really like memory foam, I think it's very comfortable, but overall, it's not for me. What I like about the latex mattress was that you aren't in a form-fitting 'cocoon', yet they are softer and supportive than spring mattresses.
My first observation was that this is a *really* well made bed and I am very happy with Dreamfoam Bedding in every aspect. This bed cost about 1/3 of what I would have spent elsewhere for comparable specifications. That isn't to say I only spent less; but I received a far greater value for my money. At this writing, the bed cost me $899 delivered and it is money well spent. It was made to my comfort level and shipped quickly. The bamboo topper is well stitched, very soft and removable for washing. The bed itself is tremendously comfortable and a firmness level of 6 was a good choice for me. The company support cannot be overlooked as well, with Chuck's expertise being available by email or phone.
The fact that I have gone on and on, paragraph after paragraph, reviewing a *mattress* should tell you that I am either certifiably crazy or this is a seriously fantastic mattress, from an excellent company. Or both.
The particulars. Me: 5'9" and about 210lbs. Wife: 5'2" and about 175lbs. I have residual issues with my shoulder from a wrestling injury, and a crushed disk from a motorcycle accident. My wife has complained of lower back pain on a regular basis for years.
I read all the reviews and watched a couple of videos, and thought I'd step out of my comfort zone and try an internet based bed. I contacted Chuck and provided our size/weight, but he avoided making a specific recommendation and provided general references for me to make my own judgments against. 6 considered Med (not to firm/soft). 7 is a little bit softer, but still has good support underneath. 8 is comparable to a pillow top mattress. I questioned a firmer purchase with the expectation of softening up over time. Chuck recommended against that plan and instead recommended we purchase our desired softness up front. We've tried several bedding options over the past year, Select Comfort, Memory Foam, Serta Gel Foam, etc., but I always thought back to my nights on the Westin Heavenly Bed. I questioned Chuck on the softness of a 9 out of curiosity, but didn't receive a direct response back. After a little more research and soul searching, I ordered an 8.
Delivery was quick, and the family enjoyed watching a King mattress materialize from its vacuumed package. We have been sleeping on this bed for nearly two months now and have been pleasantly surprised at just how comfortable it is. No more shoulder pain from side sleeping. No more waking up in the middle of the night with back pain either for my wife or me. We have noticed a little softening here and there, but it hasn't been much. Overall we are very happy with the bed, but if I had it to do it over again I think I might opt for the 7 instead of the 8 to offer just a touch more firmness to our hips and sides, but without the ability to test prior to purchase it's hard to tell. My wife on the other hand says it's perfect as an 8.
We purchased this mattress a couple months ago (king size). We were moving from an old innerspring mattress, and one of the nice attributes of this mattress is that you can customize firmness for each side. I went with a 5 for my side and my wife went with a 6. Setup was amazing (it's shocking how small it is shrink-wrapped). But after a few days we both definitely felt as though the mattress was too firm. I'm a side sleeper and I was getting pressure on parts of my body (hip, shoulder, leg) that left me feeling worse in the morning. We talked with Chuck (great customer service), and he suggested giving it a full two weeks before doing an exchange. We did---and ordered the 8 and 9 density foam. One thing Chuck mentioned is that some customers will stack the latex foam as opposed to exchanging it (you remove the zipper cover---we laid it on top of the latex, under the mattress pad). We doubled up on the foam and the mattress has been excellent ever since. My wife is sleeping much better than on the old innerspring (she has arthritis), and I'm finding it very comfortable as well.
Sleeping on the latex is different than a traditional mattress. It does run a little hotter (to me), and it's much more supportive. In fact, I was finding myself sleeping on my back more (I used to decades ago, but hadn't due to lower back issues). The materials seem to be very high quality, and the only thing I'd like to see is a 'replacement cover' for people who have added the extra three inches of latex to the original mattress.
Love My bed! Having Fibromyalgia is rough but a good sleep makes the day better with restorative sleep. With Chuck asking important questions on how I sleep and even to My weight, helped with the right choice of firmness I would need. And I like that the bed is American made. Very satisfied with My bed and buying from Amazon.
It's written that a 6 is softer than average, but my husband and I find a 6 to be pretty firm. He's now on a 7 and sleeping well on his side without his shoulder going to sleep. He weighs 220#. I traded in my 6 for a 9 and feel the 9 is a bit too mushy. I weigh around 140# and I like to sleep on back, sides and belly. It does cost to change out the eurotop if you're not satisfied with your firmness level. I was disappointed in that part. I asked all the right questions but did not get as much information from Amazon as I'm giving you now. If you like softer and weigh 140 or more, I think an 8 is good enough. If you like firm, go with a 6 or less.
I wish it was perfect and I think an 8 would be, but now I don't want to pay more money to change it out with Amazon (again). In general the mattress is lovely and I do love it compared to my old mattress. It feels luxurious. Make sure you get an awesome blanket and super soft sheets to give yourself a wonderful treat.
I love this mattress and hope that the claim of longevity is accurate. It was shipped very quickly (a few days) and Chuck the owner of the Co was very helpful in helping us pick out the comfort level. I chose a six (comfy yet firm enough for lower back and side support), and my husband chose the eight (soft luxurious, decent support), and he loves it. I prefer a firmer bed and he a softer, we are both very happy and would not change a thing. This bed is well made has a really nice cover, and unzips easily in the event you need to exchange the talalay pad. The nice thing about getting a standard king they were able to provide two different comfort levels in the same bed. Worth every penny, and planning on telling everyone I know about it. I have slept so well on this bed and although it is new I believe it will last a long time. The most I will ever have to buy is another three inch talalay pad as the core will probably last a life time. Don't be afraid to purchase this bed it is a great, well made product and it is made in the USA! My only complaint is that it could really use some handles as it is hard to move around without.....
This the 4th mattress we've purchased from Chuck/Dreamfoam Bedding. We were a little nervous at first to purchase a mattress online without feeling how soft/firm it was but Chuck walked us through the process and was very informative. I like super soft mattresses and my boyfriend likes beds that are a little bit more firm so we settled on a level 8 without the Eurotop. It was comfortable and supportive but for me, I wanted a little bit softer. So when we moved across the country and sold all of our stuff, we decided to sell the mattress and get a level 10 with a Eurotop. It's perfect! Since then, we've purchased two more mattresses for family members and so far, they love it!
Another thing that's important to mention is that when my boyfriend and I were moving across the country, we ordered our mattress to be shipped to my aunt's house because I wasn't sure where'd we land once we got to our new city. But once I arrived and got into our new place, I needed the mattress to change destinations and be shipped directly to me. Seems easy, right? Well, once something is in transit, it's actually pretty tricky to change delivery addresses. Chuck was awesome! He helped me reroute my delivery and even covered the shipping cost, which he didn't have to do because it was my fault that I was changing the address. All in all, it was a stressful but great experience because Chuck really went above and beyond to help me out.
We also love the price points and hypoallergenic materials. I'd recommend this mattress to anyone...actually, that's exactly what I do ;) Keep up the great work, Chuck! We appreciate your excellent customer service and quality product!
I've had the mattress for not quite a year now, and it is already showing signs of sagging on the side that I sleep on. I am an average sized woman, about 150 pounds. I bought the mattress with high hopes that it would help my back pain, but I can attest that it has gotten worse since I've been sleeping on it. I got the 5 for firmness, and can't decide if I want to spend another. 200 dollars to try a firmer top, or to buy a different type of mattress.
I recently ordered and received this mattress. It was easy to set up once I ordered and assembled a foundation. The reviews I had read indicated that the mattress tends to be on the firm side, so I ordered a 5 to have a medium firm mattress. I think a 5 is a medium and I should have ordered a 3-4. However, Chuck has been more than helpful and assured me that I could exchange the top latex layer for a firmer one, but suggested I wait a couple weeks to adjust first, so that's where I'm at currently. Foam mattresses don't have a firm edge to sit on if you're used to a more traditional mattress. Even so, I do like the general support of this mattress and feel better with latex than memory foam.
A word to the wise: Amazon charges a commission (understandably) which made this purchase significantly more expensive than had I ordered directly from the seller. This is why I didn't give it 5 stars.
A few months ago, I needed a new mattress and saw this mattress on Amazon. My uncle who sells furniture said latex is garbage and said dont get it but I noticed this mattress had a lot of good reviews ad so I ordered it anyway. I had it sent to me with firmness of 8. When I got it and rolled it out on my bed I noticed it was sort of hard for an 8. I contacted Chuck and he said that I should wait and sleep on it for a while before changing it out. I did like the bed a lot at first but I hurt my back a few weeks after getting this mattress and I had to lay on it a good majority of the day.
I was not real pleased that the mattress started to sink down in the same area that I layed down on pretty bad. I do weigh almost 300 pounds and so maybe the mattress was not designed for someone like me. It started to do the same thing as my previous mattress but not as bad. I eventually turned the mattress and that helped. I noticed that it got a lot better but it still had that sort of lump in the middle of the bed and makes it to where you have to make an effort to get to the other side of the bed.
I really dont think I would order this mattress again but I do want to get my money out of it so I will keep it for a while. I think I will exchange the topper with a 10 and see what happens. If your me and like soft mattress's order a 10 because 8 is pretty hard to me.
Overall its a good mattress but again maybe its for people who dont weigh as much as I do. In the future I would stay away from latex. In the mattress world as like any thing else, you get what you pay for!
I have two bulging discs and two cracked vertebra. I have been sleeping on couches for many years. I finally broke down and tried to find something more comfortable so I can sleep in my bedroom. I found one; this mattress is fantastic. I would recommend anyone to purchase one. They are not hot, as I have heard others write. A great mattress.
Ordered this mattress based on reviews here. Figured it must be great if the reviews were all good. It definitely lives up to all the great reviews. So, don't hesitate if you are thinking about this mattress. Company was great as well. We also ordered the bed frame with headboard and footboard connectors. We LOVE it!!
Great mattress for sure. We've had it about 6 months. I went with a level 8 because that was the highest I saw any review mention. I think I would have liked a 9 or 10 but the 8 is good enough for the wife and I. Don't be scared, just buy it!
Really, the Ultimate Dreams latex mattress has turned out to be a great sleeper....my first experience with latex bedding and quite a surprise. this bed feels different. it kind of holds you when you get into it, and yet there is a good substantial firmness to it also. but really the big issue in changing bedding was having my back hurt starting in the wee hours of the morning, to the point where the pain would eventually drive me out of bed right around dawn. that problem is GONE, and for those of you who've been researching mattresses because of back problems, you need to know that this one is a definite keeper. not cheap, but excellent bedding and well worth the price...!
Oh, and the people are really great to work with too. So there - I said it...!
The order process, communication, quick shipping, and quality are excellent. This is the 3rd or 4th mattress I've purchased and it is BY FAR my favorite!
We love it! #6 was perfect for both of us & our backs are hurting less. It takes me less time to fall asleep, & I wake up less during the night.
I was hesitant to purchase a mattress sight unseen, especially a foam/latex mattress where I heard stories about them being "hot" or not as firm or as soft as someone would have liked (and could have tested by buying in a store front). I purchased this mattress after reading reviews on mattresses for hours, and after stumbling onto this product with a 5 star rating, I pulled the trigger. Customer service contacted me hours after purchasing the mattress and let me know a "6" firmness was the most utilized level for people that wanted the middle ground, not too hard and not mush. After a month of owning this mattress, I couldn't be more pleased.
This bed is the best bed I have owned. Not only is this bed comfortable but the feature of the zip on cover is a great idea. I don't care if manufactures say you do not need to flip your bed. That is bologna. I have never had a bed that doesn't get the valley and the hill in the middle. With this bed you can flip it if you want, just remove the pillow top cover. If you don't want to flip it then you do not have to. Also their customer service is out of this world, very old school... They actually make the bed to your specifications. Latex beds are the way to go. Latex is better than the memory foam beds! Latex forms to your body. Memory foam compacts.
Ok, I get it, the reviews of these online mattresses seem too good to be true. Too complimentary. Too grammatically correct. Too, well, staged sounding. And who knows some may be. But not this one. And everything in the reviews, the company working with you, free pillows, easy shipping, no odor, and quality comparable to much pricier products - it is all true. We exchanged our foam bedding portion of our mattress for a softer one - no hassle and low cost. Personally, I would opt for the mattress that you can do this with (they sell traditional foam mattresses that I imagine would be much harder to exchange). But if you know what you want that probably is not as big a deal. My bride was very skeptical and this option sealed the deal. And ultimately I was glad we went that way, as we did end up going softer. Also, if you like a soft mattress go for a higher number than you think, as even the soft described mattresses are not as soft as you might expect.
As far a quality, it is top notch. A month in, no failure to retain the original shape. And I honestly cannot tell the difference between this and a name brand. And I have slept on them. Every bit as good and less than half the price. And delivery was no problem and it unrolled perfectly onto my waiting box spring and was ready to use in no time.
If you are hesitant to buy a mattress online, all I can tell you is so was I and I have no regrets. Good luck.
Oh, and I forgot to mention Chuck. He is great to work with too! :)
I did a lot of online research before making my decision to purchase an all latex mattress, and I feel I made the right decision for my individual physical needs. I have degenerative arthritis of my spine, and It has been years since I have had a restful nights sleep. I was sleeping on an inherited posture pedic, all foam mattress, and it was so hard and uncomfortable, but I've been putting up with lack of sleep for so long, due to the expense of buying a good mattress nowadays! I finally saved up and found this Company, and I liked the guarantee that if the pillow top was not the right firmness, or softness, from 1-10, they would replace it, for a $200.00 refundable deposit, once you return the original pillow top. I did have to replace the pillow top from a 4( too firm for me), to a 9(softer, and cushiony, just right). The only negative, is the latex pillow top once opened, and expanded, is very difficult to roll back up and try to fit it back into the return box. Once again, I was having to do it by myself, and really struggled! I finally got it 3/4's into the box, and had to leave the box standing upright for a few days to allow the latex to slowly conform to the box, and eventually slipped all the way down enough to seal the box for shipment. I am sleeping more soundly, and more comfortably then ever!
I bought the queen eurotop two years ago and love it. When we decided to build a new house we decided to buy the King. I ordered the same firmness (5) as before, and it is wonderful.It has not sagged and I like not having to have a foundation
Though I am a little bias because I upgraded from my twin to this king, these bed rocks! I did a lot of research online and in stores before purchasing this bed. I got mine a 7 but I would think a 5 or 6 being slightly more firm would have been the better choice but I have not been unhappy with the softness of the 7 I am just used to sleeping on a rock before so I just needed to adjust. Would recommend it especially for the price in comparison. Their customer service is great too. Timely and helpful.
Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.View More Reviews
Compared to Sleep Number functionability, theirs are almost on an equal scale BUT the exceptionally strong rubber odor lingers for more than 3 weeks after assembly. Unsure if breathing this while asleep will have a health issue later.
Be prepared to spend hours assembling the bed and referring to their video. No white glove service.
A piece from the whole package was send wrongly but the waiting time for the correct one was quick. It seemed that there were not more than 2 customer service persons who are not thoroughly knowledgeable when an isolated problem comes up. Kept referring us to the video.
When told that we want to return the bed sets, they ask that we continue to try them longer as the 120days trial was not fulfilled. WHAT! We were breathing in rubber fumes, was that not enough reason! The return was a painstaking process of waiting of more than a month with continual calling to ask about the possible paperwork was annoying. Unbelievable!
My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered (Cal King vs. King) and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen; it's how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.
I did a lot of research on an air mattress bed. I purchased the Personal Comfort A8 queen single mattress. I only need to adjust for me. The highest adjustment is 50. I put it at 32. I am 45 days into the bed and I believe that this bed may be the reason that I no longer hurt when I wake up. I can get the support I need for my back, hips and shoulders and I can get out of bed in the morning without being bent over in pain. I have scoliosis of the back, arthritis in my spine and a hip replacement that left one leg shorter than the other and my pelvis shifted. With my prior conventional mattress I went to sleep with spine adjusted from my day's exercise and stretching, but I woke up in pain every morning feeling crooked and unable to stand up. With the Personal Comfort bed my body feels great every morning. I have only had it for 45 days, but I am so grateful that I finally found a bed that is working for me. I am also sleeping through the night; no waking up with arm numbness or shoulder discomfort. I have started using a thin down pillow, very little loft. My neck feels good when I wake up. All those special memory foam head and neck pillows I have, and I have every tempurpedic pillow they sell, are not necessary for my comfort to sleep. I found the 'free gift' pillow with the bed purchase too hot to sleep on. I don't recommend that.
We are very happy with our new Personal Comfort bed and adjustable base. We were also satisfied with the purchase experience. During that process we were well aware of the company's return policy, unlike other reviewers here. My guess is that the company made this policy clearer and perhaps more visible on their website. We previously owned a Select Comfort bed for many years so we knew what the bed would be like before we bought it. If you've not slept on an air chamber bed before, be sure you understand and can accept the return policy before you buy. Every body is different and some may not enjoy this type of bed.
We previously bought and used the Big Name competition number bed. It was a miserable purchase experience, and we almost walked away due to bad salesman and sales tactics. But we liked the adjustable air bed experience. Then I stumbled across Personal Comfort. I had a bit of trepidation about buying it over the phone. It turned out to be a wonderful buying experience resulting in what I feel are superior materials. Instead of the competition's tactics of adding more and more charges, and making you feel bad for not buying every possible option and upgrade, the Personal Comfort phone sales kept tossing in extras and discounts and "no charge", saving much aggravation and a few hundred bucks over the competition. The accessories were a bit on the high side for price, such as the simple bed frame, but it was decent quality, easy setup and nice to do one stop shopping. The bed arrived promptly, with no issues on the order (everyone I know seems to have order issues with the competition). Do not be scared by the "assemble it yourself". This is not rocket science and good instructions are included. One point of warning. They tell you to air out the foam for a day. We did not notice much smell from the foam. BUT, the air chamber reeked of plasticizer, and took a couple weeks to air out, since we discovered this after assembling the bed. Find a place outside or in the garage to air out the air chamber as soon as you get it, and plan on a few days to a week or so to air it out. The only issue we have had is the power plug seems to have a flaky connection to the pump and is disconnected if you look at it wrong. I will likely duct tape that in place as an easy fix. We love the Personal Comfort A8 bed, and bought two twin XL to make a king size, for versatility (snoring and old age issues), even though its a pricey way to buy a king size. Definitely a superior product to the Number competition in this model. Regarding firmness complaints.... Read the instructions. You may need to do the simple calibration process. I also note I use a very low setting compared to Sleep Number. I use about a 45 on SN, but for PC I only use 17-20. Don't be afraid to try very low settings. Unlike a regular soft mattress, the air number mattresses do not keep getting softer over time.
Bad experience! I don't normally write bad reviews but it is warranted here. I bought the bed through Amazon and waited a few weeks to set it up. after putting it together i slept on it for two nights of tossing and turning. My arm started getting numb, my shoulder hurt and my neck still isn't right. I called immediately when they told me that because I went through Amazon they can't honor the 90 day sleep guarantee. So they sold me the extra padding package for another $350 and I had to reassemble the bed, (understandable). So now I'm sleeping on it for two weeks and while the bed is much better it still does not compare to my old Serta. Don't waste the money.
This is a horrible product and the company has such an awful return policy that you cannot get out of this contract. The bed is hard as a rock and they sell you pillows that are so small that they are worthless. it is honestly a joke that the pillows are sold as a real pillow. The bed does not change when you change the settings it just gets higher or lower the firmness never changes. Save yourself trouble and buy a air mattress it will be better quality. They tell you that there is memory foam on the bed but it is nothing like memory foam. I have never made a purchase that I regret as much as this mattress. They talked me into the Silver sLE it is not a comfortable mattress. Do not buy this unless you can go and try it out. They told me they have a cooling product as well it is simply not true.
Personal Comfort Beds BUYER BEWARE!!!! I purchased a Personal Comfort bed in March 2014. I broke my neck in a car accident and at the suggest of a Chiropractor I looked into this type of bed. I researched the best value naturally and found a website claiming to be unbiased and detailing the Personal Comfort bed with a review rating of 100% (i guess I am naive and believed the website to be unbiased) it also list a detail of return policies which now I know to be inaccurate as it list Personal Comfort as 100% satisfaction guaranteed with NO fee on returns - MAKE SURE YOU READ THE PERSONAL COMFORT FINE PRINT! It is NOT offered on the A2 minimal model! and you MUST keep the bed for 45nights! I woke up to a STIFF neck! tried it with a memory foam topper, and a down topper. TWO weeks of therapy on my neck! Of course in calling I was told again about the 150.00 return fee! but then ALSO informed that the BASE could NOT be returned! They want to deduct ANOTHER 200.00 from the purchase price, and stated that I agreed to that? REALLY who in their right mind would agree to that? NOW after SEVERAL emails, and calls, etc. I have received the required RMA form! BEWARE! that's my advise! TAKE PICTURES! as within their BBB file, they always seem to claim that foam is torn, or a tag is cut! If you have an issue, email them to have PROOF of what you are and ARE NOT told about! They claim the phone conversations are recorded? Guess we will find out as the credit card company and the BBB will investigate it during my dispute process!
So I ordered the A8 Top panel XL. Total $186.00 in comparison to what I had the A2 top the basic entry level. The Rep. Faiza Mansoor was very helpful and courteous. After sleeping on this Top I was led to believe it was going to be a Total of 13". but when measured it measures 7". In the 2 pictures I have The one from the 8" top there are 5 pieces that make up the Top. In the 13" top there are 11 pieces. When i received the A8 Top there were pieces not like what is shown in the picture that are missing. Overall it is better then what I had but Honesty is the Best policy and what I have is not what is shown.
The bed works as expected. While not being a miracle cure my wife's bad back feels much better when she gets up. Set up was easy. Compresser does make a little noise, but after you find your number does not run that much. Air chambers have held air well. No leaks. Air chambers do not separate from each other Mine took about a month to be delivered.
We love our Personal Comfort bed. It was really easy to set up (once we figured out how the frame went together) the bed itself was really easy. We have enjoyed sleeping on new bed for a little over a month. We did have a few mornings we woke up still until we realized that the number setting Sleep Number gave to us was too hard. We lowered the air to a comfortable 38 and now we sleep deep and cozy.
Great bed, great service.
Awesome bed! Very happy!
The only thing which made me consider a four star rating was the time it took to get the bed once ordered, 59 days. However, Personal Comfort made things right by sending some free sheets. The bed is very comfortable, and appears to be made of quality material!
The company was wonderful to work with, and the bed had exceeded every expectation. My husband used to have a Sleep Number Bed, and this one is so much better. No gap or displacement between the two halves, and both our backs are doing SO much better. We switched from a Tempurpedic to this, and will never have another kind of bed.
We LOVE our Personal Comfort mattress!
Everything I expected. Relative to the competition a great value.
so far very good
when I call they are very helpful noproblem
I found Personal Comfort by Google, and I needed a new bed. I really love number beds, but couldn't afford Sleep Number. In fact, I ended up on Personal Comfort at first thinking it was Sleep Number. I seemed to have trouble getting the sale price to show, so I called. Ann was extremely friendly and helpful while ordering the mattress. When she said it would take up to 20 days for the bed to arrive, she wasn't kidding. It was a long wait and multiple shipments. I wasn't happy that when I called to inquire how many shipments I could expect, they couldn't tell me. Then I got to putting it together. I put it together alone, and consider myself a competent smart woman. However, it took over four hours, grit, frustration and more frustration. I ordered a Twin XL and the foam kept falling over, the sides of the base pad didn't come up over the sides, like the instructions show. The instructions show a couple putting together a king or queen size like it's super easy. It's not. Then I found out as I was trying to put on the head board the company sent me a queen. Now to the Company's credit Shawna corrected the order and sent out a new headboard as well as fixed some other issues. Just to note to first time buyers, the fold out base along *with* the snap tight frame sits very high and rocks/see-saws as you turn and move at night, it's not comfortable and at minimum it's annoying. So if you want the snap tight, get the basic frame. Read all descriptions before ordering. Personally, too I have to add, I truly love the brushed microfiber sheets- super comfortable!
I have owned a Sleep Number bed and Personal Comfort beds are more comfortable, better quality and more than half the price of Sleep Number. My only wish would be to make the remotes wireless, but they have an app for that.
bed is OK... no back ache, but also not comfortable. customer service is really lacking training on products !!! i could not get answers on most questions. order was VERY late and incomplete. when i called to ask where the other piece was, i was treated as an annoyance. I dont want anything extra .... JUST WHAT I PAID FOR ! bad experience. wont buy again
Excellent i like
I thought the experience was great and I love the mattress, but my husband, who weighs a lot more than me, doesn't like it.
The bed is good quality and comfortable. I really do not like the controller. It works odd. I click on control to see the number and then it shows that it is changing. Customer support calls but is not really helpful. Answered my question wrong and did not reply after email for correct information. Still happy I purchased Personal Comfort bed. Saved alot of money over you know who.
While people were nice to me, sales people were not very knowledgeable in product and my needs. They did not take in account my specific medical issues which I explained in great detail. The first bed I received for 1900$ was truly a joke, not only wickedly uncomfortable but very cheap material. The upgrade was an improvement but still very uncomfortable. They kept wanting me to upgrade and spend more money, meanwhile I'm getting no sleep and back killing me. They were very prompt on refund so I could buy new bed that I'm happy with and cost a lot less.
Quick service and a high quality bed at a fraction of the cost of a sleep number bed. What a great nights sleep!
The bed itself is fine, though I feel overpriced for something which you need to assemble yourself. The process took me about 90 minutes including unboxing, but wasn’t terribly complicated. The shipping was an absolute disaster...took 3 weeks longer than it was supposed to and when I called the customer service manager tried to guilt trip me by saying “well we are behind but I’ll put tourneys order ahead of people who are suffering from cancer and dying”. Seriously? Wow. So overall I like the bed but strongly disliked the service and the company itself.
We have had our split king for about four months now and absolutely love it! Sometimes, as I wake up during the night, my first thought is how incredibly comfortable the bed is and how much better my back and hips feel. We would definitely give a five except my "air mattress" had to be replaced as it wasn't holding air. But they responded positively and immediately to address the problem, it was shipped the next day, and it was easy for me to replace. I love that defective parts can be replaced (in this case free) instead of replacing the whole mattress. I hope this bed is as good in ten years as it is now!
My husband and I purchased this bed in 2014. It was fine in the beginning, but after about three to four years, I began to ache all over. I noticed quite a bit of sagging (I'm not all that big), but when I unzipped it, to change out the foam, there was no sagging. I knew I could probably get a new cover, but sadly, my husband died and I couldn't lift the bed to exchange the cover by myself. The pain I was experiencing was so great that I just replaced the entire mattress. Perhaps too costly of a thing to do, but I no longer wanted to put more money into the mattress and then learn that didn't make any difference.
We have had a basic queen Personal Comfort brand air bed for 4 years now and like it... our mattress is a 10" thick queen size and was $800 . One of the two controllers went bad after 2 years and was replaced very quickly and hassle free under their 3 year warranty. The bed itself is trouble free.. Never leaks..In fact, the air pressure changes a little based on the atmospheric pressure on a particular day-up or down, but the valves etc do not leak and pump has been trouble free. There is no 'valley' between the two twin mattresses that form the queen size, so 'cuddling is the same as other mattresses. The side rails have held up well. Overall it is a 'firm bed on which we have a cheap foam pad. The main advantage to air beds is that they do not get lumps and valleys like an innerspring. we suggest that you get the mattress 'toppers' at Walmart etc for Much less money.
We purchased the personal comfort bed after watching the video that said it was better than a sleep number bed. My husband and I both have back problems and was looking for something we could rest on. We were unable to rest and got up every morning aching all over. I purchased the bed they suggested and was told I could return it within the first 120 days if I didn't like it. What they didn't tell me was that the adjustable base, which cost $1800, in not returnable. We had problems with the bases when we first received them and had to deal with the company that makes the bases, which is a different company, even had to climb under the bed on the floor, to get it working properly. The people that delivered the bed left without it working . There were even staples sticking out of the bottom of the bases where papers had been pulled off and left the staples. I would not recommend this bed but if you do decide to try it be aware that the base in nonrefundable. I personally cannot afford $1800 for a base that I cannot use.
Think twice before purchasing a bed from Personal Comfort! There is fine print they don’t tell you about, such as, the bed base is not returnable or refundable! We researched for months before purchasing this bed. They had us on the phone over an hour during the initial sale, answering every question we had, reassuring us we had 120 DAYS to change our mind, and also selling us on extra mattress protectors etc, worth hundreds of extra dollars. You only have the website to see the products. And when our bed arrived, it looked like a hospital bed, not like the one on the website. It wasn’t until we started having problems in the first few weeks of having the bed, that we learned that we unknowingly agreed to some fine print, that our base was not returnable. That was NOT made known during the call. We were told multiple times that we had 120 days to change our minds. It wasn’t until we took them up on that offer that, in fact, you cant. On top of that, the bed was manufactured by multiple companies, and the base of the bed ( the part you will have problems with) is made by Reverie, and reverie has a customer service number that, if they have a high call volume, and wait time is more than 5 minutes, you have to leave a message and wait for them to call you back. VERY inconvenient. After 3 months of back and forth phone tag, my control box for the bed was finally replaced, and still would not work properly. I was promised an extension and a compensation for all the trouble, which was never given. But several times I insisted that I just want this bed gone and my money back, and I was denied. And when it went past my 120 days, they said “sorry, youre past your 120 days.” Personal comfort offered a 0% interest for a year, which turns out to be a credit card. I started a dispute with that credit card company. This credit card company did not ask my side of the story, and when personal comfort LIED on many accounts about the status of my account (such as, the customer wont contact us…) the credit card sided with merchant. I have had this bed since July and it is now March. One side of the bed hasn’t worked since 6 weeks after I got it, and the other side of the bed hasn’t worked since about Christmas. You have 4 different companies you work with for this one bed. (personal comfort, reverie, the repair company, and the credit card company.) This has been an absolute DISGUSTING experience.